Activity grouping (except CNAE 56, 64-66 and 95.1) Main variables Enterprise size Total Total Enterprises B.1 % of enterprises that have computers Total 99.11 Total Enterprises B.1 % of enterprises that have computers From 10 to 49 98.99 Total Enterprises B.1 % of enterprises that have computers From 50 to 249 99.68 Total Enterprises B.1 % of enterprises that have computers 250 or more 99.91 Total Enterprises B.1.1 % Staff that use computers for corporate purposes Total 59.63 Total Enterprises B.1.1 % Staff that use computers for corporate purposes From 10 to 49 54.85 Total Enterprises B.1.1 % Staff that use computers for corporate purposes From 50 to 249 59.27 Total Enterprises B.1.1 % Staff that use computers for corporate purposes 250 or more 62.58 Total Enterprises B.2 % of enterprises that use some type of open source software Total 86.09 Total Enterprises B.2 % of enterprises that use some type of open source software From 10 to 49 85.85 Total Enterprises B.2 % of enterprises that use some type of open source software From 50 to 249 87.14 Total Enterprises B.2 % of enterprises that use some type of open source software 250 or more 87.70 Total Enterprises B.2.A % of enterprises that use open source software by type: Operating systems Total 39.35 Total Enterprises B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 37.63 Total Enterprises B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 45.87 Total Enterprises B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 57.93 Total Enterprises B.2.B % of enterprises that use open source software by type: Internet Browsers Total 81.56 Total Enterprises B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 81.21 Total Enterprises B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 83.58 Total Enterprises B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 81.59 Total Enterprises B.2.C % of enterprises that use open source software by type: Office automation applications Total 60.02 Total Enterprises B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 60.86 Total Enterprises B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 56.60 Total Enterprises B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 52.10 Total Enterprises B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 28.72 Total Enterprises B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 26.18 Total Enterprises B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 38.62 Total Enterprises B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 54.79 Total Enterprises B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 23.95 Total Enterprises B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 21.30 Total Enterprises B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 35.45 Total Enterprises B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 45.12 Total Enterprises B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 36.18 Total Enterprises B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 34.89 Total Enterprises B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 41.64 Total Enterprises B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 47.04 Total Enterprises B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.35 Total Enterprises B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 5.82 Total Enterprises B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 3.15 Total Enterprises B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 2.41 Total Enterprises B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 6.17 Total Enterprises B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.31 Total Enterprises B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 5.34 Total Enterprises B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 6.00 Total Enterprises B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 4.88 Total Enterprises B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.10 Total Enterprises B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 3.90 Total Enterprises B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 3.30 Total Enterprises B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 4.05 Total Enterprises B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.14 Total Enterprises B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 3.55 Total Enterprises B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 3.65 Total Enterprises B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 4.92 Total Enterprises B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.24 Total Enterprises B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 3.36 Total Enterprises B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 3.08 Total Enterprises B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.86 Total Enterprises B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.78 Total Enterprises B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 2.05 Total Enterprises B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 3.51 Total Enterprises C.1 ICT specialists: % of enterprises that hired ICT specialists Total 26.34 Total Enterprises C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 20.38 Total Enterprises C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 51.91 Total Enterprises C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 75.31 Total Enterprises C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 23.41 Total Enterprises C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 18.95 Total Enterprises C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 41.88 Total Enterprises C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 63.63 Total Enterprises C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 56.72 Total Enterprises C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 48.58 Total Enterprises C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 70.61 Total Enterprises C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 83.24 Total Enterprises C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 80.66 Total Enterprises C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 80.36 Total Enterprises C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 80.91 Total Enterprises C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 82.61 Total Enterprises C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 13.15 Total Enterprises C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 10.62 Total Enterprises C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 22.99 Total Enterprises C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 39.44 Total Enterprises C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 2.31 Total Enterprises C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 1.74 Total Enterprises C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 4.26 Total Enterprises C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 9.65 Total Enterprises C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 30.47 Total Enterprises C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 26.26 Total Enterprises C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 48.38 Total Enterprises C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 65.88 Total Enterprises C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 58.44 Total Enterprises C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 61.53 Total Enterprises C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 45.74 Total Enterprises C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 30.36 Total Enterprises C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 44.43 Total Enterprises C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 41.17 Total Enterprises C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 58.36 Total Enterprises C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 71.64 Total Enterprises C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 43.85 Total Enterprises C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 46.13 Total Enterprises C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 34.31 Total Enterprises C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 23.97 Total Enterprises C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 17.54 Total Enterprises C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 14.82 Total Enterprises C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 28.48 Total Enterprises C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 43.75 Total Enterprises C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 53.59 Total Enterprises C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 53.35 Total Enterprises C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 56.22 Total Enterprises C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 47.28 Total Enterprises C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 19.95 Total Enterprises C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 16.70 Total Enterprises C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 33.28 Total Enterprises C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 49.86 Total Enterprises C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 54.16 Total Enterprises C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 54.59 Total Enterprises C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 53.76 Total Enterprises C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 42.86 Total Enterprises C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 16.41 Total Enterprises C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 14.66 Total Enterprises C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 22.86 Total Enterprises C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 36.46 Total Enterprises C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 48.63 Total Enterprises C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 47.87 Total Enterprises C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 53.39 Total Enterprises C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 46.96 Total Enterprises C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 16.61 Total Enterprises C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 14.50 Total Enterprises C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 24.62 Total Enterprises C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 39.35 Total Enterprises C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 47.33 Total Enterprises C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 47.14 Total Enterprises C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 49.47 Total Enterprises C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 42.26 Total Enterprises C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 25.93 Total Enterprises C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 22.51 Total Enterprises C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 39.97 Total Enterprises C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 57.26 Total Enterprises C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 59.16 Total Enterprises C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 61.21 Total Enterprises C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 51.43 Total Enterprises C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 36.82 Total Enterprises D.1 % of enterprises with an Internet connection Total 98.35 Total Enterprises D.1 % of enterprises with an Internet connection From 10 to 49 98.11 Total Enterprises D.1 % of enterprises with an Internet connection From 50 to 249 99.48 Total Enterprises D.1 % of enterprises with an Internet connection 250 or more 99.81 Total Enterprises D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 51.22 Total Enterprises D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 50.54 Total Enterprises D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 53.09 Total Enterprises D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 50.73 Total Enterprises D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.48 Total Enterprises D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.42 Total Enterprises D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 99.74 Total Enterprises D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 Total Enterprises D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 94.85 Total Enterprises D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 94.36 Total Enterprises D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 96.95 Total Enterprises D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 98.78 Total Enterprises D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 71.48 Total Enterprises D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 71.76 Total Enterprises D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 68.54 Total Enterprises D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 78.30 Total Enterprises D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 41.39 Total Enterprises D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 37.34 Total Enterprises D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 57.99 Total Enterprises D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 76.74 Total Enterprises D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 5.92 Total Enterprises D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.96 Total Enterprises D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 12.91 Total Enterprises D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 28.36 Total Enterprises D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.21 Total Enterprises D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.40 Total Enterprises D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.31 Total Enterprises D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.04 Total Enterprises D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 27.66 Total Enterprises D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 29.03 Total Enterprises D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 22.23 Total Enterprises D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 14.60 Total Enterprises D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 26.43 Total Enterprises D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 26.55 Total Enterprises D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 26.49 Total Enterprises D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 22.45 Total Enterprises D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 18.18 Total Enterprises D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 17.66 Total Enterprises D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 20.10 Total Enterprises D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 23.60 Total Enterprises D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 21.38 Total Enterprises D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 19.71 Total Enterprises D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 27.81 Total Enterprises D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 38.08 Total Enterprises D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 82.86 Total Enterprises D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 80.74 Total Enterprises D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 92.31 Total Enterprises D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 97.60 Total Enterprises D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 63.69 Total Enterprises D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 60.44 Total Enterprises D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 77.43 Total Enterprises D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 89.98 Total Enterprises D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 71.44 Total Enterprises D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 68.41 Total Enterprises D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 84.64 Total Enterprises D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 93.98 Total Enterprises D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 25.77 Total Enterprises D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 23.59 Total Enterprises D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 34.09 Total Enterprises D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 48.29 Total Enterprises D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 25.30 Total Enterprises D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 24.76 Total Enterprises D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 25.29 Total Enterprises D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 25.62 Total Enterprises D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 79.51 Total Enterprises D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 76.89 Total Enterprises D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 91.29 Total Enterprises D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 97.14 Total Enterprises D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 46.29 Total Enterprises D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 42.24 Total Enterprises D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 63.15 Total Enterprises D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 80.53 Total Enterprises D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 49.74 Total Enterprises D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 46.17 Total Enterprises D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 64.39 Total Enterprises D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 81.06 Total Enterprises D.7 % of enterprises with Internet connection and website/web page (3) Total 77.52 Total Enterprises D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 74.86 Total Enterprises D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 89.52 Total Enterprises D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 95.22 Total Enterprises D.7.1.A Web Services: Company Presentation (4) Total 89.25 Total Enterprises D.7.1.A Web Services: Company Presentation (4) From 10 to 49 87.94 Total Enterprises D.7.1.A Web Services: Company Presentation (4) From 50 to 249 94.04 Total Enterprises D.7.1.A Web Services: Company Presentation (4) 250 or more 96.91 Total Enterprises D.7.1.B Web Services: Receiving orders or bookings online (4) Total 19.65 Total Enterprises D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 18.81 Total Enterprises D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 22.43 Total Enterprises D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 26.03 Total Enterprises D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 49.75 Total Enterprises D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 48.51 Total Enterprises D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 55.05 Total Enterprises D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 53.12 Total Enterprises D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 7.54 Total Enterprises D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 7.15 Total Enterprises D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 8.51 Total Enterprises D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 11.82 Total Enterprises D.7.1.E Web Services: Online order tracking (4) Total 11.46 Total Enterprises D.7.1.E Web Services: Online order tracking (4) From 10 to 49 10.32 Total Enterprises D.7.1.E Web Services: Online order tracking (4) From 50 to 249 15.18 Total Enterprises D.7.1.E Web Services: Online order tracking (4) 250 or more 20.25 Total Enterprises D.7.1.F Web Services: Website customization for regular users (4) Total 8.12 Total Enterprises D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 7.67 Total Enterprises D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 8.89 Total Enterprises D.7.1.F Web Services: Website customization for regular users (4) 250 or more 14.97 Total Enterprises D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 44.31 Total Enterprises D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 42.01 Total Enterprises D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 52.15 Total Enterprises D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 60.31 Total Enterprises D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 69.25 Total Enterprises D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 66.74 Total Enterprises D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 77.70 Total Enterprises D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 87.29 Total Enterprises D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 22.51 Total Enterprises D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 17.51 Total Enterprises D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 37.87 Total Enterprises D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 65.65 Total Enterprises D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 28.91 Total Enterprises D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 26.64 Total Enterprises D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 36.27 Total Enterprises D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 46.60 Total Enterprises D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 91.31 Total Enterprises D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 90.15 Total Enterprises D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 96.59 Total Enterprises D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.52 Total Enterprises D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 84.85 Total Enterprises D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 83.10 Total Enterprises D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 92.61 Total Enterprises D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.23 Total Enterprises D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 83.80 Total Enterprises D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 81.88 Total Enterprises D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 92.44 Total Enterprises D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 96.79 Total Enterprises D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 74.71 Total Enterprises D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 71.73 Total Enterprises D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 88.09 Total Enterprises D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 94.63 Total Enterprises D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 77.28 Total Enterprises D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 74.32 Total Enterprises D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 90.97 Total Enterprises D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 95.16 Total Enterprises D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 63.03 Total Enterprises D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 59.20 Total Enterprises D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 79.79 Total Enterprises D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 90.93 Total Enterprises D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 62.30 Total Enterprises D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 57.71 Total Enterprises D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 83.04 Total Enterprises D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 92.57 Total Enterprises D.10 % of enterprises that pay to advertise on the Internet (3) Total 22.94 Total Enterprises D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 22.25 Total Enterprises D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 25.04 Total Enterprises D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 32.53 Total Enterprises D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 20.51 Total Enterprises D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 19.85 Total Enterprises D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 22.80 Total Enterprises D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 28.46 Total Enterprises D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 83.35 Total Enterprises D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 83.23 Total Enterprises D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 83.00 Total Enterprises D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 87.25 Total Enterprises D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 36.62 Total Enterprises D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 34.78 Total Enterprises D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 42.19 Total Enterprises D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 52.03 Total Enterprises D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 31.51 Total Enterprises D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 30.46 Total Enterprises D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 34.52 Total Enterprises D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 41.00 Total Enterprises D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 48.70 Total Enterprises D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 47.40 Total Enterprises D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 53.20 Total Enterprises D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 57.27 Total Enterprises D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 75.06 Total Enterprises D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 73.10 Total Enterprises D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 84.00 Total Enterprises D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 87.68 Total Enterprises D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 27.26 Total Enterprises D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 25.43 Total Enterprises D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 32.47 Total Enterprises D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 47.20 Total Enterprises D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.85 Total Enterprises D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.75 Total Enterprises D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.28 Total Enterprises D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 99.22 Total Enterprises E.1 Social Media: % of enterprises that use Social Media (3) Total 42.93 Total Enterprises E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 40.11 Total Enterprises E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 54.36 Total Enterprises E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 68.11 Total Enterprises E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 94.50 Total Enterprises E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 94.58 Total Enterprises E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 94.05 Total Enterprises E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 94.82 Total Enterprises E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 43.79 Total Enterprises E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 40.30 Total Enterprises E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 53.61 Total Enterprises E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 64.79 Total Enterprises E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 42.52 Total Enterprises E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 38.36 Total Enterprises E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 54.36 Total Enterprises E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 67.14 Total Enterprises E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 10.68 Total Enterprises E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 9.24 Total Enterprises E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 13.60 Total Enterprises E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 24.00 Total Enterprises E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 48.68 Total Enterprises E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 47.99 Total Enterprises E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 50.00 Total Enterprises E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 55.45 Total Enterprises E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 42.79 Total Enterprises E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 43.17 Total Enterprises E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 42.41 Total Enterprises E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 37.62 Total Enterprises E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 3.52 Total Enterprises E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.66 Total Enterprises E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 3.14 Total Enterprises E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 2.64 Total Enterprises F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 19.29 Total Enterprises F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 16.02 Total Enterprises F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 33.13 Total Enterprises F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 45.67 Total Enterprises F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 71.15 Total Enterprises F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 72.15 Total Enterprises F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 70.18 Total Enterprises F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 64.22 Total Enterprises F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 38.48 Total Enterprises F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 37.95 Total Enterprises F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 38.84 Total Enterprises F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 42.71 Total Enterprises F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 59.56 Total Enterprises F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 60.72 Total Enterprises F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 56.03 Total Enterprises F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 60.64 Total Enterprises F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 68.66 Total Enterprises F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 70.53 Total Enterprises F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 64.17 Total Enterprises F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 65.88 Total Enterprises F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 27.62 Total Enterprises F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 29.24 Total Enterprises F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 23.82 Total Enterprises F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 24.84 Total Enterprises F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 29.54 Total Enterprises F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 28.94 Total Enterprises F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 29.75 Total Enterprises F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 35.07 Total Enterprises F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 30.02 Total Enterprises F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 31.27 Total Enterprises F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 25.48 Total Enterprises F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 33.93 Total Enterprises F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 69.07 Total Enterprises F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 68.89 Total Enterprises F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 68.86 Total Enterprises F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 71.79 Total Enterprises F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 48.66 Total Enterprises F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 46.53 Total Enterprises F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 52.02 Total Enterprises F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 58.53 Total Enterprises G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 36.42 Total Enterprises G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 33.24 Total Enterprises G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 50.19 Total Enterprises G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 62.15 Total Enterprises G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 34.62 Total Enterprises G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 31.53 Total Enterprises G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 47.87 Total Enterprises G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 60.01 Total Enterprises G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 27.17 Total Enterprises G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 24.38 Total Enterprises G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 38.82 Total Enterprises G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 51.65 Total Enterprises H.1 % of enterprises that analyzed Big Data Total 8.53 Total Enterprises H.1 % of enterprises that analyzed Big Data From 10 to 49 7.28 Total Enterprises H.1 % of enterprises that analyzed Big Data From 50 to 249 13.40 Total Enterprises H.1 % of enterprises that analyzed Big Data 250 or more 21.47 Total Enterprises H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 34.48 Total Enterprises H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 27.55 Total Enterprises H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 48.39 Total Enterprises H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 61.03 Total Enterprises H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 50.40 Total Enterprises H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 53.06 Total Enterprises H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 43.13 Total Enterprises H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 46.44 Total Enterprises H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 48.56 Total Enterprises H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 50.86 Total Enterprises H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 43.33 Total Enterprises H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 41.80 Total Enterprises H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 20.70 Total Enterprises H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 18.81 Total Enterprises H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 23.21 Total Enterprises H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 32.13 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 82.58 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 79.95 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 88.75 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 89.74 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 33.12 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 34.09 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 29.11 Total Enterprises H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 36.13 Total Enterprises I.1 ICT Security: % of enterprises with internal security systems Total 88.13 Total Enterprises I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 86.77 Total Enterprises I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 94.33 Total Enterprises I.1 ICT Security: % of enterprises with internal security systems 250 or more 97.41 Total Enterprises I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 94.80 Total Enterprises I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 94.22 Total Enterprises I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 97.18 Total Enterprises I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 98.39 Total Enterprises I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 54.56 Total Enterprises I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 54.38 Total Enterprises I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 55.04 Total Enterprises I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 57.02 Total Enterprises I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 14.73 Total Enterprises I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 13.03 Total Enterprises I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 20.88 Total Enterprises I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 29.77 Total Enterprises I.1.D ICT Security: % of enterprises that use external data backup (7) Total 62.95 Total Enterprises I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 60.82 Total Enterprises I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 71.40 Total Enterprises I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 78.29 Total Enterprises I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 43.99 Total Enterprises I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 40.59 Total Enterprises I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 56.78 Total Enterprises I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 72.15 Total Enterprises J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 83.77 Total Enterprises J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 82.94 Total Enterprises J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 87.46 Total Enterprises J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 89.95 Total Enterprises J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 31.17 Total Enterprises J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 28.29 Total Enterprises J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 41.66 Total Enterprises J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 59.25 Total Enterprises J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 6.94 Total Enterprises J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 5.79 Total Enterprises J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 11.13 Total Enterprises J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 18.20 Total Enterprises J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 68.12 Total Enterprises J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 67.77 Total Enterprises J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 70.27 Total Enterprises J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 67.25 Total Enterprises J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 91.97 Total Enterprises J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 92.13 Total Enterprises J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 91.37 Total Enterprises J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 90.60 Total Enterprises J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 21.54 Total Enterprises J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 22.79 Total Enterprises J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 16.32 Total Enterprises J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 12.56 Total Enterprises J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 18.62 Total Enterprises J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 17.57 Total Enterprises J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 21.71 Total Enterprises J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 34.64 Total Enterprises J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 2.82 Total Enterprises J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 2.50 Total Enterprises J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 3.57 Total Enterprises J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 8.84 Total Enterprises J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 73.24 Total Enterprises J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 72.58 Total Enterprises J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 76.93 Total Enterprises J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 73.97 Total Enterprises L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 3,509,850.94 Total Enterprises L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 369,766.40 Total Enterprises L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 752,461.20 Total Enterprises L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 2,387,623.34 Total Enterprises L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 3,186,647.66 Total Enterprises L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 429,083.76 Total Enterprises L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 843,784.42 Total Enterprises L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 1,913,779.48 Total Enterprises L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 4,667,594.49 Total Enterprises L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 463,181.08 Total Enterprises L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 1,171,951.61 Total Enterprises L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 3,032,461.79 Total Enterprises L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 1,864,283.30 Total Enterprises L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 166,471.17 Total Enterprises L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 459,126.94 Total Enterprises L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 1,238,685.19 1. Total Industry (CNAE 10-39) B.1 % of enterprises that have computers Total 98.90 1. Total Industry (CNAE 10-39) B.1 % of enterprises that have computers From 10 to 49 98.71 1. Total Industry (CNAE 10-39) B.1 % of enterprises that have computers From 50 to 249 99.59 1. Total Industry (CNAE 10-39) B.1 % of enterprises that have computers 250 or more 100.00 1. Total Industry (CNAE 10-39) B.1.1 % Staff that use computers for corporate purposes Total 52.06 1. Total Industry (CNAE 10-39) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 42.69 1. Total Industry (CNAE 10-39) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 51.43 1. Total Industry (CNAE 10-39) B.1.1 % Staff that use computers for corporate purposes 250 or more 58.56 1. Total Industry (CNAE 10-39) B.2 % of enterprises that use some type of open source software Total 85.24 1. Total Industry (CNAE 10-39) B.2 % of enterprises that use some type of open source software From 10 to 49 85.29 1. Total Industry (CNAE 10-39) B.2 % of enterprises that use some type of open source software From 50 to 249 85.05 1. Total Industry (CNAE 10-39) B.2 % of enterprises that use some type of open source software 250 or more 84.98 1. Total Industry (CNAE 10-39) B.2.A % of enterprises that use open source software by type: Operating systems Total 37.00 1. Total Industry (CNAE 10-39) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 35.07 1. Total Industry (CNAE 10-39) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 42.32 1. Total Industry (CNAE 10-39) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 57.42 1. Total Industry (CNAE 10-39) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 80.35 1. Total Industry (CNAE 10-39) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 80.40 1. Total Industry (CNAE 10-39) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 80.79 1. Total Industry (CNAE 10-39) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 76.50 1. Total Industry (CNAE 10-39) B.2.C % of enterprises that use open source software by type: Office automation applications Total 57.59 1. Total Industry (CNAE 10-39) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 58.62 1. Total Industry (CNAE 10-39) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 55.35 1. Total Industry (CNAE 10-39) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 43.46 1. Total Industry (CNAE 10-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 25.30 1. Total Industry (CNAE 10-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 22.61 1. Total Industry (CNAE 10-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 32.86 1. Total Industry (CNAE 10-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 52.82 1. Total Industry (CNAE 10-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 23.49 1. Total Industry (CNAE 10-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 20.56 1. Total Industry (CNAE 10-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 34.43 1. Total Industry (CNAE 10-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 38.31 1. Total Industry (CNAE 10-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 31.52 1. Total Industry (CNAE 10-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 29.76 1. Total Industry (CNAE 10-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 37.78 1. Total Industry (CNAE 10-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 42.32 1. Total Industry (CNAE 10-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.65 1. Total Industry (CNAE 10-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 6.03 1. Total Industry (CNAE 10-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 4.31 1. Total Industry (CNAE 10-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 3.23 1. Total Industry (CNAE 10-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 6.20 1. Total Industry (CNAE 10-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.03 1. Total Industry (CNAE 10-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 6.67 1. Total Industry (CNAE 10-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 8.02 1. Total Industry (CNAE 10-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 5.13 1. Total Industry (CNAE 10-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.25 1. Total Industry (CNAE 10-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.79 1. Total Industry (CNAE 10-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 3.87 1. Total Industry (CNAE 10-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 4.40 1. Total Industry (CNAE 10-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.35 1. Total Industry (CNAE 10-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 4.72 1. Total Industry (CNAE 10-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 4.05 1. Total Industry (CNAE 10-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 5.19 1. Total Industry (CNAE 10-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.36 1. Total Industry (CNAE 10-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 4.72 1. Total Industry (CNAE 10-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 3.31 1. Total Industry (CNAE 10-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.89 1. Total Industry (CNAE 10-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.51 1. Total Industry (CNAE 10-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 3.09 1. Total Industry (CNAE 10-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 5.15 1. Total Industry (CNAE 10-39) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 26.47 1. Total Industry (CNAE 10-39) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 18.04 1. Total Industry (CNAE 10-39) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 54.85 1. Total Industry (CNAE 10-39) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 86.36 1. Total Industry (CNAE 10-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 23.29 1. Total Industry (CNAE 10-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 17.04 1. Total Industry (CNAE 10-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 43.08 1. Total Industry (CNAE 10-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 74.73 1. Total Industry (CNAE 10-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 56.42 1. Total Industry (CNAE 10-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 44.85 1. Total Industry (CNAE 10-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 68.84 1. Total Industry (CNAE 10-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 84.90 1. Total Industry (CNAE 10-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 80.74 1. Total Industry (CNAE 10-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 79.93 1. Total Industry (CNAE 10-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 81.23 1. Total Industry (CNAE 10-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 83.97 1. Total Industry (CNAE 10-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 10.78 1. Total Industry (CNAE 10-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 7.63 1. Total Industry (CNAE 10-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 20.08 1. Total Industry (CNAE 10-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 40.54 1. Total Industry (CNAE 10-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.23 1. Total Industry (CNAE 10-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.59 1. Total Industry (CNAE 10-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 2.78 1. Total Industry (CNAE 10-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 8.97 1. Total Industry (CNAE 10-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 29.62 1. Total Industry (CNAE 10-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 23.73 1. Total Industry (CNAE 10-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 49.71 1. Total Industry (CNAE 10-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 69.92 1. Total Industry (CNAE 10-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 58.91 1. Total Industry (CNAE 10-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 62.97 1. Total Industry (CNAE 10-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 45.76 1. Total Industry (CNAE 10-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 27.32 1. Total Industry (CNAE 10-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 42.50 1. Total Industry (CNAE 10-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 37.44 1. Total Industry (CNAE 10-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 60.04 1. Total Industry (CNAE 10-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 75.65 1. Total Industry (CNAE 10-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 45.10 1. Total Industry (CNAE 10-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 48.32 1. Total Industry (CNAE 10-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 34.45 1. Total Industry (CNAE 10-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 21.24 1. Total Industry (CNAE 10-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 17.88 1. Total Industry (CNAE 10-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 13.84 1. Total Industry (CNAE 10-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 30.64 1. Total Industry (CNAE 10-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 51.30 1. Total Industry (CNAE 10-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 52.66 1. Total Industry (CNAE 10-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 51.62 1. Total Industry (CNAE 10-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 59.01 1. Total Industry (CNAE 10-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 44.08 1. Total Industry (CNAE 10-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 19.66 1. Total Industry (CNAE 10-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 14.90 1. Total Industry (CNAE 10-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 34.69 1. Total Industry (CNAE 10-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 59.01 1. Total Industry (CNAE 10-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 54.43 1. Total Industry (CNAE 10-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 55.06 1. Total Industry (CNAE 10-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 54.48 1. Total Industry (CNAE 10-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 37.52 1. Total Industry (CNAE 10-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 13.90 1. Total Industry (CNAE 10-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 12.34 1. Total Industry (CNAE 10-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 18.42 1. Total Industry (CNAE 10-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 29.01 1. Total Industry (CNAE 10-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 51.91 1. Total Industry (CNAE 10-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 50.62 1. Total Industry (CNAE 10-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 57.48 1. Total Industry (CNAE 10-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 54.13 1. Total Industry (CNAE 10-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 13.76 1. Total Industry (CNAE 10-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 11.51 1. Total Industry (CNAE 10-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 20.56 1. Total Industry (CNAE 10-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 34.12 1. Total Industry (CNAE 10-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 50.12 1. Total Industry (CNAE 10-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 49.56 1. Total Industry (CNAE 10-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 53.01 1. Total Industry (CNAE 10-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 48.62 1. Total Industry (CNAE 10-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 24.50 1. Total Industry (CNAE 10-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 19.85 1. Total Industry (CNAE 10-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 39.93 1. Total Industry (CNAE 10-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 58.70 1. Total Industry (CNAE 10-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 59.01 1. Total Industry (CNAE 10-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 61.27 1. Total Industry (CNAE 10-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 52.61 1. Total Industry (CNAE 10-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 36.33 1. Total Industry (CNAE 10-39) D.1 % of enterprises with an Internet connection Total 97.70 1. Total Industry (CNAE 10-39) D.1 % of enterprises with an Internet connection From 10 to 49 97.26 1. Total Industry (CNAE 10-39) D.1 % of enterprises with an Internet connection From 50 to 249 99.37 1. Total Industry (CNAE 10-39) D.1 % of enterprises with an Internet connection 250 or more 100.00 1. Total Industry (CNAE 10-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 43.58 1. Total Industry (CNAE 10-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 38.07 1. Total Industry (CNAE 10-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 42.16 1. Total Industry (CNAE 10-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 48.12 1. Total Industry (CNAE 10-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.06 1. Total Industry (CNAE 10-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 98.82 1. Total Industry (CNAE 10-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 1. Total Industry (CNAE 10-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 1. Total Industry (CNAE 10-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 92.80 1. Total Industry (CNAE 10-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 91.78 1. Total Industry (CNAE 10-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 96.33 1. Total Industry (CNAE 10-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 98.91 1. Total Industry (CNAE 10-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 73.22 1. Total Industry (CNAE 10-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 73.34 1. Total Industry (CNAE 10-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 71.84 1. Total Industry (CNAE 10-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 77.95 1. Total Industry (CNAE 10-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 33.90 1. Total Industry (CNAE 10-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 28.77 1. Total Industry (CNAE 10-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 49.42 1. Total Industry (CNAE 10-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 77.18 1. Total Industry (CNAE 10-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 7.05 1. Total Industry (CNAE 10-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 4.17 1. Total Industry (CNAE 10-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 15.09 1. Total Industry (CNAE 10-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 35.29 1. Total Industry (CNAE 10-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.36 1. Total Industry (CNAE 10-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.57 1. Total Industry (CNAE 10-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.63 1. Total Industry (CNAE 10-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 1. Total Industry (CNAE 10-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 35.40 1. Total Industry (CNAE 10-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 37.27 1. Total Industry (CNAE 10-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 30.55 1. Total Industry (CNAE 10-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 15.25 1. Total Industry (CNAE 10-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 25.27 1. Total Industry (CNAE 10-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 24.12 1. Total Industry (CNAE 10-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 29.63 1. Total Industry (CNAE 10-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 29.96 1. Total Industry (CNAE 10-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 15.41 1. Total Industry (CNAE 10-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 14.65 1. Total Industry (CNAE 10-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 17.33 1. Total Industry (CNAE 10-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 24.01 1. Total Industry (CNAE 10-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 15.36 1. Total Industry (CNAE 10-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 14.17 1. Total Industry (CNAE 10-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 18.18 1. Total Industry (CNAE 10-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 29.69 1. Total Industry (CNAE 10-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 83.10 1. Total Industry (CNAE 10-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 80.25 1. Total Industry (CNAE 10-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 93.22 1. Total Industry (CNAE 10-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 98.85 1. Total Industry (CNAE 10-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 63.68 1. Total Industry (CNAE 10-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 59.01 1. Total Industry (CNAE 10-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 79.81 1. Total Industry (CNAE 10-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 91.89 1. Total Industry (CNAE 10-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 70.79 1. Total Industry (CNAE 10-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 66.41 1. Total Industry (CNAE 10-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 85.97 1. Total Industry (CNAE 10-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 96.92 1. Total Industry (CNAE 10-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 25.77 1. Total Industry (CNAE 10-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 22.90 1. Total Industry (CNAE 10-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 34.24 1. Total Industry (CNAE 10-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 50.91 1. Total Industry (CNAE 10-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 22.42 1. Total Industry (CNAE 10-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 18.20 1. Total Industry (CNAE 10-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 20.27 1. Total Industry (CNAE 10-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 26.62 1. Total Industry (CNAE 10-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 80.04 1. Total Industry (CNAE 10-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 76.75 1. Total Industry (CNAE 10-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 91.61 1. Total Industry (CNAE 10-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 98.62 1. Total Industry (CNAE 10-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 47.37 1. Total Industry (CNAE 10-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 42.21 1. Total Industry (CNAE 10-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 64.09 1. Total Industry (CNAE 10-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 84.57 1. Total Industry (CNAE 10-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 49.19 1. Total Industry (CNAE 10-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 43.85 1. Total Industry (CNAE 10-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 66.66 1. Total Industry (CNAE 10-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 86.83 1. Total Industry (CNAE 10-39) D.7 % of enterprises with Internet connection and website/web page (3) Total 80.73 1. Total Industry (CNAE 10-39) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 77.84 1. Total Industry (CNAE 10-39) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 91.08 1. Total Industry (CNAE 10-39) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 96.07 1. Total Industry (CNAE 10-39) D.7.1.A Web Services: Company Presentation (4) Total 91.00 1. Total Industry (CNAE 10-39) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 89.26 1. Total Industry (CNAE 10-39) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 96.34 1. Total Industry (CNAE 10-39) D.7.1.A Web Services: Company Presentation (4) 250 or more 98.47 1. Total Industry (CNAE 10-39) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 12.41 1. Total Industry (CNAE 10-39) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 11.33 1. Total Industry (CNAE 10-39) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 15.64 1. Total Industry (CNAE 10-39) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 17.41 1. Total Industry (CNAE 10-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 53.04 1. Total Industry (CNAE 10-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 51.07 1. Total Industry (CNAE 10-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 60.36 1. Total Industry (CNAE 10-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 54.69 1. Total Industry (CNAE 10-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 4.34 1. Total Industry (CNAE 10-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 3.75 1. Total Industry (CNAE 10-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 5.88 1. Total Industry (CNAE 10-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 8.31 1. Total Industry (CNAE 10-39) D.7.1.E Web Services: Online order tracking (4) Total 7.02 1. Total Industry (CNAE 10-39) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 5.70 1. Total Industry (CNAE 10-39) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 11.06 1. Total Industry (CNAE 10-39) D.7.1.E Web Services: Online order tracking (4) 250 or more 12.69 1. Total Industry (CNAE 10-39) D.7.1.F Web Services: Website customization for regular users (4) Total 5.87 1. Total Industry (CNAE 10-39) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 5.52 1. Total Industry (CNAE 10-39) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 6.67 1. Total Industry (CNAE 10-39) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 8.81 1. Total Industry (CNAE 10-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 33.50 1. Total Industry (CNAE 10-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 30.08 1. Total Industry (CNAE 10-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 43.14 1. Total Industry (CNAE 10-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 52.74 1. Total Industry (CNAE 10-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 62.13 1. Total Industry (CNAE 10-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 57.77 1. Total Industry (CNAE 10-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 74.82 1. Total Industry (CNAE 10-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 84.37 1. Total Industry (CNAE 10-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 15.36 1. Total Industry (CNAE 10-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 10.32 1. Total Industry (CNAE 10-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 26.37 1. Total Industry (CNAE 10-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 60.57 1. Total Industry (CNAE 10-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 23.10 1. Total Industry (CNAE 10-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 20.89 1. Total Industry (CNAE 10-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 29.08 1. Total Industry (CNAE 10-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 36.75 1. Total Industry (CNAE 10-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 89.69 1. Total Industry (CNAE 10-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 87.63 1. Total Industry (CNAE 10-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 97.31 1. Total Industry (CNAE 10-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 99.35 1. Total Industry (CNAE 10-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 83.21 1. Total Industry (CNAE 10-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 80.47 1. Total Industry (CNAE 10-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 92.97 1. Total Industry (CNAE 10-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.99 1. Total Industry (CNAE 10-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 82.27 1. Total Industry (CNAE 10-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 79.29 1. Total Industry (CNAE 10-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 93.04 1. Total Industry (CNAE 10-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 97.49 1. Total Industry (CNAE 10-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 73.89 1. Total Industry (CNAE 10-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 69.52 1. Total Industry (CNAE 10-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 89.57 1. Total Industry (CNAE 10-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 96.92 1. Total Industry (CNAE 10-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 76.79 1. Total Industry (CNAE 10-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 72.46 1. Total Industry (CNAE 10-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 92.90 1. Total Industry (CNAE 10-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 96.23 1. Total Industry (CNAE 10-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 60.37 1. Total Industry (CNAE 10-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 54.91 1. Total Industry (CNAE 10-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 79.45 1. Total Industry (CNAE 10-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 92.03 1. Total Industry (CNAE 10-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 60.01 1. Total Industry (CNAE 10-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 53.10 1. Total Industry (CNAE 10-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 84.70 1. Total Industry (CNAE 10-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 97.20 1. Total Industry (CNAE 10-39) D.10 % of enterprises that pay to advertise on the Internet (3) Total 18.82 1. Total Industry (CNAE 10-39) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 18.47 1. Total Industry (CNAE 10-39) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 19.06 1. Total Industry (CNAE 10-39) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 26.47 1. Total Industry (CNAE 10-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 17.13 1. Total Industry (CNAE 10-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 16.87 1. Total Industry (CNAE 10-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 17.22 1. Total Industry (CNAE 10-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 23.28 1. Total Industry (CNAE 10-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 81.31 1. Total Industry (CNAE 10-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 81.17 1. Total Industry (CNAE 10-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 79.86 1. Total Industry (CNAE 10-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 89.72 1. Total Industry (CNAE 10-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 28.39 1. Total Industry (CNAE 10-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 26.13 1. Total Industry (CNAE 10-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 33.17 1. Total Industry (CNAE 10-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 50.22 1. Total Industry (CNAE 10-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 28.31 1. Total Industry (CNAE 10-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 28.63 1. Total Industry (CNAE 10-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 25.19 1. Total Industry (CNAE 10-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 35.24 1. Total Industry (CNAE 10-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 46.32 1. Total Industry (CNAE 10-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 46.03 1. Total Industry (CNAE 10-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 46.62 1. Total Industry (CNAE 10-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 50.40 1. Total Industry (CNAE 10-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 74.79 1. Total Industry (CNAE 10-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 72.27 1. Total Industry (CNAE 10-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 83.17 1. Total Industry (CNAE 10-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 91.52 1. Total Industry (CNAE 10-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 24.80 1. Total Industry (CNAE 10-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 21.72 1. Total Industry (CNAE 10-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 32.04 1. Total Industry (CNAE 10-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 49.68 1. Total Industry (CNAE 10-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.86 1. Total Industry (CNAE 10-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.83 1. Total Industry (CNAE 10-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 98.84 1. Total Industry (CNAE 10-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 99.52 1. Total Industry (CNAE 10-39) E.1 Social Media: % of enterprises that use Social Media (3) Total 35.70 1. Total Industry (CNAE 10-39) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 32.62 1. Total Industry (CNAE 10-39) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 44.52 1. Total Industry (CNAE 10-39) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 64.40 1. Total Industry (CNAE 10-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 92.12 1. Total Industry (CNAE 10-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 91.99 1. Total Industry (CNAE 10-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 92.33 1. Total Industry (CNAE 10-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 93.06 1. Total Industry (CNAE 10-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 38.26 1. Total Industry (CNAE 10-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 32.28 1. Total Industry (CNAE 10-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 52.39 1. Total Industry (CNAE 10-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 60.41 1. Total Industry (CNAE 10-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 45.14 1. Total Industry (CNAE 10-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 39.76 1. Total Industry (CNAE 10-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 57.04 1. Total Industry (CNAE 10-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 68.19 1. Total Industry (CNAE 10-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 7.93 1. Total Industry (CNAE 10-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 6.64 1. Total Industry (CNAE 10-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 8.76 1. Total Industry (CNAE 10-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 21.34 1. Total Industry (CNAE 10-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 38.56 1. Total Industry (CNAE 10-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 37.01 1. Total Industry (CNAE 10-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 42.72 1. Total Industry (CNAE 10-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 42.30 1. Total Industry (CNAE 10-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 51.42 1. Total Industry (CNAE 10-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 52.89 1. Total Industry (CNAE 10-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 47.06 1. Total Industry (CNAE 10-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 49.47 1. Total Industry (CNAE 10-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 4.32 1. Total Industry (CNAE 10-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 4.10 1. Total Industry (CNAE 10-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 5.28 1. Total Industry (CNAE 10-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 3.47 1. Total Industry (CNAE 10-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 16.89 1. Total Industry (CNAE 10-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 12.88 1. Total Industry (CNAE 10-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 30.08 1. Total Industry (CNAE 10-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 44.70 1. Total Industry (CNAE 10-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 68.84 1. Total Industry (CNAE 10-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 68.45 1. Total Industry (CNAE 10-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 72.09 1. Total Industry (CNAE 10-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 59.39 1. Total Industry (CNAE 10-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 37.47 1. Total Industry (CNAE 10-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 37.95 1. Total Industry (CNAE 10-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 35.70 1. Total Industry (CNAE 10-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 40.68 1. Total Industry (CNAE 10-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 50.37 1. Total Industry (CNAE 10-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 52.22 1. Total Industry (CNAE 10-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 45.94 1. Total Industry (CNAE 10-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 53.55 1. Total Industry (CNAE 10-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 66.16 1. Total Industry (CNAE 10-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 71.00 1. Total Industry (CNAE 10-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 59.36 1. Total Industry (CNAE 10-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 56.37 1. Total Industry (CNAE 10-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 21.05 1. Total Industry (CNAE 10-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 24.03 1. Total Industry (CNAE 10-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 16.32 1. Total Industry (CNAE 10-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 17.11 1. Total Industry (CNAE 10-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 23.06 1. Total Industry (CNAE 10-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 21.72 1. Total Industry (CNAE 10-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 23.53 1. Total Industry (CNAE 10-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 31.11 1. Total Industry (CNAE 10-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 22.44 1. Total Industry (CNAE 10-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 23.25 1. Total Industry (CNAE 10-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 19.08 1. Total Industry (CNAE 10-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 29.16 1. Total Industry (CNAE 10-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 70.57 1. Total Industry (CNAE 10-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 68.93 1. Total Industry (CNAE 10-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 73.17 1. Total Industry (CNAE 10-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 72.69 1. Total Industry (CNAE 10-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 43.60 1. Total Industry (CNAE 10-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 42.80 1. Total Industry (CNAE 10-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 42.51 1. Total Industry (CNAE 10-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 53.53 1. Total Industry (CNAE 10-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 32.42 1. Total Industry (CNAE 10-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 27.65 1. Total Industry (CNAE 10-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 49.08 1. Total Industry (CNAE 10-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 63.07 1. Total Industry (CNAE 10-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 30.62 1. Total Industry (CNAE 10-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 25.90 1. Total Industry (CNAE 10-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 47.13 1. Total Industry (CNAE 10-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 60.63 1. Total Industry (CNAE 10-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 23.68 1. Total Industry (CNAE 10-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 19.43 1. Total Industry (CNAE 10-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 38.44 1. Total Industry (CNAE 10-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 51.21 1. Total Industry (CNAE 10-39) H.1 % of enterprises that analyzed Big Data Total 5.66 1. Total Industry (CNAE 10-39) H.1 % of enterprises that analyzed Big Data From 10 to 49 4.52 1. Total Industry (CNAE 10-39) H.1 % of enterprises that analyzed Big Data From 50 to 249 8.52 1. Total Industry (CNAE 10-39) H.1 % of enterprises that analyzed Big Data 250 or more 19.12 1. Total Industry (CNAE 10-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 41.19 1. Total Industry (CNAE 10-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 29.81 1. Total Industry (CNAE 10-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 56.68 1. Total Industry (CNAE 10-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 72.47 1. Total Industry (CNAE 10-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 33.21 1. Total Industry (CNAE 10-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 32.13 1. Total Industry (CNAE 10-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 33.77 1. Total Industry (CNAE 10-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 38.44 1. Total Industry (CNAE 10-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 45.12 1. Total Industry (CNAE 10-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 53.74 1. Total Industry (CNAE 10-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 32.95 1. Total Industry (CNAE 10-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 22.52 1. Total Industry (CNAE 10-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 14.29 1. Total Industry (CNAE 10-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 12.89 1. Total Industry (CNAE 10-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 14.29 1. Total Industry (CNAE 10-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 22.95 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 85.39 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 84.54 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 85.28 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 90.88 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 28.95 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 28.03 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 26.46 1. Total Industry (CNAE 10-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 40.89 1. Total Industry (CNAE 10-39) I.1 ICT Security: % of enterprises with internal security systems Total 85.87 1. Total Industry (CNAE 10-39) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 83.34 1. Total Industry (CNAE 10-39) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 95.43 1. Total Industry (CNAE 10-39) I.1 ICT Security: % of enterprises with internal security systems 250 or more 97.89 1. Total Industry (CNAE 10-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 94.75 1. Total Industry (CNAE 10-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 93.87 1. Total Industry (CNAE 10-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 97.54 1. Total Industry (CNAE 10-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 99.17 1. Total Industry (CNAE 10-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 55.91 1. Total Industry (CNAE 10-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 56.17 1. Total Industry (CNAE 10-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 54.80 1. Total Industry (CNAE 10-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 56.27 1. Total Industry (CNAE 10-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 14.16 1. Total Industry (CNAE 10-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 11.82 1. Total Industry (CNAE 10-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 21.01 1. Total Industry (CNAE 10-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 28.47 1. Total Industry (CNAE 10-39) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 59.40 1. Total Industry (CNAE 10-39) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 56.09 1. Total Industry (CNAE 10-39) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 69.55 1. Total Industry (CNAE 10-39) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 77.22 1. Total Industry (CNAE 10-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 40.49 1. Total Industry (CNAE 10-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 35.82 1. Total Industry (CNAE 10-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 53.10 1. Total Industry (CNAE 10-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 74.92 1. Total Industry (CNAE 10-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 81.16 1. Total Industry (CNAE 10-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 80.04 1. Total Industry (CNAE 10-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 84.68 1. Total Industry (CNAE 10-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 90.55 1. Total Industry (CNAE 10-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 24.23 1. Total Industry (CNAE 10-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 19.86 1. Total Industry (CNAE 10-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 36.68 1. Total Industry (CNAE 10-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 59.44 1. Total Industry (CNAE 10-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 5.46 1. Total Industry (CNAE 10-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 3.67 1. Total Industry (CNAE 10-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 10.17 1. Total Industry (CNAE 10-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 21.64 1. Total Industry (CNAE 10-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 66.27 1. Total Industry (CNAE 10-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 66.45 1. Total Industry (CNAE 10-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 66.36 1. Total Industry (CNAE 10-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 61.67 1. Total Industry (CNAE 10-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 94.08 1. Total Industry (CNAE 10-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 94.31 1. Total Industry (CNAE 10-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 93.49 1. Total Industry (CNAE 10-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 91.78 1. Total Industry (CNAE 10-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 24.91 1. Total Industry (CNAE 10-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 26.50 1. Total Industry (CNAE 10-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 19.77 1. Total Industry (CNAE 10-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 15.52 1. Total Industry (CNAE 10-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 17.70 1. Total Industry (CNAE 10-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 16.50 1. Total Industry (CNAE 10-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 19.88 1. Total Industry (CNAE 10-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 36.75 1. Total Industry (CNAE 10-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 1.38 1. Total Industry (CNAE 10-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 1.09 1. Total Industry (CNAE 10-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 1.71 1. Total Industry (CNAE 10-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 6.86 1. Total Industry (CNAE 10-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 73.51 1. Total Industry (CNAE 10-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 72.70 1. Total Industry (CNAE 10-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 77.07 1. Total Industry (CNAE 10-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 74.63 1. Total Industry (CNAE 10-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 629,822.18 1. Total Industry (CNAE 10-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 73,680.82 1. Total Industry (CNAE 10-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 119,680.38 1. Total Industry (CNAE 10-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 436,460.98 1. Total Industry (CNAE 10-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 658,792.26 1. Total Industry (CNAE 10-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 90,302.24 1. Total Industry (CNAE 10-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 158,956.47 1. Total Industry (CNAE 10-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 409,533.55 1. Total Industry (CNAE 10-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 1,027,941.35 1. Total Industry (CNAE 10-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 47,472.65 1. Total Industry (CNAE 10-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 172,179.72 1. Total Industry (CNAE 10-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 808,288.99 1. Total Industry (CNAE 10-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 349,163.42 1. Total Industry (CNAE 10-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 20,747.34 1. Total Industry (CNAE 10-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 63,785.66 1. Total Industry (CNAE 10-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 264,630.42 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1 % of enterprises that have computers Total 98.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1 % of enterprises that have computers From 10 to 49 98.53 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1 % of enterprises that have computers From 50 to 249 99.17 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1 % of enterprises that have computers 250 or more 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1.1 % Staff that use computers for corporate purposes Total 43.81 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 38.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 43.29 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.1.1 % Staff that use computers for corporate purposes 250 or more 50.96 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2 % of enterprises that use some type of open source software Total 83.15 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2 % of enterprises that use some type of open source software From 10 to 49 82.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2 % of enterprises that use some type of open source software From 50 to 249 84.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2 % of enterprises that use some type of open source software 250 or more 84.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.A % of enterprises that use open source software by type: Operating systems Total 32.72 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 31.03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 38.57 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 52.95 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 77.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 77.17 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 80.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 75.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.C % of enterprises that use open source software by type: Office automation applications Total 57.87 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 58.94 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 53.81 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 47.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 20.10 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 18.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 26.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 45.15 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 21.29 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 19.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 31.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 33.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 29.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 27.59 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 36.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 36.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 6.68 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 7.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 5.19 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 3.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 7.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.61 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 8.60 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 10.10 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 6.39 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 6.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 5.32 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 4.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 5.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 5.80 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 5.95 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 6.13 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 5.43 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 2.94 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.80 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 2.87 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 4.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 19.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 12.84 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 43.49 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 83.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 19.47 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 15.27 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 33.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 71.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 45.60 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 35.75 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 57.73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 82.26 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 84.35 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 85.29 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 83.99 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 78.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 8.65 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 6.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 17.62 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 38.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 0.64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.12 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 2.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 8.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 22.35 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 16.61 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 44.54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 74.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 62.06 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 65.56 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 49.56 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 22.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 36.68 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 31.73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 55.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 80.43 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 46.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 49.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 37.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 15.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 14.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 10.77 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 25.41 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 52.73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 48.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 45.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 63.13 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 43.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 14.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 10.78 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 28.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 62.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 52.21 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 51.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 59.12 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 33.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 7.57 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 6.64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 10.76 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 18.72 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 49.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 47.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 60.66 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 65.13 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 8.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 6.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 12.49 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 20.29 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 49.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 47.22 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 57.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 62.03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 18.06 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 14.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 33.73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 53.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 62.12 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 63.59 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 57.64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 39.99 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1 % of enterprises with an Internet connection Total 97.14 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1 % of enterprises with an Internet connection From 10 to 49 96.76 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1 % of enterprises with an Internet connection From 50 to 249 98.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1 % of enterprises with an Internet connection 250 or more 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 36.31 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 32.95 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 33.80 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 43.27 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 98.82 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 98.55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 89.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 88.43 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 95.54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 99.23 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 76.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 77.61 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 72.55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 82.61 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 26.47 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 21.95 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 42.48 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 74.20 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 5.14 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 12.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 28.40 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 2.18 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 2.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 1.18 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 36.22 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 37.31 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 33.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 16.42 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 24.77 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 24.07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 27.21 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 32.21 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 15.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 14.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 18.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 23.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 10.95 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 9.75 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 14.77 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 26.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 76.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 73.82 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 89.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 97.59 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 59.18 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 54.98 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 75.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 90.18 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 63.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 58.34 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 82.15 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 94.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 27.28 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 24.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 37.12 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 48.15 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 17.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 14.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 16.29 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 22.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 73.72 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 70.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 84.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 96.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 37.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 33.58 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 53.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 77.58 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 42.20 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 37.34 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 60.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 84.69 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7 % of enterprises with Internet connection and website/web page (3) Total 78.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 75.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 90.13 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 97.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.A Web Services: Company Presentation (4) Total 91.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 90.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 95.47 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.A Web Services: Company Presentation (4) 250 or more 96.33 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 17.79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 16.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 24.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 24.55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 56.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 56.10 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 58.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 59.87 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 4.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 4.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 6.17 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 3.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.E Web Services: Online order tracking (4) Total 8.94 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 7.40 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 14.98 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.E Web Services: Online order tracking (4) 250 or more 11.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.F Web Services: Website customization for regular users (4) Total 6.35 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 6.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 6.53 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 7.80 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 37.86 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 35.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 43.44 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 57.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 60.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 57.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 70.19 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 82.56 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 10.44 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 6.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 18.96 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 52.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 21.32 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 19.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 24.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 42.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 87.55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 85.65 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 95.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 79.69 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 77.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 89.75 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 98.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 78.03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 75.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 90.11 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 98.81 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 69.23 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 65.54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 83.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 96.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 75.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 71.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 88.99 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 97.38 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 54.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 50.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 73.05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 90.37 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 52.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 46.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 77.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 95.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.10 % of enterprises that pay to advertise on the Internet (3) Total 18.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 18.41 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 19.38 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 30.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 16.75 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 16.44 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 16.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 28.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 73.52 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 70.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 81.52 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 32.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 30.41 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 39.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 54.26 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 31.40 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 31.35 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 32.59 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 27.54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 58.20 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 61.96 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 43.69 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 41.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 74.79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 72.69 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 82.54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 94.55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 26.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 23.98 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 30.37 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 54.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.46 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 Social Media: % of enterprises that use Social Media (3) Total 38.65 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 36.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 44.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 60.79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 96.52 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 96.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 96.41 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 98.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 39.17 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 34.37 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 52.86 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 71.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 39.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 34.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 52.28 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 76.02 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 5.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 5.78 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 4.86 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 8.32 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 43.31 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 41.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 50.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 50.10 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 48.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 50.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 38.74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 47.53 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 4.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 7.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 1.26 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 16.98 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 14.19 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 27.64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 41.03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 70.12 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 69.42 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 72.48 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 67.32 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 39.80 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 41.08 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 35.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 42.60 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 45.34 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 45.46 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 43.33 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 53.56 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 61.79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 63.82 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 58.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 51.41 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 21.27 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 24.84 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 12.58 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 18.82 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 19.54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 16.73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 25.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 26.06 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 16.98 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 18.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 14.33 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 16.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 64.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 59.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 74.33 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 74.70 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 45.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 47.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 40.42 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 50.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 29.53 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 25.65 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 45.39 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 58.46 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 27.89 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 24.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 42.83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 55.07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 21.51 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 17.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 37.02 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 52.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1 % of enterprises that analyzed Big Data Total 5.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1 % of enterprises that analyzed Big Data From 10 to 49 4.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1 % of enterprises that analyzed Big Data From 50 to 249 7.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1 % of enterprises that analyzed Big Data 250 or more 14.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 25.28 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 16.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 43.19 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 63.03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 18.77 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 15.07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 27.35 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 33.19 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 63.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 75.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 31.96 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 37.68 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 10.89 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 10.06 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 12.99 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 13.56 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 70.79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 69.61 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 75.26 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 69.14 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 35.26 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 34.48 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 34.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 47.08 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1 ICT Security: % of enterprises with internal security systems Total 81.66 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 79.07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 92.81 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1 ICT Security: % of enterprises with internal security systems 250 or more 97.02 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 95.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 95.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 95.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 98.53 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 56.35 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 56.65 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 55.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 54.51 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 12.44 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 10.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 20.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 29.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 51.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 48.31 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 61.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 76.08 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 33.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 29.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 46.40 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 68.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 80.66 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 79.30 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 85.92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 92.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 23.11 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 17.40 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 43.45 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 67.65 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 4.49 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 2.37 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 11.80 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 22.43 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 63.91 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 63.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 64.51 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 61.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 95.97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 96.25 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 95.00 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 93.82 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 28.41 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 30.14 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 22.16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 15.40 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 20.24 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 18.88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 24.09 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 42.84 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 0.76 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 0.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 0.72 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 5.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 68.82 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 66.93 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 77.08 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 79.07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 90,368.04 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 21,989.38 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 36,039.03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 32,339.62 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 108,445.23 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 19,977.75 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 35,054.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 53,413.12 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 174,124.73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 12,602.89 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 77,620.38 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 83,901.46 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 61,032.67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 4,882.71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 20,551.11 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 35,598.85 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1 % of enterprises that have computers Total 99.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1 % of enterprises that have computers From 10 to 49 99.18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1 % of enterprises that have computers From 50 to 249 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1 % of enterprises that have computers 250 or more 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1.1 % Staff that use computers for corporate purposes Total 63.65 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 44.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 60.82 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.1.1 % Staff that use computers for corporate purposes 250 or more 75.71 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2 % of enterprises that use some type of open source software Total 84.13 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2 % of enterprises that use some type of open source software From 10 to 49 84.29 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2 % of enterprises that use some type of open source software From 50 to 249 83.24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2 % of enterprises that use some type of open source software 250 or more 85.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.A % of enterprises that use open source software by type: Operating systems Total 36.45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 35.18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 36.56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 56.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 80.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 81.55 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 78.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 77.22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.C % of enterprises that use open source software by type: Office automation applications Total 56.49 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 59.14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 50.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 40.04 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 27.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 22.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 37.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 59.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 27.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 24.56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 33.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 34.55 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 29.35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 27.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 34.26 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 43.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 7.52 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 8.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 5.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 3.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 8.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 8.96 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 7.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 8.98 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 5.77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.64 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 7.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 1.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 5.90 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 6.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 4.76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 4.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 6.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 6.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 6.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 3.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.69 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 2.24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 3.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 5.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 33.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 19.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 69.45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 89.19 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 29.76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 19.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 54.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 79.32 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 51.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 33.76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 63.33 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 84.56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 84.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 86.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 81.28 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 88.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 13.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 8.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 24.70 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 46.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.11 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 2.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 10.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 32.98 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 25.41 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 50.25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 73.47 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 58.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 63.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 47.89 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 25.24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 47.17 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 39.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 65.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 75.69 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 43.74 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 48.72 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 31.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 23.54 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 19.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 12.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 33.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 49.04 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 57.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 56.84 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 62.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 48.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 21.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 13.89 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 39.46 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 55.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 58.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 60.17 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 54.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 42.88 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 14.71 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 12.56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 19.08 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 28.77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 57.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 54.99 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 64.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 55.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 15.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 13.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 21.13 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 30.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 50.35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 48.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 56.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 53.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 30.81 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 25.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 42.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 58.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 57.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 59.85 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 53.59 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 38.50 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1 % of enterprises with an Internet connection Total 99.10 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1 % of enterprises with an Internet connection From 10 to 49 98.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1 % of enterprises with an Internet connection From 50 to 249 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1 % of enterprises with an Internet connection 250 or more 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 54.14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 41.90 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 51.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 62.45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 98.93 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 93.89 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 92.86 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 96.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 97.68 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 74.72 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 76.17 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 69.52 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 76.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 33.50 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 24.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 55.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 76.26 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 9.70 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 6.16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 16.11 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 35.83 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 0.64 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 0.82 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 36.28 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 39.69 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 30.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 11.43 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 29.76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 29.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 29.96 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 33.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 12.27 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 10.19 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 17.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 22.89 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 14.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 12.71 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 19.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 29.41 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 88.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 85.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 95.85 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 66.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 59.19 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 84.25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 89.60 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 77.81 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 72.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 91.30 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 97.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 23.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 20.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 28.59 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 48.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 29.15 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 19.99 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 24.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 37.34 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 86.10 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 82.19 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 96.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 99.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 56.46 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 50.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 71.25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 88.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 55.32 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 48.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 71.70 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 89.34 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7 % of enterprises with Internet connection and website/web page (3) Total 84.97 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 81.46 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 94.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 97.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.A Web Services: Company Presentation (4) Total 94.70 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 92.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 98.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.A Web Services: Company Presentation (4) 250 or more 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 9.59 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 8.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 10.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 19.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 56.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 51.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 70.09 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 56.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 4.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 3.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 4.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 9.18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.E Web Services: Online order tracking (4) Total 6.70 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 6.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 7.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.E Web Services: Online order tracking (4) 250 or more 8.54 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.F Web Services: Website customization for regular users (4) Total 6.20 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 5.74 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 6.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 9.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 33.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 26.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 47.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 56.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 66.14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 60.52 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 78.09 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 86.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 19.76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 13.77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 27.90 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 62.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 26.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 25.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 27.64 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 38.79 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 95.65 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 94.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 99.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 99.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 92.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 91.17 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 95.19 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 91.72 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 90.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 94.22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 97.85 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 83.68 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 80.27 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 92.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 96.65 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 84.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 79.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 97.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 95.83 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 68.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 62.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 82.77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 91.64 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 73.46 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 66.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 91.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 98.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.10 % of enterprises that pay to advertise on the Internet (3) Total 16.93 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 15.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 18.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 29.98 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 15.74 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 14.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 17.60 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 23.96 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 81.26 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 82.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 77.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 87.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 33.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 31.74 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 35.72 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 39.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 18.74 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 15.25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 23.83 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 35.11 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 39.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 36.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 44.10 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 51.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 78.14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 75.54 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 84.24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 90.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 24.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 20.92 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 29.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 48.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.08 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.97 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 98.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 Social Media: % of enterprises that use Social Media (3) Total 37.33 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 29.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 54.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 72.86 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 90.33 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 91.10 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 88.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 93.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 40.13 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 29.27 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 55.64 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 56.16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 46.30 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 34.81 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 62.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 63.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 9.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 7.52 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 9.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 21.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 37.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 35.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 41.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 44.94 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 52.19 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 52.90 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 52.15 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 47.68 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 2.77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.09 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 2.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 0.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 18.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 11.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 34.55 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 50.54 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 67.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 69.82 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 69.53 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 53.48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 36.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 36.04 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 35.64 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 39.95 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 49.27 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 54.76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 43.18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 48.97 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 67.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 80.16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 55.52 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 56.39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 21.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 24.30 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 21.34 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 8.85 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 24.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 18.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 25.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 43.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 23.46 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 26.47 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 19.14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 26.47 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 72.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 68.08 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 79.41 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 67.15 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 43.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 47.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 34.40 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 57.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 36.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 28.65 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 57.91 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 70.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 34.71 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 26.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 55.36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 67.22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 29.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 22.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 50.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 60.16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1 % of enterprises that analyzed Big Data Total 6.96 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1 % of enterprises that analyzed Big Data From 10 to 49 5.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1 % of enterprises that analyzed Big Data From 50 to 249 10.09 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1 % of enterprises that analyzed Big Data 250 or more 17.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 45.52 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 32.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 59.53 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 69.59 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 40.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 51.30 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 30.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 15.03 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 47.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 53.97 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 41.08 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 29.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 10.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 8.82 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 12.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 10.16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 93.42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 84.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 86.46 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 22.81 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 12.38 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 28.27 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 59.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1 ICT Security: % of enterprises with internal security systems Total 88.75 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 85.01 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 99.29 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1 ICT Security: % of enterprises with internal security systems 250 or more 99.31 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 98.53 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 98.22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 99.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 100.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 55.69 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 56.83 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 52.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 55.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 16.45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 12.72 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 23.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 33.96 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 63.23 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 58.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 73.68 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 73.93 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 41.56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 33.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 57.80 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 74.09 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 80.32 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 79.29 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 81.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 89.66 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 23.75 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 19.74 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 28.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 62.12 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 5.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 3.16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 6.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 27.00 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 67.86 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 68.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 68.51 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 57.85 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 95.65 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 96.79 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 92.92 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 91.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 21.56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 22.62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 19.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 14.11 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 20.07 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 19.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 18.55 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 33.75 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 1.67 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 1.29 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 1.96 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 6.50 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 76.98 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 75.47 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 82.10 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 77.08 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 101,357.87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 7,336.81 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 27,106.91 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 66,914.15 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 147,887.37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 12,716.58 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 38,004.02 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 97,166.77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 284,286.50 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 10,962.78 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 36,842.57 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 236,481.15 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 50,798.06 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 1,762.73 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 13,700.22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 35,335.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1 % of enterprises that have computers Total 98.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1 % of enterprises that have computers From 10 to 49 98.23 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1 % of enterprises that have computers From 50 to 249 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1 % of enterprises that have computers 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1.1 % Staff that use computers for corporate purposes Total 46.54 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 36.53 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 49.90 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.1.1 % Staff that use computers for corporate purposes 250 or more 57.03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2 % of enterprises that use some type of open source software Total 89.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2 % of enterprises that use some type of open source software From 10 to 49 90.51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2 % of enterprises that use some type of open source software From 50 to 249 86.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2 % of enterprises that use some type of open source software 250 or more 91.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.A % of enterprises that use open source software by type: Operating systems Total 41.77 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 40.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 46.28 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 56.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 83.43 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 83.49 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 83.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 83.21 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.C % of enterprises that use open source software by type: Office automation applications Total 59.16 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 58.90 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 62.33 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 46.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 29.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 29.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 31.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 55.47 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 23.93 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 21.01 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 39.18 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 38.81 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 36.15 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 35.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 40.89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 45.60 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 2.32 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 2.04 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 3.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 3.47 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 2.30 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 1.56 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 6.04 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 7.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 2.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 2.02 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 4.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 2.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 2.10 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 4.87 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 2.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 2.62 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 2.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 2.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 5.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 0.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 0.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 2.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 2.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 23.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 16.58 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 55.07 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 96.53 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 18.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 14.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 37.15 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 77.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 64.35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 54.83 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 79.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 86.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 74.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 72.42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 77.76 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 82.81 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 9.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 7.39 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 20.80 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 37.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 3.75 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 7.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 28.10 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 23.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 48.07 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 70.16 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 62.76 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 65.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 48.07 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 28.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 39.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 36.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 53.65 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 73.88 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 51.92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 54.41 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 40.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 23.64 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 17.09 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 14.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 28.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 45.38 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 57.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 56.66 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 61.87 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 51.15 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 19.85 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 16.32 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 35.66 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 58.89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 59.51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 61.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 52.56 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 38.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 15.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 15.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 16.02 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 30.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 55.03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 54.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 60.83 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 54.32 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 13.24 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 11.71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 18.49 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 43.35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 54.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 54.56 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 54.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 45.71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 21.32 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 18.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 34.92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 66.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 63.21 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 64.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 56.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 32.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1 % of enterprises with an Internet connection Total 96.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1 % of enterprises with an Internet connection From 10 to 49 95.86 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1 % of enterprises with an Internet connection From 50 to 249 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1 % of enterprises with an Internet connection 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 34.23 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 29.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 35.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 39.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.33 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.20 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 93.28 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 92.66 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 95.87 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 72.49 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 72.70 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 70.35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 80.51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 35.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 31.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 52.17 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 78.14 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 6.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 4.09 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 12.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 42.57 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 0.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 0.12 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.78 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 37.89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 39.82 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 28.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 22.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 25.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 24.10 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 31.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 31.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 12.33 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 11.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 14.75 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 21.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 17.47 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 16.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 19.70 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 23.83 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 84.70 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 82.53 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 94.97 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 63.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 59.89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 80.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 96.53 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 68.62 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 65.03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 84.85 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 23.15 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 22.34 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 24.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 48.78 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 15.64 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 14.28 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 15.78 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 17.44 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 80.95 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 78.03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 94.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 50.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 46.56 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 66.90 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 90.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 47.54 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 42.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 69.42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 85.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7 % of enterprises with Internet connection and website/web page (3) Total 82.61 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 79.66 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 97.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.A Web Services: Company Presentation (4) Total 88.15 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 86.04 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 96.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.A Web Services: Company Presentation (4) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 8.21 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 7.25 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 12.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 10.66 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 49.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 47.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 57.20 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 55.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 3.71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 3.02 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 6.61 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 5.95 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.E Web Services: Online order tracking (4) Total 4.60 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 2.86 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 11.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.E Web Services: Online order tracking (4) 250 or more 13.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.F Web Services: Website customization for regular users (4) Total 3.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 2.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 6.35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 7.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 25.85 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 24.41 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 30.57 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 40.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 60.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 55.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 78.95 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 84.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 12.78 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 7.97 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 28.10 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 66.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 18.06 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 16.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 26.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 21.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 85.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 83.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 97.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 78.70 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 75.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 93.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 79.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 77.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 92.24 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 92.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 73.39 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 69.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 91.83 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 95.21 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 73.81 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 70.01 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 92.43 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 95.21 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 59.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 55.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 78.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 96.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 56.90 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 50.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 88.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 97.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.10 % of enterprises that pay to advertise on the Internet (3) Total 18.76 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 18.72 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 19.27 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 16.67 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 17.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 17.70 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 16.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 15.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 92.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 93.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 85.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 92.51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 27.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 25.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 32.88 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 67.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 40.08 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 44.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 13.90 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 44.92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 33.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 32.41 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 35.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 45.28 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 71.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 69.55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 81.65 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 87.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 21.29 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 20.17 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 24.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 38.75 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.57 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 95.18 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 Social Media: % of enterprises that use Social Media (3) Total 29.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 27.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 36.04 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 56.39 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 86.61 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 85.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 89.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 93.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 23.24 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 17.85 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 40.33 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 54.80 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 49.41 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 46.49 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 57.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 72.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 9.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 9.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 9.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 19.42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 32.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 34.97 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 26.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 13.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 55.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 56.04 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 52.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 66.28 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 5.83 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 4.33 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 10.60 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 14.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 13.61 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 10.67 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 25.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 50.60 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 57.89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 52.81 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 70.18 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 56.41 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 33.98 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 34.64 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 30.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 42.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 53.78 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 58.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 43.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 49.58 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 72.44 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 76.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 66.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 57.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 23.09 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 26.01 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 15.56 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 25.87 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 23.60 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 25.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 19.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 23.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 24.99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 28.77 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 15.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 27.77 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 72.26 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 72.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 69.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 76.12 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 47.33 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 47.79 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 45.72 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 49.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 27.26 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 22.97 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 48.42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 58.96 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 25.64 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 21.37 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 46.85 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 56.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 19.30 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 15.53 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 38.56 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 42.02 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1 % of enterprises that analyzed Big Data Total 3.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1 % of enterprises that analyzed Big Data From 10 to 49 2.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1 % of enterprises that analyzed Big Data From 50 to 249 8.74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1 % of enterprises that analyzed Big Data 250 or more 12.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 36.39 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 30.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 40.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 70.86 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 78.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 50.35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 32.01 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 24.75 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 8.05 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 55.75 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 9.27 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 1.82 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 0.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 3.58 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 9.27 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 96.84 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 90.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 100.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 25.72 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 30.40 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 16.87 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 30.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1 ICT Security: % of enterprises with internal security systems Total 85.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 83.65 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 94.66 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1 ICT Security: % of enterprises with internal security systems 250 or more 96.35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 88.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 86.82 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 97.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 97.60 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 58.34 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 58.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 56.20 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 51.87 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 15.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 13.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 24.64 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 21.06 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 68.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 66.92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 74.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 76.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 41.41 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 38.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 52.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 68.64 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 82.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 81.30 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 86.71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 89.42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 14.57 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 12.24 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 23.67 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 43.14 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 1.58 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 0.73 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 5.23 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 9.69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 71.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 71.13 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 70.70 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 74.52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 91.51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 90.86 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 94.71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 94.36 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 23.50 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 24.25 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 21.01 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 10.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 11.86 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 10.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 17.92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 22.88 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 1.45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 1.43 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 1.63 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 1.16 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 76.16 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 75.92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 77.28 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 78.83 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 44,064.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 15,319.51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 12,587.30 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 16,157.31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 43,968.59 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 15,146.46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 14,660.58 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 14,161.54 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 40,534.76 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 5,713.97 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 11,355.11 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 23,465.68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 24,337.20 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 3,142.90 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 5,363.00 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 15,831.30 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1 % of enterprises that have computers Total 98.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1 % of enterprises that have computers From 10 to 49 98.81 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1 % of enterprises that have computers From 50 to 249 99.50 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1 % of enterprises that have computers 250 or more 100.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1.1 % Staff that use computers for corporate purposes Total 58.72 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 52.43 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 57.50 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.1.1 % Staff that use computers for corporate purposes 250 or more 62.53 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2 % of enterprises that use some type of open source software Total 85.77 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2 % of enterprises that use some type of open source software From 10 to 49 85.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2 % of enterprises that use some type of open source software From 50 to 249 86.59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2 % of enterprises that use some type of open source software 250 or more 80.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.A % of enterprises that use open source software by type: Operating systems Total 40.03 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 36.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 50.59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 57.42 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 81.63 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 81.99 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 82.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 69.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.C % of enterprises that use open source software by type: Office automation applications Total 57.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 57.57 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 59.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 39.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 28.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 26.48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 36.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 43.58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 24.44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 21.52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 35.06 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 37.42 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 33.10 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 31.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 40.23 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 39.03 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 6.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 3.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 3.21 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 6.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 3.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 7.87 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 4.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 4.71 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 4.56 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 3.68 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 3.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 3.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 3.80 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 4.70 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 4.95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 3.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 2.73 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.91 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 3.33 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 6.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 34.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 26.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 61.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 85.63 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 27.74 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 20.51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 51.21 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 74.19 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 65.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 55.48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 78.80 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 85.78 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 75.82 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 71.95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 80.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 83.43 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 12.33 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 9.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 19.73 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 36.95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 1.72 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 2.03 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 7.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 37.88 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 32.31 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 56.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 70.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 52.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 57.27 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 38.77 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 25.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 49.14 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 44.32 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 65.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 76.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 39.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 43.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 29.20 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 18.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 22.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 17.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 34.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 60.78 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 53.10 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 54.02 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 53.27 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 31.51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 25.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 20.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 36.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 69.80 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 52.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 52.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 54.02 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 25.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 20.36 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 18.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 25.12 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 35.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 51.91 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 52.59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 50.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 42.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 19.79 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 17.17 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 26.91 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 43.44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 49.52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 50.79 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 46.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 33.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 31.52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 26.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 46.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 65.70 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 52.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 55.15 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 46.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 27.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1 % of enterprises with an Internet connection Total 98.05 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1 % of enterprises with an Internet connection From 10 to 49 97.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1 % of enterprises with an Internet connection From 50 to 249 99.50 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1 % of enterprises with an Internet connection 250 or more 100.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 48.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 48.90 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 49.70 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 47.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.32 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 97.14 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 97.09 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 97.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 98.72 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 67.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 66.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 73.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 70.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 44.99 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 42.06 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 51.56 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 77.19 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 7.70 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 4.29 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 17.72 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 33.16 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 30.95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 32.71 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 25.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 18.32 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 24.21 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 21.82 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 33.30 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 31.75 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 19.75 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 20.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 17.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 18.11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 20.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 20.72 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 20.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 30.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 87.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 85.20 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 96.58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 98.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 68.94 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 64.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 83.33 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 92.36 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 78.81 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 75.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 88.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 97.92 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 22.94 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 19.03 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 36.34 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 42.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 24.80 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 24.04 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 25.11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 25.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 84.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 81.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 95.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 99.06 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 52.14 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 46.23 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 72.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 84.07 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 55.35 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 50.31 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 71.35 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 87.02 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7 % of enterprises with Internet connection and website/web page (3) Total 83.58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 81.70 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 90.09 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 92.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.A Web Services: Company Presentation (4) Total 90.57 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 88.85 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 95.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.A Web Services: Company Presentation (4) 250 or more 98.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 10.21 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 9.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 10.23 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 14.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 51.52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 49.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 61.76 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 51.14 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 4.82 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 4.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 6.34 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 9.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.E Web Services: Online order tracking (4) Total 6.12 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 5.20 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 7.94 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.E Web Services: Online order tracking (4) 250 or more 15.07 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.F Web Services: Website customization for regular users (4) Total 6.44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 6.42 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 6.44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 6.76 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 31.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 26.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 46.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 53.06 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 60.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 56.17 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 75.55 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 84.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 18.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 12.81 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 31.42 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 64.10 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 24.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 21.92 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 32.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 25.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 90.46 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 88.31 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 98.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 83.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 79.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 94.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 82.05 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 78.20 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 96.08 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 97.34 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 72.33 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 66.43 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 93.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 97.34 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 74.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 69.23 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 94.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 95.79 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 61.12 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 54.45 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 84.29 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 93.29 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 61.68 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 54.08 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 88.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 98.12 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.10 % of enterprises that pay to advertise on the Internet (3) Total 21.85 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 22.09 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 20.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 22.17 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 20.38 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 20.75 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 18.99 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 19.08 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 85.74 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 87.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 78.05 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 84.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 20.55 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 18.82 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 23.88 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 45.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 20.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 19.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 22.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 31.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 40.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 37.09 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 56.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 44.19 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 73.85 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 70.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 83.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 89.78 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 23.46 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 18.71 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 36.46 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 46.24 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 100.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.27 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 99.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 Social Media: % of enterprises that use Social Media (3) Total 35.31 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 32.35 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 41.94 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 67.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 90.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 90.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 93.55 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 87.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 43.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 40.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 51.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 49.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 53.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 50.57 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 61.04 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 62.90 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 7.56 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 5.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 8.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 24.91 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 32.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 31.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 36.59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 32.11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 56.90 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 57.91 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 53.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 56.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 3.16 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 2.95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 3.42 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 4.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 17.17 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 12.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 32.88 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 38.94 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 74.79 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 74.32 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 78.59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 62.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 37.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 35.46 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 39.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 38.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 55.09 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 59.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 47.01 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 54.51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 67.75 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 73.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 59.77 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 56.90 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 21.63 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 24.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 15.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 25.48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 27.85 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 30.68 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 22.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 30.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 27.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 28.57 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 23.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 33.52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 77.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 80.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 73.10 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 75.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 40.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 35.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 45.63 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 54.30 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 38.75 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 35.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 50.58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 61.53 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 36.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 32.71 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 49.45 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 60.55 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 28.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 25.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 36.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 49.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1 % of enterprises that analyzed Big Data Total 4.82 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1 % of enterprises that analyzed Big Data From 10 to 49 3.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1 % of enterprises that analyzed Big Data From 50 to 249 6.50 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1 % of enterprises that analyzed Big Data 250 or more 17.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 43.55 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 29.24 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 68.51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 69.51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 12.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 8.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 11.58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 36.14 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 43.13 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 56.85 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 19.46 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 17.73 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 27.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 26.81 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 29.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 30.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 90.10 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 85.98 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 95.99 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 100.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 29.18 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 35.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 12.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 28.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1 ICT Security: % of enterprises with internal security systems Total 90.11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 88.33 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 96.50 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1 ICT Security: % of enterprises with internal security systems 250 or more 98.48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 95.43 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 94.66 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 97.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 99.29 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 54.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 53.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 54.16 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 64.43 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 14.24 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 12.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 17.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 23.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 60.19 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 55.93 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 74.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 77.92 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 44.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 39.26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 58.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 81.06 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 81.36 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 80.91 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 82.05 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 87.86 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 27.37 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 24.80 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 33.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 54.51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 6.04 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 4.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 8.96 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 21.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 66.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 66.60 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 69.34 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 61.65 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 93.30 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 93.95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 91.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 88.11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 24.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 26.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 17.53 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 17.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 15.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 15.16 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 14.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 38.30 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 1.36 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 0.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 1.94 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 10.42 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 78.09 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 78.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 76.39 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 73.62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 125,820.28 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 25,586.78 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 34,059.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 66,174.25 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 179,595.46 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 37,545.83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 47,586.17 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 94,463.47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 287,446.54 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 14,093.22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 30,798.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 242,554.64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 111,228.69 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 9,148.67 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 18,264.61 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 83,815.41 1.5. Energy and water (CNAE 35-39) B.1 % of enterprises that have computers Total 100.00 1.5. Energy and water (CNAE 35-39) B.1 % of enterprises that have computers From 10 to 49 100.00 1.5. Energy and water (CNAE 35-39) B.1 % of enterprises that have computers From 50 to 249 100.00 1.5. Energy and water (CNAE 35-39) B.1 % of enterprises that have computers 250 or more 100.00 1.5. Energy and water (CNAE 35-39) B.1.1 % Staff that use computers for corporate purposes Total 45.86 1.5. Energy and water (CNAE 35-39) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 44.93 1.5. Energy and water (CNAE 35-39) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 45.70 1.5. Energy and water (CNAE 35-39) B.1.1 % Staff that use computers for corporate purposes 250 or more 46.04 1.5. Energy and water (CNAE 35-39) B.2 % of enterprises that use some type of open source software Total 85.47 1.5. Energy and water (CNAE 35-39) B.2 % of enterprises that use some type of open source software From 10 to 49 85.15 1.5. Energy and water (CNAE 35-39) B.2 % of enterprises that use some type of open source software From 50 to 249 85.13 1.5. Energy and water (CNAE 35-39) B.2 % of enterprises that use some type of open source software 250 or more 90.01 1.5. Energy and water (CNAE 35-39) B.2.A % of enterprises that use open source software by type: Operating systems Total 39.95 1.5. Energy and water (CNAE 35-39) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 36.89 1.5. Energy and water (CNAE 35-39) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 40.83 1.5. Energy and water (CNAE 35-39) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 69.82 1.5. Energy and water (CNAE 35-39) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 82.11 1.5. Energy and water (CNAE 35-39) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 83.43 1.5. Energy and water (CNAE 35-39) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 76.61 1.5. Energy and water (CNAE 35-39) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 85.95 1.5. Energy and water (CNAE 35-39) B.2.C % of enterprises that use open source software by type: Office automation applications Total 55.31 1.5. Energy and water (CNAE 35-39) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 58.45 1.5. Energy and water (CNAE 35-39) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 47.69 1.5. Energy and water (CNAE 35-39) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 46.54 1.5. Energy and water (CNAE 35-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 25.65 1.5. Energy and water (CNAE 35-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 17.10 1.5. Energy and water (CNAE 35-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 38.30 1.5. Energy and water (CNAE 35-39) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 75.95 1.5. Energy and water (CNAE 35-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 23.44 1.5. Energy and water (CNAE 35-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 15.45 1.5. Energy and water (CNAE 35-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 39.57 1.5. Energy and water (CNAE 35-39) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 56.25 1.5. Energy and water (CNAE 35-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 31.91 1.5. Energy and water (CNAE 35-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 27.73 1.5. Energy and water (CNAE 35-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 38.37 1.5. Energy and water (CNAE 35-39) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 55.59 1.5. Energy and water (CNAE 35-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 4.15 1.5. Energy and water (CNAE 35-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 5.12 1.5. Energy and water (CNAE 35-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 1.67 1.5. Energy and water (CNAE 35-39) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 1.89 1.5. Energy and water (CNAE 35-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 7.05 1.5. Energy and water (CNAE 35-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 7.94 1.5. Energy and water (CNAE 35-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 5.44 1.5. Energy and water (CNAE 35-39) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 2.83 1.5. Energy and water (CNAE 35-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 5.34 1.5. Energy and water (CNAE 35-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 6.08 1.5. Energy and water (CNAE 35-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 3.37 1.5. Energy and water (CNAE 35-39) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 3.77 1.5. Energy and water (CNAE 35-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 6.35 1.5. Energy and water (CNAE 35-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 8.00 1.5. Energy and water (CNAE 35-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 2.60 1.5. Energy and water (CNAE 35-39) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 0.94 1.5. Energy and water (CNAE 35-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 6.46 1.5. Energy and water (CNAE 35-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 7.95 1.5. Energy and water (CNAE 35-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 2.73 1.5. Energy and water (CNAE 35-39) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 2.83 1.5. Energy and water (CNAE 35-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.25 1.5. Energy and water (CNAE 35-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.61 1.5. Energy and water (CNAE 35-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 3.71 1.5. Energy and water (CNAE 35-39) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 4.34 1.5. Energy and water (CNAE 35-39) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 32.08 1.5. Energy and water (CNAE 35-39) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 22.79 1.5. Energy and water (CNAE 35-39) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 47.79 1.5. Energy and water (CNAE 35-39) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 80.18 1.5. Energy and water (CNAE 35-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 27.72 1.5. Energy and water (CNAE 35-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 18.39 1.5. Energy and water (CNAE 35-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 44.38 1.5. Energy and water (CNAE 35-39) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 73.21 1.5. Energy and water (CNAE 35-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 66.07 1.5. Energy and water (CNAE 35-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 53.65 1.5. Energy and water (CNAE 35-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 71.74 1.5. Energy and water (CNAE 35-39) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 88.27 1.5. Energy and water (CNAE 35-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 85.21 1.5. Energy and water (CNAE 35-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 88.08 1.5. Energy and water (CNAE 35-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 79.04 1.5. Energy and water (CNAE 35-39) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 89.70 1.5. Energy and water (CNAE 35-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 13.85 1.5. Energy and water (CNAE 35-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 9.20 1.5. Energy and water (CNAE 35-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 19.60 1.5. Energy and water (CNAE 35-39) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 44.82 1.5. Energy and water (CNAE 35-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 2.45 1.5. Energy and water (CNAE 35-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.00 1.5. Energy and water (CNAE 35-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 7.81 1.5. Energy and water (CNAE 35-39) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 11.22 1.5. Energy and water (CNAE 35-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 39.65 1.5. Energy and water (CNAE 35-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 34.08 1.5. Energy and water (CNAE 35-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 54.19 1.5. Energy and water (CNAE 35-39) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 51.82 1.5. Energy and water (CNAE 35-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 52.39 1.5. Energy and water (CNAE 35-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 56.97 1.5. Energy and water (CNAE 35-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 39.87 1.5. Energy and water (CNAE 35-39) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 44.22 1.5. Energy and water (CNAE 35-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 50.38 1.5. Energy and water (CNAE 35-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 46.25 1.5. Energy and water (CNAE 35-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 59.85 1.5. Energy and water (CNAE 35-39) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 63.69 1.5. Energy and water (CNAE 35-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 39.89 1.5. Energy and water (CNAE 35-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 43.13 1.5. Energy and water (CNAE 35-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 31.29 1.5. Energy and water (CNAE 35-39) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 33.29 1.5. Energy and water (CNAE 35-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 25.05 1.5. Energy and water (CNAE 35-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 19.18 1.5. Energy and water (CNAE 35-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 40.73 1.5. Energy and water (CNAE 35-39) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 36.74 1.5. Energy and water (CNAE 35-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 51.63 1.5. Energy and water (CNAE 35-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 53.34 1.5. Energy and water (CNAE 35-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 43.93 1.5. Energy and water (CNAE 35-39) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 58.36 1.5. Energy and water (CNAE 35-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 25.66 1.5. Energy and water (CNAE 35-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 18.68 1.5. Energy and water (CNAE 35-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 45.81 1.5. Energy and water (CNAE 35-39) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 34.56 1.5. Energy and water (CNAE 35-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 53.23 1.5. Energy and water (CNAE 35-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 56.95 1.5. Energy and water (CNAE 35-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 38.50 1.5. Energy and water (CNAE 35-39) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 61.48 1.5. Energy and water (CNAE 35-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 21.52 1.5. Energy and water (CNAE 35-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 15.34 1.5. Energy and water (CNAE 35-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 36.73 1.5. Energy and water (CNAE 35-39) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 38.06 1.5. Energy and water (CNAE 35-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 43.91 1.5. Energy and water (CNAE 35-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 44.47 1.5. Energy and water (CNAE 35-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 39.35 1.5. Energy and water (CNAE 35-39) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 52.80 1.5. Energy and water (CNAE 35-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 23.35 1.5. Energy and water (CNAE 35-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 15.88 1.5. Energy and water (CNAE 35-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 41.58 1.5. Energy and water (CNAE 35-39) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 43.71 1.5. Energy and water (CNAE 35-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 44.60 1.5. Energy and water (CNAE 35-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 47.10 1.5. Energy and water (CNAE 35-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 36.09 1.5. Energy and water (CNAE 35-39) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 45.73 1.5. Energy and water (CNAE 35-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 31.30 1.5. Energy and water (CNAE 35-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 23.67 1.5. Energy and water (CNAE 35-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 50.53 1.5. Energy and water (CNAE 35-39) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 50.12 1.5. Energy and water (CNAE 35-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 55.79 1.5. Energy and water (CNAE 35-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 62.09 1.5. Energy and water (CNAE 35-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 38.19 1.5. Energy and water (CNAE 35-39) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 45.92 1.5. Energy and water (CNAE 35-39) D.1 % of enterprises with an Internet connection Total 99.87 1.5. Energy and water (CNAE 35-39) D.1 % of enterprises with an Internet connection From 10 to 49 100.00 1.5. Energy and water (CNAE 35-39) D.1 % of enterprises with an Internet connection From 50 to 249 99.42 1.5. Energy and water (CNAE 35-39) D.1 % of enterprises with an Internet connection 250 or more 100.00 1.5. Energy and water (CNAE 35-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 43.56 1.5. Energy and water (CNAE 35-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 42.65 1.5. Energy and water (CNAE 35-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 42.82 1.5. Energy and water (CNAE 35-39) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 43.86 1.5. Energy and water (CNAE 35-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 98.36 1.5. Energy and water (CNAE 35-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 97.71 1.5. Energy and water (CNAE 35-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 1.5. Energy and water (CNAE 35-39) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 1.5. Energy and water (CNAE 35-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 90.25 1.5. Energy and water (CNAE 35-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 86.94 1.5. Energy and water (CNAE 35-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 98.13 1.5. Energy and water (CNAE 35-39) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 100.00 1.5. Energy and water (CNAE 35-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 69.38 1.5. Energy and water (CNAE 35-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 67.25 1.5. Energy and water (CNAE 35-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 71.50 1.5. Energy and water (CNAE 35-39) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 85.19 1.5. Energy and water (CNAE 35-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 33.31 1.5. Energy and water (CNAE 35-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 22.10 1.5. Energy and water (CNAE 35-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 54.48 1.5. Energy and water (CNAE 35-39) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 84.62 1.5. Energy and water (CNAE 35-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 12.64 1.5. Energy and water (CNAE 35-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 6.70 1.5. Energy and water (CNAE 35-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 21.33 1.5. Energy and water (CNAE 35-39) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 48.04 1.5. Energy and water (CNAE 35-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.71 1.5. Energy and water (CNAE 35-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 2.09 1.5. Energy and water (CNAE 35-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 1.00 1.5. Energy and water (CNAE 35-39) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 1.5. Energy and water (CNAE 35-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 38.42 1.5. Energy and water (CNAE 35-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 41.83 1.5. Energy and water (CNAE 35-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 36.88 1.5. Energy and water (CNAE 35-39) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 6.98 1.5. Energy and water (CNAE 35-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 20.63 1.5. Energy and water (CNAE 35-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 20.28 1.5. Energy and water (CNAE 35-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 24.26 1.5. Energy and water (CNAE 35-39) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 12.64 1.5. Energy and water (CNAE 35-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 13.39 1.5. Energy and water (CNAE 35-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 10.61 1.5. Energy and water (CNAE 35-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 14.18 1.5. Energy and water (CNAE 35-39) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 40.64 1.5. Energy and water (CNAE 35-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 16.08 1.5. Energy and water (CNAE 35-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 12.13 1.5. Energy and water (CNAE 35-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 21.81 1.5. Energy and water (CNAE 35-39) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 39.74 1.5. Energy and water (CNAE 35-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 86.02 1.5. Energy and water (CNAE 35-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 83.70 1.5. Energy and water (CNAE 35-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 89.66 1.5. Energy and water (CNAE 35-39) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 99.06 1.5. Energy and water (CNAE 35-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 65.69 1.5. Energy and water (CNAE 35-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 60.17 1.5. Energy and water (CNAE 35-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 74.85 1.5. Energy and water (CNAE 35-39) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 94.99 1.5. Energy and water (CNAE 35-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 76.36 1.5. Energy and water (CNAE 35-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 72.65 1.5. Energy and water (CNAE 35-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 82.64 1.5. Energy and water (CNAE 35-39) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 95.76 1.5. Energy and water (CNAE 35-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 41.76 1.5. Energy and water (CNAE 35-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 36.25 1.5. Energy and water (CNAE 35-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 48.13 1.5. Energy and water (CNAE 35-39) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 80.10 1.5. Energy and water (CNAE 35-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 25.62 1.5. Energy and water (CNAE 35-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 24.29 1.5. Energy and water (CNAE 35-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 19.58 1.5. Energy and water (CNAE 35-39) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 27.17 1.5. Energy and water (CNAE 35-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 83.77 1.5. Energy and water (CNAE 35-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 80.46 1.5. Energy and water (CNAE 35-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 89.98 1.5. Energy and water (CNAE 35-39) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 99.06 1.5. Energy and water (CNAE 35-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 56.74 1.5. Energy and water (CNAE 35-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 51.59 1.5. Energy and water (CNAE 35-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 63.61 1.5. Energy and water (CNAE 35-39) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 89.52 1.5. Energy and water (CNAE 35-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 58.23 1.5. Energy and water (CNAE 35-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 54.59 1.5. Energy and water (CNAE 35-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 61.21 1.5. Energy and water (CNAE 35-39) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 87.53 1.5. Energy and water (CNAE 35-39) D.7 % of enterprises with Internet connection and website/web page (3) Total 69.64 1.5. Energy and water (CNAE 35-39) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 64.43 1.5. Energy and water (CNAE 35-39) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 78.62 1.5. Energy and water (CNAE 35-39) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 96.23 1.5. Energy and water (CNAE 35-39) D.7.1.A Web Services: Company Presentation (4) Total 89.30 1.5. Energy and water (CNAE 35-39) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 85.68 1.5. Energy and water (CNAE 35-39) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 95.52 1.5. Energy and water (CNAE 35-39) D.7.1.A Web Services: Company Presentation (4) 250 or more 98.73 1.5. Energy and water (CNAE 35-39) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 7.83 1.5. Energy and water (CNAE 35-39) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 5.75 1.5. Energy and water (CNAE 35-39) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 12.61 1.5. Energy and water (CNAE 35-39) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 10.09 1.5. Energy and water (CNAE 35-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 35.76 1.5. Energy and water (CNAE 35-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 32.81 1.5. Energy and water (CNAE 35-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 40.00 1.5. Energy and water (CNAE 35-39) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 45.66 1.5. Energy and water (CNAE 35-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 2.86 1.5. Energy and water (CNAE 35-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 0.14 1.5. Energy and water (CNAE 35-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 5.17 1.5. Energy and water (CNAE 35-39) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 16.25 1.5. Energy and water (CNAE 35-39) D.7.1.E Web Services: Online order tracking (4) Total 7.04 1.5. Energy and water (CNAE 35-39) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 3.93 1.5. Energy and water (CNAE 35-39) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 11.89 1.5. Energy and water (CNAE 35-39) D.7.1.E Web Services: Online order tracking (4) 250 or more 16.51 1.5. Energy and water (CNAE 35-39) D.7.1.F Web Services: Website customization for regular users (4) Total 7.12 1.5. Energy and water (CNAE 35-39) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 5.37 1.5. Energy and water (CNAE 35-39) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 8.35 1.5. Energy and water (CNAE 35-39) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 16.41 1.5. Energy and water (CNAE 35-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 39.89 1.5. Energy and water (CNAE 35-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 36.89 1.5. Energy and water (CNAE 35-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 46.12 1.5. Energy and water (CNAE 35-39) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 44.83 1.5. Energy and water (CNAE 35-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 71.65 1.5. Energy and water (CNAE 35-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 67.74 1.5. Energy and water (CNAE 35-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 76.99 1.5. Energy and water (CNAE 35-39) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 85.49 1.5. Energy and water (CNAE 35-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 31.24 1.5. Energy and water (CNAE 35-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 23.86 1.5. Energy and water (CNAE 35-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 39.28 1.5. Energy and water (CNAE 35-39) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 62.76 1.5. Energy and water (CNAE 35-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 38.05 1.5. Energy and water (CNAE 35-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 30.25 1.5. Energy and water (CNAE 35-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 52.29 1.5. Energy and water (CNAE 35-39) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 56.20 1.5. Energy and water (CNAE 35-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 96.89 1.5. Energy and water (CNAE 35-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 96.02 1.5. Energy and water (CNAE 35-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 99.07 1.5. Energy and water (CNAE 35-39) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 99.06 1.5. Energy and water (CNAE 35-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 95.30 1.5. Energy and water (CNAE 35-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 94.95 1.5. Energy and water (CNAE 35-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 95.56 1.5. Energy and water (CNAE 35-39) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 98.11 1.5. Energy and water (CNAE 35-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 93.53 1.5. Energy and water (CNAE 35-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 92.46 1.5. Energy and water (CNAE 35-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 95.66 1.5. Energy and water (CNAE 35-39) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 98.11 1.5. Energy and water (CNAE 35-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 85.78 1.5. Energy and water (CNAE 35-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 82.84 1.5. Energy and water (CNAE 35-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 91.69 1.5. Energy and water (CNAE 35-39) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 98.11 1.5. Energy and water (CNAE 35-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 85.49 1.5. Energy and water (CNAE 35-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 81.77 1.5. Energy and water (CNAE 35-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 94.46 1.5. Energy and water (CNAE 35-39) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 96.23 1.5. Energy and water (CNAE 35-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 74.03 1.5. Energy and water (CNAE 35-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 68.72 1.5. Energy and water (CNAE 35-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 86.55 1.5. Energy and water (CNAE 35-39) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 90.15 1.5. Energy and water (CNAE 35-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 73.89 1.5. Energy and water (CNAE 35-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 68.63 1.5. Energy and water (CNAE 35-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 84.05 1.5. Energy and water (CNAE 35-39) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 97.17 1.5. Energy and water (CNAE 35-39) D.10 % of enterprises that pay to advertise on the Internet (3) Total 11.82 1.5. Energy and water (CNAE 35-39) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 9.49 1.5. Energy and water (CNAE 35-39) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 14.03 1.5. Energy and water (CNAE 35-39) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 29.53 1.5. Energy and water (CNAE 35-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 9.01 1.5. Energy and water (CNAE 35-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 6.03 1.5. Energy and water (CNAE 35-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 13.39 1.5. Energy and water (CNAE 35-39) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 26.70 1.5. Energy and water (CNAE 35-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 70.70 1.5. Energy and water (CNAE 35-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 67.10 1.5. Energy and water (CNAE 35-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 72.59 1.5. Energy and water (CNAE 35-39) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 76.30 1.5. Energy and water (CNAE 35-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 31.04 1.5. Energy and water (CNAE 35-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 18.52 1.5. Energy and water (CNAE 35-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 33.10 1.5. Energy and water (CNAE 35-39) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 57.94 1.5. Energy and water (CNAE 35-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 41.04 1.5. Energy and water (CNAE 35-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 44.11 1.5. Energy and water (CNAE 35-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 28.04 1.5. Energy and water (CNAE 35-39) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 54.81 1.5. Energy and water (CNAE 35-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 64.78 1.5. Energy and water (CNAE 35-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 63.82 1.5. Energy and water (CNAE 35-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 55.91 1.5. Energy and water (CNAE 35-39) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 81.56 1.5. Energy and water (CNAE 35-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 78.82 1.5. Energy and water (CNAE 35-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 75.61 1.5. Energy and water (CNAE 35-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 84.98 1.5. Energy and water (CNAE 35-39) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 93.12 1.5. Energy and water (CNAE 35-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 32.82 1.5. Energy and water (CNAE 35-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 25.35 1.5. Energy and water (CNAE 35-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 46.95 1.5. Energy and water (CNAE 35-39) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 55.85 1.5. Energy and water (CNAE 35-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.29 1.5. Energy and water (CNAE 35-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 99.63 1.5. Energy and water (CNAE 35-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 98.06 1.5. Energy and water (CNAE 35-39) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 1.5. Energy and water (CNAE 35-39) E.1 Social Media: % of enterprises that use Social Media (3) Total 32.22 1.5. Energy and water (CNAE 35-39) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 26.88 1.5. Energy and water (CNAE 35-39) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 42.48 1.5. Energy and water (CNAE 35-39) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 55.96 1.5. Energy and water (CNAE 35-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 85.09 1.5. Energy and water (CNAE 35-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 83.21 1.5. Energy and water (CNAE 35-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 86.39 1.5. Energy and water (CNAE 35-39) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 91.58 1.5. Energy and water (CNAE 35-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 44.26 1.5. Energy and water (CNAE 35-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 28.83 1.5. Energy and water (CNAE 35-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 63.29 1.5. Energy and water (CNAE 35-39) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 76.75 1.5. Energy and water (CNAE 35-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 40.31 1.5. Energy and water (CNAE 35-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 30.57 1.5. Energy and water (CNAE 35-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 48.51 1.5. Energy and water (CNAE 35-39) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 70.18 1.5. Energy and water (CNAE 35-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 17.48 1.5. Energy and water (CNAE 35-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 7.57 1.5. Energy and water (CNAE 35-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 26.84 1.5. Energy and water (CNAE 35-39) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 45.34 1.5. Energy and water (CNAE 35-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 45.49 1.5. Energy and water (CNAE 35-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 37.68 1.5. Energy and water (CNAE 35-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 52.65 1.5. Energy and water (CNAE 35-39) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 67.99 1.5. Energy and water (CNAE 35-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 36.39 1.5. Energy and water (CNAE 35-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 35.80 1.5. Energy and water (CNAE 35-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 41.45 1.5. Energy and water (CNAE 35-39) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 26.96 1.5. Energy and water (CNAE 35-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 10.23 1.5. Energy and water (CNAE 35-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 15.45 1.5. Energy and water (CNAE 35-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 1.45 1.5. Energy and water (CNAE 35-39) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 5.05 1.5. Energy and water (CNAE 35-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 20.86 1.5. Energy and water (CNAE 35-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 15.39 1.5. Energy and water (CNAE 35-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 30.03 1.5. Energy and water (CNAE 35-39) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 49.62 1.5. Energy and water (CNAE 35-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 66.29 1.5. Energy and water (CNAE 35-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 74.92 1.5. Energy and water (CNAE 35-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 58.08 1.5. Energy and water (CNAE 35-39) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 53.75 1.5. Energy and water (CNAE 35-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 35.70 1.5. Energy and water (CNAE 35-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 37.63 1.5. Energy and water (CNAE 35-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 30.21 1.5. Energy and water (CNAE 35-39) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 40.07 1.5. Energy and water (CNAE 35-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 57.10 1.5. Energy and water (CNAE 35-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 49.34 1.5. Energy and water (CNAE 35-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 66.84 1.5. Energy and water (CNAE 35-39) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 63.71 1.5. Energy and water (CNAE 35-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 69.73 1.5. Energy and water (CNAE 35-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 77.25 1.5. Energy and water (CNAE 35-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 60.18 1.5. Energy and water (CNAE 35-39) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 63.52 1.5. Energy and water (CNAE 35-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 13.83 1.5. Energy and water (CNAE 35-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 10.07 1.5. Energy and water (CNAE 35-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 23.16 1.5. Energy and water (CNAE 35-39) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 7.98 1.5. Energy and water (CNAE 35-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 21.94 1.5. Energy and water (CNAE 35-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 22.03 1.5. Energy and water (CNAE 35-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 21.06 1.5. Energy and water (CNAE 35-39) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 23.35 1.5. Energy and water (CNAE 35-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 28.16 1.5. Energy and water (CNAE 35-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 19.75 1.5. Energy and water (CNAE 35-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 31.15 1.5. Energy and water (CNAE 35-39) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 50.22 1.5. Energy and water (CNAE 35-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 72.15 1.5. Energy and water (CNAE 35-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 82.28 1.5. Energy and water (CNAE 35-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 55.02 1.5. Energy and water (CNAE 35-39) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 72.18 1.5. Energy and water (CNAE 35-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 37.30 1.5. Energy and water (CNAE 35-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 19.25 1.5. Energy and water (CNAE 35-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 59.95 1.5. Energy and water (CNAE 35-39) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 52.69 1.5. Energy and water (CNAE 35-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 29.58 1.5. Energy and water (CNAE 35-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 22.85 1.5. Energy and water (CNAE 35-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 40.14 1.5. Energy and water (CNAE 35-39) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 67.17 1.5. Energy and water (CNAE 35-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 28.54 1.5. Energy and water (CNAE 35-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 21.94 1.5. Energy and water (CNAE 35-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 39.22 1.5. Energy and water (CNAE 35-39) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 64.34 1.5. Energy and water (CNAE 35-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 15.64 1.5. Energy and water (CNAE 35-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 11.72 1.5. Energy and water (CNAE 35-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 20.20 1.5. Energy and water (CNAE 35-39) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 42.62 1.5. Energy and water (CNAE 35-39) H.1 % of enterprises that analyzed Big Data Total 14.59 1.5. Energy and water (CNAE 35-39) H.1 % of enterprises that analyzed Big Data From 10 to 49 11.08 1.5. Energy and water (CNAE 35-39) H.1 % of enterprises that analyzed Big Data From 50 to 249 17.72 1.5. Energy and water (CNAE 35-39) H.1 % of enterprises that analyzed Big Data 250 or more 41.92 1.5. Energy and water (CNAE 35-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 74.13 1.5. Energy and water (CNAE 35-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 67.38 1.5. Energy and water (CNAE 35-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 80.31 1.5. Energy and water (CNAE 35-39) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 84.68 1.5. Energy and water (CNAE 35-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 51.81 1.5. Energy and water (CNAE 35-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 42.93 1.5. Energy and water (CNAE 35-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 61.20 1.5. Energy and water (CNAE 35-39) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 63.99 1.5. Energy and water (CNAE 35-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 15.74 1.5. Energy and water (CNAE 35-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 16.25 1.5. Energy and water (CNAE 35-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 16.34 1.5. Energy and water (CNAE 35-39) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 13.49 1.5. Energy and water (CNAE 35-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 18.72 1.5. Energy and water (CNAE 35-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 15.66 1.5. Energy and water (CNAE 35-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 12.30 1.5. Energy and water (CNAE 35-39) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 36.23 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 95.09 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 96.82 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 87.97 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 100.00 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 23.80 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 14.80 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 33.59 1.5. Energy and water (CNAE 35-39) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 35.76 1.5. Energy and water (CNAE 35-39) I.1 ICT Security: % of enterprises with internal security systems Total 89.97 1.5. Energy and water (CNAE 35-39) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 87.46 1.5. Energy and water (CNAE 35-39) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 95.99 1.5. Energy and water (CNAE 35-39) I.1 ICT Security: % of enterprises with internal security systems 250 or more 97.17 1.5. Energy and water (CNAE 35-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 95.33 1.5. Energy and water (CNAE 35-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 93.28 1.5. Energy and water (CNAE 35-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 100.00 1.5. Energy and water (CNAE 35-39) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 100.00 1.5. Energy and water (CNAE 35-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 53.03 1.5. Energy and water (CNAE 35-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 51.83 1.5. Energy and water (CNAE 35-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 58.46 1.5. Energy and water (CNAE 35-39) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 47.16 1.5. Energy and water (CNAE 35-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 15.17 1.5. Energy and water (CNAE 35-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 11.21 1.5. Energy and water (CNAE 35-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 21.25 1.5. Energy and water (CNAE 35-39) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 33.61 1.5. Energy and water (CNAE 35-39) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 67.77 1.5. Energy and water (CNAE 35-39) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 65.76 1.5. Energy and water (CNAE 35-39) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 68.49 1.5. Energy and water (CNAE 35-39) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 84.77 1.5. Energy and water (CNAE 35-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 58.53 1.5. Energy and water (CNAE 35-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 56.87 1.5. Energy and water (CNAE 35-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 56.44 1.5. Energy and water (CNAE 35-39) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 81.35 1.5. Energy and water (CNAE 35-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 82.74 1.5. Energy and water (CNAE 35-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 79.31 1.5. Energy and water (CNAE 35-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 90.64 1.5. Energy and water (CNAE 35-39) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 93.59 1.5. Energy and water (CNAE 35-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 49.35 1.5. Energy and water (CNAE 35-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 43.92 1.5. Energy and water (CNAE 35-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 61.71 1.5. Energy and water (CNAE 35-39) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 59.51 1.5. Energy and water (CNAE 35-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 22.24 1.5. Energy and water (CNAE 35-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 21.36 1.5. Energy and water (CNAE 35-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 25.58 1.5. Energy and water (CNAE 35-39) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 19.70 1.5. Energy and water (CNAE 35-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 60.22 1.5. Energy and water (CNAE 35-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 63.12 1.5. Energy and water (CNAE 35-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 52.62 1.5. Energy and water (CNAE 35-39) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 57.99 1.5. Energy and water (CNAE 35-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 88.69 1.5. Energy and water (CNAE 35-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 87.10 1.5. Energy and water (CNAE 35-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 91.58 1.5. Energy and water (CNAE 35-39) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 93.96 1.5. Energy and water (CNAE 35-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 15.61 1.5. Energy and water (CNAE 35-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 16.23 1.5. Energy and water (CNAE 35-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 12.99 1.5. Energy and water (CNAE 35-39) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 18.23 1.5. Energy and water (CNAE 35-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 19.92 1.5. Energy and water (CNAE 35-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 16.84 1.5. Energy and water (CNAE 35-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 24.83 1.5. Energy and water (CNAE 35-39) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 36.82 1.5. Energy and water (CNAE 35-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 4.48 1.5. Energy and water (CNAE 35-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 4.05 1.5. Energy and water (CNAE 35-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 5.25 1.5. Energy and water (CNAE 35-39) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 6.60 1.5. Energy and water (CNAE 35-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 68.50 1.5. Energy and water (CNAE 35-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 70.27 1.5. Energy and water (CNAE 35-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 65.53 1.5. Energy and water (CNAE 35-39) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 59.18 1.5. Energy and water (CNAE 35-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 268,211.87 1.5. Energy and water (CNAE 35-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 3,448.34 1.5. Energy and water (CNAE 35-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 9,887.88 1.5. Energy and water (CNAE 35-39) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 254,875.65 1.5. Energy and water (CNAE 35-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 178,895.61 1.5. Energy and water (CNAE 35-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 4,915.61 1.5. Energy and water (CNAE 35-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 23,651.34 1.5. Energy and water (CNAE 35-39) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 150,328.66 1.5. Energy and water (CNAE 35-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 241,548.82 1.5. Energy and water (CNAE 35-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 4,099.79 1.5. Energy and water (CNAE 35-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 15,562.97 1.5. Energy and water (CNAE 35-39) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 221,886.06 1.5. Energy and water (CNAE 35-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 101,766.82 1.5. Energy and water (CNAE 35-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 1,810.34 1.5. Energy and water (CNAE 35-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 5,906.73 1.5. Energy and water (CNAE 35-39) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 94,049.75 2. Total Construction (CNAE 41-43) B.1 % of enterprises that have computers Total 99.18 2. Total Construction (CNAE 41-43) B.1 % of enterprises that have computers From 10 to 49 99.10 2. Total Construction (CNAE 41-43) B.1 % of enterprises that have computers From 50 to 249 100.00 2. Total Construction (CNAE 41-43) B.1 % of enterprises that have computers 250 or more 100.00 2. Total Construction (CNAE 41-43) B.1.1 % Staff that use computers for corporate purposes Total 44.62 2. Total Construction (CNAE 41-43) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 37.51 2. Total Construction (CNAE 41-43) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 49.10 2. Total Construction (CNAE 41-43) B.1.1 % Staff that use computers for corporate purposes 250 or more 57.52 2. Total Construction (CNAE 41-43) B.2 % of enterprises that use some type of open source software Total 87.91 2. Total Construction (CNAE 41-43) B.2 % of enterprises that use some type of open source software From 10 to 49 87.83 2. Total Construction (CNAE 41-43) B.2 % of enterprises that use some type of open source software From 50 to 249 89.51 2. Total Construction (CNAE 41-43) B.2 % of enterprises that use some type of open source software 250 or more 80.95 2. Total Construction (CNAE 41-43) B.2.A % of enterprises that use open source software by type: Operating systems Total 38.00 2. Total Construction (CNAE 41-43) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 37.63 2. Total Construction (CNAE 41-43) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 40.49 2. Total Construction (CNAE 41-43) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 52.88 2. Total Construction (CNAE 41-43) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 83.46 2. Total Construction (CNAE 41-43) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 83.06 2. Total Construction (CNAE 41-43) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 88.74 2. Total Construction (CNAE 41-43) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 75.31 2. Total Construction (CNAE 41-43) B.2.C % of enterprises that use open source software by type: Office automation applications Total 65.41 2. Total Construction (CNAE 41-43) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 66.45 2. Total Construction (CNAE 41-43) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 57.12 2. Total Construction (CNAE 41-43) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 35.21 2. Total Construction (CNAE 41-43) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 25.87 2. Total Construction (CNAE 41-43) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 24.72 2. Total Construction (CNAE 41-43) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 35.91 2. Total Construction (CNAE 41-43) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 51.06 2. Total Construction (CNAE 41-43) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 14.97 2. Total Construction (CNAE 41-43) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 13.54 2. Total Construction (CNAE 41-43) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 28.15 2. Total Construction (CNAE 41-43) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 39.01 2. Total Construction (CNAE 41-43) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 33.33 2. Total Construction (CNAE 41-43) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 32.74 2. Total Construction (CNAE 41-43) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 40.16 2. Total Construction (CNAE 41-43) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 29.79 2. Total Construction (CNAE 41-43) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 4.59 2. Total Construction (CNAE 41-43) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 4.91 2. Total Construction (CNAE 41-43) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 1.03 2. Total Construction (CNAE 41-43) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 4.52 2. Total Construction (CNAE 41-43) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 5.86 2. Total Construction (CNAE 41-43) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 5.87 2. Total Construction (CNAE 41-43) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 5.35 2. Total Construction (CNAE 41-43) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 9.90 2. Total Construction (CNAE 41-43) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 5.11 2. Total Construction (CNAE 41-43) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.43 2. Total Construction (CNAE 41-43) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 1.54 2. Total Construction (CNAE 41-43) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 5.63 2. Total Construction (CNAE 41-43) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 3.62 2. Total Construction (CNAE 41-43) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 3.65 2. Total Construction (CNAE 41-43) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 2.52 2. Total Construction (CNAE 41-43) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 11.88 2. Total Construction (CNAE 41-43) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 4.77 2. Total Construction (CNAE 41-43) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.04 2. Total Construction (CNAE 41-43) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 1.76 2. Total Construction (CNAE 41-43) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 6.01 2. Total Construction (CNAE 41-43) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.10 2. Total Construction (CNAE 41-43) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.10 2. Total Construction (CNAE 41-43) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 1.04 2. Total Construction (CNAE 41-43) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 2.39 2. Total Construction (CNAE 41-43) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 14.08 2. Total Construction (CNAE 41-43) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 10.93 2. Total Construction (CNAE 41-43) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 41.89 2. Total Construction (CNAE 41-43) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 80.30 2. Total Construction (CNAE 41-43) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 16.06 2. Total Construction (CNAE 41-43) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 13.92 2. Total Construction (CNAE 41-43) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 34.05 2. Total Construction (CNAE 41-43) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 69.85 2. Total Construction (CNAE 41-43) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 35.42 2. Total Construction (CNAE 41-43) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 29.69 2. Total Construction (CNAE 41-43) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 51.20 2. Total Construction (CNAE 41-43) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 82.65 2. Total Construction (CNAE 41-43) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 85.53 2. Total Construction (CNAE 41-43) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 84.85 2. Total Construction (CNAE 41-43) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 89.54 2. Total Construction (CNAE 41-43) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 80.98 2. Total Construction (CNAE 41-43) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 7.45 2. Total Construction (CNAE 41-43) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 6.59 2. Total Construction (CNAE 41-43) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 14.15 2. Total Construction (CNAE 41-43) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 33.75 2. Total Construction (CNAE 41-43) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 0.59 2. Total Construction (CNAE 41-43) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.56 2. Total Construction (CNAE 41-43) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 0.53 2. Total Construction (CNAE 41-43) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 3.80 2. Total Construction (CNAE 41-43) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 24.57 2. Total Construction (CNAE 41-43) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 23.17 2. Total Construction (CNAE 41-43) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 35.19 2. Total Construction (CNAE 41-43) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 71.12 2. Total Construction (CNAE 41-43) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 61.96 2. Total Construction (CNAE 41-43) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 62.46 2. Total Construction (CNAE 41-43) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 60.02 2. Total Construction (CNAE 41-43) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 27.99 2. Total Construction (CNAE 41-43) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 40.16 2. Total Construction (CNAE 41-43) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 38.66 2. Total Construction (CNAE 41-43) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 52.48 2. Total Construction (CNAE 41-43) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 80.28 2. Total Construction (CNAE 41-43) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 46.81 2. Total Construction (CNAE 41-43) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 47.55 2. Total Construction (CNAE 41-43) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 41.58 2. Total Construction (CNAE 41-43) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 18.83 2. Total Construction (CNAE 41-43) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 12.44 2. Total Construction (CNAE 41-43) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 10.61 2. Total Construction (CNAE 41-43) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 29.09 2. Total Construction (CNAE 41-43) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 45.68 2. Total Construction (CNAE 41-43) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 49.24 2. Total Construction (CNAE 41-43) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 48.87 2. Total Construction (CNAE 41-43) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 53.19 2. Total Construction (CNAE 41-43) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 50.02 2. Total Construction (CNAE 41-43) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 14.42 2. Total Construction (CNAE 41-43) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 12.76 2. Total Construction (CNAE 41-43) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 28.85 2. Total Construction (CNAE 41-43) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 52.48 2. Total Construction (CNAE 41-43) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 47.79 2. Total Construction (CNAE 41-43) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 47.17 2. Total Construction (CNAE 41-43) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 55.01 2. Total Construction (CNAE 41-43) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 43.98 2. Total Construction (CNAE 41-43) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 10.02 2. Total Construction (CNAE 41-43) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 8.79 2. Total Construction (CNAE 41-43) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 20.96 2. Total Construction (CNAE 41-43) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 35.26 2. Total Construction (CNAE 41-43) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 40.71 2. Total Construction (CNAE 41-43) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 39.75 2. Total Construction (CNAE 41-43) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 50.53 2. Total Construction (CNAE 41-43) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 48.15 2. Total Construction (CNAE 41-43) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 9.40 2. Total Construction (CNAE 41-43) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 8.09 2. Total Construction (CNAE 41-43) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 20.68 2. Total Construction (CNAE 41-43) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 39.77 2. Total Construction (CNAE 41-43) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 39.95 2. Total Construction (CNAE 41-43) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 39.20 2. Total Construction (CNAE 41-43) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 48.40 2. Total Construction (CNAE 41-43) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 38.95 2. Total Construction (CNAE 41-43) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 22.05 2. Total Construction (CNAE 41-43) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 20.42 2. Total Construction (CNAE 41-43) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 35.53 2. Total Construction (CNAE 41-43) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 64.93 2. Total Construction (CNAE 41-43) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 57.56 2. Total Construction (CNAE 41-43) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 57.85 2. Total Construction (CNAE 41-43) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 57.06 2. Total Construction (CNAE 41-43) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 31.22 2. Total Construction (CNAE 41-43) D.1 % of enterprises with an Internet connection Total 98.90 2. Total Construction (CNAE 41-43) D.1 % of enterprises with an Internet connection From 10 to 49 98.79 2. Total Construction (CNAE 41-43) D.1 % of enterprises with an Internet connection From 50 to 249 100.00 2. Total Construction (CNAE 41-43) D.1 % of enterprises with an Internet connection 250 or more 100.00 2. Total Construction (CNAE 41-43) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 43.02 2. Total Construction (CNAE 41-43) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 36.34 2. Total Construction (CNAE 41-43) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 47.57 2. Total Construction (CNAE 41-43) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 54.78 2. Total Construction (CNAE 41-43) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.95 2. Total Construction (CNAE 41-43) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.95 2. Total Construction (CNAE 41-43) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 2. Total Construction (CNAE 41-43) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 2. Total Construction (CNAE 41-43) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 95.64 2. Total Construction (CNAE 41-43) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 95.40 2. Total Construction (CNAE 41-43) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 97.84 2. Total Construction (CNAE 41-43) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 100.00 2. Total Construction (CNAE 41-43) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 75.07 2. Total Construction (CNAE 41-43) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 75.48 2. Total Construction (CNAE 41-43) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 70.40 2. Total Construction (CNAE 41-43) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 77.40 2. Total Construction (CNAE 41-43) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 30.82 2. Total Construction (CNAE 41-43) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 27.91 2. Total Construction (CNAE 41-43) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 56.35 2. Total Construction (CNAE 41-43) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 89.64 2. Total Construction (CNAE 41-43) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 4.77 2. Total Construction (CNAE 41-43) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.82 2. Total Construction (CNAE 41-43) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 12.27 2. Total Construction (CNAE 41-43) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 31.95 2. Total Construction (CNAE 41-43) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.75 2. Total Construction (CNAE 41-43) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.90 2. Total Construction (CNAE 41-43) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.31 2. Total Construction (CNAE 41-43) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 2. Total Construction (CNAE 41-43) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 33.50 2. Total Construction (CNAE 41-43) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 34.79 2. Total Construction (CNAE 41-43) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 21.65 2. Total Construction (CNAE 41-43) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 12.83 2. Total Construction (CNAE 41-43) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 29.40 2. Total Construction (CNAE 41-43) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 30.34 2. Total Construction (CNAE 41-43) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 20.59 2. Total Construction (CNAE 41-43) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 16.34 2. Total Construction (CNAE 41-43) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 15.90 2. Total Construction (CNAE 41-43) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 15.08 2. Total Construction (CNAE 41-43) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 23.77 2. Total Construction (CNAE 41-43) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 25.59 2. Total Construction (CNAE 41-43) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 15.09 2. Total Construction (CNAE 41-43) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 13.29 2. Total Construction (CNAE 41-43) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 31.52 2. Total Construction (CNAE 41-43) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 45.24 2. Total Construction (CNAE 41-43) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 83.01 2. Total Construction (CNAE 41-43) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 81.73 2. Total Construction (CNAE 41-43) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 95.19 2. Total Construction (CNAE 41-43) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 100.00 2. Total Construction (CNAE 41-43) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 59.14 2. Total Construction (CNAE 41-43) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 56.73 2. Total Construction (CNAE 41-43) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 81.64 2. Total Construction (CNAE 41-43) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 95.02 2. Total Construction (CNAE 41-43) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 72.09 2. Total Construction (CNAE 41-43) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 70.30 2. Total Construction (CNAE 41-43) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 88.96 2. Total Construction (CNAE 41-43) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 96.96 2. Total Construction (CNAE 41-43) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 25.93 2. Total Construction (CNAE 41-43) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 24.05 2. Total Construction (CNAE 41-43) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 43.04 2. Total Construction (CNAE 41-43) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 58.24 2. Total Construction (CNAE 41-43) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 28.76 2. Total Construction (CNAE 41-43) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 24.85 2. Total Construction (CNAE 41-43) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 31.22 2. Total Construction (CNAE 41-43) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 35.85 2. Total Construction (CNAE 41-43) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 80.20 2. Total Construction (CNAE 41-43) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 78.59 2. Total Construction (CNAE 41-43) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 95.97 2. Total Construction (CNAE 41-43) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 96.59 2. Total Construction (CNAE 41-43) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 42.91 2. Total Construction (CNAE 41-43) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 39.57 2. Total Construction (CNAE 41-43) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 74.71 2. Total Construction (CNAE 41-43) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 86.54 2. Total Construction (CNAE 41-43) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 41.79 2. Total Construction (CNAE 41-43) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 38.97 2. Total Construction (CNAE 41-43) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 68.20 2. Total Construction (CNAE 41-43) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 82.99 2. Total Construction (CNAE 41-43) D.7 % of enterprises with Internet connection and website/web page (3) Total 68.87 2. Total Construction (CNAE 41-43) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 66.87 2. Total Construction (CNAE 41-43) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 87.54 2. Total Construction (CNAE 41-43) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 98.29 2. Total Construction (CNAE 41-43) D.7.1.A Web Services: Company Presentation (4) Total 84.52 2. Total Construction (CNAE 41-43) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 83.76 2. Total Construction (CNAE 41-43) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 89.75 2. Total Construction (CNAE 41-43) D.7.1.A Web Services: Company Presentation (4) 250 or more 94.28 2. Total Construction (CNAE 41-43) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 3.55 2. Total Construction (CNAE 41-43) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 3.73 2. Total Construction (CNAE 41-43) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 2.08 2. Total Construction (CNAE 41-43) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 3.54 2. Total Construction (CNAE 41-43) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 29.06 2. Total Construction (CNAE 41-43) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 27.96 2. Total Construction (CNAE 41-43) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 38.44 2. Total Construction (CNAE 41-43) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 27.39 2. Total Construction (CNAE 41-43) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 3.26 2. Total Construction (CNAE 41-43) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 3.38 2. Total Construction (CNAE 41-43) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 2.18 2. Total Construction (CNAE 41-43) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 3.61 2. Total Construction (CNAE 41-43) D.7.1.E Web Services: Online order tracking (4) Total 2.86 2. Total Construction (CNAE 41-43) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 3.08 2. Total Construction (CNAE 41-43) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 1.22 2. Total Construction (CNAE 41-43) D.7.1.E Web Services: Online order tracking (4) 250 or more 0.90 2. Total Construction (CNAE 41-43) D.7.1.F Web Services: Website customization for regular users (4) Total 5.76 2. Total Construction (CNAE 41-43) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 5.77 2. Total Construction (CNAE 41-43) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 5.91 2. Total Construction (CNAE 41-43) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 4.51 2. Total Construction (CNAE 41-43) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 28.61 2. Total Construction (CNAE 41-43) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 27.67 2. Total Construction (CNAE 41-43) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 34.85 2. Total Construction (CNAE 41-43) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 41.77 2. Total Construction (CNAE 41-43) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 61.25 2. Total Construction (CNAE 41-43) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 59.58 2. Total Construction (CNAE 41-43) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 73.09 2. Total Construction (CNAE 41-43) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 78.07 2. Total Construction (CNAE 41-43) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 19.57 2. Total Construction (CNAE 41-43) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 16.21 2. Total Construction (CNAE 41-43) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 41.43 2. Total Construction (CNAE 41-43) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 71.57 2. Total Construction (CNAE 41-43) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 26.53 2. Total Construction (CNAE 41-43) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 25.57 2. Total Construction (CNAE 41-43) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 33.92 2. Total Construction (CNAE 41-43) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 31.22 2. Total Construction (CNAE 41-43) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 92.96 2. Total Construction (CNAE 41-43) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 92.47 2. Total Construction (CNAE 41-43) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 97.59 2. Total Construction (CNAE 41-43) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 100.00 2. Total Construction (CNAE 41-43) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 86.68 2. Total Construction (CNAE 41-43) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 85.93 2. Total Construction (CNAE 41-43) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 93.50 2. Total Construction (CNAE 41-43) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 100.00 2. Total Construction (CNAE 41-43) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 85.40 2. Total Construction (CNAE 41-43) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 84.51 2. Total Construction (CNAE 41-43) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 93.58 2. Total Construction (CNAE 41-43) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 100.00 2. Total Construction (CNAE 41-43) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 74.22 2. Total Construction (CNAE 41-43) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 72.56 2. Total Construction (CNAE 41-43) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 89.98 2. Total Construction (CNAE 41-43) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 96.39 2. Total Construction (CNAE 41-43) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 74.89 2. Total Construction (CNAE 41-43) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 72.96 2. Total Construction (CNAE 41-43) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 93.50 2. Total Construction (CNAE 41-43) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 97.41 2. Total Construction (CNAE 41-43) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 65.51 2. Total Construction (CNAE 41-43) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 63.33 2. Total Construction (CNAE 41-43) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 86.01 2. Total Construction (CNAE 41-43) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 96.15 2. Total Construction (CNAE 41-43) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 61.77 2. Total Construction (CNAE 41-43) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 59.06 2. Total Construction (CNAE 41-43) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 87.54 2. Total Construction (CNAE 41-43) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 96.59 2. Total Construction (CNAE 41-43) D.10 % of enterprises that pay to advertise on the Internet (3) Total 16.24 2. Total Construction (CNAE 41-43) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 16.26 2. Total Construction (CNAE 41-43) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 15.74 2. Total Construction (CNAE 41-43) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 18.87 2. Total Construction (CNAE 41-43) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 14.54 2. Total Construction (CNAE 41-43) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 14.56 2. Total Construction (CNAE 41-43) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 14.37 2. Total Construction (CNAE 41-43) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 14.20 2. Total Construction (CNAE 41-43) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 86.22 2. Total Construction (CNAE 41-43) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 86.55 2. Total Construction (CNAE 41-43) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 83.76 2. Total Construction (CNAE 41-43) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 75.05 2. Total Construction (CNAE 41-43) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 29.81 2. Total Construction (CNAE 41-43) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 28.67 2. Total Construction (CNAE 41-43) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 43.67 2. Total Construction (CNAE 41-43) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 16.80 2. Total Construction (CNAE 41-43) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 19.46 2. Total Construction (CNAE 41-43) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 16.86 2. Total Construction (CNAE 41-43) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 46.98 2. Total Construction (CNAE 41-43) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 30.60 2. Total Construction (CNAE 41-43) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 41.34 2. Total Construction (CNAE 41-43) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 41.52 2. Total Construction (CNAE 41-43) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 39.88 2. Total Construction (CNAE 41-43) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 35.50 2. Total Construction (CNAE 41-43) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 76.73 2. Total Construction (CNAE 41-43) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 75.85 2. Total Construction (CNAE 41-43) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 85.24 2. Total Construction (CNAE 41-43) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 86.64 2. Total Construction (CNAE 41-43) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 23.13 2. Total Construction (CNAE 41-43) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 21.12 2. Total Construction (CNAE 41-43) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 39.17 2. Total Construction (CNAE 41-43) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 55.02 2. Total Construction (CNAE 41-43) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.28 2. Total Construction (CNAE 41-43) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 99.20 2. Total Construction (CNAE 41-43) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 100.00 2. Total Construction (CNAE 41-43) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 2. Total Construction (CNAE 41-43) E.1 Social Media: % of enterprises that use Social Media (3) Total 27.50 2. Total Construction (CNAE 41-43) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 26.06 2. Total Construction (CNAE 41-43) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 39.81 2. Total Construction (CNAE 41-43) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 59.44 2. Total Construction (CNAE 41-43) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 89.52 2. Total Construction (CNAE 41-43) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 89.83 2. Total Construction (CNAE 41-43) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 88.15 2. Total Construction (CNAE 41-43) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 84.12 2. Total Construction (CNAE 41-43) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 25.83 2. Total Construction (CNAE 41-43) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 23.58 2. Total Construction (CNAE 41-43) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 39.04 2. Total Construction (CNAE 41-43) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 43.72 2. Total Construction (CNAE 41-43) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 29.16 2. Total Construction (CNAE 41-43) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 24.96 2. Total Construction (CNAE 41-43) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 54.33 2. Total Construction (CNAE 41-43) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 59.99 2. Total Construction (CNAE 41-43) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 8.41 2. Total Construction (CNAE 41-43) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 8.24 2. Total Construction (CNAE 41-43) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 8.51 2. Total Construction (CNAE 41-43) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 15.37 2. Total Construction (CNAE 41-43) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 41.44 2. Total Construction (CNAE 41-43) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 41.21 2. Total Construction (CNAE 41-43) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 45.17 2. Total Construction (CNAE 41-43) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 27.75 2. Total Construction (CNAE 41-43) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 51.43 2. Total Construction (CNAE 41-43) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 52.64 2. Total Construction (CNAE 41-43) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 40.93 2. Total Construction (CNAE 41-43) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 63.44 2. Total Construction (CNAE 41-43) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 3.23 2. Total Construction (CNAE 41-43) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 2.96 2. Total Construction (CNAE 41-43) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 5.10 2. Total Construction (CNAE 41-43) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 3.19 2. Total Construction (CNAE 41-43) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 11.08 2. Total Construction (CNAE 41-43) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 9.02 2. Total Construction (CNAE 41-43) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 29.08 2. Total Construction (CNAE 41-43) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 54.09 2. Total Construction (CNAE 41-43) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 68.09 2. Total Construction (CNAE 41-43) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 67.74 2. Total Construction (CNAE 41-43) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 71.67 2. Total Construction (CNAE 41-43) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 55.66 2. Total Construction (CNAE 41-43) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 31.38 2. Total Construction (CNAE 41-43) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 26.50 2. Total Construction (CNAE 41-43) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 48.49 2. Total Construction (CNAE 41-43) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 27.90 2. Total Construction (CNAE 41-43) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 48.00 2. Total Construction (CNAE 41-43) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 45.22 2. Total Construction (CNAE 41-43) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 56.35 2. Total Construction (CNAE 41-43) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 53.24 2. Total Construction (CNAE 41-43) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 67.40 2. Total Construction (CNAE 41-43) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 63.90 2. Total Construction (CNAE 41-43) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 78.92 2. Total Construction (CNAE 41-43) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 68.74 2. Total Construction (CNAE 41-43) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 35.63 2. Total Construction (CNAE 41-43) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 38.46 2. Total Construction (CNAE 41-43) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 28.06 2. Total Construction (CNAE 41-43) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 25.37 2. Total Construction (CNAE 41-43) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 14.75 2. Total Construction (CNAE 41-43) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 14.94 2. Total Construction (CNAE 41-43) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 12.42 2. Total Construction (CNAE 41-43) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 23.61 2. Total Construction (CNAE 41-43) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 31.25 2. Total Construction (CNAE 41-43) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 34.49 2. Total Construction (CNAE 41-43) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 21.51 2. Total Construction (CNAE 41-43) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 25.23 2. Total Construction (CNAE 41-43) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 57.85 2. Total Construction (CNAE 41-43) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 55.47 2. Total Construction (CNAE 41-43) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 64.57 2. Total Construction (CNAE 41-43) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 64.64 2. Total Construction (CNAE 41-43) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 47.85 2. Total Construction (CNAE 41-43) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 49.10 2. Total Construction (CNAE 41-43) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 40.02 2. Total Construction (CNAE 41-43) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 66.63 2. Total Construction (CNAE 41-43) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 23.52 2. Total Construction (CNAE 41-43) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 21.98 2. Total Construction (CNAE 41-43) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 37.50 2. Total Construction (CNAE 41-43) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 52.68 2. Total Construction (CNAE 41-43) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 22.28 2. Total Construction (CNAE 41-43) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 20.70 2. Total Construction (CNAE 41-43) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 36.73 2. Total Construction (CNAE 41-43) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 50.23 2. Total Construction (CNAE 41-43) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 14.23 2. Total Construction (CNAE 41-43) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 13.02 2. Total Construction (CNAE 41-43) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 26.29 2. Total Construction (CNAE 41-43) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 26.83 2. Total Construction (CNAE 41-43) H.1 % of enterprises that analyzed Big Data Total 5.60 2. Total Construction (CNAE 41-43) H.1 % of enterprises that analyzed Big Data From 10 to 49 5.21 2. Total Construction (CNAE 41-43) H.1 % of enterprises that analyzed Big Data From 50 to 249 8.99 2. Total Construction (CNAE 41-43) H.1 % of enterprises that analyzed Big Data 250 or more 13.75 2. Total Construction (CNAE 41-43) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 18.74 2. Total Construction (CNAE 41-43) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 9.97 2. Total Construction (CNAE 41-43) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 72.28 2. Total Construction (CNAE 41-43) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 33.95 2. Total Construction (CNAE 41-43) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 72.70 2. Total Construction (CNAE 41-43) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 73.05 2. Total Construction (CNAE 41-43) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 69.80 2. Total Construction (CNAE 41-43) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 76.95 2. Total Construction (CNAE 41-43) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 37.60 2. Total Construction (CNAE 41-43) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 41.39 2. Total Construction (CNAE 41-43) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 19.41 2. Total Construction (CNAE 41-43) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 0.00 2. Total Construction (CNAE 41-43) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 10.56 2. Total Construction (CNAE 41-43) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 8.24 2. Total Construction (CNAE 41-43) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 22.52 2. Total Construction (CNAE 41-43) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 28.43 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 98.07 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 99.22 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 91.55 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 93.10 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 9.32 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 4.49 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 38.08 2. Total Construction (CNAE 41-43) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 21.97 2. Total Construction (CNAE 41-43) I.1 ICT Security: % of enterprises with internal security systems Total 85.22 2. Total Construction (CNAE 41-43) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 84.12 2. Total Construction (CNAE 41-43) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 95.76 2. Total Construction (CNAE 41-43) I.1 ICT Security: % of enterprises with internal security systems 250 or more 100.00 2. Total Construction (CNAE 41-43) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 95.18 2. Total Construction (CNAE 41-43) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 94.82 2. Total Construction (CNAE 41-43) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 98.24 2. Total Construction (CNAE 41-43) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 99.11 2. Total Construction (CNAE 41-43) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 53.96 2. Total Construction (CNAE 41-43) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 53.34 2. Total Construction (CNAE 41-43) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 60.63 2. Total Construction (CNAE 41-43) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 47.49 2. Total Construction (CNAE 41-43) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 11.40 2. Total Construction (CNAE 41-43) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 11.03 2. Total Construction (CNAE 41-43) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 14.09 2. Total Construction (CNAE 41-43) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 18.91 2. Total Construction (CNAE 41-43) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 52.57 2. Total Construction (CNAE 41-43) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 50.46 2. Total Construction (CNAE 41-43) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 71.42 2. Total Construction (CNAE 41-43) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 66.76 2. Total Construction (CNAE 41-43) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 33.21 2. Total Construction (CNAE 41-43) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 30.50 2. Total Construction (CNAE 41-43) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 56.60 2. Total Construction (CNAE 41-43) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 59.15 2. Total Construction (CNAE 41-43) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 85.71 2. Total Construction (CNAE 41-43) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 85.13 2. Total Construction (CNAE 41-43) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 91.69 2. Total Construction (CNAE 41-43) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 89.89 2. Total Construction (CNAE 41-43) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 47.57 2. Total Construction (CNAE 41-43) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 46.55 2. Total Construction (CNAE 41-43) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 55.57 2. Total Construction (CNAE 41-43) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 71.79 2. Total Construction (CNAE 41-43) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 11.00 2. Total Construction (CNAE 41-43) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 10.70 2. Total Construction (CNAE 41-43) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 12.53 2. Total Construction (CNAE 41-43) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 25.59 2. Total Construction (CNAE 41-43) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 60.03 2. Total Construction (CNAE 41-43) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 60.22 2. Total Construction (CNAE 41-43) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 58.32 2. Total Construction (CNAE 41-43) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 57.92 2. Total Construction (CNAE 41-43) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 90.48 2. Total Construction (CNAE 41-43) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 90.32 2. Total Construction (CNAE 41-43) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 92.07 2. Total Construction (CNAE 41-43) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 91.85 2. Total Construction (CNAE 41-43) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 17.22 2. Total Construction (CNAE 41-43) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 17.36 2. Total Construction (CNAE 41-43) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 16.68 2. Total Construction (CNAE 41-43) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 7.47 2. Total Construction (CNAE 41-43) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 15.51 2. Total Construction (CNAE 41-43) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 14.86 2. Total Construction (CNAE 41-43) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 21.00 2. Total Construction (CNAE 41-43) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 31.69 2. Total Construction (CNAE 41-43) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 2.48 2. Total Construction (CNAE 41-43) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 2.65 2. Total Construction (CNAE 41-43) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 0.52 2. Total Construction (CNAE 41-43) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 2.79 2. Total Construction (CNAE 41-43) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 65.94 2. Total Construction (CNAE 41-43) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 65.46 2. Total Construction (CNAE 41-43) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 69.51 2. Total Construction (CNAE 41-43) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 82.31 2. Total Construction (CNAE 41-43) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 51,516.42 2. Total Construction (CNAE 41-43) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 21,336.94 2. Total Construction (CNAE 41-43) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 12,211.66 2. Total Construction (CNAE 41-43) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 17,967.83 2. Total Construction (CNAE 41-43) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 54,437.40 2. Total Construction (CNAE 41-43) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 20,391.24 2. Total Construction (CNAE 41-43) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 14,569.68 2. Total Construction (CNAE 41-43) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 19,476.48 2. Total Construction (CNAE 41-43) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 91,709.54 2. Total Construction (CNAE 41-43) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 17,373.78 2. Total Construction (CNAE 41-43) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 14,633.24 2. Total Construction (CNAE 41-43) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 59,702.52 2. Total Construction (CNAE 41-43) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 22,036.04 2. Total Construction (CNAE 41-43) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 2,294.79 2. Total Construction (CNAE 41-43) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 3,492.43 2. Total Construction (CNAE 41-43) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 16,248.82 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1 % of enterprises that have computers Total 99.18 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1 % of enterprises that have computers From 10 to 49 99.07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1 % of enterprises that have computers From 50 to 249 99.70 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1 % of enterprises that have computers 250 or more 99.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1.1 % Staff that use computers for corporate purposes Total 64.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 63.81 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 64.69 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.1.1 % Staff that use computers for corporate purposes 250 or more 64.07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2 % of enterprises that use some type of open source software Total 86.08 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2 % of enterprises that use some type of open source software From 10 to 49 85.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2 % of enterprises that use some type of open source software From 50 to 249 87.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2 % of enterprises that use some type of open source software 250 or more 89.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.A % of enterprises that use open source software by type: Operating systems Total 40.62 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 38.68 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 48.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 58.45 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 81.69 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 81.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 84.42 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 84.20 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.C % of enterprises that use open source software by type: Office automation applications Total 59.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 60.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 57.20 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 56.90 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 30.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 27.97 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 41.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 55.88 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 25.97 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 23.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 36.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 48.49 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 38.75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 37.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 43.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 50.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 5.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 2.80 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 1.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 6.21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 4.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 4.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 4.73 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 4.97 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 3.71 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 2.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 3.98 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 3.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 2.99 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 4.83 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 2.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 2.80 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 2.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 1.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 2.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 28.77 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 23.44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 51.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 70.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 24.95 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 20.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 42.19 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 58.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 59.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 52.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 73.43 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 82.34 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 80.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 79.83 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 79.91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 81.95 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 15.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 12.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 25.58 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 39.29 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 3.12 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 2.47 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 5.49 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 10.29 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 32.03 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 27.98 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 49.27 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 63.78 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 57.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 60.73 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 44.02 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 31.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 46.12 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 43.25 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 58.19 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 69.36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 42.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 44.91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 33.36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 25.47 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 18.44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 16.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 27.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 40.31 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 54.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 55.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 55.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 48.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 21.20 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 18.32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 33.07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 45.68 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 55.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 56.05 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 53.23 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 45.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 18.78 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 16.91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 25.41 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 39.81 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 48.83 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 48.55 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 51.59 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 43.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 19.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 17.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 27.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 41.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 47.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 47.91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 47.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 39.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 27.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 24.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 40.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 56.18 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 59.55 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 61.94 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 50.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 37.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1 % of enterprises with an Internet connection Total 98.52 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1 % of enterprises with an Internet connection From 10 to 49 98.32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1 % of enterprises with an Internet connection From 50 to 249 99.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1 % of enterprises with an Internet connection 250 or more 99.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 55.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 58.94 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 59.66 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 51.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.55 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 99.58 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 95.56 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 95.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 97.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 98.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 70.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 70.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 66.59 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 78.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 46.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 42.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 62.67 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 75.79 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 5.67 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 11.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 25.09 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 23.19 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 24.40 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 17.95 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 14.42 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 26.31 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 26.69 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 25.56 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 19.49 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 19.81 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 19.46 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 21.11 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 23.31 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 25.21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 23.39 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 32.41 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 41.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 82.73 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 80.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 91.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 96.91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 64.62 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 61.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 75.67 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 88.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 71.58 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 68.79 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 83.42 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 92.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 25.75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 23.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 32.94 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 46.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 26.07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 27.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 27.35 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 24.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 79.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 76.56 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 90.56 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 96.52 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 46.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 42.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 61.26 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 78.38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 51.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 48.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 62.75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 78.40 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7 % of enterprises with Internet connection and website/web page (3) Total 77.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 75.44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 88.94 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 94.66 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.A Web Services: Company Presentation (4) Total 89.34 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 88.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 93.32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.A Web Services: Company Presentation (4) 250 or more 96.36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 25.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 24.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 28.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 31.27 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 52.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 51.52 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 54.18 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 53.99 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 9.71 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 9.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 10.67 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 13.90 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.E Web Services: Online order tracking (4) Total 14.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 13.69 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 19.05 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.E Web Services: Online order tracking (4) 250 or more 24.82 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.F Web Services: Website customization for regular users (4) Total 9.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 8.95 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 10.43 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 18.38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 51.89 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 49.86 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 59.03 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 64.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 73.82 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 71.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 79.79 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 89.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 26.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 20.78 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 43.61 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 67.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 31.89 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 29.26 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 40.40 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 51.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 91.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 90.66 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 96.09 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 85.18 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 83.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 92.32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 96.73 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 84.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 82.34 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 91.98 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 96.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 75.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 72.45 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 87.08 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 93.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 77.98 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 75.38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 89.66 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 94.56 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 63.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 60.02 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 79.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 90.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 63.38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 59.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 81.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 90.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.10 % of enterprises that pay to advertise on the Internet (3) Total 26.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 25.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 29.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 36.02 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 23.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 22.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 26.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 31.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 83.62 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 83.38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 84.01 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 86.77 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 40.07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 38.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 45.13 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 53.55 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 34.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 33.02 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 36.86 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 43.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 50.39 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 48.69 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 56.27 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 60.08 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 74.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 72.82 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 84.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 86.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 29.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 27.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 31.88 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 45.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.61 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.43 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 99.03 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 Social Media: % of enterprises that use Social Media (3) Total 49.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 46.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 61.26 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 70.27 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 95.80 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 95.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 95.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 96.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 47.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 44.70 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 55.21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 67.62 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 43.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 39.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 53.34 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 67.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 11.79 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 10.12 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 15.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 25.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 52.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 51.99 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 53.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 62.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 39.15 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 39.20 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 40.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 31.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 3.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.62 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 2.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 2.27 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 21.98 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 18.86 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 35.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 45.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 72.21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 73.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 69.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 66.90 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 39.53 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 39.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 39.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 44.62 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 63.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 64.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 60.50 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 64.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 69.61 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 71.11 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 64.86 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 69.80 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 28.94 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 29.70 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 26.75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 28.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 33.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 32.44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 34.25 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 37.58 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 32.36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 33.15 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 28.73 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 36.61 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 69.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 70.31 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 67.36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 71.90 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 50.39 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 47.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 57.46 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 60.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 40.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 38.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 52.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 62.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 38.83 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 36.25 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 49.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 60.31 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 31.29 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 28.94 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 40.52 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 53.30 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1 % of enterprises that analyzed Big Data Total 10.35 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1 % of enterprises that analyzed Big Data From 10 to 49 8.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1 % of enterprises that analyzed Big Data From 50 to 249 16.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1 % of enterprises that analyzed Big Data 250 or more 22.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 34.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 29.37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 44.59 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 57.78 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 51.96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 54.82 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 43.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 48.32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 50.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 51.50 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 47.70 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 50.34 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 23.31 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 21.43 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 25.67 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 35.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 80.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 76.47 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 89.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 89.21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 36.71 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 39.23 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 29.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 34.88 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1 ICT Security: % of enterprises with internal security systems Total 89.68 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 88.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 93.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1 ICT Security: % of enterprises with internal security systems 250 or more 97.05 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 94.74 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 94.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 96.87 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 98.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 54.12 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 53.91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 54.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 57.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 15.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 13.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 21.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 31.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 66.40 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 64.83 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 72.38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 79.46 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 47.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 44.56 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 58.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 71.70 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 84.50 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 83.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 88.41 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 89.68 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 30.63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 27.46 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 42.44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 58.43 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 6.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 5.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 11.44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 16.23 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 70.55 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 70.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 73.72 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 70.28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 91.42 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 91.69 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 90.22 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 90.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 21.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 22.57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 14.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 11.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 19.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 18.61 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 22.76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 33.88 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 3.51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 3.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 4.92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 10.06 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 74.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 74.12 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 77.75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 73.19 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 2,828,512.34 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 274,748.64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 620,569.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 1,933,194.54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 2,473,418.00 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 318,390.29 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 670,258.26 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 1,484,769.45 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 3,547,943.59 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 398,334.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 985,138.65 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 2,164,470.29 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 1,493,083.84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 143,429.04 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 391,848.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 957,805.95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1 % of enterprises that have computers Total 99.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1 % of enterprises that have computers From 10 to 49 99.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1 % of enterprises that have computers From 50 to 249 99.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1 % of enterprises that have computers 250 or more 100.00 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1.1 % Staff that use computers for corporate purposes Total 69.77 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 68.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 66.18 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.1.1 % Staff that use computers for corporate purposes 250 or more 72.10 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2 % of enterprises that use some type of open source software Total 85.56 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2 % of enterprises that use some type of open source software From 10 to 49 85.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2 % of enterprises that use some type of open source software From 50 to 249 86.55 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2 % of enterprises that use some type of open source software 250 or more 87.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.A % of enterprises that use open source software by type: Operating systems Total 37.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 35.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 45.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 56.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 80.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 80.50 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 83.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 82.05 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.C % of enterprises that use open source software by type: Office automation applications Total 58.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 58.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 61.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 54.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 27.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 25.81 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 37.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 52.24 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 25.49 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 23.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 35.67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 47.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 36.03 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 35.24 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 40.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 47.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 6.47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 2.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 2.60 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 6.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 5.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 4.75 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 4.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 4.41 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 2.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 4.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.85 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 2.65 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 3.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 5.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 6.05 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 3.03 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 3.74 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.06 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 2.09 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 1.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 3.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 24.47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 20.16 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 49.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 72.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 22.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 18.69 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 42.10 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 61.25 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 52.25 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 45.10 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 69.79 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 80.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 80.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 81.55 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 78.36 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 76.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 12.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 11.37 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 19.47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 38.28 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.63 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 1.25 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 3.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 8.21 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 26.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 23.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 45.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 61.44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 66.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 68.95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 49.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 35.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 43.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 41.04 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 57.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 70.09 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 48.26 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 50.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 35.63 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 26.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 14.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 13.03 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 22.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 44.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 64.21 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 64.51 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 64.69 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 47.95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 16.93 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 14.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 30.49 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 49.49 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 64.15 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 65.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 58.82 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 44.54 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 16.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 15.13 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 20.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 35.81 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 53.52 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 52.94 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 58.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 48.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 15.91 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 14.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 20.49 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 37.52 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 52.53 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 52.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 55.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 45.69 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 22.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 20.18 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 35.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 55.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 66.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 68.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 55.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 40.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1 % of enterprises with an Internet connection Total 98.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1 % of enterprises with an Internet connection From 10 to 49 98.79 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1 % of enterprises with an Internet connection From 50 to 249 99.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1 % of enterprises with an Internet connection 250 or more 100.00 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 54.15 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 61.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 58.51 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 47.48 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 99.79 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 96.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 95.94 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 97.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 98.33 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 71.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 71.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 68.42 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 82.32 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 42.19 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 39.41 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 58.45 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 71.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 5.07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.57 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 12.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 26.13 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.15 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.32 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.00 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.21 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 28.41 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 29.07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 24.44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 21.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 28.59 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 28.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 33.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 27.86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 17.34 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 17.12 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 18.41 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 20.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 20.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 20.42 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 21.28 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 27.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 83.30 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 81.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 91.69 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 97.51 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 66.18 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 64.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 78.40 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 87.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 71.96 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 69.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 83.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 93.65 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 24.76 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 23.52 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 30.67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 45.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 24.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 28.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 28.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 19.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 78.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 76.76 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 90.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 96.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 43.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 41.12 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 59.30 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 77.93 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 55.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 53.49 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 67.56 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 81.21 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7 % of enterprises with Internet connection and website/web page (3) Total 78.07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 76.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 90.28 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 95.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.A Web Services: Company Presentation (4) Total 87.67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 87.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 90.57 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.A Web Services: Company Presentation (4) 250 or more 95.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 25.76 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 24.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 30.86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 43.44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 61.56 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 60.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 68.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 70.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 9.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 9.04 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 11.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 12.73 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.E Web Services: Online order tracking (4) Total 16.61 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 14.74 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 25.60 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.E Web Services: Online order tracking (4) 250 or more 33.75 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.F Web Services: Website customization for regular users (4) Total 9.36 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 8.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 10.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 18.26 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 51.25 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 49.37 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 60.86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 65.32 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 72.05 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 70.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 77.12 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 86.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 18.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 14.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 31.76 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 61.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 29.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 26.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 42.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 55.09 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 90.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 89.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 96.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.25 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 83.33 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 81.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 93.52 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 96.07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 81.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 80.16 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 91.91 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 95.99 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 73.18 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 71.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 85.81 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 93.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 76.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 74.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 91.56 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 94.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 57.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 54.98 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 74.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 89.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 62.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 59.37 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 80.63 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 90.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.10 % of enterprises that pay to advertise on the Internet (3) Total 25.69 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 24.82 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 29.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 44.63 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 23.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 22.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 27.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 39.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 82.73 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 81.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 86.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 90.24 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 37.37 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 35.13 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 46.34 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 58.98 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 31.77 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 30.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 39.55 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 44.19 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 48.47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 46.40 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 59.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 56.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 72.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 70.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 85.50 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 83.75 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 27.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 26.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 26.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 38.40 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.98 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 98.78 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 Social Media: % of enterprises that use Social Media (3) Total 49.30 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 47.08 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 62.44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 71.78 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 95.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 95.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 94.88 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 95.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 41.45 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 38.95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 50.79 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 67.16 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 39.56 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 36.15 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 52.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 71.88 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 6.44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 5.16 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 11.37 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 18.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 50.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 49.96 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 52.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 62.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 40.99 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 41.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 40.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 32.69 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 3.17 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 3.31 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 0.86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 18.19 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 16.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 29.31 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 41.31 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 66.26 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 66.94 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 63.10 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 67.53 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 33.82 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 33.91 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 30.81 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 44.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 62.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 61.59 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 63.67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 65.47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 67.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 69.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 57.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 62.91 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 26.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 27.46 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 22.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 19.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 29.79 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 27.73 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 37.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 34.76 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 23.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 24.88 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 19.41 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 26.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 70.76 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 71.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 68.13 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 70.57 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 44.33 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 40.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 58.29 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 54.98 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 46.24 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 44.12 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 60.12 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 61.04 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 43.57 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 41.60 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 56.10 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 59.20 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 37.75 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 35.66 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 50.95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 54.88 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1 % of enterprises that analyzed Big Data Total 7.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1 % of enterprises that analyzed Big Data From 10 to 49 6.68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1 % of enterprises that analyzed Big Data From 50 to 249 14.48 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1 % of enterprises that analyzed Big Data 250 or more 23.16 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 29.20 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 25.09 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 35.55 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 59.32 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 41.91 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 45.40 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 32.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 32.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 51.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 51.24 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 54.31 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 49.89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 19.45 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 14.33 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 31.88 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 40.62 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 74.45 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 70.50 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 86.26 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 82.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 41.70 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 42.04 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 40.60 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 41.30 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1 ICT Security: % of enterprises with internal security systems Total 90.67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 89.94 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 95.43 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1 ICT Security: % of enterprises with internal security systems 250 or more 95.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 94.36 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 93.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 96.49 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 98.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 54.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 54.80 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 55.13 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 54.59 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 14.14 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 12.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 20.36 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 30.39 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 64.75 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 64.07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 67.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 76.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 43.54 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 41.07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 57.53 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 67.00 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 82.28 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 81.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 87.38 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 84.12 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 29.99 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 27.59 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 43.60 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 52.34 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 5.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 5.20 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 8.82 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 14.95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 70.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 70.19 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 74.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 68.34 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 95.51 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 96.00 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 92.84 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 90.35 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 21.64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 23.03 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 12.93 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 13.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 22.83 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 21.86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 27.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 41.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 4.31 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 3.71 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 6.65 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 17.58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 76.51 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 76.27 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 79.18 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 71.77 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 643,037.09 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 115,832.23 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 245,896.96 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 281,307.90 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 578,753.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 133,535.36 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 135,384.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 309,833.03 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 528,066.98 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 126,662.10 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 85,984.77 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 315,420.11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 201,184.01 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 38,387.06 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 58,635.73 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 104,161.22 3.2. Transport and storage (CNAE 49-53) B.1 % of enterprises that have computers Total 97.30 3.2. Transport and storage (CNAE 49-53) B.1 % of enterprises that have computers From 10 to 49 96.85 3.2. Transport and storage (CNAE 49-53) B.1 % of enterprises that have computers From 50 to 249 99.36 3.2. Transport and storage (CNAE 49-53) B.1 % of enterprises that have computers 250 or more 100.00 3.2. Transport and storage (CNAE 49-53) B.1.1 % Staff that use computers for corporate purposes Total 60.87 3.2. Transport and storage (CNAE 49-53) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 46.09 3.2. Transport and storage (CNAE 49-53) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 54.63 3.2. Transport and storage (CNAE 49-53) B.1.1 % Staff that use computers for corporate purposes 250 or more 70.23 3.2. Transport and storage (CNAE 49-53) B.2 % of enterprises that use some type of open source software Total 82.85 3.2. Transport and storage (CNAE 49-53) B.2 % of enterprises that use some type of open source software From 10 to 49 81.56 3.2. Transport and storage (CNAE 49-53) B.2 % of enterprises that use some type of open source software From 50 to 249 88.51 3.2. Transport and storage (CNAE 49-53) B.2 % of enterprises that use some type of open source software 250 or more 92.69 3.2. Transport and storage (CNAE 49-53) B.2.A % of enterprises that use open source software by type: Operating systems Total 40.22 3.2. Transport and storage (CNAE 49-53) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 38.43 3.2. Transport and storage (CNAE 49-53) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 45.59 3.2. Transport and storage (CNAE 49-53) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 66.63 3.2. Transport and storage (CNAE 49-53) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 80.03 3.2. Transport and storage (CNAE 49-53) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 78.98 3.2. Transport and storage (CNAE 49-53) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 84.86 3.2. Transport and storage (CNAE 49-53) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 86.70 3.2. Transport and storage (CNAE 49-53) B.2.C % of enterprises that use open source software by type: Office automation applications Total 58.72 3.2. Transport and storage (CNAE 49-53) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 60.36 3.2. Transport and storage (CNAE 49-53) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 51.09 3.2. Transport and storage (CNAE 49-53) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 48.64 3.2. Transport and storage (CNAE 49-53) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 26.97 3.2. Transport and storage (CNAE 49-53) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 23.51 3.2. Transport and storage (CNAE 49-53) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 40.85 3.2. Transport and storage (CNAE 49-53) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 59.81 3.2. Transport and storage (CNAE 49-53) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 18.61 3.2. Transport and storage (CNAE 49-53) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 14.34 3.2. Transport and storage (CNAE 49-53) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 37.14 3.2. Transport and storage (CNAE 49-53) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 52.02 3.2. Transport and storage (CNAE 49-53) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 35.06 3.2. Transport and storage (CNAE 49-53) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 33.09 3.2. Transport and storage (CNAE 49-53) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 42.80 3.2. Transport and storage (CNAE 49-53) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 54.76 3.2. Transport and storage (CNAE 49-53) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.66 3.2. Transport and storage (CNAE 49-53) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 6.50 3.2. Transport and storage (CNAE 49-53) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 1.36 3.2. Transport and storage (CNAE 49-53) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 2.59 3.2. Transport and storage (CNAE 49-53) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 6.49 3.2. Transport and storage (CNAE 49-53) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 7.10 3.2. Transport and storage (CNAE 49-53) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 3.27 3.2. Transport and storage (CNAE 49-53) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 4.67 3.2. Transport and storage (CNAE 49-53) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 6.86 3.2. Transport and storage (CNAE 49-53) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 7.41 3.2. Transport and storage (CNAE 49-53) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.44 3.2. Transport and storage (CNAE 49-53) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 2.84 3.2. Transport and storage (CNAE 49-53) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 3.31 3.2. Transport and storage (CNAE 49-53) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 3.52 3.2. Transport and storage (CNAE 49-53) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 2.45 3.2. Transport and storage (CNAE 49-53) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 1.38 3.2. Transport and storage (CNAE 49-53) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 5.10 3.2. Transport and storage (CNAE 49-53) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.73 3.2. Transport and storage (CNAE 49-53) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 2.01 3.2. Transport and storage (CNAE 49-53) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 2.15 3.2. Transport and storage (CNAE 49-53) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.81 3.2. Transport and storage (CNAE 49-53) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 3.11 3.2. Transport and storage (CNAE 49-53) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 1.24 3.2. Transport and storage (CNAE 49-53) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 1.95 3.2. Transport and storage (CNAE 49-53) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 18.97 3.2. Transport and storage (CNAE 49-53) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 11.86 3.2. Transport and storage (CNAE 49-53) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 49.82 3.2. Transport and storage (CNAE 49-53) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 74.40 3.2. Transport and storage (CNAE 49-53) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 17.72 3.2. Transport and storage (CNAE 49-53) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 12.69 3.2. Transport and storage (CNAE 49-53) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 39.15 3.2. Transport and storage (CNAE 49-53) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 58.92 3.2. Transport and storage (CNAE 49-53) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 46.50 3.2. Transport and storage (CNAE 49-53) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 30.60 3.2. Transport and storage (CNAE 49-53) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 65.75 3.2. Transport and storage (CNAE 49-53) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 84.13 3.2. Transport and storage (CNAE 49-53) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 87.16 3.2. Transport and storage (CNAE 49-53) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 91.03 3.2. Transport and storage (CNAE 49-53) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 81.95 3.2. Transport and storage (CNAE 49-53) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 79.79 3.2. Transport and storage (CNAE 49-53) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 11.00 3.2. Transport and storage (CNAE 49-53) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 8.06 3.2. Transport and storage (CNAE 49-53) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 23.81 3.2. Transport and storage (CNAE 49-53) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 33.92 3.2. Transport and storage (CNAE 49-53) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.72 3.2. Transport and storage (CNAE 49-53) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 1.58 3.2. Transport and storage (CNAE 49-53) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 1.62 3.2. Transport and storage (CNAE 49-53) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 6.59 3.2. Transport and storage (CNAE 49-53) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 28.03 3.2. Transport and storage (CNAE 49-53) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 23.95 3.2. Transport and storage (CNAE 49-53) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 44.81 3.2. Transport and storage (CNAE 49-53) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 64.69 3.2. Transport and storage (CNAE 49-53) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 55.95 3.2. Transport and storage (CNAE 49-53) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 58.21 3.2. Transport and storage (CNAE 49-53) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 47.76 3.2. Transport and storage (CNAE 49-53) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 29.87 3.2. Transport and storage (CNAE 49-53) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 42.78 3.2. Transport and storage (CNAE 49-53) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 39.45 3.2. Transport and storage (CNAE 49-53) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 56.83 3.2. Transport and storage (CNAE 49-53) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 70.87 3.2. Transport and storage (CNAE 49-53) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 40.30 3.2. Transport and storage (CNAE 49-53) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 42.05 3.2. Transport and storage (CNAE 49-53) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 33.40 3.2. Transport and storage (CNAE 49-53) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 23.00 3.2. Transport and storage (CNAE 49-53) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 13.95 3.2. Transport and storage (CNAE 49-53) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 11.88 3.2. Transport and storage (CNAE 49-53) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 21.16 3.2. Transport and storage (CNAE 49-53) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 39.26 3.2. Transport and storage (CNAE 49-53) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 48.72 3.2. Transport and storage (CNAE 49-53) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 46.84 3.2. Transport and storage (CNAE 49-53) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 60.23 3.2. Transport and storage (CNAE 49-53) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 45.65 3.2. Transport and storage (CNAE 49-53) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 16.66 3.2. Transport and storage (CNAE 49-53) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 14.22 3.2. Transport and storage (CNAE 49-53) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 26.35 3.2. Transport and storage (CNAE 49-53) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 40.27 3.2. Transport and storage (CNAE 49-53) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 50.75 3.2. Transport and storage (CNAE 49-53) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 49.28 3.2. Transport and storage (CNAE 49-53) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 60.35 3.2. Transport and storage (CNAE 49-53) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 45.33 3.2. Transport and storage (CNAE 49-53) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 14.00 3.2. Transport and storage (CNAE 49-53) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 12.20 3.2. Transport and storage (CNAE 49-53) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 20.92 3.2. Transport and storage (CNAE 49-53) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 32.91 3.2. Transport and storage (CNAE 49-53) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 39.94 3.2. Transport and storage (CNAE 49-53) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 37.66 3.2. Transport and storage (CNAE 49-53) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 51.35 3.2. Transport and storage (CNAE 49-53) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 49.70 3.2. Transport and storage (CNAE 49-53) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 13.51 3.2. Transport and storage (CNAE 49-53) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 10.92 3.2. Transport and storage (CNAE 49-53) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 24.84 3.2. Transport and storage (CNAE 49-53) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 33.26 3.2. Transport and storage (CNAE 49-53) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 39.01 3.2. Transport and storage (CNAE 49-53) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 37.81 3.2. Transport and storage (CNAE 49-53) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 44.68 3.2. Transport and storage (CNAE 49-53) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 45.88 3.2. Transport and storage (CNAE 49-53) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 24.03 3.2. Transport and storage (CNAE 49-53) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 20.74 3.2. Transport and storage (CNAE 49-53) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 37.74 3.2. Transport and storage (CNAE 49-53) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 52.47 3.2. Transport and storage (CNAE 49-53) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 56.37 3.2. Transport and storage (CNAE 49-53) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 57.54 3.2. Transport and storage (CNAE 49-53) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 53.75 3.2. Transport and storage (CNAE 49-53) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 34.30 3.2. Transport and storage (CNAE 49-53) D.1 % of enterprises with an Internet connection Total 97.19 3.2. Transport and storage (CNAE 49-53) D.1 % of enterprises with an Internet connection From 10 to 49 96.85 3.2. Transport and storage (CNAE 49-53) D.1 % of enterprises with an Internet connection From 50 to 249 98.62 3.2. Transport and storage (CNAE 49-53) D.1 % of enterprises with an Internet connection 250 or more 100.00 3.2. Transport and storage (CNAE 49-53) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 44.36 3.2. Transport and storage (CNAE 49-53) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 43.88 3.2. Transport and storage (CNAE 49-53) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 47.12 3.2. Transport and storage (CNAE 49-53) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 43.55 3.2. Transport and storage (CNAE 49-53) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.43 3.2. Transport and storage (CNAE 49-53) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.31 3.2. Transport and storage (CNAE 49-53) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 3.2. Transport and storage (CNAE 49-53) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.2. Transport and storage (CNAE 49-53) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 92.86 3.2. Transport and storage (CNAE 49-53) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 92.43 3.2. Transport and storage (CNAE 49-53) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 94.16 3.2. Transport and storage (CNAE 49-53) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 98.65 3.2. Transport and storage (CNAE 49-53) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 74.44 3.2. Transport and storage (CNAE 49-53) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 75.24 3.2. Transport and storage (CNAE 49-53) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 68.82 3.2. Transport and storage (CNAE 49-53) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 79.70 3.2. Transport and storage (CNAE 49-53) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 35.56 3.2. Transport and storage (CNAE 49-53) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 30.41 3.2. Transport and storage (CNAE 49-53) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 56.38 3.2. Transport and storage (CNAE 49-53) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 80.38 3.2. Transport and storage (CNAE 49-53) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 5.79 3.2. Transport and storage (CNAE 49-53) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.11 3.2. Transport and storage (CNAE 49-53) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 15.08 3.2. Transport and storage (CNAE 49-53) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 37.28 3.2. Transport and storage (CNAE 49-53) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.12 3.2. Transport and storage (CNAE 49-53) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.33 3.2. Transport and storage (CNAE 49-53) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.17 3.2. Transport and storage (CNAE 49-53) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 3.2. Transport and storage (CNAE 49-53) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 27.06 3.2. Transport and storage (CNAE 49-53) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 28.31 3.2. Transport and storage (CNAE 49-53) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 21.75 3.2. Transport and storage (CNAE 49-53) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 17.44 3.2. Transport and storage (CNAE 49-53) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 28.08 3.2. Transport and storage (CNAE 49-53) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 28.97 3.2. Transport and storage (CNAE 49-53) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 25.18 3.2. Transport and storage (CNAE 49-53) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 16.72 3.2. Transport and storage (CNAE 49-53) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 18.43 3.2. Transport and storage (CNAE 49-53) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 18.18 3.2. Transport and storage (CNAE 49-53) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 18.86 3.2. Transport and storage (CNAE 49-53) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 23.52 3.2. Transport and storage (CNAE 49-53) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 18.17 3.2. Transport and storage (CNAE 49-53) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 15.64 3.2. Transport and storage (CNAE 49-53) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 28.20 3.2. Transport and storage (CNAE 49-53) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 40.97 3.2. Transport and storage (CNAE 49-53) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 86.62 3.2. Transport and storage (CNAE 49-53) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 85.06 3.2. Transport and storage (CNAE 49-53) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 93.74 3.2. Transport and storage (CNAE 49-53) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 95.84 3.2. Transport and storage (CNAE 49-53) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 61.99 3.2. Transport and storage (CNAE 49-53) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 58.57 3.2. Transport and storage (CNAE 49-53) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 75.97 3.2. Transport and storage (CNAE 49-53) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 90.85 3.2. Transport and storage (CNAE 49-53) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 73.25 3.2. Transport and storage (CNAE 49-53) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 70.53 3.2. Transport and storage (CNAE 49-53) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 84.76 3.2. Transport and storage (CNAE 49-53) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 94.23 3.2. Transport and storage (CNAE 49-53) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 34.52 3.2. Transport and storage (CNAE 49-53) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 31.35 3.2. Transport and storage (CNAE 49-53) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 46.52 3.2. Transport and storage (CNAE 49-53) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 66.44 3.2. Transport and storage (CNAE 49-53) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 21.36 3.2. Transport and storage (CNAE 49-53) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 28.51 3.2. Transport and storage (CNAE 49-53) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 25.80 3.2. Transport and storage (CNAE 49-53) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 16.29 3.2. Transport and storage (CNAE 49-53) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 80.00 3.2. Transport and storage (CNAE 49-53) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 77.64 3.2. Transport and storage (CNAE 49-53) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 89.93 3.2. Transport and storage (CNAE 49-53) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 98.20 3.2. Transport and storage (CNAE 49-53) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 43.24 3.2. Transport and storage (CNAE 49-53) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 39.51 3.2. Transport and storage (CNAE 49-53) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 57.62 3.2. Transport and storage (CNAE 49-53) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 79.45 3.2. Transport and storage (CNAE 49-53) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 48.94 3.2. Transport and storage (CNAE 49-53) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 44.88 3.2. Transport and storage (CNAE 49-53) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 65.66 3.2. Transport and storage (CNAE 49-53) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 82.54 3.2. Transport and storage (CNAE 49-53) D.7 % of enterprises with Internet connection and website/web page (3) Total 65.42 3.2. Transport and storage (CNAE 49-53) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 61.09 3.2. Transport and storage (CNAE 49-53) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 84.06 3.2. Transport and storage (CNAE 49-53) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 97.21 3.2. Transport and storage (CNAE 49-53) D.7.1.A Web Services: Company Presentation (4) Total 81.45 3.2. Transport and storage (CNAE 49-53) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 78.93 3.2. Transport and storage (CNAE 49-53) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 88.74 3.2. Transport and storage (CNAE 49-53) D.7.1.A Web Services: Company Presentation (4) 250 or more 95.81 3.2. Transport and storage (CNAE 49-53) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 18.26 3.2. Transport and storage (CNAE 49-53) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 17.41 3.2. Transport and storage (CNAE 49-53) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 19.40 3.2. Transport and storage (CNAE 49-53) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 29.10 3.2. Transport and storage (CNAE 49-53) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 31.61 3.2. Transport and storage (CNAE 49-53) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 29.23 3.2. Transport and storage (CNAE 49-53) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 36.71 3.2. Transport and storage (CNAE 49-53) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 53.27 3.2. Transport and storage (CNAE 49-53) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 9.42 3.2. Transport and storage (CNAE 49-53) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 9.87 3.2. Transport and storage (CNAE 49-53) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 6.08 3.2. Transport and storage (CNAE 49-53) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 16.07 3.2. Transport and storage (CNAE 49-53) D.7.1.E Web Services: Online order tracking (4) Total 21.27 3.2. Transport and storage (CNAE 49-53) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 19.18 3.2. Transport and storage (CNAE 49-53) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 25.37 3.2. Transport and storage (CNAE 49-53) D.7.1.E Web Services: Online order tracking (4) 250 or more 41.88 3.2. Transport and storage (CNAE 49-53) D.7.1.F Web Services: Website customization for regular users (4) Total 11.98 3.2. Transport and storage (CNAE 49-53) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 11.55 3.2. Transport and storage (CNAE 49-53) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 12.39 3.2. Transport and storage (CNAE 49-53) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 18.33 3.2. Transport and storage (CNAE 49-53) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 31.25 3.2. Transport and storage (CNAE 49-53) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 28.88 3.2. Transport and storage (CNAE 49-53) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 35.17 3.2. Transport and storage (CNAE 49-53) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 58.02 3.2. Transport and storage (CNAE 49-53) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 66.20 3.2. Transport and storage (CNAE 49-53) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 63.17 3.2. Transport and storage (CNAE 49-53) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 73.43 3.2. Transport and storage (CNAE 49-53) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 90.34 3.2. Transport and storage (CNAE 49-53) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 27.63 3.2. Transport and storage (CNAE 49-53) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 22.60 3.2. Transport and storage (CNAE 49-53) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 39.65 3.2. Transport and storage (CNAE 49-53) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 67.58 3.2. Transport and storage (CNAE 49-53) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 35.78 3.2. Transport and storage (CNAE 49-53) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 32.01 3.2. Transport and storage (CNAE 49-53) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 45.64 3.2. Transport and storage (CNAE 49-53) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 61.92 3.2. Transport and storage (CNAE 49-53) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 92.94 3.2. Transport and storage (CNAE 49-53) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 92.42 3.2. Transport and storage (CNAE 49-53) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 95.44 3.2. Transport and storage (CNAE 49-53) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 95.34 3.2. Transport and storage (CNAE 49-53) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 87.65 3.2. Transport and storage (CNAE 49-53) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 86.40 3.2. Transport and storage (CNAE 49-53) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 93.79 3.2. Transport and storage (CNAE 49-53) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 92.87 3.2. Transport and storage (CNAE 49-53) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 87.77 3.2. Transport and storage (CNAE 49-53) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 86.51 3.2. Transport and storage (CNAE 49-53) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 94.08 3.2. Transport and storage (CNAE 49-53) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 92.42 3.2. Transport and storage (CNAE 49-53) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 76.92 3.2. Transport and storage (CNAE 49-53) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 74.62 3.2. Transport and storage (CNAE 49-53) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 87.61 3.2. Transport and storage (CNAE 49-53) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 89.53 3.2. Transport and storage (CNAE 49-53) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 77.59 3.2. Transport and storage (CNAE 49-53) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 74.84 3.2. Transport and storage (CNAE 49-53) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 90.84 3.2. Transport and storage (CNAE 49-53) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 90.40 3.2. Transport and storage (CNAE 49-53) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 62.04 3.2. Transport and storage (CNAE 49-53) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 57.80 3.2. Transport and storage (CNAE 49-53) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 81.95 3.2. Transport and storage (CNAE 49-53) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 84.70 3.2. Transport and storage (CNAE 49-53) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 58.93 3.2. Transport and storage (CNAE 49-53) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 53.43 3.2. Transport and storage (CNAE 49-53) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 83.93 3.2. Transport and storage (CNAE 49-53) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 92.49 3.2. Transport and storage (CNAE 49-53) D.10 % of enterprises that pay to advertise on the Internet (3) Total 16.20 3.2. Transport and storage (CNAE 49-53) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 15.10 3.2. Transport and storage (CNAE 49-53) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 20.39 3.2. Transport and storage (CNAE 49-53) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 27.28 3.2. Transport and storage (CNAE 49-53) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 13.19 3.2. Transport and storage (CNAE 49-53) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 11.65 3.2. Transport and storage (CNAE 49-53) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 19.82 3.2. Transport and storage (CNAE 49-53) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 24.57 3.2. Transport and storage (CNAE 49-53) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 81.19 3.2. Transport and storage (CNAE 49-53) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 79.48 3.2. Transport and storage (CNAE 49-53) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 83.89 3.2. Transport and storage (CNAE 49-53) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 94.06 3.2. Transport and storage (CNAE 49-53) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 40.19 3.2. Transport and storage (CNAE 49-53) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 38.27 3.2. Transport and storage (CNAE 49-53) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 41.57 3.2. Transport and storage (CNAE 49-53) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 61.49 3.2. Transport and storage (CNAE 49-53) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 38.25 3.2. Transport and storage (CNAE 49-53) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 33.97 3.2. Transport and storage (CNAE 49-53) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 48.05 3.2. Transport and storage (CNAE 49-53) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 57.39 3.2. Transport and storage (CNAE 49-53) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 43.23 3.2. Transport and storage (CNAE 49-53) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 36.20 3.2. Transport and storage (CNAE 49-53) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 62.53 3.2. Transport and storage (CNAE 49-53) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 61.19 3.2. Transport and storage (CNAE 49-53) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 75.17 3.2. Transport and storage (CNAE 49-53) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 73.02 3.2. Transport and storage (CNAE 49-53) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 86.40 3.2. Transport and storage (CNAE 49-53) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 80.80 3.2. Transport and storage (CNAE 49-53) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 24.52 3.2. Transport and storage (CNAE 49-53) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 22.37 3.2. Transport and storage (CNAE 49-53) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 31.76 3.2. Transport and storage (CNAE 49-53) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 41.88 3.2. Transport and storage (CNAE 49-53) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.49 3.2. Transport and storage (CNAE 49-53) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.27 3.2. Transport and storage (CNAE 49-53) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.52 3.2. Transport and storage (CNAE 49-53) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 98.66 3.2. Transport and storage (CNAE 49-53) E.1 Social Media: % of enterprises that use Social Media (3) Total 28.38 3.2. Transport and storage (CNAE 49-53) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 25.28 3.2. Transport and storage (CNAE 49-53) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 39.98 3.2. Transport and storage (CNAE 49-53) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 60.00 3.2. Transport and storage (CNAE 49-53) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 92.31 3.2. Transport and storage (CNAE 49-53) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 92.72 3.2. Transport and storage (CNAE 49-53) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 89.86 3.2. Transport and storage (CNAE 49-53) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 95.65 3.2. Transport and storage (CNAE 49-53) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 38.05 3.2. Transport and storage (CNAE 49-53) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 33.43 3.2. Transport and storage (CNAE 49-53) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 44.79 3.2. Transport and storage (CNAE 49-53) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 72.49 3.2. Transport and storage (CNAE 49-53) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 27.79 3.2. Transport and storage (CNAE 49-53) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 19.95 3.2. Transport and storage (CNAE 49-53) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 47.66 3.2. Transport and storage (CNAE 49-53) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 57.04 3.2. Transport and storage (CNAE 49-53) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 11.91 3.2. Transport and storage (CNAE 49-53) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 9.39 3.2. Transport and storage (CNAE 49-53) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 17.40 3.2. Transport and storage (CNAE 49-53) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 24.48 3.2. Transport and storage (CNAE 49-53) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 51.92 3.2. Transport and storage (CNAE 49-53) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 53.72 3.2. Transport and storage (CNAE 49-53) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 44.42 3.2. Transport and storage (CNAE 49-53) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 55.36 3.2. Transport and storage (CNAE 49-53) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 40.02 3.2. Transport and storage (CNAE 49-53) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 39.00 3.2. Transport and storage (CNAE 49-53) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 46.09 3.2. Transport and storage (CNAE 49-53) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 31.74 3.2. Transport and storage (CNAE 49-53) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 2.88 3.2. Transport and storage (CNAE 49-53) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 2.24 3.2. Transport and storage (CNAE 49-53) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 3.73 3.2. Transport and storage (CNAE 49-53) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 8.03 3.2. Transport and storage (CNAE 49-53) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 12.97 3.2. Transport and storage (CNAE 49-53) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 9.75 3.2. Transport and storage (CNAE 49-53) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 26.59 3.2. Transport and storage (CNAE 49-53) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 37.84 3.2. Transport and storage (CNAE 49-53) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 77.93 3.2. Transport and storage (CNAE 49-53) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 83.01 3.2. Transport and storage (CNAE 49-53) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 74.74 3.2. Transport and storage (CNAE 49-53) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 50.59 3.2. Transport and storage (CNAE 49-53) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 39.75 3.2. Transport and storage (CNAE 49-53) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 38.97 3.2. Transport and storage (CNAE 49-53) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 41.86 3.2. Transport and storage (CNAE 49-53) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 38.04 3.2. Transport and storage (CNAE 49-53) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 51.83 3.2. Transport and storage (CNAE 49-53) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 53.46 3.2. Transport and storage (CNAE 49-53) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 49.20 3.2. Transport and storage (CNAE 49-53) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 49.01 3.2. Transport and storage (CNAE 49-53) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 69.30 3.2. Transport and storage (CNAE 49-53) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 69.75 3.2. Transport and storage (CNAE 49-53) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 70.95 3.2. Transport and storage (CNAE 49-53) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 59.90 3.2. Transport and storage (CNAE 49-53) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 25.58 3.2. Transport and storage (CNAE 49-53) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 29.73 3.2. Transport and storage (CNAE 49-53) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 18.16 3.2. Transport and storage (CNAE 49-53) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 20.95 3.2. Transport and storage (CNAE 49-53) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 28.23 3.2. Transport and storage (CNAE 49-53) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 26.87 3.2. Transport and storage (CNAE 49-53) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 29.73 3.2. Transport and storage (CNAE 49-53) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 33.19 3.2. Transport and storage (CNAE 49-53) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 31.43 3.2. Transport and storage (CNAE 49-53) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 29.80 3.2. Transport and storage (CNAE 49-53) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 35.38 3.2. Transport and storage (CNAE 49-53) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 29.44 3.2. Transport and storage (CNAE 49-53) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 77.24 3.2. Transport and storage (CNAE 49-53) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 79.48 3.2. Transport and storage (CNAE 49-53) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 74.39 3.2. Transport and storage (CNAE 49-53) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 70.50 3.2. Transport and storage (CNAE 49-53) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 45.76 3.2. Transport and storage (CNAE 49-53) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 45.79 3.2. Transport and storage (CNAE 49-53) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 41.27 3.2. Transport and storage (CNAE 49-53) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 61.94 3.2. Transport and storage (CNAE 49-53) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 27.93 3.2. Transport and storage (CNAE 49-53) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 25.59 3.2. Transport and storage (CNAE 49-53) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 37.57 3.2. Transport and storage (CNAE 49-53) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 48.97 3.2. Transport and storage (CNAE 49-53) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 27.21 3.2. Transport and storage (CNAE 49-53) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 24.93 3.2. Transport and storage (CNAE 49-53) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 36.64 3.2. Transport and storage (CNAE 49-53) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 47.40 3.2. Transport and storage (CNAE 49-53) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 18.50 3.2. Transport and storage (CNAE 49-53) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 16.64 3.2. Transport and storage (CNAE 49-53) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 25.28 3.2. Transport and storage (CNAE 49-53) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 39.85 3.2. Transport and storage (CNAE 49-53) H.1 % of enterprises that analyzed Big Data Total 14.59 3.2. Transport and storage (CNAE 49-53) H.1 % of enterprises that analyzed Big Data From 10 to 49 12.96 3.2. Transport and storage (CNAE 49-53) H.1 % of enterprises that analyzed Big Data From 50 to 249 21.17 3.2. Transport and storage (CNAE 49-53) H.1 % of enterprises that analyzed Big Data 250 or more 29.89 3.2. Transport and storage (CNAE 49-53) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 28.94 3.2. Transport and storage (CNAE 49-53) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 20.57 3.2. Transport and storage (CNAE 49-53) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 45.00 3.2. Transport and storage (CNAE 49-53) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 80.32 3.2. Transport and storage (CNAE 49-53) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 87.42 3.2. Transport and storage (CNAE 49-53) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 91.60 3.2. Transport and storage (CNAE 49-53) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 80.26 3.2. Transport and storage (CNAE 49-53) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 58.45 3.2. Transport and storage (CNAE 49-53) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 11.70 3.2. Transport and storage (CNAE 49-53) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 11.99 3.2. Transport and storage (CNAE 49-53) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 10.10 3.2. Transport and storage (CNAE 49-53) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 13.71 3.2. Transport and storage (CNAE 49-53) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 12.11 3.2. Transport and storage (CNAE 49-53) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 11.12 3.2. Transport and storage (CNAE 49-53) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 13.00 3.2. Transport and storage (CNAE 49-53) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 22.01 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 83.40 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 79.82 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 93.42 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 93.49 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 30.53 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 33.38 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 21.53 3.2. Transport and storage (CNAE 49-53) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 26.40 3.2. Transport and storage (CNAE 49-53) I.1 ICT Security: % of enterprises with internal security systems Total 83.42 3.2. Transport and storage (CNAE 49-53) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 81.28 3.2. Transport and storage (CNAE 49-53) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 93.81 3.2. Transport and storage (CNAE 49-53) I.1 ICT Security: % of enterprises with internal security systems 250 or more 94.33 3.2. Transport and storage (CNAE 49-53) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 92.99 3.2. Transport and storage (CNAE 49-53) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 91.94 3.2. Transport and storage (CNAE 49-53) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 97.32 3.2. Transport and storage (CNAE 49-53) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 98.21 3.2. Transport and storage (CNAE 49-53) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 53.19 3.2. Transport and storage (CNAE 49-53) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 53.27 3.2. Transport and storage (CNAE 49-53) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 53.22 3.2. Transport and storage (CNAE 49-53) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 51.03 3.2. Transport and storage (CNAE 49-53) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 12.55 3.2. Transport and storage (CNAE 49-53) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 9.11 3.2. Transport and storage (CNAE 49-53) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 26.19 3.2. Transport and storage (CNAE 49-53) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 32.03 3.2. Transport and storage (CNAE 49-53) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 60.99 3.2. Transport and storage (CNAE 49-53) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 57.79 3.2. Transport and storage (CNAE 49-53) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 73.37 3.2. Transport and storage (CNAE 49-53) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 80.65 3.2. Transport and storage (CNAE 49-53) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 40.40 3.2. Transport and storage (CNAE 49-53) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 35.53 3.2. Transport and storage (CNAE 49-53) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 58.82 3.2. Transport and storage (CNAE 49-53) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 72.48 3.2. Transport and storage (CNAE 49-53) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 81.15 3.2. Transport and storage (CNAE 49-53) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 79.20 3.2. Transport and storage (CNAE 49-53) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 90.75 3.2. Transport and storage (CNAE 49-53) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 90.22 3.2. Transport and storage (CNAE 49-53) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 24.01 3.2. Transport and storage (CNAE 49-53) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 21.78 3.2. Transport and storage (CNAE 49-53) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 30.22 3.2. Transport and storage (CNAE 49-53) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 50.87 3.2. Transport and storage (CNAE 49-53) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 4.82 3.2. Transport and storage (CNAE 49-53) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 3.79 3.2. Transport and storage (CNAE 49-53) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 8.96 3.2. Transport and storage (CNAE 49-53) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 10.81 3.2. Transport and storage (CNAE 49-53) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 59.59 3.2. Transport and storage (CNAE 49-53) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 57.80 3.2. Transport and storage (CNAE 49-53) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 67.80 3.2. Transport and storage (CNAE 49-53) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 64.10 3.2. Transport and storage (CNAE 49-53) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 94.80 3.2. Transport and storage (CNAE 49-53) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 95.42 3.2. Transport and storage (CNAE 49-53) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 91.78 3.2. Transport and storage (CNAE 49-53) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 94.30 3.2. Transport and storage (CNAE 49-53) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 30.92 3.2. Transport and storage (CNAE 49-53) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 33.49 3.2. Transport and storage (CNAE 49-53) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 20.46 3.2. Transport and storage (CNAE 49-53) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 17.23 3.2. Transport and storage (CNAE 49-53) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 15.17 3.2. Transport and storage (CNAE 49-53) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 13.53 3.2. Transport and storage (CNAE 49-53) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 22.16 3.2. Transport and storage (CNAE 49-53) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 28.51 3.2. Transport and storage (CNAE 49-53) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 2.45 3.2. Transport and storage (CNAE 49-53) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 2.04 3.2. Transport and storage (CNAE 49-53) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 4.75 3.2. Transport and storage (CNAE 49-53) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 2.92 3.2. Transport and storage (CNAE 49-53) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 64.86 3.2. Transport and storage (CNAE 49-53) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 62.29 3.2. Transport and storage (CNAE 49-53) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 77.65 3.2. Transport and storage (CNAE 49-53) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 76.22 3.2. Transport and storage (CNAE 49-53) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 162,379.55 3.2. Transport and storage (CNAE 49-53) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 20,714.90 3.2. Transport and storage (CNAE 49-53) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 25,354.83 3.2. Transport and storage (CNAE 49-53) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 116,309.82 3.2. Transport and storage (CNAE 49-53) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 235,102.88 3.2. Transport and storage (CNAE 49-53) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 39,914.46 3.2. Transport and storage (CNAE 49-53) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 27,145.27 3.2. Transport and storage (CNAE 49-53) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 168,043.15 3.2. Transport and storage (CNAE 49-53) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 265,620.67 3.2. Transport and storage (CNAE 49-53) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 71,010.30 3.2. Transport and storage (CNAE 49-53) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 45,306.65 3.2. Transport and storage (CNAE 49-53) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 149,303.72 3.2. Transport and storage (CNAE 49-53) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 153,654.28 3.2. Transport and storage (CNAE 49-53) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 38,998.05 3.2. Transport and storage (CNAE 49-53) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 11,369.91 3.2. Transport and storage (CNAE 49-53) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 103,286.32 3.3. Accommodation services (CNAE 55) B.1 % of enterprises that have computers Total 100.00 3.3. Accommodation services (CNAE 55) B.1 % of enterprises that have computers From 10 to 49 100.00 3.3. Accommodation services (CNAE 55) B.1 % of enterprises that have computers From 50 to 249 100.00 3.3. Accommodation services (CNAE 55) B.1 % of enterprises that have computers 250 or more 100.00 3.3. Accommodation services (CNAE 55) B.1.1 % Staff that use computers for corporate purposes Total 43.56 3.3. Accommodation services (CNAE 55) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 43.07 3.3. Accommodation services (CNAE 55) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 40.30 3.3. Accommodation services (CNAE 55) B.1.1 % Staff that use computers for corporate purposes 250 or more 47.19 3.3. Accommodation services (CNAE 55) B.2 % of enterprises that use some type of open source software Total 86.15 3.3. Accommodation services (CNAE 55) B.2 % of enterprises that use some type of open source software From 10 to 49 85.90 3.3. Accommodation services (CNAE 55) B.2 % of enterprises that use some type of open source software From 50 to 249 86.18 3.3. Accommodation services (CNAE 55) B.2 % of enterprises that use some type of open source software 250 or more 92.65 3.3. Accommodation services (CNAE 55) B.2.A % of enterprises that use open source software by type: Operating systems Total 37.34 3.3. Accommodation services (CNAE 55) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 35.67 3.3. Accommodation services (CNAE 55) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 40.95 3.3. Accommodation services (CNAE 55) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 61.17 3.3. Accommodation services (CNAE 55) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 84.06 3.3. Accommodation services (CNAE 55) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 83.52 3.3. Accommodation services (CNAE 55) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 85.69 3.3. Accommodation services (CNAE 55) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 89.23 3.3. Accommodation services (CNAE 55) B.2.C % of enterprises that use open source software by type: Office automation applications Total 65.97 3.3. Accommodation services (CNAE 55) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 68.16 3.3. Accommodation services (CNAE 55) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 55.85 3.3. Accommodation services (CNAE 55) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 66.96 3.3. Accommodation services (CNAE 55) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 24.84 3.3. Accommodation services (CNAE 55) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 23.27 3.3. Accommodation services (CNAE 55) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 28.61 3.3. Accommodation services (CNAE 55) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 45.03 3.3. Accommodation services (CNAE 55) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 19.86 3.3. Accommodation services (CNAE 55) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 18.51 3.3. Accommodation services (CNAE 55) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 22.93 3.3. Accommodation services (CNAE 55) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 38.04 3.3. Accommodation services (CNAE 55) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 37.69 3.3. Accommodation services (CNAE 55) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 38.67 3.3. Accommodation services (CNAE 55) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 33.02 3.3. Accommodation services (CNAE 55) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 39.03 3.3. Accommodation services (CNAE 55) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 5.72 3.3. Accommodation services (CNAE 55) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 6.74 3.3. Accommodation services (CNAE 55) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 1.99 3.3. Accommodation services (CNAE 55) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 0.00 3.3. Accommodation services (CNAE 55) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 7.09 3.3. Accommodation services (CNAE 55) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 7.47 3.3. Accommodation services (CNAE 55) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 5.73 3.3. Accommodation services (CNAE 55) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 4.73 3.3. Accommodation services (CNAE 55) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 4.86 3.3. Accommodation services (CNAE 55) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.27 3.3. Accommodation services (CNAE 55) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 3.21 3.3. Accommodation services (CNAE 55) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 3.59 3.3. Accommodation services (CNAE 55) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 4.12 3.3. Accommodation services (CNAE 55) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.06 3.3. Accommodation services (CNAE 55) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 4.71 3.3. Accommodation services (CNAE 55) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 2.16 3.3. Accommodation services (CNAE 55) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 3.97 3.3. Accommodation services (CNAE 55) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 4.05 3.3. Accommodation services (CNAE 55) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 4.24 3.3. Accommodation services (CNAE 55) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 0.00 3.3. Accommodation services (CNAE 55) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 0.73 3.3. Accommodation services (CNAE 55) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 0.69 3.3. Accommodation services (CNAE 55) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 0.88 3.3. Accommodation services (CNAE 55) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 1.14 3.3. Accommodation services (CNAE 55) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 27.73 3.3. Accommodation services (CNAE 55) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 24.14 3.3. Accommodation services (CNAE 55) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 36.29 3.3. Accommodation services (CNAE 55) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 74.19 3.3. Accommodation services (CNAE 55) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 21.16 3.3. Accommodation services (CNAE 55) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 18.89 3.3. Accommodation services (CNAE 55) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 26.29 3.3. Accommodation services (CNAE 55) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 52.30 3.3. Accommodation services (CNAE 55) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 51.43 3.3. Accommodation services (CNAE 55) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 49.47 3.3. Accommodation services (CNAE 55) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 54.84 3.3. Accommodation services (CNAE 55) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 60.51 3.3. Accommodation services (CNAE 55) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 84.25 3.3. Accommodation services (CNAE 55) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 85.39 3.3. Accommodation services (CNAE 55) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 85.06 3.3. Accommodation services (CNAE 55) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 70.64 3.3. Accommodation services (CNAE 55) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 11.49 3.3. Accommodation services (CNAE 55) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 10.63 3.3. Accommodation services (CNAE 55) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 11.98 3.3. Accommodation services (CNAE 55) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 31.96 3.3. Accommodation services (CNAE 55) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.09 3.3. Accommodation services (CNAE 55) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.68 3.3. Accommodation services (CNAE 55) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 1.46 3.3. Accommodation services (CNAE 55) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 10.14 3.3. Accommodation services (CNAE 55) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 26.32 3.3. Accommodation services (CNAE 55) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 21.43 3.3. Accommodation services (CNAE 55) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 40.65 3.3. Accommodation services (CNAE 55) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 73.63 3.3. Accommodation services (CNAE 55) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 65.68 3.3. Accommodation services (CNAE 55) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 71.15 3.3. Accommodation services (CNAE 55) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 48.07 3.3. Accommodation services (CNAE 55) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 22.10 3.3. Accommodation services (CNAE 55) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 41.68 3.3. Accommodation services (CNAE 55) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 39.33 3.3. Accommodation services (CNAE 55) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 47.46 3.3. Accommodation services (CNAE 55) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 71.12 3.3. Accommodation services (CNAE 55) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 49.82 3.3. Accommodation services (CNAE 55) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 52.73 3.3. Accommodation services (CNAE 55) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 41.13 3.3. Accommodation services (CNAE 55) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 22.44 3.3. Accommodation services (CNAE 55) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 14.94 3.3. Accommodation services (CNAE 55) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 14.13 3.3. Accommodation services (CNAE 55) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 16.55 3.3. Accommodation services (CNAE 55) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 27.44 3.3. Accommodation services (CNAE 55) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 59.88 3.3. Accommodation services (CNAE 55) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 59.88 3.3. Accommodation services (CNAE 55) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 58.78 3.3. Accommodation services (CNAE 55) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 66.58 3.3. Accommodation services (CNAE 55) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 13.73 3.3. Accommodation services (CNAE 55) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 12.05 3.3. Accommodation services (CNAE 55) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 17.95 3.3. Accommodation services (CNAE 55) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 34.16 3.3. Accommodation services (CNAE 55) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 64.87 3.3. Accommodation services (CNAE 55) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 65.51 3.3. Accommodation services (CNAE 55) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 62.64 3.3. Accommodation services (CNAE 55) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 60.71 3.3. Accommodation services (CNAE 55) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 12.86 3.3. Accommodation services (CNAE 55) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 12.50 3.3. Accommodation services (CNAE 55) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 11.07 3.3. Accommodation services (CNAE 55) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 33.47 3.3. Accommodation services (CNAE 55) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 71.61 3.3. Accommodation services (CNAE 55) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 72.92 3.3. Accommodation services (CNAE 55) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 68.31 3.3. Accommodation services (CNAE 55) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 55.79 3.3. Accommodation services (CNAE 55) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 13.87 3.3. Accommodation services (CNAE 55) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 12.63 3.3. Accommodation services (CNAE 55) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 14.56 3.3. Accommodation services (CNAE 55) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 43.32 3.3. Accommodation services (CNAE 55) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 69.57 3.3. Accommodation services (CNAE 55) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 71.52 3.3. Accommodation services (CNAE 55) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 64.98 3.3. Accommodation services (CNAE 55) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 44.00 3.3. Accommodation services (CNAE 55) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 23.96 3.3. Accommodation services (CNAE 55) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 21.24 3.3. Accommodation services (CNAE 55) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 30.43 3.3. Accommodation services (CNAE 55) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 59.20 3.3. Accommodation services (CNAE 55) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 67.02 3.3. Accommodation services (CNAE 55) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 70.39 3.3. Accommodation services (CNAE 55) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 56.79 3.3. Accommodation services (CNAE 55) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 36.53 3.3. Accommodation services (CNAE 55) D.1 % of enterprises with an Internet connection Total 99.97 3.3. Accommodation services (CNAE 55) D.1 % of enterprises with an Internet connection From 10 to 49 100.00 3.3. Accommodation services (CNAE 55) D.1 % of enterprises with an Internet connection From 50 to 249 99.86 3.3. Accommodation services (CNAE 55) D.1 % of enterprises with an Internet connection 250 or more 100.00 3.3. Accommodation services (CNAE 55) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 38.14 3.3. Accommodation services (CNAE 55) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 37.46 3.3. Accommodation services (CNAE 55) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 34.93 3.3. Accommodation services (CNAE 55) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 41.91 3.3. Accommodation services (CNAE 55) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.40 3.3. Accommodation services (CNAE 55) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.40 3.3. Accommodation services (CNAE 55) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 99.31 3.3. Accommodation services (CNAE 55) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.3. Accommodation services (CNAE 55) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 95.98 3.3. Accommodation services (CNAE 55) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 95.21 3.3. Accommodation services (CNAE 55) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 98.96 3.3. Accommodation services (CNAE 55) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 99.15 3.3. Accommodation services (CNAE 55) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 80.37 3.3. Accommodation services (CNAE 55) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 82.29 3.3. Accommodation services (CNAE 55) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 70.81 3.3. Accommodation services (CNAE 55) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 85.23 3.3. Accommodation services (CNAE 55) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 43.14 3.3. Accommodation services (CNAE 55) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 38.12 3.3. Accommodation services (CNAE 55) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 59.70 3.3. Accommodation services (CNAE 55) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 81.06 3.3. Accommodation services (CNAE 55) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 7.00 3.3. Accommodation services (CNAE 55) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 6.00 3.3. Accommodation services (CNAE 55) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 10.17 3.3. Accommodation services (CNAE 55) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 15.37 3.3. Accommodation services (CNAE 55) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 2.34 3.3. Accommodation services (CNAE 55) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 2.86 3.3. Accommodation services (CNAE 55) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.35 3.3. Accommodation services (CNAE 55) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 3.3. Accommodation services (CNAE 55) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 25.50 3.3. Accommodation services (CNAE 55) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 26.19 3.3. Accommodation services (CNAE 55) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 23.80 3.3. Accommodation services (CNAE 55) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 17.05 3.3. Accommodation services (CNAE 55) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 26.20 3.3. Accommodation services (CNAE 55) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 27.61 3.3. Accommodation services (CNAE 55) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 21.98 3.3. Accommodation services (CNAE 55) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 13.04 3.3. Accommodation services (CNAE 55) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 20.22 3.3. Accommodation services (CNAE 55) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 19.19 3.3. Accommodation services (CNAE 55) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 23.28 3.3. Accommodation services (CNAE 55) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 29.88 3.3. Accommodation services (CNAE 55) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 21.71 3.3. Accommodation services (CNAE 55) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 19.36 3.3. Accommodation services (CNAE 55) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 29.54 3.3. Accommodation services (CNAE 55) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 39.17 3.3. Accommodation services (CNAE 55) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 67.49 3.3. Accommodation services (CNAE 55) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 64.11 3.3. Accommodation services (CNAE 55) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 78.06 3.3. Accommodation services (CNAE 55) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 96.39 3.3. Accommodation services (CNAE 55) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 47.63 3.3. Accommodation services (CNAE 55) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 44.61 3.3. Accommodation services (CNAE 55) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 54.42 3.3. Accommodation services (CNAE 55) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 89.08 3.3. Accommodation services (CNAE 55) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 56.62 3.3. Accommodation services (CNAE 55) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 51.31 3.3. Accommodation services (CNAE 55) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 74.99 3.3. Accommodation services (CNAE 55) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 91.70 3.3. Accommodation services (CNAE 55) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 17.85 3.3. Accommodation services (CNAE 55) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 15.41 3.3. Accommodation services (CNAE 55) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 23.97 3.3. Accommodation services (CNAE 55) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 47.52 3.3. Accommodation services (CNAE 55) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 9.21 3.3. Accommodation services (CNAE 55) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 8.99 3.3. Accommodation services (CNAE 55) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 6.66 3.3. Accommodation services (CNAE 55) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 11.89 3.3. Accommodation services (CNAE 55) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 67.91 3.3. Accommodation services (CNAE 55) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 64.46 3.3. Accommodation services (CNAE 55) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 79.05 3.3. Accommodation services (CNAE 55) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 95.54 3.3. Accommodation services (CNAE 55) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 34.47 3.3. Accommodation services (CNAE 55) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 30.19 3.3. Accommodation services (CNAE 55) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 47.83 3.3. Accommodation services (CNAE 55) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 71.08 3.3. Accommodation services (CNAE 55) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 33.33 3.3. Accommodation services (CNAE 55) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 29.92 3.3. Accommodation services (CNAE 55) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 42.95 3.3. Accommodation services (CNAE 55) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 68.69 3.3. Accommodation services (CNAE 55) D.7 % of enterprises with Internet connection and website/web page (3) Total 97.32 3.3. Accommodation services (CNAE 55) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 97.40 3.3. Accommodation services (CNAE 55) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 96.49 3.3. Accommodation services (CNAE 55) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 100.00 3.3. Accommodation services (CNAE 55) D.7.1.A Web Services: Company Presentation (4) Total 95.50 3.3. Accommodation services (CNAE 55) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 95.30 3.3. Accommodation services (CNAE 55) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 95.95 3.3. Accommodation services (CNAE 55) D.7.1.A Web Services: Company Presentation (4) 250 or more 98.29 3.3. Accommodation services (CNAE 55) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 82.11 3.3. Accommodation services (CNAE 55) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 79.58 3.3. Accommodation services (CNAE 55) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 92.04 3.3. Accommodation services (CNAE 55) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 91.93 3.3. Accommodation services (CNAE 55) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 84.33 3.3. Accommodation services (CNAE 55) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 81.28 3.3. Accommodation services (CNAE 55) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 96.82 3.3. Accommodation services (CNAE 55) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 93.51 3.3. Accommodation services (CNAE 55) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 30.84 3.3. Accommodation services (CNAE 55) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 28.62 3.3. Accommodation services (CNAE 55) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 39.92 3.3. Accommodation services (CNAE 55) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 37.55 3.3. Accommodation services (CNAE 55) D.7.1.E Web Services: Online order tracking (4) Total 34.15 3.3. Accommodation services (CNAE 55) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 33.64 3.3. Accommodation services (CNAE 55) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 33.85 3.3. Accommodation services (CNAE 55) D.7.1.E Web Services: Online order tracking (4) 250 or more 49.26 3.3. Accommodation services (CNAE 55) D.7.1.F Web Services: Website customization for regular users (4) Total 12.59 3.3. Accommodation services (CNAE 55) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 12.15 3.3. Accommodation services (CNAE 55) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 13.12 3.3. Accommodation services (CNAE 55) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 21.05 3.3. Accommodation services (CNAE 55) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 74.23 3.3. Accommodation services (CNAE 55) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 71.26 3.3. Accommodation services (CNAE 55) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 84.99 3.3. Accommodation services (CNAE 55) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 91.19 3.3. Accommodation services (CNAE 55) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 89.76 3.3. Accommodation services (CNAE 55) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 88.08 3.3. Accommodation services (CNAE 55) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 96.21 3.3. Accommodation services (CNAE 55) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 97.04 3.3. Accommodation services (CNAE 55) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 27.18 3.3. Accommodation services (CNAE 55) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 22.58 3.3. Accommodation services (CNAE 55) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 42.97 3.3. Accommodation services (CNAE 55) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 58.01 3.3. Accommodation services (CNAE 55) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 32.43 3.3. Accommodation services (CNAE 55) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 29.42 3.3. Accommodation services (CNAE 55) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 43.01 3.3. Accommodation services (CNAE 55) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 51.23 3.3. Accommodation services (CNAE 55) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 92.86 3.3. Accommodation services (CNAE 55) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 91.63 3.3. Accommodation services (CNAE 55) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 97.24 3.3. Accommodation services (CNAE 55) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 100.00 3.3. Accommodation services (CNAE 55) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 85.27 3.3. Accommodation services (CNAE 55) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 84.15 3.3. Accommodation services (CNAE 55) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 87.91 3.3. Accommodation services (CNAE 55) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 100.00 3.3. Accommodation services (CNAE 55) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 86.86 3.3. Accommodation services (CNAE 55) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 85.38 3.3. Accommodation services (CNAE 55) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 91.40 3.3. Accommodation services (CNAE 55) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 100.00 3.3. Accommodation services (CNAE 55) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 74.53 3.3. Accommodation services (CNAE 55) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 71.16 3.3. Accommodation services (CNAE 55) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 86.24 3.3. Accommodation services (CNAE 55) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 96.16 3.3. Accommodation services (CNAE 55) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 76.26 3.3. Accommodation services (CNAE 55) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 73.77 3.3. Accommodation services (CNAE 55) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 84.39 3.3. Accommodation services (CNAE 55) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 95.54 3.3. Accommodation services (CNAE 55) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 65.64 3.3. Accommodation services (CNAE 55) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 62.18 3.3. Accommodation services (CNAE 55) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 77.50 3.3. Accommodation services (CNAE 55) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 88.91 3.3. Accommodation services (CNAE 55) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 54.31 3.3. Accommodation services (CNAE 55) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 47.02 3.3. Accommodation services (CNAE 55) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 81.42 3.3. Accommodation services (CNAE 55) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 90.94 3.3. Accommodation services (CNAE 55) D.10 % of enterprises that pay to advertise on the Internet (3) Total 60.24 3.3. Accommodation services (CNAE 55) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 56.49 3.3. Accommodation services (CNAE 55) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 74.05 3.3. Accommodation services (CNAE 55) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 80.06 3.3. Accommodation services (CNAE 55) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 56.40 3.3. Accommodation services (CNAE 55) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 52.84 3.3. Accommodation services (CNAE 55) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 69.24 3.3. Accommodation services (CNAE 55) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 76.64 3.3. Accommodation services (CNAE 55) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 84.14 3.3. Accommodation services (CNAE 55) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 84.80 3.3. Accommodation services (CNAE 55) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 80.56 3.3. Accommodation services (CNAE 55) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 90.86 3.3. Accommodation services (CNAE 55) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 42.75 3.3. Accommodation services (CNAE 55) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 43.11 3.3. Accommodation services (CNAE 55) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 40.17 3.3. Accommodation services (CNAE 55) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 49.91 3.3. Accommodation services (CNAE 55) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 40.75 3.3. Accommodation services (CNAE 55) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 42.84 3.3. Accommodation services (CNAE 55) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 32.62 3.3. Accommodation services (CNAE 55) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 45.27 3.3. Accommodation services (CNAE 55) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 54.12 3.3. Accommodation services (CNAE 55) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 54.62 3.3. Accommodation services (CNAE 55) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 51.09 3.3. Accommodation services (CNAE 55) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 60.85 3.3. Accommodation services (CNAE 55) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 62.50 3.3. Accommodation services (CNAE 55) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 57.91 3.3. Accommodation services (CNAE 55) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 79.73 3.3. Accommodation services (CNAE 55) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 84.58 3.3. Accommodation services (CNAE 55) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 28.32 3.3. Accommodation services (CNAE 55) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 27.14 3.3. Accommodation services (CNAE 55) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 29.88 3.3. Accommodation services (CNAE 55) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 41.62 3.3. Accommodation services (CNAE 55) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.03 3.3. Accommodation services (CNAE 55) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.69 3.3. Accommodation services (CNAE 55) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 100.00 3.3. Accommodation services (CNAE 55) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 3.3. Accommodation services (CNAE 55) E.1 Social Media: % of enterprises that use Social Media (3) Total 83.29 3.3. Accommodation services (CNAE 55) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 81.38 3.3. Accommodation services (CNAE 55) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 90.44 3.3. Accommodation services (CNAE 55) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 92.78 3.3. Accommodation services (CNAE 55) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 99.07 3.3. Accommodation services (CNAE 55) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 98.80 3.3. Accommodation services (CNAE 55) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 100.00 3.3. Accommodation services (CNAE 55) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 100.00 3.3. Accommodation services (CNAE 55) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 45.91 3.3. Accommodation services (CNAE 55) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 42.41 3.3. Accommodation services (CNAE 55) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 54.89 3.3. Accommodation services (CNAE 55) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 76.95 3.3. Accommodation services (CNAE 55) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 50.98 3.3. Accommodation services (CNAE 55) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 46.22 3.3. Accommodation services (CNAE 55) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 64.45 3.3. Accommodation services (CNAE 55) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 86.17 3.3. Accommodation services (CNAE 55) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 8.17 3.3. Accommodation services (CNAE 55) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 8.46 3.3. Accommodation services (CNAE 55) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 5.87 3.3. Accommodation services (CNAE 55) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 14.41 3.3. Accommodation services (CNAE 55) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 66.62 3.3. Accommodation services (CNAE 55) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 66.54 3.3. Accommodation services (CNAE 55) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 64.01 3.3. Accommodation services (CNAE 55) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 83.78 3.3. Accommodation services (CNAE 55) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 29.99 3.3. Accommodation services (CNAE 55) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 30.13 3.3. Accommodation services (CNAE 55) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 32.16 3.3. Accommodation services (CNAE 55) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 14.20 3.3. Accommodation services (CNAE 55) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 0.33 3.3. Accommodation services (CNAE 55) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 0.42 3.3. Accommodation services (CNAE 55) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 0.00 3.3. Accommodation services (CNAE 55) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 0.00 3.3. Accommodation services (CNAE 55) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 20.32 3.3. Accommodation services (CNAE 55) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 14.07 3.3. Accommodation services (CNAE 55) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 41.67 3.3. Accommodation services (CNAE 55) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 63.03 3.3. Accommodation services (CNAE 55) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 78.17 3.3. Accommodation services (CNAE 55) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 75.15 3.3. Accommodation services (CNAE 55) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 82.82 3.3. Accommodation services (CNAE 55) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 78.16 3.3. Accommodation services (CNAE 55) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 28.25 3.3. Accommodation services (CNAE 55) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 21.77 3.3. Accommodation services (CNAE 55) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 35.09 3.3. Accommodation services (CNAE 55) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 40.71 3.3. Accommodation services (CNAE 55) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 66.97 3.3. Accommodation services (CNAE 55) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 71.20 3.3. Accommodation services (CNAE 55) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 59.86 3.3. Accommodation services (CNAE 55) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 69.30 3.3. Accommodation services (CNAE 55) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 59.91 3.3. Accommodation services (CNAE 55) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 63.25 3.3. Accommodation services (CNAE 55) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 55.15 3.3. Accommodation services (CNAE 55) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 58.42 3.3. Accommodation services (CNAE 55) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 36.15 3.3. Accommodation services (CNAE 55) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 43.29 3.3. Accommodation services (CNAE 55) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 26.49 3.3. Accommodation services (CNAE 55) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 30.87 3.3. Accommodation services (CNAE 55) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 40.04 3.3. Accommodation services (CNAE 55) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 44.34 3.3. Accommodation services (CNAE 55) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 34.02 3.3. Accommodation services (CNAE 55) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 37.64 3.3. Accommodation services (CNAE 55) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 33.16 3.3. Accommodation services (CNAE 55) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 37.39 3.3. Accommodation services (CNAE 55) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 23.67 3.3. Accommodation services (CNAE 55) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 44.84 3.3. Accommodation services (CNAE 55) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 56.81 3.3. Accommodation services (CNAE 55) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 48.75 3.3. Accommodation services (CNAE 55) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 63.04 3.3. Accommodation services (CNAE 55) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 81.18 3.3. Accommodation services (CNAE 55) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 58.52 3.3. Accommodation services (CNAE 55) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 58.09 3.3. Accommodation services (CNAE 55) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 57.34 3.3. Accommodation services (CNAE 55) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 65.79 3.3. Accommodation services (CNAE 55) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 45.93 3.3. Accommodation services (CNAE 55) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 42.55 3.3. Accommodation services (CNAE 55) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 56.95 3.3. Accommodation services (CNAE 55) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 72.08 3.3. Accommodation services (CNAE 55) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 42.37 3.3. Accommodation services (CNAE 55) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 39.50 3.3. Accommodation services (CNAE 55) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 51.45 3.3. Accommodation services (CNAE 55) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 66.39 3.3. Accommodation services (CNAE 55) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 37.89 3.3. Accommodation services (CNAE 55) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 34.40 3.3. Accommodation services (CNAE 55) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 48.45 3.3. Accommodation services (CNAE 55) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 69.51 3.3. Accommodation services (CNAE 55) H.1 % of enterprises that analyzed Big Data Total 17.34 3.3. Accommodation services (CNAE 55) H.1 % of enterprises that analyzed Big Data From 10 to 49 17.50 3.3. Accommodation services (CNAE 55) H.1 % of enterprises that analyzed Big Data From 50 to 249 16.35 3.3. Accommodation services (CNAE 55) H.1 % of enterprises that analyzed Big Data 250 or more 18.71 3.3. Accommodation services (CNAE 55) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 33.44 3.3. Accommodation services (CNAE 55) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 33.79 3.3. Accommodation services (CNAE 55) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 32.47 3.3. Accommodation services (CNAE 55) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 29.63 3.3. Accommodation services (CNAE 55) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 39.35 3.3. Accommodation services (CNAE 55) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 43.33 3.3. Accommodation services (CNAE 55) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 25.48 3.3. Accommodation services (CNAE 55) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 10.65 3.3. Accommodation services (CNAE 55) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 87.31 3.3. Accommodation services (CNAE 55) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 87.36 3.3. Accommodation services (CNAE 55) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 86.41 3.3. Accommodation services (CNAE 55) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 90.87 3.3. Accommodation services (CNAE 55) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 22.50 3.3. Accommodation services (CNAE 55) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 26.54 3.3. Accommodation services (CNAE 55) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 5.34 3.3. Accommodation services (CNAE 55) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 9.13 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 75.82 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 73.23 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 87.61 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 80.06 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 41.32 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 45.56 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 20.16 3.3. Accommodation services (CNAE 55) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 43.78 3.3. Accommodation services (CNAE 55) I.1 ICT Security: % of enterprises with internal security systems Total 92.09 3.3. Accommodation services (CNAE 55) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 91.26 3.3. Accommodation services (CNAE 55) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 94.68 3.3. Accommodation services (CNAE 55) I.1 ICT Security: % of enterprises with internal security systems 250 or more 99.15 3.3. Accommodation services (CNAE 55) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 96.41 3.3. Accommodation services (CNAE 55) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 96.10 3.3. Accommodation services (CNAE 55) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 97.18 3.3. Accommodation services (CNAE 55) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 100.00 3.3. Accommodation services (CNAE 55) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 58.36 3.3. Accommodation services (CNAE 55) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 60.25 3.3. Accommodation services (CNAE 55) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 52.07 3.3. Accommodation services (CNAE 55) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 46.93 3.3. Accommodation services (CNAE 55) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 19.00 3.3. Accommodation services (CNAE 55) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 18.54 3.3. Accommodation services (CNAE 55) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 19.32 3.3. Accommodation services (CNAE 55) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 28.82 3.3. Accommodation services (CNAE 55) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 67.72 3.3. Accommodation services (CNAE 55) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 66.95 3.3. Accommodation services (CNAE 55) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 69.84 3.3. Accommodation services (CNAE 55) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 74.82 3.3. Accommodation services (CNAE 55) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 51.37 3.3. Accommodation services (CNAE 55) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 49.36 3.3. Accommodation services (CNAE 55) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 58.87 3.3. Accommodation services (CNAE 55) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 58.84 3.3. Accommodation services (CNAE 55) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 82.87 3.3. Accommodation services (CNAE 55) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 82.23 3.3. Accommodation services (CNAE 55) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 83.88 3.3. Accommodation services (CNAE 55) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 94.21 3.3. Accommodation services (CNAE 55) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 45.05 3.3. Accommodation services (CNAE 55) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 38.76 3.3. Accommodation services (CNAE 55) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 66.39 3.3. Accommodation services (CNAE 55) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 80.88 3.3. Accommodation services (CNAE 55) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 19.24 3.3. Accommodation services (CNAE 55) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 15.41 3.3. Accommodation services (CNAE 55) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 33.72 3.3. Accommodation services (CNAE 55) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 33.29 3.3. Accommodation services (CNAE 55) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 79.69 3.3. Accommodation services (CNAE 55) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 81.17 3.3. Accommodation services (CNAE 55) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 74.08 3.3. Accommodation services (CNAE 55) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 74.26 3.3. Accommodation services (CNAE 55) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 93.63 3.3. Accommodation services (CNAE 55) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 93.08 3.3. Accommodation services (CNAE 55) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 97.00 3.3. Accommodation services (CNAE 55) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 88.77 3.3. Accommodation services (CNAE 55) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 10.25 3.3. Accommodation services (CNAE 55) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 11.48 3.3. Accommodation services (CNAE 55) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 6.16 3.3. Accommodation services (CNAE 55) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 2.72 3.3. Accommodation services (CNAE 55) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 24.38 3.3. Accommodation services (CNAE 55) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 21.95 3.3. Accommodation services (CNAE 55) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 31.46 3.3. Accommodation services (CNAE 55) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 48.00 3.3. Accommodation services (CNAE 55) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 3.60 3.3. Accommodation services (CNAE 55) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 3.13 3.3. Accommodation services (CNAE 55) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 4.97 3.3. Accommodation services (CNAE 55) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 8.12 3.3. Accommodation services (CNAE 55) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 81.44 3.3. Accommodation services (CNAE 55) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 82.08 3.3. Accommodation services (CNAE 55) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 78.21 3.3. Accommodation services (CNAE 55) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 83.09 3.3. Accommodation services (CNAE 55) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 30,528.42 3.3. Accommodation services (CNAE 55) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 9,473.45 3.3. Accommodation services (CNAE 55) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 8,819.68 3.3. Accommodation services (CNAE 55) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 12,235.29 3.3. Accommodation services (CNAE 55) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 28,087.68 3.3. Accommodation services (CNAE 55) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 9,017.56 3.3. Accommodation services (CNAE 55) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 5,131.26 3.3. Accommodation services (CNAE 55) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 13,938.86 3.3. Accommodation services (CNAE 55) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 61,023.85 3.3. Accommodation services (CNAE 55) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 10,218.73 3.3. Accommodation services (CNAE 55) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 8,142.25 3.3. Accommodation services (CNAE 55) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 42,662.87 3.3. Accommodation services (CNAE 55) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 6,720.25 3.3. Accommodation services (CNAE 55) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 1,327.12 3.3. Accommodation services (CNAE 55) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 391.30 3.3. Accommodation services (CNAE 55) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 5,001.83 3.4. Information and communications (CNAE 58-63) B.1 % of enterprises that have computers Total 100.00 3.4. Information and communications (CNAE 58-63) B.1 % of enterprises that have computers From 10 to 49 100.00 3.4. Information and communications (CNAE 58-63) B.1 % of enterprises that have computers From 50 to 249 100.00 3.4. Information and communications (CNAE 58-63) B.1 % of enterprises that have computers 250 or more 100.00 3.4. Information and communications (CNAE 58-63) B.1.1 % Staff that use computers for corporate purposes Total 96.97 3.4. Information and communications (CNAE 58-63) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 94.89 3.4. Information and communications (CNAE 58-63) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 97.65 3.4. Information and communications (CNAE 58-63) B.1.1 % Staff that use computers for corporate purposes 250 or more 97.38 3.4. Information and communications (CNAE 58-63) B.2 % of enterprises that use some type of open source software Total 92.58 3.4. Information and communications (CNAE 58-63) B.2 % of enterprises that use some type of open source software From 10 to 49 91.59 3.4. Information and communications (CNAE 58-63) B.2 % of enterprises that use some type of open source software From 50 to 249 95.80 3.4. Information and communications (CNAE 58-63) B.2 % of enterprises that use some type of open source software 250 or more 94.48 3.4. Information and communications (CNAE 58-63) B.2.A % of enterprises that use open source software by type: Operating systems Total 66.10 3.4. Information and communications (CNAE 58-63) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 63.34 3.4. Information and communications (CNAE 58-63) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 73.50 3.4. Information and communications (CNAE 58-63) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 77.46 3.4. Information and communications (CNAE 58-63) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 88.23 3.4. Information and communications (CNAE 58-63) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 86.03 3.4. Information and communications (CNAE 58-63) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 95.80 3.4. Information and communications (CNAE 58-63) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 91.06 3.4. Information and communications (CNAE 58-63) B.2.C % of enterprises that use open source software by type: Office automation applications Total 66.87 3.4. Information and communications (CNAE 58-63) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 67.24 3.4. Information and communications (CNAE 58-63) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 66.12 3.4. Information and communications (CNAE 58-63) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 64.35 3.4. Information and communications (CNAE 58-63) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 63.69 3.4. Information and communications (CNAE 58-63) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 60.61 3.4. Information and communications (CNAE 58-63) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 71.32 3.4. Information and communications (CNAE 58-63) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 78.66 3.4. Information and communications (CNAE 58-63) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 55.22 3.4. Information and communications (CNAE 58-63) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 51.86 3.4. Information and communications (CNAE 58-63) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 64.27 3.4. Information and communications (CNAE 58-63) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 68.86 3.4. Information and communications (CNAE 58-63) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 59.50 3.4. Information and communications (CNAE 58-63) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 57.34 3.4. Information and communications (CNAE 58-63) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 65.26 3.4. Information and communications (CNAE 58-63) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 68.56 3.4. Information and communications (CNAE 58-63) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 0.54 3.4. Information and communications (CNAE 58-63) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 0.57 3.4. Information and communications (CNAE 58-63) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 0.27 3.4. Information and communications (CNAE 58-63) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 1.11 3.4. Information and communications (CNAE 58-63) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 2.24 3.4. Information and communications (CNAE 58-63) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 2.47 3.4. Information and communications (CNAE 58-63) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 1.42 3.4. Information and communications (CNAE 58-63) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 2.18 3.4. Information and communications (CNAE 58-63) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 1.93 3.4. Information and communications (CNAE 58-63) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 2.33 3.4. Information and communications (CNAE 58-63) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 0.64 3.4. Information and communications (CNAE 58-63) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 1.11 3.4. Information and communications (CNAE 58-63) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 1.39 3.4. Information and communications (CNAE 58-63) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 1.58 3.4. Information and communications (CNAE 58-63) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 0.61 3.4. Information and communications (CNAE 58-63) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 1.65 3.4. Information and communications (CNAE 58-63) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 1.40 3.4. Information and communications (CNAE 58-63) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 1.51 3.4. Information and communications (CNAE 58-63) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 1.08 3.4. Information and communications (CNAE 58-63) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 1.11 3.4. Information and communications (CNAE 58-63) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 0.84 3.4. Information and communications (CNAE 58-63) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 0.67 3.4. Information and communications (CNAE 58-63) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 0.54 3.4. Information and communications (CNAE 58-63) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 4.45 3.4. Information and communications (CNAE 58-63) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 75.30 3.4. Information and communications (CNAE 58-63) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 71.68 3.4. Information and communications (CNAE 58-63) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 85.32 3.4. Information and communications (CNAE 58-63) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 88.90 3.4. Information and communications (CNAE 58-63) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 62.63 3.4. Information and communications (CNAE 58-63) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 58.39 3.4. Information and communications (CNAE 58-63) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 73.17 3.4. Information and communications (CNAE 58-63) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 82.95 3.4. Information and communications (CNAE 58-63) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 85.29 3.4. Information and communications (CNAE 58-63) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 81.92 3.4. Information and communications (CNAE 58-63) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 93.36 3.4. Information and communications (CNAE 58-63) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 92.19 3.4. Information and communications (CNAE 58-63) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 76.92 3.4. Information and communications (CNAE 58-63) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 74.48 3.4. Information and communications (CNAE 58-63) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 80.99 3.4. Information and communications (CNAE 58-63) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 87.82 3.4. Information and communications (CNAE 58-63) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 49.14 3.4. Information and communications (CNAE 58-63) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 44.29 3.4. Information and communications (CNAE 58-63) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 61.96 3.4. Information and communications (CNAE 58-63) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 69.77 3.4. Information and communications (CNAE 58-63) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 22.93 3.4. Information and communications (CNAE 58-63) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 22.46 3.4. Information and communications (CNAE 58-63) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 25.71 3.4. Information and communications (CNAE 58-63) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 18.99 3.4. Information and communications (CNAE 58-63) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 73.54 3.4. Information and communications (CNAE 58-63) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 71.53 3.4. Information and communications (CNAE 58-63) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 80.88 3.4. Information and communications (CNAE 58-63) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 74.46 3.4. Information and communications (CNAE 58-63) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 19.95 3.4. Information and communications (CNAE 58-63) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 20.67 3.4. Information and communications (CNAE 58-63) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 16.83 3.4. Information and communications (CNAE 58-63) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 21.59 3.4. Information and communications (CNAE 58-63) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 78.96 3.4. Information and communications (CNAE 58-63) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 77.89 3.4. Information and communications (CNAE 58-63) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 83.60 3.4. Information and communications (CNAE 58-63) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 76.63 3.4. Information and communications (CNAE 58-63) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 15.06 3.4. Information and communications (CNAE 58-63) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 15.01 3.4. Information and communications (CNAE 58-63) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 14.34 3.4. Information and communications (CNAE 58-63) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 18.50 3.4. Information and communications (CNAE 58-63) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 48.90 3.4. Information and communications (CNAE 58-63) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 46.79 3.4. Information and communications (CNAE 58-63) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 55.34 3.4. Information and communications (CNAE 58-63) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 54.53 3.4. Information and communications (CNAE 58-63) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 34.08 3.4. Information and communications (CNAE 58-63) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 33.84 3.4. Information and communications (CNAE 58-63) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 34.47 3.4. Information and communications (CNAE 58-63) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 36.05 3.4. Information and communications (CNAE 58-63) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 54.87 3.4. Information and communications (CNAE 58-63) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 51.83 3.4. Information and communications (CNAE 58-63) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 64.69 3.4. Information and communications (CNAE 58-63) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 60.97 3.4. Information and communications (CNAE 58-63) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 31.48 3.4. Information and communications (CNAE 58-63) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 31.63 3.4. Information and communications (CNAE 58-63) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 30.16 3.4. Information and communications (CNAE 58-63) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 34.29 3.4. Information and communications (CNAE 58-63) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 53.20 3.4. Information and communications (CNAE 58-63) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 49.59 3.4. Information and communications (CNAE 58-63) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 64.67 3.4. Information and communications (CNAE 58-63) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 61.30 3.4. Information and communications (CNAE 58-63) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 31.72 3.4. Information and communications (CNAE 58-63) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 34.53 3.4. Information and communications (CNAE 58-63) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 22.49 3.4. Information and communications (CNAE 58-63) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 26.62 3.4. Information and communications (CNAE 58-63) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 55.35 3.4. Information and communications (CNAE 58-63) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 52.88 3.4. Information and communications (CNAE 58-63) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 63.13 3.4. Information and communications (CNAE 58-63) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 60.97 3.4. Information and communications (CNAE 58-63) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 28.25 3.4. Information and communications (CNAE 58-63) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 29.52 3.4. Information and communications (CNAE 58-63) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 24.73 3.4. Information and communications (CNAE 58-63) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 23.39 3.4. Information and communications (CNAE 58-63) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 61.00 3.4. Information and communications (CNAE 58-63) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 57.30 3.4. Information and communications (CNAE 58-63) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 72.34 3.4. Information and communications (CNAE 58-63) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 70.73 3.4. Information and communications (CNAE 58-63) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 30.17 3.4. Information and communications (CNAE 58-63) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 32.22 3.4. Information and communications (CNAE 58-63) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 24.03 3.4. Information and communications (CNAE 58-63) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 24.22 3.4. Information and communications (CNAE 58-63) D.1 % of enterprises with an Internet connection Total 99.96 3.4. Information and communications (CNAE 58-63) D.1 % of enterprises with an Internet connection From 10 to 49 100.00 3.4. Information and communications (CNAE 58-63) D.1 % of enterprises with an Internet connection From 50 to 249 100.00 3.4. Information and communications (CNAE 58-63) D.1 % of enterprises with an Internet connection 250 or more 99.20 3.4. Information and communications (CNAE 58-63) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 94.85 3.4. Information and communications (CNAE 58-63) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 92.80 3.4. Information and communications (CNAE 58-63) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 95.76 3.4. Information and communications (CNAE 58-63) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 95.15 3.4. Information and communications (CNAE 58-63) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.96 3.4. Information and communications (CNAE 58-63) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 100.00 3.4. Information and communications (CNAE 58-63) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 99.82 3.4. Information and communications (CNAE 58-63) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.4. Information and communications (CNAE 58-63) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 96.79 3.4. Information and communications (CNAE 58-63) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 95.83 3.4. Information and communications (CNAE 58-63) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 99.57 3.4. Information and communications (CNAE 58-63) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 100.00 3.4. Information and communications (CNAE 58-63) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 57.02 3.4. Information and communications (CNAE 58-63) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 53.13 3.4. Information and communications (CNAE 58-63) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 67.63 3.4. Information and communications (CNAE 58-63) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 72.45 3.4. Information and communications (CNAE 58-63) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 74.65 3.4. Information and communications (CNAE 58-63) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 71.11 3.4. Information and communications (CNAE 58-63) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 84.53 3.4. Information and communications (CNAE 58-63) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 87.79 3.4. Information and communications (CNAE 58-63) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 8.23 3.4. Information and communications (CNAE 58-63) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 4.52 3.4. Information and communications (CNAE 58-63) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 14.83 3.4. Information and communications (CNAE 58-63) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 36.31 3.4. Information and communications (CNAE 58-63) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 0.00 3.4. Information and communications (CNAE 58-63) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 0.00 3.4. Information and communications (CNAE 58-63) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.00 3.4. Information and communications (CNAE 58-63) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 3.4. Information and communications (CNAE 58-63) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 4.57 3.4. Information and communications (CNAE 58-63) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 4.01 3.4. Information and communications (CNAE 58-63) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 7.31 3.4. Information and communications (CNAE 58-63) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 2.07 3.4. Information and communications (CNAE 58-63) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 10.95 3.4. Information and communications (CNAE 58-63) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 11.48 3.4. Information and communications (CNAE 58-63) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 9.25 3.4. Information and communications (CNAE 58-63) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 9.82 3.4. Information and communications (CNAE 58-63) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 28.87 3.4. Information and communications (CNAE 58-63) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 29.39 3.4. Information and communications (CNAE 58-63) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 28.00 3.4. Information and communications (CNAE 58-63) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 24.69 3.4. Information and communications (CNAE 58-63) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 52.41 3.4. Information and communications (CNAE 58-63) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 50.94 3.4. Information and communications (CNAE 58-63) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 55.02 3.4. Information and communications (CNAE 58-63) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 63.42 3.4. Information and communications (CNAE 58-63) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 96.32 3.4. Information and communications (CNAE 58-63) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 95.80 3.4. Information and communications (CNAE 58-63) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 97.31 3.4. Information and communications (CNAE 58-63) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 100.00 3.4. Information and communications (CNAE 58-63) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 84.47 3.4. Information and communications (CNAE 58-63) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 81.61 3.4. Information and communications (CNAE 58-63) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 91.76 3.4. Information and communications (CNAE 58-63) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 97.85 3.4. Information and communications (CNAE 58-63) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 85.82 3.4. Information and communications (CNAE 58-63) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 84.25 3.4. Information and communications (CNAE 58-63) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 90.01 3.4. Information and communications (CNAE 58-63) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 92.40 3.4. Information and communications (CNAE 58-63) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 36.20 3.4. Information and communications (CNAE 58-63) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 34.03 3.4. Information and communications (CNAE 58-63) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 39.36 3.4. Information and communications (CNAE 58-63) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 55.28 3.4. Information and communications (CNAE 58-63) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 53.75 3.4. Information and communications (CNAE 58-63) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 47.87 3.4. Information and communications (CNAE 58-63) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 45.21 3.4. Information and communications (CNAE 58-63) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 58.99 3.4. Information and communications (CNAE 58-63) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 94.82 3.4. Information and communications (CNAE 58-63) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 93.64 3.4. Information and communications (CNAE 58-63) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 98.33 3.4. Information and communications (CNAE 58-63) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 98.34 3.4. Information and communications (CNAE 58-63) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 71.76 3.4. Information and communications (CNAE 58-63) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 66.84 3.4. Information and communications (CNAE 58-63) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 85.00 3.4. Information and communications (CNAE 58-63) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 91.96 3.4. Information and communications (CNAE 58-63) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 73.52 3.4. Information and communications (CNAE 58-63) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 70.34 3.4. Information and communications (CNAE 58-63) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 81.36 3.4. Information and communications (CNAE 58-63) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 89.17 3.4. Information and communications (CNAE 58-63) D.7 % of enterprises with Internet connection and website/web page (3) Total 91.54 3.4. Information and communications (CNAE 58-63) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 90.46 3.4. Information and communications (CNAE 58-63) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 95.26 3.4. Information and communications (CNAE 58-63) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 92.83 3.4. Information and communications (CNAE 58-63) D.7.1.A Web Services: Company Presentation (4) Total 94.64 3.4. Information and communications (CNAE 58-63) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 94.84 3.4. Information and communications (CNAE 58-63) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 93.81 3.4. Information and communications (CNAE 58-63) D.7.1.A Web Services: Company Presentation (4) 250 or more 95.06 3.4. Information and communications (CNAE 58-63) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 25.41 3.4. Information and communications (CNAE 58-63) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 25.39 3.4. Information and communications (CNAE 58-63) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 25.15 3.4. Information and communications (CNAE 58-63) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 26.64 3.4. Information and communications (CNAE 58-63) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 50.62 3.4. Information and communications (CNAE 58-63) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 51.17 3.4. Information and communications (CNAE 58-63) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 48.26 3.4. Information and communications (CNAE 58-63) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 52.03 3.4. Information and communications (CNAE 58-63) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 9.04 3.4. Information and communications (CNAE 58-63) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 8.46 3.4. Information and communications (CNAE 58-63) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 7.94 3.4. Information and communications (CNAE 58-63) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 21.47 3.4. Information and communications (CNAE 58-63) D.7.1.E Web Services: Online order tracking (4) Total 7.95 3.4. Information and communications (CNAE 58-63) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 6.30 3.4. Information and communications (CNAE 58-63) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 11.06 3.4. Information and communications (CNAE 58-63) D.7.1.E Web Services: Online order tracking (4) 250 or more 18.87 3.4. Information and communications (CNAE 58-63) D.7.1.F Web Services: Website customization for regular users (4) Total 12.63 3.4. Information and communications (CNAE 58-63) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 11.39 3.4. Information and communications (CNAE 58-63) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 13.76 3.4. Information and communications (CNAE 58-63) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 25.53 3.4. Information and communications (CNAE 58-63) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 74.33 3.4. Information and communications (CNAE 58-63) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 72.57 3.4. Information and communications (CNAE 58-63) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 78.32 3.4. Information and communications (CNAE 58-63) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 83.26 3.4. Information and communications (CNAE 58-63) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 78.99 3.4. Information and communications (CNAE 58-63) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 75.80 3.4. Information and communications (CNAE 58-63) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 86.44 3.4. Information and communications (CNAE 58-63) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 94.48 3.4. Information and communications (CNAE 58-63) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 42.16 3.4. Information and communications (CNAE 58-63) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 33.92 3.4. Information and communications (CNAE 58-63) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 64.21 3.4. Information and communications (CNAE 58-63) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 70.99 3.4. Information and communications (CNAE 58-63) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 48.45 3.4. Information and communications (CNAE 58-63) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 51.25 3.4. Information and communications (CNAE 58-63) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 38.36 3.4. Information and communications (CNAE 58-63) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 48.67 3.4. Information and communications (CNAE 58-63) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 95.54 3.4. Information and communications (CNAE 58-63) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 95.18 3.4. Information and communications (CNAE 58-63) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 96.01 3.4. Information and communications (CNAE 58-63) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.88 3.4. Information and communications (CNAE 58-63) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 91.21 3.4. Information and communications (CNAE 58-63) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 90.01 3.4. Information and communications (CNAE 58-63) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 94.08 3.4. Information and communications (CNAE 58-63) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.41 3.4. Information and communications (CNAE 58-63) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 89.07 3.4. Information and communications (CNAE 58-63) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 87.33 3.4. Information and communications (CNAE 58-63) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 93.19 3.4. Information and communications (CNAE 58-63) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 98.34 3.4. Information and communications (CNAE 58-63) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 82.79 3.4. Information and communications (CNAE 58-63) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 79.49 3.4. Information and communications (CNAE 58-63) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 91.43 3.4. Information and communications (CNAE 58-63) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 97.22 3.4. Information and communications (CNAE 58-63) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 86.63 3.4. Information and communications (CNAE 58-63) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 84.46 3.4. Information and communications (CNAE 58-63) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 93.06 3.4. Information and communications (CNAE 58-63) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 93.30 3.4. Information and communications (CNAE 58-63) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 79.69 3.4. Information and communications (CNAE 58-63) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 77.67 3.4. Information and communications (CNAE 58-63) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 84.75 3.4. Information and communications (CNAE 58-63) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 89.33 3.4. Information and communications (CNAE 58-63) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 88.92 3.4. Information and communications (CNAE 58-63) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 86.18 3.4. Information and communications (CNAE 58-63) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 96.88 3.4. Information and communications (CNAE 58-63) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 97.87 3.4. Information and communications (CNAE 58-63) D.10 % of enterprises that pay to advertise on the Internet (3) Total 32.28 3.4. Information and communications (CNAE 58-63) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 32.31 3.4. Information and communications (CNAE 58-63) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 28.88 3.4. Information and communications (CNAE 58-63) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 44.87 3.4. Information and communications (CNAE 58-63) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 29.22 3.4. Information and communications (CNAE 58-63) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 29.24 3.4. Information and communications (CNAE 58-63) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 26.28 3.4. Information and communications (CNAE 58-63) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 40.04 3.4. Information and communications (CNAE 58-63) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 84.06 3.4. Information and communications (CNAE 58-63) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 84.23 3.4. Information and communications (CNAE 58-63) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 84.28 3.4. Information and communications (CNAE 58-63) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 81.64 3.4. Information and communications (CNAE 58-63) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 54.66 3.4. Information and communications (CNAE 58-63) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 54.39 3.4. Information and communications (CNAE 58-63) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 53.57 3.4. Information and communications (CNAE 58-63) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 60.13 3.4. Information and communications (CNAE 58-63) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 38.53 3.4. Information and communications (CNAE 58-63) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 36.44 3.4. Information and communications (CNAE 58-63) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 43.20 3.4. Information and communications (CNAE 58-63) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 48.78 3.4. Information and communications (CNAE 58-63) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 62.74 3.4. Information and communications (CNAE 58-63) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 64.75 3.4. Information and communications (CNAE 58-63) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 51.65 3.4. Information and communications (CNAE 58-63) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 69.37 3.4. Information and communications (CNAE 58-63) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 82.95 3.4. Information and communications (CNAE 58-63) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 82.38 3.4. Information and communications (CNAE 58-63) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 84.22 3.4. Information and communications (CNAE 58-63) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 86.39 3.4. Information and communications (CNAE 58-63) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 41.71 3.4. Information and communications (CNAE 58-63) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 39.48 3.4. Information and communications (CNAE 58-63) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 44.37 3.4. Information and communications (CNAE 58-63) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 62.32 3.4. Information and communications (CNAE 58-63) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.31 3.4. Information and communications (CNAE 58-63) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 100.00 3.4. Information and communications (CNAE 58-63) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 97.27 3.4. Information and communications (CNAE 58-63) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 97.45 3.4. Information and communications (CNAE 58-63) E.1 Social Media: % of enterprises that use Social Media (3) Total 77.03 3.4. Information and communications (CNAE 58-63) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 74.73 3.4. Information and communications (CNAE 58-63) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 83.02 3.4. Information and communications (CNAE 58-63) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 87.28 3.4. Information and communications (CNAE 58-63) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 97.78 3.4. Information and communications (CNAE 58-63) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 97.81 3.4. Information and communications (CNAE 58-63) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 97.54 3.4. Information and communications (CNAE 58-63) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 98.34 3.4. Information and communications (CNAE 58-63) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 71.93 3.4. Information and communications (CNAE 58-63) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 70.20 3.4. Information and communications (CNAE 58-63) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 75.37 3.4. Information and communications (CNAE 58-63) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 80.83 3.4. Information and communications (CNAE 58-63) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 60.24 3.4. Information and communications (CNAE 58-63) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 58.07 3.4. Information and communications (CNAE 58-63) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 62.56 3.4. Information and communications (CNAE 58-63) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 78.56 3.4. Information and communications (CNAE 58-63) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 33.74 3.4. Information and communications (CNAE 58-63) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 32.02 3.4. Information and communications (CNAE 58-63) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 36.57 3.4. Information and communications (CNAE 58-63) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 44.51 3.4. Information and communications (CNAE 58-63) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 67.55 3.4. Information and communications (CNAE 58-63) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 66.01 3.4. Information and communications (CNAE 58-63) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 72.70 3.4. Information and communications (CNAE 58-63) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 67.82 3.4. Information and communications (CNAE 58-63) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 28.19 3.4. Information and communications (CNAE 58-63) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 29.27 3.4. Information and communications (CNAE 58-63) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 24.48 3.4. Information and communications (CNAE 58-63) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 28.50 3.4. Information and communications (CNAE 58-63) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 2.51 3.4. Information and communications (CNAE 58-63) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.26 3.4. Information and communications (CNAE 58-63) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 0.51 3.4. Information and communications (CNAE 58-63) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 0.53 3.4. Information and communications (CNAE 58-63) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 56.76 3.4. Information and communications (CNAE 58-63) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 55.35 3.4. Information and communications (CNAE 58-63) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 59.47 3.4. Information and communications (CNAE 58-63) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 66.57 3.4. Information and communications (CNAE 58-63) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 77.95 3.4. Information and communications (CNAE 58-63) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 80.48 3.4. Information and communications (CNAE 58-63) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 72.25 3.4. Information and communications (CNAE 58-63) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 67.20 3.4. Information and communications (CNAE 58-63) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 46.61 3.4. Information and communications (CNAE 58-63) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 45.00 3.4. Information and communications (CNAE 58-63) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 50.62 3.4. Information and communications (CNAE 58-63) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 52.20 3.4. Information and communications (CNAE 58-63) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 75.21 3.4. Information and communications (CNAE 58-63) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 78.25 3.4. Information and communications (CNAE 58-63) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 66.11 3.4. Information and communications (CNAE 58-63) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 69.92 3.4. Information and communications (CNAE 58-63) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 74.36 3.4. Information and communications (CNAE 58-63) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 72.68 3.4. Information and communications (CNAE 58-63) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 77.45 3.4. Information and communications (CNAE 58-63) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 83.93 3.4. Information and communications (CNAE 58-63) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 27.90 3.4. Information and communications (CNAE 58-63) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 27.19 3.4. Information and communications (CNAE 58-63) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 25.61 3.4. Information and communications (CNAE 58-63) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 44.24 3.4. Information and communications (CNAE 58-63) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 41.49 3.4. Information and communications (CNAE 58-63) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 44.92 3.4. Information and communications (CNAE 58-63) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 27.41 3.4. Information and communications (CNAE 58-63) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 48.48 3.4. Information and communications (CNAE 58-63) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 51.44 3.4. Information and communications (CNAE 58-63) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 54.07 3.4. Information and communications (CNAE 58-63) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 41.53 3.4. Information and communications (CNAE 58-63) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 53.81 3.4. Information and communications (CNAE 58-63) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 73.19 3.4. Information and communications (CNAE 58-63) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 73.75 3.4. Information and communications (CNAE 58-63) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 71.17 3.4. Information and communications (CNAE 58-63) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 73.34 3.4. Information and communications (CNAE 58-63) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 59.91 3.4. Information and communications (CNAE 58-63) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 59.65 3.4. Information and communications (CNAE 58-63) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 58.66 3.4. Information and communications (CNAE 58-63) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 67.23 3.4. Information and communications (CNAE 58-63) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 58.66 3.4. Information and communications (CNAE 58-63) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 55.27 3.4. Information and communications (CNAE 58-63) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 66.49 3.4. Information and communications (CNAE 58-63) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 77.24 3.4. Information and communications (CNAE 58-63) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 55.76 3.4. Information and communications (CNAE 58-63) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 52.39 3.4. Information and communications (CNAE 58-63) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 63.45 3.4. Information and communications (CNAE 58-63) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 74.65 3.4. Information and communications (CNAE 58-63) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 47.26 3.4. Information and communications (CNAE 58-63) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 44.43 3.4. Information and communications (CNAE 58-63) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 52.09 3.4. Information and communications (CNAE 58-63) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 69.27 3.4. Information and communications (CNAE 58-63) H.1 % of enterprises that analyzed Big Data Total 18.79 3.4. Information and communications (CNAE 58-63) H.1 % of enterprises that analyzed Big Data From 10 to 49 16.19 3.4. Information and communications (CNAE 58-63) H.1 % of enterprises that analyzed Big Data From 50 to 249 23.44 3.4. Information and communications (CNAE 58-63) H.1 % of enterprises that analyzed Big Data 250 or more 38.19 3.4. Information and communications (CNAE 58-63) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 49.52 3.4. Information and communications (CNAE 58-63) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 44.19 3.4. Information and communications (CNAE 58-63) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 56.17 3.4. Information and communications (CNAE 58-63) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 66.21 3.4. Information and communications (CNAE 58-63) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 47.85 3.4. Information and communications (CNAE 58-63) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 48.29 3.4. Information and communications (CNAE 58-63) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 41.48 3.4. Information and communications (CNAE 58-63) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 60.03 3.4. Information and communications (CNAE 58-63) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 66.55 3.4. Information and communications (CNAE 58-63) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 59.89 3.4. Information and communications (CNAE 58-63) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 79.40 3.4. Information and communications (CNAE 58-63) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 76.89 3.4. Information and communications (CNAE 58-63) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 36.12 3.4. Information and communications (CNAE 58-63) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 33.73 3.4. Information and communications (CNAE 58-63) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 35.57 3.4. Information and communications (CNAE 58-63) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 51.86 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 91.19 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 89.52 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 93.45 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 95.99 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 33.25 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 34.04 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 28.41 3.4. Information and communications (CNAE 58-63) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 39.79 3.4. Information and communications (CNAE 58-63) I.1 ICT Security: % of enterprises with internal security systems Total 96.43 3.4. Information and communications (CNAE 58-63) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 95.79 3.4. Information and communications (CNAE 58-63) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 98.09 3.4. Information and communications (CNAE 58-63) I.1 ICT Security: % of enterprises with internal security systems 250 or more 99.20 3.4. Information and communications (CNAE 58-63) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 98.18 3.4. Information and communications (CNAE 58-63) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 97.99 3.4. Information and communications (CNAE 58-63) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 98.40 3.4. Information and communications (CNAE 58-63) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 100.00 3.4. Information and communications (CNAE 58-63) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 51.82 3.4. Information and communications (CNAE 58-63) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 48.58 3.4. Information and communications (CNAE 58-63) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 58.03 3.4. Information and communications (CNAE 58-63) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 73.13 3.4. Information and communications (CNAE 58-63) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 29.35 3.4. Information and communications (CNAE 58-63) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 27.73 3.4. Information and communications (CNAE 58-63) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 33.57 3.4. Information and communications (CNAE 58-63) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 35.71 3.4. Information and communications (CNAE 58-63) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 85.14 3.4. Information and communications (CNAE 58-63) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 85.43 3.4. Information and communications (CNAE 58-63) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 83.46 3.4. Information and communications (CNAE 58-63) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 87.38 3.4. Information and communications (CNAE 58-63) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 69.38 3.4. Information and communications (CNAE 58-63) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 67.47 3.4. Information and communications (CNAE 58-63) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 71.49 3.4. Information and communications (CNAE 58-63) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 87.78 3.4. Information and communications (CNAE 58-63) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 90.37 3.4. Information and communications (CNAE 58-63) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 89.23 3.4. Information and communications (CNAE 58-63) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 94.02 3.4. Information and communications (CNAE 58-63) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 92.78 3.4. Information and communications (CNAE 58-63) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 49.04 3.4. Information and communications (CNAE 58-63) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 46.07 3.4. Information and communications (CNAE 58-63) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 54.92 3.4. Information and communications (CNAE 58-63) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 67.14 3.4. Information and communications (CNAE 58-63) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 8.66 3.4. Information and communications (CNAE 58-63) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 6.63 3.4. Information and communications (CNAE 58-63) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 13.36 3.4. Information and communications (CNAE 58-63) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 18.33 3.4. Information and communications (CNAE 58-63) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 78.75 3.4. Information and communications (CNAE 58-63) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 78.62 3.4. Information and communications (CNAE 58-63) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 80.38 3.4. Information and communications (CNAE 58-63) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 74.31 3.4. Information and communications (CNAE 58-63) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 81.44 3.4. Information and communications (CNAE 58-63) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 80.98 3.4. Information and communications (CNAE 58-63) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 81.52 3.4. Information and communications (CNAE 58-63) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 87.42 3.4. Information and communications (CNAE 58-63) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 10.67 3.4. Information and communications (CNAE 58-63) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 11.91 3.4. Information and communications (CNAE 58-63) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 6.46 3.4. Information and communications (CNAE 58-63) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 9.89 3.4. Information and communications (CNAE 58-63) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 17.40 3.4. Information and communications (CNAE 58-63) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 14.07 3.4. Information and communications (CNAE 58-63) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 24.92 3.4. Information and communications (CNAE 58-63) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 36.31 3.4. Information and communications (CNAE 58-63) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 4.52 3.4. Information and communications (CNAE 58-63) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 3.59 3.4. Information and communications (CNAE 58-63) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 6.14 3.4. Information and communications (CNAE 58-63) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 11.66 3.4. Information and communications (CNAE 58-63) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 83.71 3.4. Information and communications (CNAE 58-63) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 84.05 3.4. Information and communications (CNAE 58-63) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 84.63 3.4. Information and communications (CNAE 58-63) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 75.49 3.4. Information and communications (CNAE 58-63) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 1,583,428.24 3.4. Information and communications (CNAE 58-63) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 43,523.06 3.4. Information and communications (CNAE 58-63) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 223,165.26 3.4. Information and communications (CNAE 58-63) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 1,316,739.93 3.4. Information and communications (CNAE 58-63) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 1,120,252.89 3.4. Information and communications (CNAE 58-63) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 26,467.99 3.4. Information and communications (CNAE 58-63) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 310,569.37 3.4. Information and communications (CNAE 58-63) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 783,215.53 3.4. Information and communications (CNAE 58-63) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 1,689,873.56 3.4. Information and communications (CNAE 58-63) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 62,128.42 3.4. Information and communications (CNAE 58-63) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 490,954.48 3.4. Information and communications (CNAE 58-63) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 1,136,790.65 3.4. Information and communications (CNAE 58-63) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 503,621.65 3.4. Information and communications (CNAE 58-63) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 39,519.58 3.4. Information and communications (CNAE 58-63) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 195,185.47 3.4. Information and communications (CNAE 58-63) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 268,916.60 3.5. Real estate activities (CNAE 68) B.1 % of enterprises that have computers Total 99.80 3.5. Real estate activities (CNAE 68) B.1 % of enterprises that have computers From 10 to 49 99.78 3.5. Real estate activities (CNAE 68) B.1 % of enterprises that have computers From 50 to 249 100.00 3.5. Real estate activities (CNAE 68) B.1 % of enterprises that have computers 250 or more 100.00 3.5. Real estate activities (CNAE 68) B.1.1 % Staff that use computers for corporate purposes Total 78.51 3.5. Real estate activities (CNAE 68) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 74.73 3.5. Real estate activities (CNAE 68) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 81.69 3.5. Real estate activities (CNAE 68) B.1.1 % Staff that use computers for corporate purposes 250 or more 82.82 3.5. Real estate activities (CNAE 68) B.2 % of enterprises that use some type of open source software Total 83.11 3.5. Real estate activities (CNAE 68) B.2 % of enterprises that use some type of open source software From 10 to 49 81.95 3.5. Real estate activities (CNAE 68) B.2 % of enterprises that use some type of open source software From 50 to 249 95.09 3.5. Real estate activities (CNAE 68) B.2 % of enterprises that use some type of open source software 250 or more 86.12 3.5. Real estate activities (CNAE 68) B.2.A % of enterprises that use open source software by type: Operating systems Total 31.04 3.5. Real estate activities (CNAE 68) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 29.57 3.5. Real estate activities (CNAE 68) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 43.71 3.5. Real estate activities (CNAE 68) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 47.72 3.5. Real estate activities (CNAE 68) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 78.23 3.5. Real estate activities (CNAE 68) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 77.21 3.5. Real estate activities (CNAE 68) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 88.86 3.5. Real estate activities (CNAE 68) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 80.04 3.5. Real estate activities (CNAE 68) B.2.C % of enterprises that use open source software by type: Office automation applications Total 57.58 3.5. Real estate activities (CNAE 68) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 59.30 3.5. Real estate activities (CNAE 68) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 44.61 3.5. Real estate activities (CNAE 68) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 27.77 3.5. Real estate activities (CNAE 68) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 27.53 3.5. Real estate activities (CNAE 68) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 25.45 3.5. Real estate activities (CNAE 68) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 48.53 3.5. Real estate activities (CNAE 68) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 35.57 3.5. Real estate activities (CNAE 68) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 28.59 3.5. Real estate activities (CNAE 68) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 27.30 3.5. Real estate activities (CNAE 68) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 41.21 3.5. Real estate activities (CNAE 68) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 35.57 3.5. Real estate activities (CNAE 68) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 32.54 3.5. Real estate activities (CNAE 68) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 31.76 3.5. Real estate activities (CNAE 68) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 40.64 3.5. Real estate activities (CNAE 68) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 33.84 3.5. Real estate activities (CNAE 68) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 7.76 3.5. Real estate activities (CNAE 68) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 8.24 3.5. Real estate activities (CNAE 68) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 2.64 3.5. Real estate activities (CNAE 68) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 7.81 3.5. Real estate activities (CNAE 68) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 11.78 3.5. Real estate activities (CNAE 68) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 12.59 3.5. Real estate activities (CNAE 68) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 2.64 3.5. Real estate activities (CNAE 68) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 13.88 3.5. Real estate activities (CNAE 68) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 5.08 3.5. Real estate activities (CNAE 68) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.29 3.5. Real estate activities (CNAE 68) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 2.64 3.5. Real estate activities (CNAE 68) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 6.07 3.5. Real estate activities (CNAE 68) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 5.71 3.5. Real estate activities (CNAE 68) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 5.99 3.5. Real estate activities (CNAE 68) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 3.78 3.5. Real estate activities (CNAE 68) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 0.00 3.5. Real estate activities (CNAE 68) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 5.61 3.5. Real estate activities (CNAE 68) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.99 3.5. Real estate activities (CNAE 68) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 2.64 3.5. Real estate activities (CNAE 68) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 0.00 3.5. Real estate activities (CNAE 68) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.43 3.5. Real estate activities (CNAE 68) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.48 3.5. Real estate activities (CNAE 68) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 1.13 3.5. Real estate activities (CNAE 68) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 0.00 3.5. Real estate activities (CNAE 68) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 27.03 3.5. Real estate activities (CNAE 68) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 23.72 3.5. Real estate activities (CNAE 68) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 53.58 3.5. Real estate activities (CNAE 68) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 75.70 3.5. Real estate activities (CNAE 68) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 18.30 3.5. Real estate activities (CNAE 68) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 16.07 3.5. Real estate activities (CNAE 68) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 39.08 3.5. Real estate activities (CNAE 68) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 35.57 3.5. Real estate activities (CNAE 68) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 45.27 3.5. Real estate activities (CNAE 68) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 32.98 3.5. Real estate activities (CNAE 68) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 97.10 3.5. Real estate activities (CNAE 68) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 60.98 3.5. Real estate activities (CNAE 68) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 82.56 3.5. Real estate activities (CNAE 68) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 83.37 3.5. Real estate activities (CNAE 68) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 79.71 3.5. Real estate activities (CNAE 68) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 78.05 3.5. Real estate activities (CNAE 68) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 17.49 3.5. Real estate activities (CNAE 68) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 15.04 3.5. Real estate activities (CNAE 68) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 37.28 3.5. Real estate activities (CNAE 68) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 52.93 3.5. Real estate activities (CNAE 68) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.76 3.5. Real estate activities (CNAE 68) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.92 3.5. Real estate activities (CNAE 68) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 7.08 3.5. Real estate activities (CNAE 68) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 21.69 3.5. Real estate activities (CNAE 68) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 33.65 3.5. Real estate activities (CNAE 68) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 31.22 3.5. Real estate activities (CNAE 68) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 60.53 3.5. Real estate activities (CNAE 68) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 29.50 3.5. Real estate activities (CNAE 68) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 58.66 3.5. Real estate activities (CNAE 68) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 60.92 3.5. Real estate activities (CNAE 68) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 32.11 3.5. Real estate activities (CNAE 68) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 70.50 3.5. Real estate activities (CNAE 68) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 38.35 3.5. Real estate activities (CNAE 68) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 35.26 3.5. Real estate activities (CNAE 68) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 66.15 3.5. Real estate activities (CNAE 68) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 67.90 3.5. Real estate activities (CNAE 68) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 54.69 3.5. Real estate activities (CNAE 68) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 57.69 3.5. Real estate activities (CNAE 68) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 26.48 3.5. Real estate activities (CNAE 68) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 32.10 3.5. Real estate activities (CNAE 68) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 18.43 3.5. Real estate activities (CNAE 68) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 16.53 3.5. Real estate activities (CNAE 68) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 36.83 3.5. Real estate activities (CNAE 68) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 29.50 3.5. Real estate activities (CNAE 68) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 53.94 3.5. Real estate activities (CNAE 68) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 54.72 3.5. Real estate activities (CNAE 68) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 45.83 3.5. Real estate activities (CNAE 68) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 52.28 3.5. Real estate activities (CNAE 68) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 17.96 3.5. Real estate activities (CNAE 68) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 14.58 3.5. Real estate activities (CNAE 68) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 52.22 3.5. Real estate activities (CNAE 68) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 29.50 3.5. Real estate activities (CNAE 68) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 58.56 3.5. Real estate activities (CNAE 68) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 60.75 3.5. Real estate activities (CNAE 68) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 34.97 3.5. Real estate activities (CNAE 68) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 58.35 3.5. Real estate activities (CNAE 68) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 14.06 3.5. Real estate activities (CNAE 68) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 12.76 3.5. Real estate activities (CNAE 68) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 25.28 3.5. Real estate activities (CNAE 68) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 29.50 3.5. Real estate activities (CNAE 68) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 62.25 3.5. Real estate activities (CNAE 68) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 62.27 3.5. Real estate activities (CNAE 68) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 61.69 3.5. Real estate activities (CNAE 68) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 64.43 3.5. Real estate activities (CNAE 68) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 13.75 3.5. Real estate activities (CNAE 68) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 12.30 3.5. Real estate activities (CNAE 68) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 26.41 3.5. Real estate activities (CNAE 68) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 29.50 3.5. Real estate activities (CNAE 68) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 61.06 3.5. Real estate activities (CNAE 68) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 61.05 3.5. Real estate activities (CNAE 68) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 60.56 3.5. Real estate activities (CNAE 68) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 64.43 3.5. Real estate activities (CNAE 68) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 30.55 3.5. Real estate activities (CNAE 68) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 28.31 3.5. Real estate activities (CNAE 68) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 51.97 3.5. Real estate activities (CNAE 68) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 45.12 3.5. Real estate activities (CNAE 68) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 63.79 3.5. Real estate activities (CNAE 68) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 66.20 3.5. Real estate activities (CNAE 68) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 39.53 3.5. Real estate activities (CNAE 68) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 54.88 3.5. Real estate activities (CNAE 68) D.1 % of enterprises with an Internet connection Total 98.61 3.5. Real estate activities (CNAE 68) D.1 % of enterprises with an Internet connection From 10 to 49 98.45 3.5. Real estate activities (CNAE 68) D.1 % of enterprises with an Internet connection From 50 to 249 100.00 3.5. Real estate activities (CNAE 68) D.1 % of enterprises with an Internet connection 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 76.63 3.5. Real estate activities (CNAE 68) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 72.48 3.5. Real estate activities (CNAE 68) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 79.04 3.5. Real estate activities (CNAE 68) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 82.36 3.5. Real estate activities (CNAE 68) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.43 3.5. Real estate activities (CNAE 68) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 99.37 3.5. Real estate activities (CNAE 68) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 3.5. Real estate activities (CNAE 68) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 97.11 3.5. Real estate activities (CNAE 68) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 96.94 3.5. Real estate activities (CNAE 68) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 98.30 3.5. Real estate activities (CNAE 68) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 64.79 3.5. Real estate activities (CNAE 68) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 63.30 3.5. Real estate activities (CNAE 68) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 79.83 3.5. Real estate activities (CNAE 68) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 68.76 3.5. Real estate activities (CNAE 68) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 60.12 3.5. Real estate activities (CNAE 68) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 58.73 3.5. Real estate activities (CNAE 68) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 75.65 3.5. Real estate activities (CNAE 68) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 55.53 3.5. Real estate activities (CNAE 68) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 3.53 3.5. Real estate activities (CNAE 68) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 2.07 3.5. Real estate activities (CNAE 68) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 13.63 3.5. Real estate activities (CNAE 68) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 32.32 3.5. Real estate activities (CNAE 68) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 0.00 3.5. Real estate activities (CNAE 68) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 0.00 3.5. Real estate activities (CNAE 68) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.00 3.5. Real estate activities (CNAE 68) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 3.5. Real estate activities (CNAE 68) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 15.24 3.5. Real estate activities (CNAE 68) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 15.58 3.5. Real estate activities (CNAE 68) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 12.18 3.5. Real estate activities (CNAE 68) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 12.15 3.5. Real estate activities (CNAE 68) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 23.16 3.5. Real estate activities (CNAE 68) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 24.23 3.5. Real estate activities (CNAE 68) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 13.59 3.5. Real estate activities (CNAE 68) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 13.88 3.5. Real estate activities (CNAE 68) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 19.50 3.5. Real estate activities (CNAE 68) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 17.84 3.5. Real estate activities (CNAE 68) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 35.04 3.5. Real estate activities (CNAE 68) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 30.59 3.5. Real estate activities (CNAE 68) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 39.21 3.5. Real estate activities (CNAE 68) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 39.29 3.5. Real estate activities (CNAE 68) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 37.49 3.5. Real estate activities (CNAE 68) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 43.38 3.5. Real estate activities (CNAE 68) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 78.84 3.5. Real estate activities (CNAE 68) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 77.44 3.5. Real estate activities (CNAE 68) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 89.76 3.5. Real estate activities (CNAE 68) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 60.95 3.5. Real estate activities (CNAE 68) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 58.92 3.5. Real estate activities (CNAE 68) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 75.26 3.5. Real estate activities (CNAE 68) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 64.82 3.5. Real estate activities (CNAE 68) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 62.82 3.5. Real estate activities (CNAE 68) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 80.98 3.5. Real estate activities (CNAE 68) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 92.19 3.5. Real estate activities (CNAE 68) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 19.70 3.5. Real estate activities (CNAE 68) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 18.88 3.5. Real estate activities (CNAE 68) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 17.98 3.5. Real estate activities (CNAE 68) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 75.49 3.5. Real estate activities (CNAE 68) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 36.04 3.5. Real estate activities (CNAE 68) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 28.53 3.5. Real estate activities (CNAE 68) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 33.90 3.5. Real estate activities (CNAE 68) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 52.44 3.5. Real estate activities (CNAE 68) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 81.30 3.5. Real estate activities (CNAE 68) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 80.34 3.5. Real estate activities (CNAE 68) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 88.06 3.5. Real estate activities (CNAE 68) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 44.41 3.5. Real estate activities (CNAE 68) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 41.96 3.5. Real estate activities (CNAE 68) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 64.56 3.5. Real estate activities (CNAE 68) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 75.70 3.5. Real estate activities (CNAE 68) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 37.49 3.5. Real estate activities (CNAE 68) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 34.27 3.5. Real estate activities (CNAE 68) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 64.56 3.5. Real estate activities (CNAE 68) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 75.70 3.5. Real estate activities (CNAE 68) D.7 % of enterprises with Internet connection and website/web page (3) Total 78.52 3.5. Real estate activities (CNAE 68) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 77.28 3.5. Real estate activities (CNAE 68) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 90.28 3.5. Real estate activities (CNAE 68) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 86.12 3.5. Real estate activities (CNAE 68) D.7.1.A Web Services: Company Presentation (4) Total 88.47 3.5. Real estate activities (CNAE 68) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 87.43 3.5. Real estate activities (CNAE 68) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 100.00 3.5. Real estate activities (CNAE 68) D.7.1.A Web Services: Company Presentation (4) 250 or more 76.83 3.5. Real estate activities (CNAE 68) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 26.85 3.5. Real estate activities (CNAE 68) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 25.96 3.5. Real estate activities (CNAE 68) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 33.36 3.5. Real estate activities (CNAE 68) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 35.52 3.5. Real estate activities (CNAE 68) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 67.18 3.5. Real estate activities (CNAE 68) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 67.74 3.5. Real estate activities (CNAE 68) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 65.05 3.5. Real estate activities (CNAE 68) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 50.38 3.5. Real estate activities (CNAE 68) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 6.16 3.5. Real estate activities (CNAE 68) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 5.91 3.5. Real estate activities (CNAE 68) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 6.27 3.5. Real estate activities (CNAE 68) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 18.14 3.5. Real estate activities (CNAE 68) D.7.1.E Web Services: Online order tracking (4) Total 8.38 3.5. Real estate activities (CNAE 68) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 6.70 3.5. Real estate activities (CNAE 68) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 18.89 3.5. Real estate activities (CNAE 68) D.7.1.E Web Services: Online order tracking (4) 250 or more 35.52 3.5. Real estate activities (CNAE 68) D.7.1.F Web Services: Website customization for regular users (4) Total 13.81 3.5. Real estate activities (CNAE 68) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 13.34 3.5. Real estate activities (CNAE 68) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 12.61 3.5. Real estate activities (CNAE 68) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 44.58 3.5. Real estate activities (CNAE 68) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 57.32 3.5. Real estate activities (CNAE 68) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 56.55 3.5. Real estate activities (CNAE 68) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 60.77 3.5. Real estate activities (CNAE 68) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 76.83 3.5. Real estate activities (CNAE 68) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 75.40 3.5. Real estate activities (CNAE 68) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 73.24 3.5. Real estate activities (CNAE 68) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 93.10 3.5. Real estate activities (CNAE 68) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 85.89 3.5. Real estate activities (CNAE 68) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 21.55 3.5. Real estate activities (CNAE 68) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 18.88 3.5. Real estate activities (CNAE 68) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 39.37 3.5. Real estate activities (CNAE 68) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 57.43 3.5. Real estate activities (CNAE 68) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 28.29 3.5. Real estate activities (CNAE 68) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 25.04 3.5. Real estate activities (CNAE 68) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 50.35 3.5. Real estate activities (CNAE 68) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 69.77 3.5. Real estate activities (CNAE 68) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 94.34 3.5. Real estate activities (CNAE 68) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 94.06 3.5. Real estate activities (CNAE 68) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 97.73 3.5. Real estate activities (CNAE 68) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 92.19 3.5. Real estate activities (CNAE 68) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 84.66 3.5. Real estate activities (CNAE 68) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 83.86 3.5. Real estate activities (CNAE 68) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 91.74 3.5. Real estate activities (CNAE 68) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 92.19 3.5. Real estate activities (CNAE 68) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 86.62 3.5. Real estate activities (CNAE 68) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 86.15 3.5. Real estate activities (CNAE 68) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 90.61 3.5. Real estate activities (CNAE 68) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 92.19 3.5. Real estate activities (CNAE 68) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 78.91 3.5. Real estate activities (CNAE 68) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 78.44 3.5. Real estate activities (CNAE 68) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 82.90 3.5. Real estate activities (CNAE 68) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 84.38 3.5. Real estate activities (CNAE 68) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 88.22 3.5. Real estate activities (CNAE 68) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 88.20 3.5. Real estate activities (CNAE 68) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 89.24 3.5. Real estate activities (CNAE 68) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 84.38 3.5. Real estate activities (CNAE 68) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 67.91 3.5. Real estate activities (CNAE 68) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 66.23 3.5. Real estate activities (CNAE 68) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 84.10 3.5. Real estate activities (CNAE 68) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 76.57 3.5. Real estate activities (CNAE 68) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 64.19 3.5. Real estate activities (CNAE 68) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 61.59 3.5. Real estate activities (CNAE 68) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 86.29 3.5. Real estate activities (CNAE 68) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 93.93 3.5. Real estate activities (CNAE 68) D.10 % of enterprises that pay to advertise on the Internet (3) Total 39.12 3.5. Real estate activities (CNAE 68) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 38.54 3.5. Real estate activities (CNAE 68) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 47.10 3.5. Real estate activities (CNAE 68) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 29.50 3.5. Real estate activities (CNAE 68) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 30.60 3.5. Real estate activities (CNAE 68) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 29.06 3.5. Real estate activities (CNAE 68) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 47.10 3.5. Real estate activities (CNAE 68) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 29.50 3.5. Real estate activities (CNAE 68) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 84.58 3.5. Real estate activities (CNAE 68) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 82.68 3.5. Real estate activities (CNAE 68) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 95.19 3.5. Real estate activities (CNAE 68) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 35.30 3.5. Real estate activities (CNAE 68) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 29.62 3.5. Real estate activities (CNAE 68) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 68.03 3.5. Real estate activities (CNAE 68) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 73.53 3.5. Real estate activities (CNAE 68) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 35.26 3.5. Real estate activities (CNAE 68) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 32.14 3.5. Real estate activities (CNAE 68) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 51.20 3.5. Real estate activities (CNAE 68) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 73.53 3.5. Real estate activities (CNAE 68) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 67.34 3.5. Real estate activities (CNAE 68) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 66.37 3.5. Real estate activities (CNAE 68) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 69.93 3.5. Real estate activities (CNAE 68) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 100.00 3.5. Real estate activities (CNAE 68) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 81.84 3.5. Real estate activities (CNAE 68) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 81.29 3.5. Real estate activities (CNAE 68) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 85.46 3.5. Real estate activities (CNAE 68) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 93.93 3.5. Real estate activities (CNAE 68) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 17.96 3.5. Real estate activities (CNAE 68) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 15.98 3.5. Real estate activities (CNAE 68) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 32.81 3.5. Real estate activities (CNAE 68) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 42.73 3.5. Real estate activities (CNAE 68) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.79 3.5. Real estate activities (CNAE 68) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 98.64 3.5. Real estate activities (CNAE 68) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 100.00 3.5. Real estate activities (CNAE 68) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 3.5. Real estate activities (CNAE 68) E.1 Social Media: % of enterprises that use Social Media (3) Total 48.84 3.5. Real estate activities (CNAE 68) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 47.35 3.5. Real estate activities (CNAE 68) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 57.63 3.5. Real estate activities (CNAE 68) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 86.12 3.5. Real estate activities (CNAE 68) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 94.47 3.5. Real estate activities (CNAE 68) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 93.89 3.5. Real estate activities (CNAE 68) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 98.03 3.5. Real estate activities (CNAE 68) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 100.00 3.5. Real estate activities (CNAE 68) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 63.26 3.5. Real estate activities (CNAE 68) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 60.19 3.5. Real estate activities (CNAE 68) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 88.21 3.5. Real estate activities (CNAE 68) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 69.77 3.5. Real estate activities (CNAE 68) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 62.02 3.5. Real estate activities (CNAE 68) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 59.02 3.5. Real estate activities (CNAE 68) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 88.59 3.5. Real estate activities (CNAE 68) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 60.71 3.5. Real estate activities (CNAE 68) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 7.81 3.5. Real estate activities (CNAE 68) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 6.92 3.5. Real estate activities (CNAE 68) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 15.23 3.5. Real estate activities (CNAE 68) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 9.07 3.5. Real estate activities (CNAE 68) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 66.54 3.5. Real estate activities (CNAE 68) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 66.62 3.5. Real estate activities (CNAE 68) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 62.48 3.5. Real estate activities (CNAE 68) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 78.84 3.5. Real estate activities (CNAE 68) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 27.92 3.5. Real estate activities (CNAE 68) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 27.04 3.5. Real estate activities (CNAE 68) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 37.52 3.5. Real estate activities (CNAE 68) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 21.16 3.5. Real estate activities (CNAE 68) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 2.77 3.5. Real estate activities (CNAE 68) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.17 3.5. Real estate activities (CNAE 68) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 0.00 3.5. Real estate activities (CNAE 68) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 0.00 3.5. Real estate activities (CNAE 68) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 32.70 3.5. Real estate activities (CNAE 68) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 32.24 3.5. Real estate activities (CNAE 68) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 33.90 3.5. Real estate activities (CNAE 68) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 52.28 3.5. Real estate activities (CNAE 68) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 67.56 3.5. Real estate activities (CNAE 68) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 67.76 3.5. Real estate activities (CNAE 68) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 67.24 3.5. Real estate activities (CNAE 68) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 61.83 3.5. Real estate activities (CNAE 68) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 18.38 3.5. Real estate activities (CNAE 68) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 17.36 3.5. Real estate activities (CNAE 68) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 29.64 3.5. Real estate activities (CNAE 68) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 14.94 3.5. Real estate activities (CNAE 68) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 68.36 3.5. Real estate activities (CNAE 68) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 67.60 3.5. Real estate activities (CNAE 68) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 73.64 3.5. Real estate activities (CNAE 68) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 76.76 3.5. Real estate activities (CNAE 68) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 68.27 3.5. Real estate activities (CNAE 68) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 68.20 3.5. Real estate activities (CNAE 68) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 63.24 3.5. Real estate activities (CNAE 68) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 88.38 3.5. Real estate activities (CNAE 68) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 27.06 3.5. Real estate activities (CNAE 68) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 26.36 3.5. Real estate activities (CNAE 68) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 37.60 3.5. Real estate activities (CNAE 68) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 14.94 3.5. Real estate activities (CNAE 68) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 38.14 3.5. Real estate activities (CNAE 68) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 38.61 3.5. Real estate activities (CNAE 68) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 40.10 3.5. Real estate activities (CNAE 68) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 14.94 3.5. Real estate activities (CNAE 68) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 30.32 3.5. Real estate activities (CNAE 68) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 29.52 3.5. Real estate activities (CNAE 68) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 29.36 3.5. Real estate activities (CNAE 68) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 61.83 3.5. Real estate activities (CNAE 68) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 74.09 3.5. Real estate activities (CNAE 68) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 73.97 3.5. Real estate activities (CNAE 68) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 79.77 3.5. Real estate activities (CNAE 68) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 58.51 3.5. Real estate activities (CNAE 68) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 48.22 3.5. Real estate activities (CNAE 68) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 45.71 3.5. Real estate activities (CNAE 68) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 71.20 3.5. Real estate activities (CNAE 68) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 56.43 3.5. Real estate activities (CNAE 68) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 40.40 3.5. Real estate activities (CNAE 68) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 37.60 3.5. Real estate activities (CNAE 68) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 62.78 3.5. Real estate activities (CNAE 68) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 81.78 3.5. Real estate activities (CNAE 68) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 38.39 3.5. Real estate activities (CNAE 68) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 35.38 3.5. Real estate activities (CNAE 68) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 62.78 3.5. Real estate activities (CNAE 68) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 81.78 3.5. Real estate activities (CNAE 68) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 30.19 3.5. Real estate activities (CNAE 68) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 27.42 3.5. Real estate activities (CNAE 68) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 54.52 3.5. Real estate activities (CNAE 68) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 60.09 3.5. Real estate activities (CNAE 68) H.1 % of enterprises that analyzed Big Data Total 9.29 3.5. Real estate activities (CNAE 68) H.1 % of enterprises that analyzed Big Data From 10 to 49 6.92 3.5. Real estate activities (CNAE 68) H.1 % of enterprises that analyzed Big Data From 50 to 249 31.07 3.5. Real estate activities (CNAE 68) H.1 % of enterprises that analyzed Big Data 250 or more 29.50 3.5. Real estate activities (CNAE 68) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 32.62 3.5. Real estate activities (CNAE 68) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 35.27 3.5. Real estate activities (CNAE 68) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 27.35 3.5. Real estate activities (CNAE 68) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 26.47 3.5. Real estate activities (CNAE 68) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 40.83 3.5. Real estate activities (CNAE 68) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 40.53 3.5. Real estate activities (CNAE 68) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 39.39 3.5. Real estate activities (CNAE 68) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 52.94 3.5. Real estate activities (CNAE 68) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 46.99 3.5. Real estate activities (CNAE 68) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 45.56 3.5. Real estate activities (CNAE 68) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 54.08 3.5. Real estate activities (CNAE 68) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 26.47 3.5. Real estate activities (CNAE 68) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 29.19 3.5. Real estate activities (CNAE 68) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 11.08 3.5. Real estate activities (CNAE 68) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 64.86 3.5. Real estate activities (CNAE 68) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 73.53 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 41.35 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 30.25 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 61.27 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 79.41 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 65.57 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 69.75 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 58.79 3.5. Real estate activities (CNAE 68) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 47.06 3.5. Real estate activities (CNAE 68) I.1 ICT Security: % of enterprises with internal security systems Total 94.88 3.5. Real estate activities (CNAE 68) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 94.71 3.5. Real estate activities (CNAE 68) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 95.75 3.5. Real estate activities (CNAE 68) I.1 ICT Security: % of enterprises with internal security systems 250 or more 100.00 3.5. Real estate activities (CNAE 68) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 97.48 3.5. Real estate activities (CNAE 68) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 98.21 3.5. Real estate activities (CNAE 68) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 92.51 3.5. Real estate activities (CNAE 68) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 83.30 3.5. Real estate activities (CNAE 68) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 57.75 3.5. Real estate activities (CNAE 68) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 58.54 3.5. Real estate activities (CNAE 68) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 52.77 3.5. Real estate activities (CNAE 68) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 39.91 3.5. Real estate activities (CNAE 68) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 14.22 3.5. Real estate activities (CNAE 68) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 14.03 3.5. Real estate activities (CNAE 68) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 14.79 3.5. Real estate activities (CNAE 68) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 21.69 3.5. Real estate activities (CNAE 68) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 71.62 3.5. Real estate activities (CNAE 68) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 70.02 3.5. Real estate activities (CNAE 68) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 84.28 3.5. Real estate activities (CNAE 68) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 93.93 3.5. Real estate activities (CNAE 68) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 50.60 3.5. Real estate activities (CNAE 68) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 48.46 3.5. Real estate activities (CNAE 68) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 64.95 3.5. Real estate activities (CNAE 68) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 93.93 3.5. Real estate activities (CNAE 68) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 78.74 3.5. Real estate activities (CNAE 68) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 78.41 3.5. Real estate activities (CNAE 68) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 81.26 3.5. Real estate activities (CNAE 68) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 84.38 3.5. Real estate activities (CNAE 68) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 17.00 3.5. Real estate activities (CNAE 68) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 15.21 3.5. Real estate activities (CNAE 68) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 32.60 3.5. Real estate activities (CNAE 68) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 32.90 3.5. Real estate activities (CNAE 68) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 6.22 3.5. Real estate activities (CNAE 68) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 5.95 3.5. Real estate activities (CNAE 68) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 8.36 3.5. Real estate activities (CNAE 68) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 9.25 3.5. Real estate activities (CNAE 68) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 68.06 3.5. Real estate activities (CNAE 68) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 66.62 3.5. Real estate activities (CNAE 68) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 83.62 3.5. Real estate activities (CNAE 68) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 65.04 3.5. Real estate activities (CNAE 68) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 91.56 3.5. Real estate activities (CNAE 68) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 91.57 3.5. Real estate activities (CNAE 68) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 92.98 3.5. Real estate activities (CNAE 68) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 83.55 3.5. Real estate activities (CNAE 68) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 28.68 3.5. Real estate activities (CNAE 68) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 30.36 3.5. Real estate activities (CNAE 68) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 13.59 3.5. Real estate activities (CNAE 68) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 16.45 3.5. Real estate activities (CNAE 68) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 12.52 3.5. Real estate activities (CNAE 68) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 10.92 3.5. Real estate activities (CNAE 68) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 28.46 3.5. Real estate activities (CNAE 68) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 19.96 3.5. Real estate activities (CNAE 68) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 4.21 3.5. Real estate activities (CNAE 68) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 3.86 3.5. Real estate activities (CNAE 68) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 7.36 3.5. Real estate activities (CNAE 68) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 7.81 3.5. Real estate activities (CNAE 68) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 72.49 3.5. Real estate activities (CNAE 68) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 71.66 3.5. Real estate activities (CNAE 68) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 81.88 3.5. Real estate activities (CNAE 68) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 70.50 3.5. Real estate activities (CNAE 68) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 14,247.68 3.5. Real estate activities (CNAE 68) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 3,652.09 3.5. Real estate activities (CNAE 68) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 1,161.60 3.5. Real estate activities (CNAE 68) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 9,433.99 3.5. Real estate activities (CNAE 68) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 25,932.33 3.5. Real estate activities (CNAE 68) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 4,877.70 3.5. Real estate activities (CNAE 68) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 2,287.30 3.5. Real estate activities (CNAE 68) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 18,767.33 3.5. Real estate activities (CNAE 68) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 39,370.75 3.5. Real estate activities (CNAE 68) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 6,711.25 3.5. Real estate activities (CNAE 68) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 5,682.13 3.5. Real estate activities (CNAE 68) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 26,977.38 3.5. Real estate activities (CNAE 68) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 9,153.02 3.5. Real estate activities (CNAE 68) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 443.17 3.5. Real estate activities (CNAE 68) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 304.38 3.5. Real estate activities (CNAE 68) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 8,405.46 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1 % of enterprises that have computers Total 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1 % of enterprises that have computers From 10 to 49 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1 % of enterprises that have computers From 50 to 249 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1 % of enterprises that have computers 250 or more 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1.1 % Staff that use computers for corporate purposes Total 88.49 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 92.08 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 93.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.1.1 % Staff that use computers for corporate purposes 250 or more 84.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2 % of enterprises that use some type of open source software Total 89.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2 % of enterprises that use some type of open source software From 10 to 49 88.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2 % of enterprises that use some type of open source software From 50 to 249 90.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2 % of enterprises that use some type of open source software 250 or more 90.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.A % of enterprises that use open source software by type: Operating systems Total 47.27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 44.39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 59.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 60.50 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 85.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 85.37 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 85.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 80.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.C % of enterprises that use open source software by type: Office automation applications Total 56.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 56.77 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 53.50 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 49.35 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 39.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 35.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 57.57 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 68.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 30.20 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 26.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 46.07 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 48.27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 45.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 43.63 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 55.06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 51.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 3.59 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 3.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 2.80 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 0.94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 5.65 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 6.04 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 4.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 3.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 4.33 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 4.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 3.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 1.32 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 3.48 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 3.39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 4.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 2.65 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 3.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 4.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 2.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 1.60 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.10 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 2.19 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 3.90 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 42.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 35.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 71.33 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 84.59 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 34.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 29.06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 54.80 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 73.80 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 68.78 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 63.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 78.90 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 87.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 76.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 73.77 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 79.53 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 85.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 19.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 15.63 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 35.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 53.18 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 2.86 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 1.75 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 5.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 16.77 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 42.94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 37.10 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 66.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 75.17 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 49.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 53.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 32.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 21.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 53.49 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 49.42 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 69.60 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 76.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 37.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 40.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 25.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 19.67 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 22.58 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 18.69 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 37.74 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 45.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 52.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 52.94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 51.06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 46.74 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 29.05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 25.52 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 42.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 52.90 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 51.75 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 52.28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 51.03 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 41.20 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 24.25 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 21.04 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 35.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 50.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 46.21 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 46.18 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 48.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 36.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 26.80 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 23.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 39.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 55.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 44.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 45.11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 42.77 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 32.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 35.29 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 29.86 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 56.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 64.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 56.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 60.67 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 39.74 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 31.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1 % of enterprises with an Internet connection Total 99.89 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1 % of enterprises with an Internet connection From 10 to 49 99.86 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1 % of enterprises with an Internet connection From 50 to 249 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1 % of enterprises with an Internet connection 250 or more 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 86.51 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 90.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 90.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 82.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 99.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 99.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 98.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 98.29 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 98.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 99.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 60.73 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 62.86 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 48.96 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 67.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 65.78 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 61.55 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 82.93 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 87.35 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 7.18 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 5.24 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 13.29 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 26.33 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 0.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 0.32 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 12.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 13.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 7.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 4.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 22.32 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 23.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 17.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 8.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 24.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 25.04 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 20.23 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 24.99 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 39.15 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 35.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 54.06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 61.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 82.89 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 79.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 97.58 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 96.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 69.30 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 65.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 85.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 92.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 74.73 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 70.87 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 90.46 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 93.69 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 25.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 22.59 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 37.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 41.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 45.23 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 36.57 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 40.91 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 52.05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 80.90 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 77.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 97.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 96.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 56.99 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 51.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 76.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 86.55 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 52.38 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 47.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 69.98 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 79.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7 % of enterprises with Internet connection and website/web page (3) Total 83.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 80.87 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 92.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 98.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.A Web Services: Company Presentation (4) Total 91.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 89.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 98.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.A Web Services: Company Presentation (4) 250 or more 99.04 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 8.55 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 6.74 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 15.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 15.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 35.47 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 34.89 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 36.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 43.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 3.88 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 3.86 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 3.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 8.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.E Web Services: Online order tracking (4) Total 5.82 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 5.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 6.89 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.E Web Services: Online order tracking (4) 250 or more 13.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.F Web Services: Website customization for regular users (4) Total 7.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 7.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 6.39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 18.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 51.73 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 48.27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 63.18 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 70.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 72.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 69.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 82.11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 94.70 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 34.96 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 28.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 54.94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 81.01 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 29.50 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 26.21 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 38.73 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 55.66 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 95.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 95.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 97.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 100.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 94.52 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 94.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 95.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 99.06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 93.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 92.78 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 94.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 96.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 85.63 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 83.74 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 93.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 93.99 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 85.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 83.18 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 93.70 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 97.27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 74.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 72.28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 84.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 91.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 73.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 69.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 91.69 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 94.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.10 % of enterprises that pay to advertise on the Internet (3) Total 18.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 18.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 16.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 25.53 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 14.91 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 14.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 14.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 20.10 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 84.87 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 85.37 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 82.42 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 84.24 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 34.94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 33.76 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 40.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 35.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 29.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 29.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 35.35 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 20.40 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 48.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 46.82 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 60.01 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 40.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 84.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 83.91 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 87.50 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 90.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 36.39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 35.23 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 38.28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 55.73 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.29 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 97.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 98.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 Social Media: % of enterprises that use Social Media (3) Total 52.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 47.61 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 69.51 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 80.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 93.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 93.11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 93.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 93.96 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 54.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 52.94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 58.85 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 65.97 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 49.11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 45.52 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 58.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 63.04 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 18.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 16.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 22.35 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 39.76 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 45.40 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 43.63 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 48.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 57.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 45.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 45.82 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 46.20 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 33.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 3.37 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 4.24 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 0.50 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 2.77 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 32.66 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 28.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 51.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 54.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 73.85 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 77.25 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 66.44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 64.21 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 48.96 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 50.78 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 44.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 45.96 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 62.38 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 63.08 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 61.38 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 57.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 71.66 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 74.30 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 64.34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 72.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 29.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 29.19 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 31.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 17.21 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 29.93 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 28.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 35.14 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 30.10 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 33.52 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 33.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 32.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 36.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 66.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 67.11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 63.54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 70.28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 52.39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 48.75 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 60.55 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 61.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 40.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 36.46 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 55.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 73.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 40.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 36.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 54.31 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 72.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 25.85 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 22.27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 37.25 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 60.87 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1 % of enterprises that analyzed Big Data Total 10.40 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1 % of enterprises that analyzed Big Data From 10 to 49 8.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1 % of enterprises that analyzed Big Data From 50 to 249 18.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1 % of enterprises that analyzed Big Data 250 or more 21.96 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 43.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 35.39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 57.89 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 60.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 49.60 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 56.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 35.48 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 44.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 56.12 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 61.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 45.77 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 49.65 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 37.97 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 41.84 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 29.02 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 37.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 86.59 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 81.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 97.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 90.47 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 29.28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 35.57 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 15.69 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 24.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1 ICT Security: % of enterprises with internal security systems Total 96.59 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 96.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 95.83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1 ICT Security: % of enterprises with internal security systems 250 or more 99.62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 96.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 95.89 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 99.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 99.06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 57.21 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 58.07 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 52.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 56.99 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 16.64 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 14.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 23.90 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 33.22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 70.82 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 68.95 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 78.21 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 81.20 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 57.97 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 55.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 67.36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 77.57 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 89.29 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 89.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 89.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 91.99 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 28.61 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 26.05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 36.55 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 53.60 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 5.58 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 4.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 8.92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 10.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 71.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 71.17 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 71.48 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 69.29 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 82.85 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 81.41 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 88.35 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 91.50 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 19.61 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 19.68 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 20.11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 15.17 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 18.61 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 18.63 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 17.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 25.91 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 3.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 2.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 3.48 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 8.05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 77.16 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 77.28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 77.59 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 71.75 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 298,774.26 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 69,943.09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 96,065.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 132,765.72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 380,742.05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 88,420.93 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 160,229.66 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 132,091.47 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 696,853.01 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 58,976.81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 289,447.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 348,429.07 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 247,144.97 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 18,920.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 118,363.79 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 109,860.76 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1 % of enterprises that have computers Total 98.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1 % of enterprises that have computers From 10 to 49 98.24 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1 % of enterprises that have computers From 50 to 249 98.94 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1 % of enterprises that have computers 250 or more 99.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1.1 % Staff that use computers for corporate purposes Total 37.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 33.52 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 38.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.1.1 % Staff that use computers for corporate purposes 250 or more 37.53 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2 % of enterprises that use some type of open source software Total 84.95 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2 % of enterprises that use some type of open source software From 10 to 49 85.03 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2 % of enterprises that use some type of open source software From 50 to 249 84.08 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2 % of enterprises that use some type of open source software 250 or more 86.52 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.A % of enterprises that use open source software by type: Operating systems Total 36.41 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 35.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 36.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 48.03 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 78.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 78.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 77.33 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 83.45 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.C % of enterprises that use open source software by type: Office automation applications Total 62.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 65.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 52.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 62.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 22.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 20.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 26.86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 44.57 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 19.22 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 16.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 22.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 42.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 35.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 34.78 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 35.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 44.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 6.76 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 7.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 5.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 2.01 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 5.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 5.67 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 6.45 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 6.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 5.45 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 5.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 4.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 4.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 4.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 4.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 3.86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 4.07 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 4.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 5.15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 4.12 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 4.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 2.86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 3.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 2.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 1.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 17.24 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 12.72 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 27.68 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 49.24 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 16.32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 13.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 24.04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 38.34 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 46.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 35.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 59.50 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 77.67 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 81.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 81.12 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 79.64 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 86.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 8.88 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 6.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 16.70 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 23.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 1.53 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 0.74 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 3.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 6.65 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 25.39 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 22.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 31.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 54.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 53.88 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 54.67 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 54.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 39.64 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 38.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 36.18 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 41.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 60.65 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 40.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 40.78 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 42.44 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 32.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 18.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 16.22 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 22.24 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 31.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 41.23 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 39.53 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 45.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 52.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 19.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 17.04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 23.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 36.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 42.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 40.34 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 47.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 48.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 13.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 11.86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 15.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 34.25 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 41.23 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 39.73 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 47.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 43.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 14.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 12.31 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 18.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 33.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 41.24 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 41.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 42.19 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 39.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 23.11 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 21.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 24.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 47.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 52.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 52.48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 57.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 43.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1 % of enterprises with an Internet connection Total 95.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1 % of enterprises with an Internet connection From 10 to 49 95.01 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1 % of enterprises with an Internet connection From 50 to 249 98.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1 % of enterprises with an Internet connection 250 or more 99.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 34.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 31.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 36.67 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 34.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 98.74 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 98.66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 98.70 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 92.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 91.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 95.36 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 97.73 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 72.18 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 70.90 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 74.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 81.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 38.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 34.93 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 45.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 66.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 4.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 3.50 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 5.03 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 15.18 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 1.41 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 1.72 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 22.72 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 24.95 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 15.40 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 14.95 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 29.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 29.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 28.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 23.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 19.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 18.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 23.81 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 22.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 19.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 15.97 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 26.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 36.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 78.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 75.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 86.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 95.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 56.12 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 52.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 61.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 82.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 66.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 62.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 75.37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 90.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 20.68 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 18.58 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 24.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 36.76 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 14.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 16.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 15.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 14.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 75.50 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 71.76 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 85.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 95.20 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 41.08 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 37.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 46.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 69.97 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 40.17 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 37.32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 42.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 70.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7 % of enterprises with Internet connection and website/web page (3) Total 68.32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 64.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 79.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 90.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.A Web Services: Company Presentation (4) Total 92.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 90.48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 95.78 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.A Web Services: Company Presentation (4) 250 or more 96.95 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 18.12 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 20.08 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 12.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 13.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 34.37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 34.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 35.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 32.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 5.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 5.19 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 7.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 8.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.E Web Services: Online order tracking (4) Total 8.17 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 7.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 9.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.E Web Services: Online order tracking (4) 250 or more 9.21 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.F Web Services: Website customization for regular users (4) Total 6.34 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 4.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 9.11 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 13.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 43.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 42.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 42.88 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 49.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 74.76 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 73.86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 74.62 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 83.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 33.58 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 25.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 49.41 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 67.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 29.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 27.37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 31.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 42.52 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 86.21 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 83.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 93.40 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 97.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 76.51 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 72.73 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 86.58 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 96.97 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 75.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 70.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 87.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 96.73 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 65.45 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 59.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 81.52 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 93.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 69.90 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 65.36 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 81.66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 95.44 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 62.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 57.17 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 78.52 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 93.59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 51.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 46.73 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 64.39 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 83.93 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.10 % of enterprises that pay to advertise on the Internet (3) Total 24.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 24.01 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 27.59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 22.45 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 20.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 20.33 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 23.03 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 18.72 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 86.22 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 87.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 83.04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 76.22 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 41.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 40.49 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 45.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 43.37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 31.98 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 33.56 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 24.46 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 37.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 47.39 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 45.38 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 49.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 67.73 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 73.49 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 71.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 79.15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 88.45 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 26.53 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 23.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 31.31 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 42.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 98.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 97.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.92 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 100.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 Social Media: % of enterprises that use Social Media (3) Total 36.23 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 33.39 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 42.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 54.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 97.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 98.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 95.87 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 94.94 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 45.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 43.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 47.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 54.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 33.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 33.01 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 28.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 53.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 7.32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 6.46 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 6.48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 16.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 41.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 40.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 37.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 54.98 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 43.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 41.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 52.94 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 37.43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 7.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 9.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 4.15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 3.31 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 14.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 11.13 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 23.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 35.98 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 74.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 77.15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 71.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 71.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 40.06 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 40.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 36.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 43.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 59.06 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 60.32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 51.90 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 67.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 72.33 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 72.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 72.13 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 73.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 39.28 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 41.66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 34.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 38.06 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 37.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 36.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 37.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 41.81 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 29.62 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 30.52 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 25.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 34.06 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 68.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 69.23 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 64.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 71.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 51.98 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 47.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 59.89 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 56.93 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 25.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 21.37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 34.03 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 54.11 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 24.40 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 20.57 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 32.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 52.19 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 18.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 15.59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 23.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 42.63 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1 % of enterprises that analyzed Big Data Total 7.65 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1 % of enterprises that analyzed Big Data From 10 to 49 6.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1 % of enterprises that analyzed Big Data From 50 to 249 11.34 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1 % of enterprises that analyzed Big Data 250 or more 14.59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 35.18 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 31.33 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 45.46 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 34.06 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 45.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 39.60 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 52.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 66.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 52.21 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 63.56 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 26.37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 44.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 20.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 20.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 18.44 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 25.04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 82.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 80.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 82.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 91.39 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 36.66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 39.02 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 32.85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 31.22 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1 ICT Security: % of enterprises with internal security systems Total 80.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 78.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 84.66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1 ICT Security: % of enterprises with internal security systems 250 or more 96.59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 92.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 91.96 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 93.86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 95.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 47.58 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 44.68 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 54.81 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 61.53 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 13.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 12.36 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 12.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 28.75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 60.68 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 56.95 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 70.07 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 78.47 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 41.54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 38.55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 44.44 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 68.44 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 88.23 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 88.23 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 87.00 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 92.08 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 27.19 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 22.16 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 38.71 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 62.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 6.12 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 4.22 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 10.83 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 18.15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 71.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 70.61 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 73.76 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 72.88 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 89.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 89.57 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 87.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 88.59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 20.98 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 23.03 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 15.88 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 8.05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 14.65 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 13.70 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 14.70 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 28.18 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 1.94 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 1.62 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 2.13 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 5.91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 68.15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 67.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 71.14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 71.04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 96,117.10 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 11,609.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 20,105.38 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 64,401.90 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 104,547.07 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 16,156.29 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 29,510.68 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 58,880.09 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 267,134.77 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 62,627.04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 59,621.25 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 144,886.48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 371,605.66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 5,833.64 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 7,598.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 358,173.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1 % of enterprises that have computers Total 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1 % of enterprises that have computers From 10 to 49 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1 % of enterprises that have computers From 50 to 249 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1 % of enterprises that have computers 250 or more 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1.1 % Staff that use computers for corporate purposes Total 96.92 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1.1 % Staff that use computers for corporate purposes From 10 to 49 95.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1.1 % Staff that use computers for corporate purposes From 50 to 249 95.68 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.1.1 % Staff that use computers for corporate purposes 250 or more 97.97 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2 % of enterprises that use some type of open source software Total 92.29 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2 % of enterprises that use some type of open source software From 10 to 49 91.35 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2 % of enterprises that use some type of open source software From 50 to 249 95.82 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2 % of enterprises that use some type of open source software 250 or more 92.38 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.A % of enterprises that use open source software by type: Operating systems Total 67.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.A % of enterprises that use open source software by type: Operating systems From 10 to 49 64.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.A % of enterprises that use open source software by type: Operating systems From 50 to 249 76.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.A % of enterprises that use open source software by type: Operating systems 250 or more 75.51 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.B % of enterprises that use open source software by type: Internet Browsers Total 90.09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.B % of enterprises that use open source software by type: Internet Browsers From 10 to 49 88.68 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.B % of enterprises that use open source software by type: Internet Browsers From 50 to 249 95.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.B % of enterprises that use open source software by type: Internet Browsers 250 or more 89.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.C % of enterprises that use open source software by type: Office automation applications Total 66.82 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.C % of enterprises that use open source software by type: Office automation applications From 10 to 49 66.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.C % of enterprises that use open source software by type: Office automation applications From 50 to 249 69.46 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.C % of enterprises that use open source software by type: Office automation applications 250 or more 63.29 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.D % of enterprises that use open source software by type: Web/Internet servers Total 62.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 10 to 49 59.01 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.D % of enterprises that use open source software by type: Web/Internet servers From 50 to 249 69.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.D % of enterprises that use open source software by type: Web/Internet servers 250 or more 78.53 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications Total 54.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 10 to 49 51.56 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications From 50 to 249 62.18 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications 250 or more 65.60 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.F % of enterprises that use open source software by type: Big Data analysis software Total 61.35 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 10 to 49 59.61 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.F % of enterprises that use open source software by type: Big Data analysis software From 50 to 249 66.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.2.F % of enterprises that use open source software by type: Big Data analysis software 250 or more 67.27 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) Total 0.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 10 to 49 0.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) From 50 to 249 0.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13) 250 or more 0.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) Total 1.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 10 to 49 1.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) From 50 to 249 1.45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13) 250 or more 1.71 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) Total 2.40 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 10 to 49 2.92 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) From 50 to 249 0.89 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13) 250 or more 0.57 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) Total 0.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 10 to 49 1.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) From 50 to 249 0.45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13) 250 or more 2.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) Total 0.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 10 to 49 1.08 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) From 50 to 249 0.61 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13) 250 or more 1.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.F % of enterprises with limits on open source use based on reason: Other (13) Total 1.54 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 10 to 49 1.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.F % of enterprises with limits on open source use based on reason: Other (13) From 50 to 249 1.27 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) B.3.F % of enterprises with limits on open source use based on reason: Other (13) 250 or more 4.20 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.1 ICT specialists: % of enterprises that hired ICT specialists Total 77.08 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.1 ICT specialists: % of enterprises that hired ICT specialists From 10 to 49 73.18 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.1 ICT specialists: % of enterprises that hired ICT specialists From 50 to 249 88.11 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.1 ICT specialists: % of enterprises that hired ICT specialists 250 or more 92.24 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees Total 63.69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 10 to 49 58.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees From 50 to 249 76.50 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees 250 or more 84.30 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) Total 88.89 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 10 to 49 87.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) From 50 to 249 93.09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2) 250 or more 93.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) Total 76.17 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 10 to 49 73.17 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) From 50 to 249 81.70 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2) 250 or more 87.95 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists Total 50.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 10 to 49 45.43 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists From 50 to 249 65.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists 250 or more 74.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy Total 25.66 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 10 to 49 25.24 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy From 50 to 249 28.50 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy 250 or more 20.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees Total 78.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 10 to 49 77.77 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees From 50 to 249 82.31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees 250 or more 79.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers Total 16.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 10 to 49 16.19 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers From 50 to 249 15.21 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers 250 or more 17.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees Total 84.69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 10 to 49 84.54 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees From 50 to 249 85.94 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees 250 or more 81.89 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers Total 10.06 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 10 to 49 9.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers From 50 to 249 11.81 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.B.2 % of enterprises whose office software support was mainly provided by external providers 250 or more 13.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees Total 54.27 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 10 to 49 52.69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees From 50 to 249 58.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees 250 or more 61.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers Total 32.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 10 to 49 32.91 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers From 50 to 249 31.25 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers 250 or more 31.09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff Total 58.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 10 to 49 56.18 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff From 50 to 249 66.40 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff 250 or more 68.91 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees Total 30.63 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 10 to 49 31.80 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees From 50 to 249 26.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees 250 or more 27.94 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees Total 55.64 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 10 to 49 53.12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees From 50 to 249 61.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees 250 or more 71.67 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers Total 30.50 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 10 to 49 33.55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers From 50 to 249 22.52 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers 250 or more 16.20 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees Total 57.59 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 10 to 49 55.56 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees From 50 to 249 62.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees 250 or more 69.43 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers Total 27.18 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 10 to 49 29.30 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers From 50 to 249 22.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers 250 or more 15.51 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff Total 64.66 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 10 to 49 62.93 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff From 50 to 249 68.63 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff 250 or more 75.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers Total 26.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 10 to 49 27.78 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers From 50 to 249 25.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers 250 or more 19.78 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1 % of enterprises with an Internet connection Total 99.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1 % of enterprises with an Internet connection From 10 to 49 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1 % of enterprises with an Internet connection From 50 to 249 99.46 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1 % of enterprises with an Internet connection 250 or more 99.15 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1.1 % Staff that use computers connected to the Internet for corporate purposes Total 94.79 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 10 to 49 93.67 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1.1 % Staff that use computers connected to the Internet for corporate purposes From 50 to 249 93.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.1.1 % Staff that use computers connected to the Internet for corporate purposes 250 or more 95.76 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) Total 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 10 to 49 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) From 50 to 249 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1) 250 or more 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2 % of enterprises with a Internet access connection: landline broadband (1) Total 98.40 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 10 to 49 97.94 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2 % of enterprises with a Internet access connection: landline broadband (1) From 50 to 249 99.76 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2 % of enterprises with a Internet access connection: landline broadband (1) 250 or more 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) Total 61.55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 10 to 49 59.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) From 50 to 249 66.38 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3) 250 or more 75.53 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) Total 74.06 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 10 to 49 71.26 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) From 50 to 249 81.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3) 250 or more 85.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) Total 10.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 10 to 49 7.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) From 50 to 249 14.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3) 250 or more 40.60 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) Total 0.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 10 to 49 0.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) From 50 to 249 0.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3) 250 or more 0.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) Total 6.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 10 to 49 5.60 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) From 50 to 249 11.55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3) 250 or more 2.20 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) Total 12.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 10 to 49 13.24 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) From 50 to 249 11.91 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3) 250 or more 12.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total 27.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 10 to 49 28.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) From 50 to 249 24.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 250 or more 27.68 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) Total 51.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 10 to 49 51.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) From 50 to 249 51.45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3) 250 or more 57.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) Total 97.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 10 to 49 97.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) From 50 to 249 99.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A % of enterprises with a Internet access connection: mobile broadband (1) 250 or more 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) Total 85.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 10 to 49 83.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) From 50 to 249 91.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3) 250 or more 97.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) Total 90.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 10 to 49 89.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) From 50 to 249 92.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3) 250 or more 94.65 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) Total 38.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 10 to 49 37.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) From 50 to 249 39.52 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3) 250 or more 57.69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use Total 57.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 10 to 49 49.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use From 50 to 249 47.18 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use 250 or more 64.53 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) Total 96.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 10 to 49 95.86 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) From 50 to 249 98.42 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3) 250 or more 98.23 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) Total 76.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 10 to 49 73.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) From 50 to 249 85.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3) 250 or more 90.97 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) Total 80.03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 10 to 49 78.59 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) From 50 to 249 82.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3) 250 or more 91.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7 % of enterprises with Internet connection and website/web page (3) Total 94.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7 % of enterprises with Internet connection and website/web page (3) From 10 to 49 93.65 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7 % of enterprises with Internet connection and website/web page (3) From 50 to 249 96.68 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7 % of enterprises with Internet connection and website/web page (3) 250 or more 94.31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.A Web Services: Company Presentation (4) Total 96.69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.A Web Services: Company Presentation (4) From 10 to 49 96.31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.A Web Services: Company Presentation (4) From 50 to 249 97.81 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.A Web Services: Company Presentation (4) 250 or more 97.73 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.B Web Services: Receiving orders or bookings online (4) Total 23.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.B Web Services: Receiving orders or bookings online (4) From 10 to 49 23.92 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.B Web Services: Receiving orders or bookings online (4) From 50 to 249 21.66 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.B Web Services: Receiving orders or bookings online (4) 250 or more 24.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.C Web Services: Access to product catalogs or price lists (4) Total 54.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 10 to 49 55.95 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.C Web Services: Access to product catalogs or price lists (4) From 50 to 249 51.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.C Web Services: Access to product catalogs or price lists (4) 250 or more 48.92 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) Total 9.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 10 to 49 9.17 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) From 50 to 249 8.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.D Web Services: Possibility of customizing or designing products by customers (4) 250 or more 18.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.E Web Services: Online order tracking (4) Total 9.29 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.E Web Services: Online order tracking (4) From 10 to 49 6.73 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.E Web Services: Online order tracking (4) From 50 to 249 16.79 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.E Web Services: Online order tracking (4) 250 or more 17.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.F Web Services: Website customization for regular users (4) Total 13.12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.F Web Services: Website customization for regular users (4) From 10 to 49 12.26 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.F Web Services: Website customization for regular users (4) From 50 to 249 13.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.F Web Services: Website customization for regular users (4) 250 or more 22.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) Total 70.70 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 10 to 49 68.71 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) From 50 to 249 75.91 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.G Web Services: Links or references to the company's profiles on social media (4) 250 or more 79.46 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) Total 78.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 10 to 49 75.17 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) From 50 to 249 86.51 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.H Web Services: Privacy policy statement or certification related to website security (4) 250 or more 95.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) Total 45.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 10 to 49 36.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) From 50 to 249 70.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.I Web Services: Job advertisements or receipt of job applications online (4) 250 or more 75.73 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) Total 49.66 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 10 to 49 52.97 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) From 50 to 249 38.08 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4) 250 or more 47.29 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8 % of enterprises that used the internet to interact with the Public Administration (3) Total 97.20 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 10 to 49 96.80 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8 % of enterprises that used the internet to interact with the Public Administration (3) From 50 to 249 98.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8 % of enterprises that used the internet to interact with the Public Administration (3) 250 or more 98.81 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) Total 92.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 10 to 49 91.82 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) From 50 to 249 96.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.A Reasons for interacting with the Public Administration: To obtain information (3) 250 or more 97.46 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) Total 90.10 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 10 to 49 88.59 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) From 50 to 249 93.87 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3) 250 or more 98.23 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) Total 82.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 10 to 49 79.59 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) From 50 to 249 91.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3) 250 or more 96.27 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) Total 85.09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 10 to 49 81.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) From 50 to 249 95.29 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3) 250 or more 93.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) Total 78.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 10 to 49 75.59 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) From 50 to 249 83.97 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3) 250 or more 91.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) Total 91.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 10 to 49 90.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) From 50 to 249 95.45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3) 250 or more 98.23 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.10 % of enterprises that pay to advertise on the Internet (3) Total 35.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.10 % of enterprises that pay to advertise on the Internet (3) From 10 to 49 35.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.10 % of enterprises that pay to advertise on the Internet (3) From 50 to 249 31.03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.10 % of enterprises that pay to advertise on the Internet (3) 250 or more 44.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) Total 32.51 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 10 to 49 33.27 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) From 50 to 249 28.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3) 250 or more 38.74 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) Total 82.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 10 to 49 82.43 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) From 50 to 249 80.12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12) 250 or more 84.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) Total 48.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 10 to 49 48.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) From 50 to 249 47.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12) 250 or more 58.31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) Total 32.09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 10 to 49 29.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) From 50 to 249 39.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12) 250 or more 45.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) Total 60.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 10 to 49 60.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) From 50 to 249 60.25 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12) 250 or more 69.82 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) Total 85.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 10 to 49 84.11 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) From 50 to 249 87.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3) 250 or more 89.01 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) Total 40.19 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 10 to 49 38.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) From 50 to 249 41.86 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5) 250 or more 65.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) Total 99.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 10 to 49 99.60 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) From 50 to 249 99.52 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5) 250 or more 97.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 Social Media: % of enterprises that use Social Media (3) Total 75.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 Social Media: % of enterprises that use Social Media (3) From 10 to 49 74.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 Social Media: % of enterprises that use Social Media (3) From 50 to 249 78.97 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 Social Media: % of enterprises that use Social Media (3) 250 or more 85.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) Total 94.91 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 10 to 49 94.20 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) From 50 to 249 96.80 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 250 or more 97.28 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) Total 67.80 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 10 to 49 65.83 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) From 50 to 249 73.33 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 250 or more 73.41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) Total 56.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 10 to 49 54.83 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) From 50 to 249 57.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9) 250 or more 72.88 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) Total 31.12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 10 to 49 28.64 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) From 50 to 249 36.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9) 250 or more 44.65 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) Total 61.77 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 10 to 49 59.30 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) From 50 to 249 70.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9) 250 or more 62.21 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) Total 32.70 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 10 to 49 34.51 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) From 50 to 249 26.12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9) 250 or more 33.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) Total 2.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 10 to 49 3.21 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) From 50 to 249 1.06 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9) 250 or more 0.57 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) Total 58.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 10 to 49 57.97 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) From 50 to 249 57.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3) 250 or more 62.34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.A Cloud Computing: % of enterprises that purchase email services (6) Total 74.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 10 to 49 75.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.A Cloud Computing: % of enterprises that purchase email services (6) From 50 to 249 70.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.A Cloud Computing: % of enterprises that purchase email services (6) 250 or more 72.18 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) Total 43.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 10 to 49 40.12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) From 50 to 249 50.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.B Cloud Computing: % of enterprises that purchase office automation software(6) 250 or more 59.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) Total 74.89 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 10 to 49 76.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) From 50 to 249 69.78 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6) 250 or more 69.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) Total 74.91 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 10 to 49 73.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) From 50 to 249 76.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.D Cloud Computing: % of enterprises that purchase file storage (6) 250 or more 84.61 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) Total 26.83 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 10 to 49 26.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) From 50 to 249 24.25 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6) 250 or more 46.65 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) Total 38.61 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 10 to 49 41.40 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) From 50 to 249 24.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6) 250 or more 49.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) Total 47.67 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 10 to 49 48.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) From 50 to 249 41.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6) 250 or more 55.01 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) Total 73.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 10 to 49 74.26 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) From 50 to 249 70.19 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6) 250 or more 68.15 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) Total 59.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 10 to 49 59.05 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) From 50 to 249 59.40 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6) 250 or more 68.76 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) Total 64.86 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 10 to 49 63.01 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) From 50 to 249 69.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools) 250 or more 74.86 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients Total 63.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 10 to 49 61.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients From 50 to 249 67.33 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients 250 or more 73.15 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes Total 51.10 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 10 to 49 49.08 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes From 50 to 249 55.13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 250 or more 65.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1 % of enterprises that analyzed Big Data Total 21.57 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1 % of enterprises that analyzed Big Data From 10 to 49 19.82 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1 % of enterprises that analyzed Big Data From 50 to 249 24.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1 % of enterprises that analyzed Big Data 250 or more 38.50 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) Total 52.69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 10 to 49 47.87 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) From 50 to 249 61.38 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11) 250 or more 68.87 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) Total 49.36 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 10 to 49 50.08 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) From 50 to 249 42.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11) 250 or more 60.66 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) Total 54.03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 10 to 49 45.39 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) From 50 to 249 73.03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11) 250 or more 74.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) Total 29.70 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 10 to 49 25.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) From 50 to 249 34.39 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11) 250 or more 54.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) Total 84.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 10 to 49 79.31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) From 50 to 249 92.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their own employees (11) 250 or more 98.73 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) Total 34.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 10 to 49 36.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) From 50 to 249 26.11 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) H.2.A % of enterprises that performed Big Data analysis with their external providers (11) 250 or more 36.57 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1 ICT Security: % of enterprises with internal security systems Total 98.11 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1 ICT Security: % of enterprises with internal security systems From 10 to 49 98.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1 ICT Security: % of enterprises with internal security systems From 50 to 249 98.02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1 ICT Security: % of enterprises with internal security systems 250 or more 99.15 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) Total 97.35 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 10 to 49 96.73 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) From 50 to 249 99.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.A ICT Security: % of enterprises that apply strong password authentication (7) 250 or more 100.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) Total 57.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 10 to 49 55.09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) From 50 to 249 59.93 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7) 250 or more 80.83 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) Total 28.99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 10 to 49 27.33 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) From 50 to 249 32.83 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7) 250 or more 38.83 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.D ICT Security: % of enterprises that use external data backup (7) Total 83.20 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.D ICT Security: % of enterprises that use external data backup (7) From 10 to 49 83.53 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.D ICT Security: % of enterprises that use external data backup (7) From 50 to 249 81.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.D ICT Security: % of enterprises that use external data backup (7) 250 or more 83.23 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) Total 70.30 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 10 to 49 68.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) From 50 to 249 72.95 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7) 250 or more 87.42 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations Total 93.15 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 10 to 49 93.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations From 50 to 249 91.79 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations 250 or more 93.43 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) Total 48.21 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 10 to 49 44.56 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) From 50 to 249 57.16 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8) 250 or more 68.63 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) Total 10.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 10 to 49 8.86 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) From 50 to 249 14.63 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1) 250 or more 18.88 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) Total 80.76 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 10 to 49 82.04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) From 50 to 249 77.48 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1) 250 or more 74.03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) Total 82.98 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 10 to 49 82.85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) From 50 to 249 82.55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1) 250 or more 86.67 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) Total 8.58 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 10 to 49 9.16 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) From 50 to 249 6.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1) 250 or more 8.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) Total 19.07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 10 to 49 15.88 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) From 50 to 249 26.26 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) 250 or more 38.96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received Total 4.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 10 to 49 3.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received From 50 to 249 5.33 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received 250 or more 15.49 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) Total 86.93 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 10 to 49 89.00 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) From 50 to 249 82.10 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) 250 or more 74.61 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 Total 1,742,581.06 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 10 to 49 54,416.31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 From 50 to 249 371,469.40 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies assets during 2015 250 or more 1,316,695.35 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 Total 1,137,545.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 10 to 49 29,395.51 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 From 50 to 249 337,495.74 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.2 Expenditure on ICT (thousands of euros): Total expenditure in software, standard or customised, during 2015 250 or more 770,654.47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 Total 1,596,879.37 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 10 to 49 66,805.01 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 From 50 to 249 479,299.45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.3 Expenditure on ICT (thousands of euros): Total expenditure on information technology and consulting services, telecommunication services or other ICT services, during 2015 250 or more 1,050,774.90 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 Total 498,289.55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 10 to 49 37,649.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 From 50 to 249 193,616.27 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) L.4 Expenditure on ICT (thousands of euros): Other ICT expenses during 2015 250 or more 267,023.97