Demographic characteristics	Type of action	Total
Total Persons	Total persons who have used the Internet in the last 12 months	25,024,608
Total Persons	Obtain information from Public Administrations webpages	58.3
Total Persons	Download official forms	39.6
Total Persons	Send filled-in forms	31.1
Sex: Men	Total persons who have used the Internet in the last 12 months	12,921,073
Sex: Men	Obtain information from Public Administrations webpages	60.1
Sex: Men	Download official forms	42.4
Sex: Men	Send filled-in forms	33.2
Sex: Female	Total persons who have used the Internet in the last 12 months	12,103,535
Sex: Female	Obtain information from Public Administrations webpages	56.3
Sex: Female	Download official forms	36.6
Sex: Female	Send filled-in forms	28.9
Age: 16 to 24 years old	Total persons who have used the Internet in the last 12 months	4,090,856
Age: 16 to 24 years old	Obtain information from Public Administrations webpages	49.9
Age: 16 to 24 years old	Download official forms	34.1
Age: 16 to 24 years old	Send filled-in forms	27.4
Age: 25 to 34 years old	Total persons who have used the Internet in the last 12 months	6,156,994
Age: 25 to 34 years old	Obtain information from Public Administrations webpages	62.4
Age: 25 to 34 years old	Download official forms	42.4
Age: 25 to 34 years old	Send filled-in forms	32.1
Age: 35 to 44 years old	Total persons who have used the Internet in the last 12 months	6,753,847
Age: 35 to 44 years old	Obtain information from Public Administrations webpages	61.4
Age: 35 to 44 years old	Download official forms	42.7
Age: 35 to 44 years old	Send filled-in forms	33.2
Age: 45 to 54 years old	Total persons who have used the Internet in the last 12 months	4,873,231
Age: 45 to 54 years old	Obtain information from Public Administrations webpages	60.4
Age: 45 to 54 years old	Download official forms	40.8
Age: 45 to 54 years old	Send filled-in forms	34.1
Age: 55 to 64 years old	Total persons who have used the Internet in the last 12 months	2,365,655
Age: 55 to 64 years old	Obtain information from Public Administrations webpages	54.4
Age: 55 to 64 years old	Download official forms	35.9
Age: 55 to 64 years old	Send filled-in forms	27.7
Age: 65 to 74 years old	Total persons who have used the Internet in the last 12 months	784,025
Age: 65 to 74 years old	Obtain information from Public Administrations webpages	41.5
Age: 65 to 74 years old	Download official forms	24.1
Age: 65 to 74 years old	Send filled-in forms	16.8
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons who have used the Internet in the last 12 months	10,573,819
Habitat: More than 100,000 inhabitants and provincial capitals	Obtain information from Public Administrations webpages	62.3
Habitat: More than 100,000 inhabitants and provincial capitals	Download official forms	44.0
Habitat: More than 100,000 inhabitants and provincial capitals	Send filled-in forms	34.5
Habitat: 50,000 to 100,000 inhabitants	Total persons who have used the Internet in the last 12 months	2,688,399
Habitat: 50,000 to 100,000 inhabitants	Obtain information from Public Administrations webpages	57.6
Habitat: 50,000 to 100,000 inhabitants	Download official forms	37.5
Habitat: 50,000 to 100,000 inhabitants	Send filled-in forms	28.1
Habitat: 20,000 to 50,000 inhabitants	Total persons who have used the Internet in the last 12 months	3,860,989
Habitat: 20,000 to 50,000 inhabitants	Obtain information from Public Administrations webpages	54.2
Habitat: 20,000 to 50,000 inhabitants	Download official forms	36.5
Habitat: 20,000 to 50,000 inhabitants	Send filled-in forms	28.7
Habitat: 10,000 to 20,000 inhabitants	Total persons who have used the Internet in the last 12 months	3,058,743
Habitat: 10,000 to 20,000 inhabitants	Obtain information from Public Administrations webpages	54.8
Habitat: 10,000 to 20,000 inhabitants	Download official forms	35.8
Habitat: 10,000 to 20,000 inhabitants	Send filled-in forms	30.6
Habitat:áLess than 10,000 inhabitants	Total persons who have used the Internet in the last 12 months	4,842,658
Habitat:áLess than 10,000 inhabitants	Obtain information from Public Administrations webpages	55.3
Habitat:áLess than 10,000 inhabitants	Download official forms	36.2
Habitat:áLess than 10,000 inhabitants	Send filled-in forms	27.7
Size of the household: Households with 1 member	Total persons who have used the Internet in the last 12 months	1,322,344
Size of the household: Households with 1 member	Obtain information from Public Administrations webpages	59.8
Size of the household: Households with 1 member	Download official forms	39.2
Size of the household: Households with 1 member	Send filled-in forms	31.3
Size of the household: Households with 2 members	Total persons who have used the Internet in the last 12 months	5,062,139
Size of the household: Households with 2 members	Obtain information from Public Administrations webpages	56.4
Size of the household: Households with 2 members	Download official forms	37.9
Size of the household: Households with 2 members	Send filled-in forms	30.4
Size of the household: Households with 3 members	Total persons who have used the Internet in the last 12 months	7,296,630
Size of the household: Households with 3 members	Obtain information from Public Administrations webpages	58.7
Size of the household: Households with 3 members	Download official forms	41.7
Size of the household: Households with 3 members	Send filled-in forms	31.9
Size of the household: Households with 4 members	Total persons who have used the Internet in the last 12 months	8,183,864
Size of the household: Households with 4 members	Obtain information from Public Administrations webpages	60.3
Size of the household: Households with 4 members	Download official forms	41.1
Size of the household: Households with 4 members	Send filled-in forms	32.9
Size of the household: Households with 5 or more members	Total persons who have used the Internet in the last 12 months	3,159,631
Size of the household: Households with 5 or more members	Obtain information from Public Administrations webpages	54.4
Size of the household: Households with 5 or more members	Download official forms	33.8
Size of the household: Households with 5 or more members	Send filled-in forms	25.5
Nationality: Spanish	Total persons who have used the Internet in the last 12 months	21,707,363
Nationality: Spanish	Obtain information from Public Administrations webpages	60.4
Nationality: Spanish	Download official forms	42.2
Nationality: Spanish	Send filled-in forms	33.2
Nationality: foreign	Total persons who have used the Internet in the last 12 months	3,317,245
Nationality: foreign	Obtain information from Public Administrations webpages	44.4
Nationality: foreign	Download official forms	22.3
Nationality: foreign	Send filled-in forms	17.3