Socio-economic characteristics	Nature of the service	Total
Total Persons	Total persons who have used the Internet in the last 12 months	23,096,841
Total Persons	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.5
Total Persons	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.4
Total Persons	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	17.4
Total Persons	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	56.2
Total Persons	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.9
Total Persons	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	24.5
Studies completed: Illiterate	Total persons who have used the Internet in the last 12 months	8,719
Studies completed: Illiterate	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	0.0
Studies completed: Illiterate	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	0.0
Studies completed: Illiterate	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	0.0
Studies completed: Illiterate	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	0.0
Studies completed: Illiterate	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	0.0
Studies completed: Illiterate	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	0.0
Studies completed: Primary Education	Total persons who have used the Internet in the last 12 months	2,000,457
Studies completed: Primary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	18.1
Studies completed: Primary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	6.1
Studies completed: Primary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	3.9
Studies completed: Primary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	25.4
Studies completed: Primary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	9.4
Studies completed: Primary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	6.3
Studies completed: First stage Secondary Education	Total persons who have used the Internet in the last 12 months	5,000,678
Studies completed: First stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	31.4
Studies completed: First stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	12.2
Studies completed: First stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	8.4
Studies completed: First stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	40.9
Studies completed: First stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	18.5
Studies completed: First stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	13.0
Studies completed: Second stage Secondary Education	Total persons who have used the Internet in the last 12 months	6,554,879
Studies completed: Second stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	42.9
Studies completed: Second stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	24.0
Studies completed: Second stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.9
Studies completed: Second stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	55.7
Studies completed: Second stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	34.5
Studies completed: Second stage Secondary Education	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	23.6
Studies completed: Advanced Vocational Education	Total persons who have used the Internet in the last 12 months	3,097,511
Studies completed: Advanced Vocational Education	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	52.4
Studies completed: Advanced Vocational Education	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	32.5
Studies completed: Advanced Vocational Education	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.2
Studies completed: Advanced Vocational Education	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	65.4
Studies completed: Advanced Vocational Education	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	43.1
Studies completed: Advanced Vocational Education	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	26.7
Studies completed: Higher Education	Total persons who have used the Internet in the last 12 months	6,425,322
Studies completed: Higher Education	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	64.3
Studies completed: Higher Education	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	43.2
Studies completed: Higher Education	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	28.2
Studies completed: Higher Education	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	74.0
Studies completed: Higher Education	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	55.9
Studies completed: Higher Education	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	39.2
Studies completed: Other	Total persons who have used the Internet in the last 12 months	9,276
Studies completed: Other	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	0.0
Studies completed: Other	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	0.0
Studies completed: Other	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	0.0
Studies completed: Other	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	0.0
Studies completed: Other	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	0.0
Studies completed: Other	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	0.0
Employment situation: Employed and economically active	Total persons who have used the Internet in the last 12 months	14,732,045
Employment situation: Employed and economically active	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	48.2
Employment situation: Employed and economically active	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	29.6
Employment situation: Employed and economically active	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.8
Employment situation: Employed and economically active	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	59.0
Employment situation: Employed and economically active	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	39.5
Employment situation: Employed and economically active	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	26.7
Employment situation: Unemployed and economically active	Total persons who have used the Internet in the last 12 months	3,280,217
Employment situation: Unemployed and economically active	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.7
Employment situation: Unemployed and economically active	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	22.4
Employment situation: Unemployed and economically active	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.2
Employment situation: Unemployed and economically active	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	55.4
Employment situation: Unemployed and economically active	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	29.8
Employment situation: Unemployed and economically active	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	21.1
Employment situation: Inactive population: Students	Total persons who have used the Internet in the last 12 months	2,760,540
Employment situation: Inactive population: Students	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	45.6
Employment situation: Inactive population: Students	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	26.4
Employment situation: Inactive population: Students	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.7
Employment situation: Inactive population: Students	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	58.2
Employment situation: Inactive population: Students	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	38.5
Employment situation: Inactive population: Students	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	27.5
Employment situation: Inactive population: Household chores	Total persons who have used the Internet in the last 12 months	1,067,361
Employment situation: Inactive population: Household chores	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	20.6
Employment situation: Inactive population: Household chores	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	6.1
Employment situation: Inactive population: Household chores	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	4.2
Employment situation: Inactive population: Household chores	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	31.5
Employment situation: Inactive population: Household chores	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	11.2
Employment situation: Inactive population: Household chores	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	7.0
Employment situation: Inactive population: Pensioners	Total persons who have used the Internet in the last 12 months	961,793
Employment situation: Inactive population: Pensioners	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	32.2
Employment situation: Inactive population: Pensioners	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	13.4
Employment situation: Inactive population: Pensioners	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	8.4
Employment situation: Inactive population: Pensioners	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	40.5
Employment situation: Inactive population: Pensioners	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	22.4
Employment situation: Inactive population: Pensioners	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	13.4
Employment situation: Other employment situation	Total persons who have used the Internet in the last 12 months	294,886
Employment situation: Other employment situation	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	38.4
Employment situation: Other employment situation	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	25.7
Employment situation: Other employment situation	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	21.8
Employment situation: Other employment situation	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	48.7
Employment situation: Other employment situation	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	33.1
Employment situation: Other employment situation	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	26.8
Professional status (in main job): Worker employed by others	Total persons who have used the Internet in the last 12 months	12,225,399
Professional status (in main job): Worker employed by others	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	49.1
Professional status (in main job): Worker employed by others	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	29.9
Professional status (in main job): Worker employed by others	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	19.4
Professional status (in main job): Worker employed by others	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	60.4
Professional status (in main job): Worker employed by others	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	40.4
Professional status (in main job): Worker employed by others	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	27.8
Professional status (in main job): Self-employed or freelance workers	Total persons who have used the Internet in the last 12 months	2,506,646
Professional status (in main job): Self-employed or freelance workers	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	43.8
Professional status (in main job): Self-employed or freelance workers	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	28.0
Professional status (in main job): Self-employed or freelance workers	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	16.2
Professional status (in main job): Self-employed or freelance workers	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	52.2
Professional status (in main job): Self-employed or freelance workers	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	35.3
Professional status (in main job): Self-employed or freelance workers	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	21.2
Main occupation: Manual	Total persons who have used the Internet in the last 12 months	4,785,723
Main occupation: Manual	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	31.1
Main occupation: Manual	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	15.9
Main occupation: Manual	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	9.5
Main occupation: Manual	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	42.4
Main occupation: Manual	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	21.9
Main occupation: Manual	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	13.7
Main occupation: Non-manual	Total persons who have used the Internet in the last 12 months	9,946,322
Main occupation: Non-manual	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	56.4
Main occupation: Non-manual	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	36.1
Main occupation: Non-manual	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	23.3
Main occupation: Non-manual	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	67.0
Main occupation: Non-manual	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	48.0
Main occupation: Non-manual	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	32.9
Main occupation: ICT workers	Total persons who have used the Internet in the last 12 months	719,666
Main occupation: ICT workers	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	67.8
Main occupation: ICT workers	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	46.0
Main occupation: ICT workers	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	31.1
Main occupation: ICT workers	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	78.6
Main occupation: ICT workers	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	61.8
Main occupation: ICT workers	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	45.4
Main occupation: Other workers	Total persons who have used the Internet in the last 12 months	14,012,379
Main occupation: Other workers	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	47.2
Main occupation: Other workers	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	28.7
Main occupation: Other workers	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	18.2
Main occupation: Other workers	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	58.0
Main occupation: Other workers	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	38.4
Main occupation: Other workers	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	25.7
Net household monthly income: Less than 1,100 Euros	Total persons who have used the Internet in the last 12 months	3,063,482
Net household monthly income: Less than 1,100 Euros	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	36.0
Net household monthly income: Less than 1,100 Euros	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	16.8
Net household monthly income: Less than 1,100 Euros	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	12.4
Net household monthly income: Less than 1,100 Euros	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	45.0
Net household monthly income: Less than 1,100 Euros	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	24.7
Net household monthly income: Less than 1,100 Euros	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	17.7
Net household monthly income: 1,100 to 1,800 euros	Total persons who have used the Internet in the last 12 months	5,501,594
Net household monthly income: 1,100 to 1,800 euros	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	42.1
Net household monthly income: 1,100 to 1,800 euros	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	23.4
Net household monthly income: 1,100 to 1,800 euros	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	15.0
Net household monthly income: 1,100 to 1,800 euros	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	52.6
Net household monthly income: 1,100 to 1,800 euros	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	31.8
Net household monthly income: 1,100 to 1,800 euros	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	21.2
Net household monthly income: 1,800 to 2,700 euros	Total persons who have used the Internet in the last 12 months	4,682,613
Net household monthly income: 1,800 to 2,700 euros	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	51.8
Net household monthly income: 1,800 to 2,700 euros	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	29.5
Net household monthly income: 1,800 to 2,700 euros	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	20.4
Net household monthly income: 1,800 to 2,700 euros	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	63.6
Net household monthly income: 1,800 to 2,700 euros	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	41.7
Net household monthly income: 1,800 to 2,700 euros	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	29.3
Net household monthly income: More than 2,700 Euros	Total persons who have used the Internet in the last 12 months	3,923,777
Net household monthly income: More than 2,700 Euros	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	60.2
Net household monthly income: More than 2,700 Euros	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	40.6
Net household monthly income: More than 2,700 Euros	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	25.9
Net household monthly income: More than 2,700 Euros	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	72.7
Net household monthly income: More than 2,700 Euros	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	53.5
Net household monthly income: More than 2,700 Euros	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	35.6
Net household monthly income: DK/NA	Total persons who have used the Internet in the last 12 months	5,925,375
Net household monthly income: DK/NA	Communication services with the Public Administrations via the Internet in the last 3 months: Obtain information from Public Administrations webpages	38.7
Net household monthly income: DK/NA	Communication services with the Public Administrations via the Internet in the last 3 months: Download official forms	22.1
Net household monthly income: DK/NA	Communication services with the Public Administrations via the Internet in the last 3 months: Send filled-in forms	14.1
Net household monthly income: DK/NA	Communication services with the Public Administrations via the Internet in the last 12 months: Obtain information from Public Administrations webpages	48.6
Net household monthly income: DK/NA	Communication services with the Public Administrations via the Internet in the last 12 months: Download official forms	29.4
Net household monthly income: DK/NA	Communication services with the Public Administrations via the Internet in the last 12 months: Send filled-in forms	20.0