Population class	National Total	Autonomous Communities and Cities	Problems when purchasing	Total
Total Persons  (16 to 74 years old)	National Total		Total	35,236,585
Total Persons  (16 to 74 years old)	National Total		Some problem	26.1
Total Persons  (16 to 74 years old)	National Total		Technical failures on the website during ordering or payment, or it was difficult to use	9.0
Total Persons  (16 to 74 years old)	National Total		Difficulty finding information about warranties or other legal rights	8.3
Total Persons  (16 to 74 years old)	National Total		Delays in delivery	15.9
Total Persons  (16 to 74 years old)	National Total		Final costs higher than those indicated	2.7
Total Persons  (16 to 74 years old)	National Total		Products or services ordered with defects or different from those ordered	7.4
Total Persons  (16 to 74 years old)	National Total		Fraud-related issues	2.8
Total Persons  (16 to 74 years old)	National Total		Difficult claims or compensation or without satisfactory response after the claim	4.3
Total Persons  (16 to 74 years old)	National Total		Foreign sellers who do not fulfill orders in Spain	3.1
Total Persons  (16 to 74 years old)	National Total		Other problems	2.3
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Total	6,367,970
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Some problem	25.1
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	8.6
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Difficulty finding information about warranties or other legal rights	8.0
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Delays in delivery	16.2
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Final costs higher than those indicated	2.8
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Products or services ordered with defects or different from those ordered	8.6
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Fraud-related issues	2.9
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Difficult claims or compensation or without satisfactory response after the claim	3.9
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Foreign sellers who do not fulfill orders in Spain	2.7
Total Persons  (16 to 74 years old)	National Total	01 Andalucía	Other problems	2.7
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Total	958,307
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Some problem	28.8
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	9.1
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Difficulty finding information about warranties or other legal rights	10.2
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Delays in delivery	18.0
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Final costs higher than those indicated	2.4
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Products or services ordered with defects or different from those ordered	9.4
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Fraud-related issues	2.5
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Difficult claims or compensation or without satisfactory response after the claim	4.2
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Foreign sellers who do not fulfill orders in Spain	3.2
Total Persons  (16 to 74 years old)	National Total	02 Aragón	Other problems	1.6
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Total	756,307
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Some problem	24.3
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	9.0
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Difficulty finding information about warranties or other legal rights	6.9
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Delays in delivery	12.8
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Final costs higher than those indicated	2.7
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Products or services ordered with defects or different from those ordered	6.2
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Fraud-related issues	2.7
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	3.8
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	1.8
Total Persons  (16 to 74 years old)	National Total	03 Asturias, Principado de	Other problems	2.6
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Total	933,756
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Some problem	27.7
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	8.9
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Difficulty finding information about warranties or other legal rights	7.6
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Delays in delivery	16.3
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Final costs higher than those indicated	4.4
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Products or services ordered with defects or different from those ordered	8.7
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Fraud-related issues	2.8
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	5.9
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Foreign sellers who do not fulfill orders in Spain	7.1
Total Persons  (16 to 74 years old)	National Total	04 Balears, Illes	Other problems	4.6
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Total	1,761,669
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Some problem	22.8
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	4.6
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Difficulty finding information about warranties or other legal rights	5.5
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Delays in delivery	17.6
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Final costs higher than those indicated	5.2
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Products or services ordered with defects or different from those ordered	4.2
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Fraud-related issues	2.0
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Difficult claims or compensation or without satisfactory response after the claim	3.2
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Foreign sellers who do not fulfill orders in Spain	9.9
Total Persons  (16 to 74 years old)	National Total	05 Canarias	Other problems	4.4
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Total	438,109
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Some problem	23.1
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	9.8
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Difficulty finding information about warranties or other legal rights	7.2
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Delays in delivery	12.9
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Final costs higher than those indicated	2.0
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Products or services ordered with defects or different from those ordered	6.0
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Fraud-related issues	3.3
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Difficult claims or compensation or without satisfactory response after the claim	4.5
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Foreign sellers who do not fulfill orders in Spain	2.4
Total Persons  (16 to 74 years old)	National Total	06 Cantabria	Other problems	2.2
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Total	1,733,373
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Some problem	22.5
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	7.9
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Difficulty finding information about warranties or other legal rights	7.6
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Delays in delivery	14.0
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Final costs higher than those indicated	1.2
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Products or services ordered with defects or different from those ordered	7.1
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Fraud-related issues	3.2
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	3.6
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Foreign sellers who do not fulfill orders in Spain	2.3
Total Persons  (16 to 74 years old)	National Total	07 Castilla y León	Other problems	1.7
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Total	1,515,409
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Some problem	25.4
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	10.6
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Difficulty finding information about warranties or other legal rights	7.5
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Delays in delivery	17.0
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Final costs higher than those indicated	2.4
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Products or services ordered with defects or different from those ordered	7.0
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Fraud-related issues	2.0
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Difficult claims or compensation or without satisfactory response after the claim	4.9
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Foreign sellers who do not fulfill orders in Spain	2.5
Total Persons  (16 to 74 years old)	National Total	08 Castilla - La Mancha	Other problems	3.9
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Total	5,664,787
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Some problem	28.2
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	9.0
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Difficulty finding information about warranties or other legal rights	8.8
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Delays in delivery	16.7
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Final costs higher than those indicated	2.5
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Products or services ordered with defects or different from those ordered	8.7
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Fraud-related issues	2.9
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Difficult claims or compensation or without satisfactory response after the claim	3.8
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Foreign sellers who do not fulfill orders in Spain	3.2
Total Persons  (16 to 74 years old)	National Total	09 Cataluña	Other problems	1.3
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Total	3,772,180
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Some problem	23.8
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	7.8
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	8.9
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Delays in delivery	13.7
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Final costs higher than those indicated	1.7
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Products or services ordered with defects or different from those ordered	5.3
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Fraud-related issues	1.9
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	4.5
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	2.1
Total Persons  (16 to 74 years old)	National Total	10 Comunitat Valenciana	Other problems	1.5
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Total	784,284
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Some problem	22.8
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	7.5
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Difficulty finding information about warranties or other legal rights	6.0
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Delays in delivery	11.7
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Final costs higher than those indicated	1.3
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Products or services ordered with defects or different from those ordered	5.7
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Fraud-related issues	2.4
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Difficult claims or compensation or without satisfactory response after the claim	2.9
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Foreign sellers who do not fulfill orders in Spain	2.1
Total Persons  (16 to 74 years old)	National Total	11 Extremadura	Other problems	1.1
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Total	1,978,271
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Some problem	26.9
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	9.9
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Difficulty finding information about warranties or other legal rights	8.3
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Delays in delivery	15.9
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Final costs higher than those indicated	2.2
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Products or services ordered with defects or different from those ordered	5.8
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Fraud-related issues	3.8
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Difficult claims or compensation or without satisfactory response after the claim	5.0
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Foreign sellers who do not fulfill orders in Spain	2.4
Total Persons  (16 to 74 years old)	National Total	12 Galicia	Other problems	1.9
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Total	5,021,326
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Some problem	29.9
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	12.2
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	9.5
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Delays in delivery	16.5
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Final costs higher than those indicated	3.5
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	7.6
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Fraud-related issues	3.4
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	4.9
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	2.1
Total Persons  (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Other problems	2.9
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Total	1,125,484
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Some problem	29.6
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	9.9
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Difficulty finding information about warranties or other legal rights	9.9
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Delays in delivery	20.3
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Final costs higher than those indicated	3.0
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Products or services ordered with defects or different from those ordered	9.9
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Fraud-related issues	5.0
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	6.3
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	4.7
Total Persons  (16 to 74 years old)	National Total	14 Murcia, Región de	Other problems	2.0
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Total	480,526
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Some problem	21.7
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	7.2
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	7.1
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Delays in delivery	13.0
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Final costs higher than those indicated	2.1
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	8.2
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Fraud-related issues	3.0
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	3.7
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	1.4
Total Persons  (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Other problems	2.0
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Total	1,593,729
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Some problem	22.4
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	8.3
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Difficulty finding information about warranties or other legal rights	7.7
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Delays in delivery	13.2
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Final costs higher than those indicated	1.8
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Products or services ordered with defects or different from those ordered	7.4
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Fraud-related issues	2.3
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Difficult claims or compensation or without satisfactory response after the claim	3.9
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Foreign sellers who do not fulfill orders in Spain	2.2
Total Persons  (16 to 74 years old)	National Total	16 País Vasco	Other problems	1.3
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Total	231,821
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Some problem	18.8
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	5.4
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Difficulty finding information about warranties or other legal rights	4.9
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Delays in delivery	11.6
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Final costs higher than those indicated	1.8
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Products or services ordered with defects or different from those ordered	6.1
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Fraud-related issues	2.4
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	2.9
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Foreign sellers who do not fulfill orders in Spain	2.4
Total Persons  (16 to 74 years old)	National Total	17 Rioja, La	Other problems	1.6
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Total	58,829
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Some problem	29.7
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	9.8
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Difficulty finding information about warranties or other legal rights	10.8
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Delays in delivery	27.9
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Final costs higher than those indicated	2.8
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Products or services ordered with defects or different from those ordered	2.2
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Fraud-related issues	2.9
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Difficult claims or compensation or without satisfactory response after the claim	7.3
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Foreign sellers who do not fulfill orders in Spain	0.9
Total Persons  (16 to 74 years old)	National Total	18 Ceuta	Other problems	8.8
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Total	60,448
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Some problem	47.5
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	9.6
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Difficulty finding information about warranties or other legal rights	19.8
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Delays in delivery	38.2
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Final costs higher than those indicated	6.0
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Products or services ordered with defects or different from those ordered	6.1
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Fraud-related issues	1.3
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Difficult claims or compensation or without satisfactory response after the claim	4.0
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Foreign sellers who do not fulfill orders in Spain	11.3
Total Persons  (16 to 74 years old)	National Total	19 Melilla	Other problems	6.0
People that have made online purchases in the last 3 months	National Total		Total	19,457,524
People that have made online purchases in the last 3 months	National Total		Some problem	47.2
People that have made online purchases in the last 3 months	National Total		Technical failures on the website during ordering or payment, or it was difficult to use	16.4
People that have made online purchases in the last 3 months	National Total		Difficulty finding information about warranties or other legal rights	15.1
People that have made online purchases in the last 3 months	National Total		Delays in delivery	28.7
People that have made online purchases in the last 3 months	National Total		Final costs higher than those indicated	4.8
People that have made online purchases in the last 3 months	National Total		Products or services ordered with defects or different from those ordered	13.4
People that have made online purchases in the last 3 months	National Total		Fraud-related issues	5.2
People that have made online purchases in the last 3 months	National Total		Difficult claims or compensation or without satisfactory response after the claim	7.7
People that have made online purchases in the last 3 months	National Total		Foreign sellers who do not fulfill orders in Spain	5.5
People that have made online purchases in the last 3 months	National Total		Other problems	4.2
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Total	3,383,543
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Some problem	47.3
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	16.2
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Difficulty finding information about warranties or other legal rights	15.1
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Delays in delivery	30.5
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Final costs higher than those indicated	5.2
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Products or services ordered with defects or different from those ordered	16.2
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Fraud-related issues	5.4
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Difficult claims or compensation or without satisfactory response after the claim	7.4
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Foreign sellers who do not fulfill orders in Spain	5.1
People that have made online purchases in the last 3 months	National Total	01 Andalucía	Other problems	5.1
People that have made online purchases in the last 3 months	National Total	02 Aragón	Total	535,088
People that have made online purchases in the last 3 months	National Total	02 Aragón	Some problem	51.5
People that have made online purchases in the last 3 months	National Total	02 Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	16.2
People that have made online purchases in the last 3 months	National Total	02 Aragón	Difficulty finding information about warranties or other legal rights	18.2
People that have made online purchases in the last 3 months	National Total	02 Aragón	Delays in delivery	32.3
People that have made online purchases in the last 3 months	National Total	02 Aragón	Final costs higher than those indicated	4.3
People that have made online purchases in the last 3 months	National Total	02 Aragón	Products or services ordered with defects or different from those ordered	16.9
People that have made online purchases in the last 3 months	National Total	02 Aragón	Fraud-related issues	4.5
People that have made online purchases in the last 3 months	National Total	02 Aragón	Difficult claims or compensation or without satisfactory response after the claim	7.6
People that have made online purchases in the last 3 months	National Total	02 Aragón	Foreign sellers who do not fulfill orders in Spain	5.7
People that have made online purchases in the last 3 months	National Total	02 Aragón	Other problems	2.9
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Total	406,567
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Some problem	45.1
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	16.8
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Difficulty finding information about warranties or other legal rights	12.7
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Delays in delivery	23.9
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Final costs higher than those indicated	5.1
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Products or services ordered with defects or different from those ordered	11.4
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Fraud-related issues	5.1
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	7.0
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	3.4
People that have made online purchases in the last 3 months	National Total	03 Asturias, Principado de	Other problems	4.8
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Total	517,404
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Some problem	50.0
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	16.1
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Difficulty finding information about warranties or other legal rights	13.8
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Delays in delivery	29.4
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Final costs higher than those indicated	7.9
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Products or services ordered with defects or different from those ordered	15.6
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Fraud-related issues	5.1
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	10.6
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Foreign sellers who do not fulfill orders in Spain	12.8
People that have made online purchases in the last 3 months	National Total	04 Balears, Illes	Other problems	8.3
People that have made online purchases in the last 3 months	National Total	05 Canarias	Total	642,785
People that have made online purchases in the last 3 months	National Total	05 Canarias	Some problem	62.4
People that have made online purchases in the last 3 months	National Total	05 Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	12.7
People that have made online purchases in the last 3 months	National Total	05 Canarias	Difficulty finding information about warranties or other legal rights	15.0
People that have made online purchases in the last 3 months	National Total	05 Canarias	Delays in delivery	48.1
People that have made online purchases in the last 3 months	National Total	05 Canarias	Final costs higher than those indicated	14.3
People that have made online purchases in the last 3 months	National Total	05 Canarias	Products or services ordered with defects or different from those ordered	11.5
People that have made online purchases in the last 3 months	National Total	05 Canarias	Fraud-related issues	5.4
People that have made online purchases in the last 3 months	National Total	05 Canarias	Difficult claims or compensation or without satisfactory response after the claim	8.8
People that have made online purchases in the last 3 months	National Total	05 Canarias	Foreign sellers who do not fulfill orders in Spain	27.0
People that have made online purchases in the last 3 months	National Total	05 Canarias	Other problems	12.0
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Total	245,419
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Some problem	41.1
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	17.4
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Difficulty finding information about warranties or other legal rights	12.9
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Delays in delivery	23.0
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Final costs higher than those indicated	3.6
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Products or services ordered with defects or different from those ordered	10.7
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Fraud-related issues	5.8
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Difficult claims or compensation or without satisfactory response after the claim	8.0
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Foreign sellers who do not fulfill orders in Spain	4.2
People that have made online purchases in the last 3 months	National Total	06 Cantabria	Other problems	3.8
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Total	936,994
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Some problem	41.7
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	14.6
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Difficulty finding information about warranties or other legal rights	14.1
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Delays in delivery	25.9
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Final costs higher than those indicated	2.2
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Products or services ordered with defects or different from those ordered	13.1
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Fraud-related issues	5.9
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	6.7
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Foreign sellers who do not fulfill orders in Spain	4.3
People that have made online purchases in the last 3 months	National Total	07 Castilla y León	Other problems	3.1
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Total	805,590
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Some problem	47.9
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	20.0
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Difficulty finding information about warranties or other legal rights	14.2
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Delays in delivery	32.1
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Final costs higher than those indicated	4.6
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Products or services ordered with defects or different from those ordered	13.2
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Fraud-related issues	3.8
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Difficult claims or compensation or without satisfactory response after the claim	9.2
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Foreign sellers who do not fulfill orders in Spain	4.6
People that have made online purchases in the last 3 months	National Total	08 Castilla - La Mancha	Other problems	7.3
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Total	3,380,921
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Some problem	47.3
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	15.0
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Difficulty finding information about warranties or other legal rights	14.7
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Delays in delivery	28.0
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Final costs higher than those indicated	4.2
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Products or services ordered with defects or different from those ordered	14.6
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Fraud-related issues	4.9
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Difficult claims or compensation or without satisfactory response after the claim	6.4
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Foreign sellers who do not fulfill orders in Spain	5.3
People that have made online purchases in the last 3 months	National Total	09 Cataluña	Other problems	2.2
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Total	2,103,178
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Some problem	42.7
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	14.1
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	16.0
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Delays in delivery	24.6
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Final costs higher than those indicated	3.1
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Products or services ordered with defects or different from those ordered	9.5
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Fraud-related issues	3.5
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	8.1
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	3.8
People that have made online purchases in the last 3 months	National Total	10 Comunitat Valenciana	Other problems	2.7
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Total	406,098
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Some problem	44.1
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	14.4
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Difficulty finding information about warranties or other legal rights	11.6
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Delays in delivery	22.7
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Final costs higher than those indicated	2.5
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Products or services ordered with defects or different from those ordered	11.0
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Fraud-related issues	4.6
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Difficult claims or compensation or without satisfactory response after the claim	5.5
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Foreign sellers who do not fulfill orders in Spain	4.0
People that have made online purchases in the last 3 months	National Total	11 Extremadura	Other problems	2.2
People that have made online purchases in the last 3 months	National Total	12 Galicia	Total	1,039,006
People that have made online purchases in the last 3 months	National Total	12 Galicia	Some problem	51.2
People that have made online purchases in the last 3 months	National Total	12 Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	18.8
People that have made online purchases in the last 3 months	National Total	12 Galicia	Difficulty finding information about warranties or other legal rights	15.8
People that have made online purchases in the last 3 months	National Total	12 Galicia	Delays in delivery	30.2
People that have made online purchases in the last 3 months	National Total	12 Galicia	Final costs higher than those indicated	4.2
People that have made online purchases in the last 3 months	National Total	12 Galicia	Products or services ordered with defects or different from those ordered	11.1
People that have made online purchases in the last 3 months	National Total	12 Galicia	Fraud-related issues	7.2
People that have made online purchases in the last 3 months	National Total	12 Galicia	Difficult claims or compensation or without satisfactory response after the claim	9.6
People that have made online purchases in the last 3 months	National Total	12 Galicia	Foreign sellers who do not fulfill orders in Spain	4.5
People that have made online purchases in the last 3 months	National Total	12 Galicia	Other problems	3.6
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Total	3,095,010
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Some problem	48.6
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	19.8
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	15.5
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Delays in delivery	26.8
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Final costs higher than those indicated	5.7
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	12.3
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Fraud-related issues	5.5
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	7.9
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	3.3
People that have made online purchases in the last 3 months	National Total	13 Madrid, Comunidad de	Other problems	4.8
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Total	598,238
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Some problem	55.6
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	18.5
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Difficulty finding information about warranties or other legal rights	18.7
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Delays in delivery	38.2
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Final costs higher than those indicated	5.7
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Products or services ordered with defects or different from those ordered	18.6
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Fraud-related issues	9.5
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	11.8
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	8.8
People that have made online purchases in the last 3 months	National Total	14 Murcia, Región de	Other problems	3.7
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Total	274,017
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Some problem	38.1
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	12.7
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	12.5
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Delays in delivery	22.8
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Final costs higher than those indicated	3.7
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	14.4
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Fraud-related issues	5.3
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	6.5
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	2.5
People that have made online purchases in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Other problems	3.5
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Total	907,285
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Some problem	39.3
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	14.6
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Difficulty finding information about warranties or other legal rights	13.4
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Delays in delivery	23.3
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Final costs higher than those indicated	3.2
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Products or services ordered with defects or different from those ordered	12.9
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Fraud-related issues	4.0
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Difficult claims or compensation or without satisfactory response after the claim	6.9
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Foreign sellers who do not fulfill orders in Spain	3.8
People that have made online purchases in the last 3 months	National Total	16 País Vasco	Other problems	2.3
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Total	119,394
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Some problem	36.5
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	10.4
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Difficulty finding information about warranties or other legal rights	9.6
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Delays in delivery	22.6
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Final costs higher than those indicated	3.6
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Products or services ordered with defects or different from those ordered	11.9
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Fraud-related issues	4.7
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	5.7
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Foreign sellers who do not fulfill orders in Spain	4.7
People that have made online purchases in the last 3 months	National Total	17 Rioja, La	Other problems	3.1
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Total	27,410
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Some problem	63.8
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	21.1
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Difficulty finding information about warranties or other legal rights	23.1
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Delays in delivery	59.9
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Final costs higher than those indicated	6.0
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Products or services ordered with defects or different from those ordered	4.6
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Fraud-related issues	6.3
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Difficult claims or compensation or without satisfactory response after the claim	15.7
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Foreign sellers who do not fulfill orders in Spain	2.0
People that have made online purchases in the last 3 months	National Total	18 Ceuta	Other problems	18.9
People that have made online purchases in the last 3 months	National Total	19 Melilla	Total	33,577
People that have made online purchases in the last 3 months	National Total	19 Melilla	Some problem	85.6
People that have made online purchases in the last 3 months	National Total	19 Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	17.3
People that have made online purchases in the last 3 months	National Total	19 Melilla	Difficulty finding information about warranties or other legal rights	35.7
People that have made online purchases in the last 3 months	National Total	19 Melilla	Delays in delivery	68.8
People that have made online purchases in the last 3 months	National Total	19 Melilla	Final costs higher than those indicated	10.8
People that have made online purchases in the last 3 months	National Total	19 Melilla	Products or services ordered with defects or different from those ordered	11.0
People that have made online purchases in the last 3 months	National Total	19 Melilla	Fraud-related issues	2.3
People that have made online purchases in the last 3 months	National Total	19 Melilla	Difficult claims or compensation or without satisfactory response after the claim	7.3
People that have made online purchases in the last 3 months	National Total	19 Melilla	Foreign sellers who do not fulfill orders in Spain	20.4
People that have made online purchases in the last 3 months	National Total	19 Melilla	Other problems	10.8
People who have had problems purchasing in the last 3 months	National Total		Total	9,190,967
People who have had problems purchasing in the last 3 months	National Total		Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total		Technical failures on the website during ordering or payment, or it was difficult to use	34.6
People who have had problems purchasing in the last 3 months	National Total		Difficulty finding information about warranties or other legal rights	31.9
People who have had problems purchasing in the last 3 months	National Total		Delays in delivery	60.8
People who have had problems purchasing in the last 3 months	National Total		Final costs higher than those indicated	10.2
People who have had problems purchasing in the last 3 months	National Total		Products or services ordered with defects or different from those ordered	28.5
People who have had problems purchasing in the last 3 months	National Total		Fraud-related issues	10.9
People who have had problems purchasing in the last 3 months	National Total		Difficult claims or compensation or without satisfactory response after the claim	16.4
People who have had problems purchasing in the last 3 months	National Total		Foreign sellers who do not fulfill orders in Spain	11.7
People who have had problems purchasing in the last 3 months	National Total		Other problems	8.9
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Total	1,598,922
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	34.4
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Difficulty finding information about warranties or other legal rights	32.0
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Delays in delivery	64.5
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Final costs higher than those indicated	11.1
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Products or services ordered with defects or different from those ordered	34.3
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Fraud-related issues	11.4
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Difficult claims or compensation or without satisfactory response after the claim	15.7
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Foreign sellers who do not fulfill orders in Spain	10.7
People who have had problems purchasing in the last 3 months	National Total	01 Andalucía	Other problems	10.9
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Total	275,666
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	31.5
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Difficulty finding information about warranties or other legal rights	35.4
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Delays in delivery	62.6
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Final costs higher than those indicated	8.4
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Products or services ordered with defects or different from those ordered	32.8
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Fraud-related issues	8.7
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Difficult claims or compensation or without satisfactory response after the claim	14.7
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Foreign sellers who do not fulfill orders in Spain	11.1
People who have had problems purchasing in the last 3 months	National Total	02 Aragón	Other problems	5.6
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Total	183,514
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	37.2
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Difficulty finding information about warranties or other legal rights	28.2
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Delays in delivery	52.8
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Final costs higher than those indicated	11.3
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Products or services ordered with defects or different from those ordered	25.3
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Fraud-related issues	11.3
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	15.5
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	7.6
People who have had problems purchasing in the last 3 months	National Total	03 Asturias, Principado de	Other problems	10.7
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Total	258,632
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	32.2
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Difficulty finding information about warranties or other legal rights	27.5
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Delays in delivery	58.9
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Final costs higher than those indicated	15.8
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Products or services ordered with defects or different from those ordered	31.3
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Fraud-related issues	10.2
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	21.2
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Foreign sellers who do not fulfill orders in Spain	25.5
People who have had problems purchasing in the last 3 months	National Total	04 Balears, Illes	Other problems	16.6
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Total	400,838
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	20.4
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Difficulty finding information about warranties or other legal rights	24.0
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Delays in delivery	77.2
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Final costs higher than those indicated	22.9
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Products or services ordered with defects or different from those ordered	18.4
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Fraud-related issues	8.6
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Difficult claims or compensation or without satisfactory response after the claim	14.1
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Foreign sellers who do not fulfill orders in Spain	43.3
People who have had problems purchasing in the last 3 months	National Total	05 Canarias	Other problems	19.2
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Total	100,987
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	42.3
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Difficulty finding information about warranties or other legal rights	31.3
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Delays in delivery	55.8
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Final costs higher than those indicated	8.7
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Products or services ordered with defects or different from those ordered	26.1
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Fraud-related issues	14.1
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Difficult claims or compensation or without satisfactory response after the claim	19.5
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Foreign sellers who do not fulfill orders in Spain	10.2
People who have had problems purchasing in the last 3 months	National Total	06 Cantabria	Other problems	9.3
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Total	390,527
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	35.0
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Difficulty finding information about warranties or other legal rights	33.8
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Delays in delivery	62.2
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Final costs higher than those indicated	5.3
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Products or services ordered with defects or different from those ordered	31.4
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Fraud-related issues	14.1
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	16.2
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Foreign sellers who do not fulfill orders in Spain	10.4
People who have had problems purchasing in the last 3 months	National Total	07 Castilla y León	Other problems	7.4
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Total	385,539
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	41.7
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Difficulty finding information about warranties or other legal rights	29.7
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Delays in delivery	67.0
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Final costs higher than those indicated	9.6
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Products or services ordered with defects or different from those ordered	27.5
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Fraud-related issues	8.0
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Difficult claims or compensation or without satisfactory response after the claim	19.3
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Foreign sellers who do not fulfill orders in Spain	9.6
People who have had problems purchasing in the last 3 months	National Total	08 Castilla - La Mancha	Other problems	15.2
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Total	1,598,867
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	31.7
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Difficulty finding information about warranties or other legal rights	31.1
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Delays in delivery	59.1
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Final costs higher than those indicated	8.8
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Products or services ordered with defects or different from those ordered	30.8
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Fraud-related issues	10.3
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Difficult claims or compensation or without satisfactory response after the claim	13.4
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Foreign sellers who do not fulfill orders in Spain	11.2
People who have had problems purchasing in the last 3 months	National Total	09 Cataluña	Other problems	4.7
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Total	898,946
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	32.9
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	37.5
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Delays in delivery	57.5
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Final costs higher than those indicated	7.2
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Products or services ordered with defects or different from those ordered	22.2
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Fraud-related issues	8.1
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	18.9
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	8.9
People who have had problems purchasing in the last 3 months	National Total	10 Comunitat Valenciana	Other problems	6.4
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Total	179,109
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	32.7
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Difficulty finding information about warranties or other legal rights	26.3
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Delays in delivery	51.4
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Final costs higher than those indicated	5.8
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Products or services ordered with defects or different from those ordered	24.9
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Fraud-related issues	10.5
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Difficult claims or compensation or without satisfactory response after the claim	12.6
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Foreign sellers who do not fulfill orders in Spain	9.1
People who have had problems purchasing in the last 3 months	National Total	11 Extremadura	Other problems	4.9
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Total	531,828
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	36.7
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Difficulty finding information about warranties or other legal rights	30.9
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Delays in delivery	59.0
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Final costs higher than those indicated	8.3
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Products or services ordered with defects or different from those ordered	21.7
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Fraud-related issues	14.0
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Difficult claims or compensation or without satisfactory response after the claim	18.7
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Foreign sellers who do not fulfill orders in Spain	8.8
People who have had problems purchasing in the last 3 months	National Total	12 Galicia	Other problems	7.1
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Total	1,503,650
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	40.8
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	31.8
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Delays in delivery	55.2
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Final costs higher than those indicated	11.7
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	25.3
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Fraud-related issues	11.2
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	16.2
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	6.9
People who have had problems purchasing in the last 3 months	National Total	13 Madrid, Comunidad de	Other problems	9.8
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Total	332,874
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	33.3
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Difficulty finding information about warranties or other legal rights	33.6
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Delays in delivery	68.7
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Final costs higher than those indicated	10.2
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Products or services ordered with defects or different from those ordered	33.4
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Fraud-related issues	17.0
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	21.2
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	15.8
People who have had problems purchasing in the last 3 months	National Total	14 Murcia, Región de	Other problems	6.6
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Total	104,443
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	33.3
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	32.8
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Delays in delivery	59.8
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Final costs higher than those indicated	9.7
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	37.7
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Fraud-related issues	14.0
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	17.1
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	6.6
People who have had problems purchasing in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Other problems	9.1
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Total	356,795
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	37.2
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Difficulty finding information about warranties or other legal rights	34.2
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Delays in delivery	59.1
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Final costs higher than those indicated	8.0
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Products or services ordered with defects or different from those ordered	32.8
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Fraud-related issues	10.3
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Difficult claims or compensation or without satisfactory response after the claim	17.5
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Foreign sellers who do not fulfill orders in Spain	9.8
People who have had problems purchasing in the last 3 months	National Total	16 País Vasco	Other problems	5.8
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Total	43,614
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	28.5
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Difficulty finding information about warranties or other legal rights	26.3
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Delays in delivery	61.7
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Final costs higher than those indicated	9.8
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Products or services ordered with defects or different from those ordered	32.7
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Fraud-related issues	12.7
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	15.6
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Foreign sellers who do not fulfill orders in Spain	12.8
People who have had problems purchasing in the last 3 months	National Total	17 Rioja, La	Other problems	8.5
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Total	17,479
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	33.0
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Difficulty finding information about warranties or other legal rights	36.2
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Delays in delivery	93.9
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Final costs higher than those indicated	9.5
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Products or services ordered with defects or different from those ordered	7.2
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Fraud-related issues	9.9
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Difficult claims or compensation or without satisfactory response after the claim	24.6
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Foreign sellers who do not fulfill orders in Spain	3.1
People who have had problems purchasing in the last 3 months	National Total	18 Ceuta	Other problems	29.7
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Total	28,739
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Some problem	100.0
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	20.2
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Difficulty finding information about warranties or other legal rights	41.7
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Delays in delivery	80.4
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Final costs higher than those indicated	12.6
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Products or services ordered with defects or different from those ordered	12.9
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Fraud-related issues	2.7
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Difficult claims or compensation or without satisfactory response after the claim	8.5
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Foreign sellers who do not fulfill orders in Spain	23.8
People who have had problems purchasing in the last 3 months	National Total	19 Melilla	Other problems	12.7