Autonomous City and Community	Problems experienced in the use of these services	Total
National Total	Total number of persons who have used file-storing spaces online in the last three months	8.494.152
National Total	Slowness in access and use speed	44,2
National Total	Incompatibility between diferent devices and file formats	26,1
National Total	Technical problems with the server (e.g unavailability of service)	28,7
National Total	Disclosure of data to third parties for security problems	5,1
National Total	Unathorised use of personal information by the service provider	4,7
National Total	Ambiguous or hard to understand terms and conditions from the service provider	18,5
National Total	Difficulties to move files from a service provider to another	10,8
National Total	Have not experienced problems	40,4
AndalucÝa	Total number of persons who have used file-storing spaces online in the last three months	1.125.204
AndalucÝa	Slowness in access and use speed	43,1
AndalucÝa	Incompatibility between diferent devices and file formats	21,6
AndalucÝa	Technical problems with the server (e.g unavailability of service)	24,7
AndalucÝa	Disclosure of data to third parties for security problems	4,2
AndalucÝa	Unathorised use of personal information by the service provider	6
AndalucÝa	Ambiguous or hard to understand terms and conditions from the service provider	12,4
AndalucÝa	Difficulties to move files from a service provider to another	8,2
AndalucÝa	Have not experienced problems	43,8
Arag¾n	Total number of persons who have used file-storing spaces online in the last three months	218.445
Arag¾n	Slowness in access and use speed	46,2
Arag¾n	Incompatibility between diferent devices and file formats	32,4
Arag¾n	Technical problems with the server (e.g unavailability of service)	34,9
Arag¾n	Disclosure of data to third parties for security problems	7,5
Arag¾n	Unathorised use of personal information by the service provider	4,5
Arag¾n	Ambiguous or hard to understand terms and conditions from the service provider	20,1
Arag¾n	Difficulties to move files from a service provider to another	11,4
Arag¾n	Have not experienced problems	38,8
Asturias, Principado de	Total number of persons who have used file-storing spaces online in the last three months	162.679
Asturias, Principado de	Slowness in access and use speed	51,9
Asturias, Principado de	Incompatibility between diferent devices and file formats	36,5
Asturias, Principado de	Technical problems with the server (e.g unavailability of service)	38,5
Asturias, Principado de	Disclosure of data to third parties for security problems	2,7
Asturias, Principado de	Unathorised use of personal information by the service provider	3,2
Asturias, Principado de	Ambiguous or hard to understand terms and conditions from the service provider	19,2
Asturias, Principado de	Difficulties to move files from a service provider to another	8,6
Asturias, Principado de	Have not experienced problems	30,3
Balears, Illes	Total number of persons who have used file-storing spaces online in the last three months	202.513
Balears, Illes	Slowness in access and use speed	32,4
Balears, Illes	Incompatibility between diferent devices and file formats	14,9
Balears, Illes	Technical problems with the server (e.g unavailability of service)	17,5
Balears, Illes	Disclosure of data to third parties for security problems	4,4
Balears, Illes	Unathorised use of personal information by the service provider	1,7
Balears, Illes	Ambiguous or hard to understand terms and conditions from the service provider	13,9
Balears, Illes	Difficulties to move files from a service provider to another	9,8
Balears, Illes	Have not experienced problems	58,1
Canarias	Total number of persons who have used file-storing spaces online in the last three months	340.809
Canarias	Slowness in access and use speed	35
Canarias	Incompatibility between diferent devices and file formats	19,9
Canarias	Technical problems with the server (e.g unavailability of service)	28,5
Canarias	Disclosure of data to third parties for security problems	10,5
Canarias	Unathorised use of personal information by the service provider	7,7
Canarias	Ambiguous or hard to understand terms and conditions from the service provider	10
Canarias	Difficulties to move files from a service provider to another	11,6
Canarias	Have not experienced problems	52
Cantabria	Total number of persons who have used file-storing spaces online in the last three months	112.348
Cantabria	Slowness in access and use speed	52,2
Cantabria	Incompatibility between diferent devices and file formats	31,9
Cantabria	Technical problems with the server (e.g unavailability of service)	38,8
Cantabria	Disclosure of data to third parties for security problems	5,1
Cantabria	Unathorised use of personal information by the service provider	4,4
Cantabria	Ambiguous or hard to understand terms and conditions from the service provider	24
Cantabria	Difficulties to move files from a service provider to another	10,8
Cantabria	Have not experienced problems	33,8
Castilla y Le¾n	Total number of persons who have used file-storing spaces online in the last three months	370.441
Castilla y Le¾n	Slowness in access and use speed	48,6
Castilla y Le¾n	Incompatibility between diferent devices and file formats	24,5
Castilla y Le¾n	Technical problems with the server (e.g unavailability of service)	21
Castilla y Le¾n	Disclosure of data to third parties for security problems	1,6
Castilla y Le¾n	Unathorised use of personal information by the service provider	2,7
Castilla y Le¾n	Ambiguous or hard to understand terms and conditions from the service provider	19,8
Castilla y Le¾n	Difficulties to move files from a service provider to another	13,7
Castilla y Le¾n	Have not experienced problems	38,7
Castilla-La Mancha	Total number of persons who have used file-storing spaces online in the last three months	360.737
Castilla-La Mancha	Slowness in access and use speed	59,3
Castilla-La Mancha	Incompatibility between diferent devices and file formats	37,2
Castilla-La Mancha	Technical problems with the server (e.g unavailability of service)	41,7
Castilla-La Mancha	Disclosure of data to third parties for security problems	11,4
Castilla-La Mancha	Unathorised use of personal information by the service provider	7,3
Castilla-La Mancha	Ambiguous or hard to understand terms and conditions from the service provider	22,5
Castilla-La Mancha	Difficulties to move files from a service provider to another	13
Castilla-La Mancha	Have not experienced problems	27,6
Catalu±a	Total number of persons who have used file-storing spaces online in the last three months	1.621.008
Catalu±a	Slowness in access and use speed	33
Catalu±a	Incompatibility between diferent devices and file formats	16,4
Catalu±a	Technical problems with the server (e.g unavailability of service)	18,4
Catalu±a	Disclosure of data to third parties for security problems	2
Catalu±a	Unathorised use of personal information by the service provider	3,1
Catalu±a	Ambiguous or hard to understand terms and conditions from the service provider	14,9
Catalu±a	Difficulties to move files from a service provider to another	6
Catalu±a	Have not experienced problems	55,6
Comunitat Valenciana	Total number of persons who have used file-storing spaces online in the last three months	983.282
Comunitat Valenciana	Slowness in access and use speed	49,6
Comunitat Valenciana	Incompatibility between diferent devices and file formats	30,6
Comunitat Valenciana	Technical problems with the server (e.g unavailability of service)	37,5
Comunitat Valenciana	Disclosure of data to third parties for security problems	5,3
Comunitat Valenciana	Unathorised use of personal information by the service provider	4,7
Comunitat Valenciana	Ambiguous or hard to understand terms and conditions from the service provider	21,5
Comunitat Valenciana	Difficulties to move files from a service provider to another	16,2
Comunitat Valenciana	Have not experienced problems	31,2
Extremadura	Total number of persons who have used file-storing spaces online in the last three months	162.493
Extremadura	Slowness in access and use speed	49,7
Extremadura	Incompatibility between diferent devices and file formats	30,6
Extremadura	Technical problems with the server (e.g unavailability of service)	32,8
Extremadura	Disclosure of data to third parties for security problems	3,8
Extremadura	Unathorised use of personal information by the service provider	3,5
Extremadura	Ambiguous or hard to understand terms and conditions from the service provider	16
Extremadura	Difficulties to move files from a service provider to another	15,2
Extremadura	Have not experienced problems	34,6
Galicia	Total number of persons who have used file-storing spaces online in the last three months	517.011
Galicia	Slowness in access and use speed	50,7
Galicia	Incompatibility between diferent devices and file formats	32,9
Galicia	Technical problems with the server (e.g unavailability of service)	36
Galicia	Disclosure of data to third parties for security problems	6,2
Galicia	Unathorised use of personal information by the service provider	5,6
Galicia	Ambiguous or hard to understand terms and conditions from the service provider	23,4
Galicia	Difficulties to move files from a service provider to another	8,4
Galicia	Have not experienced problems	32,1
Madrid, Comunidad de	Total number of persons who have used file-storing spaces online in the last three months	1.453.330
Madrid, Comunidad de	Slowness in access and use speed	45,2
Madrid, Comunidad de	Incompatibility between diferent devices and file formats	29,4
Madrid, Comunidad de	Technical problems with the server (e.g unavailability of service)	29,7
Madrid, Comunidad de	Disclosure of data to third parties for security problems	6,6
Madrid, Comunidad de	Unathorised use of personal information by the service provider	5,6
Madrid, Comunidad de	Ambiguous or hard to understand terms and conditions from the service provider	22
Madrid, Comunidad de	Difficulties to move files from a service provider to another	12,4
Madrid, Comunidad de	Have not experienced problems	36
Murcia, Regi¾n de	Total number of persons who have used file-storing spaces online in the last three months	203.953
Murcia, Regi¾n de	Slowness in access and use speed	51,6
Murcia, Regi¾n de	Incompatibility between diferent devices and file formats	28,7
Murcia, Regi¾n de	Technical problems with the server (e.g unavailability of service)	36,3
Murcia, Regi¾n de	Disclosure of data to third parties for security problems	7,1
Murcia, Regi¾n de	Unathorised use of personal information by the service provider	2,7
Murcia, Regi¾n de	Ambiguous or hard to understand terms and conditions from the service provider	26,6
Murcia, Regi¾n de	Difficulties to move files from a service provider to another	17,9
Murcia, Regi¾n de	Have not experienced problems	26,2
Navarra, Comunidad Foral de	Total number of persons who have used file-storing spaces online in the last three months	123.614
Navarra, Comunidad Foral de	Slowness in access and use speed	52,7
Navarra, Comunidad Foral de	Incompatibility between diferent devices and file formats	32,1
Navarra, Comunidad Foral de	Technical problems with the server (e.g unavailability of service)	35,8
Navarra, Comunidad Foral de	Disclosure of data to third parties for security problems	3,7
Navarra, Comunidad Foral de	Unathorised use of personal information by the service provider	4,1
Navarra, Comunidad Foral de	Ambiguous or hard to understand terms and conditions from the service provider	19,5
Navarra, Comunidad Foral de	Difficulties to move files from a service provider to another	18,9
Navarra, Comunidad Foral de	Have not experienced problems	32,8
PaÝs Vasco	Total number of persons who have used file-storing spaces online in the last three months	447.185
PaÝs Vasco	Slowness in access and use speed	48,3
PaÝs Vasco	Incompatibility between diferent devices and file formats	32,7
PaÝs Vasco	Technical problems with the server (e.g unavailability of service)	30,9
PaÝs Vasco	Disclosure of data to third parties for security problems	5,3
PaÝs Vasco	Unathorised use of personal information by the service provider	4,5
PaÝs Vasco	Ambiguous or hard to understand terms and conditions from the service provider	23,4
PaÝs Vasco	Difficulties to move files from a service provider to another	9
PaÝs Vasco	Have not experienced problems	31,2
Rioja, La	Total number of persons who have used file-storing spaces online in the last three months	51.962
Rioja, La	Slowness in access and use speed	53,9
Rioja, La	Incompatibility between diferent devices and file formats	31,4
Rioja, La	Technical problems with the server (e.g unavailability of service)	31,8
Rioja, La	Disclosure of data to third parties for security problems	2,7
Rioja, La	Unathorised use of personal information by the service provider	6
Rioja, La	Ambiguous or hard to understand terms and conditions from the service provider	21,1
Rioja, La	Difficulties to move files from a service provider to another	16,2
Rioja, La	Have not experienced problems	30,4
Ceuta	Total number of persons who have used file-storing spaces online in the last three months	20.283
Ceuta	Slowness in access and use speed	31,3
Ceuta	Incompatibility between diferent devices and file formats	18,9
Ceuta	Technical problems with the server (e.g unavailability of service)	15,2
Ceuta	Disclosure of data to third parties for security problems	0
Ceuta	Unathorised use of personal information by the service provider	6,5
Ceuta	Ambiguous or hard to understand terms and conditions from the service provider	0
Ceuta	Difficulties to move files from a service provider to another	3,7
Ceuta	Have not experienced problems	63,2
Melilla	Total number of persons who have used file-storing spaces online in the last three months	16.857
Melilla	Slowness in access and use speed	38,3
Melilla	Incompatibility between diferent devices and file formats	20,4
Melilla	Technical problems with the server (e.g unavailability of service)	19,7
Melilla	Disclosure of data to third parties for security problems	12
Melilla	Unathorised use of personal information by the service provider	8,3
Melilla	Ambiguous or hard to understand terms and conditions from the service provider	16,3
Melilla	Difficulties to move files from a service provider to another	5,5
Melilla	Have not experienced problems	61,7