Encuesta sobre Equipamiento y Uso de Tecnologías de Información y Comunicación en los Hogares
Comercio electrónico
Problemas al comprar o encargar bienes o servicios, por motivos particulares, a través de internet en los últimos 3 meses, por Comunidades y Ciudades Autónomas. 
Unidades: Número de personas (16 a 74 años) y porcentajes horizontales

,Total,Algún problema,Fallos técnicos de la página web durante el encargo o el pago, o era difícil de usar,Dificultades en encontrar información sobre garantías u otros derechos legales,Retrasos en la entrega,Costes finales superiores a los indicados,Productos o servicios encargados con defectos o diferentes a los encargados,Problemas relacionados con el fraude,Reclamaciones o indemnizaciones dificultosas o sin respuesta satisfactoria tras la reclamación,Vendedores extranjeros que no atienden pedidos en España,Otros problemas,
Total de personas (16 a 74 años),
    Total nacional,35.236.585,26,1,9,8,3,15,9,2,7,7,4,2,8,4,3,3,1,2,3,
    Andalucía,6.367.970,25,1,8,6,8,16,2,2,8,8,6,2,9,3,9,2,7,2,7,
    Aragón,958.307,28,8,9,1,10,2,18,2,4,9,4,2,5,4,2,3,2,1,6,
    Asturias, Principado de,756.307,24,3,9,6,9,12,8,2,7,6,2,2,7,3,8,1,8,2,6,
    Balears, Illes,933.756,27,7,8,9,7,6,16,3,4,4,8,7,2,8,5,9,7,1,4,6,
    Canarias,1.761.669,22,8,4,6,5,5,17,6,5,2,4,2,2,3,2,9,9,4,4,
    Cantabria,438.109,23,1,9,8,7,2,12,9,2,6,3,3,4,5,2,4,2,2,
    Castilla y León,1.733.373,22,5,7,9,7,6,14,1,2,7,1,3,2,3,6,2,3,1,7,
    Castilla-La Mancha,1.515.409,25,4,10,6,7,5,17,2,4,7,2,4,9,2,5,3,9,
    Cataluña,5.664.787,28,2,9,8,8,16,7,2,5,8,7,2,9,3,8,3,2,1,3,
    Comunitat Valenciana,3.772.180,23,8,7,8,8,9,13,7,1,7,5,3,1,9,4,5,2,1,1,5,
    Extremadura,784.284,22,8,7,5,6,11,7,1,3,5,7,2,4,2,9,2,1,1,1,
    Galicia,1.978.271,26,9,9,9,8,3,15,9,2,2,5,8,3,8,5,2,4,1,9,
    Madrid, Comunidad de,5.021.326,29,9,12,2,9,5,16,5,3,5,7,6,3,4,4,9,2,1,2,9,
    Murcia, Región de,1.125.484,29,6,9,9,9,9,20,3,3,9,9,5,6,3,4,7,2,
    Navarra, Comunidad Foral de,480.526,21,7,7,2,7,1,13,2,1,8,2,3,3,7,1,4,2,
    País Vasco,1.593.729,22,4,8,3,7,7,13,2,1,8,7,4,2,3,3,9,2,2,1,3,
    Rioja, La,231.821,18,8,5,4,4,9,11,6,1,8,6,1,2,4,2,9,2,4,1,6,
    Ceuta,58.829,29,7,9,8,10,8,27,9,2,8,2,2,2,9,7,3,0,9,8,8,
    Melilla,60.448,47,5,9,6,19,8,38,2,6,6,1,1,3,4,11,3,6,
Personas que han comprado por Internet en los últimos 3 meses,
    Total nacional,19.457.524,47,2,16,4,15,1,28,7,4,8,13,4,5,2,7,7,5,5,4,2,
    Andalucía,3.383.543,47,3,16,2,15,1,30,5,5,2,16,2,5,4,7,4,5,1,5,1,
    Aragón,535.088,51,5,16,2,18,2,32,3,4,3,16,9,4,5,7,6,5,7,2,9,
    Asturias, Principado de,406.567,45,1,16,8,12,7,23,9,5,1,11,4,5,1,7,3,4,4,8,
    Balears, Illes,517.404,50,16,1,13,8,29,4,7,9,15,6,5,1,10,6,12,8,8,3,
    Canarias,642.785,62,4,12,7,15,48,1,14,3,11,5,5,4,8,8,27,12,
    Cantabria,245.419,41,1,17,4,12,9,23,3,6,10,7,5,8,8,4,2,3,8,
    Castilla y León,936.994,41,7,14,6,14,1,25,9,2,2,13,1,5,9,6,7,4,3,3,1,
    Castilla-La Mancha,805.590,47,9,20,14,2,32,1,4,6,13,2,3,8,9,2,4,6,7,3,
    Cataluña,3.380.921,47,3,15,14,7,28,4,2,14,6,4,9,6,4,5,3,2,2,
    Comunitat Valenciana,2.103.178,42,7,14,1,16,24,6,3,1,9,5,3,5,8,1,3,8,2,7,
    Extremadura,406.098,44,1,14,4,11,6,22,7,2,5,11,4,6,5,5,4,2,2,
    Galicia,1.039.006,51,2,18,8,15,8,30,2,4,2,11,1,7,2,9,6,4,5,3,6,
    Madrid, Comunidad de,3.095.010,48,6,19,8,15,5,26,8,5,7,12,3,5,5,7,9,3,3,4,8,
    Murcia, Región de,598.238,55,6,18,5,18,7,38,2,5,7,18,6,9,5,11,8,8,8,3,7,
    Navarra, Comunidad Foral de,274.017,38,1,12,7,12,5,22,8,3,7,14,4,5,3,6,5,2,5,3,5,
    País Vasco,907.285,39,3,14,6,13,4,23,3,3,2,12,9,4,6,9,3,8,2,3,
    Rioja, La,119.394,36,5,10,4,9,6,22,6,3,6,11,9,4,7,5,7,4,7,3,1,
    Ceuta,27.410,63,8,21,1,23,1,59,9,6,4,6,6,3,15,7,2,18,9,
    Melilla,33.577,85,6,17,3,35,7,68,8,10,8,11,2,3,7,3,20,4,10,8,
Personas que han tenido problemas al comprar en los últimos 3 meses,
    Total nacional,9.190.967,100,34,6,31,9,60,8,10,2,28,5,10,9,16,4,11,7,8,9,
    Andalucía,1.598.922,100,34,4,32,64,5,11,1,34,3,11,4,15,7,10,7,10,9,
    Aragón,275.666,100,31,5,35,4,62,6,8,4,32,8,8,7,14,7,11,1,5,6,
    Asturias, Principado de,183.514,100,37,2,28,2,52,8,11,3,25,3,11,3,15,5,7,6,10,7,
    Balears, Illes,258.632,100,32,2,27,5,58,9,15,8,31,3,10,2,21,2,25,5,16,6,
    Canarias,400.838,100,20,4,24,77,2,22,9,18,4,8,6,14,1,43,3,19,2,
    Cantabria,100.987,100,42,3,31,3,55,8,8,7,26,1,14,1,19,5,10,2,9,3,
    Castilla y León,390.527,100,35,33,8,62,2,5,3,31,4,14,1,16,2,10,4,7,4,
    Castilla-La Mancha,385.539,100,41,7,29,7,67,9,6,27,5,8,19,3,9,6,15,2,
    Cataluña,1.598.867,100,31,7,31,1,59,1,8,8,30,8,10,3,13,4,11,2,4,7,
    Comunitat Valenciana,898.946,100,32,9,37,5,57,5,7,2,22,2,8,1,18,9,8,9,6,4,
    Extremadura,179.109,100,32,7,26,3,51,4,5,8,24,9,10,5,12,6,9,1,4,9,
    Galicia,531.828,100,36,7,30,9,59,8,3,21,7,14,18,7,8,8,7,1,
    Madrid, Comunidad de,1.503.650,100,40,8,31,8,55,2,11,7,25,3,11,2,16,2,6,9,9,8,
    Murcia, Región de,332.874,100,33,3,33,6,68,7,10,2,33,4,17,21,2,15,8,6,6,
    Navarra, Comunidad Foral de,104.443,100,33,3,32,8,59,8,9,7,37,7,14,17,1,6,6,9,1,
    País Vasco,356.795,100,37,2,34,2,59,1,8,32,8,10,3,17,5,9,8,5,8,
    Rioja, La,43.614,100,28,5,26,3,61,7,9,8,32,7,12,7,15,6,12,8,8,5,
    Ceuta,17.479,100,33,36,2,93,9,9,5,7,2,9,9,24,6,3,1,29,7,
    Melilla,28.739,100,20,2,41,7,80,4,12,6,12,9,2,7,8,5,23,8,12,7,
Notas:
Fuente: Instituto Nacional de Estadística