Activity grouping (except CNAE 56, 64-66 and 95.1) Main variables Size of the enterprise Total Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 45.44 Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 40.33 Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 67.72 Total Enterprises G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 82.51 Total Enterprises G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 35.48 Total Enterprises G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 32.53 Total Enterprises G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 47.73 Total Enterprises G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 59.90 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 33.75 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 30.90 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 45.48 Total Enterprises G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 58.34 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 25.31 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 22.68 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 36.12 Total Enterprises G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 47.92 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 51.18 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 43.65 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 78.87 1. Total Industry (CNAE 10-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 91.38 1. Total Industry (CNAE 10-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 31.96 1. Total Industry (CNAE 10-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 28.26 1. Total Industry (CNAE 10-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 44.54 1. Total Industry (CNAE 10-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 57.24 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 30.85 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 27.13 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 43.48 1. Total Industry (CNAE 10-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 56.31 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 22.65 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 19.76 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 32.22 1. Total Industry (CNAE 10-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 43.50 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 46.11 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 39.85 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 74.07 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 89.38 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 27.14 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 24.49 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 37.01 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 57.58 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 26.11 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 23.55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 35.63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 55.90 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 19.36 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 16.60 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 29.81 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 50.35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 61.49 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 52.08 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 84.68 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 97.98 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 41.13 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 36.05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 52.47 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 66.21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 38.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 33.24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 50.61 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 65.63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 29.44 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 25.90 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 36.41 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 51.22 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 49.08 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 42.76 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 79.88 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 87.82 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 29.48 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 26.16 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 46.21 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 45.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 28.82 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 25.42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 45.91 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 45.94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 19.12 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 16.71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 31.19 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 31.48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 54.77 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 46.43 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 82.15 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 94.00 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 35.89 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 32.38 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 47.45 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 52.21 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 34.97 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 31.40 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 46.71 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 51.84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 26.77 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 24.44 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 34.52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 37.27 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 50.52 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 41.96 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 71.18 1.5. Energy and water (CNAE 35-39) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 80.75 1.5. Energy and water (CNAE 35-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 32.63 1.5. Energy and water (CNAE 35-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 26.25 1.5. Energy and water (CNAE 35-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 45.22 1.5. Energy and water (CNAE 35-39) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 63.10 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 32.39 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 26.12 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 45.22 1.5. Energy and water (CNAE 35-39) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 61.00 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 21.39 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 18.51 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 25.56 1.5. Energy and water (CNAE 35-39) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 39.45 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 26.72 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 23.55 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 53.47 2. Total Construction (CNAE 41-43) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 85.78 2. Total Construction (CNAE 41-43) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 20.11 2. Total Construction (CNAE 41-43) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 18.16 2. Total Construction (CNAE 41-43) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 36.83 2. Total Construction (CNAE 41-43) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 52.37 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 19.44 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 17.74 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 33.97 2. Total Construction (CNAE 41-43) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 49.98 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 10.99 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 9.66 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 21.95 2. Total Construction (CNAE 41-43) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 38.48 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 47.33 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 43.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 64.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 78.17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 40.60 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 38.01 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 50.93 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 61.58 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 38.36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 35.85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 48.16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 59.77 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 29.82 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 27.24 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 40.14 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 50.54 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 54.82 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 51.28 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 74.97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 84.57 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 44.65 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 42.44 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 57.17 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 63.34 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 41.75 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 39.72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 52.87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 61.22 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 34.33 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 31.51 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 50.56 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 56.44 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 41.68 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 37.33 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 61.55 3.2. Transport and storage (CNAE 49-53) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 79.52 3.2. Transport and storage (CNAE 49-53) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 29.93 3.2. Transport and storage (CNAE 49-53) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 27.42 3.2. Transport and storage (CNAE 49-53) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 40.00 3.2. Transport and storage (CNAE 49-53) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 59.07 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 29.29 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 26.76 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 39.66 3.2. Transport and storage (CNAE 49-53) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 57.29 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 17.77 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 15.80 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 24.53 3.2. Transport and storage (CNAE 49-53) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 46.66 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 42.63 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 37.10 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 59.11 3.3. Accommodation services (CNAE 55) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 67.73 3.3. Accommodation services (CNAE 55) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 43.94 3.3. Accommodation services (CNAE 55) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 39.74 3.3. Accommodation services (CNAE 55) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 57.80 3.3. Accommodation services (CNAE 55) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 53.81 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 39.09 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 35.03 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 51.82 3.3. Accommodation services (CNAE 55) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 53.00 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 35.48 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 31.02 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 49.85 3.3. Accommodation services (CNAE 55) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 48.23 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 55.01 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 50.75 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 63.97 3.4. Information and communications (CNAE 58-63) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 86.47 3.4. Information and communications (CNAE 58-63) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 60.54 3.4. Information and communications (CNAE 58-63) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 58.53 3.4. Information and communications (CNAE 58-63) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 65.05 3.4. Information and communications (CNAE 58-63) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 74.28 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 56.85 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 54.52 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 62.18 3.4. Information and communications (CNAE 58-63) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 72.39 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 46.11 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 44.80 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 48.27 3.4. Information and communications (CNAE 58-63) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 58.33 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 36.65 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 32.50 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 72.25 3.5. Real estate activities (CNAE 68) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 88.89 3.5. Real estate activities (CNAE 68) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 43.68 3.5. Real estate activities (CNAE 68) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 40.78 3.5. Real estate activities (CNAE 68) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 67.49 3.5. Real estate activities (CNAE 68) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 88.89 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 42.13 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 39.14 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 66.65 3.5. Real estate activities (CNAE 68) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 88.89 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 26.80 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 24.79 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 41.23 3.5. Real estate activities (CNAE 68) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 75.00 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 43.98 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 37.56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 73.78 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 85.71 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 38.38 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 34.98 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 51.45 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 71.90 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 37.70 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 34.43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 50.20 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 70.51 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 26.13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 22.76 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 40.03 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 55.48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 33.30 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 28.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 40.82 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 66.35 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 29.56 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 26.36 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 35.27 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 51.84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 27.99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 24.69 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 34.17 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 49.90 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 21.53 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 19.79 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 22.42 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 40.75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company Total 64.22 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 10 to 49 61.89 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company From 50 to 249 67.43 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.1 % of enterprises that had ERP tools to share information between different business areas of the company 250 or more 85.50 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) Total 67.62 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 10 to 49 66.45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) From 50 to 249 70.10 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2 % de empresas que disponen de alguna software application to manage customer information within the company de la empresa (herramientas CRM) 250 or more 74.77 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week Total 65.44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 10 to 49 64.32 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week From 50 to 249 67.72 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.A % of employees who regularly telework at least 30% of their working hours per week 250 or more 72.84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) Total 52.14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 10 to 49 51.74 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) From 50 to 249 51.81 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) G.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1) 250 or more 59.38