Demographic characteristics;Reasons stated;Total
Total Persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;5.047.728
Total Persons;There was not a service available in the webpage;9,9
Total Persons;Lack of knowledge or ability;24
Total Persons;Concern about the protection and security of personal data;17,4
Total Persons;They do not have an electronic signature or certificate or have problems using them;19
Total Persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,8
Total Persons;Other reasons;37,2
Sex: Male;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.613.506
Sex: Male;There was not a service available in the webpage;10
Sex: Male;Lack of knowledge or ability;21,5
Sex: Male;Concern about the protection and security of personal data;16,4
Sex: Male;They do not have an electronic signature or certificate or have problems using them;18,7
Sex: Male;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39,1
Sex: Male;Other reasons;39,7
Sex: Female;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.434.222
Sex: Female;There was not a service available in the webpage;9,8
Sex: Female;Lack of knowledge or ability;26,5
Sex: Female;Concern about the protection and security of personal data;18,4
Sex: Female;They do not have an electronic signature or certificate or have problems using them;19,4
Sex: Female;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,5
Sex: Female;Other reasons;34,5
Age: 16 to 24 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;472.573
Age: 16 to 24 years old;There was not a service available in the webpage;15,4
Age: 16 to 24 years old;Lack of knowledge or ability;20,4
Age: 16 to 24 years old;Concern about the protection and security of personal data;15,1
Age: 16 to 24 years old;They do not have an electronic signature or certificate or have problems using them;13,6
Age: 16 to 24 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);23,5
Age: 16 to 24 years old;Other reasons;43,4
Age: 25 to 34 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;967.844
Age: 25 to 34 years old;There was not a service available in the webpage;16,2
Age: 25 to 34 years old;Lack of knowledge or ability;18,1
Age: 25 to 34 years old;Concern about the protection and security of personal data;24,5
Age: 25 to 34 years old;They do not have an electronic signature or certificate or have problems using them;25,1
Age: 25 to 34 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);24,9
Age: 25 to 34 years old;Other reasons;46,2
Age: 35 to 44 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.449.461
Age: 35 to 44 years old;There was not a service available in the webpage;7,4
Age: 35 to 44 years old;Lack of knowledge or ability;23,8
Age: 35 to 44 years old;Concern about the protection and security of personal data;16
Age: 35 to 44 years old;They do not have an electronic signature or certificate or have problems using them;25
Age: 35 to 44 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,7
Age: 35 to 44 years old;Other reasons;35,6
Age: 45 to 54 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.173.619
Age: 45 to 54 years old;There was not a service available in the webpage;9,3
Age: 45 to 54 years old;Lack of knowledge or ability;26,1
Age: 45 to 54 years old;Concern about the protection and security of personal data;13,6
Age: 45 to 54 years old;They do not have an electronic signature or certificate or have problems using them;13,8
Age: 45 to 54 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);49,2
Age: 45 to 54 years old;Other reasons;34,9
Age: 55 to 64 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;672.145
Age: 55 to 64 years old;There was not a service available in the webpage;7,5
Age: 55 to 64 years old;Lack of knowledge or ability;27,7
Age: 55 to 64 years old;Concern about the protection and security of personal data;19,7
Age: 55 to 64 years old;They do not have an electronic signature or certificate or have problems using them;12,5
Age: 55 to 64 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);49,6
Age: 55 to 64 years old;Other reasons;28,7
Age: 65 to 74 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;312.086
Age: 65 to 74 years old;There was not a service available in the webpage;0,9
Age: 65 to 74 years old;Lack of knowledge or ability;32,1
Age: 65 to 74 years old;Concern about the protection and security of personal data;14,7
Age: 65 to 74 years old;They do not have an electronic signature or certificate or have problems using them;14,6
Age: 65 to 74 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);43,2
Age: 65 to 74 years old;Other reasons;34,3
Habitat: 100,000 inhabitants and over and provincial capitals;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.206.808
Habitat: 100,000 inhabitants and over and provincial capitals;There was not a service available in the webpage;11,3
Habitat: 100,000 inhabitants and over and provincial capitals;Lack of knowledge or ability;21,3
Habitat: 100,000 inhabitants and over and provincial capitals;Concern about the protection and security of personal data;15,9
Habitat: 100,000 inhabitants and over and provincial capitals;They do not have an electronic signature or certificate or have problems using them;19,9
Habitat: 100,000 inhabitants and over and provincial capitals;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);34,8
Habitat: 100,000 inhabitants and over and provincial capitals;Other reasons;38,5
Habitat: From 50,000 to fewer than 100,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;501.619
Habitat: From 50,000 to fewer than 100,000 inhabitants;There was not a service available in the webpage;11,9
Habitat: From 50,000 to fewer than 100,000 inhabitants;Lack of knowledge or ability;26,3
Habitat: From 50,000 to fewer than 100,000 inhabitants;Concern about the protection and security of personal data;18,5
Habitat: From 50,000 to fewer than 100,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;21,6
Habitat: From 50,000 to fewer than 100,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);31,2
Habitat: From 50,000 to fewer than 100,000 inhabitants;Other reasons;33,4
Habitat: From 20,000 to fewer than 50,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;807.052
Habitat: From 20,000 to fewer than 50,000 inhabitants;There was not a service available in the webpage;6,3
Habitat: From 20,000 to fewer than 50,000 inhabitants;Lack of knowledge or ability;24,8
Habitat: From 20,000 to fewer than 50,000 inhabitants;Concern about the protection and security of personal data;21,7
Habitat: From 20,000 to fewer than 50,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;17,7
Habitat: From 20,000 to fewer than 50,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);50,1
Habitat: From 20,000 to fewer than 50,000 inhabitants;Other reasons;35,3
Habitat: From 10,000 to fewer than 20,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;542.754
Habitat: From 10,000 to fewer than 20,000 inhabitants;There was not a service available in the webpage;5,8
Habitat: From 10,000 to fewer than 20,000 inhabitants;Lack of knowledge or ability;29,8
Habitat: From 10,000 to fewer than 20,000 inhabitants;Concern about the protection and security of personal data;14,9
Habitat: From 10,000 to fewer than 20,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;19,6
Habitat: From 10,000 to fewer than 20,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);43,8
Habitat: From 10,000 to fewer than 20,000 inhabitants;Other reasons;33,1
Habitat: Less than 10,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;989.496
Habitat: Less than 10,000 inhabitants;There was not a service available in the webpage;10,8
Habitat: Less than 10,000 inhabitants;Lack of knowledge or ability;24,8
Habitat: Less than 10,000 inhabitants;Concern about the protection and security of personal data;17,9
Habitat: Less than 10,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;16,5
Habitat: Less than 10,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39,5
Habitat: Less than 10,000 inhabitants;Other reasons;40
Size of the household: Households with 1 member;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;281.477
Size of the household: Households with 1 member;There was not a service available in the webpage;9,4
Size of the household: Households with 1 member;Lack of knowledge or ability;26,7
Size of the household: Households with 1 member;Concern about the protection and security of personal data;22,4
Size of the household: Households with 1 member;They do not have an electronic signature or certificate or have problems using them;19,2
Size of the household: Households with 1 member;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33,1
Size of the household: Households with 1 member;Other reasons;49,3
Size of the household: Households with 2 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.234.714
Size of the household: Households with 2 members;There was not a service available in the webpage;9,8
Size of the household: Households with 2 members;Lack of knowledge or ability;24,6
Size of the household: Households with 2 members;Concern about the protection and security of personal data;17,9
Size of the household: Households with 2 members;They do not have an electronic signature or certificate or have problems using them;18,3
Size of the household: Households with 2 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);40
Size of the household: Households with 2 members;Other reasons;37,3
Size of the household: Households with 3 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.504.130
Size of the household: Households with 3 members;There was not a service available in the webpage;9
Size of the household: Households with 3 members;Lack of knowledge or ability;25,3
Size of the household: Households with 3 members;Concern about the protection and security of personal data;15,7
Size of the household: Households with 3 members;They do not have an electronic signature or certificate or have problems using them;16,4
Size of the household: Households with 3 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39
Size of the household: Households with 3 members;Other reasons;35,3
Size of the household: Households with 4 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.416.245
Size of the household: Households with 4 members;There was not a service available in the webpage;10,4
Size of the household: Households with 4 members;Lack of knowledge or ability;20,7
Size of the household: Households with 4 members;Concern about the protection and security of personal data;14,9
Size of the household: Households with 4 members;They do not have an electronic signature or certificate or have problems using them;21,4
Size of the household: Households with 4 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);41
Size of the household: Households with 4 members;Other reasons;33,8
Size of the household: Households with 5 or more members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;611.162
Size of the household: Households with 5 or more members;There was not a service available in the webpage;11,2
Size of the household: Households with 5 or more members;Lack of knowledge or ability;25,8
Size of the household: Households with 5 or more members;Concern about the protection and security of personal data;24,1
Size of the household: Households with 5 or more members;They do not have an electronic signature or certificate or have problems using them;21,3
Size of the household: Households with 5 or more members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);33,6
Size of the household: Households with 5 or more members;Other reasons;44
Nationality: Spanish;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;4.401.920
Nationality: Spanish;There was not a service available in the webpage;9,6
Nationality: Spanish;Lack of knowledge or ability;22,2
Nationality: Spanish;Concern about the protection and security of personal data;16,1
Nationality: Spanish;They do not have an electronic signature or certificate or have problems using them;17,5
Nationality: Spanish;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);40
Nationality: Spanish;Other reasons;37
Nationality: Foreign;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;645.807
Nationality: Foreign;There was not a service available in the webpage;11,8
Nationality: Foreign;Lack of knowledge or ability;35,6
Nationality: Foreign;Concern about the protection and security of personal data;26
Nationality: Foreign;They do not have an electronic signature or certificate or have problems using them;29,2
Nationality: Foreign;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);30,8
Nationality: Foreign;Other reasons;38,6