National Total	Autonomous Communities and Cities	Main variables	Economic activity cluster	Total
National Total		E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	51.71
National Total		E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	57.13
National Total		E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	32.91
National Total		E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	54.06
National Total		E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	41.77
National Total		E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	38.42
National Total		E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	22.71
National Total		E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	47.92
National Total		E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	95.98
National Total		E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	95.65
National Total		E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	93.52
National Total		E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	96.38
National Total		E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	74.59
National Total		E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	73.24
National Total		E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	53.67
National Total		E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	77.51
National Total	01 Andalucía	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	47.49
National Total	01 Andalucía	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	49.13
National Total	01 Andalucía	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	31.97
National Total	01 Andalucía	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	51.78
National Total	01 Andalucía	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	38.06
National Total	01 Andalucía	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	37.41
National Total	01 Andalucía	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	28.32
National Total	01 Andalucía	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	41.34
National Total	01 Andalucía	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	95.17
National Total	01 Andalucía	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	92.16
National Total	01 Andalucía	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	89.43
National Total	01 Andalucía	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	97.37
National Total	01 Andalucía	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	68.39
National Total	01 Andalucía	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	78.03
National Total	01 Andalucía	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	37.15
National Total	01 Andalucía	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	72.01
National Total	02 Aragón	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	55.96
National Total	02 Aragón	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	66.50
National Total	02 Aragón	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	34.12
National Total	02 Aragón	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	54.39
National Total	02 Aragón	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	44.62
National Total	02 Aragón	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	46.69
National Total	02 Aragón	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	14.75
National Total	02 Aragón	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	50.86
National Total	02 Aragón	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	95.33
National Total	02 Aragón	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	90.34
National Total	02 Aragón	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	02 Aragón	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	98.10
National Total	02 Aragón	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	72.88
National Total	02 Aragón	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	71.47
National Total	02 Aragón	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	47.45
National Total	02 Aragón	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	75.65
National Total	03 Asturias, Principado de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	49.71
National Total	03 Asturias, Principado de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	46.20
National Total	03 Asturias, Principado de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	52.34
National Total	03 Asturias, Principado de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	50.78
National Total	03 Asturias, Principado de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	41.48
National Total	03 Asturias, Principado de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	32.37
National Total	03 Asturias, Principado de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	39.09
National Total	03 Asturias, Principado de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	46.54
National Total	03 Asturias, Principado de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	98.98
National Total	03 Asturias, Principado de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	100.00
National Total	03 Asturias, Principado de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	03 Asturias, Principado de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	98.42
National Total	03 Asturias, Principado de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	72.20
National Total	03 Asturias, Principado de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	76.31
National Total	03 Asturias, Principado de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	55.48
National Total	03 Asturias, Principado de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	74.32
National Total	04 Balears, Illes	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	36.56
National Total	04 Balears, Illes	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	27.48
National Total	04 Balears, Illes	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	17.69
National Total	04 Balears, Illes	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	45.16
National Total	04 Balears, Illes	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	37.37
National Total	04 Balears, Illes	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	26.33
National Total	04 Balears, Illes	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	20.91
National Total	04 Balears, Illes	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	45.49
National Total	04 Balears, Illes	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	91.62
National Total	04 Balears, Illes	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	100.00
National Total	04 Balears, Illes	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	80.65
National Total	04 Balears, Illes	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	92.48
National Total	04 Balears, Illes	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	73.88
National Total	04 Balears, Illes	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	46.40
National Total	04 Balears, Illes	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	47.23
National Total	04 Balears, Illes	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	81.44
National Total	05 Canarias	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	40.96
National Total	05 Canarias	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	31.45
National Total	05 Canarias	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	34.77
National Total	05 Canarias	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	44.00
National Total	05 Canarias	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	37.49
National Total	05 Canarias	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	27.81
National Total	05 Canarias	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	18.35
National Total	05 Canarias	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	43.55
National Total	05 Canarias	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	94.11
National Total	05 Canarias	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	94.73
National Total	05 Canarias	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	05 Canarias	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	93.47
National Total	05 Canarias	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	71.67
National Total	05 Canarias	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	81.42
National Total	05 Canarias	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	30.49
National Total	05 Canarias	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	74.61
National Total	06 Cantabria	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	36.95
National Total	06 Cantabria	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	50.70
National Total	06 Cantabria	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	19.86
National Total	06 Cantabria	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	34.58
National Total	06 Cantabria	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	31.26
National Total	06 Cantabria	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	44.15
National Total	06 Cantabria	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	17.91
National Total	06 Cantabria	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	28.32
National Total	06 Cantabria	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	91.43
National Total	06 Cantabria	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	83.12
National Total	06 Cantabria	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	06 Cantabria	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	96.53
National Total	06 Cantabria	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	82.92
National Total	06 Cantabria	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	80.33
National Total	06 Cantabria	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	57.41
National Total	06 Cantabria	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	89.28
National Total	07 Castilla y León	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	49.67
National Total	07 Castilla y León	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	63.14
National Total	07 Castilla y León	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	21.59
National Total	07 Castilla y León	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	49.26
National Total	07 Castilla y León	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	43.75
National Total	07 Castilla y León	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	48.14
National Total	07 Castilla y León	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	30.14
National Total	07 Castilla y León	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	44.77
National Total	07 Castilla y León	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	97.60
National Total	07 Castilla y León	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	95.85
National Total	07 Castilla y León	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	07 Castilla y León	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	98.26
National Total	07 Castilla y León	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	68.62
National Total	07 Castilla y León	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	64.12
National Total	07 Castilla y León	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	31.88
National Total	07 Castilla y León	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	77.77
National Total	08 Castilla - La Mancha	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	44.10
National Total	08 Castilla - La Mancha	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	49.44
National Total	08 Castilla - La Mancha	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	34.90
National Total	08 Castilla - La Mancha	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	43.57
National Total	08 Castilla - La Mancha	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	38.11
National Total	08 Castilla - La Mancha	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	42.48
National Total	08 Castilla - La Mancha	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	15.11
National Total	08 Castilla - La Mancha	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	43.45
National Total	08 Castilla - La Mancha	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	94.07
National Total	08 Castilla - La Mancha	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	94.77
National Total	08 Castilla - La Mancha	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	08 Castilla - La Mancha	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	92.78
National Total	08 Castilla - La Mancha	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	73.35
National Total	08 Castilla - La Mancha	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	66.27
National Total	08 Castilla - La Mancha	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	38.70
National Total	08 Castilla - La Mancha	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	82.98
National Total	09 Cataluña	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	58.22
National Total	09 Cataluña	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	64.69
National Total	09 Cataluña	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	37.68
National Total	09 Cataluña	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	59.51
National Total	09 Cataluña	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	45.24
National Total	09 Cataluña	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	42.20
National Total	09 Cataluña	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	25.90
National Total	09 Cataluña	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	50.31
National Total	09 Cataluña	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	96.83
National Total	09 Cataluña	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	97.18
National Total	09 Cataluña	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	95.36
National Total	09 Cataluña	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	96.85
National Total	09 Cataluña	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	79.32
National Total	09 Cataluña	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	71.73
National Total	09 Cataluña	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	64.95
National Total	09 Cataluña	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	83.46
National Total	10 Comunitat Valenciana	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	51.74
National Total	10 Comunitat Valenciana	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	50.98
National Total	10 Comunitat Valenciana	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	28.43
National Total	10 Comunitat Valenciana	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	58.44
National Total	10 Comunitat Valenciana	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	40.49
National Total	10 Comunitat Valenciana	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	30.14
National Total	10 Comunitat Valenciana	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	23.63
National Total	10 Comunitat Valenciana	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	51.36
National Total	10 Comunitat Valenciana	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	94.31
National Total	10 Comunitat Valenciana	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	91.80
National Total	10 Comunitat Valenciana	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	95.18
National Total	10 Comunitat Valenciana	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	95.11
National Total	10 Comunitat Valenciana	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	73.04
National Total	10 Comunitat Valenciana	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	70.23
National Total	10 Comunitat Valenciana	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	70.22
National Total	10 Comunitat Valenciana	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	74.40
National Total	11 Extremadura	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	38.12
National Total	11 Extremadura	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	39.73
National Total	11 Extremadura	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	21.15
National Total	11 Extremadura	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	42.49
National Total	11 Extremadura	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	34.93
National Total	11 Extremadura	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	42.68
National Total	11 Extremadura	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	12.26
National Total	11 Extremadura	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	38.20
National Total	11 Extremadura	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	96.85
National Total	11 Extremadura	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	99.99
National Total	11 Extremadura	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	11 Extremadura	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	94.95
National Total	11 Extremadura	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	86.60
National Total	11 Extremadura	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	90.92
National Total	11 Extremadura	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	80.85
National Total	11 Extremadura	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	84.96
National Total	12 Galicia	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	52.27
National Total	12 Galicia	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	47.28
National Total	12 Galicia	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	48.52
National Total	12 Galicia	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	56.08
National Total	12 Galicia	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	37.98
National Total	12 Galicia	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	36.15
National Total	12 Galicia	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	28.48
National Total	12 Galicia	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	41.79
National Total	12 Galicia	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	97.59
National Total	12 Galicia	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	97.10
National Total	12 Galicia	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	97.05
National Total	12 Galicia	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	97.93
National Total	12 Galicia	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	73.89
National Total	12 Galicia	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	77.23
National Total	12 Galicia	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	85.25
National Total	12 Galicia	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	70.03
National Total	13 Madrid, Comunidad de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	50.27
National Total	13 Madrid, Comunidad de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	58.37
National Total	13 Madrid, Comunidad de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	28.10
National Total	13 Madrid, Comunidad de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	53.02
National Total	13 Madrid, Comunidad de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	47.36
National Total	13 Madrid, Comunidad de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	46.75
National Total	13 Madrid, Comunidad de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	14.97
National Total	13 Madrid, Comunidad de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	53.98
National Total	13 Madrid, Comunidad de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	96.54
National Total	13 Madrid, Comunidad de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	98.06
National Total	13 Madrid, Comunidad de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	88.55
National Total	13 Madrid, Comunidad de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	96.70
National Total	13 Madrid, Comunidad de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	77.09
National Total	13 Madrid, Comunidad de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	79.55
National Total	13 Madrid, Comunidad de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	52.72
National Total	13 Madrid, Comunidad de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	78.00
National Total	14 Murcia, Región de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	52.09
National Total	14 Murcia, Región de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	54.29
National Total	14 Murcia, Región de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	38.44
National Total	14 Murcia, Región de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	54.76
National Total	14 Murcia, Región de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	40.30
National Total	14 Murcia, Región de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	32.90
National Total	14 Murcia, Región de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	31.06
National Total	14 Murcia, Región de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	46.93
National Total	14 Murcia, Región de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	94.69
National Total	14 Murcia, Región de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	98.65
National Total	14 Murcia, Región de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	88.58
National Total	14 Murcia, Región de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	94.33
National Total	14 Murcia, Región de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	68.85
National Total	14 Murcia, Región de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	71.38
National Total	14 Murcia, Región de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	53.01
National Total	14 Murcia, Región de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	70.85
National Total	15 Navarra, Comunidad Foral de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	56.88
National Total	15 Navarra, Comunidad Foral de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	68.45
National Total	15 Navarra, Comunidad Foral de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	33.06
National Total	15 Navarra, Comunidad Foral de	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	52.83
National Total	15 Navarra, Comunidad Foral de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	34.36
National Total	15 Navarra, Comunidad Foral de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	34.68
National Total	15 Navarra, Comunidad Foral de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	16.28
National Total	15 Navarra, Comunidad Foral de	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	38.90
National Total	15 Navarra, Comunidad Foral de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	97.06
National Total	15 Navarra, Comunidad Foral de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	99.29
National Total	15 Navarra, Comunidad Foral de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	15 Navarra, Comunidad Foral de	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	94.95
National Total	15 Navarra, Comunidad Foral de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	71.98
National Total	15 Navarra, Comunidad Foral de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	56.51
National Total	15 Navarra, Comunidad Foral de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	48.23
National Total	15 Navarra, Comunidad Foral de	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	87.01
National Total	16 País Vasco	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	68.29
National Total	16 País Vasco	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	76.05
National Total	16 País Vasco	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	48.68
National Total	16 País Vasco	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	66.55
National Total	16 País Vasco	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	39.85
National Total	16 País Vasco	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	33.44
National Total	16 País Vasco	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	16.65
National Total	16 País Vasco	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	49.83
National Total	16 País Vasco	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	98.20
National Total	16 País Vasco	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	99.19
National Total	16 País Vasco	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	16 País Vasco	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	97.56
National Total	16 País Vasco	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	75.27
National Total	16 País Vasco	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	77.54
National Total	16 País Vasco	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	53.79
National Total	16 País Vasco	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	75.64
National Total	17 Rioja, La	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	52.64
National Total	17 Rioja, La	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	60.25
National Total	17 Rioja, La	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	32.29
National Total	17 Rioja, La	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	49.29
National Total	17 Rioja, La	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	36.30
National Total	17 Rioja, La	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	32.92
National Total	17 Rioja, La	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	26.10
National Total	17 Rioja, La	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	42.60
National Total	17 Rioja, La	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	95.71
National Total	17 Rioja, La	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	90.56
National Total	17 Rioja, La	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	100.00
National Total	17 Rioja, La	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	99.46
National Total	17 Rioja, La	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	68.32
National Total	17 Rioja, La	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	75.71
National Total	17 Rioja, La	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	55.51
National Total	17 Rioja, La	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	63.96
National Total	18 Ceuta	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	46.91
National Total	18 Ceuta	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	71.43
National Total	18 Ceuta	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	17.49
National Total	18 Ceuta	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	50.61
National Total	18 Ceuta	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	34.72
National Total	18 Ceuta	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	39.29
National Total	18 Ceuta	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	11.21
National Total	18 Ceuta	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	40.24
National Total	18 Ceuta	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	99.60
National Total	18 Ceuta	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	100.00
National Total	18 Ceuta	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	93.33
National Total	18 Ceuta	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	100.00
National Total	18 Ceuta	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	43.33
National Total	18 Ceuta	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	81.82
National Total	18 Ceuta	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	50.67
National Total	18 Ceuta	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	36.36
National Total	19 Melilla	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Total Enterprises	29.17
National Total	19 Melilla	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Industry	0.00
National Total	19 Melilla	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Construction	0.00
National Total	19 Melilla	E.1 % of enterprises that had ERP tools to share information between different business areas of the company	Services	37.37
National Total	19 Melilla	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Total Enterprises	20.75
National Total	19 Melilla	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Industry	20.00
National Total	19 Melilla	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Construction	0.00
National Total	19 Melilla	E.2 % of enterprises with some software application to manage customer information within the company (CRM tools)	Services	25.46
National Total	19 Melilla	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Total Enterprises	95.59
National Total	19 Melilla	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Industry	100.00
National Total	19 Melilla	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Construction	.
National Total	19 Melilla	E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (1)	Services	95.40
National Total	19 Melilla	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Total Enterprises	28.07
National Total	19 Melilla	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Industry	0.00
National Total	19 Melilla	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Construction	.
National Total	19 Melilla	E.2.B % of enterprises with CRM to analyze available customer information within the company for commercial and marketing purposes (1)	Services	29.30