Administración Electrónica
Contacto o interacción con las administraciones o servicios públicos, a través de un sitio web o apps proporcionadas por estas entidades, por motivos particulares, en los últimos 12 meses por Comunidades y Ciudades Autónomas y tipo de contacto.
Unidades: Número de personas (16 a 74 años) y porcentajes horizontales.

,Total,Utilización de alguna página web o apps de las AA.PP,Descarga o impresión de algún formulario oficial,Concertación de cita o de reservas (de una actividad, de un servicio médico...),Presentación online de la declaración de impuestos personalmente,Realización de alguna interacción relacionada con el acceso a la información,Información:  Acceso a la información personal almacenada (pensión, vida laboral...),Información: Acceso a bases de datos o registros públicos (reg. catastrales, de empresas.),Información: Acceso para obtener información ( servicios, prestaciones, impuestos.),Realización de alguna interacción relacionada con la obtención de documentos,Documentación: solicitar algún documento o certificado oficial (nacimiento, residencia.),Documentación: solicitar subvenciones o derechos (pensión, desempleo.),Documentación: Otras peticiones, reclamaciones o quejas (denuncias, reclamación judicial.),Media de tipos de contactos con las AA.PP,
Total Personas,
    Total nacional,36.663.412,79,7,45,5,58,8,38,2,61,5,50,9,27,3,47,3,39,8,28,5,21,7,8,3,3,3,
    Andalucía,6.535.565,76,6,45,4,58,8,35,7,58,6,50,4,26,45,2,41,5,26,2,25,3,8,4,3,2,
    Aragón,995.748,82,7,42,2,57,4,37,3,61,4,51,9,22,8,45,5,34,23,2,17,8,6,4,3,
    Asturias, Principado de,755.000,76,6,45,9,46,4,36,2,56,5,44,1,24,8,41,6,30,4,22,13,1,6,4,2,8,
    Balears, Illes,953.213,79,9,46,8,54,3,36,6,61,1,48,6,26,7,46,5,41,6,32,19,8,1,3,2,
    Canarias,1.774.885,81,9,45,9,62,4,34,2,61,8,54,2,25,5,45,3,45,7,36,1,22,2,8,3,3,3,
    Cantabria,444.704,74,3,41,4,51,8,36,7,57,1,44,2,25,4,45,34,2,22,9,18,4,7,5,2,9,
    Castilla y León,1.752.324,75,6,39,5,56,6,36,56,7,44,2,25,3,44,1,31,4,21,5,17,5,6,1,2,9,
    Castilla-La Mancha,1.575.515,75,1,37,6,55,2,34,54,7,44,22,6,40,5,38,2,24,23,4,5,8,2,9,
    Cataluña,6.035.525,83,2,47,58,8,40,3,66,6,55,3,32,2,50,6,40,2,29,6,20,7,9,3,3,4,
    Comunitat Valenciana,4.038.262,80,1,44,7,60,35,2,59,7,46,25,3,46,9,40,6,30,2,21,7,9,5,3,2,
    Extremadura,788.228,70,3,44,5,51,1,34,3,54,3,47,3,23,8,41,6,34,5,22,5,20,2,7,4,2,9,
    Galicia,1.990.151,76,5,41,9,60,1,32,7,59,2,48,1,28,8,44,36,2,25,8,20,2,6,8,3,1,
    Madrid, Comunidad de,5.328.432,84,1,53,1,62,6,48,9,68,8,58,4,30,5,55,5,43,2,33,1,23,9,4,3,7,
    Murcia, Región de,1.178.452,77,5,42,2,61,6,30,5,57,4,47,3,25,1,42,5,40,28,5,24,7,6,4,3,1,
    Navarra, Comunidad Foral de,502.205,81,5,43,2,51,7,39,6,63,4,50,3,27,5,48,7,44,2,33,8,21,8,8,2,3,2,
    País Vasco,1.649.817,79,8,40,7,57,5,42,2,59,5,47,7,23,2,45,34,6,26,3,17,9,9,6,3,1,
    Rioja, La,240.885,78,3,41,6,60,9,37,57,7,47,5,27,4,44,1,38,7,28,4,22,7,4,8,3,1,
    Ceuta,60.084,82,1,45,1,66,4,25,5,62,7,50,4,26,6,53,46,9,40,6,25,2,10,6,3,4,
    Melilla,64.417,87,6,55,6,59,1,28,5,70,1,63,1,18,5,40,71,2,55,7,39,3,10,7,3,7,
Usuarios de Internet en los últimos 12 meses,
    Total nacional,35.322.450,82,7,47,2,61,39,7,63,9,52,8,28,3,49,1,41,3,29,6,22,5,8,6,3,4,
    Andalucía,6.234.140,80,3,47,6,61,6,37,4,61,5,52,8,27,2,47,4,43,5,27,5,26,5,8,8,3,4,
    Aragón,968.175,85,43,4,59,38,4,63,2,53,4,23,4,46,8,35,23,9,18,3,6,6,3,1,
    Asturias, Principado de,704.523,82,1,49,2,49,8,38,7,60,6,47,3,26,6,44,6,32,6,23,6,14,6,8,3,
    Balears, Illes,921.449,82,6,48,4,56,2,37,8,63,2,50,2,27,6,48,1,43,33,2,19,7,8,3,3,3,
    Canarias,1.711.445,84,9,47,6,64,7,35,4,64,1,56,2,26,5,46,9,47,4,37,5,23,8,6,3,5,
    Cantabria,426.298,77,5,43,2,54,1,38,3,59,5,46,1,26,5,47,35,6,23,9,19,2,7,8,3,1,
    Castilla y León,1.665.093,79,6,41,6,59,6,37,9,59,7,46,5,26,6,46,5,33,1,22,6,18,4,6,4,3,1,
    Castilla-La Mancha,1.518.873,77,9,39,57,3,35,3,56,7,45,6,23,5,42,39,7,24,9,24,3,6,1,3,
    Cataluña,5.882.501,85,3,48,2,60,3,41,3,68,4,56,7,33,51,9,41,3,30,4,21,2,9,5,3,5,
    Comunitat Valenciana,3.927.154,82,3,45,9,61,7,36,2,61,4,47,3,26,48,2,41,8,31,1,22,3,9,8,3,3,
    Extremadura,737.503,75,2,47,5,54,6,36,7,58,50,6,25,5,44,5,36,9,24,1,21,6,7,9,3,1,
    Galicia,1.853.376,82,2,45,64,5,35,1,63,5,51,6,30,9,47,3,38,9,27,7,21,7,7,3,3,3,
    Madrid, Comunidad de,5.222.133,85,8,54,2,63,9,49,9,70,2,59,6,31,1,56,6,44,1,33,7,23,5,9,6,3,8,
    Murcia, Región de,1.132.000,80,7,43,9,64,1,31,7,59,7,49,2,26,1,44,3,41,6,29,6,25,7,6,6,3,2,
    Navarra, Comunidad Foral de,484.481,84,5,44,8,53,6,41,1,65,7,52,2,28,5,50,5,45,8,35,22,6,8,5,3,4,
    País Vasco,1.583.081,83,2,42,4,60,43,9,62,49,7,24,2,46,9,36,1,27,4,18,6,10,3,2,
    Rioja, La,230.090,82,43,6,63,7,38,7,60,5,49,8,28,7,46,2,40,5,29,7,23,8,5,3,3,
    Ceuta,57.188,86,2,47,4,69,8,26,8,65,9,52,9,28,55,6,49,3,42,7,26,5,11,2,3,6,
    Melilla,62.947,89,6,56,9,60,5,29,2,71,7,64,6,19,40,9,72,8,57,40,3,10,9,3,8,
Usuarios de Internet en los últimos 3 meses,
    Total nacional,35.107.949,83,47,4,61,2,39,9,64,2,53,28,5,49,3,41,5,29,7,22,6,8,7,3,4,
    Andalucía,6.209.192,80,5,47,6,61,7,37,5,61,6,52,9,27,3,47,5,43,5,27,4,26,6,8,9,3,4,
    Aragón,957.994,85,8,43,9,59,6,38,8,63,7,53,9,23,6,47,2,35,3,24,2,18,5,6,6,3,2,
    Asturias, Principado de,700.452,82,4,49,4,50,1,39,60,8,47,4,26,8,44,9,32,8,23,8,14,1,6,9,3,
    Balears, Illes,918.297,82,7,48,5,56,2,37,7,63,5,50,4,27,7,48,3,43,33,3,19,6,8,4,3,3,
    Canarias,1.706.384,85,47,7,64,7,35,5,64,1,56,2,26,6,46,9,47,6,37,6,23,1,8,6,3,5,
    Cantabria,419.415,78,8,43,9,55,38,9,60,5,46,9,27,47,7,36,2,24,3,19,5,8,3,1,
    Castilla y León,1.659.510,79,8,41,7,59,7,37,9,59,9,46,6,26,7,46,6,33,2,22,7,18,4,6,4,3,1,
    Castilla-La Mancha,1.510.393,78,3,39,2,57,5,35,5,57,1,45,9,23,6,42,2,39,9,25,24,4,6,1,3,
    Cataluña,5.853.183,85,6,48,5,60,5,41,5,68,6,57,33,2,52,1,41,5,30,5,21,3,9,6,3,5,
    Comunitat Valenciana,3.867.169,83,5,46,6,62,5,36,8,62,3,48,1,26,4,49,42,4,31,6,22,6,9,9,3,3,
    Extremadura,726.137,75,9,48,3,55,3,37,2,58,7,51,2,25,9,45,1,37,3,24,4,21,9,8,3,2,
    Galicia,1.840.425,82,3,45,2,64,5,34,9,63,6,51,6,31,47,3,39,27,8,21,7,7,3,3,3,
    Madrid, Comunidad de,5.207.802,86,54,4,64,1,49,9,70,4,59,7,31,2,56,8,44,2,33,8,23,5,9,6,3,8,
    Murcia, Región de,1.124.410,80,8,44,64,3,31,9,59,9,49,4,26,3,44,5,41,9,29,8,25,8,6,7,3,2,
    Navarra, Comunidad Foral de,480.854,85,45,2,54,41,4,66,2,52,5,28,7,50,9,46,35,3,22,7,8,5,3,4,
    País Vasco,1.579.781,83,3,42,5,60,1,44,62,1,49,8,24,2,47,36,2,27,5,18,7,10,1,3,2,
    Rioja, La,227.268,82,1,43,5,63,7,38,5,60,5,49,7,29,1,46,1,40,3,29,4,23,4,5,1,3,3,
    Ceuta,57.188,86,2,47,4,69,8,26,8,65,9,52,9,28,55,6,49,3,42,7,26,5,11,2,3,6,
    Melilla,62.096,90,8,57,7,61,3,29,6,72,7,65,5,19,2,41,5,73,8,57,8,40,8,11,1,3,8,
Usuarios de Internet en los últimos 12 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,29.207.048,100,57,1,73,8,48,77,2,63,9,34,2,59,4,49,9,35,8,27,3,10,5,4,1,
    Andalucía,5.008.943,100,59,2,76,7,46,6,76,5,65,8,33,9,59,54,2,34,2,33,11,4,2,
    Aragón,823.069,100,51,69,4,45,2,74,3,62,8,27,6,55,1,41,1,28,1,21,6,7,7,3,7,
    Asturias, Principado de,578.170,100,59,9,60,6,47,2,73,8,57,6,32,4,54,3,39,7,28,8,17,1,8,3,3,7,
    Balears, Illes,761.483,100,58,6,68,45,8,76,5,60,8,33,5,58,2,52,1,40,1,23,8,10,1,4,
    Canarias,1.452.901,100,56,76,2,41,7,75,5,66,2,31,2,55,3,55,8,44,2,27,1,10,1,4,1,
    Cantabria,330.405,100,55,8,69,8,49,4,76,8,59,5,34,2,60,6,46,30,8,24,8,10,1,3,9,
    Castilla y León,1.325.138,100,52,2,74,9,47,6,75,58,4,33,5,58,4,41,6,28,4,23,1,8,3,8,
    Castilla-La Mancha,1.183.754,100,50,73,5,45,3,72,8,58,5,30,1,53,8,50,9,31,9,31,1,7,8,3,8,
    Cataluña,5.018.916,100,56,5,70,7,48,4,80,1,66,5,38,7,60,8,48,4,35,6,24,9,11,2,4,1,
    Comunitat Valenciana,3.233.782,100,55,8,74,9,44,74,6,57,5,31,6,58,5,50,7,37,8,27,1,11,9,4,
    Extremadura,554.255,100,63,2,72,7,48,8,77,2,67,3,33,9,59,2,49,1,32,1,28,7,10,5,4,2,
    Galicia,1.522.783,100,54,7,78,5,42,8,77,3,62,8,37,6,57,5,47,3,33,7,26,4,8,8,4,
    Madrid, Comunidad de,4.479.860,100,63,2,74,5,58,1,81,8,69,4,36,3,66,51,4,39,3,27,3,11,2,4,5,
    Murcia, Región de,913.221,100,54,4,79,4,39,3,74,61,32,3,54,9,51,6,36,7,31,8,8,2,4,
    Navarra, Comunidad Foral de,409.392,100,53,63,5,48,6,77,8,61,7,33,7,59,7,54,2,41,4,26,8,10,4,
    País Vasco,1.316.547,100,51,72,1,52,8,74,5,59,7,29,1,56,4,43,4,32,9,22,4,12,1,3,9,
    Rioja, La,188.709,100,53,2,77,7,47,2,73,7,60,7,35,56,3,49,4,36,2,29,6,1,4,
    Ceuta,49.310,100,54,9,81,31,1,76,4,61,4,32,4,64,5,57,1,49,5,30,7,13,4,2,
    Melilla,56.409,100,63,5,67,5,32,6,80,72,1,21,2,45,6,81,3,63,6,44,9,12,2,4,2,
Usuarios de Internet en los últimos 3 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,29.146.726,100,57,1,73,8,48,77,3,63,9,34,3,59,4,50,35,8,27,3,10,5,4,1,
    Andalucía,4.996.862,100,59,2,76,7,46,6,76,5,65,7,33,9,59,54,1,34,1,33,11,4,2,
    Aragón,821.972,100,51,1,69,5,45,2,74,3,62,8,27,5,55,41,2,28,2,21,6,7,7,3,7,
    Asturias, Principado de,577.256,100,60,60,7,47,3,73,8,57,6,32,5,54,4,39,8,28,8,17,1,8,4,3,7,
    Balears, Illes,759.009,100,58,6,68,45,6,76,8,61,33,6,58,4,52,1,40,2,23,7,10,1,4,
    Canarias,1.449.952,100,56,1,76,2,41,8,75,5,66,1,31,3,55,2,56,44,2,27,1,10,1,4,1,
    Cantabria,330.405,100,55,8,69,8,49,4,76,8,59,5,34,2,60,6,46,30,8,24,8,10,1,3,9,
    Castilla y León,1.323.831,100,52,3,74,9,47,5,75,58,4,33,5,58,4,41,6,28,5,23,1,8,3,8,
    Castilla-La Mancha,1.182.419,100,50,1,73,5,45,3,72,9,58,6,30,2,53,9,50,9,31,9,31,2,7,8,3,8,
    Cataluña,5.008.201,100,56,7,70,7,48,5,80,2,66,6,38,8,60,9,48,5,35,7,24,9,11,2,4,1,
    Comunitat Valenciana,3.229.407,100,55,8,74,8,44,1,74,7,57,6,31,6,58,6,50,8,37,8,27,1,11,9,4,
    Extremadura,551.254,100,63,6,72,9,49,77,3,67,4,34,1,59,4,49,2,32,1,28,8,10,6,4,2,
    Galicia,1.513.887,100,54,9,78,4,42,4,77,4,62,8,37,7,57,5,47,5,33,7,26,4,8,9,4,
    Madrid, Comunidad de,4.476.319,100,63,3,74,6,58,1,81,9,69,5,36,3,66,1,51,4,39,4,27,4,11,2,4,5,
    Murcia, Región de,908.179,100,54,4,79,6,39,4,74,2,61,2,32,5,55,1,51,9,36,9,32,8,2,4,
    Navarra, Comunidad Foral de,408.868,100,53,1,63,6,48,7,77,9,61,8,33,8,59,8,54,1,41,5,26,7,10,4,
    País Vasco,1.316.547,100,51,72,1,52,8,74,5,59,7,29,1,56,4,43,4,32,9,22,4,12,1,3,9,
    Rioja, La,186.640,100,53,77,6,46,9,73,7,60,5,35,4,56,2,49,1,35,7,28,5,6,2,4,
    Ceuta,49.310,100,54,9,81,31,1,76,4,61,4,32,4,64,5,57,1,49,5,30,7,13,4,2,
    Melilla,56.409,100,63,5,67,5,32,6,80,72,1,21,2,45,6,81,3,63,6,44,9,12,2,4,2,
Notas:
Las preguntas de este bloque van dirigidas a los usuarios de internet en los últimos 12 meses.
 2) Se han incluido subtotales según el tipo de contacto o interacción.
 3) Media de tipo de contactos:___.es el número medio de interacciones realizadas de distinto tipo o finalidad (de las nueve analizadas).
Fuente: Instituto Nacional de Estadística