Autonomous City and Community;Reasons stated;Total
National Total;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;5.047.728
National Total;There was not a service available in the webpage;9,9
National Total;Lack of knowledge or ability;24
National Total;Concern about the protection and security of personal data;17,4
National Total;They do not have an electronic signature or certificate or have problems using them;19
National Total;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,8
National Total;Other reasons;37,2
Andalucía;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;538.973
Andalucía;There was not a service available in the webpage;7,4
Andalucía;Lack of knowledge or ability;26,9
Andalucía;Concern about the protection and security of personal data;14,5
Andalucía;They do not have an electronic signature or certificate or have problems using them;20
Andalucía;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);44,1
Andalucía;Other reasons;29
Aragón;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;130.754
Aragón;There was not a service available in the webpage;15,2
Aragón;Lack of knowledge or ability;23,6
Aragón;Concern about the protection and security of personal data;14,3
Aragón;They do not have an electronic signature or certificate or have problems using them;24,7
Aragón;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33,1
Aragón;Other reasons;47,7
Asturias, Principado de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;122.614
Asturias, Principado de;There was not a service available in the webpage;10,8
Asturias, Principado de;Lack of knowledge or ability;24,1
Asturias, Principado de;Concern about the protection and security of personal data;22,6
Asturias, Principado de;They do not have an electronic signature or certificate or have problems using them;14,4
Asturias, Principado de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);35
Asturias, Principado de;Other reasons;19,3
Balears, Illes;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;166.899
Balears, Illes;There was not a service available in the webpage;11,4
Balears, Illes;Lack of knowledge or ability;18,5
Balears, Illes;Concern about the protection and security of personal data;15,6
Balears, Illes;They do not have an electronic signature or certificate or have problems using them;14,9
Balears, Illes;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);32,9
Balears, Illes;Other reasons;55,4
Canarias;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;159.890
Canarias;There was not a service available in the webpage;19,8
Canarias;Lack of knowledge or ability;12,3
Canarias;Concern about the protection and security of personal data;14,1
Canarias;They do not have an electronic signature or certificate or have problems using them;5,3
Canarias;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);10,1
Canarias;Other reasons;57,6
Cantabria;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;41.023
Cantabria;There was not a service available in the webpage;10
Cantabria;Lack of knowledge or ability;34
Cantabria;Concern about the protection and security of personal data;14,4
Cantabria;They do not have an electronic signature or certificate or have problems using them;14,9
Cantabria;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);31,7
Cantabria;Other reasons;46,9
Castilla y León;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;338.840
Castilla y León;There was not a service available in the webpage;9,4
Castilla y León;Lack of knowledge or ability;22,9
Castilla y León;Concern about the protection and security of personal data;23,4
Castilla y León;They do not have an electronic signature or certificate or have problems using them;26,4
Castilla y León;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,5
Castilla y León;Other reasons;46,1
Castilla-La Mancha;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;179.131
Castilla-La Mancha;There was not a service available in the webpage;6,5
Castilla-La Mancha;Lack of knowledge or ability;24
Castilla-La Mancha;Concern about the protection and security of personal data;15,7
Castilla-La Mancha;They do not have an electronic signature or certificate or have problems using them;12,5
Castilla-La Mancha;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);30,2
Castilla-La Mancha;Other reasons;51,6
Cataluña;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;883.058
Cataluña;There was not a service available in the webpage;6,4
Cataluña;Lack of knowledge or ability;26
Cataluña;Concern about the protection and security of personal data;19,9
Cataluña;They do not have an electronic signature or certificate or have problems using them;12,2
Cataluña;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);55,8
Cataluña;Other reasons;25,2
Comunitat Valenciana;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;467.405
Comunitat Valenciana;There was not a service available in the webpage;13,1
Comunitat Valenciana;Lack of knowledge or ability;32,6
Comunitat Valenciana;Concern about the protection and security of personal data;18,9
Comunitat Valenciana;They do not have an electronic signature or certificate or have problems using them;29,6
Comunitat Valenciana;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);44,4
Comunitat Valenciana;Other reasons;32,9
Extremadura;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;101.606
Extremadura;There was not a service available in the webpage;7,9
Extremadura;Lack of knowledge or ability;16,6
Extremadura;Concern about the protection and security of personal data;13,8
Extremadura;They do not have an electronic signature or certificate or have problems using them;9,4
Extremadura;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);47,1
Extremadura;Other reasons;35,6
Galicia;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;377.473
Galicia;There was not a service available in the webpage;10
Galicia;Lack of knowledge or ability;18,5
Galicia;Concern about the protection and security of personal data;10,7
Galicia;They do not have an electronic signature or certificate or have problems using them;17,9
Galicia;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);35,1
Galicia;Other reasons;32,1
Madrid, Comunidad de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;974.504
Madrid, Comunidad de;There was not a service available in the webpage;12,4
Madrid, Comunidad de;Lack of knowledge or ability;18,2
Madrid, Comunidad de;Concern about the protection and security of personal data;17,9
Madrid, Comunidad de;They do not have an electronic signature or certificate or have problems using them;23,9
Madrid, Comunidad de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33,3
Madrid, Comunidad de;Other reasons;44,1
Murcia, Región de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;170.200
Murcia, Región de;There was not a service available in the webpage;6
Murcia, Región de;Lack of knowledge or ability;40,7
Murcia, Región de;Concern about the protection and security of personal data;13,2
Murcia, Región de;They do not have an electronic signature or certificate or have problems using them;14,7
Murcia, Región de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42,8
Murcia, Región de;Other reasons;23,9
Navarra, Comunidad Foral de;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;74.866
Navarra, Comunidad Foral de;There was not a service available in the webpage;12,9
Navarra, Comunidad Foral de;Lack of knowledge or ability;23,5
Navarra, Comunidad Foral de;Concern about the protection and security of personal data;20,7
Navarra, Comunidad Foral de;They do not have an electronic signature or certificate or have problems using them;34,5
Navarra, Comunidad Foral de;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);11,4
Navarra, Comunidad Foral de;Other reasons;47
País Vasco;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;259.074
País Vasco;There was not a service available in the webpage;8,3
País Vasco;Lack of knowledge or ability;25,8
País Vasco;Concern about the protection and security of personal data;18,8
País Vasco;They do not have an electronic signature or certificate or have problems using them;11
País Vasco;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);20,1
País Vasco;Other reasons;46,8
Rioja, La;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;45.708
Rioja, La;There was not a service available in the webpage;0,9
Rioja, La;Lack of knowledge or ability;30,3
Rioja, La;Concern about the protection and security of personal data;20,5
Rioja, La;They do not have an electronic signature or certificate or have problems using them;20,1
Rioja, La;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);47,4
Rioja, La;Other reasons;40,7
Ceuta;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;7.901
Ceuta;There was not a service available in the webpage;5,2
Ceuta;Lack of knowledge or ability;10
Ceuta;Concern about the protection and security of personal data;7,8
Ceuta;They do not have an electronic signature or certificate or have problems using them;21,7
Ceuta;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42,9
Ceuta;Other reasons;18,5
Melilla;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;7.808
Melilla;There was not a service available in the webpage;3,6
Melilla;Lack of knowledge or ability;58,6
Melilla;Concern about the protection and security of personal data;17,7
Melilla;They do not have an electronic signature or certificate or have problems using them;57,8
Melilla;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);30,3
Melilla;Other reasons;30,4