Indicator	Period	Total
Publications made late, according to the schedule	2023	0
Publications made late, according to the schedule	2022	0
Publications made late, according to the schedule	2021	0
Publications made late, according to the schedule	2020	0
Publications made late, according to the schedule	2019	0
Publications made late, according to the schedule	2018	0
Publications made late, according to the schedule	2017	0
Publications made late, according to the schedule	2016	0
Publications made late, according to the schedule	2015	0
Publications made late, according to the schedule	2014	0
Publications made late, according to the schedule	2013	0
Publications made late, according to the schedule	2012	0
Publications made late, according to the schedule	2011	0
Publications made late, according to the schedule	2010	0
Inquiries answered by email in less than 24 hours	2023	95,7
Inquiries answered by email in less than 24 hours	2022	95,7
Inquiries answered by email in less than 24 hours	2021	94,3
Inquiries answered by email in less than 24 hours	2020	95,4
Inquiries answered by email in less than 24 hours	2019	94,5
Inquiries answered by email in less than 24 hours	2018	93,1
Inquiries answered by email in less than 24 hours	2017	94,7
Inquiries answered by email in less than 24 hours	2016	95,3
Inquiries answered by email in less than 24 hours	2015	93,2
Inquiries answered by email in less than 24 hours	2014	94
Inquiries answered by email in less than 24 hours	2013	94,6
Inquiries answered by email in less than 24 hours	2012	90,2
Inquiries answered by email in less than 24 hours	2011	94
Inquiries answered by email in less than 24 hours	2010	94
Inqueries answered by email in more than 24 hours and in less than 3 days	2023	3,5
Inqueries answered by email in more than 24 hours and in less than 3 days	2022	3,8
Inqueries answered by email in more than 24 hours and in less than 3 days	2021	5,1
Inqueries answered by email in more than 24 hours and in less than 3 days	2020	3,7
Inqueries answered by email in more than 24 hours and in less than 3 days	2019	5,2
Inqueries answered by email in more than 24 hours and in less than 3 days	2018	6,5
Inqueries answered by email in more than 24 hours and in less than 3 days	2017	5
Inqueries answered by email in more than 24 hours and in less than 3 days	2016	4,4
Inqueries answered by email in more than 24 hours and in less than 3 days	2015	6,5
Inqueries answered by email in more than 24 hours and in less than 3 days	2014	5,2
Inqueries answered by email in more than 24 hours and in less than 3 days	2013	5,5
Inqueries answered by email in more than 24 hours and in less than 3 days	2012	5,8
Inqueries answered by email in more than 24 hours and in less than 3 days	2011	6
Inqueries answered by email in more than 24 hours and in less than 3 days	2010	6
Inquiries answered by email in less than 3 days	2023	0,8
Inquiries answered by email in less than 3 days	2022	0,5
Inquiries answered by email in less than 3 days	2021	0,6
Inquiries answered by email in less than 3 days	2020	0,3
Inquiries answered by email in less than 3 days	2019	0,3
Inquiries answered by email in less than 3 days	2018	0,4
Inquiries answered by email in less than 3 days	2017	0,3
Inquiries answered by email in less than 3 days	2016	0,3
Inquiries answered by email in less than 3 days	2015	0,3
Inquiries answered by email in less than 3 days	2014	0,8
Inquiries answered by email in less than 3 days	2013	0,7
Inquiries answered by email in less than 3 days	2012	4
Inquiries answered by email in less than 3 days	2011	0
Inquiries answered by email in less than 3 days	2010	0
Requests attended to in less than 10 business days	2023	74,9
Requests attended to in less than 10 business days	2022	73,2
Requests attended to in less than 10 business days	2021	79,4
Requests attended to in less than 10 business days	2020	78,8
Requests attended to in less than 10 business days	2019	73,5
Requests attended to in less than 10 business days	2018	75,6
Requests attended to in less than 10 business days	2017	75,3
Requests attended to in less than 10 business days	2016	73
Requests attended to in less than 10 business days	2015	83,3
Requests attended to in less than 10 business days	2014	88,3
Requests attended to in less than 10 business days	2013	87,4
Requests attended to in less than 10 business days	2012	91,3
Requests attended to in less than 10 business days	2011	89,5
Requests attended to in less than 10 business days	2010	89,6
Certificates issued in less than 24 hours, instantly	2023	99
Certificates issued in less than 24 hours, instantly	2022	99,1
Certificates issued in less than 24 hours, instantly	2021	99,4
Certificates issued in less than 24 hours, instantly	2020	99,3
Certificates issued in less than 24 hours, instantly	2019	99,2
Certificates issued in less than 24 hours, instantly	2018	97,3
Certificates issued in less than 24 hours, instantly	2017	97
Certificates issued in less than 24 hours, instantly	2016	99,1
Certificates issued in less than 24 hours, instantly	2015	98,8
Certificates issued in less than 24 hours, instantly	2014	99
Certificates issued in less than 24 hours, instantly	2013	98,9
Certificates issued in less than 24 hours, instantly	2012	98,2
Certificates issued in less than 24 hours, instantly	2011	98,6
Certificates issued in less than 24 hours, instantly	2010	99,8
RSS Announcements/Tweets published less than ten minutes following the official publication	2023	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2022	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2021	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2020	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2019	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2018	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2017	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2016	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2015	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2014	100
RSS Announcements/Tweets published less than ten minutes following the official publication	2013	.
RSS Announcements/Tweets published less than ten minutes following the official publication	2012	.
RSS Announcements/Tweets published less than ten minutes following the official publication	2011	.
RSS Announcements/Tweets published less than ten minutes following the official publication	2010	.
Interlibrary loans made in less than 48 hours	2023	80
Interlibrary loans made in less than 48 hours	2022	90
Interlibrary loans made in less than 48 hours	2021	75
Interlibrary loans made in less than 48 hours	2020	45
Interlibrary loans made in less than 48 hours	2019	47
Interlibrary loans made in less than 48 hours	2018	45
Interlibrary loans made in less than 48 hours	2017	40
Interlibrary loans made in less than 48 hours	2016	35
Interlibrary loans made in less than 48 hours	2015	30
Interlibrary loans made in less than 48 hours	2014	30
Interlibrary loans made in less than 48 hours	2013	30
Interlibrary loans made in less than 48 hours	2012	32
Interlibrary loans made in less than 48 hours	2011	30
Interlibrary loans made in less than 48 hours	2010	35
Claims from the Electoral Census resolved within the agreed upon deadlines	2023	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2022	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2021	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2020	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2019	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2018	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2017	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2016	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2015	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2014	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2013	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2012	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2011	100
Claims from the Electoral Census resolved within the agreed upon deadlines	2010	100
Complaints and suggestions answered within the term agreed upon	2023	98,7
Complaints and suggestions answered within the term agreed upon	2022	97,5
Complaints and suggestions answered within the term agreed upon	2021	97,2
Complaints and suggestions answered within the term agreed upon	2020	96,3
Complaints and suggestions answered within the term agreed upon	2019	95,8
Complaints and suggestions answered within the term agreed upon	2018	96
Complaints and suggestions answered within the term agreed upon	2017	89,5
Complaints and suggestions answered within the term agreed upon	2016	91,8
Complaints and suggestions answered within the term agreed upon	2015	84,2
Complaints and suggestions answered within the term agreed upon	2014	94,5
Complaints and suggestions answered within the term agreed upon	2013	100
Complaints and suggestions answered within the term agreed upon	2012	100
Complaints and suggestions answered within the term agreed upon	2011	100
Complaints and suggestions answered within the term agreed upon	2010	100