Population class	Socioeconomic characteristics	Problemas compras	Total
Total persons who have used a computer in the last 12 months	Total Persons	Total	20.252.814
Total persons who have used a computer in the last 12 months	Total Persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,9
Total persons who have used a computer in the last 12 months	Total Persons	Technical failures on the website during ordering or payment	2,3
Total persons who have used a computer in the last 12 months	Total Persons	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	Total Persons	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Total Persons	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Total Persons	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Total Persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Total Persons	Other problems	1,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	62.065
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	14,6
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Technical failures on the website during ordering or payment	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty finding information about warranties or other legal rights	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Delays in delivery	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Final costs higher than those indicated	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Products or services ordered with defects or different from those ordered	14,6
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficult claims or compensation or without satisfactory response after the claim	14,6
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Foreign sellers who do not fulfill orders in Spain	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	9,9
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Total	580.897
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,6
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Technical failures on the website during ordering or payment	2,7
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	1,5
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	0,6
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	1,7
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	0,7
Total persons who have used a computer in the last 12 months	Studies completed: Primary Education	Other problems	2,9
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Total	4.124.623
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,8
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment	1,4
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	1,3
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Delays in delivery	4,7
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Final costs higher than those indicated	0,6
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	1
Total persons who have used a computer in the last 12 months	Studies completed: First stage Secondary Education	Other problems	1,8
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Total	5.699.262
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,7
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment	2,4
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Delays in delivery	4,9
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	1
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	3
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,3
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	0,8
Total persons who have used a computer in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	1,5
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Total	2.901.977
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,4
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment	2,2
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	2,1
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Delays in delivery	6
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	2,1
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	3,8
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	2
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	2,9
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Total	2.982.146
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,7
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Technical failures on the website during ordering or payment	2,3
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	2,3
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Delays in delivery	5
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Final costs higher than those indicated	1,1
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	1
Total persons who have used a computer in the last 12 months	Studies completed: University studies and similar	Other problems	1,8
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Total	3.627.934
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,5
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment	3,2
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	2,5
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Delays in delivery	5,8
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	2,9
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	3,5
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	2,7
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	1,7
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Total	257.416
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	13,5
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Technical failures on the website during ordering or payment	5,4
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	5,3
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Delays in delivery	5,1
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Final costs higher than those indicated	0,4
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	5,5
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	..
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	1,8
Total persons who have used a computer in the last 12 months	Studies completed: University doctorate	Other problems	..
Total persons who have used a computer in the last 12 months	Studies completed: Others	Total	16.495
Total persons who have used a computer in the last 12 months	Studies completed: Others	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	12,5
Total persons who have used a computer in the last 12 months	Studies completed: Others	Technical failures on the website during ordering or payment	..
Total persons who have used a computer in the last 12 months	Studies completed: Others	Difficulty finding information about warranties or other legal rights	..
Total persons who have used a computer in the last 12 months	Studies completed: Others	Delays in delivery	12,5
Total persons who have used a computer in the last 12 months	Studies completed: Others	Final costs higher than those indicated	12,5
Total persons who have used a computer in the last 12 months	Studies completed: Others	Products or services ordered with defects or different from those ordered	12,5
Total persons who have used a computer in the last 12 months	Studies completed: Others	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	..
Total persons who have used a computer in the last 12 months	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	..
Total persons who have used a computer in the last 12 months	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	..
Total persons who have used a computer in the last 12 months	Studies completed: Others	Other problems	12,5
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Total	13.225.404
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,3
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment	2,6
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	1,9
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Delays in delivery	5,6
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Employment situation: Employed economically active persons	Other problems	2
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.262.496
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,7
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment	1,6
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	2,4
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Delays in delivery	5
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	1,3
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,9
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	2,9
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	1,5
Total persons who have used a computer in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	2,2
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Total	2.481.942
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,7
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment	1,9
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Delays in delivery	4,6
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	3,2
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,5
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Students	Other problems	1,1
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Total	494.191
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,5
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment	1,4
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	1,9
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Delays in delivery	5,7
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	2
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	2,7
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,4
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	1,4
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	0,6
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	1,8
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Total	1.340.398
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,1
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment	2
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	2,3
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Delays in delivery	2,9
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	0,9
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	3,6
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	2,9
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	1,7
Total persons who have used a computer in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	2
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Total	448.384
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	10,2
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Technical failures on the website during ordering or payment	2,2
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	3,8
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Delays in delivery	5,8
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Final costs higher than those indicated	1,9
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	5,8
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,9
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	1,9
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	2,9
Total persons who have used a computer in the last 12 months	Employment situation: Other employment situation	Other problems	1,9
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Total	11.261.066
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,7
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Technical failures on the website during ordering or payment	2,9
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Difficulty finding information about warranties or other legal rights	1,8
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Delays in delivery	5,9
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Final costs higher than those indicated	1,7
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Products or services ordered with defects or different from those ordered	3,5
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Foreign sellers who do not fulfill orders in Spain	1
Total persons who have used a computer in the last 12 months	Professional status (in main job): Worker employed by others	Other problems	2
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Total	1.964.338
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,3
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Technical failures on the website during ordering or payment	0,9
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Difficulty finding information about warranties or other legal rights	2,2
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Delays in delivery	3,8
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Final costs higher than those indicated	0,8
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Products or services ordered with defects or different from those ordered	2,6
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,5
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Difficult claims or compensation or without satisfactory response after the claim	1,2
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Foreign sellers who do not fulfill orders in Spain	0,6
Total persons who have used a computer in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Other problems	1,7
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Total	2.976.956
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,5
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Technical failures on the website during ordering or payment	1,7
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	1,6
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Final costs higher than those indicated	0,9
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Products or services ordered with defects or different from those ordered	2,9
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,6
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	1,8
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Main occupation: Manual	Other problems	1,8
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Total	10.248.448
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,6
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Technical failures on the website during ordering or payment	2,9
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	1,9
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Delays in delivery	5,7
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Final costs higher than those indicated	1,7
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	3,5
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Main occupation: Non-manual	Other problems	2
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Total	682.414
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	10
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Technical failures on the website during ordering or payment	3,2
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	1,9
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Delays in delivery	5,4
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Final costs higher than those indicated	3,4
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	3,9
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	0,4
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	1,7
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	1
Total persons who have used a computer in the last 12 months	Main occupation: ICT workers	Other problems	3,4
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Total	12.542.990
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,3
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Technical failures on the website during ordering or payment	2,6
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	1,9
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Delays in delivery	5,6
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Main occupation: Other workers	Other problems	1,9
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Total	1.936.536
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	12,6
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment	2,9
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	4
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Delays in delivery	7,1
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	2
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	4,8
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3,3
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	4,5
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	2,3
Total persons who have used a computer in the last 12 months	Net household monthly income Less than 900 Euros	Other problems	2,1
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	5.170.377
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,1
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment	2,6
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	2,8
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Delays in delivery	5,9
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	2,2
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	4
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,4
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	2,9
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	1,9
Total persons who have used a computer in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other problems	2,8
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	4.705.523
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,3
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment	1,8
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	1,4
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	4,6
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	1,1
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	2,9
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	2
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	0,7
Total persons who have used a computer in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	1,9
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Total	5.196.256
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,3
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Technical failures on the website during ordering or payment	3
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Products or services ordered with defects or different from those ordered	3,5
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,9
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Foreign sellers who do not fulfill orders in Spain	0,8
Total persons who have used a computer in the last 12 months	Net household monthly income: 2,500 euros or more	Other problems	1,6
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Total	3.244.121
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	6,6
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Technical failures on the website during ordering or payment	1,4
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	0,9
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Delays in delivery	4
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Final costs higher than those indicated	0,5
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	2,2
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,3
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	1,5
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	0,5
Total persons who have used a computer in the last 12 months	Net household monthly income DK/NA	Other problems	0,9
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Total	1.799.142
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Technical failures on the website during ordering or payment	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Difficulty finding information about warranties or other legal rights	22,3
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Delays in delivery	59
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Final costs higher than those indicated	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Products or services ordered with defects or different from those ordered	38,4
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	27,9
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	13,2
People who have had some problem when purchasing via the Internet in the last 12 months	Total Persons	Other problems	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	9.040
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Technical failures on the website during ordering or payment	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty finding information about warranties or other legal rights	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Delays in delivery	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Final costs higher than those indicated	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Products or services ordered with defects or different from those ordered	100
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficult claims or compensation or without satisfactory response after the claim	100
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Foreign sellers who do not fulfill orders in Spain	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	67,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Total	55.838
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Technical failures on the website during ordering or payment	28,5
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	15,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Delays in delivery	53,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Final costs higher than those indicated	14,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	35,5
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	6,5
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	18,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Primary Education	Other problems	29,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Total	323.046
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment	17,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	17
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Delays in delivery	60,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Final costs higher than those indicated	7,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	42,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	27,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	30,6
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	13,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: First stage Secondary Education	Other problems	23,2
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Total	494.422
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment	27,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	19,2
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Delays in delivery	57
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	11
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	34,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	27
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	28,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	9,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	17,6
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Total	274.114
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment	23,4
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	22,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Delays in delivery	63,2
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	40,4
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	21,6
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	20,9
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	16,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	30,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Total	260.587
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Technical failures on the website during ordering or payment	26,2
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Delays in delivery	57
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Final costs higher than those indicated	13
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	39,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	29
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	11,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies and similar	Other problems	20,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Total	345.265
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment	33,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Delays in delivery	61,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	30,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	36,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	28,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	16,8
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	17,9
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Total	34.764
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Technical failures on the website during ordering or payment	39,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	39,3
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Delays in delivery	38,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Final costs higher than those indicated	2,9
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	40,7
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	30,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	13,1
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: University doctorate	Other problems	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Total	2.065
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Technical failures on the website during ordering or payment	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Difficulty finding information about warranties or other legal rights	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Delays in delivery	100
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Final costs higher than those indicated	100
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Products or services ordered with defects or different from those ordered	100
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	..
People who have had some problem when purchasing via the Internet in the last 12 months	Studies completed: Others	Other problems	100
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Total	1.230.797
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment	28,2
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	20
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Delays in delivery	60,1
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Final costs higher than those indicated	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	36,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,3
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	26
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	10,1
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Employed economically active persons	Other problems	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Total	174.459
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment	21,2
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	31,7
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Delays in delivery	64,9
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	16,7
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	42,3
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	37,8
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	19,5
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	28,8
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Total	192.229
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment	24,3
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	21,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Delays in delivery	59,8
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Final costs higher than those indicated	18,1
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	41,2
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	32,1
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	31,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	20,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Students	Other problems	13,8
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Total	47.187
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment	15
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	19,4
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Delays in delivery	59,7
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	28,3
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	14,8
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	6,7
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	18,5
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Total	108.617
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment	24,5
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	28
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Delays in delivery	35,5
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	10,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	44,1
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25,4
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	35,9
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	20,8
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	25,1
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Total	45.853
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Technical failures on the website during ordering or payment	21,2
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	37,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Delays in delivery	56,5
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Final costs higher than those indicated	18,6
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	57
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	28
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	18,4
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	28,7
People who have had some problem when purchasing via the Internet in the last 12 months	Employment situation: Other employment situation	Other problems	18,1
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Total	1.087.691
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Technical failures on the website during ordering or payment	30,4
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Difficulty finding information about warranties or other legal rights	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Delays in delivery	61,1
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Final costs higher than those indicated	17,2
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Products or services ordered with defects or different from those ordered	36,7
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	22,6
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Difficult claims or compensation or without satisfactory response after the claim	27,3
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Foreign sellers who do not fulfill orders in Spain	10,3
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Worker employed by others	Other problems	21,1
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Total	143.106
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Technical failures on the website during ordering or payment	11,8
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Difficulty finding information about warranties or other legal rights	29,8
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Delays in delivery	52,6
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Final costs higher than those indicated	10,5
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Products or services ordered with defects or different from those ordered	35,7
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	20,2
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Difficult claims or compensation or without satisfactory response after the claim	16
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Foreign sellers who do not fulfill orders in Spain	8,7
People who have had some problem when purchasing via the Internet in the last 12 months	Professional status (in main job): Self-employed or freelance workers	Other problems	22,9
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Total	251.577
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Technical failures on the website during ordering or payment	19,7
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Delays in delivery	61,9
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Final costs higher than those indicated	10,3
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Products or services ordered with defects or different from those ordered	34,8
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	19,4
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	21,8
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	14,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Manual	Other problems	21,7
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Total	979.220
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Technical failures on the website during ordering or payment	30,5
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	20,4
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Delays in delivery	59,7
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Final costs higher than those indicated	18
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	37,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	23,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	27,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	9,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Non-manual	Other problems	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Total	68.179
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Technical failures on the website during ordering or payment	32,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	19,4
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Delays in delivery	54
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Final costs higher than those indicated	34,3
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	39
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	4,3
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	16,8
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	9,9
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: ICT workers	Other problems	34,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Total	1.162.618
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Technical failures on the website during ordering or payment	28
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	20,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Delays in delivery	60,5
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Final costs higher than those indicated	15,3
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	36,5
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	23,4
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	26,5
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	10,1
People who have had some problem when purchasing via the Internet in the last 12 months	Main occupation: Other workers	Other problems	20,6
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Total	243.435
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment	22,7
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	31,8
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Delays in delivery	56,8
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	16,2
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	38,1
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	26,2
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	36
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	18,4
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income Less than 900 Euros	Other problems	16,3
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	468.798
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment	29
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	30,3
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Delays in delivery	65,4
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	24,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	44
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	26,7
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	31,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	21,4
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other problems	30,9
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	388.925
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment	21,9
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	17,1
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	55,8
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	12,7
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	35,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25,9
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	23,7
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	8,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	22,6
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Total	484.109
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Technical failures on the website during ordering or payment	31,9
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Difficulty finding information about warranties or other legal rights	17,8
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Delays in delivery	55,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Final costs higher than those indicated	15,8
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Products or services ordered with defects or different from those ordered	37,6
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	20,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Difficult claims or compensation or without satisfactory response after the claim	26
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Foreign sellers who do not fulfill orders in Spain	8,6
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income: 2,500 euros or more	Other problems	17
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Total	213.876
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Technical failures on the website during ordering or payment	20,7
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	13,1
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Delays in delivery	60,9
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Final costs higher than those indicated	7,4
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	33,3
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	20,1
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	22,5
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	8
People who have had some problem when purchasing via the Internet in the last 12 months	Net household monthly income DK/NA	Other problems	13,7