Socio-economic characteristics	Type of action	Total
Total Persons	Total Persons who have used a computer in the last 12 months	26.644.542
Total Persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,4
Total Persons	Obtain information from Public Administrations webpages	60
Total Persons	Download official forms	44,1
Total Persons	Send filled forms	37,1
Studies completed: Illiterate persons with unfinished primary education	Total Persons who have used a computer in the last 12 months	222.255
Studies completed: Illiterate persons with unfinished primary education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	25,2
Studies completed: Illiterate persons with unfinished primary education	Obtain information from Public Administrations webpages	24,7
Studies completed: Illiterate persons with unfinished primary education	Download official forms	7,8
Studies completed: Illiterate persons with unfinished primary education	Send filled forms	3,2
Studies completed: Primary Education	Total Persons who have used a computer in the last 12 months	1.905.694
Studies completed: Primary Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	31
Studies completed: Primary Education	Obtain information from Public Administrations webpages	29,3
Studies completed: Primary Education	Download official forms	10,7
Studies completed: Primary Education	Send filled forms	8,4
Studies completed: First stage Secondary Education	Total Persons who have used a computer in the last 12 months	6.549.913
Studies completed: First stage Secondary Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	46,8
Studies completed: First stage Secondary Education	Obtain information from Public Administrations webpages	43,8
Studies completed: First stage Secondary Education	Download official forms	24,7
Studies completed: First stage Secondary Education	Send filled forms	20,8
Studies completed: Second stage Secondary Education	Total Persons who have used a computer in the last 12 months	8.054.878
Studies completed: Second stage Secondary Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,8
Studies completed: Second stage Secondary Education	Obtain information from Public Administrations webpages	60,1
Studies completed: Second stage Secondary Education	Download official forms	44,9
Studies completed: Second stage Secondary Education	Send filled forms	37,8
Studies completed: Advanced Vocational Education	Total Persons who have used a computer in the last 12 months	2.721.188
Studies completed: Advanced Vocational Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	74,6
Studies completed: Advanced Vocational Education	Obtain information from Public Administrations webpages	70,6
Studies completed: Advanced Vocational Education	Download official forms	49,9
Studies completed: Advanced Vocational Education	Send filled forms	44,9
Studies completed: University studies and similar	Total Persons who have used a computer in the last 12 months	2.892.689
Studies completed: University studies and similar	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	79,2
Studies completed: University studies and similar	Obtain information from Public Administrations webpages	75,5
Studies completed: University studies and similar	Download official forms	62,2
Studies completed: University studies and similar	Send filled forms	49,1
Studies completed: University studies, Master's and similar	Total Persons who have used a computer in the last 12 months	4.067.942
Studies completed: University studies, Master's and similar	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	86,5
Studies completed: University studies, Master's and similar	Obtain information from Public Administrations webpages	83,3
Studies completed: University studies, Master's and similar	Download official forms	73,4
Studies completed: University studies, Master's and similar	Send filled forms	61,8
Studies completed: University doctorate	Total Persons who have used a computer in the last 12 months	223.347
Studies completed: University doctorate	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	84,5
Studies completed: University doctorate	Obtain information from Public Administrations webpages	84,5
Studies completed: University doctorate	Download official forms	71,6
Studies completed: University doctorate	Send filled forms	63,2
Studies completed: Others	Total Persons who have used a computer in the last 12 months	6.636
Studies completed: Others	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	9,6
Studies completed: Others	Obtain information from Public Administrations webpages	0
Studies completed: Others	Download official forms	9,6
Studies completed: Others	Send filled forms	0
Employment situation: Employed economically active persons	Total Persons who have used a computer in the last 12 months	14.793.895
Employment situation: Employed economically active persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,2
Employment situation: Employed economically active persons	Obtain information from Public Administrations webpages	64,1
Employment situation: Employed economically active persons	Download official forms	49,3
Employment situation: Employed economically active persons	Send filled forms	41,8
Employment situation: Unemployed economically active persons	Total Persons who have used a computer in the last 12 months	5.290.429
Employment situation: Unemployed economically active persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,1
Employment situation: Unemployed economically active persons	Obtain information from Public Administrations webpages	58,2
Employment situation: Unemployed economically active persons	Download official forms	36,7
Employment situation: Unemployed economically active persons	Send filled forms	32,4
Employment situation: Inactive population: Students	Total Persons who have used a computer in the last 12 months	3.266.476
Employment situation: Inactive population: Students	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,4
Employment situation: Inactive population: Students	Obtain information from Public Administrations webpages	62,4
Employment situation: Inactive population: Students	Download official forms	50,4
Employment situation: Inactive population: Students	Send filled forms	38,5
Employment situation: Inactive population: Household chores	Total Persons who have used a computer in the last 12 months	1.268.803
Employment situation: Inactive population: Household chores	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	36
Employment situation: Inactive population: Household chores	Obtain information from Public Administrations webpages	34,2
Employment situation: Inactive population: Household chores	Download official forms	21,2
Employment situation: Inactive population: Household chores	Send filled forms	15,3
Employment situation: Inactive population: Pensioners	Total Persons who have used a computer in the last 12 months	1.709.594
Employment situation: Inactive population: Pensioners	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	50,6
Employment situation: Inactive population: Pensioners	Obtain information from Public Administrations webpages	47,1
Employment situation: Inactive population: Pensioners	Download official forms	30
Employment situation: Inactive population: Pensioners	Send filled forms	25,6
Employment situation: Other employment situation	Total Persons who have used a computer in the last 12 months	315.345
Employment situation: Other employment situation	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	55,5
Employment situation: Other employment situation	Obtain information from Public Administrations webpages	52,3
Employment situation: Other employment situation	Download official forms	32,4
Employment situation: Other employment situation	Send filled forms	26,2
Professional status (in main job): Worker employed by others	Total Persons who have used a computer in the last 12 months	12.081.983
Professional status (in main job): Worker employed by others	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,3
Professional status (in main job): Worker employed by others	Obtain information from Public Administrations webpages	66,1
Professional status (in main job): Worker employed by others	Download official forms	51,2
Professional status (in main job): Worker employed by others	Send filled forms	44,3
Professional status (in main job): Self-employed or freelance workers	Total Persons who have used a computer in the last 12 months	2.711.912
Professional status (in main job): Self-employed or freelance workers	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	58
Professional status (in main job): Self-employed or freelance workers	Obtain information from Public Administrations webpages	55,2
Professional status (in main job): Self-employed or freelance workers	Download official forms	40,9
Professional status (in main job): Self-employed or freelance workers	Send filled forms	30,8
Main occupation: Manual	Total Persons who have used a computer in the last 12 months	3.919.436
Main occupation: Manual	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	52,4
Main occupation: Manual	Obtain information from Public Administrations webpages	49,6
Main occupation: Manual	Download official forms	28,5
Main occupation: Manual	Send filled forms	25,9
Main occupation: Non-manual	Total Persons who have used a computer in the last 12 months	10.874.459
Main occupation: Non-manual	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,6
Main occupation: Non-manual	Obtain information from Public Administrations webpages	69,3
Main occupation: Non-manual	Download official forms	56,8
Main occupation: Non-manual	Send filled forms	47,6
Main occupation: ICT workers	Total Persons who have used a computer in the last 12 months	533.098
Main occupation: ICT workers	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	94
Main occupation: ICT workers	Obtain information from Public Administrations webpages	92,8
Main occupation: ICT workers	Download official forms	82,8
Main occupation: ICT workers	Send filled forms	67
Main occupation: Other workers	Total Persons who have used a computer in the last 12 months	14.260.797
Main occupation: Other workers	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,2
Main occupation: Other workers	Obtain information from Public Administrations webpages	63
Main occupation: Other workers	Download official forms	48
Main occupation: Other workers	Send filled forms	40,9
Net household monthly income: Less than 900 Euros	Total Persons who have used a computer in the last 12 months	4.083.059
Net household monthly income: Less than 900 Euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	51,4
Net household monthly income: Less than 900 Euros	Obtain information from Public Administrations webpages	48,6
Net household monthly income: Less than 900 Euros	Download official forms	30
Net household monthly income: Less than 900 Euros	Send filled forms	26,5
Net household monthly income: From 901 to 1,600 Euros	Total Persons who have used a computer in the last 12 months	7.037.168
Net household monthly income: From 901 to 1,600 Euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,8
Net household monthly income: From 901 to 1,600 Euros	Obtain information from Public Administrations webpages	55,8
Net household monthly income: From 901 to 1,600 Euros	Download official forms	39,2
Net household monthly income: From 901 to 1,600 Euros	Send filled forms	33,7
Net household monthly income: 1,601 to 2,500 euros	Total Persons who have used a computer in the last 12 months	4.986.869
Net household monthly income: 1,601 to 2,500 euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	71
Net household monthly income: 1,601 to 2,500 euros	Obtain information from Public Administrations webpages	67,2
Net household monthly income: 1,601 to 2,500 euros	Download official forms	52,9
Net household monthly income: 1,601 to 2,500 euros	Send filled forms	43,2
Net household monthly income: More than 2,500 Euros	Total Persons who have used a computer in the last 12 months	4.552.834
Net household monthly income: More than 2,500 Euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	78,5
Net household monthly income: More than 2,500 Euros	Obtain information from Public Administrations webpages	75,9
Net household monthly income: More than 2,500 Euros	Download official forms	63,5
Net household monthly income: More than 2,500 Euros	Send filled forms	54
Net household monthly income: DK/NA	Total Persons who have used a computer in the last 12 months	5.984.613
Net household monthly income: DK/NA	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,8
Net household monthly income: DK/NA	Obtain information from Public Administrations webpages	54,9
Net household monthly income: DK/NA	Download official forms	37,5
Net household monthly income: DK/NA	Send filled forms	30,3