Activity grouping (except CNAE 56, 64-66 and 95.1)	Main variables	Size of the enterprise	Total
Total Enterprises	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	51,71
Total Enterprises	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	47,56
Total Enterprises	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	70,89
Total Enterprises	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	85,36
Total Enterprises	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	41,77
Total Enterprises	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	39,24
Total Enterprises	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	53,03
Total Enterprises	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	64,53
Total Enterprises	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	95,98
Total Enterprises	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	95,86
Total Enterprises	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	96,26
Total Enterprises	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	97,21
Total Enterprises	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	74,59
Total Enterprises	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	73,98
Total Enterprises	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	76,21
Total Enterprises	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	79,58
1. Total Industry (CNAE 10-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	57,13
1. Total Industry (CNAE 10-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	50,81
1. Total Industry (CNAE 10-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	82,21
1. Total Industry (CNAE 10-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	93,19
1. Total Industry (CNAE 10-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	38,42
1. Total Industry (CNAE 10-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	35,22
1. Total Industry (CNAE 10-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	49,86
1. Total Industry (CNAE 10-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	62,57
1. Total Industry (CNAE 10-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	95,65
1. Total Industry (CNAE 10-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	95,09
1. Total Industry (CNAE 10-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	97,44
1. Total Industry (CNAE 10-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	96,66
1. Total Industry (CNAE 10-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	73,24
1. Total Industry (CNAE 10-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	72,77
1. Total Industry (CNAE 10-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	74,15
1. Total Industry (CNAE 10-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	76,32
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	54,51
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	49,34
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	79,26
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	92,34
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	37,79
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	36,13
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	44,89
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	54,55
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	94,53
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	93,78
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	98,36
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	94,03
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	76,54
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	75,43
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	80,64
1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	82,77
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	67,59
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	61,01
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	85,23
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	96,23
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	47,59
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	42,47
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	59,82
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	75,19
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	94,7
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	94,2
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	95,49
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	96,39
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	74,04
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	72,29
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	75,43
1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	83,95
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	52,1
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	46,51
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	81,4
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	98,89
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	30,34
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	27,45
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	44,26
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	63,4
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	97,01
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	97,01
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	96,43
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	100
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	73,87
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	75,09
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	71,49
1.3 Metallurgy, manufacture of metallic products (CNAE 24-25)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	61,49
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	59,1
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	51,17
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	87,69
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	95,5
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	38,71
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	34,76
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	52,31
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	59,92
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	97,4
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	97,08
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	98,07
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	98,67
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	70,16
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	68,65
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	74,62
1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	70,47
1.5. Energy and water (CNAE 35-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	55,24
1.5. Energy and water (CNAE 35-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	48,96
1.5. Energy and water (CNAE 35-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	70
1.5. Energy and water (CNAE 35-39)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	78,98
1.5. Energy and water (CNAE 35-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	43,07
1.5. Energy and water (CNAE 35-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	39,2
1.5. Energy and water (CNAE 35-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	50,76
1.5. Energy and water (CNAE 35-39)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	61,83
1.5. Energy and water (CNAE 35-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	95,56
1.5. Energy and water (CNAE 35-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	94,31
1.5. Energy and water (CNAE 35-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	98,91
1.5. Energy and water (CNAE 35-39)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	95,95
1.5. Energy and water (CNAE 35-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	61,11
1.5. Energy and water (CNAE 35-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	65,45
1.5. Energy and water (CNAE 35-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	46
1.5. Energy and water (CNAE 35-39)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	68,2
2. Total Construction (CNAE 41-43)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	32,91
2. Total Construction (CNAE 41-43)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	31,08
2. Total Construction (CNAE 41-43)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	48,9
2. Total Construction (CNAE 41-43)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	84,7
2. Total Construction (CNAE 41-43)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	22,71
2. Total Construction (CNAE 41-43)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	21,65
2. Total Construction (CNAE 41-43)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	32,29
2. Total Construction (CNAE 41-43)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	48,96
2. Total Construction (CNAE 41-43)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	93,52
2. Total Construction (CNAE 41-43)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	93,12
2. Total Construction (CNAE 41-43)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	95,7
2. Total Construction (CNAE 41-43)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	100
2. Total Construction (CNAE 41-43)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	53,67
2. Total Construction (CNAE 41-43)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	52,15
2. Total Construction (CNAE 41-43)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	63,98
2. Total Construction (CNAE 41-43)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	59,74
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	54,06
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	50,68
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	68,71
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	81,7
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	47,92
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	45,65
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	57,75
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	66,25
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	96,38
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	96,45
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	95,8
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	97,35
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	77,51
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	77,17
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	78,12
3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services and financial services)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	81,79
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	63,12
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	60,34
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	79,22
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	89,69
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	50,6
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	48,5
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	62,77
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	70,87
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	95,5
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	95,57
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	95,13
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	95,31
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	82,94
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	82,37
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	84,62
3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	91,04
3.2. Transport and storage (CNAE 49-53)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	47,86
3.2. Transport and storage (CNAE 49-53)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	43,28
3.2. Transport and storage (CNAE 49-53)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	69,29
3.2. Transport and storage (CNAE 49-53)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	77,8
3.2. Transport and storage (CNAE 49-53)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	35,06
3.2. Transport and storage (CNAE 49-53)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	32,43
3.2. Transport and storage (CNAE 49-53)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	47,25
3.2. Transport and storage (CNAE 49-53)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	52,85
3.2. Transport and storage (CNAE 49-53)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	96,65
3.2. Transport and storage (CNAE 49-53)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	96,36
3.2. Transport and storage (CNAE 49-53)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	97,67
3.2. Transport and storage (CNAE 49-53)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	97,48
3.2. Transport and storage (CNAE 49-53)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	62,78
3.2. Transport and storage (CNAE 49-53)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	61,9
3.2. Transport and storage (CNAE 49-53)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	62,98
3.2. Transport and storage (CNAE 49-53)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	78,21
3.3. Accommodation services (CNAE 55)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	45,26
3.3. Accommodation services (CNAE 55)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	42,58
3.3. Accommodation services (CNAE 55)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	54,37
3.3. Accommodation services (CNAE 55)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	75,84
3.3. Accommodation services (CNAE 55)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	56,13
3.3. Accommodation services (CNAE 55)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	53,8
3.3. Accommodation services (CNAE 55)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	65,93
3.3. Accommodation services (CNAE 55)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	68,88
3.3. Accommodation services (CNAE 55)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	89,42
3.3. Accommodation services (CNAE 55)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	90,33
3.3. Accommodation services (CNAE 55)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	84,48
3.3. Accommodation services (CNAE 55)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	98,11
3.3. Accommodation services (CNAE 55)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	86,38
3.3. Accommodation services (CNAE 55)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	84,91
3.3. Accommodation services (CNAE 55)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	91,53
3.3. Accommodation services (CNAE 55)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	91,75
3.4. Information and communications (CNAE 58-63)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	64,43
3.4. Information and communications (CNAE 58-63)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	61,08
3.4. Information and communications (CNAE 58-63)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	72,13
3.4. Information and communications (CNAE 58-63)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	91,06
3.4. Information and communications (CNAE 58-63)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	70,48
3.4. Information and communications (CNAE 58-63)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	68,78
3.4. Information and communications (CNAE 58-63)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	74,53
3.4. Information and communications (CNAE 58-63)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	83,36
3.4. Information and communications (CNAE 58-63)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	99,79
3.4. Information and communications (CNAE 58-63)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	99,82
3.4. Information and communications (CNAE 58-63)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	100
3.4. Information and communications (CNAE 58-63)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	98,55
3.4. Information and communications (CNAE 58-63)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	84,44
3.4. Information and communications (CNAE 58-63)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	85,85
3.4. Information and communications (CNAE 58-63)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	79,03
3.4. Information and communications (CNAE 58-63)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	83,92
3.5. Real estate activities (CNAE 68)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	53,06
3.5. Real estate activities (CNAE 68)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	52,69
3.5. Real estate activities (CNAE 68)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	52,44
3.5. Real estate activities (CNAE 68)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	100
3.5. Real estate activities (CNAE 68)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	44,27
3.5. Real estate activities (CNAE 68)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	42,54
3.5. Real estate activities (CNAE 68)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	63,59
3.5. Real estate activities (CNAE 68)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	84,56
3.5. Real estate activities (CNAE 68)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	99,12
3.5. Real estate activities (CNAE 68)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	99,15
3.5. Real estate activities (CNAE 68)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	100
3.5. Real estate activities (CNAE 68)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	91,7
3.5. Real estate activities (CNAE 68)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	79,15
3.5. Real estate activities (CNAE 68)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	79,71
3.5. Real estate activities (CNAE 68)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	70,39
3.5. Real estate activities (CNAE 68)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	100
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	54,72
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	49,62
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	79,98
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	89,05
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	49,19
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	46,43
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	62,2
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	70,35
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	99,05
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	99,27
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	97,91
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	99,13
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	64,78
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	61,34
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	78,23
3.6. Professional, scientific and technical activities (CNAE 69-75)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	77,33
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	32,19
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	26,52
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	45,52
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	68,15
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	36,44
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	33,96
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	40,63
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	57,45
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	96,41
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	96,27
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	96,24
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	97,93
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	73,61
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	76,6
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	63,9
3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	71,03
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total	68,51
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 10 to 49	64,99
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	From 50 to 249	76,52
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	250 or more	93,88
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total	70,01
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 10 to 49	67,41
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	From 50 to 249	77,47
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	250 or more	82,06
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total	99,65
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 10 to 49	99,6
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	From 50 to 249	100
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	250 or more	98,93
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total	84,39
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 10 to 49	87,26
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	From 50 to 249	75,46
4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951)	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	250 or more	80,65