Demographic characteristics	Type of action	Total
Total Persons	Total Persons who have used a computer in the last 12 months	26.644.542
Total Persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,4
Total Persons	Obtain information from Public Administrations webpages	60
Total Persons	Download official forms	44,1
Total Persons	Send filled forms	37,1
Sex: Male	Total Persons who have used a computer in the last 12 months	13.530.726
Sex: Male	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	64,6
Sex: Male	Obtain information from Public Administrations webpages	61,5
Sex: Male	Download official forms	45,1
Sex: Male	Send filled forms	38,1
Sex: Female	Total Persons who have used a computer in the last 12 months	13.113.816
Sex: Female	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62
Sex: Female	Obtain information from Public Administrations webpages	58,6
Sex: Female	Download official forms	43,1
Sex: Female	Send filled forms	36
Age: 16 to 24 years old	Total Persons who have used a computer in the last 12 months	3.990.208
Age: 16 to 24 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,2
Age: 16 to 24 years old	Obtain information from Public Administrations webpages	56
Age: 16 to 24 years old	Download official forms	40,6
Age: 16 to 24 years old	Send filled forms	31,8
Age: 25 to 34 years old	Total Persons who have used a computer in the last 12 months	5.768.604
Age: 25 to 34 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67
Age: 25 to 34 years old	Obtain information from Public Administrations webpages	62,9
Age: 25 to 34 years old	Download official forms	47,8
Age: 25 to 34 years old	Send filled forms	40,7
Age: 35 to 44 years old	Total Persons who have used a computer in the last 12 months	7.148.289
Age: 35 to 44 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,2
Age: 35 to 44 years old	Obtain information from Public Administrations webpages	65,5
Age: 35 to 44 years old	Download official forms	47,7
Age: 35 to 44 years old	Send filled forms	40,6
Age: 45 to 54 years old	Total Persons who have used a computer in the last 12 months	5.609.418
Age: 45 to 54 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,5
Age: 45 to 54 years old	Obtain information from Public Administrations webpages	60,7
Age: 45 to 54 years old	Download official forms	44,6
Age: 45 to 54 years old	Send filled forms	38
Age: 55 to 64 years old	Total Persons who have used a computer in the last 12 months	3.022.787
Age: 55 to 64 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,6
Age: 55 to 64 years old	Obtain information from Public Administrations webpages	54,9
Age: 55 to 64 years old	Download official forms	39,4
Age: 55 to 64 years old	Send filled forms	33
Age: 65 to 74 years old	Total Persons who have used a computer in the last 12 months	1.105.237
Age: 65 to 74 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	39,7
Age: 65 to 74 years old	Obtain information from Public Administrations webpages	35,9
Age: 65 to 74 years old	Download official forms	25,1
Age: 65 to 74 years old	Send filled forms	20,3
Habitat: 100,000 inhabitants and over and provincial capitals	Total Persons who have used a computer in the last 12 months	11.225.814
Habitat: 100,000 inhabitants and over and provincial capitals	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68
Habitat: 100,000 inhabitants and over and provincial capitals	Obtain information from Public Administrations webpages	64,9
Habitat: 100,000 inhabitants and over and provincial capitals	Download official forms	50,3
Habitat: 100,000 inhabitants and over and provincial capitals	Send filled forms	41,2
Habitat: From 50,000 to fewer than 100,000 inhabitants	Total Persons who have used a computer in the last 12 months	2.865.642
Habitat: From 50,000 to fewer than 100,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,2
Habitat: From 50,000 to fewer than 100,000 inhabitants	Obtain information from Public Administrations webpages	56,3
Habitat: From 50,000 to fewer than 100,000 inhabitants	Download official forms	40,8
Habitat: From 50,000 to fewer than 100,000 inhabitants	Send filled forms	33,4
Habitat: From 20,000 to fewer than 50,000 inhabitants	Total Persons who have used a computer in the last 12 months	4.174.696
Habitat: From 20,000 to fewer than 50,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,1
Habitat: From 20,000 to fewer than 50,000 inhabitants	Obtain information from Public Administrations webpages	55,8
Habitat: From 20,000 to fewer than 50,000 inhabitants	Download official forms	38,5
Habitat: From 20,000 to fewer than 50,000 inhabitants	Send filled forms	32,4
Habitat: From 10,000 to fewer than 20,000 inhabitants	Total Persons who have used a computer in the last 12 months	3.102.762
Habitat: From 10,000 to fewer than 20,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,3
Habitat: From 10,000 to fewer than 20,000 inhabitants	Obtain information from Public Administrations webpages	58,5
Habitat: From 10,000 to fewer than 20,000 inhabitants	Download official forms	40,9
Habitat: From 10,000 to fewer than 20,000 inhabitants	Send filled forms	37,3
Habitat: Less than 10,000 inhabitants	Total Persons who have used a computer in the last 12 months	5.275.629
Habitat: Less than 10,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,8
Habitat: Less than 10,000 inhabitants	Obtain information from Public Administrations webpages	56,2
Habitat: Less than 10,000 inhabitants	Download official forms	39
Habitat: Less than 10,000 inhabitants	Send filled forms	33,7
Size of the household: Households with 1 member	Total Persons who have used a computer in the last 12 months	1.515.100
Size of the household: Households with 1 member	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,3
Size of the household: Households with 1 member	Obtain information from Public Administrations webpages	61,6
Size of the household: Households with 1 member	Download official forms	48,9
Size of the household: Households with 1 member	Send filled forms	40
Size of the household: Households with 2 members	Total Persons who have used a computer in the last 12 months	5.809.195
Size of the household: Households with 2 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,5
Size of the household: Households with 2 members	Obtain information from Public Administrations webpages	57,8
Size of the household: Households with 2 members	Download official forms	42,9
Size of the household: Households with 2 members	Send filled forms	35,8
Size of the household: Households with 3 members	Total Persons who have used a computer in the last 12 months	7.752.717
Size of the household: Households with 3 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,2
Size of the household: Households with 3 members	Obtain information from Public Administrations webpages	59,5
Size of the household: Households with 3 members	Download official forms	43,6
Size of the household: Households with 3 members	Send filled forms	36,7
Size of the household: Households with 4 members	Total Persons who have used a computer in the last 12 months	8.449.587
Size of the household: Households with 4 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,3
Size of the household: Households with 4 members	Obtain information from Public Administrations webpages	62,2
Size of the household: Households with 4 members	Download official forms	45,5
Size of the household: Households with 4 members	Send filled forms	38,8
Size of the household: Households with 5 or more members	Total Persons who have used a computer in the last 12 months	3.117.943
Size of the household: Households with 5 or more members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,6
Size of the household: Households with 5 or more members	Obtain information from Public Administrations webpages	59,2
Size of the household: Households with 5 or more members	Download official forms	41,5
Size of the household: Households with 5 or more members	Send filled forms	34,2
Nationality: Spanish	Total Persons who have used a computer in the last 12 months	23.574.772
Nationality: Spanish	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,4
Nationality: Spanish	Obtain information from Public Administrations webpages	62
Nationality: Spanish	Download official forms	45,7
Nationality: Spanish	Send filled forms	38,8
Nationality: Foreign	Total Persons who have used a computer in the last 12 months	3.069.770
Nationality: Foreign	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	47,7
Nationality: Foreign	Obtain information from Public Administrations webpages	44,8
Nationality: Foreign	Download official forms	32
Nationality: Foreign	Send filled forms	23,3