Demographic characteristics	Nature of service	Total
Total Persons	Total persons used the Internet in the last 3 months	19,572,899
Total Persons	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	49.0
Total Persons	Communications services to Public Administrations in the last 3 months: Download Official Forms	27.4
Total Persons	Communications services to Public Administrations in the last 3 months: Send completed forms	16.1
Total Persons	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	55.4
Total Persons	Communications services to Public Administrations in the last 12 months: Download Official Forms	34.5
Total Persons	Communications services to Public Administrations in the last 12 months: Send completed forms	21.8
Sex: Male	Total persons used the Internet in the last 3 months	10,490,989
Sex: Male	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	49.9
Sex: Male	Communications services to Public Administrations in the last 3 months: Download Official Forms	28.2
Sex: Male	Communications services to Public Administrations in the last 3 months: Send completed forms	16.5
Sex: Male	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	56.2
Sex: Male	Communications services to Public Administrations in the last 12 months: Download Official Forms	35.4
Sex: Male	Communications services to Public Administrations in the last 12 months: Send completed forms	22.4
Sex: Female	Total persons used the Internet in the last 3 months	9,081,910
Sex: Female	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	48.0
Sex: Female	Communications services to Public Administrations in the last 3 months: Download Official Forms	26.5
Sex: Female	Communications services to Public Administrations in the last 3 months: Send completed forms	15.6
Sex: Female	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	54.4
Sex: Female	Communications services to Public Administrations in the last 12 months: Download Official Forms	33.6
Sex: Female	Communications services to Public Administrations in the last 12 months: Send completed forms	21.1
Age: from 16 to 24 years old	Total persons used the Internet in the last 3 months	4,155,327
Age: from 16 to 24 years old	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	32.8
Age: from 16 to 24 years old	Communications services to Public Administrations in the last 3 months: Download Official Forms	16.7
Age: from 16 to 24 years old	Communications services to Public Administrations in the last 3 months: Send completed forms	8.2
Age: from 16 to 24 years old	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	38.2
Age: from 16 to 24 years old	Communications services to Public Administrations in the last 12 months: Download Official Forms	23.2
Age: from 16 to 24 years old	Communications services to Public Administrations in the last 12 months: Send completed forms	11.8
Age: from 25 to 34 years old	Total persons used the Internet in the last 3 months	5,993,036
Age: from 25 to 34 years old	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	54.2
Age: from 25 to 34 years old	Communications services to Public Administrations in the last 3 months: Download Official Forms	31.9
Age: from 25 to 34 years old	Communications services to Public Administrations in the last 3 months: Send completed forms	17.1
Age: from 25 to 34 years old	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	61.3
Age: from 25 to 34 years old	Communications services to Public Administrations in the last 12 months: Download Official Forms	39.7
Age: from 25 to 34 years old	Communications services to Public Administrations in the last 12 months: Send completed forms	23.5
Age: from 35 to 44 years old	Total persons used the Internet in the last 3 months	4,763,944
Age: from 35 to 44 years old	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	53.0
Age: from 35 to 44 years old	Communications services to Public Administrations in the last 3 months: Download Official Forms	30.7
Age: from 35 to 44 years old	Communications services to Public Administrations in the last 3 months: Send completed forms	19.9
Age: from 35 to 44 years old	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	59.7
Age: from 35 to 44 years old	Communications services to Public Administrations in the last 12 months: Download Official Forms	37.6
Age: from 35 to 44 years old	Communications services to Public Administrations in the last 12 months: Send completed forms	26.1
Age: from 45 to 54 years old	Total persons used the Internet in the last 3 months	3,133,866
Age: from 45 to 54 years old	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	54.0
Age: from 45 to 54 years old	Communications services to Public Administrations in the last 3 months: Download Official Forms	29.3
Age: from 45 to 54 years old	Communications services to Public Administrations in the last 3 months: Send completed forms	18.4
Age: from 45 to 54 years old	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	60.5
Age: from 45 to 54 years old	Communications services to Public Administrations in the last 12 months: Download Official Forms	35.8
Age: from 45 to 54 years old	Communications services to Public Administrations in the last 12 months: Send completed forms	24.6
Age: from 55 to 64 years old	Total persons used the Internet in the last 3 months	1,193,394
Age: from 55 to 64 years old	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	51.2
Age: from 55 to 64 years old	Communications services to Public Administrations in the last 3 months: Download Official Forms	25.4
Age: from 55 to 64 years old	Communications services to Public Administrations in the last 3 months: Send completed forms	18.1
Age: from 55 to 64 years old	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	57.1
Age: from 55 to 64 years old	Communications services to Public Administrations in the last 12 months: Download Official Forms	34.3
Age: from 55 to 64 years old	Communications services to Public Administrations in the last 12 months: Send completed forms	24.3
Age: from 65 to 74 years old	Total persons used the Internet in the last 3 months	333,332
Age: from 65 to 74 years old	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	43.4
Age: from 65 to 74 years old	Communications services to Public Administrations in the last 3 months: Download Official Forms	22.5
Age: from 65 to 74 years old	Communications services to Public Administrations in the last 3 months: Send completed forms	11.1
Age: from 65 to 74 years old	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	46.6
Age: from 65 to 74 years old	Communications services to Public Administrations in the last 12 months: Download Official Forms	28.3
Age: from 65 to 74 years old	Communications services to Public Administrations in the last 12 months: Send completed forms	16.7
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons used the Internet in the last 3 months	9,120,381
Habitat: More than 100,000 inhabitants and provincial capitals	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	51.3
Habitat: More than 100,000 inhabitants and provincial capitals	Communications services to Public Administrations in the last 3 months: Download Official Forms	29.7
Habitat: More than 100,000 inhabitants and provincial capitals	Communications services to Public Administrations in the last 3 months: Send completed forms	17.2
Habitat: More than 100,000 inhabitants and provincial capitals	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	57.7
Habitat: More than 100,000 inhabitants and provincial capitals	Communications services to Public Administrations in the last 12 months: Download Official Forms	37.1
Habitat: More than 100,000 inhabitants and provincial capitals	Communications services to Public Administrations in the last 12 months: Send completed forms	23.3
Habitat: 50,000 to 100,000 inhabitants	Total persons used the Internet in the last 3 months	1,985,779
Habitat: 50,000 to 100,000 inhabitants	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	44.8
Habitat: 50,000 to 100,000 inhabitants	Communications services to Public Administrations in the last 3 months: Download Official Forms	28.2
Habitat: 50,000 to 100,000 inhabitants	Communications services to Public Administrations in the last 3 months: Send completed forms	17.3
Habitat: 50,000 to 100,000 inhabitants	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	52.8
Habitat: 50,000 to 100,000 inhabitants	Communications services to Public Administrations in the last 12 months: Download Official Forms	35.8
Habitat: 50,000 to 100,000 inhabitants	Communications services to Public Administrations in the last 12 months: Send completed forms	22.8
Habitat: 20,000 to 50,000 inhabitants	Total persons used the Internet in the last 3 months	2,928,875
Habitat: 20,000 to 50,000 inhabitants	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	48.1
Habitat: 20,000 to 50,000 inhabitants	Communications services to Public Administrations in the last 3 months: Download Official Forms	22.3
Habitat: 20,000 to 50,000 inhabitants	Communications services to Public Administrations in the last 3 months: Send completed forms	14.1
Habitat: 20,000 to 50,000 inhabitants	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	53.2
Habitat: 20,000 to 50,000 inhabitants	Communications services to Public Administrations in the last 12 months: Download Official Forms	28.8
Habitat: 20,000 to 50,000 inhabitants	Communications services to Public Administrations in the last 12 months: Send completed forms	19.2
Habitat: 10,000 to 20,000 inhabitants	Total persons used the Internet in the last 3 months	2,113,317
Habitat: 10,000 to 20,000 inhabitants	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	47.0
Habitat: 10,000 to 20,000 inhabitants	Communications services to Public Administrations in the last 3 months: Download Official Forms	26.6
Habitat: 10,000 to 20,000 inhabitants	Communications services to Public Administrations in the last 3 months: Send completed forms	15.9
Habitat: 10,000 to 20,000 inhabitants	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	54.0
Habitat: 10,000 to 20,000 inhabitants	Communications services to Public Administrations in the last 12 months: Download Official Forms	34.4
Habitat: 10,000 to 20,000 inhabitants	Communications services to Public Administrations in the last 12 months: Send completed forms	21.7
Habitat: Fewer than 10,000 inhabitants	Total persons used the Internet in the last 3 months	3,424,548
Habitat: Fewer than 10,000 inhabitants	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	47.1
Habitat: Fewer than 10,000 inhabitants	Communications services to Public Administrations in the last 3 months: Download Official Forms	25.7
Habitat: Fewer than 10,000 inhabitants	Communications services to Public Administrations in the last 3 months: Send completed forms	14.1
Habitat: Fewer than 10,000 inhabitants	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	53.2
Habitat: Fewer than 10,000 inhabitants	Communications services to Public Administrations in the last 12 months: Download Official Forms	32.0
Habitat: Fewer than 10,000 inhabitants	Communications services to Public Administrations in the last 12 months: Send completed forms	19.5
Household size: 1 member households	Total persons used the Internet in the last 3 months	769,627
Household size: 1 member households	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	52.5
Household size: 1 member households	Communications services to Public Administrations in the last 3 months: Download Official Forms	30.2
Household size: 1 member households	Communications services to Public Administrations in the last 3 months: Send completed forms	18.8
Household size: 1 member households	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	59.3
Household size: 1 member households	Communications services to Public Administrations in the last 12 months: Download Official Forms	38.3
Household size: 1 member households	Communications services to Public Administrations in the last 12 months: Send completed forms	26.9
Household size: Households with 2 members	Total persons used the Internet in the last 3 months	3,526,482
Household size: Households with 2 members	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	50.8
Household size: Households with 2 members	Communications services to Public Administrations in the last 3 months: Download Official Forms	26.7
Household size: Households with 2 members	Communications services to Public Administrations in the last 3 months: Send completed forms	15.3
Household size: Households with 2 members	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	58.3
Household size: Households with 2 members	Communications services to Public Administrations in the last 12 months: Download Official Forms	35.9
Household size: Households with 2 members	Communications services to Public Administrations in the last 12 months: Send completed forms	22.0
Household size: Households with 3 members	Total persons used the Internet in the last 3 months	5,721,080
Household size: Households with 3 members	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	49.9
Household size: Households with 3 members	Communications services to Public Administrations in the last 3 months: Download Official Forms	28.0
Household size: Households with 3 members	Communications services to Public Administrations in the last 3 months: Send completed forms	17.0
Household size: Households with 3 members	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	57.0
Household size: Households with 3 members	Communications services to Public Administrations in the last 12 months: Download Official Forms	35.7
Household size: Households with 3 members	Communications services to Public Administrations in the last 12 months: Send completed forms	22.6
Household size: Households with 4 members	Total persons used the Internet in the last 3 months	6,606,780
Household size: Households with 4 members	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	49.6
Household size: Households with 4 members	Communications services to Public Administrations in the last 3 months: Download Official Forms	28.5
Household size: Households with 4 members	Communications services to Public Administrations in the last 3 months: Send completed forms	16.1
Household size: Households with 4 members	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	55.2
Household size: Households with 4 members	Communications services to Public Administrations in the last 12 months: Download Official Forms	34.8
Household size: Households with 4 members	Communications services to Public Administrations in the last 12 months: Send completed forms	22.0
Household size: Households with 5 members or more	Total persons used the Internet in the last 3 months	2,948,931
Household size: Households with 5 members or more	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	42.6
Household size: Households with 5 members or more	Communications services to Public Administrations in the last 3 months: Download Official Forms	23.8
Household size: Households with 5 members or more	Communications services to Public Administrations in the last 3 months: Send completed forms	14.3
Household size: Households with 5 members or more	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	48.1
Household size: Households with 5 members or more	Communications services to Public Administrations in the last 12 months: Download Official Forms	29.1
Household size: Households with 5 members or more	Communications services to Public Administrations in the last 12 months: Send completed forms	18.0
Spanish Nationality	Total persons used the Internet in the last 3 months	18,323,398
Spanish Nationality	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	50.0
Spanish Nationality	Communications services to Public Administrations in the last 3 months: Download Official Forms	28.2
Spanish Nationality	Communications services to Public Administrations in the last 3 months: Send completed forms	16.6
Spanish Nationality	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	56.6
Spanish Nationality	Communications services to Public Administrations in the last 12 months: Download Official Forms	35.6
Spanish Nationality	Communications services to Public Administrations in the last 12 months: Send completed forms	22.5
Foreign Nationality	Total persons used the Internet in the last 3 months	1,249,501
Foreign Nationality	Communications services to Public Administrations in the last 3 months: Getting information from web pages of the Administration	33.7
Foreign Nationality	Communications services to Public Administrations in the last 3 months: Download Official Forms	15.6
Foreign Nationality	Communications services to Public Administrations in the last 3 months: Send completed forms	8.8
Foreign Nationality	Communications services to Public Administrations in the last 12 months: Getting information from web pages of the Administration	37.2
Foreign Nationality	Communications services to Public Administrations in the last 12 months: Download Official Forms	19.1
Foreign Nationality	Communications services to Public Administrations in the last 12 months: Send completed forms	11.0