Demographic characteristics	Reasons stated	Total
Total Persons	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	5.047.728
Total Persons	There was not a service available in the webpage	9,9
Total Persons	Lack of knowledge or ability	24
Total Persons	Concern about the protection and security of personal data	17,4
Total Persons	They do not have an electronic signature or certificate or have problems using them	19
Total Persons	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,8
Total Persons	Other reasons	37,2
Sex: Male	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.613.506
Sex: Male	There was not a service available in the webpage	10
Sex: Male	Lack of knowledge or ability	21,5
Sex: Male	Concern about the protection and security of personal data	16,4
Sex: Male	They do not have an electronic signature or certificate or have problems using them	18,7
Sex: Male	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	39,1
Sex: Male	Other reasons	39,7
Sex: Female	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.434.222
Sex: Female	There was not a service available in the webpage	9,8
Sex: Female	Lack of knowledge or ability	26,5
Sex: Female	Concern about the protection and security of personal data	18,4
Sex: Female	They do not have an electronic signature or certificate or have problems using them	19,4
Sex: Female	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,5
Sex: Female	Other reasons	34,5
Age: 16 to 24 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	472.573
Age: 16 to 24 years old	There was not a service available in the webpage	15,4
Age: 16 to 24 years old	Lack of knowledge or ability	20,4
Age: 16 to 24 years old	Concern about the protection and security of personal data	15,1
Age: 16 to 24 years old	They do not have an electronic signature or certificate or have problems using them	13,6
Age: 16 to 24 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	23,5
Age: 16 to 24 years old	Other reasons	43,4
Age: 25 to 34 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	967.844
Age: 25 to 34 years old	There was not a service available in the webpage	16,2
Age: 25 to 34 years old	Lack of knowledge or ability	18,1
Age: 25 to 34 years old	Concern about the protection and security of personal data	24,5
Age: 25 to 34 years old	They do not have an electronic signature or certificate or have problems using them	25,1
Age: 25 to 34 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	24,9
Age: 25 to 34 years old	Other reasons	46,2
Age: 35 to 44 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.449.461
Age: 35 to 44 years old	There was not a service available in the webpage	7,4
Age: 35 to 44 years old	Lack of knowledge or ability	23,8
Age: 35 to 44 years old	Concern about the protection and security of personal data	16
Age: 35 to 44 years old	They do not have an electronic signature or certificate or have problems using them	25
Age: 35 to 44 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,7
Age: 35 to 44 years old	Other reasons	35,6
Age: 45 to 54 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.173.619
Age: 45 to 54 years old	There was not a service available in the webpage	9,3
Age: 45 to 54 years old	Lack of knowledge or ability	26,1
Age: 45 to 54 years old	Concern about the protection and security of personal data	13,6
Age: 45 to 54 years old	They do not have an electronic signature or certificate or have problems using them	13,8
Age: 45 to 54 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	49,2
Age: 45 to 54 years old	Other reasons	34,9
Age: 55 to 64 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	672.145
Age: 55 to 64 years old	There was not a service available in the webpage	7,5
Age: 55 to 64 years old	Lack of knowledge or ability	27,7
Age: 55 to 64 years old	Concern about the protection and security of personal data	19,7
Age: 55 to 64 years old	They do not have an electronic signature or certificate or have problems using them	12,5
Age: 55 to 64 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	49,6
Age: 55 to 64 years old	Other reasons	28,7
Age: 65 to 74 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	312.086
Age: 65 to 74 years old	There was not a service available in the webpage	0,9
Age: 65 to 74 years old	Lack of knowledge or ability	32,1
Age: 65 to 74 years old	Concern about the protection and security of personal data	14,7
Age: 65 to 74 years old	They do not have an electronic signature or certificate or have problems using them	14,6
Age: 65 to 74 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	43,2
Age: 65 to 74 years old	Other reasons	34,3
Habitat: 100,000 inhabitants and over and provincial capitals	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.206.808
Habitat: 100,000 inhabitants and over and provincial capitals	There was not a service available in the webpage	11,3
Habitat: 100,000 inhabitants and over and provincial capitals	Lack of knowledge or ability	21,3
Habitat: 100,000 inhabitants and over and provincial capitals	Concern about the protection and security of personal data	15,9
Habitat: 100,000 inhabitants and over and provincial capitals	They do not have an electronic signature or certificate or have problems using them	19,9
Habitat: 100,000 inhabitants and over and provincial capitals	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	34,8
Habitat: 100,000 inhabitants and over and provincial capitals	Other reasons	38,5
Habitat: From 50,000 to fewer than 100,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	501.619
Habitat: From 50,000 to fewer than 100,000 inhabitants	There was not a service available in the webpage	11,9
Habitat: From 50,000 to fewer than 100,000 inhabitants	Lack of knowledge or ability	26,3
Habitat: From 50,000 to fewer than 100,000 inhabitants	Concern about the protection and security of personal data	18,5
Habitat: From 50,000 to fewer than 100,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	21,6
Habitat: From 50,000 to fewer than 100,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	31,2
Habitat: From 50,000 to fewer than 100,000 inhabitants	Other reasons	33,4
Habitat: From 20,000 to fewer than 50,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	807.052
Habitat: From 20,000 to fewer than 50,000 inhabitants	There was not a service available in the webpage	6,3
Habitat: From 20,000 to fewer than 50,000 inhabitants	Lack of knowledge or ability	24,8
Habitat: From 20,000 to fewer than 50,000 inhabitants	Concern about the protection and security of personal data	21,7
Habitat: From 20,000 to fewer than 50,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	17,7
Habitat: From 20,000 to fewer than 50,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	50,1
Habitat: From 20,000 to fewer than 50,000 inhabitants	Other reasons	35,3
Habitat: From 10,000 to fewer than 20,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	542.754
Habitat: From 10,000 to fewer than 20,000 inhabitants	There was not a service available in the webpage	5,8
Habitat: From 10,000 to fewer than 20,000 inhabitants	Lack of knowledge or ability	29,8
Habitat: From 10,000 to fewer than 20,000 inhabitants	Concern about the protection and security of personal data	14,9
Habitat: From 10,000 to fewer than 20,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	19,6
Habitat: From 10,000 to fewer than 20,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	43,8
Habitat: From 10,000 to fewer than 20,000 inhabitants	Other reasons	33,1
Habitat: Less than 10,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	989.496
Habitat: Less than 10,000 inhabitants	There was not a service available in the webpage	10,8
Habitat: Less than 10,000 inhabitants	Lack of knowledge or ability	24,8
Habitat: Less than 10,000 inhabitants	Concern about the protection and security of personal data	17,9
Habitat: Less than 10,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	16,5
Habitat: Less than 10,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	39,5
Habitat: Less than 10,000 inhabitants	Other reasons	40
Size of the household: Households with 1 member	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	281.477
Size of the household: Households with 1 member	There was not a service available in the webpage	9,4
Size of the household: Households with 1 member	Lack of knowledge or ability	26,7
Size of the household: Households with 1 member	Concern about the protection and security of personal data	22,4
Size of the household: Households with 1 member	They do not have an electronic signature or certificate or have problems using them	19,2
Size of the household: Households with 1 member	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	33,1
Size of the household: Households with 1 member	Other reasons	49,3
Size of the household: Households with 2 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.234.714
Size of the household: Households with 2 members	There was not a service available in the webpage	9,8
Size of the household: Households with 2 members	Lack of knowledge or ability	24,6
Size of the household: Households with 2 members	Concern about the protection and security of personal data	17,9
Size of the household: Households with 2 members	They do not have an electronic signature or certificate or have problems using them	18,3
Size of the household: Households with 2 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	40
Size of the household: Households with 2 members	Other reasons	37,3
Size of the household: Households with 3 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.504.130
Size of the household: Households with 3 members	There was not a service available in the webpage	9
Size of the household: Households with 3 members	Lack of knowledge or ability	25,3
Size of the household: Households with 3 members	Concern about the protection and security of personal data	15,7
Size of the household: Households with 3 members	They do not have an electronic signature or certificate or have problems using them	16,4
Size of the household: Households with 3 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	39
Size of the household: Households with 3 members	Other reasons	35,3
Size of the household: Households with 4 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.416.245
Size of the household: Households with 4 members	There was not a service available in the webpage	10,4
Size of the household: Households with 4 members	Lack of knowledge or ability	20,7
Size of the household: Households with 4 members	Concern about the protection and security of personal data	14,9
Size of the household: Households with 4 members	They do not have an electronic signature or certificate or have problems using them	21,4
Size of the household: Households with 4 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	41
Size of the household: Households with 4 members	Other reasons	33,8
Size of the household: Households with 5 or more members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	611.162
Size of the household: Households with 5 or more members	There was not a service available in the webpage	11,2
Size of the household: Households with 5 or more members	Lack of knowledge or ability	25,8
Size of the household: Households with 5 or more members	Concern about the protection and security of personal data	24,1
Size of the household: Households with 5 or more members	They do not have an electronic signature or certificate or have problems using them	21,3
Size of the household: Households with 5 or more members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	33,6
Size of the household: Households with 5 or more members	Other reasons	44
Nationality: Spanish	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	4.401.920
Nationality: Spanish	There was not a service available in the webpage	9,6
Nationality: Spanish	Lack of knowledge or ability	22,2
Nationality: Spanish	Concern about the protection and security of personal data	16,1
Nationality: Spanish	They do not have an electronic signature or certificate or have problems using them	17,5
Nationality: Spanish	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	40
Nationality: Spanish	Other reasons	37
Nationality: Foreign	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	645.807
Nationality: Foreign	There was not a service available in the webpage	11,8
Nationality: Foreign	Lack of knowledge or ability	35,6
Nationality: Foreign	Concern about the protection and security of personal data	26
Nationality: Foreign	They do not have an electronic signature or certificate or have problems using them	29,2
Nationality: Foreign	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	30,8
Nationality: Foreign	Other reasons	38,6