Socio-economic characteristics	Reasons stated	Total
Total Persons	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	5.047.728
Total Persons	There was not a service available in the webpage	9,9
Total Persons	Lack of knowledge or ability	24
Total Persons	Concern about the protection and security of personal data	17,4
Total Persons	They do not have an electronic signature or certificate or have problems using them	19
Total Persons	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,8
Total Persons	Other reasons	37,2
Studies completed: Illiterate persons with unfinished primary education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	51.178
Studies completed: Illiterate persons with unfinished primary education	There was not a service available in the webpage	1,3
Studies completed: Illiterate persons with unfinished primary education	Lack of knowledge or ability	71,7
Studies completed: Illiterate persons with unfinished primary education	Concern about the protection and security of personal data	3,6
Studies completed: Illiterate persons with unfinished primary education	They do not have an electronic signature or certificate or have problems using them	20,6
Studies completed: Illiterate persons with unfinished primary education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	37,1
Studies completed: Illiterate persons with unfinished primary education	Other reasons	48,4
Studies completed: Primary Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	424.806
Studies completed: Primary Education	There was not a service available in the webpage	9,6
Studies completed: Primary Education	Lack of knowledge or ability	46,9
Studies completed: Primary Education	Concern about the protection and security of personal data	30,9
Studies completed: Primary Education	They do not have an electronic signature or certificate or have problems using them	16
Studies completed: Primary Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	50,4
Studies completed: Primary Education	Other reasons	21,2
Studies completed: First stage Secondary Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.151.834
Studies completed: First stage Secondary Education	There was not a service available in the webpage	6,8
Studies completed: First stage Secondary Education	Lack of knowledge or ability	33,4
Studies completed: First stage Secondary Education	Concern about the protection and security of personal data	17,3
Studies completed: First stage Secondary Education	They do not have an electronic signature or certificate or have problems using them	13
Studies completed: First stage Secondary Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	39,7
Studies completed: First stage Secondary Education	Other reasons	38,8
Studies completed: Second stage Secondary Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.568.125
Studies completed: Second stage Secondary Education	There was not a service available in the webpage	10,2
Studies completed: Second stage Secondary Education	Lack of knowledge or ability	21,5
Studies completed: Second stage Secondary Education	Concern about the protection and security of personal data	15
Studies completed: Second stage Secondary Education	They do not have an electronic signature or certificate or have problems using them	21
Studies completed: Second stage Secondary Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	38,8
Studies completed: Second stage Secondary Education	Other reasons	38,4
Studies completed: Advanced Vocational Education	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	506.554
Studies completed: Advanced Vocational Education	There was not a service available in the webpage	9,3
Studies completed: Advanced Vocational Education	Lack of knowledge or ability	15,4
Studies completed: Advanced Vocational Education	Concern about the protection and security of personal data	16,1
Studies completed: Advanced Vocational Education	They do not have an electronic signature or certificate or have problems using them	12,5
Studies completed: Advanced Vocational Education	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	41,9
Studies completed: Advanced Vocational Education	Other reasons	40,3
Studies completed: University studies and similar	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	631.325
Studies completed: University studies and similar	There was not a service available in the webpage	9,4
Studies completed: University studies and similar	Lack of knowledge or ability	15,1
Studies completed: University studies and similar	Concern about the protection and security of personal data	18,1
Studies completed: University studies and similar	They do not have an electronic signature or certificate or have problems using them	21,8
Studies completed: University studies and similar	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	35,8
Studies completed: University studies and similar	Other reasons	39,6
Studies completed: University studies, Master's and similar	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	680.748
Studies completed: University studies, Master's and similar	There was not a service available in the webpage	16,2
Studies completed: University studies, Master's and similar	Lack of knowledge or ability	11,1
Studies completed: University studies, Master's and similar	Concern about the protection and security of personal data	15,7
Studies completed: University studies, Master's and similar	They do not have an electronic signature or certificate or have problems using them	28,1
Studies completed: University studies, Master's and similar	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	31,3
Studies completed: University studies, Master's and similar	Other reasons	35,6
Studies completed: University doctorate	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	32.519
Studies completed: University doctorate	There was not a service available in the webpage	10,2
Studies completed: University doctorate	Lack of knowledge or ability	6,4
Studies completed: University doctorate	Concern about the protection and security of personal data	21,6
Studies completed: University doctorate	They do not have an electronic signature or certificate or have problems using them	31,3
Studies completed: University doctorate	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	29
Studies completed: University doctorate	Other reasons	49,4
Studies completed: Others	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	640
Studies completed: Others	There was not a service available in the webpage	0
Studies completed: Others	Lack of knowledge or ability	0
Studies completed: Others	Concern about the protection and security of personal data	0
Studies completed: Others	They do not have an electronic signature or certificate or have problems using them	0
Studies completed: Others	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	0
Studies completed: Others	Other reasons	100
Employment situation: Employed economically active persons	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.979.634
Employment situation: Employed economically active persons	There was not a service available in the webpage	9,2
Employment situation: Employed economically active persons	Lack of knowledge or ability	19,7
Employment situation: Employed economically active persons	Concern about the protection and security of personal data	18,5
Employment situation: Employed economically active persons	They do not have an electronic signature or certificate or have problems using them	20,1
Employment situation: Employed economically active persons	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	43,4
Employment situation: Employed economically active persons	Other reasons	36,3
Employment situation: Unemployed economically active persons	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	935.981
Employment situation: Unemployed economically active persons	There was not a service available in the webpage	8,2
Employment situation: Unemployed economically active persons	Lack of knowledge or ability	33,2
Employment situation: Unemployed economically active persons	Concern about the protection and security of personal data	15,9
Employment situation: Unemployed economically active persons	They do not have an electronic signature or certificate or have problems using them	18,4
Employment situation: Unemployed economically active persons	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	31,9
Employment situation: Unemployed economically active persons	Other reasons	39,5
Employment situation: Inactive population: Students	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	418.173
Employment situation: Inactive population: Students	There was not a service available in the webpage	21,2
Employment situation: Inactive population: Students	Lack of knowledge or ability	19,4
Employment situation: Inactive population: Students	Concern about the protection and security of personal data	15
Employment situation: Inactive population: Students	They do not have an electronic signature or certificate or have problems using them	14,3
Employment situation: Inactive population: Students	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	18,4
Employment situation: Inactive population: Students	Other reasons	40,2
Employment situation: Inactive population: Household chores	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	209.281
Employment situation: Inactive population: Household chores	There was not a service available in the webpage	5,2
Employment situation: Inactive population: Household chores	Lack of knowledge or ability	38
Employment situation: Inactive population: Household chores	Concern about the protection and security of personal data	16,6
Employment situation: Inactive population: Household chores	They do not have an electronic signature or certificate or have problems using them	26
Employment situation: Inactive population: Household chores	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	44,9
Employment situation: Inactive population: Household chores	Other reasons	37,6
Employment situation: Inactive population: Pensioners	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	447.976
Employment situation: Inactive population: Pensioners	There was not a service available in the webpage	6,6
Employment situation: Inactive population: Pensioners	Lack of knowledge or ability	31,2
Employment situation: Inactive population: Pensioners	Concern about the protection and security of personal data	15,4
Employment situation: Inactive population: Pensioners	They do not have an electronic signature or certificate or have problems using them	14
Employment situation: Inactive population: Pensioners	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	41
Employment situation: Inactive population: Pensioners	Other reasons	35,1
Employment situation: Other employment situation	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	56.684
Employment situation: Other employment situation	There was not a service available in the webpage	33,3
Employment situation: Other employment situation	Lack of knowledge or ability	17,1
Employment situation: Other employment situation	Concern about the protection and security of personal data	17,8
Employment situation: Other employment situation	They do not have an electronic signature or certificate or have problems using them	22,4
Employment situation: Other employment situation	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	21
Employment situation: Other employment situation	Other reasons	40,1
Professional status (in main job): Worker employed by others	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.263.005
Professional status (in main job): Worker employed by others	There was not a service available in the webpage	10
Professional status (in main job): Worker employed by others	Lack of knowledge or ability	19,4
Professional status (in main job): Worker employed by others	Concern about the protection and security of personal data	20,6
Professional status (in main job): Worker employed by others	They do not have an electronic signature or certificate or have problems using them	20,6
Professional status (in main job): Worker employed by others	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	36,9
Professional status (in main job): Worker employed by others	Other reasons	39,5
Professional status (in main job): Self-employed or freelance workers	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	716.628
Professional status (in main job): Self-employed or freelance workers	There was not a service available in the webpage	6,8
Professional status (in main job): Self-employed or freelance workers	Lack of knowledge or ability	20,6
Professional status (in main job): Self-employed or freelance workers	Concern about the protection and security of personal data	12,1
Professional status (in main job): Self-employed or freelance workers	They do not have an electronic signature or certificate or have problems using them	18,4
Professional status (in main job): Self-employed or freelance workers	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	64
Professional status (in main job): Self-employed or freelance workers	Other reasons	26,1
Main occupation: Manual	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	836.210
Main occupation: Manual	There was not a service available in the webpage	5
Main occupation: Manual	Lack of knowledge or ability	37,2
Main occupation: Manual	Concern about the protection and security of personal data	27,2
Main occupation: Manual	They do not have an electronic signature or certificate or have problems using them	18,9
Main occupation: Manual	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	45
Main occupation: Manual	Other reasons	38,4
Main occupation: Non-manual	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.143.424
Main occupation: Non-manual	There was not a service available in the webpage	10,9
Main occupation: Non-manual	Lack of knowledge or ability	12,9
Main occupation: Non-manual	Concern about the protection and security of personal data	15,2
Main occupation: Non-manual	They do not have an electronic signature or certificate or have problems using them	20,6
Main occupation: Non-manual	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	42,8
Main occupation: Non-manual	Other reasons	35,4
Main occupation: ICT workers	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	84.961
Main occupation: ICT workers	There was not a service available in the webpage	32,1
Main occupation: ICT workers	Lack of knowledge or ability	0
Main occupation: ICT workers	Concern about the protection and security of personal data	7,4
Main occupation: ICT workers	They do not have an electronic signature or certificate or have problems using them	45,1
Main occupation: ICT workers	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	63,1
Main occupation: ICT workers	Other reasons	18,6
Main occupation: Other workers	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2.894.673
Main occupation: Other workers	There was not a service available in the webpage	8,5
Main occupation: Other workers	Lack of knowledge or ability	20,3
Main occupation: Other workers	Concern about the protection and security of personal data	18,9
Main occupation: Other workers	They do not have an electronic signature or certificate or have problems using them	19,4
Main occupation: Other workers	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	42,9
Main occupation: Other workers	Other reasons	36,8
Net household monthly income: Less than 900 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	691.140
Net household monthly income: Less than 900 Euros	There was not a service available in the webpage	7,6
Net household monthly income: Less than 900 Euros	Lack of knowledge or ability	41,1
Net household monthly income: Less than 900 Euros	Concern about the protection and security of personal data	22,4
Net household monthly income: Less than 900 Euros	They do not have an electronic signature or certificate or have problems using them	25,1
Net household monthly income: Less than 900 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	29,9
Net household monthly income: Less than 900 Euros	Other reasons	38,7
Net household monthly income: From 901 to 1,600 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.397.092
Net household monthly income: From 901 to 1,600 Euros	There was not a service available in the webpage	10
Net household monthly income: From 901 to 1,600 Euros	Lack of knowledge or ability	28,2
Net household monthly income: From 901 to 1,600 Euros	Concern about the protection and security of personal data	17,7
Net household monthly income: From 901 to 1,600 Euros	They do not have an electronic signature or certificate or have problems using them	21,6
Net household monthly income: From 901 to 1,600 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	37,8
Net household monthly income: From 901 to 1,600 Euros	Other reasons	39,1
Net household monthly income: 1,601 to 2,500 euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	982.596
Net household monthly income: 1,601 to 2,500 euros	There was not a service available in the webpage	7,3
Net household monthly income: 1,601 to 2,500 euros	Lack of knowledge or ability	18,9
Net household monthly income: 1,601 to 2,500 euros	Concern about the protection and security of personal data	17,9
Net household monthly income: 1,601 to 2,500 euros	They do not have an electronic signature or certificate or have problems using them	20,7
Net household monthly income: 1,601 to 2,500 euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	42,2
Net household monthly income: 1,601 to 2,500 euros	Other reasons	38,4
Net household monthly income: More than 2,500 Euros	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	927.837
Net household monthly income: More than 2,500 Euros	There was not a service available in the webpage	11,4
Net household monthly income: More than 2,500 Euros	Lack of knowledge or ability	15,2
Net household monthly income: More than 2,500 Euros	Concern about the protection and security of personal data	13,8
Net household monthly income: More than 2,500 Euros	They do not have an electronic signature or certificate or have problems using them	21,4
Net household monthly income: More than 2,500 Euros	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	42
Net household monthly income: More than 2,500 Euros	Other reasons	34,4
Net household monthly income: DK/NA	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1.049.064
Net household monthly income: DK/NA	There was not a service available in the webpage	12,3
Net household monthly income: DK/NA	Lack of knowledge or ability	19,5
Net household monthly income: DK/NA	Concern about the protection and security of personal data	16,5
Net household monthly income: DK/NA	They do not have an electronic signature or certificate or have problems using them	7,9
Net household monthly income: DK/NA	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	40
Net household monthly income: DK/NA	Other reasons	35