Survey on Equipment and Use of Information and Communication Technologies in Households 
Use of ICT products by persons
Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do soby Autonomous City and Community and reason
Unidades: Number of persons (aged 16 to 74 years) and horizontal percentages

,Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so,There was not a service available in the webpage,Lack of knowledge or ability,Concern about the protection and security of personal data,They do not have an electronic signature or certificate or have problems using them,Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance),Other reasons,
National Total,5.047.728,9,9,24,17,4,19,38,8,37,2,
AndalucÝa,538.973,7,4,26,9,14,5,20,44,1,29,
Arag¾n,130.754,15,2,23,6,14,3,24,7,33,1,47,7,
Asturias, Principado de,122.614,10,8,24,1,22,6,14,4,35,19,3,
Balears, Illes,166.899,11,4,18,5,15,6,14,9,32,9,55,4,
Canarias,159.890,19,8,12,3,14,1,5,3,10,1,57,6,
Cantabria,41.023,10,34,14,4,14,9,31,7,46,9,
Castilla y Le¾n,338.840,9,4,22,9,23,4,26,4,38,5,46,1,
Castilla-La Mancha,179.131,6,5,24,15,7,12,5,30,2,51,6,
Catalu±a,883.058,6,4,26,19,9,12,2,55,8,25,2,
Comunitat Valenciana,467.405,13,1,32,6,18,9,29,6,44,4,32,9,
Extremadura,101.606,7,9,16,6,13,8,9,4,47,1,35,6,
Galicia,377.473,10,18,5,10,7,17,9,35,1,32,1,
Madrid, Comunidad de,974.504,12,4,18,2,17,9,23,9,33,3,44,1,
Murcia, Regi¾n de,170.200,6,40,7,13,2,14,7,42,8,23,9,
Navarra, Comunidad Foral de,74.866,12,9,23,5,20,7,34,5,11,4,47,
PaÝs Vasco,259.074,8,3,25,8,18,8,11,20,1,46,8,
Rioja, La,45.708,0,9,30,3,20,5,20,1,47,4,40,7,
Ceuta,7.901,5,2,10,7,8,21,7,42,9,18,5,
Melilla,7.808,3,6,58,6,17,7,57,8,30,3,30,4,
Notas:
Fuente: National Statistics Institute