Statistical tables of user service
Percentage of compliance with the indicators for monitoring the commitments established in the service charter. Customer Service.
Unidades: Percentage

;2023;2022;2021;2020;2019;2018;2017;2016;2015;2014;2013;2012;2011;2010;
Publications made late, according to the schedule;0;0;0;0;0;0;0;0;0;0;0;0;0;0;
Inquiries answered by email in less than 24 hours;95,7;95,7;94,3;95,4;94,5;93,1;94,7;95,3;93,2;94;94,6;90,2;94;94;
Inqueries answered by email in more than 24 hours and in less than 3 days;3,5;3,8;5,1;3,7;5,2;6,5;5;4,4;6,5;5,2;5,5;5,8;6;6;
Inquiries answered by email in less than 3 days;0,8;0,5;0,6;0,3;0,3;0,4;0,3;0,3;0,3;0,8;0,7;4;0;0;
Requests attended to in less than 10 business days;74,9;73,2;79,4;78,8;73,5;75,6;75,3;73;83,3;88,3;87,4;91,3;89,5;89,6;
Certificates issued in less than 24 hours, instantly;99;99,1;99,4;99,3;99,2;97,3;97;99,1;98,8;99;98,9;98,2;98,6;99,8;
RSS Announcements/Tweets published less than ten minutes following the official publication;100;100;100;100;100;100;100;100;100;100;.;.;.;.;
Interlibrary loans made in less than 48 hours;80;90;75;45;47;45;40;35;30;30;30;32;30;35;
Claims from the Electoral Census resolved within the agreed upon deadlines;100;100;100;100;100;100;100;100;100;100;100;100;100;100;
Complaints and suggestions answered within the term agreed upon;98,7;97,5;97,2;96,3;95,8;96;89,5;91,8;84,2;94,5;100;100;100;100;
Notas:

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Access to the <a href=https://www.ine.es/ss/Satellite?c=Page&p=1259945091334&pagename=ProductosYServicios%2FPYSLayout&cid=1259945091334&L=1  target=_blank title=Go to Service Charter. Open new window >Service charter</a> available on the INE website.
Fuente: National Statistics Institute