Reference population	Demographic characteristics	Problems with purchases	Total
Total Persons	Total Persons	Total	37,132,240
Total Persons	Total Persons	Some problem	30.3
Total Persons	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	11.4
Total Persons	Total Persons	Difficulty finding information about warranties or other legal rights	9.6
Total Persons	Total Persons	Delays in delivery	18.0
Total Persons	Total Persons	Final costs higher than those indicated	4.9
Total Persons	Total Persons	Products or services ordered with defects or different from those ordered	10.3
Total Persons	Total Persons	Fraud-related issues	4.2
Total Persons	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	6.1
Total Persons	Total Persons	Foreign sellers who do not fulfill orders in Spain	3.7
Total Persons	Total Persons	Problems related to security or health caused by products previously purchased on the Internet	0.8
Total Persons	Total Persons	Other problems	3.3
Total Persons	Sex: Male	Total	18,473,565
Total Persons	Sex: Male	Some problem	31.1
Total Persons	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	11.2
Total Persons	Sex: Male	Difficulty finding information about warranties or other legal rights	10.2
Total Persons	Sex: Male	Delays in delivery	18.6
Total Persons	Sex: Male	Final costs higher than those indicated	5.0
Total Persons	Sex: Male	Products or services ordered with defects or different from those ordered	11.1
Total Persons	Sex: Male	Fraud-related issues	4.6
Total Persons	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	6.8
Total Persons	Sex: Male	Foreign sellers who do not fulfill orders in Spain	4.6
Total Persons	Sex: Male	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Sex: Male	Other problems	3.7
Total Persons	Sex: Female	Total	18,658,675
Total Persons	Sex: Female	Some problem	29.5
Total Persons	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	11.6
Total Persons	Sex: Female	Difficulty finding information about warranties or other legal rights	8.9
Total Persons	Sex: Female	Delays in delivery	17.4
Total Persons	Sex: Female	Final costs higher than those indicated	4.8
Total Persons	Sex: Female	Products or services ordered with defects or different from those ordered	9.5
Total Persons	Sex: Female	Fraud-related issues	3.7
Total Persons	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	5.4
Total Persons	Sex: Female	Foreign sellers who do not fulfill orders in Spain	2.8
Total Persons	Sex: Female	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Sex: Female	Other problems	2.8
Total Persons	Age: 16 to 24 years old	Total	4,860,982
Total Persons	Age: 16 to 24 years old	Some problem	35.4
Total Persons	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	13.6
Total Persons	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	10.7
Total Persons	Age: 16 to 24 years old	Delays in delivery	22.4
Total Persons	Age: 16 to 24 years old	Final costs higher than those indicated	8.2
Total Persons	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	12.5
Total Persons	Age: 16 to 24 years old	Fraud-related issues	3.2
Total Persons	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	5.8
Total Persons	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	4.5
Total Persons	Age: 16 to 24 years old	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Age: 16 to 24 years old	Other problems	3.4
Total Persons	Age: 25 to 34 years old	Total	5,561,704
Total Persons	Age: 25 to 34 years old	Some problem	43.2
Total Persons	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	16.9
Total Persons	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	14.2
Total Persons	Age: 25 to 34 years old	Delays in delivery	27.4
Total Persons	Age: 25 to 34 years old	Final costs higher than those indicated	8.4
Total Persons	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	15.5
Total Persons	Age: 25 to 34 years old	Fraud-related issues	7.1
Total Persons	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	10.4
Total Persons	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	5.6
Total Persons	Age: 25 to 34 years old	Problems related to security or health caused by products previously purchased on the Internet	1.6
Total Persons	Age: 25 to 34 years old	Other problems	5.1
Total Persons	Age: 35 to 44 years old	Total	6,531,504
Total Persons	Age: 35 to 44 years old	Some problem	37.5
Total Persons	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	14.5
Total Persons	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	11.6
Total Persons	Age: 35 to 44 years old	Delays in delivery	23.4
Total Persons	Age: 35 to 44 years old	Final costs higher than those indicated	6.1
Total Persons	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	12.4
Total Persons	Age: 35 to 44 years old	Fraud-related issues	4.8
Total Persons	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	7.6
Total Persons	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	4.2
Total Persons	Age: 35 to 44 years old	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Age: 35 to 44 years old	Other problems	4.5
Total Persons	Age: 45 to 54 years old	Total	8,002,164
Total Persons	Age: 45 to 54 years old	Some problem	31.8
Total Persons	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	11.7
Total Persons	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	9.3
Total Persons	Age: 45 to 54 years old	Delays in delivery	18.1
Total Persons	Age: 45 to 54 years old	Final costs higher than those indicated	3.6
Total Persons	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	10.7
Total Persons	Age: 45 to 54 years old	Fraud-related issues	4.7
Total Persons	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	6.6
Total Persons	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	4.1
Total Persons	Age: 45 to 54 years old	Problems related to security or health caused by products previously purchased on the Internet	0.9
Total Persons	Age: 45 to 54 years old	Other problems	2.8
Total Persons	Age: 55 to 64 years old	Total	7,009,895
Total Persons	Age: 55 to 64 years old	Some problem	22.1
Total Persons	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	8.1
Total Persons	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	7.9
Total Persons	Age: 55 to 64 years old	Delays in delivery	11.8
Total Persons	Age: 55 to 64 years old	Final costs higher than those indicated	2.9
Total Persons	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	7.1
Total Persons	Age: 55 to 64 years old	Fraud-related issues	3.1
Total Persons	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	3.9
Total Persons	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	2.8
Total Persons	Age: 55 to 64 years old	Problems related to security or health caused by products previously purchased on the Internet	0.4
Total Persons	Age: 55 to 64 years old	Other problems	2.8
Total Persons	Age: 65 to 74 years old	Total	5,165,991
Total Persons	Age: 65 to 74 years old	Some problem	11.2
Total Persons	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	3.9
Total Persons	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	3.7
Total Persons	Age: 65 to 74 years old	Delays in delivery	5.2
Total Persons	Age: 65 to 74 years old	Final costs higher than those indicated	1.0
Total Persons	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	3.7
Total Persons	Age: 65 to 74 years old	Fraud-related issues	1.7
Total Persons	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	2.0
Total Persons	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	1.2
Total Persons	Age: 65 to 74 years old	Problems related to security or health caused by products previously purchased on the Internet	0.1
Total Persons	Age: 65 to 74 years old	Other problems	0.9
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Total	15,645,903
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	31.2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	12.2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	10.2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	18.9
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	5.6
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	10.1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	4.2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	6.5
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	3.9
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Problems related to security or health caused by products previously purchased on the Internet	0.9
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	3.7
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Total	4,215,798
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Some problem	29.8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	12.5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	9.1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	17.8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	4.1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	9.1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	4.5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	6.3
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	3.4
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Other problems	3.2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Total	6,085,533
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Some problem	28.4
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	10.9
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	9.6
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	16.4
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	4.8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	10.8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	3.3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	5.7
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	4.0
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Other problems	3.2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Total	3,929,265
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Some problem	27.8
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	10.1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	8.7
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	14.7
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	4.2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	11.1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	3.4
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	5.2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	3.6
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	0.3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Other problems	2.1
Total Persons	Habitat: Less than 10,000 inhabitants	Total	7,255,741
Total Persons	Habitat: Less than 10,000 inhabitants	Some problem	31.5
Total Persons	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	10.4
Total Persons	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	9.0
Total Persons	Habitat: Less than 10,000 inhabitants	Delays in delivery	19.3
Total Persons	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	4.3
Total Persons	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	10.5
Total Persons	Habitat: Less than 10,000 inhabitants	Fraud-related issues	5.0
Total Persons	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	5.8
Total Persons	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	3.4
Total Persons	Habitat: Less than 10,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Habitat: Less than 10,000 inhabitants	Other problems	3.0
Total Persons	Size of the household: Households with 1 member	Total	3,763,284
Total Persons	Size of the household: Households with 1 member	Some problem	26.7
Total Persons	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	9.7
Total Persons	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	9.2
Total Persons	Size of the household: Households with 1 member	Delays in delivery	14.2
Total Persons	Size of the household: Households with 1 member	Final costs higher than those indicated	4.3
Total Persons	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	9.9
Total Persons	Size of the household: Households with 1 member	Fraud-related issues	4.0
Total Persons	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	5.5
Total Persons	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	3.9
Total Persons	Size of the household: Households with 1 member	Problems related to security or health caused by products previously purchased on the Internet	0.6
Total Persons	Size of the household: Households with 1 member	Other problems	2.9
Total Persons	Size of the household: Households with 2 members	Total	9,524,528
Total Persons	Size of the household: Households with 2 members	Some problem	24.5
Total Persons	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	9.0
Total Persons	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	7.3
Total Persons	Size of the household: Households with 2 members	Delays in delivery	14.6
Total Persons	Size of the household: Households with 2 members	Final costs higher than those indicated	3.4
Total Persons	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	8.2
Total Persons	Size of the household: Households with 2 members	Fraud-related issues	3.5
Total Persons	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	5.2
Total Persons	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	3.1
Total Persons	Size of the household: Households with 2 members	Problems related to security or health caused by products previously purchased on the Internet	0.5
Total Persons	Size of the household: Households with 2 members	Other problems	3.1
Total Persons	Size of the household: Households with 3 members	Total	9,946,641
Total Persons	Size of the household: Households with 3 members	Some problem	31.5
Total Persons	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	12.6
Total Persons	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	10.2
Total Persons	Size of the household: Households with 3 members	Delays in delivery	19.2
Total Persons	Size of the household: Households with 3 members	Final costs higher than those indicated	5.1
Total Persons	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	11.3
Total Persons	Size of the household: Households with 3 members	Fraud-related issues	4.7
Total Persons	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	6.9
Total Persons	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	4.5
Total Persons	Size of the household: Households with 3 members	Problems related to security or health caused by products previously purchased on the Internet	1.2
Total Persons	Size of the household: Households with 3 members	Other problems	3.3
Total Persons	Size of the household: Households with 4 members	Total	10,050,166
Total Persons	Size of the household: Households with 4 members	Some problem	36.1
Total Persons	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	13.8
Total Persons	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	11.5
Total Persons	Size of the household: Households with 4 members	Delays in delivery	22.0
Total Persons	Size of the household: Households with 4 members	Final costs higher than those indicated	6.6
Total Persons	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	11.4
Total Persons	Size of the household: Households with 4 members	Fraud-related issues	4.8
Total Persons	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	6.8
Total Persons	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	4.3
Total Persons	Size of the household: Households with 4 members	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Size of the household: Households with 4 members	Other problems	3.4
Total Persons	Size of the household: Households with 5 or more members	Total	3,847,621
Total Persons	Size of the household: Households with 5 or more members	Some problem	29.5
Total Persons	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	9.9
Total Persons	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	9.3
Total Persons	Size of the household: Households with 5 or more members	Delays in delivery	16.6
Total Persons	Size of the household: Households with 5 or more members	Final costs higher than those indicated	3.8
Total Persons	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	10.4
Total Persons	Size of the household: Households with 5 or more members	Fraud-related issues	3.0
Total Persons	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	4.9
Total Persons	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	1.6
Total Persons	Size of the household: Households with 5 or more members	Problems related to security or health caused by products previously purchased on the Internet	0.4
Total Persons	Size of the household: Households with 5 or more members	Other problems	3.5
Total Persons	Type of household: Single-person household	Total	3,763,284
Total Persons	Type of household: Single-person household	Some problem	26.7
Total Persons	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	9.7
Total Persons	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	9.2
Total Persons	Type of household: Single-person household	Delays in delivery	14.2
Total Persons	Type of household: Single-person household	Final costs higher than those indicated	4.3
Total Persons	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	9.9
Total Persons	Type of household: Single-person household	Fraud-related issues	4.0
Total Persons	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	5.5
Total Persons	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	3.9
Total Persons	Type of household: Single-person household	Problems related to security or health caused by products previously purchased on the Internet	0.6
Total Persons	Type of household: Single-person household	Other problems	2.9
Total Persons	Type of household: Single parent living with a child	Total	4,435,757
Total Persons	Type of household: Single parent living with a child	Some problem	31.2
Total Persons	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	10.3
Total Persons	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	8.3
Total Persons	Type of household: Single parent living with a child	Delays in delivery	17.9
Total Persons	Type of household: Single parent living with a child	Final costs higher than those indicated	5.5
Total Persons	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	10.1
Total Persons	Type of household: Single parent living with a child	Fraud-related issues	4.2
Total Persons	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	6.0
Total Persons	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	4.9
Total Persons	Type of household: Single parent living with a child	Problems related to security or health caused by products previously purchased on the Internet	1.3
Total Persons	Type of household: Single parent living with a child	Other problems	3.9
Total Persons	Type of household: Couple living together without children	Total	5,991,457
Total Persons	Type of household: Couple living together without children	Some problem	22.7
Total Persons	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	8.1
Total Persons	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	7.4
Total Persons	Type of household: Couple living together without children	Delays in delivery	13.3
Total Persons	Type of household: Couple living together without children	Final costs higher than those indicated	2.8
Total Persons	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	8.2
Total Persons	Type of household: Couple living together without children	Fraud-related issues	3.7
Total Persons	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	5.1
Total Persons	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	2.6
Total Persons	Type of household: Couple living together without children	Problems related to security or health caused by products previously purchased on the Internet	0.3
Total Persons	Type of household: Couple living together without children	Other problems	2.8
Total Persons	Type of household: Couple living together with children	Total	18,184,283
Total Persons	Type of household: Couple living together with children	Some problem	34.7
Total Persons	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	13.7
Total Persons	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	11.0
Total Persons	Type of household: Couple living together with children	Delays in delivery	21.3
Total Persons	Type of household: Couple living together with children	Final costs higher than those indicated	5.7
Total Persons	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	11.6
Total Persons	Type of household: Couple living together with children	Fraud-related issues	4.5
Total Persons	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	6.9
Total Persons	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	4.1
Total Persons	Type of household: Couple living together with children	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Type of household: Couple living together with children	Other problems	3.3
Total Persons	Type of household: Other type of household	Total	4,757,459
Total Persons	Type of household: Other type of household	Some problem	25.0
Total Persons	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	9.3
Total Persons	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	8.7
Total Persons	Type of household: Other type of household	Delays in delivery	14.4
Total Persons	Type of household: Other type of household	Final costs higher than those indicated	4.0
Total Persons	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	8.5
Total Persons	Type of household: Other type of household	Fraud-related issues	3.5
Total Persons	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	4.9
Total Persons	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	2.5
Total Persons	Type of household: Other type of household	Problems related to security or health caused by products previously purchased on the Internet	0.8
Total Persons	Type of household: Other type of household	Other problems	3.2
Total Persons	Cohabitation in couple: Living with your spouse	Total	16,891,556
Total Persons	Cohabitation in couple: Living with your spouse	Some problem	27.7
Total Persons	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment, or it was difficult to use	10.6
Total Persons	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	8.7
Total Persons	Cohabitation in couple: Living with your spouse	Delays in delivery	15.9
Total Persons	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	3.8
Total Persons	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	9.5
Total Persons	Cohabitation in couple: Living with your spouse	Fraud-related issues	4.1
Total Persons	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	5.8
Total Persons	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	3.2
Total Persons	Cohabitation in couple: Living with your spouse	Problems related to security or health caused by products previously purchased on the Internet	0.6
Total Persons	Cohabitation in couple: Living with your spouse	Other problems	2.7
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3,692,779
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	36.1
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	13.8
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	11.0
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	23.4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	5.0
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	11.6
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	4.9
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	6.7
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	4.3
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	4.8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Total	16,547,905
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Some problem	31.6
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	11.8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	10.2
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	18.9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	5.9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	10.8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	4.1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	6.3
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	4.2
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Other problems	3.5
Total Persons	Nationality: Spanish	Total	31,413,968
Total Persons	Nationality: Spanish	Some problem	30.9
Total Persons	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	12.2
Total Persons	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	10.1
Total Persons	Nationality: Spanish	Delays in delivery	18.5
Total Persons	Nationality: Spanish	Final costs higher than those indicated	5.0
Total Persons	Nationality: Spanish	Products or services ordered with defects or different from those ordered	10.7
Total Persons	Nationality: Spanish	Fraud-related issues	4.2
Total Persons	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	6.2
Total Persons	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	3.8
Total Persons	Nationality: Spanish	Problems related to security or health caused by products previously purchased on the Internet	0.9
Total Persons	Nationality: Spanish	Other problems	3.5
Total Persons	Nationality: Foreign	Total	5,718,272
Total Persons	Nationality: Foreign	Some problem	26.8
Total Persons	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	7.4
Total Persons	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	6.8
Total Persons	Nationality: Foreign	Delays in delivery	15.0
Total Persons	Nationality: Foreign	Final costs higher than those indicated	3.9
Total Persons	Nationality: Foreign	Products or services ordered with defects or different from those ordered	7.9
Total Persons	Nationality: Foreign	Fraud-related issues	4.2
Total Persons	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	5.4
Total Persons	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	3.6
Total Persons	Nationality: Foreign	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Nationality: Foreign	Other problems	2.0
Persons who have used the Internet in the last 3 months	Total Persons	Total	22,137,074
Persons who have used the Internet in the last 3 months	Total Persons	Some problem	50.8
Persons who have used the Internet in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	19.2
Persons who have used the Internet in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	16.1
Persons who have used the Internet in the last 3 months	Total Persons	Delays in delivery	30.2
Persons who have used the Internet in the last 3 months	Total Persons	Final costs higher than those indicated	8.2
Persons who have used the Internet in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	17.2
Persons who have used the Internet in the last 3 months	Total Persons	Fraud-related issues	7.0
Persons who have used the Internet in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	10.2
Persons who have used the Internet in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	6.3
Persons who have used the Internet in the last 3 months	Total Persons	Problems related to security or health caused by products previously purchased on the Internet	1.4
Persons who have used the Internet in the last 3 months	Total Persons	Other problems	5.5
Persons who have used the Internet in the last 3 months	Sex: Male	Total	10,908,723
Persons who have used the Internet in the last 3 months	Sex: Male	Some problem	52.6
Persons who have used the Internet in the last 3 months	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	19.0
Persons who have used the Internet in the last 3 months	Sex: Male	Difficulty finding information about warranties or other legal rights	17.4
Persons who have used the Internet in the last 3 months	Sex: Male	Delays in delivery	31.6
Persons who have used the Internet in the last 3 months	Sex: Male	Final costs higher than those indicated	8.4
Persons who have used the Internet in the last 3 months	Sex: Male	Products or services ordered with defects or different from those ordered	18.7
Persons who have used the Internet in the last 3 months	Sex: Male	Fraud-related issues	7.8
Persons who have used the Internet in the last 3 months	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	11.5
Persons who have used the Internet in the last 3 months	Sex: Male	Foreign sellers who do not fulfill orders in Spain	7.9
Persons who have used the Internet in the last 3 months	Sex: Male	Problems related to security or health caused by products previously purchased on the Internet	1.7
Persons who have used the Internet in the last 3 months	Sex: Male	Other problems	6.3
Persons who have used the Internet in the last 3 months	Sex: Female	Total	11,228,351
Persons who have used the Internet in the last 3 months	Sex: Female	Some problem	49.0
Persons who have used the Internet in the last 3 months	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	19.3
Persons who have used the Internet in the last 3 months	Sex: Female	Difficulty finding information about warranties or other legal rights	14.9
Persons who have used the Internet in the last 3 months	Sex: Female	Delays in delivery	28.9
Persons who have used the Internet in the last 3 months	Sex: Female	Final costs higher than those indicated	7.9
Persons who have used the Internet in the last 3 months	Sex: Female	Products or services ordered with defects or different from those ordered	15.8
Persons who have used the Internet in the last 3 months	Sex: Female	Fraud-related issues	6.2
Persons who have used the Internet in the last 3 months	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	8.9
Persons who have used the Internet in the last 3 months	Sex: Female	Foreign sellers who do not fulfill orders in Spain	4.7
Persons who have used the Internet in the last 3 months	Sex: Female	Problems related to security or health caused by products previously purchased on the Internet	1.1
Persons who have used the Internet in the last 3 months	Sex: Female	Other problems	4.6
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Total	3,256,331
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Some problem	52.8
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	20.4
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	16.0
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Delays in delivery	33.4
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Final costs higher than those indicated	12.3
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	18.6
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Fraud-related issues	4.8
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	8.7
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	6.7
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Problems related to security or health caused by products previously purchased on the Internet	1.5
Persons who have used the Internet in the last 3 months	Age: 16 to 24 years old	Other problems	5.1
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Total	4,204,108
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Some problem	57.2
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	22.4
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	18.8
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Delays in delivery	36.3
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Final costs higher than those indicated	11.1
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	20.5
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Fraud-related issues	9.3
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	13.7
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	7.4
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Problems related to security or health caused by products previously purchased on the Internet	2.1
Persons who have used the Internet in the last 3 months	Age: 25 to 34 years old	Other problems	6.8
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Total	4,708,671
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Some problem	52.0
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	20.1
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	16.1
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Delays in delivery	32.4
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Final costs higher than those indicated	8.5
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	17.1
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Fraud-related issues	6.7
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	10.6
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	5.8
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Problems related to security or health caused by products previously purchased on the Internet	1.4
Persons who have used the Internet in the last 3 months	Age: 35 to 44 years old	Other problems	6.3
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Total	5,140,543
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Some problem	49.6
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	18.2
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	14.5
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Delays in delivery	28.2
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Final costs higher than those indicated	5.6
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	16.6
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Fraud-related issues	7.3
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	10.2
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	6.4
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Problems related to security or health caused by products previously purchased on the Internet	1.5
Persons who have used the Internet in the last 3 months	Age: 45 to 54 years old	Other problems	4.4
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Total	3,351,626
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Some problem	46.3
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	16.9
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	16.5
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Delays in delivery	24.7
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Final costs higher than those indicated	6.0
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	14.8
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Fraud-related issues	6.5
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	8.1
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	5.8
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Problems related to security or health caused by products previously purchased on the Internet	0.9
Persons who have used the Internet in the last 3 months	Age: 55 to 64 years old	Other problems	5.8
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Total	1,475,796
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Some problem	39.0
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	13.5
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	12.8
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Delays in delivery	18.3
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Final costs higher than those indicated	3.5
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	12.8
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Fraud-related issues	6.0
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	7.1
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	4.0
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Problems related to security or health caused by products previously purchased on the Internet	0.5
Persons who have used the Internet in the last 3 months	Age: 65 to 74 years old	Other problems	3.1
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	9,540,635
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	51.2
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	20.0
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	16.8
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	31.0
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	9.1
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	16.6
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	6.9
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	10.7
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	6.4
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems related to security or health caused by products previously purchased on the Internet	1.5
Persons who have used the Internet in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	6.1
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	2,527,393
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Some problem	49.8
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	20.9
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	15.2
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	29.7
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	6.8
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	15.2
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	7.6
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	10.6
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	5.7
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	1.6
Persons who have used the Internet in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	5.3
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	3,488,402
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Some problem	49.5
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	19.1
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	16.8
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	28.6
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	18.9
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	5.8
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	10.0
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	6.9
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	1.3
Persons who have used the Internet in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	5.6
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	2,303,861
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Some problem	47.4
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	17.2
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	14.9
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	25.1
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	7.1
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	18.9
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	5.7
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	8.9
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	6.2
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	0.5
Persons who have used the Internet in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	3.5
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	4,276,784
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Some problem	53.4
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	17.6
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	15.2
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Delays in delivery	32.8
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	7.3
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	17.8
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Fraud-related issues	8.5
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	9.8
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	5.7
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	1.8
Persons who have used the Internet in the last 3 months	Habitat: Less than 10,000 inhabitants	Other problems	5.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Total	1,926,603
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Some problem	52.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	18.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	17.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Delays in delivery	27.8
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	19.3
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Fraud-related issues	7.8
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	10.8
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	7.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Problems related to security or health caused by products previously purchased on the Internet	1.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 1 member	Other problems	5.7
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Total	4,880,768
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Some problem	47.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	17.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	14.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Delays in delivery	28.4
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Final costs higher than those indicated	6.7
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	16.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Fraud-related issues	6.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	10.1
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	6.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Problems related to security or health caused by products previously purchased on the Internet	0.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 2 members	Other problems	6.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Total	6,148,987
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Some problem	51.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	20.4
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	16.5
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Delays in delivery	31.1
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	18.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Fraud-related issues	7.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	11.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	7.3
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Problems related to security or health caused by products previously purchased on the Internet	2.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 3 members	Other problems	5.4
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Total	6,861,745
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Some problem	52.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	20.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	16.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Delays in delivery	32.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Final costs higher than those indicated	9.7
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	16.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Fraud-related issues	7.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	9.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	6.4
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Problems related to security or health caused by products previously purchased on the Internet	1.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 4 members	Other problems	4.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Total	2,318,970
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Some problem	49.0
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	16.5
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	15.4
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Delays in delivery	27.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Final costs higher than those indicated	6.3
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	17.3
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Fraud-related issues	4.9
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	8.2
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	2.7
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Problems related to security or health caused by products previously purchased on the Internet	0.6
Persons who have used the Internet in the last 3 months	Size of the household: Households with 5 or more members	Other problems	5.9
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Total	1,926,603
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Some problem	52.2
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	18.9
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	17.9
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Delays in delivery	27.8
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	19.3
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Fraud-related issues	7.8
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	10.8
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	7.6
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Problems related to security or health caused by products previously purchased on the Internet	1.2
Persons who have used the Internet in the last 3 months	Type of household: Single-person household	Other problems	5.7
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Total	2,630,854
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Some problem	52.6
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	17.4
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	14.0
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Delays in delivery	30.3
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Final costs higher than those indicated	9.4
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	17.0
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Fraud-related issues	7.1
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	10.2
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	8.2
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Problems related to security or health caused by products previously purchased on the Internet	2.2
Persons who have used the Internet in the last 3 months	Type of household: Single parent living with a child	Other problems	6.6
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Total	2,953,423
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Some problem	46.0
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	16.5
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	14.9
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Delays in delivery	27.0
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Final costs higher than those indicated	5.7
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	16.6
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Fraud-related issues	7.5
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	10.3
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	5.3
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Problems related to security or health caused by products previously purchased on the Internet	0.7
Persons who have used the Internet in the last 3 months	Type of household: Couple living together without children	Other problems	5.7
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Total	12,098,530
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Some problem	52.1
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	20.7
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	16.5
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Delays in delivery	32.0
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Final costs higher than those indicated	8.6
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	17.4
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Fraud-related issues	6.8
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	10.3
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	6.2
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Problems related to security or health caused by products previously purchased on the Internet	1.5
Persons who have used the Internet in the last 3 months	Type of household: Couple living together with children	Other problems	5.0
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Total	2,527,663
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Some problem	47.0
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	17.5
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	16.4
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Delays in delivery	27.1
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Final costs higher than those indicated	7.5
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	16.0
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Fraud-related issues	6.6
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	9.2
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	4.7
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Problems related to security or health caused by products previously purchased on the Internet	1.4
Persons who have used the Internet in the last 3 months	Type of household: Other type of household	Other problems	6.1
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Total	9,541,882
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Some problem	49.0
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment, or it was difficult to use	18.8
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	15.4
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Delays in delivery	28.2
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	6.7
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	16.7
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Fraud-related issues	7.2
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	10.2
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	5.6
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Problems related to security or health caused by products previously purchased on the Internet	1.1
Persons who have used the Internet in the last 3 months	Cohabitation in couple: Living with your spouse	Other problems	4.8
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2,628,367
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	50.8
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	19.5
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	15.4
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	32.8
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	7.0
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	16.3
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	6.9
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	9.4
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	6.0
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems related to security or health caused by products previously purchased on the Internet	1.0
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	6.8
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	9,966,825
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Some problem	52.5
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	19.5
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	16.9
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	31.4
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	9.9
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	18.0
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	6.8
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	10.5
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	7.0
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Problems related to security or health caused by products previously purchased on the Internet	1.8
Persons who have used the Internet in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	5.8
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Total	18,996,167
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Some problem	51.1
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	20.1
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	16.7
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Delays in delivery	30.7
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Products or services ordered with defects or different from those ordered	17.7
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Fraud-related issues	6.9
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	10.3
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	6.2
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Problems related to security or health caused by products previously purchased on the Internet	1.5
Persons who have used the Internet in the last 3 months	Nationality: Spanish	Other problems	5.8
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Total	3,140,907
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Some problem	48.7
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	13.5
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	12.4
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Delays in delivery	27.3
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Final costs higher than those indicated	7.0
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Products or services ordered with defects or different from those ordered	14.3
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Fraud-related issues	7.6
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	9.8
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	6.6
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Problems related to security or health caused by products previously purchased on the Internet	1.2
Persons who have used the Internet in the last 3 months	Nationality: Foreign	Other problems	3.6
People who have had problems ordering goods or services over the Internet	Total Persons	Total	11,246,141
People who have had problems ordering goods or services over the Internet	Total Persons	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	37.8
People who have had problems ordering goods or services over the Internet	Total Persons	Difficulty finding information about warranties or other legal rights	31.7
People who have had problems ordering goods or services over the Internet	Total Persons	Delays in delivery	59.4
People who have had problems ordering goods or services over the Internet	Total Persons	Final costs higher than those indicated	16.1
People who have had problems ordering goods or services over the Internet	Total Persons	Products or services ordered with defects or different from those ordered	33.9
People who have had problems ordering goods or services over the Internet	Total Persons	Fraud-related issues	13.8
People who have had problems ordering goods or services over the Internet	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	20.1
People who have had problems ordering goods or services over the Internet	Total Persons	Foreign sellers who do not fulfill orders in Spain	12.3
People who have had problems ordering goods or services over the Internet	Total Persons	Problems related to security or health caused by products previously purchased on the Internet	2.8
People who have had problems ordering goods or services over the Internet	Total Persons	Other problems	10.8
People who have had problems ordering goods or services over the Internet	Sex: Male	Total	5,743,414
People who have had problems ordering goods or services over the Internet	Sex: Male	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	36.2
People who have had problems ordering goods or services over the Internet	Sex: Male	Difficulty finding information about warranties or other legal rights	33.0
People who have had problems ordering goods or services over the Internet	Sex: Male	Delays in delivery	60.0
People who have had problems ordering goods or services over the Internet	Sex: Male	Final costs higher than those indicated	16.0
People who have had problems ordering goods or services over the Internet	Sex: Male	Products or services ordered with defects or different from those ordered	35.6
People who have had problems ordering goods or services over the Internet	Sex: Male	Fraud-related issues	14.8
People who have had problems ordering goods or services over the Internet	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	21.9
People who have had problems ordering goods or services over the Internet	Sex: Male	Foreign sellers who do not fulfill orders in Spain	14.9
People who have had problems ordering goods or services over the Internet	Sex: Male	Problems related to security or health caused by products previously purchased on the Internet	3.3
People who have had problems ordering goods or services over the Internet	Sex: Male	Other problems	12.0
People who have had problems ordering goods or services over the Internet	Sex: Female	Total	5,502,727
People who have had problems ordering goods or services over the Internet	Sex: Female	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	39.5
People who have had problems ordering goods or services over the Internet	Sex: Female	Difficulty finding information about warranties or other legal rights	30.3
People who have had problems ordering goods or services over the Internet	Sex: Female	Delays in delivery	58.9
People who have had problems ordering goods or services over the Internet	Sex: Female	Final costs higher than those indicated	16.1
People who have had problems ordering goods or services over the Internet	Sex: Female	Products or services ordered with defects or different from those ordered	32.2
People who have had problems ordering goods or services over the Internet	Sex: Female	Fraud-related issues	12.7
People who have had problems ordering goods or services over the Internet	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	18.3
People who have had problems ordering goods or services over the Internet	Sex: Female	Foreign sellers who do not fulfill orders in Spain	9.7
People who have had problems ordering goods or services over the Internet	Sex: Female	Problems related to security or health caused by products previously purchased on the Internet	2.3
People who have had problems ordering goods or services over the Internet	Sex: Female	Other problems	9.4
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Total	1,720,766
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	38.5
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	30.3
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Delays in delivery	63.2
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Final costs higher than those indicated	23.2
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	35.2
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Fraud-related issues	9.1
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	16.4
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	12.7
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Problems related to security or health caused by products previously purchased on the Internet	2.8
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Other problems	9.6
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Total	2,405,001
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	39.1
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	32.9
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Delays in delivery	63.4
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Final costs higher than those indicated	19.4
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	35.9
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Fraud-related issues	16.3
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	24.0
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	13.0
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Problems related to security or health caused by products previously purchased on the Internet	3.7
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Other problems	11.8
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Total	2,446,172
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	38.7
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	31.0
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Delays in delivery	62.4
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Final costs higher than those indicated	16.3
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	33.0
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Fraud-related issues	12.9
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	20.4
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	11.2
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Problems related to security or health caused by products previously purchased on the Internet	2.7
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Other problems	12.1
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Total	2,547,276
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	36.7
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	29.4
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Delays in delivery	56.8
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Final costs higher than those indicated	11.3
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	33.6
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Fraud-related issues	14.7
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	20.6
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	12.9
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Problems related to security or health caused by products previously purchased on the Internet	3.0
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Other problems	8.9
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Total	1,550,673
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	36.4
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	35.8
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Delays in delivery	53.4
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Final costs higher than those indicated	13.0
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	31.9
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Fraud-related issues	14.0
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	17.6
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	12.5
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Problems related to security or health caused by products previously purchased on the Internet	1.9
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Other problems	12.4
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Total	576,254
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	34.7
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	32.9
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Delays in delivery	46.8
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Final costs higher than those indicated	8.9
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	32.9
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Fraud-related issues	15.5
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	18.2
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	10.3
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Problems related to security or health caused by products previously purchased on the Internet	1.3
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Other problems	8.1
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Total	4,887,935
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	39.0
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	32.7
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	60.5
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	17.8
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	32.3
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	13.4
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	20.9
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	12.6
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Problems related to security or health caused by products previously purchased on the Internet	2.8
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	11.9
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Total	1,257,971
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	41.9
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	30.6
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	59.6
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	13.6
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	30.5
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	15.2
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	21.2
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	11.5
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	3.2
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Other problems	10.7
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Total	1,726,017
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	38.6
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	33.9
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	57.8
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	16.8
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	38.2
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	11.7
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	20.2
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	14.0
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	2.6
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Other problems	11.4
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Total	1,091,694
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	36.3
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	31.4
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	53.0
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	15.0
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	39.8
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	12.1
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	18.8
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	13.1
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	1.1
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Other problems	7.4
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Total	2,282,524
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	33.0
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	28.5
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Delays in delivery	61.4
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	13.7
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	33.3
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Fraud-related issues	16.0
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	18.3
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	10.7
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Problems related to security or health caused by products previously purchased on the Internet	3.4
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Other problems	9.5
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Total	1,005,798
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	36.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	34.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Delays in delivery	53.2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Final costs higher than those indicated	16.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	37.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Fraud-related issues	15.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	20.8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	14.5
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Problems related to security or health caused by products previously purchased on the Internet	2.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Other problems	10.9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Total	2,336,335
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	36.9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	29.6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Delays in delivery	59.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Final costs higher than those indicated	14.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	33.4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Fraud-related issues	14.4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	21.2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	12.6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Problems related to security or health caused by products previously purchased on the Internet	2.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Other problems	12.6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Total	3,136,480
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	40.1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	32.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Delays in delivery	61.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Final costs higher than those indicated	16.2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	35.8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Fraud-related issues	14.9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	22.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	14.4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Problems related to security or health caused by products previously purchased on the Internet	3.9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Other problems	10.6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Total	3,630,628
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	38.2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	31.9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Delays in delivery	60.9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Final costs higher than those indicated	18.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	31.4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Fraud-related issues	13.2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	18.7
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	12.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Problems related to security or health caused by products previously purchased on the Internet	3.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Other problems	9.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Total	1,136,901
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	33.6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	31.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Delays in delivery	56.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Final costs higher than those indicated	12.8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	35.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Fraud-related issues	10.1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	16.7
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	5.5
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Problems related to security or health caused by products previously purchased on the Internet	1.3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Other problems	12.0
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Total	1,005,798
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	36.3
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	34.3
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Delays in delivery	53.2
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Final costs higher than those indicated	16.0
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	37.0
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Fraud-related issues	15.0
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	20.8
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	14.5
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Problems related to security or health caused by products previously purchased on the Internet	2.3
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Other problems	10.9
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Total	1,385,093
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	33.0
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	26.6
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Delays in delivery	57.5
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Final costs higher than those indicated	17.8
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	32.3
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Fraud-related issues	13.5
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	19.3
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	15.6
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Problems related to security or health caused by products previously purchased on the Internet	4.2
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Other problems	12.6
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Total	1,358,963
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	35.9
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	32.5
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Delays in delivery	58.7
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Final costs higher than those indicated	12.4
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	36.1
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Fraud-related issues	16.2
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	22.4
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	11.5
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Problems related to security or health caused by products previously purchased on the Internet	1.5
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Other problems	12.4
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Total	6,308,667
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	39.6
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	31.6
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Delays in delivery	61.4
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Final costs higher than those indicated	16.5
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	33.3
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Fraud-related issues	13.0
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	19.8
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	11.9
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Problems related to security or health caused by products previously purchased on the Internet	2.8
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Other problems	9.6
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Total	1,187,620
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	37.2
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	34.9
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Delays in delivery	57.7
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Final costs higher than those indicated	15.9
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	34.0
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Fraud-related issues	14.1
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	19.6
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	10.1
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Problems related to security or health caused by products previously purchased on the Internet	3.0
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Other problems	12.9
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Total	4,678,889
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment, or it was difficult to use	38.3
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	31.4
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Delays in delivery	57.5
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	13.7
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	34.1
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Fraud-related issues	14.7
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	20.8
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	11.4
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Problems related to security or health caused by products previously purchased on the Internet	2.3
People who have had problems ordering goods or services over the Internet	Cohabitation in couple: Living with your spouse	Other problems	9.7
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Total	1,334,352
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	38.3
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	30.4
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	64.6
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	13.7
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	32.1
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	13.7
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	18.6
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	11.8
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Problems related to security or health caused by products previously purchased on the Internet	2.0
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	13.4
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Total	5,232,900
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	37.2
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	32.2
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	59.9
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	18.8
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	34.2
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	12.9
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	20.0
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	13.3
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Problems related to security or health caused by products previously purchased on the Internet	3.4
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Other problems	11.0
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Total	9,715,392
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	39.4
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	32.7
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Delays in delivery	60.0
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Final costs higher than those indicated	16.3
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Products or services ordered with defects or different from those ordered	34.6
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Fraud-related issues	13.5
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	20.1
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	12.1
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Problems related to security or health caused by products previously purchased on the Internet	2.8
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Other problems	11.3
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Total	1,530,750
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	27.7
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	25.5
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Delays in delivery	56.1
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Final costs higher than those indicated	14.4
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Products or services ordered with defects or different from those ordered	29.4
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Fraud-related issues	15.6
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	20.0
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	13.6
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Problems related to security or health caused by products previously purchased on the Internet	2.6
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Other problems	7.4