Statistical tables of user service
Percentage of compliance with the indicators for monitoring the commitments established in the service charter. Customer Service.
Unidades: Percentage

,2023,2022,2021,2020,2019,2018,2017,2016,2015,2014,2013,2012,2011,2010,
Publications made late, according to the schedule,0,0,0,0,0,0,0,0,0,0,0,0,0,0,
Inquiries answered by email in less than 24 hours,95,7,95,7,94,3,95,4,94,5,93,1,94,7,95,3,93,2,94,94,6,90,2,94,94,
Inqueries answered by email in more than 24 hours and in less than 3 days,3,5,3,8,5,1,3,7,5,2,6,5,5,4,4,6,5,5,2,5,5,5,8,6,6,
Inquiries answered by email in less than 3 days,0,8,0,5,0,6,0,3,0,3,0,4,0,3,0,3,0,3,0,8,0,7,4,0,0,
Requests attended to in less than 10 business days,74,9,73,2,79,4,78,8,73,5,75,6,75,3,73,83,3,88,3,87,4,91,3,89,5,89,6,
Certificates issued in less than 24 hours, instantly,99,99,1,99,4,99,3,99,2,97,3,97,99,1,98,8,99,98,9,98,2,98,6,99,8,
RSS Announcements/Tweets published less than ten minutes following the official publication,100,100,100,100,100,100,100,100,100,100,.,.,.,.,
Interlibrary loans made in less than 48 hours,80,90,75,45,47,45,40,35,30,30,30,32,30,35,
Claims from the Electoral Census resolved within the agreed upon deadlines,100,100,100,100,100,100,100,100,100,100,100,100,100,100,
Complaints and suggestions answered within the term agreed upon,98,7,97,5,97,2,96,3,95,8,96,89,5,91,8,84,2,94,5,100,100,100,100,
Notas:

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Access to the <a href=https://www.ine.es/ss/Satellite?c=Page&p=1259945091334&pagename=ProductosYServicios%2FPYSLayout&cid=1259945091334&L=1  target=_blank title=Go to Service Charter. Open new window >Service charter</a> available on the INE website.
Fuente: National Statistics Institute