Main variables;Total
G.1 % of enterprises that had ERP tools to share information between different business areas of the company;7.63
G.2 % of enterprises with some software application to manage customer information within the company (CRM tools);8.18
G.2.A % of employees who regularly telework at least 30% of their working hours per week;7.60
G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1);4.79