Demographic characteristics	Reasons stated	Total
Total Persons	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	10,847,720
Total Persons	Because they do not need to access the Internet outside their main residence or workplace	79.8
Total Persons	Because they do not know how to use it or its use is too complicated for them	10.2
Total Persons	Because they believe using a small screen in a hand-held device is uncomfortable	9.2
Total Persons	Because it is too expensive (the device and/or the Internet subscription)	18.9
Total Persons	Because broadband is not available or the connection is too slow	3.1
Total Persons	Because of security or privacy related problems	3.1
Total Persons	Other reasons	13.3
Sex: Men	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	5,140,269
Sex: Men	Because they do not need to access the Internet outside their main residence or workplace	78.4
Sex: Men	Because they do not know how to use it or its use is too complicated for them	9.8
Sex: Men	Because they believe using a small screen in a hand-held device is uncomfortable	9.3
Sex: Men	Because it is too expensive (the device and/or the Internet subscription)	21.1
Sex: Men	Because broadband is not available or the connection is too slow	2.9
Sex: Men	Because of security or privacy related problems	2.8
Sex: Men	Other reasons	13.7
Sex: Female	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	5,707,452
Sex: Female	Because they do not need to access the Internet outside their main residence or workplace	81.0
Sex: Female	Because they do not know how to use it or its use is too complicated for them	10.5
Sex: Female	Because they believe using a small screen in a hand-held device is uncomfortable	9.1
Sex: Female	Because it is too expensive (the device and/or the Internet subscription)	16.9
Sex: Female	Because broadband is not available or the connection is too slow	3.2
Sex: Female	Because of security or privacy related problems	3.4
Sex: Female	Other reasons	13.0
Age: 16 to 24 years old	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	904,401
Age: 16 to 24 years old	Because they do not need to access the Internet outside their main residence or workplace	61.4
Age: 16 to 24 years old	Because they do not know how to use it or its use is too complicated for them	3.9
Age: 16 to 24 years old	Because they believe using a small screen in a hand-held device is uncomfortable	9.6
Age: 16 to 24 years old	Because it is too expensive (the device and/or the Internet subscription)	31.8
Age: 16 to 24 years old	Because broadband is not available or the connection is too slow	2.0
Age: 16 to 24 years old	Because of security or privacy related problems	1.5
Age: 16 to 24 years old	Other reasons	21.0
Age: 25 to 34 years old	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	2,075,027
Age: 25 to 34 years old	Because they do not need to access the Internet outside their main residence or workplace	76.3
Age: 25 to 34 years old	Because they do not know how to use it or its use is too complicated for them	6.5
Age: 25 to 34 years old	Because they believe using a small screen in a hand-held device is uncomfortable	8.2
Age: 25 to 34 years old	Because it is too expensive (the device and/or the Internet subscription)	26.7
Age: 25 to 34 years old	Because broadband is not available or the connection is too slow	3.7
Age: 25 to 34 years old	Because of security or privacy related problems	0.9
Age: 25 to 34 years old	Other reasons	11.2
Age: 35 to 44 years old	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	3,101,859
Age: 35 to 44 years old	Because they do not need to access the Internet outside their main residence or workplace	81.8
Age: 35 to 44 years old	Because they do not know how to use it or its use is too complicated for them	8.2
Age: 35 to 44 years old	Because they believe using a small screen in a hand-held device is uncomfortable	9.8
Age: 35 to 44 years old	Because it is too expensive (the device and/or the Internet subscription)	19.1
Age: 35 to 44 years old	Because broadband is not available or the connection is too slow	3.1
Age: 35 to 44 years old	Because of security or privacy related problems	3.2
Age: 35 to 44 years old	Other reasons	13.8
Age: 45 to 54 years old	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	2,674,031
Age: 45 to 54 years old	Because they do not need to access the Internet outside their main residence or workplace	83.1
Age: 45 to 54 years old	Because they do not know how to use it or its use is too complicated for them	11.7
Age: 45 to 54 years old	Because they believe using a small screen in a hand-held device is uncomfortable	7.7
Age: 45 to 54 years old	Because it is too expensive (the device and/or the Internet subscription)	14.9
Age: 45 to 54 years old	Because broadband is not available or the connection is too slow	3.1
Age: 45 to 54 years old	Because of security or privacy related problems	4.0
Age: 45 to 54 years old	Other reasons	12.8
Age: 55 to 64 years old	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	1,536,405
Age: 55 to 64 years old	Because they do not need to access the Internet outside their main residence or workplace	85.0
Age: 55 to 64 years old	Because they do not know how to use it or its use is too complicated for them	16.7
Age: 55 to 64 years old	Because they believe using a small screen in a hand-held device is uncomfortable	9.5
Age: 55 to 64 years old	Because it is too expensive (the device and/or the Internet subscription)	10.0
Age: 55 to 64 years old	Because broadband is not available or the connection is too slow	3.6
Age: 55 to 64 years old	Because of security or privacy related problems	4.8
Age: 55 to 64 years old	Other reasons	11.9
Age: 65 to 74 years old	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	555,997
Age: 65 to 74 years old	Because they do not need to access the Internet outside their main residence or workplace	81.0
Age: 65 to 74 years old	Because they do not know how to use it or its use is too complicated for them	19.7
Age: 65 to 74 years old	Because they believe using a small screen in a hand-held device is uncomfortable	14.2
Age: 65 to 74 years old	Because it is too expensive (the device and/or the Internet subscription)	11.2
Age: 65 to 74 years old	Because broadband is not available or the connection is too slow	0.8
Age: 65 to 74 years old	Because of security or privacy related problems	4.8
Age: 65 to 74 years old	Other reasons	12.1
Habitat: More than 100,000 inhabitants and provincial capitals	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	4,342,989
Habitat: More than 100,000 inhabitants and provincial capitals	Because they do not need to access the Internet outside their main residence or workplace	79.7
Habitat: More than 100,000 inhabitants and provincial capitals	Because they do not know how to use it or its use is too complicated for them	10.7
Habitat: More than 100,000 inhabitants and provincial capitals	Because they believe using a small screen in a hand-held device is uncomfortable	10.4
Habitat: More than 100,000 inhabitants and provincial capitals	Because it is too expensive (the device and/or the Internet subscription)	20.9
Habitat: More than 100,000 inhabitants and provincial capitals	Because broadband is not available or the connection is too slow	3.0
Habitat: More than 100,000 inhabitants and provincial capitals	Because of security or privacy related problems	2.7
Habitat: More than 100,000 inhabitants and provincial capitals	Other reasons	12.6
Habitat: 50,000 to 100,000 inhabitants	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	1,241,053
Habitat: 50,000 to 100,000 inhabitants	Because they do not need to access the Internet outside their main residence or workplace	80.7
Habitat: 50,000 to 100,000 inhabitants	Because they do not know how to use it or its use is too complicated for them	9.8
Habitat: 50,000 to 100,000 inhabitants	Because they believe using a small screen in a hand-held device is uncomfortable	7.7
Habitat: 50,000 to 100,000 inhabitants	Because it is too expensive (the device and/or the Internet subscription)	19.5
Habitat: 50,000 to 100,000 inhabitants	Because broadband is not available or the connection is too slow	1.4
Habitat: 50,000 to 100,000 inhabitants	Because of security or privacy related problems	3.9
Habitat: 50,000 to 100,000 inhabitants	Other reasons	11.1
Habitat: 20,000 to 50,000 inhabitants	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	1,629,665
Habitat: 20,000 to 50,000 inhabitants	Because they do not need to access the Internet outside their main residence or workplace	82.9
Habitat: 20,000 to 50,000 inhabitants	Because they do not know how to use it or its use is too complicated for them	10.6
Habitat: 20,000 to 50,000 inhabitants	Because they believe using a small screen in a hand-held device is uncomfortable	9.3
Habitat: 20,000 to 50,000 inhabitants	Because it is too expensive (the device and/or the Internet subscription)	17.9
Habitat: 20,000 to 50,000 inhabitants	Because broadband is not available or the connection is too slow	4.5
Habitat: 20,000 to 50,000 inhabitants	Because of security or privacy related problems	3.1
Habitat: 20,000 to 50,000 inhabitants	Other reasons	13.3
Habitat: 10,000 to 20,000 inhabitants	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	1,411,368
Habitat: 10,000 to 20,000 inhabitants	Because they do not need to access the Internet outside their main residence or workplace	77.5
Habitat: 10,000 to 20,000 inhabitants	Because they do not know how to use it or its use is too complicated for them	10.8
Habitat: 10,000 to 20,000 inhabitants	Because they believe using a small screen in a hand-held device is uncomfortable	7.8
Habitat: 10,000 to 20,000 inhabitants	Because it is too expensive (the device and/or the Internet subscription)	15.7
Habitat: 10,000 to 20,000 inhabitants	Because broadband is not available or the connection is too slow	2.8
Habitat: 10,000 to 20,000 inhabitants	Because of security or privacy related problems	3.3
Habitat: 10,000 to 20,000 inhabitants	Other reasons	15.6
Habitat:áLess than 10,000 inhabitants	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	2,222,645
Habitat:áLess than 10,000 inhabitants	Because they do not need to access the Internet outside their main residence or workplace	78.4
Habitat:áLess than 10,000 inhabitants	Because they do not know how to use it or its use is too complicated for them	8.7
Habitat:áLess than 10,000 inhabitants	Because they believe using a small screen in a hand-held device is uncomfortable	8.3
Habitat:áLess than 10,000 inhabitants	Because it is too expensive (the device and/or the Internet subscription)	17.4
Habitat:áLess than 10,000 inhabitants	Because broadband is not available or the connection is too slow	3.3
Habitat:áLess than 10,000 inhabitants	Because of security or privacy related problems	3.3
Habitat:áLess than 10,000 inhabitants	Other reasons	14.6
Size of the household: Households with 1 member	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	567,508
Size of the household: Households with 1 member	Because they do not need to access the Internet outside their main residence or workplace	75.7
Size of the household: Households with 1 member	Because they do not know how to use it or its use is too complicated for them	10.4
Size of the household: Households with 1 member	Because they believe using a small screen in a hand-held device is uncomfortable	10.8
Size of the household: Households with 1 member	Because it is too expensive (the device and/or the Internet subscription)	19.8
Size of the household: Households with 1 member	Because broadband is not available or the connection is too slow	4.2
Size of the household: Households with 1 member	Because of security or privacy related problems	3.0
Size of the household: Households with 1 member	Other reasons	15.1
Size of the household: Households with 2 members	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	2,391,832
Size of the household: Households with 2 members	Because they do not need to access the Internet outside their main residence or workplace	80.2
Size of the household: Households with 2 members	Because they do not know how to use it or its use is too complicated for them	12.5
Size of the household: Households with 2 members	Because they believe using a small screen in a hand-held device is uncomfortable	10.5
Size of the household: Households with 2 members	Because it is too expensive (the device and/or the Internet subscription)	15.6
Size of the household: Households with 2 members	Because broadband is not available or the connection is too slow	3.0
Size of the household: Households with 2 members	Because of security or privacy related problems	3.6
Size of the household: Households with 2 members	Other reasons	12.3
Size of the household: Households with 3 members	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	3,053,198
Size of the household: Households with 3 members	Because they do not need to access the Internet outside their main residence or workplace	81.7
Size of the household: Households with 3 members	Because they do not know how to use it or its use is too complicated for them	8.9
Size of the household: Households with 3 members	Because they believe using a small screen in a hand-held device is uncomfortable	9.4
Size of the household: Households with 3 members	Because it is too expensive (the device and/or the Internet subscription)	18.3
Size of the household: Households with 3 members	Because broadband is not available or the connection is too slow	2.9
Size of the household: Households with 3 members	Because of security or privacy related problems	3.3
Size of the household: Households with 3 members	Other reasons	13.7
Size of the household: Households with 4 members	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	3,495,381
Size of the household: Households with 4 members	Because they do not need to access the Internet outside their main residence or workplace	80.2
Size of the household: Households with 4 members	Because they do not know how to use it or its use is too complicated for them	9.4
Size of the household: Households with 4 members	Because they believe using a small screen in a hand-held device is uncomfortable	8.0
Size of the household: Households with 4 members	Because it is too expensive (the device and/or the Internet subscription)	18.1
Size of the household: Households with 4 members	Because broadband is not available or the connection is too slow	2.3
Size of the household: Households with 4 members	Because of security or privacy related problems	2.8
Size of the household: Households with 4 members	Other reasons	13.1
Size of the household: Households with 5 or more members	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	1,339,802
Size of the household: Households with 5 or more members	Because they do not need to access the Internet outside their main residence or workplace	75.1
Size of the household: Households with 5 or more members	Because they do not know how to use it or its use is too complicated for them	10.7
Size of the household: Households with 5 or more members	Because they believe using a small screen in a hand-held device is uncomfortable	8.7
Size of the household: Households with 5 or more members	Because it is too expensive (the device and/or the Internet subscription)	27.6
Size of the household: Households with 5 or more members	Because broadband is not available or the connection is too slow	5.1
Size of the household: Households with 5 or more members	Because of security or privacy related problems	2.3
Size of the household: Households with 5 or more members	Other reasons	13.9
Nationality: Spanish	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	9,178,854
Nationality: Spanish	Because they do not need to access the Internet outside their main residence or workplace	81.9
Nationality: Spanish	Because they do not know how to use it or its use is too complicated for them	10.5
Nationality: Spanish	Because they believe using a small screen in a hand-held device is uncomfortable	9.2
Nationality: Spanish	Because it is too expensive (the device and/or the Internet subscription)	16.0
Nationality: Spanish	Because broadband is not available or the connection is too slow	2.8
Nationality: Spanish	Because of security or privacy related problems	3.2
Nationality: Spanish	Other reasons	12.9
Nationality: foreign	Total Internet users in the last three months who did not access the Internet in that period of time with a laptop or a hand-held device outside main residence or workplace	1,668,867
Nationality: foreign	Because they do not need to access the Internet outside their main residence or workplace	68.1
Nationality: foreign	Because they do not know how to use it or its use is too complicated for them	8.5
Nationality: foreign	Because they believe using a small screen in a hand-held device is uncomfortable	9.1
Nationality: foreign	Because it is too expensive (the device and/or the Internet subscription)	34.7
Nationality: foreign	Because broadband is not available or the connection is too slow	4.4
Nationality: foreign	Because of security or privacy related problems	2.6
Nationality: foreign	Other reasons	15.5