Question Strata Total D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) Spain total 0,22 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) From 10 to 49, remunerated 0,2 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) From 50 to 249, remunerated 0,24 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 250 or more, remunerated 0,21 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) 0,59 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) 0,5 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) 0,05 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) 0,57 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 1.5. Energy and water (CNAE 35-39) 0,38 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 2. Total Construction (CNAE 41-43) 0,15 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) 0,45 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.2. Transport and storage (CNAE 49-53) 0,4 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.3. Accommodation services (CNAE 55) 0,95 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.4. Information and communications (CNAE 58-63) 1,05 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.5. Real estate activities (CNAE 68) 0,33 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) 0,76 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) 0,62 D.10.B % of companies that have a chatbot or virtual agent that answers customers (1) 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) 1,06