Comercio electrónico Problemas al comprar o encargar bienes o servicios a través de Internet en los últimos 3 meses por Comunidades y Ciudades Autónomas. Unidades: Número de personas (16 a 74 años) y porcentajes horizontales. ,Total,Algún problema,Fallos técnicos de la página web durante el encargo o el pago, o era difícil de usar,Dificultades en encontrar información sobre garantías u otros derechos legales,Retrasos en la entrega,Costes finales superiores a los indicados,Productos o servicios encargados con defectos o diferentes a los encargados,Problemas relacionados con el fraude,Reclamaciones o indemnizaciones dificultosas o sin respuesta satisfactoria tras la reclamación,Vendedores extranjeros que no atienden pedidos en España,Otros problemas, Total Personas, Total Nacional,35.949.285,28,5,10,5,9,2,15,3,3,7,8,1,3,2,4,1,3,1,3,5, 01 Andalucía,6.477.570,28,8,9,8,9,2,15,7,3,7,8,0,3,2,2,6,2,8,3,6, 02 Aragón,970.615,25,5,10,9,8,5,12,1,3,5,7,0,4,0,4,7,3,7,2,8, 03 Asturias, Principado de,753.752,25,3,9,3,9,0,13,1,3,0,6,6,2,7,4,2,2,6,2,9, 04 Balears, Illes,965.956,28,3,11,7,9,4,17,1,3,7,7,0,2,8,3,5,6,6,4,4, 05 Canarias,1.808.096,27,8,9,8,7,4,17,4,6,0,8,3,4,2,5,2,10,7,6,7, 06 Cantabria,441.629,22,8,7,4,5,4,13,7,2,7,5,7,0,9,3,4,2,2,3,5, 07 Castilla y León,1.736.375,26,4,10,0,7,8,13,9,3,6,8,1,2,3,2,2,2,6,4,0, 08 Castilla - La Mancha,1.542.385,27,9,8,0,8,4,15,8,3,4,8,8,3,3,4,2,2,9,4,3, 09 Cataluña,5.797.054,29,0,11,9,9,4,14,7,3,0,7,2,4,2,4,2,2,5,2,8, 10 Comunitat Valenciana,3.892.134,27,8,9,1,8,6,13,9,4,0,9,5,3,1,4,2,2,1,2,7, 11 Extremadura,783.619,27,1,10,1,10,7,15,2,3,3,6,8,1,4,4,2,3,2,2,9, 12 Galicia,1.982.136,27,4,11,2,9,6,14,7,3,3,7,1,2,9,4,0,2,4,2,4, 13 Madrid, Comunidad de,5.191.914,31,6,13,5,11,1,16,9,3,5,10,2,2,9,5,9,2,6,3,4, 14 Murcia, Región de,1.154.828,29,5,7,5,10,7,16,8,4,5,6,9,4,1,6,5,3,0,5,9, 15 Navarra, Comunidad Foral de,489.272,29,5,10,6,8,7,16,5,3,3,7,7,2,0,5,0,2,7,2,4, 16 País Vasco,1.606.614,26,6,9,1,7,6,14,7,3,4,7,1,2,5,3,1,1,2,4,0, 17 Rioja, La,234.646,21,0,6,2,5,2,12,8,1,8,5,3,1,3,2,4,1,7,2,2, 18 Ceuta,60.155,23,0,6,9,6,6,19,7,5,8,2,4,..,2,4,0,5,2,1, 19 Melilla,60.535,43,8,9,3,23,3,33,0,23,1,1,0,6,2,10,2,3,6,2,4, Personas que han comprado por Internet en los últimos 3 meses, Total Nacional,20.078.369,51,0,18,9,16,5,27,5,6,5,14,5,5,7,7,4,5,5,6,3, 01 Andalucía,3.586.394,52,1,17,8,16,6,28,4,6,6,14,5,5,8,4,6,5,1,6,5, 02 Aragón,544.560,45,5,19,5,15,2,21,6,6,2,12,4,7,2,8,4,6,6,5,1, 03 Asturias, Principado de,386.590,49,3,18,2,17,5,25,5,5,9,12,9,5,2,8,2,5,0,5,7, 04 Balears, Illes,557.061,49,0,20,2,16,3,29,7,6,4,12,1,4,8,6,1,11,5,7,6, 05 Canarias,791.258,63,6,22,4,16,9,39,7,13,8,19,0,9,7,12,0,24,5,15,3, 06 Cantabria,241.858,41,7,13,5,9,9,25,0,5,0,10,5,1,7,6,2,4,1,6,4, 07 Castilla y León,902.851,50,7,19,2,14,9,26,8,6,9,15,5,4,4,4,2,5,0,7,7, 08 Castilla - La Mancha,812.930,52,9,15,2,15,9,30,0,6,4,16,6,6,3,7,9,5,5,8,1, 09 Cataluña,3.475.800,48,4,19,8,15,6,24,5,5,0,12,0,7,0,7,0,4,2,4,7, 10 Comunitat Valenciana,2.179.653,49,7,16,3,15,3,24,8,7,1,16,9,5,5,7,6,3,7,4,9, 11 Extremadura,413.638,51,3,19,2,20,2,28,7,6,3,13,0,2,7,7,9,6,1,5,6, 12 Galicia,1.010.544,53,8,21,9,18,8,28,8,6,4,13,9,5,7,7,8,4,7,4,7, 13 Madrid, Comunidad de,3.223.081,50,9,21,7,17,9,27,3,5,7,16,4,4,7,9,6,4,2,5,4, 14 Murcia, Región de,600.497,56,8,14,3,20,6,32,4,8,7,13,3,8,0,12,5,5,9,11,3, 15 Navarra, Comunidad Foral de,279.577,51,7,18,5,15,2,28,8,5,8,13,5,3,6,8,7,4,7,4,3, 16 País Vasco,895.255,47,7,16,4,13,6,26,4,6,1,12,8,4,5,5,5,2,1,7,1, 17 Rioja, La,115.185,42,7,12,7,10,5,26,1,3,8,10,8,2,6,5,0,3,5,4,5, 18 Ceuta,22.926,60,3,18,2,17,2,51,7,15,3,6,2,..,6,2,1,2,5,4, 19 Melilla,38.711,68,5,14,5,36,4,51,5,36,1,1,6,9,7,15,9,5,7,3,8, Personas que han tenido problemas para encargar bienes o servicios a través de Internet, Total Nacional,10.237.589,100,0,37,0,32,3,53,9,12,8,28,4,11,3,14,5,10,8,12,3, 01 Andalucía,1.868.053,100,0,34,1,31,9,54,5,12,8,27,8,11,2,8,9,9,7,12,5, 02 Aragón,247.806,100,0,42,8,33,4,47,5,13,5,27,3,15,7,18,4,14,4,11,1, 03 Asturias, Principado de,190.430,100,0,36,9,35,6,51,8,12,1,26,2,10,6,16,7,10,1,11,6, 04 Balears, Illes,272.941,100,0,41,3,33,2,60,6,13,0,24,7,9,9,12,5,23,5,15,5, 05 Canarias,503.373,100,0,35,3,26,6,62,4,21,6,29,9,15,3,18,8,38,5,24,0, 06 Cantabria,100.738,100,0,32,4,23,8,59,9,11,9,25,1,4,2,15,0,9,8,15,4, 07 Castilla y León,458.190,100,0,37,8,29,4,52,7,13,5,30,5,8,8,8,3,9,9,15,2, 08 Castilla - La Mancha,429.747,100,0,28,8,30,1,56,7,12,1,31,4,11,9,14,9,10,3,15,3, 09 Cataluña,1.683.959,100,0,40,9,32,3,50,7,10,4,24,7,14,4,14,5,8,7,9,6, 10 Comunitat Valenciana,1.083.778,100,0,32,8,30,8,49,9,14,3,34,1,11,0,15,2,7,5,9,8, 11 Extremadura,212.277,100,0,37,4,39,4,56,0,12,3,25,3,5,2,15,4,12,0,10,8, 12 Galicia,544.038,100,0,40,6,35,0,53,5,11,9,25,9,10,6,14,5,8,8,8,7, 13 Madrid, Comunidad de,1.639.818,100,0,42,7,35,2,53,6,11,2,32,3,9,2,18,8,8,3,10,6, 14 Murcia, Región de,341.216,100,0,25,2,36,3,57,0,15,3,23,4,14,0,21,9,10,3,19,8, 15 Navarra, Comunidad Foral de,144.569,100,0,35,7,29,3,55,7,11,2,26,1,6,9,16,8,9,0,8,3, 16 País Vasco,427.114,100,0,34,3,28,6,55,4,12,8,26,9,9,3,11,6,4,4,14,9, 17 Rioja, La,49.195,100,0,29,8,24,7,61,0,8,8,25,3,6,2,11,7,8,2,10,5, 18 Ceuta,13.822,100,0,30,2,28,5,85,7,25,3,10,3,..,10,2,2,1,9,0, 19 Melilla,26.525,100,0,21,2,53,1,75,2,52,6,2,3,14,2,23,2,8,3,5,5, Notas: Fuente: Instituto Nacional de Estadística