Main variables	Total
D.8 % of enterprises with Internet connection and website/web page (1)	28,8
D.9.A Web Services: Company Presentation (2)	75,18
D.9.B Web Services: Receiving orders or bookings online (2)	16,75
D.9.C Web Services: Access to product catalogs or price lists (2)	40,91
D.9.D Web Services: Possibility of customizing or designing products by customers (2)	6,59
D.9.E Web Services: Online order tracking (2)	10,22
D.9.F Web Services: Website customization for regular users (2)	6,29
D.9.G Web Services: Links or references to the companys profiles on social media (2)	44,28
D.9.H Web Services: Privacy policy statement or certification related to website security (2)	60,83
D.9.I Web Services: Job advertisements or receipt of job applications online (2)	4,18
D.9.J Web Services: Possibility of electronic submission of complaint forms (2)	25,82
D.10 % of enterprises with a chat service for customer contact (1)	7,54
D.10.A % of enterprises with a chat service where a person answers customers (1)	7,44
D.10.B % of enterprises that have a chatbot or virtual agent that answers customers (1)	0,92