Administración Electrónica Contacto o interacción con las administraciones o servicios públicos, a través de un sitio web o apps proporcionadas por estas entidades, por motivos particulares, en los últimos 12 meses por Comunidades y Ciudades Autónomas y tipo de contacto. Units: Número de personas (16 a 74 años) y porcentajes horizontales ,Total,Utilización de alguna página web o apps de las AA.PP,Descarga o impresión de algún formulario oficial,Concertación de cita o de reservas (de una actividad, de un servicio médico...),Presentación online de la declaración de impuestos personalmente,Realización de alguna interacción relacionada con el acceso a la información,Información: Acceso a la información personal almacenada (pensión, vida laboral...),Información: Acceso a bases de datos o registros públicos (reg. catastrales, de empresas…),Información: Acceso para obtener información ( servicios, prestaciones, impuestos…),Realización de alguna interacción relacionada con la obtención de documentos,Documentación: solicitar algún documento o certificado oficial (nacimiento, residencia…),Documentación: solicitar subvenciones o derechos (pensión, desempleo…),Documentación: Otras peticiones, reclamaciones o quejas (denuncias, reclamación judicial…),Media de tipos de contactos con las AA.PP, Total de personas (16 a 74 años), National Total,35,436,056,79.7,63.5,54.3,25.7,56.3,44.8,21.0,41.2,36.3,24.1,21.3,5.7,3.0, 01 Andalucía,6,405,608,78.1,61.1,54.0,22.1,51.7,43.2,20.0,38.6,36.4,23.4,22.2,4.5,2.9, 02 Aragón,956,109,79.1,65.0,58.0,26.2,52.2,43.2,18.7,37.3,33.8,22.3,19.2,3.9,2.9, 03 Asturias, Principado de,752,700,77.3,63.5,40.6,24.0,50.4,35.8,17.8,37.4,27.1,17.5,14.6,3.6,2.5, 04 Balears, Illes,944,040,79.6,63.4,48.8,19.1,55.6,42.0,20.3,39.9,39.6,30.0,21.9,6.2,2.9, 05 Canarias,1,778,183,80.8,66.5,53.3,22.1,56.9,45.4,20.1,40.9,39.8,26.0,24.4,5.9,3.0, 06 Cantabria,438,965,76.7,61.7,42.1,24.1,50.0,36.3,18.0,37.8,28.6,20.2,15.9,2.3,2.6, 07 Castilla y León,1,729,994,77.8,58.0,48.7,21.0,50.6,37.6,19.5,36.5,26.9,14.2,18.2,4.6,2.6, 08 Castilla - La Mancha,1,524,173,75.5,51.7,49.5,22.5,50.1,40.4,20.5,35.5,34.6,22.4,19.9,5.1,2.7, 09 Cataluña,5,680,318,82.8,69.8,55.3,28.5,63.7,52.1,23.9,45.1,37.9,24.7,21.3,5.7,3.3, 10 Comunitat Valenciana,3,810,712,80.9,68.3,54.4,25.3,57.0,42.9,20.7,44.1,37.7,27.3,22.2,5.3,3.1, 11 Extremadura,783,592,69.8,48.6,46.6,21.7,49.1,38.6,19.6,34.3,30.9,18.6,19.4,4.6,2.5, 12 Galicia,1,977,908,77.0,63.3,54.6,19.9,53.7,42.9,22.5,36.7,30.8,19.0,17.3,5.5,2.8, 13 Madrid, Comunidad de,5,082,634,82.5,63.4,59.7,36.6,62.4,50.9,21.1,47.4,41.6,27.2,24.2,8.8,3.4, 14 Murcia, Región de,1,138,229,74.7,54.6,55.1,19.0,51.1,38.6,22.7,37.4,37.5,26.8,24.6,5.8,2.8, 15 Navarra, Comunidad Foral de,483,774,83.8,66.5,53.5,22.9,61.1,47.0,22.1,41.6,34.0,25.7,19.6,6.7,3.1, 16 País Vasco,1,597,629,81.2,67.0,60.1,27.5,53.9,40.0,18.4,38.8,31.6,24.4,16.0,5.7,3.0, 17 Rioja, La,232,393,81.2,63.6,58.9,25.9,54.6,43.9,20.9,37.5,34.1,23.2,20.0,5.1,3.0, 18 Ceuta,57,887,85.6,51.5,61.2,18.3,62.4,55.8,18.8,43.5,59.2,57.0,22.8,4.7,3.3, 19 Melilla,61,208,92.4,83.0,62.6,12.8,66.1,37.4,24.9,52.8,52.2,37.9,30.0,14.7,3.6, Usuarios de Internet en los últimos 12 meses, National Total,33,632,763,84.0,67.0,57.2,27.0,59.3,47.2,22.1,43.4,38.2,25.4,22.4,6.0,3.2, 01 Andalucía,5,996,999,83.4,65.2,57.6,23.6,55.2,46.1,21.4,41.2,38.9,25.0,23.7,4.8,3.1, 02 Aragón,907,302,83.4,68.5,61.1,27.7,55.0,45.5,19.7,39.3,35.6,23.5,20.3,4.1,3.1, 03 Asturias, Principado de,702,645,82.8,68.1,43.5,25.7,54.0,38.3,19.1,40.0,29.1,18.7,15.7,3.9,2.7, 04 Balears, Illes,916,231,82.0,65.3,50.3,19.7,57.3,43.3,20.9,41.1,40.8,30.9,22.6,6.4,3.0, 05 Canarias,1,678,207,85.6,70.4,56.5,23.4,60.3,48.1,21.3,43.4,42.1,27.5,25.9,6.2,3.2, 06 Cantabria,407,310,82.7,66.5,45.4,26.0,53.9,39.1,19.4,40.8,30.9,21.8,17.1,2.4,2.8, 07 Castilla y León,1,614,485,83.4,62.2,52.2,22.5,54.2,40.3,20.9,39.1,28.9,15.2,19.5,4.9,2.8, 08 Castilla - La Mancha,1,415,822,81.3,55.7,53.3,24.3,54.0,43.5,22.1,38.2,37.2,24.1,21.5,5.5,2.9, 09 Cataluña,5,469,219,86.0,72.5,57.4,29.6,66.2,54.1,24.8,46.9,39.4,25.6,22.1,6.0,3.4, 10 Comunitat Valenciana,3,643,250,84.6,71.4,56.9,26.5,59.6,44.9,21.6,46.2,39.4,28.6,23.2,5.6,3.2, 11 Extremadura,720,793,75.9,52.8,50.7,23.6,53.4,41.9,21.3,37.3,33.6,20.2,21.0,5.0,2.7, 12 Galicia,1,817,176,83.8,68.9,59.4,21.7,58.4,46.7,24.5,40.0,33.5,20.7,18.8,6.0,3.1, 13 Madrid, Comunidad de,4,939,273,84.9,65.3,61.4,37.7,64.2,52.3,21.7,48.8,42.8,28.0,24.9,9.1,3.5, 14 Murcia, Región de,1,076,399,79.0,57.7,58.3,20.1,54.0,40.8,24.0,39.5,39.6,28.3,26.0,6.2,3.0, 15 Navarra, Comunidad Foral de,462,648,87.6,69.5,55.9,24.0,63.9,49.1,23.1,43.4,35.6,26.9,20.5,7.0,3.2, 16 País Vasco,1,529,599,84.8,70.0,62.8,28.8,56.3,41.8,19.3,40.6,33.0,25.5,16.7,6.0,3.1, 17 Rioja, La,219,048,86.2,67.4,62.5,27.5,57.9,46.6,22.2,39.8,36.2,24.6,21.3,5.4,3.2, 18 Ceuta,55,768,88.9,53.5,63.5,19.0,64.8,57.9,19.5,45.2,61.4,59.1,23.7,4.9,3.5, 19 Melilla,60,588,93.4,83.8,63.2,13.0,66.7,37.8,25.1,53.3,52.8,38.2,30.3,14.8,3.6, Usuarios de Internet en los últimos 3 meses, National Total,33,481,950,84.2,67.2,57.3,27.1,59.4,47.3,22.2,43.6,38.3,25.5,22.5,6.0,3.2, 01 Andalucía,5,966,316,83.5,65.4,57.7,23.6,55.3,46.2,21.5,41.4,39.0,25.1,23.8,4.9,3.1, 02 Aragón,904,834,83.4,68.6,61.0,27.7,55.1,45.6,19.7,39.4,35.5,23.6,20.2,4.1,3.1, 03 Asturias, Principado de,694,173,83.0,68.6,43.6,25.6,54.1,38.2,18.9,40.5,29.4,19.0,15.9,3.9,2.7, 04 Balears, Illes,916,231,82.0,65.3,50.3,19.7,57.3,43.3,20.9,41.1,40.8,30.9,22.6,6.4,3.0, 05 Canarias,1,670,343,85.8,70.6,56.7,23.5,60.5,48.2,21.4,43.5,42.3,27.7,26.0,6.2,3.2, 06 Cantabria,404,874,83.0,66.9,45.5,26.1,54.2,39.4,19.5,41.0,30.9,21.9,17.1,2.5,2.8, 07 Castilla y León,1,606,456,83.5,62.4,52.2,22.6,54.3,40.4,21.0,39.2,29.0,15.3,19.6,5.0,2.8, 08 Castilla - La Mancha,1,407,551,81.5,55.9,53.6,24.4,54.1,43.6,22.1,38.5,37.3,24.1,21.4,5.3,2.9, 09 Cataluña,5,438,841,86.3,72.9,57.5,29.8,66.6,54.4,25.0,47.1,39.6,25.8,22.3,6.0,3.4, 10 Comunitat Valenciana,3,636,663,84.7,71.5,57.0,26.5,59.7,45.0,21.7,46.2,39.5,28.6,23.3,5.6,3.3, 11 Extremadura,719,776,76.0,52.9,50.8,23.6,53.4,42.0,21.3,37.3,33.7,20.2,21.1,5.0,2.7, 12 Galicia,1,812,904,83.8,68.9,59.5,21.7,58.5,46.8,24.5,40.1,33.6,20.7,18.8,6.0,3.1, 13 Madrid, Comunidad de,4,922,781,84.9,65.3,61.4,37.8,64.3,52.3,21.8,48.9,42.8,28.0,24.9,9.1,3.5, 14 Murcia, Región de,1,063,863,79.8,58.2,58.8,20.4,54.6,41.3,24.3,40.0,40.1,28.7,26.3,6.2,3.0, 15 Navarra, Comunidad Foral de,461,345,87.8,69.7,56.0,24.1,64.0,49.2,23.2,43.6,35.7,27.0,20.5,7.0,3.2, 16 País Vasco,1,522,822,84.9,70.1,63.0,28.9,56.5,41.9,19.3,40.7,33.1,25.6,16.7,6.0,3.1, 17 Rioja, La,217,015,86.3,67.6,62.6,27.8,57.9,46.9,22.4,39.7,36.5,24.8,21.5,5.5,3.2, 18 Ceuta,54,576,88.6,54.7,64.9,19.4,66.2,59.1,20.0,46.2,60.6,58.2,24.2,5.0,3.5, 19 Melilla,60,588,93.4,83.8,63.2,13.0,66.7,37.8,25.1,53.3,52.8,38.2,30.3,14.8,3.6, Usuarios de Internet en los últimos 12 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses, National Total,28,259,537,100.0,79.7,68.1,32.2,70.5,56.2,26.3,51.6,45.5,30.2,26.7,7.1,3.8, 01 Andalucía,5,004,478,100.0,78.2,69.1,28.3,66.1,55.2,25.6,49.4,46.7,29.9,28.4,5.8,3.7, 02 Aragón,756,461,100.0,82.1,73.3,33.2,65.9,54.6,23.7,47.2,42.7,28.2,24.3,4.9,3.7, 03 Asturias, Principado de,582,033,100.0,82.2,52.5,31.0,65.2,46.3,23.0,48.3,35.1,22.6,18.9,4.7,3.3, 04 Balears, Illes,751,120,100.0,79.7,61.3,24.0,69.8,52.8,25.5,50.1,49.7,37.7,27.5,7.8,3.7, 05 Canarias,1,435,916,100.0,82.3,66.0,27.3,70.5,56.2,24.9,50.7,49.3,32.2,30.2,7.3,3.8, 06 Cantabria,336,849,100.0,80.5,54.9,31.4,65.1,47.3,23.4,49.3,37.3,26.4,20.7,2.9,3.4, 07 Castilla y León,1,346,344,100.0,74.5,62.6,27.0,65.0,48.4,25.1,46.9,34.6,18.2,23.4,5.9,3.3, 08 Castilla - La Mancha,1,150,716,100.0,68.5,65.6,29.8,66.4,53.5,27.2,47.1,45.8,29.7,26.4,6.7,3.5, 09 Cataluña,4,703,527,100.0,84.3,66.7,34.4,77.0,63.0,28.9,54.5,45.8,29.8,25.8,6.9,3.9, 10 Comunitat Valenciana,3,081,499,100.0,84.4,67.2,31.3,70.4,53.1,25.6,54.6,46.6,33.8,27.5,6.6,3.8, 11 Extremadura,547,032,100.0,69.6,66.8,31.1,70.3,55.3,28.0,49.1,44.3,26.6,27.7,6.5,3.6, 12 Galicia,1,522,017,100.0,82.2,71.0,25.9,69.7,55.7,29.2,47.7,40.0,24.7,22.5,7.1,3.7, 13 Madrid, Comunidad de,4,193,822,100.0,76.9,72.3,44.4,75.7,61.7,25.5,57.4,50.4,33.0,29.3,10.7,4.1, 14 Murcia, Región de,850,600,100.0,73.0,73.8,25.5,68.3,51.6,30.4,50.0,50.1,35.9,32.9,7.8,3.8, 15 Navarra, Comunidad Foral de,405,334,100.0,79.4,63.8,27.4,72.9,56.1,26.4,49.6,40.6,30.7,23.4,8.0,3.6, 16 País Vasco,1,296,844,100.0,82.5,74.0,33.9,66.4,49.3,22.7,47.8,38.9,30.0,19.7,7.0,3.7, 17 Rioja, La,188,811,100.0,78.2,72.5,31.9,67.2,54.0,25.7,46.2,42.0,28.5,24.7,6.3,3.7, 18 Ceuta,49,566,100.0,60.2,71.4,21.3,72.9,65.1,22.0,50.8,69.1,66.5,26.7,5.5,3.9, 19 Melilla,56,567,100.0,89.8,67.7,13.9,71.5,40.5,26.9,57.1,56.5,41.0,32.4,15.9,3.9, Usuarios de Internet en los últimos 3 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses, National Total,28,185,007,100.0,79.8,68.1,32.2,70.6,56.2,26.3,51.7,45.5,30.3,26.7,7.2,3.8, 01 Andalucía,4,981,684,100.0,78.4,69.0,28.2,66.3,55.3,25.7,49.6,46.8,30.0,28.5,5.8,3.7, 02 Aragón,754,490,100.0,82.2,73.2,33.3,66.0,54.6,23.6,47.2,42.6,28.3,24.2,4.9,3.7, 03 Asturias, Principado de,575,945,100.0,82.7,52.6,30.9,65.2,46.1,22.8,48.8,35.5,22.9,19.1,4.7,3.3, 04 Balears, Illes,751,120,100.0,79.7,61.3,24.0,69.8,52.8,25.5,50.1,49.7,37.7,27.5,7.8,3.7, 05 Canarias,1,433,526,100.0,82.3,66.0,27.4,70.5,56.2,24.9,50.7,49.3,32.2,30.3,7.3,3.8, 06 Cantabria,335,981,100.0,80.6,54.8,31.5,65.3,47.4,23.5,49.4,37.2,26.4,20.6,3.0,3.4, 07 Castilla y León,1,342,174,100.0,74.7,62.5,27.1,64.9,48.4,25.2,46.9,34.7,18.3,23.5,5.9,3.3, 08 Castilla - La Mancha,1,147,657,100.0,68.5,65.7,29.9,66.4,53.5,27.1,47.2,45.7,29.6,26.3,6.5,3.5, 09 Cataluña,4,692,393,100.0,84.5,66.7,34.5,77.1,63.1,29.0,54.6,45.9,29.9,25.8,7.0,4.0, 10 Comunitat Valenciana,3,081,499,100.0,84.4,67.2,31.3,70.4,53.1,25.6,54.6,46.6,33.8,27.5,6.6,3.8, 11 Extremadura,547,032,100.0,69.6,66.8,31.1,70.3,55.3,28.0,49.1,44.3,26.6,27.7,6.5,3.6, 12 Galicia,1,520,069,100.0,82.2,70.9,25.9,69.8,55.8,29.2,47.8,40.0,24.7,22.5,7.1,3.7, 13 Madrid, Comunidad de,4,181,784,100.0,76.9,72.3,44.5,75.7,61.6,25.6,57.6,50.3,33.0,29.3,10.7,4.1, 14 Murcia, Región de,849,108,100.0,73.0,73.7,25.5,68.4,51.7,30.4,50.1,50.2,35.9,32.9,7.8,3.8, 15 Navarra, Comunidad Foral de,405,036,100.0,79.4,63.8,27.4,72.9,56.1,26.4,49.6,40.7,30.7,23.4,8.0,3.6, 16 País Vasco,1,293,259,100.0,82.5,74.1,34.0,66.5,49.3,22.8,47.9,38.9,30.1,19.7,7.0,3.7, 17 Rioja, La,187,311,100.0,78.4,72.5,32.2,67.1,54.3,25.9,46.0,42.3,28.8,24.9,6.3,3.7, 18 Ceuta,48,373,100.0,61.7,73.2,21.9,74.7,66.7,22.5,52.1,68.3,65.7,27.3,5.6,4.0, 19 Melilla,56,567,100.0,89.8,67.7,13.9,71.5,40.5,26.9,57.1,56.5,41.0,32.4,15.9,3.9, Notes: 1) Las preguntas de este bloque van dirigidas a los usuarios de internet en los últimos 12 meses. 2) Se han incluido subtotales según el tipo de contacto o interacción. 3) Media de tipo de contactos: es el número medio de interacciones realizadas de distinto tipo o finalidad (de las nueve analizadas). Source: Instituto Nacional de Estadística