Activity grouping (except CNAE 56, 64-66 and 95.1) Main variables Size of the enterprise Total Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 46,65 Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 42,25 Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 66,88 Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 79,6 Total Enterprises G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 37,84 Total Enterprises G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 34,88 Total Enterprises G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 51,32 Total Enterprises G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 60,72 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 35,64 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 32,63 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 49,22 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 59,33 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 28,39 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 25,58 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 41,23 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 49,97 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 50,43 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 43,42 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 77,59 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 90 1. Total Industry (CNAE 10-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 33,87 1. Total Industry (CNAE 10-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 29,48 1. Total Industry (CNAE 10-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 50,36 1. Total Industry (CNAE 10-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 61,46 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 31,61 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 27,3 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 47,41 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 60,63 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 25,63 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 21,76 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 40,53 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 48,34 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 45,46 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 39,59 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 73,51 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 84,79 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 30,95 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 27,47 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 47,64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 53,44 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 27,18 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 23,67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 43,6 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 52,58 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 24,07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 21,01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 37,9 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 49,77 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 60,48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 50,86 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 87,24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 94,18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 40,25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 32,43 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 60,45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 75,35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 38,87 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 31,45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 57,4 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 75,35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 32,45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 25,16 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 51,24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 65,45 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 51,55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 46,08 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 81,03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 91,69 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 28,31 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 25,26 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 44,03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 56,35 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 27,29 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 24,23 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 43,03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 55,3 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 16,09 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 34,43 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 42,78 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 52,51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 44,51 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 79,44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 94,21 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 38,64 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 34,23 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 53,48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 61,73 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 36,97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 32,76 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 50,58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 61,32 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 30,23 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 26,68 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 44,26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 39,09 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 45,26 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 38,33 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 56,91 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 83,3 1.5. Energy and water (CNAE 35-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 34,86 1.5. Energy and water (CNAE 35-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 31,73 1.5. Energy and water (CNAE 35-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 37,67 1.5. Energy and water (CNAE 35-39) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 59,92 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 34,3 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 31,73 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 35,98 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 56,85 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 20,11 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 17,24 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 23,1 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 41,89 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 29,95 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 28,03 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 49,74 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 87,79 2. Total Construction (CNAE 41-43) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 20,74 2. Total Construction (CNAE 41-43) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 19,71 2. Total Construction (CNAE 41-43) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 32,42 2. Total Construction (CNAE 41-43) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 43,39 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 19,08 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 18,14 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 29,23 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 43,39 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 11,42 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 10,43 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 22,59 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 32,19 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 48,63 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 45,21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 63,23 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 74,24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 43,33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 40,91 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 53,75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 61,38 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 41,03 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 38,46 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 52,19 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 59,64 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 33,32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 30,92 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 43,51 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 51,77 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 57,35 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 54,58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 73,15 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 83,94 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 49,44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 47,77 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 59,18 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 64,41 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 46,4 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 44,5 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 57,55 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 62,96 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 40,88 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 39,17 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 50,53 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 58,25 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 39,09 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 35,05 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 56,32 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 69,98 3.2. Transport and storage (CNAE 49-53) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 27,65 3.2. Transport and storage (CNAE 49-53) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 23,68 3.2. Transport and storage (CNAE 49-53) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 46,29 3.2. Transport and storage (CNAE 49-53) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 46,91 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 26,41 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 22,32 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 45,76 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 45,25 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 17,51 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 14,16 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 32,84 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 36,52 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 45,46 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 40,06 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 62,83 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 72,97 3.3. Accommodation services (CNAE 55) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 48,89 3.3. Accommodation services (CNAE 55) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 45,6 3.3. Accommodation services (CNAE 55) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 59,41 3.3. Accommodation services (CNAE 55) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 66,24 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 43,4 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 39,71 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 55,31 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 62,08 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 41,01 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 37,36 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 52,38 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 62,22 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 53,83 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 48,83 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 67,77 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 80,16 3.4. Information and communications (CNAE 58-63) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 59,88 3.4. Information and communications (CNAE 58-63) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 57,36 3.4. Information and communications (CNAE 58-63) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 65,57 3.4. Information and communications (CNAE 58-63) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 78,54 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 58,51 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 56,01 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 64,36 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 76,2 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 49,17 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 46,94 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 54,13 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 65,93 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 44,22 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 43,1 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 51,23 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 75,38 3.5. Real estate activities (CNAE 68) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 46,89 3.5. Real estate activities (CNAE 68) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 44,91 3.5. Real estate activities (CNAE 68) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 63,01 3.5. Real estate activities (CNAE 68) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 83,96 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 45,48 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 43,35 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 63,01 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 83,96 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 30,6 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 27,73 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 56,25 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 73,27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 49,48 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 44,65 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 72,05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 81,11 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 44 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 40,42 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 60,45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 68,91 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 42,23 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 38,57 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 58,76 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 68,91 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 30,2 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 26,69 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 46,83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 52,14 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 29,79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 24,78 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 40,75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 61,7 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 28,54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 25,11 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 35,17 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 52,88 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 27,78 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 24,57 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 33,98 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 50,66 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 18,1 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 14,4 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 25,62 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 43,39 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 64,67 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 60,74 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 75,64 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 81,07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) Total 66,52 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 10 to 49 66,12 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) From 50 to 249 66,09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % of enterprises with some software application to manage customer information within the company (CRM tools) 250 or more 74,41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 65,95 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 65,84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 64,94 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 71,75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 57,11 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 57,24 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 55,03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 63,53