Demographic characteristics	Type of action	Total
Total Persons	Total persons who have used the Internet in the last 12 months	23,970,263
Total Persons	Obtain information from Public Administrations webpages	52.8
Total Persons	Download official forms	34.9
Total Persons	Send filled-in forms	25.0
Total Persons	Send filled-in formso in order to file their tax return	12.1
Sex: Men	Total persons who have used the Internet in the last 12 months	12,450,615
Sex: Men	Obtain information from Public Administrations webpages	52.9
Sex: Men	Download official forms	35.2
Sex: Men	Send filled-in forms	25.1
Sex: Men	Send filled-in formso in order to file their tax return	13.3
Sex: Women	Total persons who have used the Internet in the last 12 months	11,519,648
Sex: Women	Obtain information from Public Administrations webpages	52.6
Sex: Women	Download official forms	34.6
Sex: Women	Send filled-in forms	24.9
Sex: Women	Send filled-in formso in order to file their tax return	10.8
Age: 16 to 24 years old	Total persons who have used the Internet in the last 12 months	4,172,913
Age: 16 to 24 years old	Obtain information from Public Administrations webpages	42.1
Age: 16 to 24 years old	Download official forms	28.2
Age: 16 to 24 years old	Send filled-in forms	19.6
Age: 16 to 24 years old	Send filled-in formso in order to file their tax return	3.1
Age: 25 to 34 years old	Total persons who have used the Internet in the last 12 months	6,322,867
Age: 25 to 34 years old	Obtain information from Public Administrations webpages	55.7
Age: 25 to 34 years old	Download official forms	37.9
Age: 25 to 34 years old	Send filled-in forms	25.2
Age: 25 to 34 years old	Send filled-in formso in order to file their tax return	11.9
Age: 35 to 44 years old	Total persons who have used the Internet in the last 12 months	6,342,523
Age: 35 to 44 years old	Obtain information from Public Administrations webpages	56.4
Age: 35 to 44 years old	Download official forms	37.5
Age: 35 to 44 years old	Send filled-in forms	26.3
Age: 35 to 44 years old	Send filled-in formso in order to file their tax return	14.8
Age: 45 to 54 years old	Total persons who have used the Internet in the last 12 months	4,467,454
Age: 45 to 54 years old	Obtain information from Public Administrations webpages	56.2
Age: 45 to 54 years old	Download official forms	36.6
Age: 45 to 54 years old	Send filled-in forms	29.0
Age: 45 to 54 years old	Send filled-in formso in order to file their tax return	16.1
Age: 55 to 64 years old	Total persons who have used the Internet in the last 12 months	2,015,414
Age: 55 to 64 years old	Obtain information from Public Administrations webpages	51.3
Age: 55 to 64 years old	Download official forms	30.2
Age: 55 to 64 years old	Send filled-in forms	23.7
Age: 55 to 64 years old	Send filled-in formso in order to file their tax return	13.9
Age: 65 to 74 years old	Total persons who have used the Internet in the last 12 months	649,092
Age: 65 to 74 years old	Obtain information from Public Administrations webpages	38.5
Age: 65 to 74 years old	Download official forms	27.1
Age: 65 to 74 years old	Send filled-in forms	21.5
Age: 65 to 74 years old	Send filled-in formso in order to file their tax return	11.7
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons who have used the Internet in the last 12 months	10,523,942
Habitat: More than 100,000 inhabitants and provincial capitals	Obtain information from Public Administrations webpages	56.7
Habitat: More than 100,000 inhabitants and provincial capitals	Download official forms	38.9
Habitat: More than 100,000 inhabitants and provincial capitals	Send filled-in forms	27.1
Habitat: More than 100,000 inhabitants and provincial capitals	Send filled-in formso in order to file their tax return	13.4
Habitat: 50,000 to 100,000 inhabitants	Total persons who have used the Internet in the last 12 months	2,457,770
Habitat: 50,000 to 100,000 inhabitants	Obtain information from Public Administrations webpages	51.3
Habitat: 50,000 to 100,000 inhabitants	Download official forms	32.8
Habitat: 50,000 to 100,000 inhabitants	Send filled-in forms	24.3
Habitat: 50,000 to 100,000 inhabitants	Send filled-in formso in order to file their tax return	13.6
Habitat: 20,000 to 50,000 inhabitants	Total persons who have used the Internet in the last 12 months	3,425,195
Habitat: 20,000 to 50,000 inhabitants	Obtain information from Public Administrations webpages	51.8
Habitat: 20,000 to 50,000 inhabitants	Download official forms	33.8
Habitat: 20,000 to 50,000 inhabitants	Send filled-in forms	24.9
Habitat: 20,000 to 50,000 inhabitants	Send filled-in formso in order to file their tax return	13.5
Habitat: 10,000 to 20,000 inhabitants	Total persons who have used the Internet in the last 12 months	3,056,841
Habitat: 10,000 to 20,000 inhabitants	Obtain information from Public Administrations webpages	48.3
Habitat: 10,000 to 20,000 inhabitants	Download official forms	30.7
Habitat: 10,000 to 20,000 inhabitants	Send filled-in forms	24.5
Habitat: 10,000 to 20,000 inhabitants	Send filled-in formso in order to file their tax return	10.0
Habitat:áLess than 10,000 inhabitants	Total persons who have used the Internet in the last 12 months	4,506,515
Habitat:áLess than 10,000 inhabitants	Obtain information from Public Administrations webpages	48.1
Habitat:áLess than 10,000 inhabitants	Download official forms	30.5
Habitat:áLess than 10,000 inhabitants	Send filled-in forms	21.0
Habitat:áLess than 10,000 inhabitants	Send filled-in formso in order to file their tax return	8.7
Size of the household: Households with 1 member	Total persons who have used the Internet in the last 12 months	1,272,875
Size of the household: Households with 1 member	Obtain information from Public Administrations webpages	54.3
Size of the household: Households with 1 member	Download official forms	35.7
Size of the household: Households with 1 member	Send filled-in forms	26.2
Size of the household: Households with 1 member	Send filled-in formso in order to file their tax return	13.5
Size of the household: Households with 2 members	Total persons who have used the Internet in the last 12 months	4,759,793
Size of the household: Households with 2 members	Obtain information from Public Administrations webpages	52.4
Size of the household: Households with 2 members	Download official forms	35.9
Size of the household: Households with 2 members	Send filled-in forms	25.6
Size of the household: Households with 2 members	Send filled-in formso in order to file their tax return	14.1
Size of the household: Households with 3 members	Total persons who have used the Internet in the last 12 months	6,929,241
Size of the household: Households with 3 members	Obtain information from Public Administrations webpages	54.3
Size of the household: Households with 3 members	Download official forms	35.3
Size of the household: Households with 3 members	Send filled-in forms	25.0
Size of the household: Households with 3 members	Send filled-in formso in order to file their tax return	11.5
Size of the household: Households with 4 members	Total persons who have used the Internet in the last 12 months	8,002,634
Size of the household: Households with 4 members	Obtain information from Public Administrations webpages	52.9
Size of the household: Households with 4 members	Download official forms	36.3
Size of the household: Households with 4 members	Send filled-in forms	25.5
Size of the household: Households with 4 members	Send filled-in formso in order to file their tax return	12.7
Size of the household: Households with 5 or more members	Total persons who have used the Internet in the last 12 months	3,005,720
Size of the household: Households with 5 or more members	Obtain information from Public Administrations webpages	48.7
Size of the household: Households with 5 or more members	Download official forms	28.4
Size of the household: Households with 5 or more members	Send filled-in forms	22.3
Size of the household: Households with 5 or more members	Send filled-in formso in order to file their tax return	8.0
Nationality: Spanish	Total persons who have used the Internet in the last 12 months	20,850,719
Nationality: Spanish	Obtain information from Public Administrations webpages	54.8
Nationality: Spanish	Download official forms	36.5
Nationality: Spanish	Send filled-in forms	26.1
Nationality: Spanish	Send filled-in formso in order to file their tax return	12.8
Nationality: foreign	Total persons who have used the Internet in the last 12 months	3,119,545
Nationality: foreign	Obtain information from Public Administrations webpages	39.6
Nationality: foreign	Download official forms	24.4
Nationality: foreign	Send filled-in forms	17.5
Nationality: foreign	Send filled-in formso in order to file their tax return	7.4