Reference population;Demographic characteristics;Problems with purchases;Total
Total Persons;Total Persons;Total;37,132,240
Total Persons;Total Persons;Some problem;30.3
Total Persons;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;11.4
Total Persons;Total Persons;Difficulty finding information about warranties or other legal rights;9.6
Total Persons;Total Persons;Delays in delivery;18.0
Total Persons;Total Persons;Final costs higher than those indicated;4.9
Total Persons;Total Persons;Products or services ordered with defects or different from those ordered;10.3
Total Persons;Total Persons;Fraud-related issues;4.2
Total Persons;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;6.1
Total Persons;Total Persons;Foreign sellers who do not fulfill orders in Spain;3.7
Total Persons;Total Persons;Problems related to security or health caused by products previously purchased on the Internet;0.8
Total Persons;Total Persons;Other problems;3.3
Total Persons;Sex: Male;Total;18,473,565
Total Persons;Sex: Male;Some problem;31.1
Total Persons;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;11.2
Total Persons;Sex: Male;Difficulty finding information about warranties or other legal rights;10.2
Total Persons;Sex: Male;Delays in delivery;18.6
Total Persons;Sex: Male;Final costs higher than those indicated;5.0
Total Persons;Sex: Male;Products or services ordered with defects or different from those ordered;11.1
Total Persons;Sex: Male;Fraud-related issues;4.6
Total Persons;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;6.8
Total Persons;Sex: Male;Foreign sellers who do not fulfill orders in Spain;4.6
Total Persons;Sex: Male;Problems related to security or health caused by products previously purchased on the Internet;1.0
Total Persons;Sex: Male;Other problems;3.7
Total Persons;Sex: Female;Total;18,658,675
Total Persons;Sex: Female;Some problem;29.5
Total Persons;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;11.6
Total Persons;Sex: Female;Difficulty finding information about warranties or other legal rights;8.9
Total Persons;Sex: Female;Delays in delivery;17.4
Total Persons;Sex: Female;Final costs higher than those indicated;4.8
Total Persons;Sex: Female;Products or services ordered with defects or different from those ordered;9.5
Total Persons;Sex: Female;Fraud-related issues;3.7
Total Persons;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;5.4
Total Persons;Sex: Female;Foreign sellers who do not fulfill orders in Spain;2.8
Total Persons;Sex: Female;Problems related to security or health caused by products previously purchased on the Internet;0.7
Total Persons;Sex: Female;Other problems;2.8
Total Persons;Age: 16 to 24 years old;Total;4,860,982
Total Persons;Age: 16 to 24 years old;Some problem;35.4
Total Persons;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;13.6
Total Persons;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;10.7
Total Persons;Age: 16 to 24 years old;Delays in delivery;22.4
Total Persons;Age: 16 to 24 years old;Final costs higher than those indicated;8.2
Total Persons;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;12.5
Total Persons;Age: 16 to 24 years old;Fraud-related issues;3.2
Total Persons;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;5.8
Total Persons;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;4.5
Total Persons;Age: 16 to 24 years old;Problems related to security or health caused by products previously purchased on the Internet;1.0
Total Persons;Age: 16 to 24 years old;Other problems;3.4
Total Persons;Age: 25 to 34 years old;Total;5,561,704
Total Persons;Age: 25 to 34 years old;Some problem;43.2
Total Persons;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;16.9
Total Persons;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;14.2
Total Persons;Age: 25 to 34 years old;Delays in delivery;27.4
Total Persons;Age: 25 to 34 years old;Final costs higher than those indicated;8.4
Total Persons;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;15.5
Total Persons;Age: 25 to 34 years old;Fraud-related issues;7.1
Total Persons;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;10.4
Total Persons;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;5.6
Total Persons;Age: 25 to 34 years old;Problems related to security or health caused by products previously purchased on the Internet;1.6
Total Persons;Age: 25 to 34 years old;Other problems;5.1
Total Persons;Age: 35 to 44 years old;Total;6,531,504
Total Persons;Age: 35 to 44 years old;Some problem;37.5
Total Persons;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;14.5
Total Persons;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;11.6
Total Persons;Age: 35 to 44 years old;Delays in delivery;23.4
Total Persons;Age: 35 to 44 years old;Final costs higher than those indicated;6.1
Total Persons;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;12.4
Total Persons;Age: 35 to 44 years old;Fraud-related issues;4.8
Total Persons;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;7.6
Total Persons;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;4.2
Total Persons;Age: 35 to 44 years old;Problems related to security or health caused by products previously purchased on the Internet;1.0
Total Persons;Age: 35 to 44 years old;Other problems;4.5
Total Persons;Age: 45 to 54 years old;Total;8,002,164
Total Persons;Age: 45 to 54 years old;Some problem;31.8
Total Persons;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;11.7
Total Persons;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;9.3
Total Persons;Age: 45 to 54 years old;Delays in delivery;18.1
Total Persons;Age: 45 to 54 years old;Final costs higher than those indicated;3.6
Total Persons;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;10.7
Total Persons;Age: 45 to 54 years old;Fraud-related issues;4.7
Total Persons;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;6.6
Total Persons;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;4.1
Total Persons;Age: 45 to 54 years old;Problems related to security or health caused by products previously purchased on the Internet;0.9
Total Persons;Age: 45 to 54 years old;Other problems;2.8
Total Persons;Age: 55 to 64 years old;Total;7,009,895
Total Persons;Age: 55 to 64 years old;Some problem;22.1
Total Persons;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;8.1
Total Persons;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;7.9
Total Persons;Age: 55 to 64 years old;Delays in delivery;11.8
Total Persons;Age: 55 to 64 years old;Final costs higher than those indicated;2.9
Total Persons;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;7.1
Total Persons;Age: 55 to 64 years old;Fraud-related issues;3.1
Total Persons;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;3.9
Total Persons;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;2.8
Total Persons;Age: 55 to 64 years old;Problems related to security or health caused by products previously purchased on the Internet;0.4
Total Persons;Age: 55 to 64 years old;Other problems;2.8
Total Persons;Age: 65 to 74 years old;Total;5,165,991
Total Persons;Age: 65 to 74 years old;Some problem;11.2
Total Persons;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;3.9
Total Persons;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;3.7
Total Persons;Age: 65 to 74 years old;Delays in delivery;5.2
Total Persons;Age: 65 to 74 years old;Final costs higher than those indicated;1.0
Total Persons;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;3.7
Total Persons;Age: 65 to 74 years old;Fraud-related issues;1.7
Total Persons;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;2.0
Total Persons;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;1.2
Total Persons;Age: 65 to 74 years old;Problems related to security or health caused by products previously purchased on the Internet;0.1
Total Persons;Age: 65 to 74 years old;Other problems;0.9
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Total;15,645,903
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;31.2
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;12.2
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;10.2
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;18.9
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;5.6
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;10.1
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;4.2
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;6.5
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;3.9
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Problems related to security or health caused by products previously purchased on the Internet;0.9
Total Persons;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;3.7
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Total;4,215,798
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Some problem;29.8
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;12.5
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;9.1
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;17.8
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;4.1
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;9.1
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;4.5
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6.3
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;3.4
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;1.0
Total Persons;Habitat: 50,000 to 100,000 inhabitants;Other problems;3.2
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Total;6,085,533
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Some problem;28.4
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;10.9
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;9.6
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;16.4
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;4.8
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;10.8
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;3.3
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;5.7
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4.0
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;0.7
Total Persons;Habitat: 20,000 to 50,000 inhabitants;Other problems;3.2
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Total;3,929,265
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Some problem;27.8
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;10.1
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;8.7
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;14.7
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;4.2
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;11.1
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;3.4
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;5.2
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;3.6
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;0.3
Total Persons;Habitat: 10,000 to 20,000 inhabitants;Other problems;2.1
Total Persons;Habitat: Less than 10,000 inhabitants;Total;7,255,741
Total Persons;Habitat: Less than 10,000 inhabitants;Some problem;31.5
Total Persons;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;10.4
Total Persons;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;9.0
Total Persons;Habitat: Less than 10,000 inhabitants;Delays in delivery;19.3
Total Persons;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;4.3
Total Persons;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;10.5
Total Persons;Habitat: Less than 10,000 inhabitants;Fraud-related issues;5.0
Total Persons;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;5.8
Total Persons;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;3.4
Total Persons;Habitat: Less than 10,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;1.1
Total Persons;Habitat: Less than 10,000 inhabitants;Other problems;3.0
Total Persons;Size of the household: Households with 1 member;Total;3,763,284
Total Persons;Size of the household: Households with 1 member;Some problem;26.7
Total Persons;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;9.7
Total Persons;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;9.2
Total Persons;Size of the household: Households with 1 member;Delays in delivery;14.2
Total Persons;Size of the household: Households with 1 member;Final costs higher than those indicated;4.3
Total Persons;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;9.9
Total Persons;Size of the household: Households with 1 member;Fraud-related issues;4.0
Total Persons;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;5.5
Total Persons;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;3.9
Total Persons;Size of the household: Households with 1 member;Problems related to security or health caused by products previously purchased on the Internet;0.6
Total Persons;Size of the household: Households with 1 member;Other problems;2.9
Total Persons;Size of the household: Households with 2 members;Total;9,524,528
Total Persons;Size of the household: Households with 2 members;Some problem;24.5
Total Persons;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;9.0
Total Persons;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;7.3
Total Persons;Size of the household: Households with 2 members;Delays in delivery;14.6
Total Persons;Size of the household: Households with 2 members;Final costs higher than those indicated;3.4
Total Persons;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;8.2
Total Persons;Size of the household: Households with 2 members;Fraud-related issues;3.5
Total Persons;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;5.2
Total Persons;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;3.1
Total Persons;Size of the household: Households with 2 members;Problems related to security or health caused by products previously purchased on the Internet;0.5
Total Persons;Size of the household: Households with 2 members;Other problems;3.1
Total Persons;Size of the household: Households with 3 members;Total;9,946,641
Total Persons;Size of the household: Households with 3 members;Some problem;31.5
Total Persons;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;12.6
Total Persons;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;10.2
Total Persons;Size of the household: Households with 3 members;Delays in delivery;19.2
Total Persons;Size of the household: Households with 3 members;Final costs higher than those indicated;5.1
Total Persons;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;11.3
Total Persons;Size of the household: Households with 3 members;Fraud-related issues;4.7
Total Persons;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;6.9
Total Persons;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;4.5
Total Persons;Size of the household: Households with 3 members;Problems related to security or health caused by products previously purchased on the Internet;1.2
Total Persons;Size of the household: Households with 3 members;Other problems;3.3
Total Persons;Size of the household: Households with 4 members;Total;10,050,166
Total Persons;Size of the household: Households with 4 members;Some problem;36.1
Total Persons;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;13.8
Total Persons;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;11.5
Total Persons;Size of the household: Households with 4 members;Delays in delivery;22.0
Total Persons;Size of the household: Households with 4 members;Final costs higher than those indicated;6.6
Total Persons;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;11.4
Total Persons;Size of the household: Households with 4 members;Fraud-related issues;4.8
Total Persons;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;6.8
Total Persons;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;4.3
Total Persons;Size of the household: Households with 4 members;Problems related to security or health caused by products previously purchased on the Internet;1.1
Total Persons;Size of the household: Households with 4 members;Other problems;3.4
Total Persons;Size of the household: Households with 5 or more members;Total;3,847,621
Total Persons;Size of the household: Households with 5 or more members;Some problem;29.5
Total Persons;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;9.9
Total Persons;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;9.3
Total Persons;Size of the household: Households with 5 or more members;Delays in delivery;16.6
Total Persons;Size of the household: Households with 5 or more members;Final costs higher than those indicated;3.8
Total Persons;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;10.4
Total Persons;Size of the household: Households with 5 or more members;Fraud-related issues;3.0
Total Persons;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;4.9
Total Persons;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;1.6
Total Persons;Size of the household: Households with 5 or more members;Problems related to security or health caused by products previously purchased on the Internet;0.4
Total Persons;Size of the household: Households with 5 or more members;Other problems;3.5
Total Persons;Type of household: Single-person household;Total;3,763,284
Total Persons;Type of household: Single-person household;Some problem;26.7
Total Persons;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;9.7
Total Persons;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;9.2
Total Persons;Type of household: Single-person household;Delays in delivery;14.2
Total Persons;Type of household: Single-person household;Final costs higher than those indicated;4.3
Total Persons;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;9.9
Total Persons;Type of household: Single-person household;Fraud-related issues;4.0
Total Persons;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;5.5
Total Persons;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;3.9
Total Persons;Type of household: Single-person household;Problems related to security or health caused by products previously purchased on the Internet;0.6
Total Persons;Type of household: Single-person household;Other problems;2.9
Total Persons;Type of household: Single parent living with a child;Total;4,435,757
Total Persons;Type of household: Single parent living with a child;Some problem;31.2
Total Persons;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;10.3
Total Persons;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;8.3
Total Persons;Type of household: Single parent living with a child;Delays in delivery;17.9
Total Persons;Type of household: Single parent living with a child;Final costs higher than those indicated;5.5
Total Persons;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;10.1
Total Persons;Type of household: Single parent living with a child;Fraud-related issues;4.2
Total Persons;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;6.0
Total Persons;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;4.9
Total Persons;Type of household: Single parent living with a child;Problems related to security or health caused by products previously purchased on the Internet;1.3
Total Persons;Type of household: Single parent living with a child;Other problems;3.9
Total Persons;Type of household: Couple living together without children;Total;5,991,457
Total Persons;Type of household: Couple living together without children;Some problem;22.7
Total Persons;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;8.1
Total Persons;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;7.4
Total Persons;Type of household: Couple living together without children;Delays in delivery;13.3
Total Persons;Type of household: Couple living together without children;Final costs higher than those indicated;2.8
Total Persons;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;8.2
Total Persons;Type of household: Couple living together without children;Fraud-related issues;3.7
Total Persons;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;5.1
Total Persons;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;2.6
Total Persons;Type of household: Couple living together without children;Problems related to security or health caused by products previously purchased on the Internet;0.3
Total Persons;Type of household: Couple living together without children;Other problems;2.8
Total Persons;Type of household: Couple living together with children;Total;18,184,283
Total Persons;Type of household: Couple living together with children;Some problem;34.7
Total Persons;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;13.7
Total Persons;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;11.0
Total Persons;Type of household: Couple living together with children;Delays in delivery;21.3
Total Persons;Type of household: Couple living together with children;Final costs higher than those indicated;5.7
Total Persons;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;11.6
Total Persons;Type of household: Couple living together with children;Fraud-related issues;4.5
Total Persons;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;6.9
Total Persons;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;4.1
Total Persons;Type of household: Couple living together with children;Problems related to security or health caused by products previously purchased on the Internet;1.0
Total Persons;Type of household: Couple living together with children;Other problems;3.3
Total Persons;Type of household: Other type of household;Total;4,757,459
Total Persons;Type of household: Other type of household;Some problem;25.0
Total Persons;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;9.3
Total Persons;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;8.7
Total Persons;Type of household: Other type of household;Delays in delivery;14.4
Total Persons;Type of household: Other type of household;Final costs higher than those indicated;4.0
Total Persons;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;8.5
Total Persons;Type of household: Other type of household;Fraud-related issues;3.5
Total Persons;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;4.9
Total Persons;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;2.5
Total Persons;Type of household: Other type of household;Problems related to security or health caused by products previously purchased on the Internet;0.8
Total Persons;Type of household: Other type of household;Other problems;3.2
Total Persons;Cohabitation in couple: Living with your spouse;Total;16,891,556
Total Persons;Cohabitation in couple: Living with your spouse;Some problem;27.7
Total Persons;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;10.6
Total Persons;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;8.7
Total Persons;Cohabitation in couple: Living with your spouse;Delays in delivery;15.9
Total Persons;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;3.8
Total Persons;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;9.5
Total Persons;Cohabitation in couple: Living with your spouse;Fraud-related issues;4.1
Total Persons;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;5.8
Total Persons;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;3.2
Total Persons;Cohabitation in couple: Living with your spouse;Problems related to security or health caused by products previously purchased on the Internet;0.6
Total Persons;Cohabitation in couple: Living with your spouse;Other problems;2.7
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Total;3,692,779
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;36.1
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;13.8
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;11.0
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;23.4
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;5.0
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;11.6
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;4.9
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;6.7
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;4.3
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Problems related to security or health caused by products previously purchased on the Internet;0.7
Total Persons;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;4.8
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Total;16,547,905
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Some problem;31.6
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;11.8
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;10.2
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;18.9
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;5.9
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;10.8
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;4.1
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;6.3
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;4.2
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Problems related to security or health caused by products previously purchased on the Internet;1.1
Total Persons;Cohabitation as a couple: Not cohabiting as a couple;Other problems;3.5
Total Persons;Nationality: Spanish;Total;31,413,968
Total Persons;Nationality: Spanish;Some problem;30.9
Total Persons;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;12.2
Total Persons;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;10.1
Total Persons;Nationality: Spanish;Delays in delivery;18.5
Total Persons;Nationality: Spanish;Final costs higher than those indicated;5.0
Total Persons;Nationality: Spanish;Products or services ordered with defects or different from those ordered;10.7
Total Persons;Nationality: Spanish;Fraud-related issues;4.2
Total Persons;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;6.2
Total Persons;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;3.8
Total Persons;Nationality: Spanish;Problems related to security or health caused by products previously purchased on the Internet;0.9
Total Persons;Nationality: Spanish;Other problems;3.5
Total Persons;Nationality: Foreign;Total;5,718,272
Total Persons;Nationality: Foreign;Some problem;26.8
Total Persons;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;7.4
Total Persons;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;6.8
Total Persons;Nationality: Foreign;Delays in delivery;15.0
Total Persons;Nationality: Foreign;Final costs higher than those indicated;3.9
Total Persons;Nationality: Foreign;Products or services ordered with defects or different from those ordered;7.9
Total Persons;Nationality: Foreign;Fraud-related issues;4.2
Total Persons;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;5.4
Total Persons;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;3.6
Total Persons;Nationality: Foreign;Problems related to security or health caused by products previously purchased on the Internet;0.7
Total Persons;Nationality: Foreign;Other problems;2.0
Persons who have used the Internet in the last 3 months;Total Persons;Total;22,137,074
Persons who have used the Internet in the last 3 months;Total Persons;Some problem;50.8
Persons who have used the Internet in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;19.2
Persons who have used the Internet in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;16.1
Persons who have used the Internet in the last 3 months;Total Persons;Delays in delivery;30.2
Persons who have used the Internet in the last 3 months;Total Persons;Final costs higher than those indicated;8.2
Persons who have used the Internet in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;17.2
Persons who have used the Internet in the last 3 months;Total Persons;Fraud-related issues;7.0
Persons who have used the Internet in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;10.2
Persons who have used the Internet in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;6.3
Persons who have used the Internet in the last 3 months;Total Persons;Problems related to security or health caused by products previously purchased on the Internet;1.4
Persons who have used the Internet in the last 3 months;Total Persons;Other problems;5.5
Persons who have used the Internet in the last 3 months;Sex: Male;Total;10,908,723
Persons who have used the Internet in the last 3 months;Sex: Male;Some problem;52.6
Persons who have used the Internet in the last 3 months;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;19.0
Persons who have used the Internet in the last 3 months;Sex: Male;Difficulty finding information about warranties or other legal rights;17.4
Persons who have used the Internet in the last 3 months;Sex: Male;Delays in delivery;31.6
Persons who have used the Internet in the last 3 months;Sex: Male;Final costs higher than those indicated;8.4
Persons who have used the Internet in the last 3 months;Sex: Male;Products or services ordered with defects or different from those ordered;18.7
Persons who have used the Internet in the last 3 months;Sex: Male;Fraud-related issues;7.8
Persons who have used the Internet in the last 3 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;11.5
Persons who have used the Internet in the last 3 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;7.9
Persons who have used the Internet in the last 3 months;Sex: Male;Problems related to security or health caused by products previously purchased on the Internet;1.7
Persons who have used the Internet in the last 3 months;Sex: Male;Other problems;6.3
Persons who have used the Internet in the last 3 months;Sex: Female;Total;11,228,351
Persons who have used the Internet in the last 3 months;Sex: Female;Some problem;49.0
Persons who have used the Internet in the last 3 months;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;19.3
Persons who have used the Internet in the last 3 months;Sex: Female;Difficulty finding information about warranties or other legal rights;14.9
Persons who have used the Internet in the last 3 months;Sex: Female;Delays in delivery;28.9
Persons who have used the Internet in the last 3 months;Sex: Female;Final costs higher than those indicated;7.9
Persons who have used the Internet in the last 3 months;Sex: Female;Products or services ordered with defects or different from those ordered;15.8
Persons who have used the Internet in the last 3 months;Sex: Female;Fraud-related issues;6.2
Persons who have used the Internet in the last 3 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;8.9
Persons who have used the Internet in the last 3 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;4.7
Persons who have used the Internet in the last 3 months;Sex: Female;Problems related to security or health caused by products previously purchased on the Internet;1.1
Persons who have used the Internet in the last 3 months;Sex: Female;Other problems;4.6
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Total;3,256,331
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Some problem;52.8
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;20.4
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;16.0
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Delays in delivery;33.4
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Final costs higher than those indicated;12.3
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;18.6
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Fraud-related issues;4.8
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;8.7
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;6.7
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Problems related to security or health caused by products previously purchased on the Internet;1.5
Persons who have used the Internet in the last 3 months;Age: 16 to 24 years old;Other problems;5.1
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Total;4,204,108
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Some problem;57.2
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;22.4
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;18.8
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Delays in delivery;36.3
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Final costs higher than those indicated;11.1
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;20.5
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Fraud-related issues;9.3
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;13.7
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;7.4
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Problems related to security or health caused by products previously purchased on the Internet;2.1
Persons who have used the Internet in the last 3 months;Age: 25 to 34 years old;Other problems;6.8
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Total;4,708,671
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Some problem;52.0
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;20.1
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;16.1
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Delays in delivery;32.4
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Final costs higher than those indicated;8.5
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;17.1
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Fraud-related issues;6.7
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;10.6
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;5.8
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Problems related to security or health caused by products previously purchased on the Internet;1.4
Persons who have used the Internet in the last 3 months;Age: 35 to 44 years old;Other problems;6.3
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Total;5,140,543
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Some problem;49.6
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;18.2
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;14.5
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Delays in delivery;28.2
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Final costs higher than those indicated;5.6
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;16.6
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Fraud-related issues;7.3
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;10.2
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;6.4
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Problems related to security or health caused by products previously purchased on the Internet;1.5
Persons who have used the Internet in the last 3 months;Age: 45 to 54 years old;Other problems;4.4
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Total;3,351,626
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Some problem;46.3
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;16.9
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;16.5
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Delays in delivery;24.7
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Final costs higher than those indicated;6.0
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;14.8
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Fraud-related issues;6.5
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;8.1
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;5.8
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Problems related to security or health caused by products previously purchased on the Internet;0.9
Persons who have used the Internet in the last 3 months;Age: 55 to 64 years old;Other problems;5.8
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Total;1,475,796
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Some problem;39.0
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;13.5
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;12.8
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Delays in delivery;18.3
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Final costs higher than those indicated;3.5
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;12.8
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Fraud-related issues;6.0
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;7.1
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;4.0
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Problems related to security or health caused by products previously purchased on the Internet;0.5
Persons who have used the Internet in the last 3 months;Age: 65 to 74 years old;Other problems;3.1
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;9,540,635
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;51.2
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;20.0
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;16.8
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;31.0
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;9.1
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;16.6
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;6.9
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;10.7
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;6.4
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Problems related to security or health caused by products previously purchased on the Internet;1.5
Persons who have used the Internet in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;6.1
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Total;2,527,393
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Some problem;49.8
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;20.9
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;15.2
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;29.7
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;6.8
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;15.2
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;7.6
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;10.6
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;5.7
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;1.6
Persons who have used the Internet in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;5.3
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Total;3,488,402
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Some problem;49.5
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;19.1
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;16.8
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;28.6
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;8.3
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;18.9
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;5.8
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;10.0
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;6.9
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;1.3
Persons who have used the Internet in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;5.6
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Total;2,303,861
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Some problem;47.4
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;17.2
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;14.9
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;25.1
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;7.1
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;18.9
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;5.7
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;8.9
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;6.2
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;0.5
Persons who have used the Internet in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;3.5
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Total;4,276,784
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Some problem;53.4
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;17.6
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;15.2
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;32.8
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;7.3
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;17.8
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues;8.5
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;9.8
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;5.7
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;1.8
Persons who have used the Internet in the last 3 months;Habitat: Less than 10,000 inhabitants;Other problems;5.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Total;1,926,603
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Some problem;52.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;18.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;17.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Delays in delivery;27.8
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Final costs higher than those indicated;8.3
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;19.3
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Fraud-related issues;7.8
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;10.8
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;7.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Problems related to security or health caused by products previously purchased on the Internet;1.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 1 member;Other problems;5.7
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Total;4,880,768
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Some problem;47.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;17.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;14.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Delays in delivery;28.4
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Final costs higher than those indicated;6.7
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;16.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Fraud-related issues;6.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;10.1
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;6.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Problems related to security or health caused by products previously purchased on the Internet;0.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 2 members;Other problems;6.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Total;6,148,987
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Some problem;51.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;20.4
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;16.5
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Delays in delivery;31.1
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Final costs higher than those indicated;8.3
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;18.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Fraud-related issues;7.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;11.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;7.3
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Problems related to security or health caused by products previously purchased on the Internet;2.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 3 members;Other problems;5.4
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Total;6,861,745
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Some problem;52.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;20.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;16.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Delays in delivery;32.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Final costs higher than those indicated;9.7
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;16.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Fraud-related issues;7.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;9.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;6.4
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Problems related to security or health caused by products previously purchased on the Internet;1.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 4 members;Other problems;4.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Total;2,318,970
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Some problem;49.0
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;16.5
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;15.4
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Delays in delivery;27.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;6.3
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;17.3
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Fraud-related issues;4.9
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;8.2
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;2.7
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Problems related to security or health caused by products previously purchased on the Internet;0.6
Persons who have used the Internet in the last 3 months;Size of the household: Households with 5 or more members;Other problems;5.9
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Total;1,926,603
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Some problem;52.2
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;18.9
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;17.9
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Delays in delivery;27.8
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Final costs higher than those indicated;8.3
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;19.3
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Fraud-related issues;7.8
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;10.8
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;7.6
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Problems related to security or health caused by products previously purchased on the Internet;1.2
Persons who have used the Internet in the last 3 months;Type of household: Single-person household;Other problems;5.7
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Total;2,630,854
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Some problem;52.6
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;17.4
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;14.0
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Delays in delivery;30.3
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Final costs higher than those indicated;9.4
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;17.0
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Fraud-related issues;7.1
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;10.2
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;8.2
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Problems related to security or health caused by products previously purchased on the Internet;2.2
Persons who have used the Internet in the last 3 months;Type of household: Single parent living with a child;Other problems;6.6
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Total;2,953,423
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Some problem;46.0
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;16.5
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;14.9
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Delays in delivery;27.0
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Final costs higher than those indicated;5.7
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;16.6
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Fraud-related issues;7.5
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;10.3
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;5.3
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Problems related to security or health caused by products previously purchased on the Internet;0.7
Persons who have used the Internet in the last 3 months;Type of household: Couple living together without children;Other problems;5.7
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Total;12,098,530
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Some problem;52.1
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;20.7
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;16.5
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Delays in delivery;32.0
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Final costs higher than those indicated;8.6
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;17.4
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Fraud-related issues;6.8
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;10.3
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;6.2
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Problems related to security or health caused by products previously purchased on the Internet;1.5
Persons who have used the Internet in the last 3 months;Type of household: Couple living together with children;Other problems;5.0
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Total;2,527,663
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Some problem;47.0
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;17.5
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;16.4
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Delays in delivery;27.1
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Final costs higher than those indicated;7.5
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;16.0
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Fraud-related issues;6.6
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;9.2
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;4.7
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Problems related to security or health caused by products previously purchased on the Internet;1.4
Persons who have used the Internet in the last 3 months;Type of household: Other type of household;Other problems;6.1
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Total;9,541,882
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Some problem;49.0
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;18.8
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;15.4
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Delays in delivery;28.2
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;6.7
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;16.7
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Fraud-related issues;7.2
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;10.2
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;5.6
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Problems related to security or health caused by products previously purchased on the Internet;1.1
Persons who have used the Internet in the last 3 months;Cohabitation in couple: Living with your spouse;Other problems;4.8
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;2,628,367
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;50.8
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;19.5
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;15.4
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;32.8
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;7.0
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;16.3
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;6.9
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;9.4
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;6.0
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Problems related to security or health caused by products previously purchased on the Internet;1.0
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;6.8
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Total;9,966,825
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Some problem;52.5
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;19.5
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;16.9
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;31.4
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;9.9
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;18.0
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;6.8
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;10.5
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;7.0
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Problems related to security or health caused by products previously purchased on the Internet;1.8
Persons who have used the Internet in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;5.8
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Total;18,996,167
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Some problem;51.1
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;20.1
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;16.7
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Delays in delivery;30.7
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Final costs higher than those indicated;8.3
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;17.7
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Fraud-related issues;6.9
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;10.3
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;6.2
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Problems related to security or health caused by products previously purchased on the Internet;1.5
Persons who have used the Internet in the last 3 months;Nationality: Spanish;Other problems;5.8
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Total;3,140,907
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Some problem;48.7
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;13.5
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;12.4
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Delays in delivery;27.3
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Final costs higher than those indicated;7.0
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;14.3
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Fraud-related issues;7.6
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;9.8
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;6.6
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Problems related to security or health caused by products previously purchased on the Internet;1.2
Persons who have used the Internet in the last 3 months;Nationality: Foreign;Other problems;3.6
People who have had problems ordering goods or services over the Internet;Total Persons;Total;11,246,141
People who have had problems ordering goods or services over the Internet;Total Persons;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;37.8
People who have had problems ordering goods or services over the Internet;Total Persons;Difficulty finding information about warranties or other legal rights;31.7
People who have had problems ordering goods or services over the Internet;Total Persons;Delays in delivery;59.4
People who have had problems ordering goods or services over the Internet;Total Persons;Final costs higher than those indicated;16.1
People who have had problems ordering goods or services over the Internet;Total Persons;Products or services ordered with defects or different from those ordered;33.9
People who have had problems ordering goods or services over the Internet;Total Persons;Fraud-related issues;13.8
People who have had problems ordering goods or services over the Internet;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;20.1
People who have had problems ordering goods or services over the Internet;Total Persons;Foreign sellers who do not fulfill orders in Spain;12.3
People who have had problems ordering goods or services over the Internet;Total Persons;Problems related to security or health caused by products previously purchased on the Internet;2.8
People who have had problems ordering goods or services over the Internet;Total Persons;Other problems;10.8
People who have had problems ordering goods or services over the Internet;Sex: Male;Total;5,743,414
People who have had problems ordering goods or services over the Internet;Sex: Male;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;36.2
People who have had problems ordering goods or services over the Internet;Sex: Male;Difficulty finding information about warranties or other legal rights;33.0
People who have had problems ordering goods or services over the Internet;Sex: Male;Delays in delivery;60.0
People who have had problems ordering goods or services over the Internet;Sex: Male;Final costs higher than those indicated;16.0
People who have had problems ordering goods or services over the Internet;Sex: Male;Products or services ordered with defects or different from those ordered;35.6
People who have had problems ordering goods or services over the Internet;Sex: Male;Fraud-related issues;14.8
People who have had problems ordering goods or services over the Internet;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;21.9
People who have had problems ordering goods or services over the Internet;Sex: Male;Foreign sellers who do not fulfill orders in Spain;14.9
People who have had problems ordering goods or services over the Internet;Sex: Male;Problems related to security or health caused by products previously purchased on the Internet;3.3
People who have had problems ordering goods or services over the Internet;Sex: Male;Other problems;12.0
People who have had problems ordering goods or services over the Internet;Sex: Female;Total;5,502,727
People who have had problems ordering goods or services over the Internet;Sex: Female;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;39.5
People who have had problems ordering goods or services over the Internet;Sex: Female;Difficulty finding information about warranties or other legal rights;30.3
People who have had problems ordering goods or services over the Internet;Sex: Female;Delays in delivery;58.9
People who have had problems ordering goods or services over the Internet;Sex: Female;Final costs higher than those indicated;16.1
People who have had problems ordering goods or services over the Internet;Sex: Female;Products or services ordered with defects or different from those ordered;32.2
People who have had problems ordering goods or services over the Internet;Sex: Female;Fraud-related issues;12.7
People who have had problems ordering goods or services over the Internet;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;18.3
People who have had problems ordering goods or services over the Internet;Sex: Female;Foreign sellers who do not fulfill orders in Spain;9.7
People who have had problems ordering goods or services over the Internet;Sex: Female;Problems related to security or health caused by products previously purchased on the Internet;2.3
People who have had problems ordering goods or services over the Internet;Sex: Female;Other problems;9.4
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Total;1,720,766
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;38.5
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;30.3
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Delays in delivery;63.2
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Final costs higher than those indicated;23.2
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;35.2
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Fraud-related issues;9.1
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;16.4
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;12.7
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Problems related to security or health caused by products previously purchased on the Internet;2.8
People who have had problems ordering goods or services over the Internet;Age: 16 to 24 years old;Other problems;9.6
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Total;2,405,001
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;39.1
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;32.9
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Delays in delivery;63.4
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Final costs higher than those indicated;19.4
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;35.9
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Fraud-related issues;16.3
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;24.0
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;13.0
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Problems related to security or health caused by products previously purchased on the Internet;3.7
People who have had problems ordering goods or services over the Internet;Age: 25 to 34 years old;Other problems;11.8
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Total;2,446,172
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;38.7
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;31.0
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Delays in delivery;62.4
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Final costs higher than those indicated;16.3
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;33.0
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Fraud-related issues;12.9
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;20.4
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;11.2
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Problems related to security or health caused by products previously purchased on the Internet;2.7
People who have had problems ordering goods or services over the Internet;Age: 35 to 44 years old;Other problems;12.1
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Total;2,547,276
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;36.7
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;29.4
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Delays in delivery;56.8
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Final costs higher than those indicated;11.3
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;33.6
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Fraud-related issues;14.7
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;20.6
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;12.9
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Problems related to security or health caused by products previously purchased on the Internet;3.0
People who have had problems ordering goods or services over the Internet;Age: 45 to 54 years old;Other problems;8.9
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Total;1,550,673
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;36.4
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;35.8
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Delays in delivery;53.4
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Final costs higher than those indicated;13.0
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;31.9
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Fraud-related issues;14.0
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;17.6
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;12.5
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Problems related to security or health caused by products previously purchased on the Internet;1.9
People who have had problems ordering goods or services over the Internet;Age: 55 to 64 years old;Other problems;12.4
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Total;576,254
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;34.7
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;32.9
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Delays in delivery;46.8
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Final costs higher than those indicated;8.9
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;32.9
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Fraud-related issues;15.5
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;18.2
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;10.3
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Problems related to security or health caused by products previously purchased on the Internet;1.3
People who have had problems ordering goods or services over the Internet;Age: 65 to 74 years old;Other problems;8.1
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Total;4,887,935
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;39.0
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;32.7
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;60.5
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;17.8
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;32.3
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;13.4
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;20.9
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;12.6
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Problems related to security or health caused by products previously purchased on the Internet;2.8
People who have had problems ordering goods or services over the Internet;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;11.9
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Total;1,257,971
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;41.9
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;30.6
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;59.6
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;13.6
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;30.5
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;15.2
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;21.2
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;11.5
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;3.2
People who have had problems ordering goods or services over the Internet;Habitat: 50,000 to 100,000 inhabitants;Other problems;10.7
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Total;1,726,017
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;38.6
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;33.9
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;57.8
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;16.8
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;38.2
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;11.7
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;20.2
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;14.0
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;2.6
People who have had problems ordering goods or services over the Internet;Habitat: 20,000 to 50,000 inhabitants;Other problems;11.4
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Total;1,091,694
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;36.3
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;31.4
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;53.0
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;15.0
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;39.8
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;12.1
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;18.8
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;13.1
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;1.1
People who have had problems ordering goods or services over the Internet;Habitat: 10,000 to 20,000 inhabitants;Other problems;7.4
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Total;2,282,524
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;33.0
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;28.5
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Delays in delivery;61.4
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;13.7
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;33.3
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Fraud-related issues;16.0
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;18.3
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;10.7
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Problems related to security or health caused by products previously purchased on the Internet;3.4
People who have had problems ordering goods or services over the Internet;Habitat: Less than 10,000 inhabitants;Other problems;9.5
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Total;1,005,798
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;36.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;34.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Delays in delivery;53.2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Final costs higher than those indicated;16.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;37.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Fraud-related issues;15.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;20.8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;14.5
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Problems related to security or health caused by products previously purchased on the Internet;2.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 1 member;Other problems;10.9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Total;2,336,335
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;36.9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;29.6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Delays in delivery;59.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Final costs higher than those indicated;14.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;33.4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Fraud-related issues;14.4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;21.2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;12.6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Problems related to security or health caused by products previously purchased on the Internet;2.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 2 members;Other problems;12.6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Total;3,136,480
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;40.1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;32.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Delays in delivery;61.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Final costs higher than those indicated;16.2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;35.8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Fraud-related issues;14.9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;22.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;14.4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Problems related to security or health caused by products previously purchased on the Internet;3.9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 3 members;Other problems;10.6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Total;3,630,628
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;38.2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;31.9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Delays in delivery;60.9
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Final costs higher than those indicated;18.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;31.4
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Fraud-related issues;13.2
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;18.7
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;12.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Problems related to security or health caused by products previously purchased on the Internet;3.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 4 members;Other problems;9.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Total;1,136,901
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;33.6
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;31.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Delays in delivery;56.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Final costs higher than those indicated;12.8
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;35.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Fraud-related issues;10.1
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;16.7
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;5.5
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Problems related to security or health caused by products previously purchased on the Internet;1.3
People who have had problems ordering goods or services over the Internet;Size of the household: Households with 5 or more members;Other problems;12.0
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Total;1,005,798
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;36.3
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;34.3
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Delays in delivery;53.2
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Final costs higher than those indicated;16.0
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;37.0
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Fraud-related issues;15.0
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;20.8
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;14.5
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Problems related to security or health caused by products previously purchased on the Internet;2.3
People who have had problems ordering goods or services over the Internet;Type of household: Single-person household;Other problems;10.9
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Total;1,385,093
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;33.0
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;26.6
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Delays in delivery;57.5
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Final costs higher than those indicated;17.8
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;32.3
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Fraud-related issues;13.5
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;19.3
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;15.6
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Problems related to security or health caused by products previously purchased on the Internet;4.2
People who have had problems ordering goods or services over the Internet;Type of household: Single parent living with a child;Other problems;12.6
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Total;1,358,963
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;35.9
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;32.5
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Delays in delivery;58.7
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Final costs higher than those indicated;12.4
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;36.1
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Fraud-related issues;16.2
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;22.4
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;11.5
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Problems related to security or health caused by products previously purchased on the Internet;1.5
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together without children;Other problems;12.4
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Total;6,308,667
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;39.6
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;31.6
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Delays in delivery;61.4
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Final costs higher than those indicated;16.5
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;33.3
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Fraud-related issues;13.0
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;19.8
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;11.9
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Problems related to security or health caused by products previously purchased on the Internet;2.8
People who have had problems ordering goods or services over the Internet;Type of household: Couple living together with children;Other problems;9.6
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Total;1,187,620
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;37.2
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;34.9
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Delays in delivery;57.7
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Final costs higher than those indicated;15.9
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;34.0
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Fraud-related issues;14.1
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;19.6
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;10.1
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Problems related to security or health caused by products previously purchased on the Internet;3.0
People who have had problems ordering goods or services over the Internet;Type of household: Other type of household;Other problems;12.9
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Total;4,678,889
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;38.3
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;31.4
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Delays in delivery;57.5
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;13.7
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;34.1
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Fraud-related issues;14.7
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;20.8
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;11.4
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Problems related to security or health caused by products previously purchased on the Internet;2.3
People who have had problems ordering goods or services over the Internet;Cohabitation in couple: Living with your spouse;Other problems;9.7
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Total;1,334,352
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;38.3
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;30.4
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;64.6
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;13.7
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;32.1
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;13.7
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;18.6
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;11.8
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Problems related to security or health caused by products previously purchased on the Internet;2.0
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;13.4
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Total;5,232,900
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;37.2
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;32.2
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;59.9
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;18.8
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;34.2
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;12.9
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;20.0
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;13.3
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Problems related to security or health caused by products previously purchased on the Internet;3.4
People who have had problems ordering goods or services over the Internet;Cohabitation as a couple: Not cohabiting as a couple;Other problems;11.0
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Total;9,715,392
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;39.4
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;32.7
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Delays in delivery;60.0
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Final costs higher than those indicated;16.3
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Products or services ordered with defects or different from those ordered;34.6
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Fraud-related issues;13.5
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;20.1
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;12.1
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Problems related to security or health caused by products previously purchased on the Internet;2.8
People who have had problems ordering goods or services over the Internet;Nationality: Spanish;Other problems;11.3
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Total;1,530,750
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Some problem;100.0
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;27.7
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;25.5
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Delays in delivery;56.1
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Final costs higher than those indicated;14.4
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Products or services ordered with defects or different from those ordered;29.4
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Fraud-related issues;15.6
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;20.0
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;13.6
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Problems related to security or health caused by products previously purchased on the Internet;2.6
People who have had problems ordering goods or services over the Internet;Nationality: Foreign;Other problems;7.4