Reference population	Socio-economic characteristics	Problems with purchases	Total
Total Persons	Total Persons	Total	37,132,240
Total Persons	Total Persons	Some problem	30.3
Total Persons	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	11.4
Total Persons	Total Persons	Difficulty finding information about warranties or other legal rights	9.6
Total Persons	Total Persons	Delays in delivery	18.0
Total Persons	Total Persons	Final costs higher than those indicated	4.9
Total Persons	Total Persons	Products or services ordered with defects or different from those ordered	10.3
Total Persons	Total Persons	Fraud-related issues	4.2
Total Persons	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	6.1
Total Persons	Total Persons	Foreign sellers who do not fulfill orders in Spain	3.7
Total Persons	Total Persons	Problems related to security or health caused by products previously purchased on the Internet	0.8
Total Persons	Total Persons	Other problems	3.3
Total Persons	Studies completed: Less than primary	Total	515,477
Total Persons	Studies completed: Less than primary	Some problem	4.7
Total Persons	Studies completed: Less than primary	Technical failures on the website during ordering or payment, or it was difficult to use	1.8
Total Persons	Studies completed: Less than primary	Difficulty finding information about warranties or other legal rights	1.3
Total Persons	Studies completed: Less than primary	Delays in delivery	1.7
Total Persons	Studies completed: Less than primary	Final costs higher than those indicated	1.9
Total Persons	Studies completed: Less than primary	Products or services ordered with defects or different from those ordered	3.2
Total Persons	Studies completed: Less than primary	Fraud-related issues	1.4
Total Persons	Studies completed: Less than primary	Difficult claims or compensation or without satisfactory response after the claim	0.7
Total Persons	Studies completed: Less than primary	Foreign sellers who do not fulfill orders in Spain	..
Total Persons	Studies completed: Less than primary	Problems related to security or health caused by products previously purchased on the Internet	0.4
Total Persons	Studies completed: Less than primary	Other problems	..
Total Persons	Studies completed: Primary Education	Total	2,615,465
Total Persons	Studies completed: Primary Education	Some problem	10.6
Total Persons	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	2.9
Total Persons	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	3.4
Total Persons	Studies completed: Primary Education	Delays in delivery	4.0
Total Persons	Studies completed: Primary Education	Final costs higher than those indicated	2.4
Total Persons	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	3.6
Total Persons	Studies completed: Primary Education	Fraud-related issues	1.5
Total Persons	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	2.9
Total Persons	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	1.0
Total Persons	Studies completed: Primary Education	Problems related to security or health caused by products previously purchased on the Internet	0.6
Total Persons	Studies completed: Primary Education	Other problems	1.0
Total Persons	Studies completed: First stage Secondary Education	Total	8,282,417
Total Persons	Studies completed: First stage Secondary Education	Some problem	17.3
Total Persons	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	5.3
Total Persons	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	4.8
Total Persons	Studies completed: First stage Secondary Education	Delays in delivery	11.3
Total Persons	Studies completed: First stage Secondary Education	Final costs higher than those indicated	3.0
Total Persons	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	5.8
Total Persons	Studies completed: First stage Secondary Education	Fraud-related issues	2.5
Total Persons	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	3.2
Total Persons	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	2.2
Total Persons	Studies completed: First stage Secondary Education	Problems related to security or health caused by products previously purchased on the Internet	0.5
Total Persons	Studies completed: First stage Secondary Education	Other problems	1.8
Total Persons	Studies completed: Second stage Secondary Education	Total	8,930,003
Total Persons	Studies completed: Second stage Secondary Education	Some problem	30.5
Total Persons	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	11.2
Total Persons	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	9.4
Total Persons	Studies completed: Second stage Secondary Education	Delays in delivery	18.6
Total Persons	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	4.9
Total Persons	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	10.4
Total Persons	Studies completed: Second stage Secondary Education	Fraud-related issues	5.3
Total Persons	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	6.1
Total Persons	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	4.1
Total Persons	Studies completed: Second stage Secondary Education	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Studies completed: Second stage Secondary Education	Other problems	3.3
Total Persons	Studies completed: Advanced Vocational Education	Total	5,206,539
Total Persons	Studies completed: Advanced Vocational Education	Some problem	35.9
Total Persons	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	13.2
Total Persons	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	10.9
Total Persons	Studies completed: Advanced Vocational Education	Delays in delivery	21.8
Total Persons	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	5.2
Total Persons	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	14.0
Total Persons	Studies completed: Advanced Vocational Education	Fraud-related issues	4.5
Total Persons	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	8.4
Total Persons	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	5.0
Total Persons	Studies completed: Advanced Vocational Education	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Studies completed: Advanced Vocational Education	Other problems	3.5
Total Persons	Studies completed: University studies and similar	Total	4,473,853
Total Persons	Studies completed: University studies and similar	Some problem	42.2
Total Persons	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	16.3
Total Persons	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	14.9
Total Persons	Studies completed: University studies and similar	Delays in delivery	24.8
Total Persons	Studies completed: University studies and similar	Final costs higher than those indicated	7.6
Total Persons	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	13.5
Total Persons	Studies completed: University studies and similar	Fraud-related issues	5.4
Total Persons	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	8.9
Total Persons	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	5.0
Total Persons	Studies completed: University studies and similar	Problems related to security or health caused by products previously purchased on the Internet	1.4
Total Persons	Studies completed: University studies and similar	Other problems	5.5
Total Persons	Studies completed: University studies, Master's and similar	Total	6,306,029
Total Persons	Studies completed: University studies, Master's and similar	Some problem	43.2
Total Persons	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	18.8
Total Persons	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	14.2
Total Persons	Studies completed: University studies, Master's and similar	Delays in delivery	24.8
Total Persons	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	6.3
Total Persons	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	13.7
Total Persons	Studies completed: University studies, Master's and similar	Fraud-related issues	5.1
Total Persons	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	7.8
Total Persons	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	4.5
Total Persons	Studies completed: University studies, Master's and similar	Problems related to security or health caused by products previously purchased on the Internet	0.9
Total Persons	Studies completed: University studies, Master's and similar	Other problems	4.3
Total Persons	Studies completed: University doctorate	Total	560,149
Total Persons	Studies completed: University doctorate	Some problem	42.4
Total Persons	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	15.5
Total Persons	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	13.5
Total Persons	Studies completed: University doctorate	Delays in delivery	21.8
Total Persons	Studies completed: University doctorate	Final costs higher than those indicated	5.5
Total Persons	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	11.8
Total Persons	Studies completed: University doctorate	Fraud-related issues	4.8
Total Persons	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	6.5
Total Persons	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	7.1
Total Persons	Studies completed: University doctorate	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Studies completed: University doctorate	Other problems	4.3
Total Persons	Studies completed: Others	Total	242,309
Total Persons	Studies completed: Others	Some problem	27.6
Total Persons	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	15.4
Total Persons	Studies completed: Others	Difficulty finding information about warranties or other legal rights	14.2
Total Persons	Studies completed: Others	Delays in delivery	21.6
Total Persons	Studies completed: Others	Final costs higher than those indicated	4.7
Total Persons	Studies completed: Others	Products or services ordered with defects or different from those ordered	12.9
Total Persons	Studies completed: Others	Fraud-related issues	1.3
Total Persons	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	5.4
Total Persons	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	3.6
Total Persons	Studies completed: Others	Problems related to security or health caused by products previously purchased on the Internet	..
Total Persons	Studies completed: Others	Other problems	4.4
Total Persons	Employment situation: Employed economically active persons	Total	21,341,779
Total Persons	Employment situation: Employed economically active persons	Some problem	36.5
Total Persons	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	14.3
Total Persons	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	11.5
Total Persons	Employment situation: Employed economically active persons	Delays in delivery	21.7
Total Persons	Employment situation: Employed economically active persons	Final costs higher than those indicated	5.4
Total Persons	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	12.7
Total Persons	Employment situation: Employed economically active persons	Fraud-related issues	5.2
Total Persons	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	7.8
Total Persons	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	4.3
Total Persons	Employment situation: Employed economically active persons	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Employment situation: Employed economically active persons	Other problems	3.9
Total Persons	Employment situation: Unemployed economically active persons	Total	3,247,013
Total Persons	Employment situation: Unemployed economically active persons	Some problem	23.9
Total Persons	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	9.3
Total Persons	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	8.0
Total Persons	Employment situation: Unemployed economically active persons	Delays in delivery	13.9
Total Persons	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	4.9
Total Persons	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	9.2
Total Persons	Employment situation: Unemployed economically active persons	Fraud-related issues	3.7
Total Persons	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	6.2
Total Persons	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	3.4
Total Persons	Employment situation: Unemployed economically active persons	Problems related to security or health caused by products previously purchased on the Internet	0.1
Total Persons	Employment situation: Unemployed economically active persons	Other problems	3.3
Total Persons	Employment situation: Inactive population: Students	Total	3,651,508
Total Persons	Employment situation: Inactive population: Students	Some problem	32.8
Total Persons	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	10.5
Total Persons	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	10.5
Total Persons	Employment situation: Inactive population: Students	Delays in delivery	21.1
Total Persons	Employment situation: Inactive population: Students	Final costs higher than those indicated	7.3
Total Persons	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	9.0
Total Persons	Employment situation: Inactive population: Students	Fraud-related issues	2.8
Total Persons	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	3.7
Total Persons	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	4.8
Total Persons	Employment situation: Inactive population: Students	Problems related to security or health caused by products previously purchased on the Internet	1.3
Total Persons	Employment situation: Inactive population: Students	Other problems	2.4
Total Persons	Employment situation: Inactive population: Household chores	Total	1,680,326
Total Persons	Employment situation: Inactive population: Household chores	Some problem	19.8
Total Persons	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	4.2
Total Persons	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	5.0
Total Persons	Employment situation: Inactive population: Household chores	Delays in delivery	12.3
Total Persons	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	4.3
Total Persons	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	6.3
Total Persons	Employment situation: Inactive population: Household chores	Fraud-related issues	2.8
Total Persons	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	1.8
Total Persons	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	1.2
Total Persons	Employment situation: Inactive population: Household chores	Problems related to security or health caused by products previously purchased on the Internet	0.1
Total Persons	Employment situation: Inactive population: Household chores	Other problems	1.0
Total Persons	Employment situation: Inactive population: Pensioners	Total	5,467,707
Total Persons	Employment situation: Inactive population: Pensioners	Some problem	13.4
Total Persons	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	4.6
Total Persons	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	4.4
Total Persons	Employment situation: Inactive population: Pensioners	Delays in delivery	6.9
Total Persons	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	1.3
Total Persons	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	4.6
Total Persons	Employment situation: Inactive population: Pensioners	Fraud-related issues	1.9
Total Persons	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	2.5
Total Persons	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	1.6
Total Persons	Employment situation: Inactive population: Pensioners	Problems related to security or health caused by products previously purchased on the Internet	0.2
Total Persons	Employment situation: Inactive population: Pensioners	Other problems	1.4
Total Persons	Employment situation: Other employment situation	Total	1,743,906
Total Persons	Employment situation: Other employment situation	Some problem	24.1
Total Persons	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	10.8
Total Persons	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	8.3
Total Persons	Employment situation: Other employment situation	Delays in delivery	13.9
Total Persons	Employment situation: Other employment situation	Final costs higher than those indicated	4.9
Total Persons	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	6.8
Total Persons	Employment situation: Other employment situation	Fraud-related issues	4.1
Total Persons	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	5.9
Total Persons	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	4.3
Total Persons	Employment situation: Other employment situation	Problems related to security or health caused by products previously purchased on the Internet	0.4
Total Persons	Employment situation: Other employment situation	Other problems	4.7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15,542,834
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	37.7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	14.8
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	12.0
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	23.0
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	5.4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	13.1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	5.1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	8.1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	4.4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	4.0
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Total	2,441,472
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	34.0
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	12.5
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	9.8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	18.5
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	5.8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	13.0
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	5.8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	6.6
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	3.6
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Problems related to security or health caused by products previously purchased on the Internet	0.9
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	3.5
Total Persons	Professional Situation (in main job): Self-employed with employees	Total	1,326,078
Total Persons	Professional Situation (in main job): Self-employed with employees	Some problem	31.3
Total Persons	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	17.0
Total Persons	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	11.5
Total Persons	Professional Situation (in main job): Self-employed with employees	Delays in delivery	18.2
Total Persons	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	4.5
Total Persons	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	9.7
Total Persons	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	4.4
Total Persons	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	8.7
Total Persons	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	4.4
Total Persons	Professional Situation (in main job): Self-employed with employees	Problems related to security or health caused by products previously purchased on the Internet	2.3
Total Persons	Professional Situation (in main job): Self-employed with employees	Other problems	3.7
Total Persons	Professional Situation (in main job): Self-employed without employees	Total	1,854,505
Total Persons	Professional Situation (in main job): Self-employed without employees	Some problem	33.1
Total Persons	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	9.2
Total Persons	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	7.9
Total Persons	Professional Situation (in main job): Self-employed without employees	Delays in delivery	17.5
Total Persons	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	4.2
Total Persons	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	11.0
Total Persons	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	4.6
Total Persons	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	5.0
Total Persons	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	2.7
Total Persons	Professional Situation (in main job): Self-employed without employees	Problems related to security or health caused by products previously purchased on the Internet	1.6
Total Persons	Professional Situation (in main job): Self-employed without employees	Other problems	3.6
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Total	176,890
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Some problem	40.9
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	26.0
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	25.0
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Delays in delivery	22.7
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Final costs higher than those indicated	15.0
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	17.5
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Fraud-related issues	12.0
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	12.4
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	16.9
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Problems related to security or health caused by products previously purchased on the Internet	7.7
Total Persons	Professional Situation (in main job): Family help (without stipulated salary)	Other problems	7.3
Total Persons	Professional working pattern (in main job): Full-time	Total	17,930,625
Total Persons	Professional working pattern (in main job): Full-time	Some problem	36.5
Total Persons	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	14.1
Total Persons	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	12.1
Total Persons	Professional working pattern (in main job): Full-time	Delays in delivery	21.9
Total Persons	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	5.3
Total Persons	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	12.7
Total Persons	Professional working pattern (in main job): Full-time	Fraud-related issues	5.2
Total Persons	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	8.1
Total Persons	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	4.1
Total Persons	Professional working pattern (in main job): Full-time	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Professional working pattern (in main job): Full-time	Other problems	3.9
Total Persons	Professional working pattern (in main job): Part-time	Total	3,411,155
Total Persons	Professional working pattern (in main job): Part-time	Some problem	36.2
Total Persons	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	15.2
Total Persons	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	8.2
Total Persons	Professional working pattern (in main job): Part-time	Delays in delivery	21.1
Total Persons	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	6.0
Total Persons	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	12.6
Total Persons	Professional working pattern (in main job): Part-time	Fraud-related issues	5.0
Total Persons	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	5.8
Total Persons	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	5.3
Total Persons	Professional working pattern (in main job): Part-time	Problems related to security or health caused by products previously purchased on the Internet	1.3
Total Persons	Professional working pattern (in main job): Part-time	Other problems	4.2
Total Persons	Main occupation: Manual	Total	6,268,320
Total Persons	Main occupation: Manual	Some problem	25.3
Total Persons	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	7.9
Total Persons	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	7.2
Total Persons	Main occupation: Manual	Delays in delivery	15.6
Total Persons	Main occupation: Manual	Final costs higher than those indicated	3.1
Total Persons	Main occupation: Manual	Products or services ordered with defects or different from those ordered	9.5
Total Persons	Main occupation: Manual	Fraud-related issues	4.3
Total Persons	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	6.1
Total Persons	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	2.9
Total Persons	Main occupation: Manual	Problems related to security or health caused by products previously purchased on the Internet	0.6
Total Persons	Main occupation: Manual	Other problems	2.4
Total Persons	Main occupation: Non-manual	Total	15,073,460
Total Persons	Main occupation: Non-manual	Some problem	41.1
Total Persons	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	17.0
Total Persons	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	13.3
Total Persons	Main occupation: Non-manual	Delays in delivery	24.3
Total Persons	Main occupation: Non-manual	Final costs higher than those indicated	6.3
Total Persons	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	14.1
Total Persons	Main occupation: Non-manual	Fraud-related issues	5.5
Total Persons	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	8.5
Total Persons	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	4.9
Total Persons	Main occupation: Non-manual	Problems related to security or health caused by products previously purchased on the Internet	1.4
Total Persons	Main occupation: Non-manual	Other problems	4.6
Total Persons	Main occupation: Other workers	Total	764,442
Total Persons	Main occupation: Other workers	Some problem	54.5
Total Persons	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	24.6
Total Persons	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	17.2
Total Persons	Main occupation: Other workers	Delays in delivery	35.1
Total Persons	Main occupation: Other workers	Final costs higher than those indicated	8.2
Total Persons	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	22.2
Total Persons	Main occupation: Other workers	Fraud-related issues	5.7
Total Persons	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	11.6
Total Persons	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	7.0
Total Persons	Main occupation: Other workers	Problems related to security or health caused by products previously purchased on the Internet	0.4
Total Persons	Main occupation: Other workers	Other problems	6.9
Total Persons	Main occupation: ICT workers	Total	20,577,337
Total Persons	Main occupation: ICT workers	Some problem	35.8
Total Persons	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	13.9
Total Persons	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	11.3
Total Persons	Main occupation: ICT workers	Delays in delivery	21.2
Total Persons	Main occupation: ICT workers	Final costs higher than those indicated	5.3
Total Persons	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	12.4
Total Persons	Main occupation: ICT workers	Fraud-related issues	5.1
Total Persons	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	7.6
Total Persons	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	4.2
Total Persons	Main occupation: ICT workers	Problems related to security or health caused by products previously purchased on the Internet	1.2
Total Persons	Main occupation: ICT workers	Other problems	3.8
Total Persons	Net household monthly income: Less than 1,400 euros	Total	6,610,975
Total Persons	Net household monthly income: Less than 1,400 euros	Some problem	26.6
Total Persons	Net household monthly income: Less than 1,400 euros	Technical failures on the website during ordering or payment, or it was difficult to use	9.6
Total Persons	Net household monthly income: Less than 1,400 euros	Difficulty finding information about warranties or other legal rights	7.9
Total Persons	Net household monthly income: Less than 1,400 euros	Delays in delivery	16.1
Total Persons	Net household monthly income: Less than 1,400 euros	Final costs higher than those indicated	3.9
Total Persons	Net household monthly income: Less than 1,400 euros	Products or services ordered with defects or different from those ordered	10.3
Total Persons	Net household monthly income: Less than 1,400 euros	Fraud-related issues	3.1
Total Persons	Net household monthly income: Less than 1,400 euros	Difficult claims or compensation or without satisfactory response after the claim	5.3
Total Persons	Net household monthly income: Less than 1,400 euros	Foreign sellers who do not fulfill orders in Spain	3.8
Total Persons	Net household monthly income: Less than 1,400 euros	Problems related to security or health caused by products previously purchased on the Internet	0.8
Total Persons	Net household monthly income: Less than 1,400 euros	Other problems	2.9
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Total	5,453,580
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Some problem	24.1
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Technical failures on the website during ordering or payment, or it was difficult to use	7.8
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Difficulty finding information about warranties or other legal rights	7.2
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Delays in delivery	13.7
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Final costs higher than those indicated	5.5
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Products or services ordered with defects or different from those ordered	8.6
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Fraud-related issues	5.5
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Difficult claims or compensation or without satisfactory response after the claim	4.5
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Foreign sellers who do not fulfill orders in Spain	3.0
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Problems related to security or health caused by products previously purchased on the Internet	0.6
Total Persons	Net household monthly income: From 1,400 to less than 2,200 euros	Other problems	3.3
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Total	6,636,245
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Some problem	27.3
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Technical failures on the website during ordering or payment, or it was difficult to use	11.2
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Difficulty finding information about warranties or other legal rights	9.0
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Delays in delivery	15.2
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Final costs higher than those indicated	4.8
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Products or services ordered with defects or different from those ordered	9.0
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Fraud-related issues	3.1
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Difficult claims or compensation or without satisfactory response after the claim	5.7
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Foreign sellers who do not fulfill orders in Spain	3.7
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Problems related to security or health caused by products previously purchased on the Internet	1.0
Total Persons	Net household monthly income: From 2,200 to less than 3,100 euros	Other problems	2.2
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Total	8,265,462
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Some problem	30.3
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Technical failures on the website during ordering or payment, or it was difficult to use	11.1
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Difficulty finding information about warranties or other legal rights	9.1
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Delays in delivery	17.6
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Final costs higher than those indicated	5.0
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Products or services ordered with defects or different from those ordered	10.5
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Fraud-related issues	4.1
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Difficult claims or compensation or without satisfactory response after the claim	6.5
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Foreign sellers who do not fulfill orders in Spain	3.4
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Problems related to security or health caused by products previously purchased on the Internet	1.1
Total Persons	Net household monthly income: From 3,100 to less than 4,400 euros	Other problems	3.2
Total Persons	Net household monthly income: 4,400 euros or more	Total	9,190,619
Total Persons	Net household monthly income: 4,400 euros or more	Some problem	39.9
Total Persons	Net household monthly income: 4,400 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	15.9
Total Persons	Net household monthly income: 4,400 euros or more	Difficulty finding information about warranties or other legal rights	13.7
Total Persons	Net household monthly income: 4,400 euros or more	Delays in delivery	24.9
Total Persons	Net household monthly income: 4,400 euros or more	Final costs higher than those indicated	5.3
Total Persons	Net household monthly income: 4,400 euros or more	Products or services ordered with defects or different from those ordered	12.5
Total Persons	Net household monthly income: 4,400 euros or more	Fraud-related issues	5.1
Total Persons	Net household monthly income: 4,400 euros or more	Difficult claims or compensation or without satisfactory response after the claim	7.7
Total Persons	Net household monthly income: 4,400 euros or more	Foreign sellers who do not fulfill orders in Spain	4.6
Total Persons	Net household monthly income: 4,400 euros or more	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Net household monthly income: 4,400 euros or more	Other problems	4.6
Total Persons	Net household monthly income: DK/NA	Total	975,360
Total Persons	Net household monthly income: DK/NA	Some problem	19.6
Total Persons	Net household monthly income: DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	6.6
Total Persons	Net household monthly income: DK/NA	Difficulty finding information about warranties or other legal rights	3.7
Total Persons	Net household monthly income: DK/NA	Delays in delivery	12.4
Total Persons	Net household monthly income: DK/NA	Final costs higher than those indicated	2.6
Total Persons	Net household monthly income: DK/NA	Products or services ordered with defects or different from those ordered	4.9
Total Persons	Net household monthly income: DK/NA	Fraud-related issues	3.1
Total Persons	Net household monthly income: DK/NA	Difficult claims or compensation or without satisfactory response after the claim	3.5
Total Persons	Net household monthly income: DK/NA	Foreign sellers who do not fulfill orders in Spain	2.4
Total Persons	Net household monthly income: DK/NA	Problems related to security or health caused by products previously purchased on the Internet	0.7
Total Persons	Net household monthly income: DK/NA	Other problems	0.9
Persons who have used the Internet in the last 3 months	Total Persons	Total	22,137,074
Persons who have used the Internet in the last 3 months	Total Persons	Some problem	50.8
Persons who have used the Internet in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	19.2
Persons who have used the Internet in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	16.1
Persons who have used the Internet in the last 3 months	Total Persons	Delays in delivery	30.2
Persons who have used the Internet in the last 3 months	Total Persons	Final costs higher than those indicated	8.2
Persons who have used the Internet in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	17.2
Persons who have used the Internet in the last 3 months	Total Persons	Fraud-related issues	7.0
Persons who have used the Internet in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	10.2
Persons who have used the Internet in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	6.3
Persons who have used the Internet in the last 3 months	Total Persons	Problems related to security or health caused by products previously purchased on the Internet	1.4
Persons who have used the Internet in the last 3 months	Total Persons	Other problems	5.5
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Total	51,826
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Some problem	46.7
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Technical failures on the website during ordering or payment, or it was difficult to use	17.9
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Difficulty finding information about warranties or other legal rights	12.8
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Delays in delivery	16.4
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Final costs higher than those indicated	18.5
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Products or services ordered with defects or different from those ordered	31.8
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Fraud-related issues	14.0
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Difficult claims or compensation or without satisfactory response after the claim	6.8
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Foreign sellers who do not fulfill orders in Spain	..
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Problems related to security or health caused by products previously purchased on the Internet	3.7
Persons who have used the Internet in the last 3 months	Studies completed: Less than primary	Other problems	..
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Total	639,904
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Some problem	43.5
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	11.7
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	13.9
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Delays in delivery	16.4
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Final costs higher than those indicated	9.7
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	14.9
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Fraud-related issues	5.9
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	12.0
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	4.2
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Problems related to security or health caused by products previously purchased on the Internet	2.4
Persons who have used the Internet in the last 3 months	Studies completed: Primary Education	Other problems	4.0
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Total	3,341,871
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Some problem	43.0
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	13.0
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	11.9
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Delays in delivery	27.9
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Final costs higher than those indicated	7.5
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	14.4
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Fraud-related issues	6.1
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	8.0
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	5.3
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Problems related to security or health caused by products previously purchased on the Internet	1.3
Persons who have used the Internet in the last 3 months	Studies completed: First stage Secondary Education	Other problems	4.4
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Total	5,535,074
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Some problem	49.2
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	18.1
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	15.1
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Delays in delivery	29.9
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	7.9
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	16.8
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Fraud-related issues	8.5
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	9.8
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	6.7
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Problems related to security or health caused by products previously purchased on the Internet	1.7
Persons who have used the Internet in the last 3 months	Studies completed: Second stage Secondary Education	Other problems	5.3
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Total	3,669,236
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Some problem	51.0
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	18.8
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	15.4
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Delays in delivery	30.9
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	7.4
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	19.9
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Fraud-related issues	6.3
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	11.9
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	7.1
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Problems related to security or health caused by products previously purchased on the Internet	1.0
Persons who have used the Internet in the last 3 months	Studies completed: Advanced Vocational Education	Other problems	5.0
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Total	3,404,424
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Some problem	55.4
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	21.4
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	19.5
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Delays in delivery	32.6
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Final costs higher than those indicated	10.0
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	17.7
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Fraud-related issues	7.1
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	11.7
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	6.5
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Problems related to security or health caused by products previously purchased on the Internet	1.8
Persons who have used the Internet in the last 3 months	Studies completed: University studies and similar	Other problems	7.3
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Total	4,915,557
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Some problem	55.4
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	24.1
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	18.2
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Delays in delivery	31.8
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	8.0
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	17.6
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Fraud-related issues	6.6
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	10.0
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	5.7
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Problems related to security or health caused by products previously purchased on the Internet	1.1
Persons who have used the Internet in the last 3 months	Studies completed: University studies, Master's and similar	Other problems	5.6
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Total	441,819
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Some problem	53.8
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	19.6
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	17.1
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Delays in delivery	27.7
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Final costs higher than those indicated	7.0
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	15.0
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Fraud-related issues	6.1
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	8.2
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	9.0
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Problems related to security or health caused by products previously purchased on the Internet	1.3
Persons who have used the Internet in the last 3 months	Studies completed: University doctorate	Other problems	5.5
Persons who have used the Internet in the last 3 months	Studies completed: Others	Total	137,363
Persons who have used the Internet in the last 3 months	Studies completed: Others	Some problem	48.8
Persons who have used the Internet in the last 3 months	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	27.1
Persons who have used the Internet in the last 3 months	Studies completed: Others	Difficulty finding information about warranties or other legal rights	25.0
Persons who have used the Internet in the last 3 months	Studies completed: Others	Delays in delivery	38.1
Persons who have used the Internet in the last 3 months	Studies completed: Others	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Studies completed: Others	Products or services ordered with defects or different from those ordered	22.8
Persons who have used the Internet in the last 3 months	Studies completed: Others	Fraud-related issues	2.3
Persons who have used the Internet in the last 3 months	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	9.4
Persons who have used the Internet in the last 3 months	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	6.3
Persons who have used the Internet in the last 3 months	Studies completed: Others	Problems related to security or health caused by products previously purchased on the Internet	..
Persons who have used the Internet in the last 3 months	Studies completed: Others	Other problems	7.7
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Total	14,822,371
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Some problem	52.5
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	20.6
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	16.5
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Delays in delivery	31.3
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Final costs higher than those indicated	7.8
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	18.3
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Fraud-related issues	7.4
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	11.2
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	6.2
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Problems related to security or health caused by products previously purchased on the Internet	1.6
Persons who have used the Internet in the last 3 months	Employment situation: Employed economically active persons	Other problems	5.7
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Total	1,714,512
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Some problem	45.4
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	17.6
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	15.2
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Delays in delivery	26.3
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	9.3
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	17.5
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Fraud-related issues	7.0
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	11.7
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	6.4
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Problems related to security or health caused by products previously purchased on the Internet	0.2
Persons who have used the Internet in the last 3 months	Employment situation: Unemployed economically active persons	Other problems	6.3
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Total	2,315,907
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Some problem	51.7
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	16.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	16.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Delays in delivery	33.3
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Final costs higher than those indicated	11.5
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	14.1
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Fraud-related issues	4.4
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	5.9
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	7.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Problems related to security or health caused by products previously purchased on the Internet	2.1
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Students	Other problems	3.8
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Total	629,002
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Some problem	52.9
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	11.3
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	13.4
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Delays in delivery	33.0
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	11.5
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	16.9
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Fraud-related issues	7.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	4.7
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	3.3
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Problems related to security or health caused by products previously purchased on the Internet	0.3
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Household chores	Other problems	2.7
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Total	1,732,223
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Some problem	42.3
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	14.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	13.9
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Delays in delivery	21.7
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	4.0
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	14.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Fraud-related issues	5.9
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	7.9
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	5.2
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Problems related to security or health caused by products previously purchased on the Internet	0.6
Persons who have used the Internet in the last 3 months	Employment situation: Inactive population: Pensioners	Other problems	4.3
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Total	923,060
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Some problem	45.6
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	20.4
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	15.8
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Delays in delivery	26.2
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Final costs higher than those indicated	9.3
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	12.8
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Fraud-related issues	7.8
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	11.2
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	8.2
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Problems related to security or health caused by products previously purchased on the Internet	0.8
Persons who have used the Internet in the last 3 months	Employment situation: Other employment situation	Other problems	8.9
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	11,070,091
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	52.9
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	20.8
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	16.8
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	32.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	7.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	18.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	7.2
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	11.4
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	6.2
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems related to security or health caused by products previously purchased on the Internet	1.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	5.7
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1,563,517
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	53.1
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	19.5
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	15.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	28.8
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	9.0
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	20.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	9.1
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	10.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	5.7
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems related to security or health caused by products previously purchased on the Internet	1.4
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	5.5
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	918,243
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Some problem	45.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	24.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	16.7
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Delays in delivery	26.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	6.5
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	14.0
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	6.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	12.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	6.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Problems related to security or health caused by products previously purchased on the Internet	3.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other problems	5.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1,164,100
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Some problem	52.8
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	14.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	12.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Delays in delivery	27.9
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	6.8
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	17.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	7.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	8.0
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	4.3
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Problems related to security or health caused by products previously purchased on the Internet	2.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other problems	5.7
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Total	106,420
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Some problem	68.0
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	43.2
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	41.5
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Delays in delivery	37.7
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Final costs higher than those indicated	25.0
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	29.1
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Fraud-related issues	19.9
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	20.6
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	28.1
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Problems related to security or health caused by products previously purchased on the Internet	12.7
Persons who have used the Internet in the last 3 months	Professional Situation (in main job): Family help (without stipulated salary)	Other problems	12.1
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Total	12,561,358
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Some problem	52.2
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	20.2
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	17.3
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Delays in delivery	31.2
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	7.6
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	18.2
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Fraud-related issues	7.4
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	11.6
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	5.9
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Problems related to security or health caused by products previously purchased on the Internet	1.6
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Full-time	Other problems	5.6
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Total	2,261,013
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Some problem	54.5
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	22.9
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	12.4
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Delays in delivery	31.8
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	9.0
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	18.9
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Fraud-related issues	7.5
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	8.8
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	8.0
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Problems related to security or health caused by products previously purchased on the Internet	2.0
Persons who have used the Internet in the last 3 months	Professional working pattern (in main job): Part-time	Other problems	6.4
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Total	3,370,447
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Some problem	47.0
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	14.7
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	13.4
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Delays in delivery	28.9
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Final costs higher than those indicated	5.8
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Products or services ordered with defects or different from those ordered	17.6
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Fraud-related issues	8.0
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	11.3
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	5.3
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Problems related to security or health caused by products previously purchased on the Internet	1.1
Persons who have used the Internet in the last 3 months	Main occupation: Manual	Other problems	4.4
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Total	11,451,924
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Some problem	54.2
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	22.3
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	17.4
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Delays in delivery	32.0
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Final costs higher than those indicated	8.3
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	18.5
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Fraud-related issues	7.3
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	11.2
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	6.4
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Problems related to security or health caused by products previously purchased on the Internet	1.8
Persons who have used the Internet in the last 3 months	Main occupation: Non-manual	Other problems	6.1
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Total	677,341
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Some problem	61.5
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	27.8
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	19.4
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Delays in delivery	39.6
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Final costs higher than those indicated	9.2
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	25.1
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Fraud-related issues	6.4
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	13.1
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	7.9
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Problems related to security or health caused by products previously purchased on the Internet	0.5
Persons who have used the Internet in the last 3 months	Main occupation: Other workers	Other problems	7.7
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Total	14,145,030
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Some problem	52.1
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	20.3
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	16.4
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Delays in delivery	30.9
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Final costs higher than those indicated	7.7
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	18.0
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Fraud-related issues	7.5
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	11.1
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	6.1
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Problems related to security or health caused by products previously purchased on the Internet	1.7
Persons who have used the Internet in the last 3 months	Main occupation: ICT workers	Other problems	5.6
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Total	3,522,225
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Some problem	49.9
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Technical failures on the website during ordering or payment, or it was difficult to use	18.0
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Difficulty finding information about warranties or other legal rights	14.9
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Delays in delivery	30.2
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Final costs higher than those indicated	7.3
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Products or services ordered with defects or different from those ordered	19.4
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Fraud-related issues	5.8
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Difficult claims or compensation or without satisfactory response after the claim	10.0
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Foreign sellers who do not fulfill orders in Spain	7.1
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Problems related to security or health caused by products previously purchased on the Internet	1.4
Persons who have used the Internet in the last 3 months	Net household monthly income: Less than 1,400 euros	Other problems	5.4
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Total	2,576,115
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Some problem	51.0
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Technical failures on the website during ordering or payment, or it was difficult to use	16.6
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Difficulty finding information about warranties or other legal rights	15.3
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Delays in delivery	29.0
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Final costs higher than those indicated	11.7
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Products or services ordered with defects or different from those ordered	18.1
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Fraud-related issues	11.7
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Difficult claims or compensation or without satisfactory response after the claim	9.6
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Foreign sellers who do not fulfill orders in Spain	6.4
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Problems related to security or health caused by products previously purchased on the Internet	1.3
Persons who have used the Internet in the last 3 months	Net household monthly income: From 1,400 to less than 2,200 euros	Other problems	6.9
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Total	3,665,382
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Some problem	49.5
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Technical failures on the website during ordering or payment, or it was difficult to use	20.3
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Difficulty finding information about warranties or other legal rights	16.3
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Delays in delivery	27.6
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Final costs higher than those indicated	8.7
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Products or services ordered with defects or different from those ordered	16.4
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Fraud-related issues	5.6
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Difficult claims or compensation or without satisfactory response after the claim	10.3
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Foreign sellers who do not fulfill orders in Spain	6.7
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Problems related to security or health caused by products previously purchased on the Internet	1.8
Persons who have used the Internet in the last 3 months	Net household monthly income: From 2,200 to less than 3,100 euros	Other problems	4.0
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Total	5,263,740
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Some problem	47.5
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Technical failures on the website during ordering or payment, or it was difficult to use	17.4
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Difficulty finding information about warranties or other legal rights	14.2
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Delays in delivery	27.6
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Final costs higher than those indicated	7.8
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Products or services ordered with defects or different from those ordered	16.5
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Fraud-related issues	6.4
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Difficult claims or compensation or without satisfactory response after the claim	10.3
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Foreign sellers who do not fulfill orders in Spain	5.4
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Problems related to security or health caused by products previously purchased on the Internet	1.7
Persons who have used the Internet in the last 3 months	Net household monthly income: From 3,100 to less than 4,400 euros	Other problems	5.0
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Total	6,683,118
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Some problem	54.9
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	21.9
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Difficulty finding information about warranties or other legal rights	18.9
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Delays in delivery	34.2
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Final costs higher than those indicated	7.3
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Products or services ordered with defects or different from those ordered	17.2
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Fraud-related issues	7.0
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Difficult claims or compensation or without satisfactory response after the claim	10.6
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Foreign sellers who do not fulfill orders in Spain	6.3
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Problems related to security or health caused by products previously purchased on the Internet	1.0
Persons who have used the Internet in the last 3 months	Net household monthly income: 4,400 euros or more	Other problems	6.3
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Total	426,495
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Some problem	44.7
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	15.0
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Difficulty finding information about warranties or other legal rights	8.4
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Delays in delivery	28.4
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Final costs higher than those indicated	5.8
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Products or services ordered with defects or different from those ordered	11.3
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Fraud-related issues	7.1
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Difficult claims or compensation or without satisfactory response after the claim	8.0
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Foreign sellers who do not fulfill orders in Spain	5.5
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Problems related to security or health caused by products previously purchased on the Internet	1.6
Persons who have used the Internet in the last 3 months	Net household monthly income: DK/NA	Other problems	2.1
People who have had problems ordering goods or services over the Internet	Total Persons	Total	11,246,141
People who have had problems ordering goods or services over the Internet	Total Persons	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	37.8
People who have had problems ordering goods or services over the Internet	Total Persons	Difficulty finding information about warranties or other legal rights	31.7
People who have had problems ordering goods or services over the Internet	Total Persons	Delays in delivery	59.4
People who have had problems ordering goods or services over the Internet	Total Persons	Final costs higher than those indicated	16.1
People who have had problems ordering goods or services over the Internet	Total Persons	Products or services ordered with defects or different from those ordered	33.9
People who have had problems ordering goods or services over the Internet	Total Persons	Fraud-related issues	13.8
People who have had problems ordering goods or services over the Internet	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	20.1
People who have had problems ordering goods or services over the Internet	Total Persons	Foreign sellers who do not fulfill orders in Spain	12.3
People who have had problems ordering goods or services over the Internet	Total Persons	Problems related to security or health caused by products previously purchased on the Internet	2.8
People who have had problems ordering goods or services over the Internet	Total Persons	Other problems	10.8
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Total	24,178
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Technical failures on the website during ordering or payment, or it was difficult to use	38.5
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Difficulty finding information about warranties or other legal rights	27.5
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Delays in delivery	35.2
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Final costs higher than those indicated	39.7
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Products or services ordered with defects or different from those ordered	68.2
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Fraud-related issues	29.9
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Difficult claims or compensation or without satisfactory response after the claim	14.6
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Foreign sellers who do not fulfill orders in Spain	..
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Problems related to security or health caused by products previously purchased on the Internet	7.9
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Other problems	..
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Total	278,161
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	26.9
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	31.9
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Delays in delivery	37.8
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Final costs higher than those indicated	22.3
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	34.3
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Fraud-related issues	13.7
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	27.6
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	9.7
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Problems related to security or health caused by products previously purchased on the Internet	5.6
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Other problems	9.3
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Total	1,436,912
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	30.3
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	27.6
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Delays in delivery	64.9
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Final costs higher than those indicated	17.4
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	33.4
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Fraud-related issues	14.2
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	18.7
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	12.4
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Problems related to security or health caused by products previously purchased on the Internet	3.1
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Other problems	10.3
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Total	2,721,338
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	36.9
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	30.7
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Delays in delivery	60.9
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	16.0
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	34.1
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Fraud-related issues	17.3
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	19.9
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	13.5
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Problems related to security or health caused by products previously purchased on the Internet	3.5
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Other problems	10.8
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Total	1,870,956
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	36.8
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	30.2
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Delays in delivery	60.6
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	14.4
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	39.0
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Fraud-related issues	12.4
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	23.2
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	14.0
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Problems related to security or health caused by products previously purchased on the Internet	2.0
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Other problems	9.9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Total	1,887,350
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	38.6
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	35.2
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Delays in delivery	58.8
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Final costs higher than those indicated	18.0
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	31.9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Fraud-related issues	12.8
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	21.1
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	11.8
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Problems related to security or health caused by products previously purchased on the Internet	3.2
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Other problems	13.1
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Total	2,722,778
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	43.5
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	32.9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Delays in delivery	57.4
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	14.5
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	31.8
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Fraud-related issues	11.8
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	18.0
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	10.4
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Problems related to security or health caused by products previously purchased on the Internet	2.0
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Other problems	10.1
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Total	237,479
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	36.5
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	31.8
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Delays in delivery	51.5
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Final costs higher than those indicated	13.0
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	27.9
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Fraud-related issues	11.3
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	15.3
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	16.8
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Problems related to security or health caused by products previously purchased on the Internet	2.4
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Other problems	10.2
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Total	66,990
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	55.7
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Difficulty finding information about warranties or other legal rights	51.3
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Delays in delivery	78.1
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Final costs higher than those indicated	17.1
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Products or services ordered with defects or different from those ordered	46.7
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Fraud-related issues	4.7
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	19.4
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	12.9
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Problems related to security or health caused by products previously purchased on the Internet	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Other problems	15.8
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Total	7,784,798
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	39.2
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	31.5
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Delays in delivery	59.6
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Final costs higher than those indicated	14.8
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	34.8
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Fraud-related issues	14.2
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	21.3
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	11.8
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Problems related to security or health caused by products previously purchased on the Internet	3.1
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Other problems	10.8
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Total	777,594
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	38.7
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	33.5
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Delays in delivery	57.9
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	20.6
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	38.6
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Fraud-related issues	15.5
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	25.8
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	14.1
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Problems related to security or health caused by products previously purchased on the Internet	0.5
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Other problems	13.9
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Total	1,197,749
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	32.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	32.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Delays in delivery	64.4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Final costs higher than those indicated	22.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	27.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Fraud-related issues	8.5
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	11.4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	14.6
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Problems related to security or health caused by products previously purchased on the Internet	4.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Other problems	7.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Total	333,022
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	21.4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	25.4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Delays in delivery	62.2
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	21.6
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	31.9
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Fraud-related issues	14.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	8.9
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	6.2
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Problems related to security or health caused by products previously purchased on the Internet	0.6
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Other problems	5.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Total	732,055
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	34.6
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	32.8
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Delays in delivery	51.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	9.4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	34.5
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Fraud-related issues	13.9
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	18.7
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	12.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Problems related to security or health caused by products previously purchased on the Internet	1.3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Other problems	10.1
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Total	420,922
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	44.7
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	34.5
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Delays in delivery	57.5
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Final costs higher than those indicated	20.4
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	28.1
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Fraud-related issues	17.1
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	24.5
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	17.9
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Problems related to security or health caused by products previously purchased on the Internet	1.8
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Other problems	19.4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	5,853,121
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	39.4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	31.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	61.2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	14.5
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	34.7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	13.6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	21.6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	11.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems related to security or health caused by products previously purchased on the Internet	2.5
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	10.7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Total	829,595
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	36.7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	28.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	54.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	17.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	38.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	17.1
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	19.5
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	10.6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Problems related to security or health caused by products previously purchased on the Internet	2.6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	10.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Total	415,620
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	54.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	36.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Delays in delivery	58.2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	14.4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	30.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	14.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	27.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	13.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Problems related to security or health caused by products previously purchased on the Internet	7.2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Other problems	11.7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Total	614,072
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	27.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	23.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Delays in delivery	53.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	12.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	33.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	13.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	15.2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	8.2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Problems related to security or health caused by products previously purchased on the Internet	4.9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Other problems	10.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Total	72,390
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	63.6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	61.0
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Delays in delivery	55.5
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Final costs higher than those indicated	36.7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	42.8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Fraud-related issues	29.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	30.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	41.3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Problems related to security or health caused by products previously purchased on the Internet	18.7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Family help (without stipulated salary)	Other problems	17.8
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Total	6,551,609
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	38.7
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	33.1
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Delays in delivery	59.8
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	14.5
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	34.9
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Fraud-related issues	14.2
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	22.2
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	11.2
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Problems related to security or health caused by products previously purchased on the Internet	3.0
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Other problems	10.7
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Total	1,233,190
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	42.1
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	22.8
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Delays in delivery	58.3
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	16.5
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	34.7
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Fraud-related issues	13.8
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	16.2
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	14.7
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Problems related to security or health caused by products previously purchased on the Internet	3.6
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Other problems	11.7
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Total	1,583,537
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	31.3
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	28.4
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Delays in delivery	61.6
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Final costs higher than those indicated	12.4
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Products or services ordered with defects or different from those ordered	37.4
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Fraud-related issues	17.1
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	24.0
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	11.3
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Problems related to security or health caused by products previously purchased on the Internet	2.3
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Other problems	9.4
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Total	6,201,261
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	41.2
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	32.2
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Delays in delivery	59.1
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Final costs higher than those indicated	15.4
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	34.2
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Fraud-related issues	13.4
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	20.6
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	11.9
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Problems related to security or health caused by products previously purchased on the Internet	3.3
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Other problems	11.2
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Total	416,665
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	45.2
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	31.6
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Delays in delivery	64.3
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Final costs higher than those indicated	15.0
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	40.7
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Fraud-related issues	10.4
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	21.2
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	12.9
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Problems related to security or health caused by products previously purchased on the Internet	0.8
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Other problems	12.6
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Total	7,368,133
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	38.9
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	31.4
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Delays in delivery	59.3
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Final costs higher than those indicated	14.8
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	34.5
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Fraud-related issues	14.4
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	21.3
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	11.7
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Problems related to security or health caused by products previously purchased on the Internet	3.3
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Other problems	10.7
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Total	1,756,082
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Technical failures on the website during ordering or payment, or it was difficult to use	36.1
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Difficulty finding information about warranties or other legal rights	29.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Delays in delivery	60.7
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Final costs higher than those indicated	14.7
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Products or services ordered with defects or different from those ordered	38.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Fraud-related issues	11.7
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Difficult claims or compensation or without satisfactory response after the claim	20.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Foreign sellers who do not fulfill orders in Spain	14.2
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Problems related to security or health caused by products previously purchased on the Internet	2.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: Less than 1,400 euros	Other problems	10.8
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Total	1,313,951
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Technical failures on the website during ordering or payment, or it was difficult to use	32.5
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Difficulty finding information about warranties or other legal rights	29.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Delays in delivery	56.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Final costs higher than those indicated	23.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Products or services ordered with defects or different from those ordered	35.5
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Fraud-related issues	23.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Difficult claims or compensation or without satisfactory response after the claim	18.8
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Foreign sellers who do not fulfill orders in Spain	12.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Problems related to security or health caused by products previously purchased on the Internet	2.5
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 1,400 to less than 2,200 euros	Other problems	13.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Total	1,812,639
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Technical failures on the website during ordering or payment, or it was difficult to use	41.1
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Difficulty finding information about warranties or other legal rights	33.1
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Delays in delivery	55.8
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Final costs higher than those indicated	17.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Products or services ordered with defects or different from those ordered	33.1
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Fraud-related issues	11.2
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Difficult claims or compensation or without satisfactory response after the claim	20.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Foreign sellers who do not fulfill orders in Spain	13.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Problems related to security or health caused by products previously purchased on the Internet	3.7
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 2,200 to less than 3,100 euros	Other problems	8.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Total	2,501,282
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Technical failures on the website during ordering or payment, or it was difficult to use	36.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Difficulty finding information about warranties or other legal rights	30.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Delays in delivery	58.1
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Final costs higher than those indicated	16.5
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Products or services ordered with defects or different from those ordered	34.8
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Fraud-related issues	13.5
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Difficult claims or compensation or without satisfactory response after the claim	21.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Foreign sellers who do not fulfill orders in Spain	11.3
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Problems related to security or health caused by products previously purchased on the Internet	3.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: From 3,100 to less than 4,400 euros	Other problems	10.5
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Total	3,671,468
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	39.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Difficulty finding information about warranties or other legal rights	34.3
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Delays in delivery	62.3
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Final costs higher than those indicated	13.3
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Products or services ordered with defects or different from those ordered	31.3
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Fraud-related issues	12.7
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Difficult claims or compensation or without satisfactory response after the claim	19.4
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Foreign sellers who do not fulfill orders in Spain	11.4
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Problems related to security or health caused by products previously purchased on the Internet	1.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: 4,400 euros or more	Other problems	11.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Total	190,720
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Some problem	100.0
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	33.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Difficulty finding information about warranties or other legal rights	18.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Delays in delivery	63.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Final costs higher than those indicated	13.1
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Products or services ordered with defects or different from those ordered	25.2
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Fraud-related issues	15.9
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Difficult claims or compensation or without satisfactory response after the claim	17.8
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Foreign sellers who do not fulfill orders in Spain	12.4
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Problems related to security or health caused by products previously purchased on the Internet	3.6
People who have had problems ordering goods or services over the Internet	Net household monthly income: DK/NA	Other problems	4.8