Statistical tables of user service
Percentage of compliance with the indicators for monitoring the commitments established in the service charter. Customer Service.
Unidades: Percentage

	2023	2022	2021	2020	2019	2018	2017	2016	2015	2014	2013	2012	2011	2010	
Publications made late, according to the schedule	0	0	0	0	0	0	0	0	0	0	0	0	0	0	
Inquiries answered by email in less than 24 hours	95,7	95,7	94,3	95,4	94,5	93,1	94,7	95,3	93,2	94	94,6	90,2	94	94	
Inqueries answered by email in more than 24 hours and in less than 3 days	3,5	3,8	5,1	3,7	5,2	6,5	5	4,4	6,5	5,2	5,5	5,8	6	6	
Inquiries answered by email in less than 3 days	0,8	0,5	0,6	0,3	0,3	0,4	0,3	0,3	0,3	0,8	0,7	4	0	0	
Requests attended to in less than 10 business days	74,9	73,2	79,4	78,8	73,5	75,6	75,3	73	83,3	88,3	87,4	91,3	89,5	89,6	
Certificates issued in less than 24 hours, instantly	99	99,1	99,4	99,3	99,2	97,3	97	99,1	98,8	99	98,9	98,2	98,6	99,8	
RSS Announcements/Tweets published less than ten minutes following the official publication	100	100	100	100	100	100	100	100	100	100	.	.	.	.	
Interlibrary loans made in less than 48 hours	80	90	75	45	47	45	40	35	30	30	30	32	30	35	
Claims from the Electoral Census resolved within the agreed upon deadlines	100	100	100	100	100	100	100	100	100	100	100	100	100	100	
Complaints and suggestions answered within the term agreed upon	98,7	97,5	97,2	96,3	95,8	96	89,5	91,8	84,2	94,5	100	100	100	100	
Notas:

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Access to the <a href=https://www.ine.es/ss/Satellite?c=Page&p=1259945091334&pagename=ProductosYServicios%2FPYSLayout&cid=1259945091334&L=1  target=_blank title=Go to Service Charter. Open new window >Service charter</a> available on the INE website.
Fuente: National Statistics Institute