Reference population	Autonomous City and Community	Problems with purchases	Total
Total Persons	National Total	Total	35.949.285
Total Persons	National Total	Some problem	28,5
Total Persons	National Total	Technical failures on the website during ordering or payment, or it was difficult to use	10,5
Total Persons	National Total	Difficulty finding information about warranties or other legal rights	9,2
Total Persons	National Total	Delays in delivery	15,3
Total Persons	National Total	Final costs higher than those indicated	3,7
Total Persons	National Total	Products or services ordered with defects or different from those ordered	8,1
Total Persons	National Total	Fraud-related issues	3,2
Total Persons	National Total	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	National Total	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	National Total	Other problems	3,5
Total Persons	Andalucía	Total	6.477.570
Total Persons	Andalucía	Some problem	28,8
Total Persons	Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons	Andalucía	Difficulty finding information about warranties or other legal rights	9,2
Total Persons	Andalucía	Delays in delivery	15,7
Total Persons	Andalucía	Final costs higher than those indicated	3,7
Total Persons	Andalucía	Products or services ordered with defects or different from those ordered	8
Total Persons	Andalucía	Fraud-related issues	3,2
Total Persons	Andalucía	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total Persons	Andalucía	Foreign sellers who do not fulfill orders in Spain	2,8
Total Persons	Andalucía	Other problems	3,6
Total Persons	Aragón	Total	970.615
Total Persons	Aragón	Some problem	25,5
Total Persons	Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	10,9
Total Persons	Aragón	Difficulty finding information about warranties or other legal rights	8,5
Total Persons	Aragón	Delays in delivery	12,1
Total Persons	Aragón	Final costs higher than those indicated	3,5
Total Persons	Aragón	Products or services ordered with defects or different from those ordered	7
Total Persons	Aragón	Fraud-related issues	4
Total Persons	Aragón	Difficult claims or compensation or without satisfactory response after the claim	4,7
Total Persons	Aragón	Foreign sellers who do not fulfill orders in Spain	3,7
Total Persons	Aragón	Other problems	2,8
Total Persons	Asturias, Principado de	Total	753.752
Total Persons	Asturias, Principado de	Some problem	25,3
Total Persons	Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	9,3
Total Persons	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	9
Total Persons	Asturias, Principado de	Delays in delivery	13,1
Total Persons	Asturias, Principado de	Final costs higher than those indicated	3
Total Persons	Asturias, Principado de	Products or services ordered with defects or different from those ordered	6,6
Total Persons	Asturias, Principado de	Fraud-related issues	2,7
Total Persons	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons	Asturias, Principado de	Other problems	2,9
Total Persons	Balears, Illes	Total	965.956
Total Persons	Balears, Illes	Some problem	28,3
Total Persons	Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	11,7
Total Persons	Balears, Illes	Difficulty finding information about warranties or other legal rights	9,4
Total Persons	Balears, Illes	Delays in delivery	17,1
Total Persons	Balears, Illes	Final costs higher than those indicated	3,7
Total Persons	Balears, Illes	Products or services ordered with defects or different from those ordered	7
Total Persons	Balears, Illes	Fraud-related issues	2,8
Total Persons	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	3,5
Total Persons	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	6,6
Total Persons	Balears, Illes	Other problems	4,4
Total Persons	Canarias	Total	1.808.096
Total Persons	Canarias	Some problem	27,8
Total Persons	Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons	Canarias	Difficulty finding information about warranties or other legal rights	7,4
Total Persons	Canarias	Delays in delivery	17,4
Total Persons	Canarias	Final costs higher than those indicated	6
Total Persons	Canarias	Products or services ordered with defects or different from those ordered	8,3
Total Persons	Canarias	Fraud-related issues	4,2
Total Persons	Canarias	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons	Canarias	Foreign sellers who do not fulfill orders in Spain	10,7
Total Persons	Canarias	Other problems	6,7
Total Persons	Cantabria	Total	441.629
Total Persons	Cantabria	Some problem	22,8
Total Persons	Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	7,4
Total Persons	Cantabria	Difficulty finding information about warranties or other legal rights	5,4
Total Persons	Cantabria	Delays in delivery	13,7
Total Persons	Cantabria	Final costs higher than those indicated	2,7
Total Persons	Cantabria	Products or services ordered with defects or different from those ordered	5,7
Total Persons	Cantabria	Fraud-related issues	0,9
Total Persons	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	3,4
Total Persons	Cantabria	Foreign sellers who do not fulfill orders in Spain	2,2
Total Persons	Cantabria	Other problems	3,5
Total Persons	Castilla y León	Total	1.736.375
Total Persons	Castilla y León	Some problem	26,4
Total Persons	Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons	Castilla y León	Difficulty finding information about warranties or other legal rights	7,8
Total Persons	Castilla y León	Delays in delivery	13,9
Total Persons	Castilla y León	Final costs higher than those indicated	3,6
Total Persons	Castilla y León	Products or services ordered with defects or different from those ordered	8,1
Total Persons	Castilla y León	Fraud-related issues	2,3
Total Persons	Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	2,2
Total Persons	Castilla y León	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons	Castilla y León	Other problems	4
Total Persons	Castilla-La Mancha	Total	1.542.385
Total Persons	Castilla-La Mancha	Some problem	27,9
Total Persons	Castilla-La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	8
Total Persons	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	8,4
Total Persons	Castilla-La Mancha	Delays in delivery	15,8
Total Persons	Castilla-La Mancha	Final costs higher than those indicated	3,4
Total Persons	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	8,8
Total Persons	Castilla-La Mancha	Fraud-related issues	3,3
Total Persons	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	2,9
Total Persons	Castilla-La Mancha	Other problems	4,3
Total Persons	Cataluña	Total	5.797.054
Total Persons	Cataluña	Some problem	29
Total Persons	Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	11,9
Total Persons	Cataluña	Difficulty finding information about warranties or other legal rights	9,4
Total Persons	Cataluña	Delays in delivery	14,7
Total Persons	Cataluña	Final costs higher than those indicated	3
Total Persons	Cataluña	Products or services ordered with defects or different from those ordered	7,2
Total Persons	Cataluña	Fraud-related issues	4,2
Total Persons	Cataluña	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons	Cataluña	Foreign sellers who do not fulfill orders in Spain	2,5
Total Persons	Cataluña	Other problems	2,8
Total Persons	Comunitat Valenciana	Total	3.892.134
Total Persons	Comunitat Valenciana	Some problem	27,8
Total Persons	Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	9,1
Total Persons	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	8,6
Total Persons	Comunitat Valenciana	Delays in delivery	13,9
Total Persons	Comunitat Valenciana	Final costs higher than those indicated	4
Total Persons	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	9,5
Total Persons	Comunitat Valenciana	Fraud-related issues	3,1
Total Persons	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	2,1
Total Persons	Comunitat Valenciana	Other problems	2,7
Total Persons	Extremadura	Total	783.619
Total Persons	Extremadura	Some problem	27,1
Total Persons	Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	10,1
Total Persons	Extremadura	Difficulty finding information about warranties or other legal rights	10,7
Total Persons	Extremadura	Delays in delivery	15,2
Total Persons	Extremadura	Final costs higher than those indicated	3,3
Total Persons	Extremadura	Products or services ordered with defects or different from those ordered	6,8
Total Persons	Extremadura	Fraud-related issues	1,4
Total Persons	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons	Extremadura	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons	Extremadura	Other problems	2,9
Total Persons	Galicia	Total	1.982.136
Total Persons	Galicia	Some problem	27,4
Total Persons	Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	11,2
Total Persons	Galicia	Difficulty finding information about warranties or other legal rights	9,6
Total Persons	Galicia	Delays in delivery	14,7
Total Persons	Galicia	Final costs higher than those indicated	3,3
Total Persons	Galicia	Products or services ordered with defects or different from those ordered	7,1
Total Persons	Galicia	Fraud-related issues	2,9
Total Persons	Galicia	Difficult claims or compensation or without satisfactory response after the claim	4
Total Persons	Galicia	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons	Galicia	Other problems	2,4
Total Persons	Madrid, Comunidad de	Total	5.191.914
Total Persons	Madrid, Comunidad de	Some problem	31,6
Total Persons	Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	13,5
Total Persons	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	11,1
Total Persons	Madrid, Comunidad de	Delays in delivery	16,9
Total Persons	Madrid, Comunidad de	Final costs higher than those indicated	3,5
Total Persons	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	10,2
Total Persons	Madrid, Comunidad de	Fraud-related issues	2,9
Total Persons	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	5,9
Total Persons	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons	Madrid, Comunidad de	Other problems	3,4
Total Persons	Murcia, Región de	Total	1.154.828
Total Persons	Murcia, Región de	Some problem	29,5
Total Persons	Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	7,5
Total Persons	Murcia, Región de	Difficulty finding information about warranties or other legal rights	10,7
Total Persons	Murcia, Región de	Delays in delivery	16,8
Total Persons	Murcia, Región de	Final costs higher than those indicated	4,5
Total Persons	Murcia, Región de	Products or services ordered with defects or different from those ordered	6,9
Total Persons	Murcia, Región de	Fraud-related issues	4,1
Total Persons	Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	6,5
Total Persons	Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	3
Total Persons	Murcia, Región de	Other problems	5,9
Total Persons	Navarra, Comunidad Foral de	Total	489.272
Total Persons	Navarra, Comunidad Foral de	Some problem	29,5
Total Persons	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	10,6
Total Persons	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	8,7
Total Persons	Navarra, Comunidad Foral de	Delays in delivery	16,5
Total Persons	Navarra, Comunidad Foral de	Final costs higher than those indicated	3,3
Total Persons	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	7,7
Total Persons	Navarra, Comunidad Foral de	Fraud-related issues	2
Total Persons	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	5
Total Persons	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	2,7
Total Persons	Navarra, Comunidad Foral de	Other problems	2,4
Total Persons	País Vasco	Total	1.606.614
Total Persons	País Vasco	Some problem	26,6
Total Persons	País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	9,1
Total Persons	País Vasco	Difficulty finding information about warranties or other legal rights	7,6
Total Persons	País Vasco	Delays in delivery	14,7
Total Persons	País Vasco	Final costs higher than those indicated	3,4
Total Persons	País Vasco	Products or services ordered with defects or different from those ordered	7,1
Total Persons	País Vasco	Fraud-related issues	2,5
Total Persons	País Vasco	Difficult claims or compensation or without satisfactory response after the claim	3,1
Total Persons	País Vasco	Foreign sellers who do not fulfill orders in Spain	1,2
Total Persons	País Vasco	Other problems	4
Total Persons	Rioja, La	Total	234.646
Total Persons	Rioja, La	Some problem	21
Total Persons	Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	6,2
Total Persons	Rioja, La	Difficulty finding information about warranties or other legal rights	5,2
Total Persons	Rioja, La	Delays in delivery	12,8
Total Persons	Rioja, La	Final costs higher than those indicated	1,8
Total Persons	Rioja, La	Products or services ordered with defects or different from those ordered	5,3
Total Persons	Rioja, La	Fraud-related issues	1,3
Total Persons	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total Persons	Rioja, La	Foreign sellers who do not fulfill orders in Spain	1,7
Total Persons	Rioja, La	Other problems	2,2
Total Persons	Ceuta	Total	60.155
Total Persons	Ceuta	Some problem	23
Total Persons	Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	6,9
Total Persons	Ceuta	Difficulty finding information about warranties or other legal rights	6,6
Total Persons	Ceuta	Delays in delivery	19,7
Total Persons	Ceuta	Final costs higher than those indicated	5,8
Total Persons	Ceuta	Products or services ordered with defects or different from those ordered	2,4
Total Persons	Ceuta	Fraud-related issues	..
Total Persons	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	2,4
Total Persons	Ceuta	Foreign sellers who do not fulfill orders in Spain	0,5
Total Persons	Ceuta	Other problems	2,1
Total Persons	Melilla	Total	60.535
Total Persons	Melilla	Some problem	43,8
Total Persons	Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	9,3
Total Persons	Melilla	Difficulty finding information about warranties or other legal rights	23,3
Total Persons	Melilla	Delays in delivery	33
Total Persons	Melilla	Final costs higher than those indicated	23,1
Total Persons	Melilla	Products or services ordered with defects or different from those ordered	1
Total Persons	Melilla	Fraud-related issues	6,2
Total Persons	Melilla	Difficult claims or compensation or without satisfactory response after the claim	10,2
Total Persons	Melilla	Foreign sellers who do not fulfill orders in Spain	3,6
Total Persons	Melilla	Other problems	2,4
People that have made online purchases in the last 3 months	National Total	Total	20.078.369
People that have made online purchases in the last 3 months	National Total	Some problem	51
People that have made online purchases in the last 3 months	National Total	Technical failures on the website during ordering or payment, or it was difficult to use	18,9
People that have made online purchases in the last 3 months	National Total	Difficulty finding information about warranties or other legal rights	16,5
People that have made online purchases in the last 3 months	National Total	Delays in delivery	27,5
People that have made online purchases in the last 3 months	National Total	Final costs higher than those indicated	6,5
People that have made online purchases in the last 3 months	National Total	Products or services ordered with defects or different from those ordered	14,5
People that have made online purchases in the last 3 months	National Total	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	National Total	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	National Total	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	National Total	Other problems	6,3
People that have made online purchases in the last 3 months	Andalucía	Total	3.586.394
People that have made online purchases in the last 3 months	Andalucía	Some problem	52,1
People that have made online purchases in the last 3 months	Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	17,8
People that have made online purchases in the last 3 months	Andalucía	Difficulty finding information about warranties or other legal rights	16,6
People that have made online purchases in the last 3 months	Andalucía	Delays in delivery	28,4
People that have made online purchases in the last 3 months	Andalucía	Final costs higher than those indicated	6,6
People that have made online purchases in the last 3 months	Andalucía	Products or services ordered with defects or different from those ordered	14,5
People that have made online purchases in the last 3 months	Andalucía	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Andalucía	Difficult claims or compensation or without satisfactory response after the claim	4,6
People that have made online purchases in the last 3 months	Andalucía	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Andalucía	Other problems	6,5
People that have made online purchases in the last 3 months	Aragón	Total	544.560
People that have made online purchases in the last 3 months	Aragón	Some problem	45,5
People that have made online purchases in the last 3 months	Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	19,5
People that have made online purchases in the last 3 months	Aragón	Difficulty finding information about warranties or other legal rights	15,2
People that have made online purchases in the last 3 months	Aragón	Delays in delivery	21,6
People that have made online purchases in the last 3 months	Aragón	Final costs higher than those indicated	6,2
People that have made online purchases in the last 3 months	Aragón	Products or services ordered with defects or different from those ordered	12,4
People that have made online purchases in the last 3 months	Aragón	Fraud-related issues	7,2
People that have made online purchases in the last 3 months	Aragón	Difficult claims or compensation or without satisfactory response after the claim	8,4
People that have made online purchases in the last 3 months	Aragón	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Aragón	Other problems	5,1
People that have made online purchases in the last 3 months	Asturias, Principado de	Total	386.590
People that have made online purchases in the last 3 months	Asturias, Principado de	Some problem	49,3
People that have made online purchases in the last 3 months	Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	18,2
People that have made online purchases in the last 3 months	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	17,5
People that have made online purchases in the last 3 months	Asturias, Principado de	Delays in delivery	25,5
People that have made online purchases in the last 3 months	Asturias, Principado de	Final costs higher than those indicated	5,9
People that have made online purchases in the last 3 months	Asturias, Principado de	Products or services ordered with defects or different from those ordered	12,9
People that have made online purchases in the last 3 months	Asturias, Principado de	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	8,2
People that have made online purchases in the last 3 months	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Asturias, Principado de	Other problems	5,7
People that have made online purchases in the last 3 months	Balears, Illes	Total	557.061
People that have made online purchases in the last 3 months	Balears, Illes	Some problem	49
People that have made online purchases in the last 3 months	Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	20,2
People that have made online purchases in the last 3 months	Balears, Illes	Difficulty finding information about warranties or other legal rights	16,3
People that have made online purchases in the last 3 months	Balears, Illes	Delays in delivery	29,7
People that have made online purchases in the last 3 months	Balears, Illes	Final costs higher than those indicated	6,4
People that have made online purchases in the last 3 months	Balears, Illes	Products or services ordered with defects or different from those ordered	12,1
People that have made online purchases in the last 3 months	Balears, Illes	Fraud-related issues	4,8
People that have made online purchases in the last 3 months	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	6,1
People that have made online purchases in the last 3 months	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	11,5
People that have made online purchases in the last 3 months	Balears, Illes	Other problems	7,6
People that have made online purchases in the last 3 months	Canarias	Total	791.258
People that have made online purchases in the last 3 months	Canarias	Some problem	63,6
People that have made online purchases in the last 3 months	Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	22,4
People that have made online purchases in the last 3 months	Canarias	Difficulty finding information about warranties or other legal rights	16,9
People that have made online purchases in the last 3 months	Canarias	Delays in delivery	39,7
People that have made online purchases in the last 3 months	Canarias	Final costs higher than those indicated	13,8
People that have made online purchases in the last 3 months	Canarias	Products or services ordered with defects or different from those ordered	19
People that have made online purchases in the last 3 months	Canarias	Fraud-related issues	9,7
People that have made online purchases in the last 3 months	Canarias	Difficult claims or compensation or without satisfactory response after the claim	12
People that have made online purchases in the last 3 months	Canarias	Foreign sellers who do not fulfill orders in Spain	24,5
People that have made online purchases in the last 3 months	Canarias	Other problems	15,3
People that have made online purchases in the last 3 months	Cantabria	Total	241.858
People that have made online purchases in the last 3 months	Cantabria	Some problem	41,7
People that have made online purchases in the last 3 months	Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	13,5
People that have made online purchases in the last 3 months	Cantabria	Difficulty finding information about warranties or other legal rights	9,9
People that have made online purchases in the last 3 months	Cantabria	Delays in delivery	25
People that have made online purchases in the last 3 months	Cantabria	Final costs higher than those indicated	5
People that have made online purchases in the last 3 months	Cantabria	Products or services ordered with defects or different from those ordered	10,5
People that have made online purchases in the last 3 months	Cantabria	Fraud-related issues	1,7
People that have made online purchases in the last 3 months	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	6,2
People that have made online purchases in the last 3 months	Cantabria	Foreign sellers who do not fulfill orders in Spain	4,1
People that have made online purchases in the last 3 months	Cantabria	Other problems	6,4
People that have made online purchases in the last 3 months	Castilla y León	Total	902.851
People that have made online purchases in the last 3 months	Castilla y León	Some problem	50,7
People that have made online purchases in the last 3 months	Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	19,2
People that have made online purchases in the last 3 months	Castilla y León	Difficulty finding information about warranties or other legal rights	14,9
People that have made online purchases in the last 3 months	Castilla y León	Delays in delivery	26,8
People that have made online purchases in the last 3 months	Castilla y León	Final costs higher than those indicated	6,9
People that have made online purchases in the last 3 months	Castilla y León	Products or services ordered with defects or different from those ordered	15,5
People that have made online purchases in the last 3 months	Castilla y León	Fraud-related issues	4,4
People that have made online purchases in the last 3 months	Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	4,2
People that have made online purchases in the last 3 months	Castilla y León	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Castilla y León	Other problems	7,7
People that have made online purchases in the last 3 months	Castilla-La Mancha	Total	812.930
People that have made online purchases in the last 3 months	Castilla-La Mancha	Some problem	52,9
People that have made online purchases in the last 3 months	Castilla-La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	15,2
People that have made online purchases in the last 3 months	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	15,9
People that have made online purchases in the last 3 months	Castilla-La Mancha	Delays in delivery	30
People that have made online purchases in the last 3 months	Castilla-La Mancha	Final costs higher than those indicated	6,4
People that have made online purchases in the last 3 months	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	16,6
People that have made online purchases in the last 3 months	Castilla-La Mancha	Fraud-related issues	6,3
People that have made online purchases in the last 3 months	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Castilla-La Mancha	Other problems	8,1
People that have made online purchases in the last 3 months	Cataluña	Total	3.475.800
People that have made online purchases in the last 3 months	Cataluña	Some problem	48,4
People that have made online purchases in the last 3 months	Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	19,8
People that have made online purchases in the last 3 months	Cataluña	Difficulty finding information about warranties or other legal rights	15,6
People that have made online purchases in the last 3 months	Cataluña	Delays in delivery	24,5
People that have made online purchases in the last 3 months	Cataluña	Final costs higher than those indicated	5
People that have made online purchases in the last 3 months	Cataluña	Products or services ordered with defects or different from those ordered	12
People that have made online purchases in the last 3 months	Cataluña	Fraud-related issues	7
People that have made online purchases in the last 3 months	Cataluña	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Cataluña	Foreign sellers who do not fulfill orders in Spain	4,2
People that have made online purchases in the last 3 months	Cataluña	Other problems	4,7
People that have made online purchases in the last 3 months	Comunitat Valenciana	Total	2.179.653
People that have made online purchases in the last 3 months	Comunitat Valenciana	Some problem	49,7
People that have made online purchases in the last 3 months	Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	16,3
People that have made online purchases in the last 3 months	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	15,3
People that have made online purchases in the last 3 months	Comunitat Valenciana	Delays in delivery	24,8
People that have made online purchases in the last 3 months	Comunitat Valenciana	Final costs higher than those indicated	7,1
People that have made online purchases in the last 3 months	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	16,9
People that have made online purchases in the last 3 months	Comunitat Valenciana	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	3,7
People that have made online purchases in the last 3 months	Comunitat Valenciana	Other problems	4,9
People that have made online purchases in the last 3 months	Extremadura	Total	413.638
People that have made online purchases in the last 3 months	Extremadura	Some problem	51,3
People that have made online purchases in the last 3 months	Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	19,2
People that have made online purchases in the last 3 months	Extremadura	Difficulty finding information about warranties or other legal rights	20,2
People that have made online purchases in the last 3 months	Extremadura	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Extremadura	Final costs higher than those indicated	6,3
People that have made online purchases in the last 3 months	Extremadura	Products or services ordered with defects or different from those ordered	13
People that have made online purchases in the last 3 months	Extremadura	Fraud-related issues	2,7
People that have made online purchases in the last 3 months	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Extremadura	Foreign sellers who do not fulfill orders in Spain	6,1
People that have made online purchases in the last 3 months	Extremadura	Other problems	5,6
People that have made online purchases in the last 3 months	Galicia	Total	1.010.544
People that have made online purchases in the last 3 months	Galicia	Some problem	53,8
People that have made online purchases in the last 3 months	Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	21,9
People that have made online purchases in the last 3 months	Galicia	Difficulty finding information about warranties or other legal rights	18,8
People that have made online purchases in the last 3 months	Galicia	Delays in delivery	28,8
People that have made online purchases in the last 3 months	Galicia	Final costs higher than those indicated	6,4
People that have made online purchases in the last 3 months	Galicia	Products or services ordered with defects or different from those ordered	13,9
People that have made online purchases in the last 3 months	Galicia	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Galicia	Difficult claims or compensation or without satisfactory response after the claim	7,8
People that have made online purchases in the last 3 months	Galicia	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Galicia	Other problems	4,7
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Total	3.223.081
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Some problem	50,9
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	21,7
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	17,9
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Delays in delivery	27,3
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Final costs higher than those indicated	5,7
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	16,4
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Fraud-related issues	4,7
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	9,6
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	4,2
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Other problems	5,4
People that have made online purchases in the last 3 months	Murcia, Región de	Total	600.497
People that have made online purchases in the last 3 months	Murcia, Región de	Some problem	56,8
People that have made online purchases in the last 3 months	Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	14,3
People that have made online purchases in the last 3 months	Murcia, Región de	Difficulty finding information about warranties or other legal rights	20,6
People that have made online purchases in the last 3 months	Murcia, Región de	Delays in delivery	32,4
People that have made online purchases in the last 3 months	Murcia, Región de	Final costs higher than those indicated	8,7
People that have made online purchases in the last 3 months	Murcia, Región de	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Murcia, Región de	Fraud-related issues	8
People that have made online purchases in the last 3 months	Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	12,5
People that have made online purchases in the last 3 months	Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	5,9
People that have made online purchases in the last 3 months	Murcia, Región de	Other problems	11,3
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Total	279.577
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Some problem	51,7
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	18,5
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	15,2
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Delays in delivery	28,8
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Final costs higher than those indicated	5,8
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	13,5
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Fraud-related issues	3,6
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	8,7
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Other problems	4,3
People that have made online purchases in the last 3 months	País Vasco	Total	895.255
People that have made online purchases in the last 3 months	País Vasco	Some problem	47,7
People that have made online purchases in the last 3 months	País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
People that have made online purchases in the last 3 months	País Vasco	Difficulty finding information about warranties or other legal rights	13,6
People that have made online purchases in the last 3 months	País Vasco	Delays in delivery	26,4
People that have made online purchases in the last 3 months	País Vasco	Final costs higher than those indicated	6,1
People that have made online purchases in the last 3 months	País Vasco	Products or services ordered with defects or different from those ordered	12,8
People that have made online purchases in the last 3 months	País Vasco	Fraud-related issues	4,5
People that have made online purchases in the last 3 months	País Vasco	Difficult claims or compensation or without satisfactory response after the claim	5,5
People that have made online purchases in the last 3 months	País Vasco	Foreign sellers who do not fulfill orders in Spain	2,1
People that have made online purchases in the last 3 months	País Vasco	Other problems	7,1
People that have made online purchases in the last 3 months	Rioja, La	Total	115.185
People that have made online purchases in the last 3 months	Rioja, La	Some problem	42,7
People that have made online purchases in the last 3 months	Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	12,7
People that have made online purchases in the last 3 months	Rioja, La	Difficulty finding information about warranties or other legal rights	10,5
People that have made online purchases in the last 3 months	Rioja, La	Delays in delivery	26,1
People that have made online purchases in the last 3 months	Rioja, La	Final costs higher than those indicated	3,8
People that have made online purchases in the last 3 months	Rioja, La	Products or services ordered with defects or different from those ordered	10,8
People that have made online purchases in the last 3 months	Rioja, La	Fraud-related issues	2,6
People that have made online purchases in the last 3 months	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	5
People that have made online purchases in the last 3 months	Rioja, La	Foreign sellers who do not fulfill orders in Spain	3,5
People that have made online purchases in the last 3 months	Rioja, La	Other problems	4,5
People that have made online purchases in the last 3 months	Ceuta	Total	22.926
People that have made online purchases in the last 3 months	Ceuta	Some problem	60,3
People that have made online purchases in the last 3 months	Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	18,2
People that have made online purchases in the last 3 months	Ceuta	Difficulty finding information about warranties or other legal rights	17,2
People that have made online purchases in the last 3 months	Ceuta	Delays in delivery	51,7
People that have made online purchases in the last 3 months	Ceuta	Final costs higher than those indicated	15,3
People that have made online purchases in the last 3 months	Ceuta	Products or services ordered with defects or different from those ordered	6,2
People that have made online purchases in the last 3 months	Ceuta	Fraud-related issues	..
People that have made online purchases in the last 3 months	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	6,2
People that have made online purchases in the last 3 months	Ceuta	Foreign sellers who do not fulfill orders in Spain	1,2
People that have made online purchases in the last 3 months	Ceuta	Other problems	5,4
People that have made online purchases in the last 3 months	Melilla	Total	38.711
People that have made online purchases in the last 3 months	Melilla	Some problem	68,5
People that have made online purchases in the last 3 months	Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	14,5
People that have made online purchases in the last 3 months	Melilla	Difficulty finding information about warranties or other legal rights	36,4
People that have made online purchases in the last 3 months	Melilla	Delays in delivery	51,5
People that have made online purchases in the last 3 months	Melilla	Final costs higher than those indicated	36,1
People that have made online purchases in the last 3 months	Melilla	Products or services ordered with defects or different from those ordered	1,6
People that have made online purchases in the last 3 months	Melilla	Fraud-related issues	9,7
People that have made online purchases in the last 3 months	Melilla	Difficult claims or compensation or without satisfactory response after the claim	15,9
People that have made online purchases in the last 3 months	Melilla	Foreign sellers who do not fulfill orders in Spain	5,7
People that have made online purchases in the last 3 months	Melilla	Other problems	3,8
People who have had problems ordering goods or services over the Internet	National Total	Total	10.237.589
People who have had problems ordering goods or services over the Internet	National Total	Some problem	100
People who have had problems ordering goods or services over the Internet	National Total	Technical failures on the website during ordering or payment, or it was difficult to use	37
People who have had problems ordering goods or services over the Internet	National Total	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems ordering goods or services over the Internet	National Total	Delays in delivery	53,9
People who have had problems ordering goods or services over the Internet	National Total	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	National Total	Products or services ordered with defects or different from those ordered	28,4
People who have had problems ordering goods or services over the Internet	National Total	Fraud-related issues	11,3
People who have had problems ordering goods or services over the Internet	National Total	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems ordering goods or services over the Internet	National Total	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems ordering goods or services over the Internet	National Total	Other problems	12,3
People who have had problems ordering goods or services over the Internet	Andalucía	Total	1.868.053
People who have had problems ordering goods or services over the Internet	Andalucía	Some problem	100
People who have had problems ordering goods or services over the Internet	Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	34,1
People who have had problems ordering goods or services over the Internet	Andalucía	Difficulty finding information about warranties or other legal rights	31,9
People who have had problems ordering goods or services over the Internet	Andalucía	Delays in delivery	54,5
People who have had problems ordering goods or services over the Internet	Andalucía	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	Andalucía	Products or services ordered with defects or different from those ordered	27,8
People who have had problems ordering goods or services over the Internet	Andalucía	Fraud-related issues	11,2
People who have had problems ordering goods or services over the Internet	Andalucía	Difficult claims or compensation or without satisfactory response after the claim	8,9
People who have had problems ordering goods or services over the Internet	Andalucía	Foreign sellers who do not fulfill orders in Spain	9,7
People who have had problems ordering goods or services over the Internet	Andalucía	Other problems	12,5
People who have had problems ordering goods or services over the Internet	Aragón	Total	247.806
People who have had problems ordering goods or services over the Internet	Aragón	Some problem	100
People who have had problems ordering goods or services over the Internet	Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	42,8
People who have had problems ordering goods or services over the Internet	Aragón	Difficulty finding information about warranties or other legal rights	33,4
People who have had problems ordering goods or services over the Internet	Aragón	Delays in delivery	47,5
People who have had problems ordering goods or services over the Internet	Aragón	Final costs higher than those indicated	13,5
People who have had problems ordering goods or services over the Internet	Aragón	Products or services ordered with defects or different from those ordered	27,3
People who have had problems ordering goods or services over the Internet	Aragón	Fraud-related issues	15,7
People who have had problems ordering goods or services over the Internet	Aragón	Difficult claims or compensation or without satisfactory response after the claim	18,4
People who have had problems ordering goods or services over the Internet	Aragón	Foreign sellers who do not fulfill orders in Spain	14,4
People who have had problems ordering goods or services over the Internet	Aragón	Other problems	11,1
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Total	190.430
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Some problem	100
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	36,9
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	35,6
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Delays in delivery	51,8
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Final costs higher than those indicated	12,1
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Products or services ordered with defects or different from those ordered	26,2
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Fraud-related issues	10,6
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	16,7
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	10,1
People who have had problems ordering goods or services over the Internet	Asturias, Principado de	Other problems	11,6
People who have had problems ordering goods or services over the Internet	Balears, Illes	Total	272.941
People who have had problems ordering goods or services over the Internet	Balears, Illes	Some problem	100
People who have had problems ordering goods or services over the Internet	Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	41,3
People who have had problems ordering goods or services over the Internet	Balears, Illes	Difficulty finding information about warranties or other legal rights	33,2
People who have had problems ordering goods or services over the Internet	Balears, Illes	Delays in delivery	60,6
People who have had problems ordering goods or services over the Internet	Balears, Illes	Final costs higher than those indicated	13
People who have had problems ordering goods or services over the Internet	Balears, Illes	Products or services ordered with defects or different from those ordered	24,7
People who have had problems ordering goods or services over the Internet	Balears, Illes	Fraud-related issues	9,9
People who have had problems ordering goods or services over the Internet	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	12,5
People who have had problems ordering goods or services over the Internet	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	23,5
People who have had problems ordering goods or services over the Internet	Balears, Illes	Other problems	15,5
People who have had problems ordering goods or services over the Internet	Canarias	Total	503.373
People who have had problems ordering goods or services over the Internet	Canarias	Some problem	100
People who have had problems ordering goods or services over the Internet	Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	35,3
People who have had problems ordering goods or services over the Internet	Canarias	Difficulty finding information about warranties or other legal rights	26,6
People who have had problems ordering goods or services over the Internet	Canarias	Delays in delivery	62,4
People who have had problems ordering goods or services over the Internet	Canarias	Final costs higher than those indicated	21,6
People who have had problems ordering goods or services over the Internet	Canarias	Products or services ordered with defects or different from those ordered	29,9
People who have had problems ordering goods or services over the Internet	Canarias	Fraud-related issues	15,3
People who have had problems ordering goods or services over the Internet	Canarias	Difficult claims or compensation or without satisfactory response after the claim	18,8
People who have had problems ordering goods or services over the Internet	Canarias	Foreign sellers who do not fulfill orders in Spain	38,5
People who have had problems ordering goods or services over the Internet	Canarias	Other problems	24
People who have had problems ordering goods or services over the Internet	Cantabria	Total	100.738
People who have had problems ordering goods or services over the Internet	Cantabria	Some problem	100
People who have had problems ordering goods or services over the Internet	Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	32,4
People who have had problems ordering goods or services over the Internet	Cantabria	Difficulty finding information about warranties or other legal rights	23,8
People who have had problems ordering goods or services over the Internet	Cantabria	Delays in delivery	59,9
People who have had problems ordering goods or services over the Internet	Cantabria	Final costs higher than those indicated	11,9
People who have had problems ordering goods or services over the Internet	Cantabria	Products or services ordered with defects or different from those ordered	25,1
People who have had problems ordering goods or services over the Internet	Cantabria	Fraud-related issues	4,2
People who have had problems ordering goods or services over the Internet	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	15
People who have had problems ordering goods or services over the Internet	Cantabria	Foreign sellers who do not fulfill orders in Spain	9,8
People who have had problems ordering goods or services over the Internet	Cantabria	Other problems	15,4
People who have had problems ordering goods or services over the Internet	Castilla y León	Total	458.190
People who have had problems ordering goods or services over the Internet	Castilla y León	Some problem	100
People who have had problems ordering goods or services over the Internet	Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	37,8
People who have had problems ordering goods or services over the Internet	Castilla y León	Difficulty finding information about warranties or other legal rights	29,4
People who have had problems ordering goods or services over the Internet	Castilla y León	Delays in delivery	52,7
People who have had problems ordering goods or services over the Internet	Castilla y León	Final costs higher than those indicated	13,5
People who have had problems ordering goods or services over the Internet	Castilla y León	Products or services ordered with defects or different from those ordered	30,5
People who have had problems ordering goods or services over the Internet	Castilla y León	Fraud-related issues	8,8
People who have had problems ordering goods or services over the Internet	Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	8,3
People who have had problems ordering goods or services over the Internet	Castilla y León	Foreign sellers who do not fulfill orders in Spain	9,9
People who have had problems ordering goods or services over the Internet	Castilla y León	Other problems	15,2
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Total	429.747
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Some problem	100
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	28,8
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	30,1
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Delays in delivery	56,7
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Final costs higher than those indicated	12,1
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	31,4
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Fraud-related issues	11,9
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	14,9
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	10,3
People who have had problems ordering goods or services over the Internet	Castilla-La Mancha	Other problems	15,3
People who have had problems ordering goods or services over the Internet	Cataluña	Total	1.683.959
People who have had problems ordering goods or services over the Internet	Cataluña	Some problem	100
People who have had problems ordering goods or services over the Internet	Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	40,9
People who have had problems ordering goods or services over the Internet	Cataluña	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems ordering goods or services over the Internet	Cataluña	Delays in delivery	50,7
People who have had problems ordering goods or services over the Internet	Cataluña	Final costs higher than those indicated	10,4
People who have had problems ordering goods or services over the Internet	Cataluña	Products or services ordered with defects or different from those ordered	24,7
People who have had problems ordering goods or services over the Internet	Cataluña	Fraud-related issues	14,4
People who have had problems ordering goods or services over the Internet	Cataluña	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems ordering goods or services over the Internet	Cataluña	Foreign sellers who do not fulfill orders in Spain	8,7
People who have had problems ordering goods or services over the Internet	Cataluña	Other problems	9,6
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Total	1.083.778
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Some problem	100
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	32,8
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	30,8
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Delays in delivery	49,9
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Final costs higher than those indicated	14,3
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	34,1
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Fraud-related issues	11
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	15,2
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	7,5
People who have had problems ordering goods or services over the Internet	Comunitat Valenciana	Other problems	9,8
People who have had problems ordering goods or services over the Internet	Extremadura	Total	212.277
People who have had problems ordering goods or services over the Internet	Extremadura	Some problem	100
People who have had problems ordering goods or services over the Internet	Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	37,4
People who have had problems ordering goods or services over the Internet	Extremadura	Difficulty finding information about warranties or other legal rights	39,4
People who have had problems ordering goods or services over the Internet	Extremadura	Delays in delivery	56
People who have had problems ordering goods or services over the Internet	Extremadura	Final costs higher than those indicated	12,3
People who have had problems ordering goods or services over the Internet	Extremadura	Products or services ordered with defects or different from those ordered	25,3
People who have had problems ordering goods or services over the Internet	Extremadura	Fraud-related issues	5,2
People who have had problems ordering goods or services over the Internet	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	15,4
People who have had problems ordering goods or services over the Internet	Extremadura	Foreign sellers who do not fulfill orders in Spain	12
People who have had problems ordering goods or services over the Internet	Extremadura	Other problems	10,8
People who have had problems ordering goods or services over the Internet	Galicia	Total	544.038
People who have had problems ordering goods or services over the Internet	Galicia	Some problem	100
People who have had problems ordering goods or services over the Internet	Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	40,6
People who have had problems ordering goods or services over the Internet	Galicia	Difficulty finding information about warranties or other legal rights	35
People who have had problems ordering goods or services over the Internet	Galicia	Delays in delivery	53,5
People who have had problems ordering goods or services over the Internet	Galicia	Final costs higher than those indicated	11,9
People who have had problems ordering goods or services over the Internet	Galicia	Products or services ordered with defects or different from those ordered	25,9
People who have had problems ordering goods or services over the Internet	Galicia	Fraud-related issues	10,6
People who have had problems ordering goods or services over the Internet	Galicia	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems ordering goods or services over the Internet	Galicia	Foreign sellers who do not fulfill orders in Spain	8,8
People who have had problems ordering goods or services over the Internet	Galicia	Other problems	8,7
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Total	1.639.818
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Some problem	100
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	42,7
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	35,2
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Delays in delivery	53,6
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Final costs higher than those indicated	11,2
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	32,3
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Fraud-related issues	9,2
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	18,8
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	8,3
People who have had problems ordering goods or services over the Internet	Madrid, Comunidad de	Other problems	10,6
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Total	341.216
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Some problem	100
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	25,2
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Difficulty finding information about warranties or other legal rights	36,3
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Delays in delivery	57
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Final costs higher than those indicated	15,3
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Products or services ordered with defects or different from those ordered	23,4
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Fraud-related issues	14
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	21,9
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	10,3
People who have had problems ordering goods or services over the Internet	Murcia, Región de	Other problems	19,8
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Total	144.569
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Some problem	100
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	35,7
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	29,3
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Delays in delivery	55,7
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Final costs higher than those indicated	11,2
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	26,1
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Fraud-related issues	6,9
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	16,8
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	9
People who have had problems ordering goods or services over the Internet	Navarra, Comunidad Foral de	Other problems	8,3
People who have had problems ordering goods or services over the Internet	País Vasco	Total	427.114
People who have had problems ordering goods or services over the Internet	País Vasco	Some problem	100
People who have had problems ordering goods or services over the Internet	País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	34,3
People who have had problems ordering goods or services over the Internet	País Vasco	Difficulty finding information about warranties or other legal rights	28,6
People who have had problems ordering goods or services over the Internet	País Vasco	Delays in delivery	55,4
People who have had problems ordering goods or services over the Internet	País Vasco	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	País Vasco	Products or services ordered with defects or different from those ordered	26,9
People who have had problems ordering goods or services over the Internet	País Vasco	Fraud-related issues	9,3
People who have had problems ordering goods or services over the Internet	País Vasco	Difficult claims or compensation or without satisfactory response after the claim	11,6
People who have had problems ordering goods or services over the Internet	País Vasco	Foreign sellers who do not fulfill orders in Spain	4,4
People who have had problems ordering goods or services over the Internet	País Vasco	Other problems	14,9
People who have had problems ordering goods or services over the Internet	Rioja, La	Total	49.195
People who have had problems ordering goods or services over the Internet	Rioja, La	Some problem	100
People who have had problems ordering goods or services over the Internet	Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	29,8
People who have had problems ordering goods or services over the Internet	Rioja, La	Difficulty finding information about warranties or other legal rights	24,7
People who have had problems ordering goods or services over the Internet	Rioja, La	Delays in delivery	61
People who have had problems ordering goods or services over the Internet	Rioja, La	Final costs higher than those indicated	8,8
People who have had problems ordering goods or services over the Internet	Rioja, La	Products or services ordered with defects or different from those ordered	25,3
People who have had problems ordering goods or services over the Internet	Rioja, La	Fraud-related issues	6,2
People who have had problems ordering goods or services over the Internet	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	11,7
People who have had problems ordering goods or services over the Internet	Rioja, La	Foreign sellers who do not fulfill orders in Spain	8,2
People who have had problems ordering goods or services over the Internet	Rioja, La	Other problems	10,5
People who have had problems ordering goods or services over the Internet	Ceuta	Total	13.822
People who have had problems ordering goods or services over the Internet	Ceuta	Some problem	100
People who have had problems ordering goods or services over the Internet	Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	30,2
People who have had problems ordering goods or services over the Internet	Ceuta	Difficulty finding information about warranties or other legal rights	28,5
People who have had problems ordering goods or services over the Internet	Ceuta	Delays in delivery	85,7
People who have had problems ordering goods or services over the Internet	Ceuta	Final costs higher than those indicated	25,3
People who have had problems ordering goods or services over the Internet	Ceuta	Products or services ordered with defects or different from those ordered	10,3
People who have had problems ordering goods or services over the Internet	Ceuta	Fraud-related issues	..
People who have had problems ordering goods or services over the Internet	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	10,2
People who have had problems ordering goods or services over the Internet	Ceuta	Foreign sellers who do not fulfill orders in Spain	2,1
People who have had problems ordering goods or services over the Internet	Ceuta	Other problems	9
People who have had problems ordering goods or services over the Internet	Melilla	Total	26.525
People who have had problems ordering goods or services over the Internet	Melilla	Some problem	100
People who have had problems ordering goods or services over the Internet	Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	21,2
People who have had problems ordering goods or services over the Internet	Melilla	Difficulty finding information about warranties or other legal rights	53,1
People who have had problems ordering goods or services over the Internet	Melilla	Delays in delivery	75,2
People who have had problems ordering goods or services over the Internet	Melilla	Final costs higher than those indicated	52,6
People who have had problems ordering goods or services over the Internet	Melilla	Products or services ordered with defects or different from those ordered	2,3
People who have had problems ordering goods or services over the Internet	Melilla	Fraud-related issues	14,2
People who have had problems ordering goods or services over the Internet	Melilla	Difficult claims or compensation or without satisfactory response after the claim	23,2
People who have had problems ordering goods or services over the Internet	Melilla	Foreign sellers who do not fulfill orders in Spain	8,3
People who have had problems ordering goods or services over the Internet	Melilla	Other problems	5,5