Population class	Demographic characteristics	Problemas compras	Total
Total persons who have used a computer in the last 12 months	Total Persons	Total	20.252.814
Total persons who have used a computer in the last 12 months	Total Persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,9
Total persons who have used a computer in the last 12 months	Total Persons	Technical failures on the website during ordering or payment	2,3
Total persons who have used a computer in the last 12 months	Total Persons	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Total Persons	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Total Persons	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Total Persons	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Total Persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Total Persons	Other problems	1,9
Total persons who have used a computer in the last 12 months	Sex: Male	Total	10.226.405
Total persons who have used a computer in the last 12 months	Sex: Male	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,5
Total persons who have used a computer in the last 12 months	Sex: Male	Technical failures on the website during ordering or payment	2,1
Total persons who have used a computer in the last 12 months	Sex: Male	Difficulty finding information about warranties or other legal rights	1,8
Total persons who have used a computer in the last 12 months	Sex: Male	Delays in delivery	5,1
Total persons who have used a computer in the last 12 months	Sex: Male	Final costs higher than those indicated	1,3
Total persons who have used a computer in the last 12 months	Sex: Male	Products or services ordered with defects or different from those ordered	3,5
Total persons who have used a computer in the last 12 months	Sex: Male	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,6
Total persons who have used a computer in the last 12 months	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	2,1
Total persons who have used a computer in the last 12 months	Sex: Male	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Sex: Male	Other problems	1,9
Total persons who have used a computer in the last 12 months	Sex: Female	Total	10.026.409
Total persons who have used a computer in the last 12 months	Sex: Female	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,3
Total persons who have used a computer in the last 12 months	Sex: Female	Technical failures on the website during ordering or payment	2,6
Total persons who have used a computer in the last 12 months	Sex: Female	Difficulty finding information about warranties or other legal rights	2,1
Total persons who have used a computer in the last 12 months	Sex: Female	Delays in delivery	5,4
Total persons who have used a computer in the last 12 months	Sex: Female	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Sex: Female	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	Sex: Female	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,7
Total persons who have used a computer in the last 12 months	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	2,8
Total persons who have used a computer in the last 12 months	Sex: Female	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Sex: Female	Other problems	1,9
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Total	2.943.645
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,1
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Technical failures on the website during ordering or payment	1,6
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	1
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Delays in delivery	4,8
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Final costs higher than those indicated	1,1
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	2,9
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,6
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	2
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	0,5
Total persons who have used a computer in the last 12 months	Age: 16 to 24 years old	Other problems	0,9
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Total	4.264.128
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	11,3
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Technical failures on the website during ordering or payment	2,8
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	2,6
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Delays in delivery	7,7
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Final costs higher than those indicated	2,3
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	4,2
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,5
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	2,7
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Age: 25 to 34 years old	Other problems	2,8
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Total	5.277.804
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Technical failures on the website during ordering or payment	2,2
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	1,5
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Delays in delivery	5,4
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Age: 35 to 44 years old	Other problems	1,8
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Total	4.382.677
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,5
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Technical failures on the website during ordering or payment	2,5
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	2,2
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Delays in delivery	4,8
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	3,7
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,4
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	2,8
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Age: 45 to 54 years old	Other problems	2
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Total	2.546.548
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,5
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Technical failures on the website during ordering or payment	2,6
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	2,8
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Delays in delivery	3,1
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Final costs higher than those indicated	1,1
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	2,6
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,3
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	2
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Age: 55 to 64 years old	Other problems	1,4
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Total	838.013
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,7
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Technical failures on the website during ordering or payment	1,5
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Delays in delivery	1,8
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Final costs higher than those indicated	0,4
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	3,1
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	1,9
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	1,4
Total persons who have used a computer in the last 12 months	Age: 65 to 74 years old	Other problems	2
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	9.087.113
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,6
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment	3,2
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	2,2
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	5,7
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	3,9
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,6
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	2
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	2.577.673
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,9
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment	1,9
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	2,8
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	3,7
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	1,8
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	2,6
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,4
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	3,1
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	2
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	2.909.570
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,1
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment	1,8
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	1,1
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	4,9
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	2,9
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,2
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	2,3
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	1,5
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	2.127.415
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment	1,1
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	1,2
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	0,7
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	3
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,9
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	1,3
Total persons who have used a computer in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	1,6
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	3.551.044
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,4
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment	1,8
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Delays in delivery	5,6
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,7
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	2
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Total	1.767.242
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	11,2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment	3,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	2,9
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Delays in delivery	5,9
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	4,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,9
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 1 member	Other problems	2,9
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Total	4.621.899
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,5
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment	2,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	2,2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Delays in delivery	4,3
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Final costs higher than those indicated	1,3
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	3,2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 2 members	Other problems	2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Total	6.034.518
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment	2,7
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Delays in delivery	5,4
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Final costs higher than those indicated	1,7
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	3,8
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,8
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	2,8
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 3 members	Other problems	2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Total	6.168.460
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment	1,5
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	2,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Delays in delivery	5,4
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	3,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,8
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Size of the household: Households with 4 members	Other problems	1,5
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Total	1.660.695
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,9
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment	2,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	1,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Delays in delivery	6,1
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Final costs higher than those indicated	0,4
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	3
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,6
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	0,8
Total persons who have used a computer in the last 12 months	Size of the household: Households with 5 or more members	Other problems	1,5
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Total	1.767.242
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	11,2
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Technical failures on the website during ordering or payment	3,6
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	2,9
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Delays in delivery	5,9
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	4,1
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,9
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Type of household: Single-person household	Other problems	2,9
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Total	2.366.746
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment	2,5
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	1,8
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Delays in delivery	5,5
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Final costs higher than those indicated	1,1
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	3,8
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3,4
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	3
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Type of household: Single parent living with a child	Other problems	1,2
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Total	2.907.649
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Technical failures on the website during ordering or payment	2,4
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Delays in delivery	3,9
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Final costs higher than those indicated	0,9
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	3,1
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,3
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	1,5
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Type of household: Couple living together without children	Other problems	2
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Total	11.327.823
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,6
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Technical failures on the website during ordering or payment	2
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	1,8
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Delays in delivery	5,3
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	2,7
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Type of household: Couple living together with children	Other problems	1,8
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Total	1.883.353
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,3
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Technical failures on the website during ordering or payment	2,7
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	2,2
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Delays in delivery	5,8
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	3
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	2,1
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Type of household: Other type of household	Other problems	2,1
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Total	8.890.019
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment	2
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Delays in delivery	4,5
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	1,1
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,8
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	2,2
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	1
Total persons who have used a computer in the last 12 months	Cohabitation in couple: Living with your spouse	Other problems	1,9
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.434.059
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	11
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment	2,3
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	2,6
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	6,4
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	2
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	3,7
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	3,2
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	1,7
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	3,2
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	8.928.736
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,1
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment	2,7
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	5,7
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,5
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	1,6
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Total	18.389.300
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,7
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Technical failures on the website during ordering or payment	2,2
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Delays in delivery	5,1
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Products or services ordered with defects or different from those ordered	3,5
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	1
Total persons who have used a computer in the last 12 months	Nationality: Spanish	Other problems	1,9
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Total	1.863.514
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	10,6
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Technical failures on the website during ordering or payment	3,3
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Delays in delivery	6,4
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Final costs higher than those indicated	2,4
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Products or services ordered with defects or different from those ordered	2,3
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	2,6
Total persons who have used a computer in the last 12 months	Nationality: Foreign	Other problems	2,3
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Total	1.799.142
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Technical failures on the website during ordering or payment	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Difficulty finding information about warranties or other legal rights	22,3
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Delays in delivery	59
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Final costs higher than those indicated	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Products or services ordered with defects or different from those ordered	38,4
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	27,9
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	13,2
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Other problems	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Total	865.754
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Technical failures on the website during ordering or payment	24,5
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Difficulty finding information about warranties or other legal rights	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Delays in delivery	60,4
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Final costs higher than those indicated	15,2
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Products or services ordered with defects or different from those ordered	41,5
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	18,6
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	25,4
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Foreign sellers who do not fulfill orders in Spain	13,6
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Male	Other problems	22,8
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Total	933.388
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Technical failures on the website during ordering or payment	28,2
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Difficulty finding information about warranties or other legal rights	22,8
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Delays in delivery	57,6
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Final costs higher than those indicated	17,6
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Products or services ordered with defects or different from those ordered	35,5
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	29
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	30,2
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Foreign sellers who do not fulfill orders in Spain	12,7
People who have had some problem when purchasing via the Internet in the last 12 months	Sex: Female	Other problems	19,9
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Total	208.510
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Technical failures on the website during ordering or payment	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	14,3
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Delays in delivery	68,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Final costs higher than those indicated	15,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	40,3
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	27,7
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	6,8
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 16 to 24 years old	Other problems	12,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Total	482.841
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Technical failures on the website during ordering or payment	24,6
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	22,7
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Delays in delivery	68,3
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Final costs higher than those indicated	20,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	36,7
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	24
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	14,5
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 25 to 34 years old	Other problems	25,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Total	477.495
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Technical failures on the website during ordering or payment	24,5
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	16,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Delays in delivery	59,5
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Final costs higher than those indicated	15,5
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	36,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	21,9
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	29
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 35 to 44 years old	Other problems	19,8
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Total	374.488
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Technical failures on the website during ordering or payment	29,7
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	26,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Delays in delivery	56,5
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Final costs higher than those indicated	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	43,8
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	27,7
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	32,8
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	14,6
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 45 to 54 years old	Other problems	24
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Total	191.633
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Technical failures on the website during ordering or payment	35
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	37,6
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Delays in delivery	40,7
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Final costs higher than those indicated	14,6
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	34,8
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	30,9
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	26,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	14,9
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 55 to 64 years old	Other problems	19,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Total	64.175
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Technical failures on the website during ordering or payment	19,9
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	21,9
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Delays in delivery	24,1
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Final costs higher than those indicated	5,3
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	40,4
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	13,5
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	25,2
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	18,4
People who have had some problem when purchasing via the Internet in the last 12 months	Age: 65 to 74 years old	Other problems	25,5
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	872.142
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment	33
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	22,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	59,3
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	16,6
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	40,7
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	26,7
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	11,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	20,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	204.829
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment	23,5
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	35,4
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	46
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	22,1
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	33,2
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	29,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	38,6
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	20,2
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	24,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	234.620
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment	22
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	13,6
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	60,3
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	18,4
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	35,7
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	15,4
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	28,7
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	14,2
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	19,1
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	190.680
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment	11,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	13,5
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	57,5
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	7,4
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	33,9
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	28,5
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	14,6
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	18
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	296.871
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	23,8
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Delays in delivery	66,8
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	16,2
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	40,1
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	20,1
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	23,8
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	10,3
People who have had some problem when purchasing via the Internet in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	24
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Total	198.030
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment	32,4
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	25,6
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Delays in delivery	52,9
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Final costs higher than those indicated	13,7
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	36,5
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	26,2
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	14,3
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 1 member	Other problems	25,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Total	392.964
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment	30,6
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	25,7
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Delays in delivery	50
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Final costs higher than those indicated	14,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	38,2
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	24
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	13,3
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 2 members	Other problems	23,4
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Total	557.695
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment	29
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	18
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Delays in delivery	58,1
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Final costs higher than those indicated	18,9
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	40,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	29,9
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	30,6
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	12,6
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 3 members	Other problems	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Total	502.714
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	25,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Delays in delivery	66,4
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Final costs higher than those indicated	19,5
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	38,1
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,5
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	29,7
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	14,4
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 4 members	Other problems	18,9
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Total	147.738
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	12,6
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Delays in delivery	69
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Final costs higher than those indicated	4,8
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	33,5
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	17,6
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	28
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	9
People who have had some problem when purchasing via the Internet in the last 12 months	Size of the household: Households with 5 or more members	Other problems	17,1
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Total	198.030
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Technical failures on the website during ordering or payment	32,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	25,6
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Delays in delivery	52,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Final costs higher than those indicated	13,7
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	36,5
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	26,2
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	14,3
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single-person household	Other problems	25,8
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Total	212.906
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment	27,5
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	20,2
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Delays in delivery	61,1
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Final costs higher than those indicated	12,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	41,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	37,5
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	33,6
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Single parent living with a child	Other problems	12,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Total	232.796
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Technical failures on the website during ordering or payment	30,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	24,6
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Delays in delivery	48,3
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Final costs higher than those indicated	11,7
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	38,2
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	14,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together without children	Other problems	25,3
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Total	979.832
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Technical failures on the website during ordering or payment	23,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Delays in delivery	61,7
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Final costs higher than those indicated	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	39,2
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,7
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	30,7
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	12,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Couple living together with children	Other problems	21
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Total	175.579
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Technical failures on the website during ordering or payment	29,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Delays in delivery	61,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Final costs higher than those indicated	17,7
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	31,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	22,4
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	12,9
People who have had some problem when purchasing via the Internet in the last 12 months	Type of household: Other type of household	Other problems	22,9
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Total	714.476
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment	24,8
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Delays in delivery	56
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	14,3
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	42,8
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,6
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	27,5
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	12,9
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation in couple: Living with your spouse	Other problems	23,3
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	268.584
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	23,1
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	57,8
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	17,8
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	33,8
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	18,7
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	29,3
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	15
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	28,7
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	816.082
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment	29,4
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	22,4
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	61,9
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	17,9
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	36
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	26,9
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	27,6
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	12,7
People who have had some problem when purchasing via the Internet in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	17,2
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Total	1.601.381
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Technical failures on the website during ordering or payment	25,8
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	22,7
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Delays in delivery	58,8
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Final costs higher than those indicated	15,7
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Products or services ordered with defects or different from those ordered	40,5
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24,4
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	28,4
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	11,7
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Spanish	Other problems	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Total	197.761
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Technical failures on the website during ordering or payment	31,4
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	18,4
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Delays in delivery	60,4
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Final costs higher than those indicated	22,9
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Products or services ordered with defects or different from those ordered	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	20,7
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	23,5
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	24,9
People who have had some problem when purchasing via the Internet in the last 12 months	Nationality: Foreign	Other problems	21,4