Survey on Equipment and Use of Information and Communication Technologies in Households 
Use of ICT products by persons
Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so, by demographic characteristics and reason
Unidades: Number of persons (aged 16 to 74 years) and horizontal percentages

;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;There was not a service available in the webpage;Lack of knowledge or ability;Concern about the protection and security of personal data;They do not have an electronic signature or certificate or have problems using them;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);Other reasons;
Total Persons;5.047.728;9,9;24;17,4;19;38,8;37,2;
Sex: Male;2.613.506;10;21,5;16,4;18,7;39,1;39,7;
Sex: Female;2.434.222;9,8;26,5;18,4;19,4;38,5;34,5;
Age: 16 to 24 years old;472.573;15,4;20,4;15,1;13,6;23,5;43,4;
Age: 25 to 34 years old;967.844;16,2;18,1;24,5;25,1;24,9;46,2;
Age: 35 to 44 years old;1.449.461;7,4;23,8;16;25;38,7;35,6;
Age: 45 to 54 years old;1.173.619;9,3;26,1;13,6;13,8;49,2;34,9;
Age: 55 to 64 years old;672.145;7,5;27,7;19,7;12,5;49,6;28,7;
Age: 65 to 74 years old;312.086;0,9;32,1;14,7;14,6;43,2;34,3;
Habitat: 100,000 inhabitants and over and provincial capitals;2.206.808;11,3;21,3;15,9;19,9;34,8;38,5;
Habitat: From 50,000 to fewer than 100,000 inhabitants;501.619;11,9;26,3;18,5;21,6;31,2;33,4;
Habitat: From 20,000 to fewer than 50,000 inhabitants;807.052;6,3;24,8;21,7;17,7;50,1;35,3;
Habitat: From 10,000 to fewer than 20,000 inhabitants;542.754;5,8;29,8;14,9;19,6;43,8;33,1;
Habitat: Less than 10,000 inhabitants;989.496;10,8;24,8;17,9;16,5;39,5;40;
Size of the household: Households with 1 member;281.477;9,4;26,7;22,4;19,2;33,1;49,3;
Size of the household: Households with 2 members;1.234.714;9,8;24,6;17,9;18,3;40;37,3;
Size of the household: Households with 3 members;1.504.130;9;25,3;15,7;16,4;39;35,3;
Size of the household: Households with 4 members;1.416.245;10,4;20,7;14,9;21,4;41;33,8;
Size of the household: Households with 5 or more members;611.162;11,2;25,8;24,1;21,3;33,6;44;
Nationality: Spanish;4.401.920;9,6;22,2;16,1;17,5;40;37;
Nationality: Foreign;645.807;11,8;35,6;26;29,2;30,8;38,6;
Notas:
Fuente: National Statistics Institute