Population class	Autonomous City and Community	Problemas compras	Total
Total persons who have used a computer in the last 12 months	National Total	Total	20.252.814
Total persons who have used a computer in the last 12 months	National Total	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,9
Total persons who have used a computer in the last 12 months	National Total	Technical failures on the website during ordering or payment	2,3
Total persons who have used a computer in the last 12 months	National Total	Difficulty finding information about warranties or other legal rights	2
Total persons who have used a computer in the last 12 months	National Total	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	National Total	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	National Total	Products or services ordered with defects or different from those ordered	3,4
Total persons who have used a computer in the last 12 months	National Total	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,1
Total persons who have used a computer in the last 12 months	National Total	Difficult claims or compensation or without satisfactory response after the claim	2,5
Total persons who have used a computer in the last 12 months	National Total	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	National Total	Other problems	1,9
Total persons who have used a computer in the last 12 months	AndalucÝa	Total	3.359.955
Total persons who have used a computer in the last 12 months	AndalucÝa	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,2
Total persons who have used a computer in the last 12 months	AndalucÝa	Technical failures on the website during ordering or payment	1,2
Total persons who have used a computer in the last 12 months	AndalucÝa	Difficulty finding information about warranties or other legal rights	1,2
Total persons who have used a computer in the last 12 months	AndalucÝa	Delays in delivery	5,5
Total persons who have used a computer in the last 12 months	AndalucÝa	Final costs higher than those indicated	0,9
Total persons who have used a computer in the last 12 months	AndalucÝa	Products or services ordered with defects or different from those ordered	2,6
Total persons who have used a computer in the last 12 months	AndalucÝa	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,5
Total persons who have used a computer in the last 12 months	AndalucÝa	Difficult claims or compensation or without satisfactory response after the claim	1,9
Total persons who have used a computer in the last 12 months	AndalucÝa	Foreign sellers who do not fulfill orders in Spain	0,7
Total persons who have used a computer in the last 12 months	AndalucÝa	Other problems	1,1
Total persons who have used a computer in the last 12 months	Arag¾n	Total	589.020
Total persons who have used a computer in the last 12 months	Arag¾n	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9,9
Total persons who have used a computer in the last 12 months	Arag¾n	Technical failures on the website during ordering or payment	3,8
Total persons who have used a computer in the last 12 months	Arag¾n	Difficulty finding information about warranties or other legal rights	2,4
Total persons who have used a computer in the last 12 months	Arag¾n	Delays in delivery	6,9
Total persons who have used a computer in the last 12 months	Arag¾n	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Arag¾n	Products or services ordered with defects or different from those ordered	4,4
Total persons who have used a computer in the last 12 months	Arag¾n	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,7
Total persons who have used a computer in the last 12 months	Arag¾n	Difficult claims or compensation or without satisfactory response after the claim	3,5
Total persons who have used a computer in the last 12 months	Arag¾n	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Arag¾n	Other problems	2,8
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Total	419.698
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	4,6
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Technical failures on the website during ordering or payment	0,8
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	1,1
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Delays in delivery	1,9
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Final costs higher than those indicated	0,7
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Products or services ordered with defects or different from those ordered	2,5
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,3
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	1,2
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	0,5
Total persons who have used a computer in the last 12 months	Asturias, Principado de	Other problems	0,8
Total persons who have used a computer in the last 12 months	Balears, Illes	Total	586.984
Total persons who have used a computer in the last 12 months	Balears, Illes	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	14,1
Total persons who have used a computer in the last 12 months	Balears, Illes	Technical failures on the website during ordering or payment	4,4
Total persons who have used a computer in the last 12 months	Balears, Illes	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Balears, Illes	Delays in delivery	7
Total persons who have used a computer in the last 12 months	Balears, Illes	Final costs higher than those indicated	1,6
Total persons who have used a computer in the last 12 months	Balears, Illes	Products or services ordered with defects or different from those ordered	4,3
Total persons who have used a computer in the last 12 months	Balears, Illes	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,3
Total persons who have used a computer in the last 12 months	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total persons who have used a computer in the last 12 months	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	2,2
Total persons who have used a computer in the last 12 months	Balears, Illes	Other problems	2,9
Total persons who have used a computer in the last 12 months	Canarias	Total	837.324
Total persons who have used a computer in the last 12 months	Canarias	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	12
Total persons who have used a computer in the last 12 months	Canarias	Technical failures on the website during ordering or payment	2,2
Total persons who have used a computer in the last 12 months	Canarias	Difficulty finding information about warranties or other legal rights	3,6
Total persons who have used a computer in the last 12 months	Canarias	Delays in delivery	4,5
Total persons who have used a computer in the last 12 months	Canarias	Final costs higher than those indicated	4,4
Total persons who have used a computer in the last 12 months	Canarias	Products or services ordered with defects or different from those ordered	4,1
Total persons who have used a computer in the last 12 months	Canarias	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3
Total persons who have used a computer in the last 12 months	Canarias	Difficult claims or compensation or without satisfactory response after the claim	2,3
Total persons who have used a computer in the last 12 months	Canarias	Foreign sellers who do not fulfill orders in Spain	4,5
Total persons who have used a computer in the last 12 months	Canarias	Other problems	4,3
Total persons who have used a computer in the last 12 months	Cantabria	Total	250.304
Total persons who have used a computer in the last 12 months	Cantabria	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	5,7
Total persons who have used a computer in the last 12 months	Cantabria	Technical failures on the website during ordering or payment	0,7
Total persons who have used a computer in the last 12 months	Cantabria	Difficulty finding information about warranties or other legal rights	1,8
Total persons who have used a computer in the last 12 months	Cantabria	Delays in delivery	2,9
Total persons who have used a computer in the last 12 months	Cantabria	Final costs higher than those indicated	1,5
Total persons who have used a computer in the last 12 months	Cantabria	Products or services ordered with defects or different from those ordered	1,8
Total persons who have used a computer in the last 12 months	Cantabria	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2
Total persons who have used a computer in the last 12 months	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	1,2
Total persons who have used a computer in the last 12 months	Cantabria	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Cantabria	Other problems	2
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Total	931.553
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,9
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Technical failures on the website during ordering or payment	3,8
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Difficulty finding information about warranties or other legal rights	4,4
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Delays in delivery	5,3
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Final costs higher than those indicated	1,3
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Products or services ordered with defects or different from those ordered	5
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	4,1
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Difficult claims or compensation or without satisfactory response after the claim	2,9
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Castilla y Le¾n	Other problems	3
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Total	780.966
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Technical failures on the website during ordering or payment	2,2
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	2,9
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Delays in delivery	6,3
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Final costs higher than those indicated	1,9
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	4
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	5,1
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	1,6
Total persons who have used a computer in the last 12 months	Castilla-La Mancha	Other problems	3,8
Total persons who have used a computer in the last 12 months	Catalu±a	Total	3.510.304
Total persons who have used a computer in the last 12 months	Catalu±a	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	11,4
Total persons who have used a computer in the last 12 months	Catalu±a	Technical failures on the website during ordering or payment	2,1
Total persons who have used a computer in the last 12 months	Catalu±a	Difficulty finding information about warranties or other legal rights	2,5
Total persons who have used a computer in the last 12 months	Catalu±a	Delays in delivery	5,6
Total persons who have used a computer in the last 12 months	Catalu±a	Final costs higher than those indicated	2,1
Total persons who have used a computer in the last 12 months	Catalu±a	Products or services ordered with defects or different from those ordered	4,7
Total persons who have used a computer in the last 12 months	Catalu±a	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Catalu±a	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total persons who have used a computer in the last 12 months	Catalu±a	Foreign sellers who do not fulfill orders in Spain	1,1
Total persons who have used a computer in the last 12 months	Catalu±a	Other problems	1,7
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Total	2.155.819
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Technical failures on the website during ordering or payment	2,5
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	1,3
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Delays in delivery	4,2
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Final costs higher than those indicated	0,8
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	2,5
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,3
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	1,2
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	0,8
Total persons who have used a computer in the last 12 months	Comunitat Valenciana	Other problems	1,9
Total persons who have used a computer in the last 12 months	Extremadura	Total	416.263
Total persons who have used a computer in the last 12 months	Extremadura	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	6,3
Total persons who have used a computer in the last 12 months	Extremadura	Technical failures on the website during ordering or payment	1,1
Total persons who have used a computer in the last 12 months	Extremadura	Difficulty finding information about warranties or other legal rights	2,7
Total persons who have used a computer in the last 12 months	Extremadura	Delays in delivery	5,6
Total persons who have used a computer in the last 12 months	Extremadura	Final costs higher than those indicated	1,9
Total persons who have used a computer in the last 12 months	Extremadura	Products or services ordered with defects or different from those ordered	3,8
Total persons who have used a computer in the last 12 months	Extremadura	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2,2
Total persons who have used a computer in the last 12 months	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	2,1
Total persons who have used a computer in the last 12 months	Extremadura	Foreign sellers who do not fulfill orders in Spain	1,3
Total persons who have used a computer in the last 12 months	Extremadura	Other problems	2,1
Total persons who have used a computer in the last 12 months	Galicia	Total	993.919
Total persons who have used a computer in the last 12 months	Galicia	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,5
Total persons who have used a computer in the last 12 months	Galicia	Technical failures on the website during ordering or payment	2,4
Total persons who have used a computer in the last 12 months	Galicia	Difficulty finding information about warranties or other legal rights	1,7
Total persons who have used a computer in the last 12 months	Galicia	Delays in delivery	4,3
Total persons who have used a computer in the last 12 months	Galicia	Final costs higher than those indicated	0,7
Total persons who have used a computer in the last 12 months	Galicia	Products or services ordered with defects or different from those ordered	2,6
Total persons who have used a computer in the last 12 months	Galicia	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,8
Total persons who have used a computer in the last 12 months	Galicia	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total persons who have used a computer in the last 12 months	Galicia	Foreign sellers who do not fulfill orders in Spain	0,9
Total persons who have used a computer in the last 12 months	Galicia	Other problems	1,8
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Total	3.372.356
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,8
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Technical failures on the website during ordering or payment	3,3
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	1,5
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Delays in delivery	6
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	3
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,7
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	1,8
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	1,2
Total persons who have used a computer in the last 12 months	Madrid, Comunidad de	Other problems	1,4
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Total	569.729
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	5,9
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Technical failures on the website during ordering or payment	0,4
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Difficulty finding information about warranties or other legal rights	1,3
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Delays in delivery	3,6
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Final costs higher than those indicated	0,9
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,7
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Difficult claims or compensation or without satisfactory response after the claim	3,6
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Foreign sellers who do not fulfill orders in Spain	1,3
Total persons who have used a computer in the last 12 months	Murcia, Regi¾n de	Other problems	1,9
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Total	308.350
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,5
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment	3
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	2,7
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Delays in delivery	5,6
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Final costs higher than those indicated	2,2
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	2,5
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3,2
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	3,5
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	1,9
Total persons who have used a computer in the last 12 months	Navarra, Comunidad Foral de	Other problems	2,5
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Total	987.593
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7,2
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Technical failures on the website during ordering or payment	2,5
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Difficulty finding information about warranties or other legal rights	1,6
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Delays in delivery	4,2
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Final costs higher than those indicated	0,9
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Products or services ordered with defects or different from those ordered	3,3
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1,9
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Foreign sellers who do not fulfill orders in Spain	0,8
Total persons who have used a computer in the last 12 months	PaÝs Vasco	Other problems	1,5
Total persons who have used a computer in the last 12 months	Rioja, La	Total	128.213
Total persons who have used a computer in the last 12 months	Rioja, La	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8,3
Total persons who have used a computer in the last 12 months	Rioja, La	Technical failures on the website during ordering or payment	3,7
Total persons who have used a computer in the last 12 months	Rioja, La	Difficulty finding information about warranties or other legal rights	2,5
Total persons who have used a computer in the last 12 months	Rioja, La	Delays in delivery	5,2
Total persons who have used a computer in the last 12 months	Rioja, La	Final costs higher than those indicated	1,4
Total persons who have used a computer in the last 12 months	Rioja, La	Products or services ordered with defects or different from those ordered	3,9
Total persons who have used a computer in the last 12 months	Rioja, La	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3
Total persons who have used a computer in the last 12 months	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	2,3
Total persons who have used a computer in the last 12 months	Rioja, La	Foreign sellers who do not fulfill orders in Spain	2,1
Total persons who have used a computer in the last 12 months	Rioja, La	Other problems	1,4
Total persons who have used a computer in the last 12 months	Ceuta	Total	36.372
Total persons who have used a computer in the last 12 months	Ceuta	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	5,6
Total persons who have used a computer in the last 12 months	Ceuta	Technical failures on the website during ordering or payment	..
Total persons who have used a computer in the last 12 months	Ceuta	Difficulty finding information about warranties or other legal rights	3,9
Total persons who have used a computer in the last 12 months	Ceuta	Delays in delivery	..
Total persons who have used a computer in the last 12 months	Ceuta	Final costs higher than those indicated	..
Total persons who have used a computer in the last 12 months	Ceuta	Products or services ordered with defects or different from those ordered	5,6
Total persons who have used a computer in the last 12 months	Ceuta	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3,9
Total persons who have used a computer in the last 12 months	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total persons who have used a computer in the last 12 months	Ceuta	Foreign sellers who do not fulfill orders in Spain	..
Total persons who have used a computer in the last 12 months	Ceuta	Other problems	..
Total persons who have used a computer in the last 12 months	Melilla	Total	18.090
Total persons who have used a computer in the last 12 months	Melilla	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	17,8
Total persons who have used a computer in the last 12 months	Melilla	Technical failures on the website during ordering or payment	..
Total persons who have used a computer in the last 12 months	Melilla	Difficulty finding information about warranties or other legal rights	3,6
Total persons who have used a computer in the last 12 months	Melilla	Delays in delivery	11,2
Total persons who have used a computer in the last 12 months	Melilla	Final costs higher than those indicated	..
Total persons who have used a computer in the last 12 months	Melilla	Products or services ordered with defects or different from those ordered	3,6
Total persons who have used a computer in the last 12 months	Melilla	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	4,6
Total persons who have used a computer in the last 12 months	Melilla	Difficult claims or compensation or without satisfactory response after the claim	..
Total persons who have used a computer in the last 12 months	Melilla	Foreign sellers who do not fulfill orders in Spain	3,6
Total persons who have used a computer in the last 12 months	Melilla	Other problems	10,2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Total	1.799.142
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Technical failures on the website during ordering or payment	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Difficulty finding information about warranties or other legal rights	22,3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Delays in delivery	59
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Final costs higher than those indicated	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Products or services ordered with defects or different from those ordered	38,4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Difficult claims or compensation or without satisfactory response after the claim	27,9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Foreign sellers who do not fulfill orders in Spain	13,2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	Other problems	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Total	275.624
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Technical failures on the website during ordering or payment	15
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Difficulty finding information about warranties or other legal rights	14,1
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Delays in delivery	67,7
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Final costs higher than those indicated	11,1
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Products or services ordered with defects or different from those ordered	32,1
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	18,3
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Difficult claims or compensation or without satisfactory response after the claim	23,6
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Foreign sellers who do not fulfill orders in Spain	8
People who have had some problem when purchasing via the Internet in the last 12 months	AndalucÝa	Other problems	13,4
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Total	58.085
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Technical failures on the website during ordering or payment	38,5
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Difficulty finding information about warranties or other legal rights	24,5
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Delays in delivery	70,3
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Final costs higher than those indicated	14,2
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Products or services ordered with defects or different from those ordered	44,6
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	27,4
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Difficult claims or compensation or without satisfactory response after the claim	35
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Foreign sellers who do not fulfill orders in Spain	8,9
People who have had some problem when purchasing via the Internet in the last 12 months	Arag¾n	Other problems	28,3
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Total	19.230
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Technical failures on the website during ordering or payment	17,9
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	25
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Delays in delivery	40,8
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Final costs higher than those indicated	14,8
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Products or services ordered with defects or different from those ordered	55,6
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	28,4
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	25,9
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	10,9
People who have had some problem when purchasing via the Internet in the last 12 months	Asturias, Principado de	Other problems	18,4
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Total	82.644
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Technical failures on the website during ordering or payment	31,2
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Difficulty finding information about warranties or other legal rights	12,2
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Delays in delivery	49,8
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Final costs higher than those indicated	11,3
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Products or services ordered with defects or different from those ordered	30,4
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	16,5
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	17,4
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	15,3
People who have had some problem when purchasing via the Internet in the last 12 months	Balears, Illes	Other problems	20,6
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Total	100.103
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Technical failures on the website during ordering or payment	18,2
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Difficulty finding information about warranties or other legal rights	29,8
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Delays in delivery	37,5
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Final costs higher than those indicated	36,4
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Products or services ordered with defects or different from those ordered	34
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Difficult claims or compensation or without satisfactory response after the claim	19,1
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Foreign sellers who do not fulfill orders in Spain	37,4
People who have had some problem when purchasing via the Internet in the last 12 months	Canarias	Other problems	36,2
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Total	14.225
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Technical failures on the website during ordering or payment	12,3
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Difficulty finding information about warranties or other legal rights	30,9
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Delays in delivery	50,7
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Final costs higher than those indicated	26,4
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Products or services ordered with defects or different from those ordered	31,8
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	36
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	20,3
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Foreign sellers who do not fulfill orders in Spain	19,6
People who have had some problem when purchasing via the Internet in the last 12 months	Cantabria	Other problems	35,2
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Total	82.646
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Technical failures on the website during ordering or payment	43
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Difficulty finding information about warranties or other legal rights	49,7
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Delays in delivery	59,2
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Final costs higher than those indicated	15,1
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Products or services ordered with defects or different from those ordered	55,9
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	45,9
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Difficult claims or compensation or without satisfactory response after the claim	32,9
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Foreign sellers who do not fulfill orders in Spain	10,6
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla y Le¾n	Other problems	34,1
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Total	70.511
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Technical failures on the website during ordering or payment	24,4
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	31,9
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Delays in delivery	70,2
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Final costs higher than those indicated	21,3
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	44,9
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	33,6
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	56,1
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	18,1
People who have had some problem when purchasing via the Internet in the last 12 months	Castilla-La Mancha	Other problems	41,9
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Total	400.422
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Technical failures on the website during ordering or payment	18,3
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Difficulty finding information about warranties or other legal rights	22,2
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Delays in delivery	48,9
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Final costs higher than those indicated	18,8
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Products or services ordered with defects or different from those ordered	40,8
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	19
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Difficult claims or compensation or without satisfactory response after the claim	32,2
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Foreign sellers who do not fulfill orders in Spain	9,5
People who have had some problem when purchasing via the Internet in the last 12 months	Catalu±a	Other problems	14,8
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Total	150.551
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Technical failures on the website during ordering or payment	35,9
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	19,3
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Delays in delivery	60,2
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Final costs higher than those indicated	11,3
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	35,4
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	32,6
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	16,6
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had some problem when purchasing via the Internet in the last 12 months	Comunitat Valenciana	Other problems	27
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Total	26.270
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Technical failures on the website during ordering or payment	17,5
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Difficulty finding information about warranties or other legal rights	43
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Delays in delivery	88,6
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Final costs higher than those indicated	30,1
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Products or services ordered with defects or different from those ordered	60,8
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	35,6
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	32,7
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Foreign sellers who do not fulfill orders in Spain	21,1
People who have had some problem when purchasing via the Internet in the last 12 months	Extremadura	Other problems	33,1
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Total	74.770
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Technical failures on the website during ordering or payment	31,7
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Difficulty finding information about warranties or other legal rights	22,2
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Delays in delivery	57
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Final costs higher than those indicated	9,3
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Products or services ordered with defects or different from those ordered	33,9
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Difficult claims or compensation or without satisfactory response after the claim	32,1
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Foreign sellers who do not fulfill orders in Spain	11,8
People who have had some problem when purchasing via the Internet in the last 12 months	Galicia	Other problems	24,3
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Total	297.084
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Technical failures on the website during ordering or payment	37,8
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	17,4
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Delays in delivery	67,7
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Final costs higher than those indicated	15,9
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	33,5
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	19,5
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	20,1
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	13,1
People who have had some problem when purchasing via the Internet in the last 12 months	Madrid, Comunidad de	Other problems	15,7
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Total	33.628
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Technical failures on the website during ordering or payment	7,5
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Difficulty finding information about warranties or other legal rights	22,1
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Delays in delivery	61,8
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Final costs higher than those indicated	15,7
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Products or services ordered with defects or different from those ordered	56,7
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	28,6
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Difficult claims or compensation or without satisfactory response after the claim	61,3
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Foreign sellers who do not fulfill orders in Spain	21,2
People who have had some problem when purchasing via the Internet in the last 12 months	Murcia, Regi¾n de	Other problems	32,9
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Total	26.262
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment	35,8
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	31,3
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Delays in delivery	65,2
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Final costs higher than those indicated	26
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	29,1
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	37,6
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	41
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	22,2
People who have had some problem when purchasing via the Internet in the last 12 months	Navarra, Comunidad Foral de	Other problems	29,2
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Total	71.146
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Technical failures on the website during ordering or payment	34,9
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Difficulty finding information about warranties or other legal rights	22,8
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Delays in delivery	58,2
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Final costs higher than those indicated	12,8
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Products or services ordered with defects or different from those ordered	45,3
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25,9
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Difficult claims or compensation or without satisfactory response after the claim	36,2
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Foreign sellers who do not fulfill orders in Spain	10,7
People who have had some problem when purchasing via the Internet in the last 12 months	PaÝs Vasco	Other problems	21,1
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Total	10.666
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Technical failures on the website during ordering or payment	44,6
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Difficulty finding information about warranties or other legal rights	29,8
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Delays in delivery	62,1
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Final costs higher than those indicated	16,6
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Products or services ordered with defects or different from those ordered	46,5
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	35,8
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	27,5
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Foreign sellers who do not fulfill orders in Spain	24,7
People who have had some problem when purchasing via the Internet in the last 12 months	Rioja, La	Other problems	16,4
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Total	2.054
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Technical failures on the website during ordering or payment	..
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Difficulty finding information about warranties or other legal rights	68,5
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Delays in delivery	..
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Final costs higher than those indicated	..
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Products or services ordered with defects or different from those ordered	100
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	68,5
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	68,5
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Foreign sellers who do not fulfill orders in Spain	..
People who have had some problem when purchasing via the Internet in the last 12 months	Ceuta	Other problems	..
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Total	3.220
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Technical failures on the website during ordering or payment	..
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Difficulty finding information about warranties or other legal rights	20,3
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Delays in delivery	62,9
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Final costs higher than those indicated	..
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Products or services ordered with defects or different from those ordered	20,3
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25,8
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Difficult claims or compensation or without satisfactory response after the claim	..
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Foreign sellers who do not fulfill orders in Spain	20,3
People who have had some problem when purchasing via the Internet in the last 12 months	Melilla	Other problems	57,4