Administración Electrónica
Contacto o interacción con las administraciones o servicios públicos, a través de un sitio web o apps proporcionadas por estas entidades, por motivos particulares, en los últimos 12 meses por Comunidades y Ciudades Autónomas y tipo de contacto.
Unidades: Número de personas (16 a 74 años) y porcentajes horizontales

,Total,Utilización de alguna página web o apps de las AA.PP,Descarga o impresión de algún formulario oficial,Concertación de cita o de reservas (de una actividad, de un servicio médico...),Presentación online de la declaración de impuestos personalmente,Realización de alguna interacción relacionada con el acceso a la información,Información:  Acceso a la información personal almacenada (pensión, vida laboral...),Información: Acceso a bases de datos o registros públicos (reg. catastrales, de empresas…),Información: Acceso para obtener información ( servicios, prestaciones, impuestos…),Realización de alguna interacción relacionada con la obtención de documentos,Documentación: solicitar algún documento o certificado oficial (nacimiento, residencia…),Documentación: solicitar subvenciones o derechos (pensión, desempleo…),Documentación: Otras peticiones, reclamaciones o quejas (denuncias, reclamación judicial…),Media de tipos de contactos con las AA.PP,
Total de personas (16 a 74 años),
    Total nacional,35.436.056,79,7,63,5,54,3,25,7,56,3,44,8,21,41,2,36,3,24,1,21,3,5,7,3,
    Andalucía,6.405.608,78,1,61,1,54,22,1,51,7,43,2,20,38,6,36,4,23,4,22,2,4,5,2,9,
    Aragón,956.109,79,1,65,58,26,2,52,2,43,2,18,7,37,3,33,8,22,3,19,2,3,9,2,9,
    Asturias, Principado de,752.700,77,3,63,5,40,6,24,50,4,35,8,17,8,37,4,27,1,17,5,14,6,3,6,2,5,
    Balears, Illes,944.040,79,6,63,4,48,8,19,1,55,6,42,20,3,39,9,39,6,30,21,9,6,2,2,9,
    Canarias,1.778.183,80,8,66,5,53,3,22,1,56,9,45,4,20,1,40,9,39,8,26,24,4,5,9,3,
    Cantabria,438.965,76,7,61,7,42,1,24,1,50,36,3,18,37,8,28,6,20,2,15,9,2,3,2,6,
    Castilla y León,1.729.994,77,8,58,48,7,21,50,6,37,6,19,5,36,5,26,9,14,2,18,2,4,6,2,6,
    Castilla-La Mancha,1.524.173,75,5,51,7,49,5,22,5,50,1,40,4,20,5,35,5,34,6,22,4,19,9,5,1,2,7,
    Cataluña,5.680.318,82,8,69,8,55,3,28,5,63,7,52,1,23,9,45,1,37,9,24,7,21,3,5,7,3,3,
    Comunitat Valenciana,3.810.712,80,9,68,3,54,4,25,3,57,42,9,20,7,44,1,37,7,27,3,22,2,5,3,3,1,
    Extremadura,783.592,69,8,48,6,46,6,21,7,49,1,38,6,19,6,34,3,30,9,18,6,19,4,4,6,2,5,
    Galicia,1.977.908,77,63,3,54,6,19,9,53,7,42,9,22,5,36,7,30,8,19,17,3,5,5,2,8,
    Madrid, Comunidad de,5.082.634,82,5,63,4,59,7,36,6,62,4,50,9,21,1,47,4,41,6,27,2,24,2,8,8,3,4,
    Murcia, Región de,1.138.229,74,7,54,6,55,1,19,51,1,38,6,22,7,37,4,37,5,26,8,24,6,5,8,2,8,
    Navarra, Comunidad Foral de,483.774,83,8,66,5,53,5,22,9,61,1,47,22,1,41,6,34,25,7,19,6,6,7,3,1,
    País Vasco,1.597.629,81,2,67,60,1,27,5,53,9,40,18,4,38,8,31,6,24,4,16,5,7,3,
    Rioja, La,232.393,81,2,63,6,58,9,25,9,54,6,43,9,20,9,37,5,34,1,23,2,20,5,1,3,
    Ceuta,57.887,85,6,51,5,61,2,18,3,62,4,55,8,18,8,43,5,59,2,57,22,8,4,7,3,3,
    Melilla,61.208,92,4,83,62,6,12,8,66,1,37,4,24,9,52,8,52,2,37,9,30,14,7,3,6,
Usuarios de Internet en los últimos 12 meses,
    Total nacional,33.632.763,84,67,57,2,27,59,3,47,2,22,1,43,4,38,2,25,4,22,4,6,3,2,
    Andalucía,5.996.999,83,4,65,2,57,6,23,6,55,2,46,1,21,4,41,2,38,9,25,23,7,4,8,3,1,
    Aragón,907.302,83,4,68,5,61,1,27,7,55,45,5,19,7,39,3,35,6,23,5,20,3,4,1,3,1,
    Asturias, Principado de,702.645,82,8,68,1,43,5,25,7,54,38,3,19,1,40,29,1,18,7,15,7,3,9,2,7,
    Balears, Illes,916.231,82,65,3,50,3,19,7,57,3,43,3,20,9,41,1,40,8,30,9,22,6,6,4,3,
    Canarias,1.678.207,85,6,70,4,56,5,23,4,60,3,48,1,21,3,43,4,42,1,27,5,25,9,6,2,3,2,
    Cantabria,407.310,82,7,66,5,45,4,26,53,9,39,1,19,4,40,8,30,9,21,8,17,1,2,4,2,8,
    Castilla y León,1.614.485,83,4,62,2,52,2,22,5,54,2,40,3,20,9,39,1,28,9,15,2,19,5,4,9,2,8,
    Castilla-La Mancha,1.415.822,81,3,55,7,53,3,24,3,54,43,5,22,1,38,2,37,2,24,1,21,5,5,5,2,9,
    Cataluña,5.469.219,86,72,5,57,4,29,6,66,2,54,1,24,8,46,9,39,4,25,6,22,1,6,3,4,
    Comunitat Valenciana,3.643.250,84,6,71,4,56,9,26,5,59,6,44,9,21,6,46,2,39,4,28,6,23,2,5,6,3,2,
    Extremadura,720.793,75,9,52,8,50,7,23,6,53,4,41,9,21,3,37,3,33,6,20,2,21,5,2,7,
    Galicia,1.817.176,83,8,68,9,59,4,21,7,58,4,46,7,24,5,40,33,5,20,7,18,8,6,3,1,
    Madrid, Comunidad de,4.939.273,84,9,65,3,61,4,37,7,64,2,52,3,21,7,48,8,42,8,28,24,9,9,1,3,5,
    Murcia, Región de,1.076.399,79,57,7,58,3,20,1,54,40,8,24,39,5,39,6,28,3,26,6,2,3,
    Navarra, Comunidad Foral de,462.648,87,6,69,5,55,9,24,63,9,49,1,23,1,43,4,35,6,26,9,20,5,7,3,2,
    País Vasco,1.529.599,84,8,70,62,8,28,8,56,3,41,8,19,3,40,6,33,25,5,16,7,6,3,1,
    Rioja, La,219.048,86,2,67,4,62,5,27,5,57,9,46,6,22,2,39,8,36,2,24,6,21,3,5,4,3,2,
    Ceuta,55.768,88,9,53,5,63,5,19,64,8,57,9,19,5,45,2,61,4,59,1,23,7,4,9,3,5,
    Melilla,60.588,93,4,83,8,63,2,13,66,7,37,8,25,1,53,3,52,8,38,2,30,3,14,8,3,6,
Usuarios de Internet en los últimos 3 meses,
    Total nacional,33.481.950,84,2,67,2,57,3,27,1,59,4,47,3,22,2,43,6,38,3,25,5,22,5,6,3,2,
    Andalucía,5.966.316,83,5,65,4,57,7,23,6,55,3,46,2,21,5,41,4,39,25,1,23,8,4,9,3,1,
    Aragón,904.834,83,4,68,6,61,27,7,55,1,45,6,19,7,39,4,35,5,23,6,20,2,4,1,3,1,
    Asturias, Principado de,694.173,83,68,6,43,6,25,6,54,1,38,2,18,9,40,5,29,4,19,15,9,3,9,2,7,
    Balears, Illes,916.231,82,65,3,50,3,19,7,57,3,43,3,20,9,41,1,40,8,30,9,22,6,6,4,3,
    Canarias,1.670.343,85,8,70,6,56,7,23,5,60,5,48,2,21,4,43,5,42,3,27,7,26,6,2,3,2,
    Cantabria,404.874,83,66,9,45,5,26,1,54,2,39,4,19,5,41,30,9,21,9,17,1,2,5,2,8,
    Castilla y León,1.606.456,83,5,62,4,52,2,22,6,54,3,40,4,21,39,2,29,15,3,19,6,5,2,8,
    Castilla-La Mancha,1.407.551,81,5,55,9,53,6,24,4,54,1,43,6,22,1,38,5,37,3,24,1,21,4,5,3,2,9,
    Cataluña,5.438.841,86,3,72,9,57,5,29,8,66,6,54,4,25,47,1,39,6,25,8,22,3,6,3,4,
    Comunitat Valenciana,3.636.663,84,7,71,5,57,26,5,59,7,45,21,7,46,2,39,5,28,6,23,3,5,6,3,3,
    Extremadura,719.776,76,52,9,50,8,23,6,53,4,42,21,3,37,3,33,7,20,2,21,1,5,2,7,
    Galicia,1.812.904,83,8,68,9,59,5,21,7,58,5,46,8,24,5,40,1,33,6,20,7,18,8,6,3,1,
    Madrid, Comunidad de,4.922.781,84,9,65,3,61,4,37,8,64,3,52,3,21,8,48,9,42,8,28,24,9,9,1,3,5,
    Murcia, Región de,1.063.863,79,8,58,2,58,8,20,4,54,6,41,3,24,3,40,40,1,28,7,26,3,6,2,3,
    Navarra, Comunidad Foral de,461.345,87,8,69,7,56,24,1,64,49,2,23,2,43,6,35,7,27,20,5,7,3,2,
    País Vasco,1.522.822,84,9,70,1,63,28,9,56,5,41,9,19,3,40,7,33,1,25,6,16,7,6,3,1,
    Rioja, La,217.015,86,3,67,6,62,6,27,8,57,9,46,9,22,4,39,7,36,5,24,8,21,5,5,5,3,2,
    Ceuta,54.576,88,6,54,7,64,9,19,4,66,2,59,1,20,46,2,60,6,58,2,24,2,5,3,5,
    Melilla,60.588,93,4,83,8,63,2,13,66,7,37,8,25,1,53,3,52,8,38,2,30,3,14,8,3,6,
Usuarios de Internet en los últimos 12 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,28.259.537,100,79,7,68,1,32,2,70,5,56,2,26,3,51,6,45,5,30,2,26,7,7,1,3,8,
    Andalucía,5.004.478,100,78,2,69,1,28,3,66,1,55,2,25,6,49,4,46,7,29,9,28,4,5,8,3,7,
    Aragón,756.461,100,82,1,73,3,33,2,65,9,54,6,23,7,47,2,42,7,28,2,24,3,4,9,3,7,
    Asturias, Principado de,582.033,100,82,2,52,5,31,65,2,46,3,23,48,3,35,1,22,6,18,9,4,7,3,3,
    Balears, Illes,751.120,100,79,7,61,3,24,69,8,52,8,25,5,50,1,49,7,37,7,27,5,7,8,3,7,
    Canarias,1.435.916,100,82,3,66,27,3,70,5,56,2,24,9,50,7,49,3,32,2,30,2,7,3,3,8,
    Cantabria,336.849,100,80,5,54,9,31,4,65,1,47,3,23,4,49,3,37,3,26,4,20,7,2,9,3,4,
    Castilla y León,1.346.344,100,74,5,62,6,27,65,48,4,25,1,46,9,34,6,18,2,23,4,5,9,3,3,
    Castilla-La Mancha,1.150.716,100,68,5,65,6,29,8,66,4,53,5,27,2,47,1,45,8,29,7,26,4,6,7,3,5,
    Cataluña,4.703.527,100,84,3,66,7,34,4,77,63,28,9,54,5,45,8,29,8,25,8,6,9,3,9,
    Comunitat Valenciana,3.081.499,100,84,4,67,2,31,3,70,4,53,1,25,6,54,6,46,6,33,8,27,5,6,6,3,8,
    Extremadura,547.032,100,69,6,66,8,31,1,70,3,55,3,28,49,1,44,3,26,6,27,7,6,5,3,6,
    Galicia,1.522.017,100,82,2,71,25,9,69,7,55,7,29,2,47,7,40,24,7,22,5,7,1,3,7,
    Madrid, Comunidad de,4.193.822,100,76,9,72,3,44,4,75,7,61,7,25,5,57,4,50,4,33,29,3,10,7,4,1,
    Murcia, Región de,850.600,100,73,73,8,25,5,68,3,51,6,30,4,50,50,1,35,9,32,9,7,8,3,8,
    Navarra, Comunidad Foral de,405.334,100,79,4,63,8,27,4,72,9,56,1,26,4,49,6,40,6,30,7,23,4,8,3,6,
    País Vasco,1.296.844,100,82,5,74,33,9,66,4,49,3,22,7,47,8,38,9,30,19,7,7,3,7,
    Rioja, La,188.811,100,78,2,72,5,31,9,67,2,54,25,7,46,2,42,28,5,24,7,6,3,3,7,
    Ceuta,49.566,100,60,2,71,4,21,3,72,9,65,1,22,50,8,69,1,66,5,26,7,5,5,3,9,
    Melilla,56.567,100,89,8,67,7,13,9,71,5,40,5,26,9,57,1,56,5,41,32,4,15,9,3,9,
Usuarios de Internet en los últimos 3 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,28.185.007,100,79,8,68,1,32,2,70,6,56,2,26,3,51,7,45,5,30,3,26,7,7,2,3,8,
    Andalucía,4.981.684,100,78,4,69,28,2,66,3,55,3,25,7,49,6,46,8,30,28,5,5,8,3,7,
    Aragón,754.490,100,82,2,73,2,33,3,66,54,6,23,6,47,2,42,6,28,3,24,2,4,9,3,7,
    Asturias, Principado de,575.945,100,82,7,52,6,30,9,65,2,46,1,22,8,48,8,35,5,22,9,19,1,4,7,3,3,
    Balears, Illes,751.120,100,79,7,61,3,24,69,8,52,8,25,5,50,1,49,7,37,7,27,5,7,8,3,7,
    Canarias,1.433.526,100,82,3,66,27,4,70,5,56,2,24,9,50,7,49,3,32,2,30,3,7,3,3,8,
    Cantabria,335.981,100,80,6,54,8,31,5,65,3,47,4,23,5,49,4,37,2,26,4,20,6,3,3,4,
    Castilla y León,1.342.174,100,74,7,62,5,27,1,64,9,48,4,25,2,46,9,34,7,18,3,23,5,5,9,3,3,
    Castilla-La Mancha,1.147.657,100,68,5,65,7,29,9,66,4,53,5,27,1,47,2,45,7,29,6,26,3,6,5,3,5,
    Cataluña,4.692.393,100,84,5,66,7,34,5,77,1,63,1,29,54,6,45,9,29,9,25,8,7,4,
    Comunitat Valenciana,3.081.499,100,84,4,67,2,31,3,70,4,53,1,25,6,54,6,46,6,33,8,27,5,6,6,3,8,
    Extremadura,547.032,100,69,6,66,8,31,1,70,3,55,3,28,49,1,44,3,26,6,27,7,6,5,3,6,
    Galicia,1.520.069,100,82,2,70,9,25,9,69,8,55,8,29,2,47,8,40,24,7,22,5,7,1,3,7,
    Madrid, Comunidad de,4.181.784,100,76,9,72,3,44,5,75,7,61,6,25,6,57,6,50,3,33,29,3,10,7,4,1,
    Murcia, Región de,849.108,100,73,73,7,25,5,68,4,51,7,30,4,50,1,50,2,35,9,32,9,7,8,3,8,
    Navarra, Comunidad Foral de,405.036,100,79,4,63,8,27,4,72,9,56,1,26,4,49,6,40,7,30,7,23,4,8,3,6,
    País Vasco,1.293.259,100,82,5,74,1,34,66,5,49,3,22,8,47,9,38,9,30,1,19,7,7,3,7,
    Rioja, La,187.311,100,78,4,72,5,32,2,67,1,54,3,25,9,46,42,3,28,8,24,9,6,3,3,7,
    Ceuta,48.373,100,61,7,73,2,21,9,74,7,66,7,22,5,52,1,68,3,65,7,27,3,5,6,4,
    Melilla,56.567,100,89,8,67,7,13,9,71,5,40,5,26,9,57,1,56,5,41,32,4,15,9,3,9,
Notas:
Las preguntas de este bloque van dirigidas a los usuarios de internet en los últimos 12 meses.
 2) Se han incluido subtotales según el tipo de contacto o interacción.
 3) Media de tipo de contactos: es el número medio de interacciones realizadas de distinto tipo o finalidad (de las nueve analizadas).
Fuente: Instituto Nacional de Estadística