National Total	Autonomous Communities and Cities	Type of motive	Total
National total		Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	909,180
National total		Rather buy personally at a shop	67.1
National total		Concerned about security (when providing credit card details)	57.2
National total		Concerned about privacy (when providing personal details)	50.1
National total		Have not had the need	60.5
National total		Does not believe that purchase delivery or return processes work properly	12.2
National total		Other reasons	6.2
National total		DK/ DA	0.1
National total	Andalucía	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	108,388
National total	Andalucía	Rather buy personally at a shop	56.9
National total	Andalucía	Concerned about security (when providing credit card details)	48.6
National total	Andalucía	Concerned about privacy (when providing personal details)	38.6
National total	Andalucía	Have not had the need	60.7
National total	Andalucía	Does not believe that purchase delivery or return processes work properly	9.3
National total	Andalucía	Other reasons	8.7
National total	Andalucía	DK/ DA	0.0
National total	Aragón	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	31,484
National total	Aragón	Rather buy personally at a shop	71.1
National total	Aragón	Concerned about security (when providing credit card details)	52.9
National total	Aragón	Concerned about privacy (when providing personal details)	42.6
National total	Aragón	Have not had the need	68.1
National total	Aragón	Does not believe that purchase delivery or return processes work properly	3.7
National total	Aragón	Other reasons	0.0
National total	Aragón	DK/ DA	0.0
National total	Asturias (Principado de)	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	26,495
National total	Asturias (Principado de)	Rather buy personally at a shop	70.2
National total	Asturias (Principado de)	Concerned about security (when providing credit card details)	75.3
National total	Asturias (Principado de)	Concerned about privacy (when providing personal details)	56.6
National total	Asturias (Principado de)	Have not had the need	54.4
National total	Asturias (Principado de)	Does not believe that purchase delivery or return processes work properly	24.6
National total	Asturias (Principado de)	Other reasons	6.7
National total	Asturias (Principado de)	DK/ DA	0.0
National total	Balears (Illes)	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	24,795
National total	Balears (Illes)	Rather buy personally at a shop	51.6
National total	Balears (Illes)	Concerned about security (when providing credit card details)	52.9
National total	Balears (Illes)	Concerned about privacy (when providing personal details)	21.8
National total	Balears (Illes)	Have not had the need	66.3
National total	Balears (Illes)	Does not believe that purchase delivery or return processes work properly	8.5
National total	Balears (Illes)	Other reasons	11.8
National total	Balears (Illes)	DK/ DA	0.0
National total	Canarias	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	51,669
National total	Canarias	Rather buy personally at a shop	35.0
National total	Canarias	Concerned about security (when providing credit card details)	32.6
National total	Canarias	Concerned about privacy (when providing personal details)	27.5
National total	Canarias	Have not had the need	55.3
National total	Canarias	Does not believe that purchase delivery or return processes work properly	16.6
National total	Canarias	Other reasons	10.1
National total	Canarias	DK/ DA	0.0
National total	Cantabria	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	13,003
National total	Cantabria	Rather buy personally at a shop	81.4
National total	Cantabria	Concerned about security (when providing credit card details)	46.6
National total	Cantabria	Concerned about privacy (when providing personal details)	28.0
National total	Cantabria	Have not had the need	35.6
National total	Cantabria	Does not believe that purchase delivery or return processes work properly	24.5
National total	Cantabria	Other reasons	0.0
National total	Cantabria	DK/ DA	3.6
National total	Castilla y León	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	63,392
National total	Castilla y León	Rather buy personally at a shop	76.3
National total	Castilla y León	Concerned about security (when providing credit card details)	60.2
National total	Castilla y León	Concerned about privacy (when providing personal details)	47.9
National total	Castilla y León	Have not had the need	47.8
National total	Castilla y León	Does not believe that purchase delivery or return processes work properly	2.4
National total	Castilla y León	Other reasons	7.8
National total	Castilla y León	DK/ DA	0.0
National total	Castilla-La Mancha	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	42,416
National total	Castilla-La Mancha	Rather buy personally at a shop	76.5
National total	Castilla-La Mancha	Concerned about security (when providing credit card details)	63.3
National total	Castilla-La Mancha	Concerned about privacy (when providing personal details)	64.0
National total	Castilla-La Mancha	Have not had the need	66.2
National total	Castilla-La Mancha	Does not believe that purchase delivery or return processes work properly	29.7
National total	Castilla-La Mancha	Other reasons	4.0
National total	Castilla-La Mancha	DK/ DA	0.0
National total	Cataluña	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	134,413
National total	Cataluña	Rather buy personally at a shop	71.2
National total	Cataluña	Concerned about security (when providing credit card details)	49.2
National total	Cataluña	Concerned about privacy (when providing personal details)	54.6
National total	Cataluña	Have not had the need	62.3
National total	Cataluña	Does not believe that purchase delivery or return processes work properly	9.4
National total	Cataluña	Other reasons	1.8
National total	Cataluña	DK/ DA	0.0
National total	Comunidad Valenciana	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	86,213
National total	Comunidad Valenciana	Rather buy personally at a shop	50.6
National total	Comunidad Valenciana	Concerned about security (when providing credit card details)	56.2
National total	Comunidad Valenciana	Concerned about privacy (when providing personal details)	48.0
National total	Comunidad Valenciana	Have not had the need	70.5
National total	Comunidad Valenciana	Does not believe that purchase delivery or return processes work properly	6.0
National total	Comunidad Valenciana	Other reasons	0.0
National total	Comunidad Valenciana	DK/ DA	0.0
National total	Extremadura	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	13,449
National total	Extremadura	Rather buy personally at a shop	74.7
National total	Extremadura	Concerned about security (when providing credit card details)	62.6
National total	Extremadura	Concerned about privacy (when providing personal details)	50.3
National total	Extremadura	Have not had the need	63.9
National total	Extremadura	Does not believe that purchase delivery or return processes work properly	16.7
National total	Extremadura	Other reasons	16.7
National total	Extremadura	DK/ DA	0.0
National total	Galicia	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	43,314
National total	Galicia	Rather buy personally at a shop	55.3
National total	Galicia	Concerned about security (when providing credit card details)	66.9
National total	Galicia	Concerned about privacy (when providing personal details)	69.0
National total	Galicia	Have not had the need	57.3
National total	Galicia	Does not believe that purchase delivery or return processes work properly	7.1
National total	Galicia	Other reasons	15.8
National total	Galicia	DK/ DA	0.0
National total	Madrid (Comunidad de)	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	133,273
National total	Madrid (Comunidad de)	Rather buy personally at a shop	85.4
National total	Madrid (Comunidad de)	Concerned about security (when providing credit card details)	76.3
National total	Madrid (Comunidad de)	Concerned about privacy (when providing personal details)	64.7
National total	Madrid (Comunidad de)	Have not had the need	67.7
National total	Madrid (Comunidad de)	Does not believe that purchase delivery or return processes work properly	22.0
National total	Madrid (Comunidad de)	Other reasons	3.6
National total	Madrid (Comunidad de)	DK/ DA	0.0
National total	Murcia (Región de)	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	26,591
National total	Murcia (Región de)	Rather buy personally at a shop	67.2
National total	Murcia (Región de)	Concerned about security (when providing credit card details)	54.5
National total	Murcia (Región de)	Concerned about privacy (when providing personal details)	54.5
National total	Murcia (Región de)	Have not had the need	83.2
National total	Murcia (Región de)	Does not believe that purchase delivery or return processes work properly	14.8
National total	Murcia (Región de)	Other reasons	4.1
National total	Murcia (Región de)	DK/ DA	0.0
National total	Navarra (Comunidad Foral de)	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	26,035
National total	Navarra (Comunidad Foral de)	Rather buy personally at a shop	68.8
National total	Navarra (Comunidad Foral de)	Concerned about security (when providing credit card details)	51.0
National total	Navarra (Comunidad Foral de)	Concerned about privacy (when providing personal details)	36.7
National total	Navarra (Comunidad Foral de)	Have not had the need	53.3
National total	Navarra (Comunidad Foral de)	Does not believe that purchase delivery or return processes work properly	6.3
National total	Navarra (Comunidad Foral de)	Other reasons	16.8
National total	Navarra (Comunidad Foral de)	DK/ DA	0.0
National total	País Vasco	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	71,497
National total	País Vasco	Rather buy personally at a shop	78.9
National total	País Vasco	Concerned about security (when providing credit card details)	63.1
National total	País Vasco	Concerned about privacy (when providing personal details)	55.2
National total	País Vasco	Have not had the need	38.9
National total	País Vasco	Does not believe that purchase delivery or return processes work properly	7.8
National total	País Vasco	Other reasons	11.6
National total	País Vasco	DK/ DA	0.0
National total	Rioja (La)	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	9,556
National total	Rioja (La)	Rather buy personally at a shop	38.3
National total	Rioja (La)	Concerned about security (when providing credit card details)	38.6
National total	Rioja (La)	Concerned about privacy (when providing personal details)	33.2
National total	Rioja (La)	Have not had the need	62.4
National total	Rioja (La)	Does not believe that purchase delivery or return processes work properly	12.5
National total	Rioja (La)	Other reasons	7.1
National total	Rioja (La)	DK/ DA	0.0
National total	Ceuta	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	2,279
National total	Ceuta	Rather buy personally at a shop	89.6
National total	Ceuta	Concerned about security (when providing credit card details)	0.0
National total	Ceuta	Concerned about privacy (when providing personal details)	0.0
National total	Ceuta	Have not had the need	76.7
National total	Ceuta	Does not believe that purchase delivery or return processes work properly	0.0
National total	Ceuta	Other reasons	0.0
National total	Ceuta	DK/ DA	0.0
National total	Melilla	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	919
National total	Melilla	Rather buy personally at a shop	0.0
National total	Melilla	Concerned about security (when providing credit card details)	0.0
National total	Melilla	Concerned about privacy (when providing personal details)	0.0
National total	Melilla	Have not had the need	100.0
National total	Melilla	Does not believe that purchase delivery or return processes work properly	0.0
National total	Melilla	Other reasons	0.0
National total	Melilla	DK/ DA	0.0