Survey on Equipment and Use of Information and Communication Technologies in Households 
Use of ICT products by persons
Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do soby Autonomous City and Community and reason
Unidades: Number of persons (aged 16 to 74 years) and horizontal percentages

;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;There was not a service available in the webpage;Lack of knowledge or ability;Concern about the protection and security of personal data;They do not have an electronic signature or certificate or have problems using them;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);Other reasons;
National Total;5.047.728;9,9;24;17,4;19;38,8;37,2;
AndalucÝa;538.973;7,4;26,9;14,5;20;44,1;29;
Arag¾n;130.754;15,2;23,6;14,3;24,7;33,1;47,7;
Asturias, Principado de;122.614;10,8;24,1;22,6;14,4;35;19,3;
Balears, Illes;166.899;11,4;18,5;15,6;14,9;32,9;55,4;
Canarias;159.890;19,8;12,3;14,1;5,3;10,1;57,6;
Cantabria;41.023;10;34;14,4;14,9;31,7;46,9;
Castilla y Le¾n;338.840;9,4;22,9;23,4;26,4;38,5;46,1;
Castilla-La Mancha;179.131;6,5;24;15,7;12,5;30,2;51,6;
Catalu±a;883.058;6,4;26;19,9;12,2;55,8;25,2;
Comunitat Valenciana;467.405;13,1;32,6;18,9;29,6;44,4;32,9;
Extremadura;101.606;7,9;16,6;13,8;9,4;47,1;35,6;
Galicia;377.473;10;18,5;10,7;17,9;35,1;32,1;
Madrid, Comunidad de;974.504;12,4;18,2;17,9;23,9;33,3;44,1;
Murcia, Regi¾n de;170.200;6;40,7;13,2;14,7;42,8;23,9;
Navarra, Comunidad Foral de;74.866;12,9;23,5;20,7;34,5;11,4;47;
PaÝs Vasco;259.074;8,3;25,8;18,8;11;20,1;46,8;
Rioja, La;45.708;0,9;30,3;20,5;20,1;47,4;40,7;
Ceuta;7.901;5,2;10;7,8;21,7;42,9;18,5;
Melilla;7.808;3,6;58,6;17,7;57,8;30,3;30,4;
Notas:
Fuente: National Statistics Institute