Demographic characteristics;Type of action;Total
Total Persons;Total Persons who have used a computer in the last 12 months;26.644.542
Total Persons;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;63,4
Total Persons;Obtain information from Public Administrations webpages;60
Total Persons;Download official forms;44,1
Total Persons;Send filled forms;37,1
Sex: Male;Total Persons who have used a computer in the last 12 months;13.530.726
Sex: Male;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;64,6
Sex: Male;Obtain information from Public Administrations webpages;61,5
Sex: Male;Download official forms;45,1
Sex: Male;Send filled forms;38,1
Sex: Female;Total Persons who have used a computer in the last 12 months;13.113.816
Sex: Female;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;62
Sex: Female;Obtain information from Public Administrations webpages;58,6
Sex: Female;Download official forms;43,1
Sex: Female;Send filled forms;36
Age: 16 to 24 years old;Total Persons who have used a computer in the last 12 months;3.990.208
Age: 16 to 24 years old;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;60,2
Age: 16 to 24 years old;Obtain information from Public Administrations webpages;56
Age: 16 to 24 years old;Download official forms;40,6
Age: 16 to 24 years old;Send filled forms;31,8
Age: 25 to 34 years old;Total Persons who have used a computer in the last 12 months;5.768.604
Age: 25 to 34 years old;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;67
Age: 25 to 34 years old;Obtain information from Public Administrations webpages;62,9
Age: 25 to 34 years old;Download official forms;47,8
Age: 25 to 34 years old;Send filled forms;40,7
Age: 35 to 44 years old;Total Persons who have used a computer in the last 12 months;7.148.289
Age: 35 to 44 years old;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;68,2
Age: 35 to 44 years old;Obtain information from Public Administrations webpages;65,5
Age: 35 to 44 years old;Download official forms;47,7
Age: 35 to 44 years old;Send filled forms;40,6
Age: 45 to 54 years old;Total Persons who have used a computer in the last 12 months;5.609.418
Age: 45 to 54 years old;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;63,5
Age: 45 to 54 years old;Obtain information from Public Administrations webpages;60,7
Age: 45 to 54 years old;Download official forms;44,6
Age: 45 to 54 years old;Send filled forms;38
Age: 55 to 64 years old;Total Persons who have used a computer in the last 12 months;3.022.787
Age: 55 to 64 years old;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;57,6
Age: 55 to 64 years old;Obtain information from Public Administrations webpages;54,9
Age: 55 to 64 years old;Download official forms;39,4
Age: 55 to 64 years old;Send filled forms;33
Age: 65 to 74 years old;Total Persons who have used a computer in the last 12 months;1.105.237
Age: 65 to 74 years old;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;39,7
Age: 65 to 74 years old;Obtain information from Public Administrations webpages;35,9
Age: 65 to 74 years old;Download official forms;25,1
Age: 65 to 74 years old;Send filled forms;20,3
Habitat: 100,000 inhabitants and over and provincial capitals;Total Persons who have used a computer in the last 12 months;11.225.814
Habitat: 100,000 inhabitants and over and provincial capitals;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;68
Habitat: 100,000 inhabitants and over and provincial capitals;Obtain information from Public Administrations webpages;64,9
Habitat: 100,000 inhabitants and over and provincial capitals;Download official forms;50,3
Habitat: 100,000 inhabitants and over and provincial capitals;Send filled forms;41,2
Habitat: From 50,000 to fewer than 100,000 inhabitants;Total Persons who have used a computer in the last 12 months;2.865.642
Habitat: From 50,000 to fewer than 100,000 inhabitants;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;59,2
Habitat: From 50,000 to fewer than 100,000 inhabitants;Obtain information from Public Administrations webpages;56,3
Habitat: From 50,000 to fewer than 100,000 inhabitants;Download official forms;40,8
Habitat: From 50,000 to fewer than 100,000 inhabitants;Send filled forms;33,4
Habitat: From 20,000 to fewer than 50,000 inhabitants;Total Persons who have used a computer in the last 12 months;4.174.696
Habitat: From 20,000 to fewer than 50,000 inhabitants;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;59,1
Habitat: From 20,000 to fewer than 50,000 inhabitants;Obtain information from Public Administrations webpages;55,8
Habitat: From 20,000 to fewer than 50,000 inhabitants;Download official forms;38,5
Habitat: From 20,000 to fewer than 50,000 inhabitants;Send filled forms;32,4
Habitat: From 10,000 to fewer than 20,000 inhabitants;Total Persons who have used a computer in the last 12 months;3.102.762
Habitat: From 10,000 to fewer than 20,000 inhabitants;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;62,3
Habitat: From 10,000 to fewer than 20,000 inhabitants;Obtain information from Public Administrations webpages;58,5
Habitat: From 10,000 to fewer than 20,000 inhabitants;Download official forms;40,9
Habitat: From 10,000 to fewer than 20,000 inhabitants;Send filled forms;37,3
Habitat: Less than 10,000 inhabitants;Total Persons who have used a computer in the last 12 months;5.275.629
Habitat: Less than 10,000 inhabitants;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;59,8
Habitat: Less than 10,000 inhabitants;Obtain information from Public Administrations webpages;56,2
Habitat: Less than 10,000 inhabitants;Download official forms;39
Habitat: Less than 10,000 inhabitants;Send filled forms;33,7
Size of the household: Households with 1 member;Total Persons who have used a computer in the last 12 months;1.515.100
Size of the household: Households with 1 member;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;65,3
Size of the household: Households with 1 member;Obtain information from Public Administrations webpages;61,6
Size of the household: Households with 1 member;Download official forms;48,9
Size of the household: Households with 1 member;Send filled forms;40
Size of the household: Households with 2 members;Total Persons who have used a computer in the last 12 months;5.809.195
Size of the household: Households with 2 members;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;60,5
Size of the household: Households with 2 members;Obtain information from Public Administrations webpages;57,8
Size of the household: Households with 2 members;Download official forms;42,9
Size of the household: Households with 2 members;Send filled forms;35,8
Size of the household: Households with 3 members;Total Persons who have used a computer in the last 12 months;7.752.717
Size of the household: Households with 3 members;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;63,2
Size of the household: Households with 3 members;Obtain information from Public Administrations webpages;59,5
Size of the household: Households with 3 members;Download official forms;43,6
Size of the household: Households with 3 members;Send filled forms;36,7
Size of the household: Households with 4 members;Total Persons who have used a computer in the last 12 months;8.449.587
Size of the household: Households with 4 members;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;65,3
Size of the household: Households with 4 members;Obtain information from Public Administrations webpages;62,2
Size of the household: Households with 4 members;Download official forms;45,5
Size of the household: Households with 4 members;Send filled forms;38,8
Size of the household: Households with 5 or more members;Total Persons who have used a computer in the last 12 months;3.117.943
Size of the household: Households with 5 or more members;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;62,6
Size of the household: Households with 5 or more members;Obtain information from Public Administrations webpages;59,2
Size of the household: Households with 5 or more members;Download official forms;41,5
Size of the household: Households with 5 or more members;Send filled forms;34,2
Nationality: Spanish;Total Persons who have used a computer in the last 12 months;23.574.772
Nationality: Spanish;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;65,4
Nationality: Spanish;Obtain information from Public Administrations webpages;62
Nationality: Spanish;Download official forms;45,7
Nationality: Spanish;Send filled forms;38,8
Nationality: Foreign;Total Persons who have used a computer in the last 12 months;3.069.770
Nationality: Foreign;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;47,7
Nationality: Foreign;Obtain information from Public Administrations webpages;44,8
Nationality: Foreign;Download official forms;32
Nationality: Foreign;Send filled forms;23,3