E-commerce Problems with purchase or order of goods or services over the Internet in the last 3 months by autonomous communities and cities. Units: Número de personas (16 a 74 años) y porcentajes horizontales. ,Total,Algún problema,Fallos técnicos de la página web durante el encargo o el pago, o era difícil de usar,Dificultades en encontrar información sobre garantías u otros derechos legales,Retrasos en la entrega,Costes finales superiores a los indicados,Productos o servicios encargados con defectos o diferentes a los encargados,Problemas relacionados con el fraude,Reclamaciones o indemnizaciones dificultosas o sin respuesta satisfactoria tras la reclamación,Vendedores extranjeros que no atienden pedidos en España,Otros problemas, Total Personas, National Total,35,949,285,28.5,10.5,9.2,15.3,3.7,8.1,3.2,4.1,3.1,3.5, 01 Andalucía,6,477,570,28.8,9.8,9.2,15.7,3.7,8.0,3.2,2.6,2.8,3.6, 02 Aragón,970,615,25.5,10.9,8.5,12.1,3.5,7.0,4.0,4.7,3.7,2.8, 03 Asturias, Principado de,753,752,25.3,9.3,9.0,13.1,3.0,6.6,2.7,4.2,2.6,2.9, 04 Balears, Illes,965,956,28.3,11.7,9.4,17.1,3.7,7.0,2.8,3.5,6.6,4.4, 05 Canarias,1,808,096,27.8,9.8,7.4,17.4,6.0,8.3,4.2,5.2,10.7,6.7, 06 Cantabria,441,629,22.8,7.4,5.4,13.7,2.7,5.7,0.9,3.4,2.2,3.5, 07 Castilla y León,1,736,375,26.4,10.0,7.8,13.9,3.6,8.1,2.3,2.2,2.6,4.0, 08 Castilla - La Mancha,1,542,385,27.9,8.0,8.4,15.8,3.4,8.8,3.3,4.2,2.9,4.3, 09 Cataluña,5,797,054,29.0,11.9,9.4,14.7,3.0,7.2,4.2,4.2,2.5,2.8, 10 Comunitat Valenciana,3,892,134,27.8,9.1,8.6,13.9,4.0,9.5,3.1,4.2,2.1,2.7, 11 Extremadura,783,619,27.1,10.1,10.7,15.2,3.3,6.8,1.4,4.2,3.2,2.9, 12 Galicia,1,982,136,27.4,11.2,9.6,14.7,3.3,7.1,2.9,4.0,2.4,2.4, 13 Madrid, Comunidad de,5,191,914,31.6,13.5,11.1,16.9,3.5,10.2,2.9,5.9,2.6,3.4, 14 Murcia, Región de,1,154,828,29.5,7.5,10.7,16.8,4.5,6.9,4.1,6.5,3.0,5.9, 15 Navarra, Comunidad Foral de,489,272,29.5,10.6,8.7,16.5,3.3,7.7,2.0,5.0,2.7,2.4, 16 País Vasco,1,606,614,26.6,9.1,7.6,14.7,3.4,7.1,2.5,3.1,1.2,4.0, 17 Rioja, La,234,646,21.0,6.2,5.2,12.8,1.8,5.3,1.3,2.4,1.7,2.2, 18 Ceuta,60,155,23.0,6.9,6.6,19.7,5.8,2.4,..,2.4,0.5,2.1, 19 Melilla,60,535,43.8,9.3,23.3,33.0,23.1,1.0,6.2,10.2,3.6,2.4, Personas que han comprado por Internet en los últimos 3 meses, National Total,20,078,369,51.0,18.9,16.5,27.5,6.5,14.5,5.7,7.4,5.5,6.3, 01 Andalucía,3,586,394,52.1,17.8,16.6,28.4,6.6,14.5,5.8,4.6,5.1,6.5, 02 Aragón,544,560,45.5,19.5,15.2,21.6,6.2,12.4,7.2,8.4,6.6,5.1, 03 Asturias, Principado de,386,590,49.3,18.2,17.5,25.5,5.9,12.9,5.2,8.2,5.0,5.7, 04 Balears, Illes,557,061,49.0,20.2,16.3,29.7,6.4,12.1,4.8,6.1,11.5,7.6, 05 Canarias,791,258,63.6,22.4,16.9,39.7,13.8,19.0,9.7,12.0,24.5,15.3, 06 Cantabria,241,858,41.7,13.5,9.9,25.0,5.0,10.5,1.7,6.2,4.1,6.4, 07 Castilla y León,902,851,50.7,19.2,14.9,26.8,6.9,15.5,4.4,4.2,5.0,7.7, 08 Castilla - La Mancha,812,930,52.9,15.2,15.9,30.0,6.4,16.6,6.3,7.9,5.5,8.1, 09 Cataluña,3,475,800,48.4,19.8,15.6,24.5,5.0,12.0,7.0,7.0,4.2,4.7, 10 Comunitat Valenciana,2,179,653,49.7,16.3,15.3,24.8,7.1,16.9,5.5,7.6,3.7,4.9, 11 Extremadura,413,638,51.3,19.2,20.2,28.7,6.3,13.0,2.7,7.9,6.1,5.6, 12 Galicia,1,010,544,53.8,21.9,18.8,28.8,6.4,13.9,5.7,7.8,4.7,4.7, 13 Madrid, Comunidad de,3,223,081,50.9,21.7,17.9,27.3,5.7,16.4,4.7,9.6,4.2,5.4, 14 Murcia, Región de,600,497,56.8,14.3,20.6,32.4,8.7,13.3,8.0,12.5,5.9,11.3, 15 Navarra, Comunidad Foral de,279,577,51.7,18.5,15.2,28.8,5.8,13.5,3.6,8.7,4.7,4.3, 16 País Vasco,895,255,47.7,16.4,13.6,26.4,6.1,12.8,4.5,5.5,2.1,7.1, 17 Rioja, La,115,185,42.7,12.7,10.5,26.1,3.8,10.8,2.6,5.0,3.5,4.5, 18 Ceuta,22,926,60.3,18.2,17.2,51.7,15.3,6.2,..,6.2,1.2,5.4, 19 Melilla,38,711,68.5,14.5,36.4,51.5,36.1,1.6,9.7,15.9,5.7,3.8, Personas que han tenido problemas para encargar bienes o servicios a través de Internet, National Total,10,237,589,100.0,37.0,32.3,53.9,12.8,28.4,11.3,14.5,10.8,12.3, 01 Andalucía,1,868,053,100.0,34.1,31.9,54.5,12.8,27.8,11.2,8.9,9.7,12.5, 02 Aragón,247,806,100.0,42.8,33.4,47.5,13.5,27.3,15.7,18.4,14.4,11.1, 03 Asturias, Principado de,190,430,100.0,36.9,35.6,51.8,12.1,26.2,10.6,16.7,10.1,11.6, 04 Balears, Illes,272,941,100.0,41.3,33.2,60.6,13.0,24.7,9.9,12.5,23.5,15.5, 05 Canarias,503,373,100.0,35.3,26.6,62.4,21.6,29.9,15.3,18.8,38.5,24.0, 06 Cantabria,100,738,100.0,32.4,23.8,59.9,11.9,25.1,4.2,15.0,9.8,15.4, 07 Castilla y León,458,190,100.0,37.8,29.4,52.7,13.5,30.5,8.8,8.3,9.9,15.2, 08 Castilla - La Mancha,429,747,100.0,28.8,30.1,56.7,12.1,31.4,11.9,14.9,10.3,15.3, 09 Cataluña,1,683,959,100.0,40.9,32.3,50.7,10.4,24.7,14.4,14.5,8.7,9.6, 10 Comunitat Valenciana,1,083,778,100.0,32.8,30.8,49.9,14.3,34.1,11.0,15.2,7.5,9.8, 11 Extremadura,212,277,100.0,37.4,39.4,56.0,12.3,25.3,5.2,15.4,12.0,10.8, 12 Galicia,544,038,100.0,40.6,35.0,53.5,11.9,25.9,10.6,14.5,8.8,8.7, 13 Madrid, Comunidad de,1,639,818,100.0,42.7,35.2,53.6,11.2,32.3,9.2,18.8,8.3,10.6, 14 Murcia, Región de,341,216,100.0,25.2,36.3,57.0,15.3,23.4,14.0,21.9,10.3,19.8, 15 Navarra, Comunidad Foral de,144,569,100.0,35.7,29.3,55.7,11.2,26.1,6.9,16.8,9.0,8.3, 16 País Vasco,427,114,100.0,34.3,28.6,55.4,12.8,26.9,9.3,11.6,4.4,14.9, 17 Rioja, La,49,195,100.0,29.8,24.7,61.0,8.8,25.3,6.2,11.7,8.2,10.5, 18 Ceuta,13,822,100.0,30.2,28.5,85.7,25.3,10.3,..,10.2,2.1,9.0, 19 Melilla,26,525,100.0,21.2,53.1,75.2,52.6,2.3,14.2,23.2,8.3,5.5, Notes: Source: Instituto Nacional de Estadística