Indicator;Period;Total
Publications made late, according to the schedule;2023;0
Publications made late, according to the schedule;2022;0
Publications made late, according to the schedule;2021;0
Publications made late, according to the schedule;2020;0
Publications made late, according to the schedule;2019;0
Publications made late, according to the schedule;2018;0
Publications made late, according to the schedule;2017;0
Publications made late, according to the schedule;2016;0
Publications made late, according to the schedule;2015;0
Publications made late, according to the schedule;2014;0
Publications made late, according to the schedule;2013;0
Publications made late, according to the schedule;2012;0
Publications made late, according to the schedule;2011;0
Publications made late, according to the schedule;2010;0
Inquiries answered by email in less than 24 hours;2023;95,7
Inquiries answered by email in less than 24 hours;2022;95,7
Inquiries answered by email in less than 24 hours;2021;94,3
Inquiries answered by email in less than 24 hours;2020;95,4
Inquiries answered by email in less than 24 hours;2019;94,5
Inquiries answered by email in less than 24 hours;2018;93,1
Inquiries answered by email in less than 24 hours;2017;94,7
Inquiries answered by email in less than 24 hours;2016;95,3
Inquiries answered by email in less than 24 hours;2015;93,2
Inquiries answered by email in less than 24 hours;2014;94
Inquiries answered by email in less than 24 hours;2013;94,6
Inquiries answered by email in less than 24 hours;2012;90,2
Inquiries answered by email in less than 24 hours;2011;94
Inquiries answered by email in less than 24 hours;2010;94
Inqueries answered by email in more than 24 hours and in less than 3 days;2023;3,5
Inqueries answered by email in more than 24 hours and in less than 3 days;2022;3,8
Inqueries answered by email in more than 24 hours and in less than 3 days;2021;5,1
Inqueries answered by email in more than 24 hours and in less than 3 days;2020;3,7
Inqueries answered by email in more than 24 hours and in less than 3 days;2019;5,2
Inqueries answered by email in more than 24 hours and in less than 3 days;2018;6,5
Inqueries answered by email in more than 24 hours and in less than 3 days;2017;5
Inqueries answered by email in more than 24 hours and in less than 3 days;2016;4,4
Inqueries answered by email in more than 24 hours and in less than 3 days;2015;6,5
Inqueries answered by email in more than 24 hours and in less than 3 days;2014;5,2
Inqueries answered by email in more than 24 hours and in less than 3 days;2013;5,5
Inqueries answered by email in more than 24 hours and in less than 3 days;2012;5,8
Inqueries answered by email in more than 24 hours and in less than 3 days;2011;6
Inqueries answered by email in more than 24 hours and in less than 3 days;2010;6
Inquiries answered by email in less than 3 days;2023;0,8
Inquiries answered by email in less than 3 days;2022;0,5
Inquiries answered by email in less than 3 days;2021;0,6
Inquiries answered by email in less than 3 days;2020;0,3
Inquiries answered by email in less than 3 days;2019;0,3
Inquiries answered by email in less than 3 days;2018;0,4
Inquiries answered by email in less than 3 days;2017;0,3
Inquiries answered by email in less than 3 days;2016;0,3
Inquiries answered by email in less than 3 days;2015;0,3
Inquiries answered by email in less than 3 days;2014;0,8
Inquiries answered by email in less than 3 days;2013;0,7
Inquiries answered by email in less than 3 days;2012;4
Inquiries answered by email in less than 3 days;2011;0
Inquiries answered by email in less than 3 days;2010;0
Requests attended to in less than 10 business days;2023;74,9
Requests attended to in less than 10 business days;2022;73,2
Requests attended to in less than 10 business days;2021;79,4
Requests attended to in less than 10 business days;2020;78,8
Requests attended to in less than 10 business days;2019;73,5
Requests attended to in less than 10 business days;2018;75,6
Requests attended to in less than 10 business days;2017;75,3
Requests attended to in less than 10 business days;2016;73
Requests attended to in less than 10 business days;2015;83,3
Requests attended to in less than 10 business days;2014;88,3
Requests attended to in less than 10 business days;2013;87,4
Requests attended to in less than 10 business days;2012;91,3
Requests attended to in less than 10 business days;2011;89,5
Requests attended to in less than 10 business days;2010;89,6
Certificates issued in less than 24 hours, instantly;2023;99
Certificates issued in less than 24 hours, instantly;2022;99,1
Certificates issued in less than 24 hours, instantly;2021;99,4
Certificates issued in less than 24 hours, instantly;2020;99,3
Certificates issued in less than 24 hours, instantly;2019;99,2
Certificates issued in less than 24 hours, instantly;2018;97,3
Certificates issued in less than 24 hours, instantly;2017;97
Certificates issued in less than 24 hours, instantly;2016;99,1
Certificates issued in less than 24 hours, instantly;2015;98,8
Certificates issued in less than 24 hours, instantly;2014;99
Certificates issued in less than 24 hours, instantly;2013;98,9
Certificates issued in less than 24 hours, instantly;2012;98,2
Certificates issued in less than 24 hours, instantly;2011;98,6
Certificates issued in less than 24 hours, instantly;2010;99,8
RSS Announcements/Tweets published less than ten minutes following the official publication;2023;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2022;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2021;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2020;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2019;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2018;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2017;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2016;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2015;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2014;100
RSS Announcements/Tweets published less than ten minutes following the official publication;2013;.
RSS Announcements/Tweets published less than ten minutes following the official publication;2012;.
RSS Announcements/Tweets published less than ten minutes following the official publication;2011;.
RSS Announcements/Tweets published less than ten minutes following the official publication;2010;.
Interlibrary loans made in less than 48 hours;2023;80
Interlibrary loans made in less than 48 hours;2022;90
Interlibrary loans made in less than 48 hours;2021;75
Interlibrary loans made in less than 48 hours;2020;45
Interlibrary loans made in less than 48 hours;2019;47
Interlibrary loans made in less than 48 hours;2018;45
Interlibrary loans made in less than 48 hours;2017;40
Interlibrary loans made in less than 48 hours;2016;35
Interlibrary loans made in less than 48 hours;2015;30
Interlibrary loans made in less than 48 hours;2014;30
Interlibrary loans made in less than 48 hours;2013;30
Interlibrary loans made in less than 48 hours;2012;32
Interlibrary loans made in less than 48 hours;2011;30
Interlibrary loans made in less than 48 hours;2010;35
Claims from the Electoral Census resolved within the agreed upon deadlines;2023;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2022;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2021;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2020;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2019;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2018;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2017;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2016;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2015;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2014;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2013;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2012;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2011;100
Claims from the Electoral Census resolved within the agreed upon deadlines;2010;100
Complaints and suggestions answered within the term agreed upon;2023;98,7
Complaints and suggestions answered within the term agreed upon;2022;97,5
Complaints and suggestions answered within the term agreed upon;2021;97,2
Complaints and suggestions answered within the term agreed upon;2020;96,3
Complaints and suggestions answered within the term agreed upon;2019;95,8
Complaints and suggestions answered within the term agreed upon;2018;96
Complaints and suggestions answered within the term agreed upon;2017;89,5
Complaints and suggestions answered within the term agreed upon;2016;91,8
Complaints and suggestions answered within the term agreed upon;2015;84,2
Complaints and suggestions answered within the term agreed upon;2014;94,5
Complaints and suggestions answered within the term agreed upon;2013;100
Complaints and suggestions answered within the term agreed upon;2012;100
Complaints and suggestions answered within the term agreed upon;2011;100
Complaints and suggestions answered within the term agreed upon;2010;100