Administración Electrónica
Official documentation or complaint via a public administration or public service website or application in the last 12 months for personal reasons by autonomous communities and cities.
Unidades: Número de personas (16 a 74 años) y porcentajes horizontales.

,Total,Han solicitado alguna documentación oficial o reclamación en web o apps de las AA.PP. en los últ. 12 meses,Han solicitado algún documento o certificado oficial,Han solicitado subvenciones o derechos,Otras peticiones, reclamaciones o quejas,No solicitaron un documento oficial o reclamación teniendo la necesidad de hacerlo,
Total Personas,
    Total nacional,35.949.285,40,4,27,4,23,4,7,4,3,
    Andalucía,6.477.570,38,9,24,9,23,7,5,9,4,5,
    Aragón,970.615,39,3,28,9,21,3,4,5,3,3,
    Asturias, Principado de,753.752,31,9,19,7,16,9,5,6,1,
    Balears, Illes,965.956,45,2,32,5,22,2,6,1,5,3,
    Canarias,1.808.096,45,2,34,2,24,2,7,3,3,
    Cantabria,441.629,34,8,20,3,22,2,5,4,3,1,
    Castilla y León,1.736.375,30,8,18,8,19,6,3,9,6,7,
    Castilla-La Mancha,1.542.385,35,8,21,8,25,7,7,6,4,6,
    Cataluña,5.797.054,42,1,28,3,22,4,8,8,4,4,
    Comunitat Valenciana,3.892.134,46,2,32,5,27,8,6,5,2,5,
    Extremadura,783.619,35,8,21,4,22,4,5,7,3,9,
    Galicia,1.982.136,38,5,26,6,23,2,6,6,4,2,
    Madrid, Comunidad de,5.191.914,42,5,29,4,23,7,9,4,4,3,
    Murcia, Región de,1.154.828,39,7,25,7,26,7,2,4,8,
    Navarra, Comunidad Foral de,489.272,39,8,27,6,20,5,6,4,5,7,
    País Vasco,1.606.614,37,3,28,9,19,6,6,3,4,5,
    Rioja, La,234.646,37,22,2,21,9,6,4,7,
    Ceuta,60.155,53,2,40,1,31,9,3,6,18,4,
    Melilla,60.535,54,8,48,3,26,7,7,7,4,3,
Usuarios de Internet en los últimos 12 meses,
    Total nacional,34.497.105,42,1,28,6,24,4,7,3,4,5,
    Andalucía,6.180.842,40,8,26,1,24,8,6,2,4,7,
    Aragón,929.519,41,1,30,1,22,2,4,7,3,5,
    Asturias, Principado de,719.851,33,4,20,6,17,7,5,2,6,3,
    Balears, Illes,942.667,46,4,33,3,22,7,6,2,5,4,
    Canarias,1.749.680,46,7,35,4,25,7,2,3,5,
    Cantabria,415.501,37,21,6,23,6,5,8,3,2,
    Castilla y León,1.638.967,32,6,19,9,20,7,4,1,7,1,
    Castilla-La Mancha,1.461.160,37,8,23,1,27,1,8,1,4,8,
    Cataluña,5.645.818,43,2,29,1,23,9,4,6,
    Comunitat Valenciana,3.715.656,48,4,34,1,29,1,6,8,2,6,
    Extremadura,720.519,38,9,23,3,24,4,6,2,4,3,
    Galicia,1.837.553,41,5,28,7,25,1,7,1,4,5,
    Madrid, Comunidad de,5.071.358,43,6,30,1,24,2,9,6,4,4,
    Murcia, Región de,1.114.322,41,2,26,6,26,9,7,4,5,
    Navarra, Comunidad Foral de,473.330,41,1,28,5,21,2,6,6,5,9,
    País Vasco,1.540.269,38,9,30,2,20,4,6,6,4,7,
    Rioja, La,223.096,38,9,23,3,23,6,3,5,
    Ceuta,56.878,56,3,42,4,33,7,3,8,19,5,
    Melilla,60.118,55,2,48,7,26,9,7,7,4,3,
Usuarios de Internet en los últimos 3 meses,
    Total nacional,34.312.027,42,3,28,7,24,5,7,3,4,5,
    Andalucía,6.139.317,41,1,26,2,25,6,2,4,7,
    Aragón,927.371,41,2,30,2,22,3,4,7,3,5,
    Asturias, Principado de,719.018,33,4,20,7,17,7,5,2,6,3,
    Balears, Illes,938.941,46,5,33,4,22,8,6,2,5,4,
    Canarias,1.739.626,47,35,5,25,1,7,3,3,4,
    Cantabria,413.948,37,1,21,7,23,7,5,8,3,3,
    Castilla y León,1.635.222,32,7,19,9,20,8,4,1,7,1,
    Castilla-La Mancha,1.454.928,38,23,2,27,3,8,1,4,8,
    Cataluña,5.613.095,43,5,29,2,23,1,9,1,4,6,
    Comunitat Valenciana,3.688.053,48,6,34,2,29,2,6,9,2,6,
    Extremadura,712.651,39,4,23,5,24,6,6,3,4,3,
    Galicia,1.827.080,41,7,28,9,25,2,7,1,4,5,
    Madrid, Comunidad de,5.054.723,43,7,30,2,24,3,9,6,4,4,
    Murcia, Región de,1.110.861,41,3,26,7,27,7,5,5,
    Navarra, Comunidad Foral de,469.530,41,5,28,7,21,3,6,6,5,9,
    País Vasco,1.530.693,39,2,30,4,20,5,6,6,4,8,
    Rioja, La,219.974,39,4,23,6,23,3,6,4,4,9,
    Ceuta,56.878,56,3,42,4,33,7,3,8,19,5,
    Melilla,60.118,55,2,48,7,26,9,7,7,4,3,
Notas:
Fuente: Instituto Nacional de Estadística