Survey on Equipment and Use of Information and Communication Technologies in Households 
Results by AA.CC. ICT product usage by persons
Motives for not having made any purchases through the Internet in the  last 12 months by Autonomous Communities and type of motive.
Units: Number of persons (16 to 74 years of age) and percentages horizontal

	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	Rather buy personally at a shop	Concerned about security (when providing credit card details)	Concerned about privacy (when providing personal details)	Have not had the need	Does not believe that purchase delivery or return processes work properly	Other reasons	DK/ DA	
National total	909,180	67.1	57.2	50.1	60.5	12.2	6.2	0.1	
Andalucía	108,388	56.9	48.6	38.6	60.7	9.3	8.7	0.0	
Aragón	31,484	71.1	52.9	42.6	68.1	3.7	0.0	0.0	
Asturias (Principado de)	26,495	70.2	75.3	56.6	54.4	24.6	6.7	0.0	
Balears (Illes)	24,795	51.6	52.9	21.8	66.3	8.5	11.8	0.0	
Canarias	51,669	35.0	32.6	27.5	55.3	16.6	10.1	0.0	
Cantabria	13,003	81.4	46.6	28.0	35.6	24.5	0.0	3.6	
Castilla y León	63,392	76.3	60.2	47.9	47.8	2.4	7.8	0.0	
Castilla-La Mancha	42,416	76.5	63.3	64.0	66.2	29.7	4.0	0.0	
Cataluña	134,413	71.2	49.2	54.6	62.3	9.4	1.8	0.0	
Comunidad Valenciana	86,213	50.6	56.2	48.0	70.5	6.0	0.0	0.0	
Extremadura	13,449	74.7	62.6	50.3	63.9	16.7	16.7	0.0	
Galicia	43,314	55.3	66.9	69.0	57.3	7.1	15.8	0.0	
Madrid (Comunidad de)	133,273	85.4	76.3	64.7	67.7	22.0	3.6	0.0	
Murcia (Región de)	26,591	67.2	54.5	54.5	83.2	14.8	4.1	0.0	
Navarra (Comunidad Foral de)	26,035	68.8	51.0	36.7	53.3	6.3	16.8	0.0	
País Vasco	71,497	78.9	63.1	55.2	38.9	7.8	11.6	0.0	
Rioja (La)	9,556	38.3	38.6	33.2	62.4	12.5	7.1	0.0	
Ceuta	2,279	89.6	0.0	0.0	76.7	0.0	0.0	0.0	
Melilla	919	0.0	0.0	0.0	100.0	0.0	0.0	0.0	
Notes:
Source: National Statistics Institute