Administración Electrónica
Personal contact or interaction with public administrations or services via a website or applications provided by these entities in the last 12 months by autonomous communities and cities and type of contact.
Unidades: Número de personas (16 a 74 años) y porcentajes horizontales.

,Total,Utilización de alguna página web o apps de las AA.PP,Descarga o impresión de algún formulario oficial,Concertación de cita o de reservas (de una actividad, de un servicio médico...),Presentación online de la declaración de impuestos personalmente,Realización de alguna interacción relacionada con el acceso a la información,Información:  Acceso a la información personal almacenada (pensión, vida laboral...),Información: Acceso a bases de datos o registros públicos (reg. catastrales, de empresas.),Información: Acceso para obtener información ( servicios, prestaciones, impuestos.),Realización de alguna interacción relacionada con la obtención de documentos,Documentación: solicitar algún documento o certificado oficial (nacimiento, residencia.),Documentación: solicitar subvenciones o derechos (pensión, desempleo.),Documentación: Otras peticiones, reclamaciones o quejas (denuncias, reclamación judicial.),Media de tipos de contactos con las AA.PP,
Total Personas,
    Total nacional,35.949.285,79,7,47,62,2,25,9,60,8,49,2,25,7,45,7,40,4,27,4,23,4,7,3,1,
    Andalucía,6.477.570,77,7,43,8,62,9,22,4,56,2,47,2,22,4,40,3,38,9,24,9,23,7,5,9,2,9,
    Aragón,970.615,81,3,44,4,66,7,26,7,55,7,47,5,26,2,39,5,39,3,28,9,21,3,4,5,3,1,
    Asturias, Principado de,753.752,77,1,49,8,51,3,24,1,55,2,41,5,24,6,44,31,9,19,7,16,9,5,2,8,
    Balears, Illes,965.956,81,1,48,1,60,2,22,9,57,9,44,3,21,3,44,9,45,2,32,5,22,2,6,1,3,
    Canarias,1.808.096,80,1,48,3,65,1,23,7,61,9,54,2,26,3,43,45,2,34,2,24,2,7,3,3,
    Cantabria,441.629,75,4,41,2,56,22,55,40,9,18,5,40,8,34,8,20,3,22,2,5,4,2,7,
    Castilla y León,1.736.375,76,2,42,7,60,4,22,6,56,4,42,8,23,8,42,9,30,8,18,8,19,6,3,9,2,8,
    Castilla-La Mancha,1.542.385,72,7,38,8,57,3,18,7,51,3,39,3,23,39,6,35,8,21,8,25,7,7,6,2,7,
    Cataluña,5.797.054,83,2,48,8,61,6,29,6,68,9,57,1,29,3,52,3,42,1,28,3,22,4,8,8,3,4,
    Comunitat Valenciana,3.892.134,79,3,49,4,61,4,23,61,46,8,25,3,46,8,46,2,32,5,27,8,6,5,3,2,
    Extremadura,783.619,72,43,8,56,7,21,9,54,3,43,7,23,6,41,1,35,8,21,4,22,4,5,7,2,8,
    Galicia,1.982.136,77,4,48,5,64,7,21,4,60,1,48,5,29,3,46,7,38,5,26,6,23,2,6,6,3,2,
    Madrid, Comunidad de,5.191.914,83,4,52,5,65,4,36,65,3,53,3,29,50,2,42,5,29,4,23,7,9,4,3,5,
    Murcia, Región de,1.154.828,80,6,46,1,67,2,20,8,59,6,48,7,20,8,44,8,39,7,25,7,26,7,2,3,1,
    Navarra, Comunidad Foral de,489.272,81,2,41,6,52,21,8,66,5,50,1,26,8,46,3,39,8,27,6,20,5,6,4,2,9,
    País Vasco,1.606.614,79,7,45,2,60,9,30,6,60,6,45,9,23,7,46,5,37,3,28,9,19,6,6,3,3,1,
    Rioja, La,234.646,80,2,44,2,61,5,25,3,57,9,47,2,27,5,43,5,37,22,2,21,9,6,3,
    Ceuta,60.155,82,9,44,9,63,3,15,7,57,7,44,2,20,6,44,4,53,2,40,1,31,9,3,6,3,1,
    Melilla,60.535,90,1,60,4,64,8,27,69,2,65,9,35,1,50,9,54,8,48,3,26,7,7,7,3,9,
Usuarios de Internet en los últimos 12 meses,
    Total nacional,34.497.105,83,49,64,8,27,63,4,51,3,26,7,47,6,42,1,28,6,24,4,7,3,3,3,
    Andalucía,6.180.842,81,4,46,66,23,4,58,9,49,4,23,5,42,2,40,8,26,1,24,8,6,2,3,1,
    Aragón,929.519,84,8,46,3,69,7,27,9,58,2,49,6,27,4,41,2,41,1,30,1,22,2,4,7,3,2,
    Asturias, Principado de,719.851,80,7,52,2,53,7,25,2,57,8,43,4,25,8,46,1,33,4,20,6,17,7,5,2,2,9,
    Balears, Illes,942.667,83,1,49,3,61,7,23,4,59,3,45,4,21,8,46,46,4,33,3,22,7,6,2,3,1,
    Canarias,1.749.680,82,8,49,9,67,3,24,5,64,56,27,2,44,4,46,7,35,4,25,7,2,3,4,
    Cantabria,415.501,80,1,43,8,59,5,23,3,58,5,43,5,19,6,43,4,37,21,6,23,6,5,8,2,8,
    Castilla y León,1.638.967,80,7,45,3,64,23,9,59,8,45,3,25,2,45,5,32,6,19,9,20,7,4,1,2,9,
    Castilla-La Mancha,1.461.160,76,8,40,9,60,5,19,8,54,2,41,4,24,3,41,8,37,8,23,1,27,1,8,1,2,9,
    Cataluña,5.645.818,85,4,50,1,63,3,30,4,70,8,58,6,30,1,53,7,43,2,29,1,23,9,3,5,
    Comunitat Valenciana,3.715.656,83,51,7,64,3,24,1,63,9,49,1,26,5,49,48,4,34,1,29,1,6,8,3,3,
    Extremadura,720.519,78,3,47,7,61,6,23,8,59,47,6,25,7,44,7,38,9,23,3,24,4,6,2,3,
    Galicia,1.837.553,83,5,52,3,69,8,23,64,8,52,3,31,6,50,3,41,5,28,7,25,1,7,1,3,4,
    Madrid, Comunidad de,5.071.358,85,3,53,7,66,9,36,9,66,8,54,6,29,6,51,4,43,6,30,1,24,2,9,6,3,6,
    Murcia, Región de,1.114.322,83,6,47,8,69,7,21,5,61,7,50,4,21,6,46,4,41,2,26,6,26,9,7,4,3,2,
    Navarra, Comunidad Foral de,473.330,84,43,53,7,22,6,68,7,51,8,27,7,47,9,41,1,28,5,21,2,6,6,3,
    País Vasco,1.540.269,83,1,47,2,63,5,32,63,2,47,8,24,7,48,5,38,9,30,2,20,4,6,6,3,2,
    Rioja, La,223.096,84,4,46,5,64,7,26,6,60,9,49,6,28,9,45,8,38,9,23,3,23,6,3,3,1,
    Ceuta,56.878,87,6,47,5,67,16,6,61,46,7,21,8,46,9,56,3,42,4,33,7,3,8,3,3,
    Melilla,60.118,90,7,60,8,65,2,27,2,69,7,66,4,35,3,51,2,55,2,48,7,26,9,7,7,3,9,
Usuarios de Internet en los últimos 3 meses,
    Total nacional,34.312.027,83,4,49,3,65,1,27,1,63,7,51,5,26,9,47,8,42,3,28,7,24,5,7,3,3,3,
    Andalucía,6.139.317,81,9,46,3,66,4,23,5,59,3,49,8,23,6,42,5,41,1,26,2,25,6,2,3,1,
    Aragón,927.371,85,46,4,69,8,28,58,3,49,7,27,5,41,3,41,2,30,2,22,3,4,7,3,2,
    Asturias, Principado de,719.018,80,7,52,2,53,8,25,2,57,8,43,4,25,8,46,1,33,4,20,7,17,7,5,2,2,9,
    Balears, Illes,938.941,83,4,49,5,61,9,23,5,59,6,45,6,21,9,46,2,46,5,33,4,22,8,6,2,3,1,
    Canarias,1.739.626,83,2,50,2,67,6,24,6,64,4,56,3,27,3,44,7,47,35,5,25,1,7,3,3,4,
    Cantabria,413.948,80,4,44,59,8,23,4,58,7,43,6,19,7,43,6,37,1,21,7,23,7,5,8,2,9,
    Castilla y León,1.635.222,80,8,45,3,64,1,23,9,59,9,45,4,25,2,45,6,32,7,19,9,20,8,4,1,2,9,
    Castilla-La Mancha,1.454.928,77,41,1,60,7,19,9,54,3,41,5,24,4,41,9,38,23,2,27,3,8,1,2,9,
    Cataluña,5.613.095,85,9,50,4,63,6,30,5,71,2,58,9,30,2,54,43,5,29,2,23,1,9,1,3,5,
    Comunitat Valenciana,3.688.053,83,1,51,8,64,2,24,3,64,1,49,1,26,6,49,2,48,6,34,2,29,2,6,9,3,4,
    Extremadura,712.651,79,48,2,62,1,24,1,59,7,48,1,25,9,45,2,39,4,23,5,24,6,6,3,3,1,
    Galicia,1.827.080,83,9,52,6,70,2,23,2,65,2,52,6,31,8,50,6,41,7,28,9,25,2,7,1,3,4,
    Madrid, Comunidad de,5.054.723,85,6,53,9,67,1,37,67,1,54,8,29,7,51,6,43,7,30,2,24,3,9,6,3,6,
    Murcia, Región de,1.110.861,83,7,47,9,69,7,21,6,61,9,50,6,21,6,46,5,41,3,26,7,27,7,5,3,2,
    Navarra, Comunidad Foral de,469.530,84,7,43,4,54,1,22,7,69,3,52,2,27,9,48,3,41,5,28,7,21,3,6,6,3,1,
    País Vasco,1.530.693,83,5,47,5,63,7,32,2,63,5,48,24,8,48,8,39,2,30,4,20,5,6,6,3,2,
    Rioja, La,219.974,84,6,46,6,64,9,26,9,61,5,50,1,29,2,46,4,39,4,23,6,23,3,6,4,3,2,
    Ceuta,56.878,87,6,47,5,67,16,6,61,46,7,21,8,46,9,56,3,42,4,33,7,3,8,3,3,
    Melilla,60.118,90,7,60,8,65,2,27,2,69,7,66,4,35,3,51,2,55,2,48,7,26,9,7,7,3,9,
Usuarios de Internet en los últimos 12 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,28.644.547,100,59,78,1,32,5,76,3,61,8,32,2,57,3,50,7,34,4,29,3,8,8,3,9,
    Andalucía,5.031.145,100,56,5,81,28,8,72,3,60,7,28,8,51,9,50,1,32,30,5,7,6,3,8,
    Aragón,788.696,100,54,6,82,1,32,9,68,6,58,5,32,3,48,6,48,4,35,5,26,2,5,5,3,8,
    Asturias, Principado de,581.047,100,64,6,66,6,31,2,71,7,53,8,31,9,57,1,41,4,25,6,21,9,6,4,3,6,
    Balears, Illes,782.925,100,59,4,74,3,28,2,71,4,54,7,26,2,55,4,55,8,40,1,27,4,7,5,3,7,
    Canarias,1.448.727,100,60,2,81,2,29,6,77,3,67,6,32,8,53,7,56,4,42,7,30,2,8,7,4,1,
    Cantabria,332.877,100,54,7,74,3,29,1,73,54,2,24,5,54,2,46,2,27,29,5,7,2,3,5,
    Castilla y León,1.322.540,100,56,1,79,3,29,6,74,1,56,1,31,2,56,3,40,4,24,7,25,7,5,1,3,6,
    Castilla-La Mancha,1.121.682,100,53,3,78,8,25,8,70,5,54,31,7,54,4,49,3,30,35,4,10,5,3,7,
    Cataluña,4.821.990,100,58,6,74,1,35,6,82,9,68,6,35,2,62,9,50,6,34,1,26,9,10,6,4,1,
    Comunitat Valenciana,3.084.770,100,62,3,77,5,29,77,59,1,32,59,58,3,41,1,35,1,8,2,4,
    Extremadura,564.496,100,60,9,78,7,30,4,75,3,60,7,32,8,57,1,49,7,29,7,31,1,8,3,9,
    Galicia,1.533.814,100,62,6,83,6,27,6,77,7,62,7,37,9,60,3,49,7,34,4,30,8,5,4,1,
    Madrid, Comunidad de,4.328.158,100,62,9,78,4,43,2,78,3,64,34,7,60,2,51,35,3,28,4,11,3,4,2,
    Murcia, Región de,931.073,100,57,2,83,4,25,8,73,9,60,4,25,8,55,5,49,3,31,8,32,2,8,9,3,8,
    Navarra, Comunidad Foral de,397.523,100,51,3,63,9,26,9,81,8,61,6,33,57,49,33,9,25,2,7,8,3,6,
    País Vasco,1.280.479,100,56,7,76,4,38,4,76,1,57,5,29,7,58,3,46,8,36,3,24,5,7,9,3,9,
    Rioja, La,188.203,100,55,1,76,7,31,5,72,1,58,8,34,3,54,2,46,1,27,6,27,3,7,5,3,7,
    Ceuta,49.853,100,54,2,76,4,18,9,69,6,53,3,24,8,53,5,64,2,48,3,38,5,4,4,3,7,
    Melilla,54.548,100,67,71,9,30,76,8,73,2,38,9,56,4,60,9,53,6,29,6,8,5,4,3,
Usuarios de Internet en los últimos 3 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,28.605.439,100,59,1,78,1,32,6,76,4,61,8,32,2,57,4,50,8,34,4,29,4,8,8,3,9,
    Andalucía,5.026.163,100,56,5,81,1,28,8,72,4,60,8,28,8,51,9,50,1,32,1,30,6,7,6,3,8,
    Aragón,788.696,100,54,6,82,1,32,9,68,6,58,5,32,3,48,6,48,4,35,5,26,2,5,5,3,8,
    Asturias, Principado de,580.214,100,64,7,66,7,31,3,71,6,53,7,32,57,1,41,4,25,6,22,6,5,3,6,
    Balears, Illes,782.925,100,59,4,74,3,28,2,71,4,54,7,26,2,55,4,55,8,40,1,27,4,7,5,3,7,
    Canarias,1.448.094,100,60,3,81,2,29,6,77,3,67,7,32,8,53,7,56,4,42,7,30,1,8,7,4,1,
    Cantabria,332.877,100,54,7,74,3,29,1,73,54,2,24,5,54,2,46,2,27,29,5,7,2,3,5,
    Castilla y León,1.321.947,100,56,1,79,3,29,6,74,1,56,2,31,2,56,4,40,4,24,7,25,7,5,1,3,6,
    Castilla-La Mancha,1.120.488,100,53,4,78,9,25,8,70,5,53,9,31,7,54,5,49,3,30,1,35,4,10,5,3,7,
    Cataluña,4.820.343,100,58,7,74,1,35,6,82,9,68,6,35,2,62,9,50,6,34,27,10,6,4,1,
    Comunitat Valenciana,3.062.970,100,62,3,77,3,29,2,77,1,59,1,32,59,3,58,5,41,2,35,2,8,3,4,
    Extremadura,563.288,100,61,78,6,30,5,75,5,60,8,32,8,57,2,49,8,29,7,31,2,8,3,9,
    Galicia,1.533.814,100,62,6,83,6,27,6,77,7,62,7,37,9,60,3,49,7,34,4,30,8,5,4,1,
    Madrid, Comunidad de,4.328.158,100,62,9,78,4,43,2,78,3,64,34,7,60,2,51,35,3,28,4,11,3,4,2,
    Murcia, Región de,929.480,100,57,3,83,3,25,8,74,60,5,25,9,55,6,49,3,31,9,32,3,8,9,3,8,
    Navarra, Comunidad Foral de,397.523,100,51,3,63,9,26,9,81,8,61,6,33,57,49,33,9,25,2,7,8,3,6,
    País Vasco,1.277.908,100,56,8,76,3,38,5,76,57,5,29,7,58,4,46,9,36,4,24,6,8,3,9,
    Rioja, La,186.148,100,55,1,76,7,31,7,72,7,59,2,34,5,54,8,46,6,27,9,27,6,7,6,3,8,
    Ceuta,49.853,100,54,2,76,4,18,9,69,6,53,3,24,8,53,5,64,2,48,3,38,5,4,4,3,7,
    Melilla,54.548,100,67,71,9,30,76,8,73,2,38,9,56,4,60,9,53,6,29,6,8,5,4,3,
Notas:
Las preguntas de este bloque van dirigidas a los usuarios de internet en los últimos 12 meses.
 2) Se han incluido subtotales según el tipo de contacto o interacción.
 3) Media de tipo de contactos: es el número medio de interacciones realizadas de distinto tipo o finalidad (de las nueve analizadas).
Fuente: Instituto Nacional de Estadística