Main variables Total G.1 % of enterprises that had ERP tools to share information between different business areas of the company 7.63 G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 8.18 G.2.A % of employees who regularly telework at least 30% of their working hours per week 7.60 G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 4.79