Autonomous City and Community	Reasons stated	Total
National Total	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	5.047.728
National Total	There was not a service available in the webpage	9,9
National Total	Lack of knowledge or ability	24
National Total	Concern about the protection and security of personal data	17,4
National Total	They do not have an electronic signature or certificate or have problems using them	19
National Total	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,8
National Total	Other reasons	37,2
AndalucÝa	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	538.973
AndalucÝa	There was not a service available in the webpage	7,4
AndalucÝa	Lack of knowledge or ability	26,9
AndalucÝa	Concern about the protection and security of personal data	14,5
AndalucÝa	They do not have an electronic signature or certificate or have problems using them	20
AndalucÝa	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	44,1
AndalucÝa	Other reasons	29
Arag¾n	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	130.754
Arag¾n	There was not a service available in the webpage	15,2
Arag¾n	Lack of knowledge or ability	23,6
Arag¾n	Concern about the protection and security of personal data	14,3
Arag¾n	They do not have an electronic signature or certificate or have problems using them	24,7
Arag¾n	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	33,1
Arag¾n	Other reasons	47,7
Asturias, Principado de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	122.614
Asturias, Principado de	There was not a service available in the webpage	10,8
Asturias, Principado de	Lack of knowledge or ability	24,1
Asturias, Principado de	Concern about the protection and security of personal data	22,6
Asturias, Principado de	They do not have an electronic signature or certificate or have problems using them	14,4
Asturias, Principado de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	35
Asturias, Principado de	Other reasons	19,3
Balears, Illes	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	166.899
Balears, Illes	There was not a service available in the webpage	11,4
Balears, Illes	Lack of knowledge or ability	18,5
Balears, Illes	Concern about the protection and security of personal data	15,6
Balears, Illes	They do not have an electronic signature or certificate or have problems using them	14,9
Balears, Illes	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	32,9
Balears, Illes	Other reasons	55,4
Canarias	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	159.890
Canarias	There was not a service available in the webpage	19,8
Canarias	Lack of knowledge or ability	12,3
Canarias	Concern about the protection and security of personal data	14,1
Canarias	They do not have an electronic signature or certificate or have problems using them	5,3
Canarias	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	10,1
Canarias	Other reasons	57,6
Cantabria	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	41.023
Cantabria	There was not a service available in the webpage	10
Cantabria	Lack of knowledge or ability	34
Cantabria	Concern about the protection and security of personal data	14,4
Cantabria	They do not have an electronic signature or certificate or have problems using them	14,9
Cantabria	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	31,7
Cantabria	Other reasons	46,9
Castilla y Le¾n	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	338.840
Castilla y Le¾n	There was not a service available in the webpage	9,4
Castilla y Le¾n	Lack of knowledge or ability	22,9
Castilla y Le¾n	Concern about the protection and security of personal data	23,4
Castilla y Le¾n	They do not have an electronic signature or certificate or have problems using them	26,4
Castilla y Le¾n	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,5
Castilla y Le¾n	Other reasons	46,1
Castilla-La Mancha	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	179.131
Castilla-La Mancha	There was not a service available in the webpage	6,5
Castilla-La Mancha	Lack of knowledge or ability	24
Castilla-La Mancha	Concern about the protection and security of personal data	15,7
Castilla-La Mancha	They do not have an electronic signature or certificate or have problems using them	12,5
Castilla-La Mancha	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	30,2
Castilla-La Mancha	Other reasons	51,6
Catalu±a	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	883.058
Catalu±a	There was not a service available in the webpage	6,4
Catalu±a	Lack of knowledge or ability	26
Catalu±a	Concern about the protection and security of personal data	19,9
Catalu±a	They do not have an electronic signature or certificate or have problems using them	12,2
Catalu±a	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	55,8
Catalu±a	Other reasons	25,2
Comunitat Valenciana	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	467.405
Comunitat Valenciana	There was not a service available in the webpage	13,1
Comunitat Valenciana	Lack of knowledge or ability	32,6
Comunitat Valenciana	Concern about the protection and security of personal data	18,9
Comunitat Valenciana	They do not have an electronic signature or certificate or have problems using them	29,6
Comunitat Valenciana	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	44,4
Comunitat Valenciana	Other reasons	32,9
Extremadura	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	101.606
Extremadura	There was not a service available in the webpage	7,9
Extremadura	Lack of knowledge or ability	16,6
Extremadura	Concern about the protection and security of personal data	13,8
Extremadura	They do not have an electronic signature or certificate or have problems using them	9,4
Extremadura	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	47,1
Extremadura	Other reasons	35,6
Galicia	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	377.473
Galicia	There was not a service available in the webpage	10
Galicia	Lack of knowledge or ability	18,5
Galicia	Concern about the protection and security of personal data	10,7
Galicia	They do not have an electronic signature or certificate or have problems using them	17,9
Galicia	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	35,1
Galicia	Other reasons	32,1
Madrid, Comunidad de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	974.504
Madrid, Comunidad de	There was not a service available in the webpage	12,4
Madrid, Comunidad de	Lack of knowledge or ability	18,2
Madrid, Comunidad de	Concern about the protection and security of personal data	17,9
Madrid, Comunidad de	They do not have an electronic signature or certificate or have problems using them	23,9
Madrid, Comunidad de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	33,3
Madrid, Comunidad de	Other reasons	44,1
Murcia, Regi¾n de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	170.200
Murcia, Regi¾n de	There was not a service available in the webpage	6
Murcia, Regi¾n de	Lack of knowledge or ability	40,7
Murcia, Regi¾n de	Concern about the protection and security of personal data	13,2
Murcia, Regi¾n de	They do not have an electronic signature or certificate or have problems using them	14,7
Murcia, Regi¾n de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	42,8
Murcia, Regi¾n de	Other reasons	23,9
Navarra, Comunidad Foral de	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	74.866
Navarra, Comunidad Foral de	There was not a service available in the webpage	12,9
Navarra, Comunidad Foral de	Lack of knowledge or ability	23,5
Navarra, Comunidad Foral de	Concern about the protection and security of personal data	20,7
Navarra, Comunidad Foral de	They do not have an electronic signature or certificate or have problems using them	34,5
Navarra, Comunidad Foral de	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	11,4
Navarra, Comunidad Foral de	Other reasons	47
PaÝs Vasco	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	259.074
PaÝs Vasco	There was not a service available in the webpage	8,3
PaÝs Vasco	Lack of knowledge or ability	25,8
PaÝs Vasco	Concern about the protection and security of personal data	18,8
PaÝs Vasco	They do not have an electronic signature or certificate or have problems using them	11
PaÝs Vasco	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	20,1
PaÝs Vasco	Other reasons	46,8
Rioja, La	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	45.708
Rioja, La	There was not a service available in the webpage	0,9
Rioja, La	Lack of knowledge or ability	30,3
Rioja, La	Concern about the protection and security of personal data	20,5
Rioja, La	They do not have an electronic signature or certificate or have problems using them	20,1
Rioja, La	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	47,4
Rioja, La	Other reasons	40,7
Ceuta	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	7.901
Ceuta	There was not a service available in the webpage	5,2
Ceuta	Lack of knowledge or ability	10
Ceuta	Concern about the protection and security of personal data	7,8
Ceuta	They do not have an electronic signature or certificate or have problems using them	21,7
Ceuta	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	42,9
Ceuta	Other reasons	18,5
Melilla	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	7.808
Melilla	There was not a service available in the webpage	3,6
Melilla	Lack of knowledge or ability	58,6
Melilla	Concern about the protection and security of personal data	17,7
Melilla	They do not have an electronic signature or certificate or have problems using them	57,8
Melilla	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	30,3
Melilla	Other reasons	30,4