Survey on Equipment and Use of Information and Communication Technologies in Households 
Use of ICT products by persons
Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do soby Autonomous City and Community and reason
Unidades: Number of persons (aged 16 to 74 years) and horizontal percentages

	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	There was not a service available in the webpage	Lack of knowledge or ability	Concern about the protection and security of personal data	They do not have an electronic signature or certificate or have problems using them	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	Other reasons	
National Total	5.047.728	9,9	24	17,4	19	38,8	37,2	
AndalucÝa	538.973	7,4	26,9	14,5	20	44,1	29	
Arag¾n	130.754	15,2	23,6	14,3	24,7	33,1	47,7	
Asturias, Principado de	122.614	10,8	24,1	22,6	14,4	35	19,3	
Balears, Illes	166.899	11,4	18,5	15,6	14,9	32,9	55,4	
Canarias	159.890	19,8	12,3	14,1	5,3	10,1	57,6	
Cantabria	41.023	10	34	14,4	14,9	31,7	46,9	
Castilla y Le¾n	338.840	9,4	22,9	23,4	26,4	38,5	46,1	
Castilla-La Mancha	179.131	6,5	24	15,7	12,5	30,2	51,6	
Catalu±a	883.058	6,4	26	19,9	12,2	55,8	25,2	
Comunitat Valenciana	467.405	13,1	32,6	18,9	29,6	44,4	32,9	
Extremadura	101.606	7,9	16,6	13,8	9,4	47,1	35,6	
Galicia	377.473	10	18,5	10,7	17,9	35,1	32,1	
Madrid, Comunidad de	974.504	12,4	18,2	17,9	23,9	33,3	44,1	
Murcia, Regi¾n de	170.200	6	40,7	13,2	14,7	42,8	23,9	
Navarra, Comunidad Foral de	74.866	12,9	23,5	20,7	34,5	11,4	47	
PaÝs Vasco	259.074	8,3	25,8	18,8	11	20,1	46,8	
Rioja, La	45.708	0,9	30,3	20,5	20,1	47,4	40,7	
Ceuta	7.901	5,2	10	7,8	21,7	42,9	18,5	
Melilla	7.808	3,6	58,6	17,7	57,8	30,3	30,4	
Notas:
Fuente: National Statistics Institute